Properties Glasgow - Infiniti Properties
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    Laura Ross
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    Matt McCusker
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    Matt McCusker
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    Jaquiline
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    Jack Morrison
Castle Residential are one of Glasgow & Renfrewshire
 
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Properties for rent
Nov 21,2017
Minithumbup
By: 'grae'
Nov 21,2017
1 people found
this helpful
I have been living in a castle residential property for just over a month now and they couldn't have tried harder for us. the have bent over backwards with every issue we have had with the property no matter how minor. they are very lovely people and the man who came around to do the inspection was a pleasure to speak to and very helpful with all our queries. couldn't recommend them enough....
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Comment on agent fees
not a problem at all
Was this helpful? Yes
Nov 01,2017
Minithumbdown
By: 'Bukola'
Nov 01,2017
1 people found
this helpful
This is the worst agent I have ever rented through.... extremely unprofessional. Been without heating for a whole week now.... got no inventory when I moved in until I asked. Doesn't reply to emails. Simply terrible...
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Oct 06,2017
Minithumbup
By: 'angie'
Oct 06,2017
1 people found
this helpful
fantastic agency cannot fault them. had a leak in my bathroom one night and had to phone the emergency number. the contractor came and sorted the issue on the same night. the staff in paisley are always available when i need them...
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Comment on agent fees
very good
Was this helpful? Yes
Oct 02,2017
Minithumbup
By: 'Stephen C'
Oct 02,2017
2 people found
this helpful
I have rented with castle now for several years and have always received a remarkable service. The staff are very attentive and patient with any queries I've called about ... last week I called to extend my lease again for a further 12 months :)...
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Comment on agent fees
Very good and reasonable
Was this helpful? Yes
Sep 28,2017
Minithumbdown
Laura Ross
Jack Morrison
By: 'Lauren'
Sep 28,2017
5 people found
this helpful
Dangerous * business practice is the standard with this letting agent. First of all Laura Ross the 'move in coordinator' charged us over £155 in illegal fees - she first of all denied doing this and then when we were able to provide evidence via bank statements she now completely refuses to address the matter or return them to us even though we have the evidence of the transactions, we were also told the flat would be deep cleaned prior to moving in, the flat was filthy and we were not pr...
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Comment on agent fees
Common practice to charge illegal fees.
Was this helpful? Yes
Sep 20,2017
Minithumbdown
By: 'Spectre'
Sep 20,2017
2 people found
this helpful
A few issues when we rented through them. Firstly the obvious illegal fees we had to pay up front despite them being illegal, not sure if Castle has learned this yet. Secondly upon leaving they wanted to keep more of our deposit than was fair, and the third party holding the deposit agreed that this was unfair too, most concerning was that the cleaning bill included cleaning for something that didn't even exist. Thirdly I dislike any dishonest business *....
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Was this helpful? Yes
Aug 29,2017
Minithumbdown
By: 'Todor'
Aug 29,2017
2 people found
this helpful
Worst agency ever! Agent didn't came on viewing TWICE! And then they told me they don't want to work with me cuz I didn't go on the 3rd viewing , and the only reason for that was they gived me the wrong address...
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Was this helpful? Yes
Aug 04,2017
Minithumbdown
Matt McCusker
Jaquiline
By: 'Vulpine'
Aug 04,2017
6 people found
this helpful
Flat infested with bugs, on off leak for six months, buzzer doesnt work, no service, everyone on holiday or in meeting, actively lie, £5,000 of damage, fix nothing but the cheepest tasks. Neighbours murdered someone, still live here. Pidegons in cupboards, claim landlord is penniless, when company owns the property. Fraudsters. Don't do it unless your looking for a fight....
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Comment on agent fees
Nonexistent, the landlord owns the property.
Was this helpful? Yes
By: Living Rent
Sep 11, 2017
View all comments (2)
Hi Vulpine, We are a tenants' union called Living Rent, currently supporting some of our members who have had similar experiences with Castle Residential, forced to live in unsafe conditions. We are organising a collective case against them at the moment. Get in touch with us at glasgow@livingrent.org to see if we can work together! Thanks Living Rent ...
Jul 07,2017
Minithumbdown
By: 'James'
Jul 07,2017
6 people found
this helpful
Viewed a property on the 15th of June 2017, placed an offer on the property via my lawyer as advised by the estate agent. 2 weeks had past without any word about my offer not even a call to decline or accept my offer. Every time my lawyer called the guy who was dealing with the property was out of office. Still haven't heard a thing. Absolute joke of a company, funnier than Kevin Bridges....
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Jul 07,2017
Minithumbdown
By: 'Holly'
Jul 07,2017
5 people found
this helpful
I'm not one for bothering with reviews but I feel people need to be warned to avoid using this company. The service we received with the move in to our flat was shockingly bad, not once did we receive an apology as the agents made a mistake resulting in our move in date being changed and causing myself and my flatmate major inconvenience. Girls on the phone couldn't seem less interested if they tried, sounded belittling and even started to get cheeky back and tried to blame us for an issue they ...
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Was this helpful? Yes
Mar 16,2017
Minithumbdown
Matt McCusker
By: 'Ruth'
Mar 16,2017
10 people found
this helpful
This is by far the most unorganised agency company I have ever gone through. Myself and my friend were told we got this 6 bedroom flat for next year. As students we were very excited to hear we had gotten this flat. However we were told we had to pay this £900 referencing fee. I asked twice what this fee was and what it was for the week before we met with the agency. Each reply he avoided my question and kept telling the price again. This greedy company does not care about helping their cu...
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Was this helpful? Yes
By: Living Rent
Sep 11, 2017
View all comments (3)
Hi Ruth, Living Rent is Scotland's tenants' union, and we are currently supporting members against Castle Residential, who have also charged illegal agency fees, forced to live in unsafe conditions and faced with harassment and intimidation. If you would like any support or are interested in helping out with our case, drop us an email glasgow@livingrent.org and check out our Facebook page and recent protest at their Paisley offices. https://www.facebook.com/LivingRentGlasgow/ Thanks Livin ...
Mar 03,2017
Minithumbdown
By: 'AngryTenant'
Mar 03,2017
2 people found
this helpful
Rubbish. Wasted our time as we registered for a viewing. My husband took unpaid leave from his work. The day we were supposed to be at the viewing we couldn't find the house so we called the agency. Yup, the viewing had been cancelled because they had given the house to someone else but just hadn't bothered to let us know. They claimed they had texted us, but his was a blatant lie seeing as we had our mobiles on us all day, and they had CALLED us on our phoned originally. The girl in the phone...
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Feb 28,2017
Minithumbdown
By: 'Charlotte'
Feb 28,2017
3 people found
this helpful
Absolutely appalling agents. I stayed in the property for close to a year (because it was cheap and close to university) and ended up with so many health problems because of it. The flat itself was in a great location, not much noise and a decent size for being 1 bedroom. HOWEVER, the inside of the flat was a joke. Damp in the bedroom and bathroom, black mould in the kitchen, a leak under the kitchen sink that rotted away the cupboard and caused the floor to sink, mould in the bathroom that ha...
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Sep 27,2016
Minithumbdown
By: 'Student'
Sep 27,2016
3 people found
this helpful
Avoid these rogues at all costs I have had to go down the official complaints path to try and get money back for a lease they were unable to honour. They advertise properties not even available and take a deposit....
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By: Jacqueline McLelland
Sep 27, 2016
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I am sorry that you have had this experience with our office. As you have not left a name I have no way of contacting you to discuss the issues and how we may move forward and get a resolution for you. Please call my office on 0141 889 5464 where I can look into this matter for you. ...
Feb 17,2016
Minithumbdown
By: 'Kmk'
Feb 17,2016
1 people found
this helpful
I used castle residential to let my property for 2 years and I had nothing but headaches. From the moment the tenants moved in I was getting call out fees for problems with the boiler ( the boiler was only 3 years old and I had or have never since had It break down on me ) When the tenant was due to vacate as i was moving back there was an endless nightmare of problems and the communications from castle was non existing. 1. The tenant failed to pay rent , castle was aware and failed to notif...
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Comment on agent fees
Bad as they didn't do what they were getting paid for ie property checks and managing the tenant
Was this helpful? Yes
Dec 24,2015
Minithumbup
By: 'SunnyHurr'
Dec 24,2015
2 people found
this helpful
Castle have dealt with the letting and management of my property for the last 3 years, being a first time landlord and slightly nervous they were a joy to deal with as they led me through the whole process organising and arranging all aspects of the tenancy including refurbishment of the property. The property management is efficient and work carried out at a reasonable cost and communication from all the staff seems to be consistent , knowledgeable and friendly. I would highly recommend them an...
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Comment on agent fees
in relation to the range and scope of services provided they were very reasonable.
Was this helpful? Yes
Dec 21,2015
Minithumbdown
By: 'Energeticwhippet'
Dec 21,2015
3 people found
this helpful
they dealt with my property for about 5 years, the problems ranged from lack of communication, rent not being paid, unreasonable demands and allowing tenants to verbally abuse my family members who had nothing to do with the residence. The first tenant was fine no demand and no problems, paid first 6 months up font, and continued to pay with very few issues, I'm sure there was another tenant for a year without any problems but cant remember. Third tenant however was a real nightmare, very fe...
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What agent could do to change your mind?
kept me in the loop, managed my property rather than provide a tenant and then forget about it, tenants agreement stated that quarterly visits would be carried out, as far as i know they only visited one a tenant moved out, they charged ridiculous cleaning fees for the flat, yet when i checked nothing had been done. i told them not to let their trades men in again, they did thet them in and the trades men left a nasty hole in the ceiling that a five year old could have patched better. they dont listen to the land lords at all. if i can help and stop just 1 person using this bunch of con men i feel i have done my part for land lords and tenants everywhere
Attached Files
Comment on agent fees
too much and they didn't do enough to justify this fee
Was this helpful? Yes
Dec 21,2015
Minithumbup
By: 'Jason Henderson'
Dec 21,2015
1 people found
this helpful
I can only think of good things to say about Castle Residential- have had experience with lots of estate/letting agents in the past but this one has outshone the others by far. I was told about them by a friend who they manage 4 properties for. All the staff were friendly and approachable from the start, everything was clearly explained-no hidden costs or agendas, requests were met efficiently and nothing was ever a problem whenever I had any questions or needed any help. I would definitely reco...
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Last updated at 11:35 AM 22/01/2016 by Matt McCusker

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Last updated at 11:35 AM 22/01/2016 by Matt McCusker

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