Castle Estates are a respected and well-established force in the Residential Property Management market.
Castle Estates



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Performance Statistics
- Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 93% 85% £325 £0

Review statistics
From Landlords From Tenants From Vendors From Buyers Other
31 10 24 36 0 2 0 0 5 3

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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice

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ARLA DPS SAGEagent

“Wish I had've checked these reviews before dealing with these ......”

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Dec 19,2014
Minithumbdown
By: 'Paddy'
Dec 19,2014
3 people found
this helpful
Wish I had've checked these reviews before dealing with these jokers. Viewed a property and decided to move fast to secure. Was assured by Castle Estates that we would secure the property, subject to referencing, if we paid the holding fee. After paying the deposit ...
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What agent could do to change your mind?
Followed what was agreed and what they said they would do.
Attached Filesnbsp;
Was this helpful? Yes

“As someone new to short term tenancy, I was quickly ......”

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Jul 24,2014
Minithumbup
By: 'Derek Huggett'
Jul 24,2014
1 people found
this helpful
As someone new to short term tenancy, I was quickly put at ease by the staff at Castle Estates Battle, who provided all the information I required, and once an identified property became fully available, implemented the required action to secure this - all without ...
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“Completely unprofessional!!! I applied for a property through these agents, ......”

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Jul 07,2014
Minithumbup
By: 'rachel'
Jul 07,2014
8 people found
this helpful
Completely unprofessional!!! I applied for a property through these agents, they took 5 weeks to process this and then I got a call saying the property was mine to move into, we agreed a date and all was good or so I thought. I gave my ...
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“Avoid at all costs. 0/5 Thoroughly stressful and unpleasant experience. Had ......”

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Mar 21,2014
Minithumbdown
By: 'Mary'
Mar 21,2014
8 people found
this helpful
Avoid at all costs. 0/5 Thoroughly stressful and unpleasant experience. Had to take legal advice to get deposit returned, thankfully have it now. Misleading information given regarding the area by Castle prior to moving in. Repaired vandal damage myself numerous times as waiting for response from ...
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“Don't use these people they don't care they trick you ......”

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Feb 22,2014
Minithumbdown
By: 'Dave C'
Feb 22,2014
8 people found
this helpful
Don't use these people they don't care they trick you all they want is your money, they promise things but it never happens but if its you who has to do things they're on you DO NOT USE CASTLE ESTATES ESPECIALLY THE DRONFIELD OFFICE DO ...
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What agent could do to change your mind?
Never ever use these agents, me and my partner were pregnant at the time of moving in and we were desperate, they knew this and they really played us, we paid the bond and thought we were moving in, the house needed alot of work they said give us a month to sort it out we thought ok, next day rang us up and said we're selling it we were upset thought find somewhere else, but then next day rang back and said not selling it now but you need to move in now but we'll do repairs while your there so we moved in but guess what the repairs never happened, and 3 and half years later, me and my partner have split up because of the mould because of my child and now going through courts to get custody and this CASTLE ESTATES were the reason DO NOT USE THEM THEY DONT CARE hand keys over on 26 Feb 2014 so don't know about bond, so prob see you in court CASTLE ESTATES :-(
Attached Filesnbsp;
Was this helpful? Yes

“Appalling service. No inspections done the entire tenancy yet charged ......”

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Jan 27,2014
Minithumbdown
By: 'Furious'
Jan 27,2014
2 people found
this helpful
Appalling service. No inspections done the entire tenancy yet charged me for cleaning when I vacated, took the keys back yet charged me for another months rent. Knowing what I know now, I would never have let then get away with it. No communication whatsoever, ...
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What agent could do to change your mind?
Proper communication and adhering to UK Property Law, instead of taking advantage of people's lack of knowledge of intricate property matters
Attached Filesnbsp;
Was this helpful? Yes

“Prior to signing the original tenancy agreement Castle estates appeared ......”

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Jan 07,2014
Minithumbdown
By: 'James'
Jan 07,2014
4 people found
this helpful
Prior to signing the original tenancy agreement Castle estates appeared to be knowledgeable and helpful. Once you have signed on the dotted line it all changes. The aftersales is appalling. I am yet to move out so can only dream of how they will find ...
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“My advice is stay away from this agent. They may ......”

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Oct 28,2013
Minithumbdown
By: 'Katie'
Oct 28,2013
4 people found
this helpful
My advice is stay away from this agent. They may seem nice and professional initially but as soon as you move out they don't want to know. I left the flat in a much better condition than i received it in and made sure everything ...
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“Absolutely diabolical service! Avoid at all costs. Agent simply refuse ......”

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Sep 09,2013
Minithumbdown
By: 'Anon'
Sep 09,2013
3 people found
this helpful
Absolutely diabolical service! Avoid at all costs. Agent simply refuse ro do routine maintainance on house and have lied consistently about agreeing to do work. No communication and completely ignore calls and never call back. Big promises, very little delivered! Would never rent through them ...
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What agent could do to change your mind?
Communicate! Stop lying about things. Uphold agreements
Attached Filesnbsp;
Was this helpful? Yes

“About seven years ago we let out our old home ......”

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Jun 04,2013
Minithumbdown
By: 'Will'
Jun 04,2013
2 people found
this helpful
About seven years ago we let out our old home through Castle Estates and the company caused us nothing but stress and anxiety. Despite the fact that we had lived in the property for five years and kept it in first-class condition, the agent told ...
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Was this helpful? Yes

“Avoid at all costs. We are tenants and have even ......”

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May 23,2013
Minithumbdown
By: 'Smith'
May 23,2013
4 people found
this helpful
Avoid at all costs. We are tenants and have even trying to retrieve our deposit for the last 2 months with no luck. Phone is never answered and mobile goes to voicemail. Emails unanswered....
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What agent could do to change your mind?
Given my money back!!
Attached Filesnbsp;
Was this helpful? Yes

“BEWARE! If it was possible to give no stars I ......”

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Apr 25,2013
Minithumbdown
By: 'Andy'
Apr 25,2013
5 people found
this helpful
BEWARE! If it was possible to give no stars I would: It seems that this agency has been collecting rents and not forwarding them to landlords for some time. I am now owed 2 months rent and planned inspections have not been carried out. Repeated promises ...
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Was this helpful? Yes
By: S
May 29, 2013
View all comments (2)
I'm a tenant and never received my deposit back. I spoke to someone at head office in Essex last week and they have reason to believe that he's left the country! ...

“since sept 2012 i've had problems will castle paying the me ......”

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Apr 02,2013
Minithumbdown
By: 'jane'
Apr 02,2013
6 people found
this helpful
since sept 2012 i've had problems will castle paying the me my rent. the tenant had paid. so what was the problem. i didnt even get a single call or letter form castle estates to explain. i went to the office every day but it was ...
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What agent could do to change your mind?
paid me
Attached Filesnbsp;
Was this helpful? Yes

“this agent has not been paying my rent money to ......”

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Mar 24,2013
Minithumbdown
By: 'sally'
Mar 24,2013
6 people found
this helpful
this agent has not been paying my rent money to me, he has also not been looking after my property, he has installed tenants that smoke when i specifically asked for non - smokers & has not turned up for property inspections & has not repaired things ...
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What agent could do to change your mind?
responded to my constant emails & phone calls
Attached Filesnbsp;
Was this helpful? Yes

“Just before Christmas I reported to Castle Estates office that ......”

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Mar 22,2013
Minithumbup
By: 'Valerie Wattson'
Mar 22,2013
2 people found
this helpful
Just before Christmas I reported to Castle Estates office that my boiler wasn't working I was really worried as I thought I would have no heating on over Christmas I didn't need to worry as Castle Estates sent someone out the same day and he ...
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Was this helpful? Yes

“We moved in around the end of winter 2011 and at ......”

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Mar 15,2013
Minithumbdown
By: 'Mr T'
Mar 15,2013
2 people found
this helpful
We moved in around the end of winter 2011 and at first everything seemed fine and we was happy. It wasnt until little things needed doing like repairing the letterbox and the outside porch light that we noticed the company was full of lies. Then the ...
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What agent could do to change your mind?
They could/should of; Done the repairs, Returned my calls, Billed me fairly for bulbs etc Not ripped me off
Attached Filesnbsp;
Was this helpful? Yes

“I have been dealing with Castle Estates at Battle for ......”

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Jan 17,2013
Minithumbup
By: 'C J G Campbell'
Jan 17,2013
1 people found
this helpful
I have been dealing with Castle Estates at Battle for some years now and have always found them to be friendly, professional, efficient and happy to "go the extra mile" when necessaary. I own a number of properties and am frequently travelling therefore it is ...
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Was this helpful? Yes
By: Castle Estates Battle
Jan 28, 2013
View all comments (1)
Thank you for your comments C J G Campbell. It has been a pleasure to act as your agent these past few years and hope we can continue to have your confidence in us. Thank you. Kind regards, Castle Estates Battle ...

“Castle Estates have been my letting agent for the past 12 ......”

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Dec 14,2012
Minithumbup
By: 'Bev.'
Dec 14,2012
0 people found
this helpful
Castle Estates have been my letting agent for the past 12 years for the property I own in Battle. They have always been most professional with each let. Human nature being as it is, lets don't always go to plan. This is where there knowledge and ...
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Was this helpful? Yes
By: Castle Estates Battle
Jan 28, 2013
View all comments (1)
Thank you for your comments Bev. We do try to keep both parties happy and glad you have been and are happy with the service we provide you. Thank you. Kind regards, Castle Estates Battle ...

“All staff were most helpful and friendly . Had only a ......”

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Dec 01,2012
Minithumbup
By: 'Patricia Thomas'
Dec 01,2012
1 people found
this helpful
All staff were most helpful and friendly . Had only a short time to find a property to rent during a visit from Spain and staff were able to quickly arrange a series of viewings of suitable propertiesand to help to process all the paperwork while ...
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Was this helpful? Yes
By: Castle Estates Battle
Jan 28, 2013
View all comments (1)
Thank you for your comments, it was a pleasure to help you with your move. Kind regards, Castle Estates Battle ...

“This is for the Swindon office, Kyle was very professional ......”

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Oct 03,2012
Minithumbup
By: 'Avril Pond'
Oct 03,2012
0 people found
this helpful
This is for the Swindon office, Kyle was very professional and kept me informed every day of new propertiescoming on and I would recommend him without doubt, very helpful....
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Was this helpful? Yes

“me and my girlfriend where looking for a first property ......”

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Sep 09,2012
Minithumbdown
By: 'bramhall castle estates rubbish'
Sep 09,2012
3 people found
this helpful
me and my girlfriend where looking for a first property to rent and a castle estate property looked appealing. we where told we could move in mid December this turned out to be a lie and we ended up moving in on the 19 of January. ...
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Was this helpful? Yes
By: Lynn Wood
Feb 27, 2013
View all comments (1)
“In response to the above we are sure that any landlord or letting agent reading the tenant’s comments will appreciate that there are two sides to every story. We are not prepared to comment any further other than to state that the aforementioned member of staff does not receive emergency calls from tenants” ...

“Worse service and people I have ever dealt with. EVER. ......”

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Jul 06,2012
Minithumbdown
By: 'Rather live on the streets than deal with these pe'
Jul 06,2012
4 people found
this helpful
Worse service and people I have ever dealt with. EVER. First off, we were tricked into renting an appalling property compared to the one we had originally signed on for. Which we ALL signed the contract LEGALLY and yet we were shoved into this disgusting ...
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What agent could do to change your mind?
They could close down and help make the world a better place.
Attached Filesnbsp;
Was this helpful? Yes

“This agency is a pathetic excuse to call itself a ......”

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Feb 09,2012
Minithumbdown
By: 'Ertugrul B'
Feb 09,2012
5 people found
this helpful
This agency is a pathetic excuse to call itself a real estate agency. First of all you get conned into viewing some banged up properties, and later on promises that they will fix it up after you take the property. Took them a whole month ...
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What agent could do to change your mind?
They could have made sure TV in property was functioning, or got us a new one asap after we told them it was defect. took them four months to get us a new one.. stop selling me BS about the landlord not working with them to solve issues, as my contract is with them and not with the landlord. be less harrassing on phonecalls and SHOULD not have called my employer to complain about me not giving back keys to property back in time while I am waiting on my deposit. THEY NEED TO CLOSE DOWN CASTLE ESTATES GREENOCK OR REARANGE THE CREW INSIDE!
Attached Filesnbsp;
Was this helpful? Yes
By: Castle Estates
Mar 01, 2012
View all comments (1)
We apologise if the tenant feels he did not receive a satisfactory service. However we must make it clear that despite the comments made:- The property has a current Gas Safety Certificate The boiler and has a Scottish Gas maintenance contract The roof leaks occurred in a common roof area during the worst storms in the area on record. Common repairs are carried out by the factor not the landlord. He has no control over the weather, contractors or the factor. Mould was caused by condensa ...

“All I can say is STAY AWAY. Never have I ......”

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Feb 08,2012
Minithumbdown
By: 'STAY AWAY'
Feb 08,2012
3 people found
this helpful
All I can say is STAY AWAY. Never have I dealt with so many rude people in one office, they never answer their phones or call back when they say they will. I had to chase them for the first 3 months of my tenancy to ...
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What agent could do to change your mind?
Change there attitude towards people we may be students but were not stupid or a piece of dirt you stepped in
Attached Filesnbsp;
Was this helpful? Yes

“We viewed a property in mid-May this year and immediately ......”

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Jul 21,2011
Minithumbdown
By: 'rodelinda'
Jul 21,2011
5 people found
this helpful
We viewed a property in mid-May this year and immediately put down the holding deposit. Castle assured us that the property would be available by the time we had to move (end of July - two and a half months' leeway). The only thing left ...
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Was this helpful? Yes

“If you can at all avoid do so at all ......”

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Jun 23,2011
Minithumbdown
By: 'bentom01'
Jun 23,2011
1 people found
this helpful
If you can at all avoid do so at all costs.!!!!!! We were advised that a property would welcome our dogs, my husband then travelled 230 miles from Manchester to West Kilbride to view the property. The next day we e-mailed to ask what to do ...
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“Rude and obnoxious staf in this greenock office....treat you ......”

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Jun 20,2011
Minithumbdown
By: 'rentajoke'
Jun 20,2011
2 people found
this helpful
Rude and obnoxious staf in this greenock office....treat you like dirt and gave me the wrong information.....i travelled a distance of 100 miles to sign a contract only to have been misguided by them..their excuse..the girl in the office who phoned me ...
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“Terrible service from this office. Advertisement misspelt, wrong details put ......”

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May 07,2011
Minithumbdown
By: 'Landlord2011'
May 07,2011
8 people found
this helpful
Terrible service from this office. Advertisement misspelt, wrong details put on website. Lights left switched on for days at a time after Agent had been to property to do viewings. Very offputting as when ringing the office it takes forever for the phone to be ...
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Was this helpful? Yes

“Don't have an especially high opinion of individuals in this ......”

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Apr 11,2011
Minithumbdown
By: 'tiredoftheexcuses'
Apr 11,2011
6 people found
this helpful
Don't have an especially high opinion of individuals in this line of work, but these people take the piss. Staff and manager (when you can get through to him and on the very rare occasion he bothers to return phone calls) are experts in weasel-worded ...
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Was this helpful? Yes
By: 25 Bentinck Road Nottingham
Oct 26, 2012
View all comments (1)
Awful awful service. They tried to claim our carpet was professionally cleaned before we moved in. It was thread bare and filthy, it can't have even been hoovered let alone shampoo'd! they demanded we pay them £180 to have them cleaned again by a company of their choice, which coincidently shared their address. They even produced a fake invoice which overlapped the period we had lived there! We said we'd dispute the money being taken from our deposit, they got really angry and abusive. ...

“4 months of water leaking in through the walls, now driven ......”

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Nov 30,2010
Minithumbdown
By: 'normallyPatient'
Nov 30,2010
4 people found
this helpful
4 months of water leaking in through the walls, now driven out of one room by severe mould and damp. No builders, no progress, just excuses and hollow promises. A company rendered impotent and ineffective (I suspect to landlords and tenants alike) by ineptitude and dishonesty. ...
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Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:04 PM 04/06/2019 by Judith

Aylesbury
65 High Street, Aylesbury HP20 1SA
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Barnet
5 Vyse Close Arkley, Barnet EN5 3BA
(0)
Barton St David
Mapstone Barn Church Street, Barton St David TA11 6BU
(0)
show all branches (51)
Bath
31 Monmouth Street, Bath BA1 2AN
(0)
Battle
66 High Street, Battle TN33 0AG
(17)
Beeston
279-281 Queens Road, Beeston NG9 2BB
(6)
Beeston Nottingham
279-281 Queens Road, Beeston NG9 2BB
(6)
Branhall
The Smithy, Stockport SK7 2BA
(5)
Bristol
181 Whiteladies Road, Bristol BS8 2RY
(0)
Buckingham
2 West Street, Buckingham MK18 1HL
(0)
Chipping Ongar
Abbeyrose House 181 High Street Ongar, Chipping Ongar CM5 9JG
(0)
Coggeshall
Knights Road, Coggeshall CO6 1UP
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Coventry
23 Warwick Row, Coventry CV1 1EY
(4)
Dartford
Crown House Home Gardens, Dartford DA1 1DZ
(0)
Derby
9 Abbey Hill Road Allestree, Derby DE22 2PT
(0)
Dronfield
Cavendish House 29 Chesterfield Road, Dronfield S18 2XA
(9)
Duke Street
"Elizabeth House, Duke Street GU21
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East Street
Entrada House, East Street LS2
(0)
Eastbourne
Coachmakers Business Centre 116a Seaside, Eastbourne BN22 7QP
(0)
Exeter
56 South Street, Exeter EX1 1EE
(1)
Isleworth
PO Box 501, Isleworth TW7 7WZ
(0)
Liverpool
53 Allerton Road , Liverpool L18 2DA
(1)
Liverpool
177 Rose Lane, Liverpool L18 5EA
(0)
London
86 Campbell Gordon Way, London NW2 6RW
(0)
Lytham St Annes
10 Tewkesbury Drive, Lytham St Annes FY8 4LN
(0)
Middlewich
20 Kestrel Close, Middlewich CW10 0SA
(0)
Mill Hill Branch
33 - 35 Daws Lane, London NW7 4SD
(1)
Milton Keynes
Castle House Dawson Road Mount FarmRoad, Milton Keynes MK1 1QY
(0)
Milton Keynes
The Old Cross Keys 97 High Street, Milton Keynes MK11 1AT
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Milton Keynes
Middle Bank House 211 Queensway, Milton Keynes MK2 2EQ
(0)
Norwich
97A Sprowston Road, Norwich NR3 4QJ
(5)
Penistone
The Nook The Green, Penistone S36 6BL
(0)
Pocklington
19 Sandstock Road, Pocklington YO42 2HN
(0)
Pontyclun
6 Redgate Terrace, Pontyclun CF72 8NN
(0)
Pressworks
Basement B1, Pressworks WV1 1HA
(0)
Rainham
Cranford House 24a Longley Road, Rainham ME8 7RU
(0)
Salisbury
94 Tollgate Road, Salisbury SP1 2JJ
(1)
Solihull
87 Neville Road, Solihull B90 2QX
(0)
South London
212 St Ann's Hill, London SW18 2RU
(34)
Southend On Sea
43 Cromwell Road, Southend on Sea SS2 5NG
(0)
Stafford
159a Marston Road, Stafford ST16 3BS
(0)
Stanley
12 Riverdale Road, Stanley WF3 4LA
(0)
Sunbury-on-thames
25 Kenton Avenue, Sunbury-on-Thames TW16 5AS
(0)
Tamworth
1 Mitchell's Court Lower Gungate, Tamworth B79 7AF
(0)
Tamworth
30 Aldergate, Tamworth B79 7DX
(0)
Taunton
2 The Market Canal Road, Taunton TA1 1PN
(0)
Usk
Cyprian House 43a Bridge Street, Usk NP15 1BV
(0)
West Malling
York House 11 Swan Street, West Malling ME19 6JU
(1)
Windsor
4A Albert Street, Windsor SL4 5BU
(1)
Woking
Coronation House Guildford Road, Woking GU22 7QD
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York
Tower House Fishergate, York YO10 4UA
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