Castle Estates are a respected and well-established force in the Residential Property Management market.
Castle Estates



Properties
  

Performance Statistics
- Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 93% 85% £325 £0

Review statistics
From Landlords From Tenants From Vendors From Buyers Other
31 10 24 36 0 2 0 0 5 3

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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice

Members of
ARLA DPS SAGEagent

“DISHONEST ESTATE AGENTS...”

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Mar 20,2019
Minithumbdown
By: 'A dissatisfied client'
Mar 20,2019
3 people found
this helpful
Castle estate is the most dishonest estate agent we have ever encountered. Our case was reviewed by the regulatory body who ruled in our favour as the high degree of Castle Estate,s dishonesty was very evident. Avoid them to so as to prevent emotional ...
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Was this helpful? Yes

“Great service...”

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Mar 18,2019
Minithumbup
By: 'Nicola R'
Mar 18,2019
0 people found
this helpful
Lovely people to deal with....quick, efficient and friendly. We have used Castle Estates in Battle for many years and have always found their service to be excellent. Highly recommend....
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“Excellent service...”

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Mar 06,2019
Minithumbup
By: 'Freddie'
Mar 06,2019
0 people found
this helpful
Really impressed with Castle Estates. Renting through them in Battle has been a really smooth process. Thanks for all your help....
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“New let...”

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Feb 21,2019
Minithumbup
By: 'Liza'
Feb 21,2019
0 people found
this helpful
Having never used an agent for letting i went into Castle Estates. Found them very knowledgable and helpful. I started the process then returned home overseas. They called me and followed up all paperwork in order and found a suitable tenant. I foun the inventory ...
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Comment on agent fees
Found them competitive with other agents
Was this helpful? Yes

“Not nice to deal with...”

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Jan 08,2019
Minithumbup
By: 'Captain Blood'
Jan 08,2019
2 people found
this helpful
Castle Estates Bramhall are one of the worst letting agents I have ever used. They send you letters to say they are inspecting your property, only not to turn up. Plus be careful when leaving, they will try and rip you off for every penny. ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Lynn Wood
Jan 08, 2019
View all comments (1)
During the tenancy Castle Estates carry out routine property visits on behalf of the landlord , having already given advance notice to the tenant of the planned visit then only in extreme circumstances out of our control would a booked visit then have to be cancelled and never without notifying the tenant as we are well aware they may be waiting for our visit. With regards to the end of the tenancy I should mention that Castle Estates make no charges to tenant or landlord when carrying out the ...

“Lettings (as Landlord)...”

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Dec 21,2018
Minithumbup
By: 'Brian Cole'
Dec 21,2018
0 people found
this helpful
I needed an agent to find me a tenant in Battle and to deal with all the paperwork including the tenancy agreement and inventory. I selected Castle Estates and they were superb throughout. They are pleasant to deal with and very efficient. The service they ...
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Comment on agent fees
Very reasonable
Was this helpful? Yes

“letting agent...”

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Nov 13,2018
Minithumbup
By: 'Maria Alexander'
Nov 13,2018
1 people found
this helpful
Craig Tiller, was the most helpful person I could not have asked for a better person to help me find a house to rent for my sister who has dementia. I would highly recommend Craig to anyone who is looking to rent in Edmonton London....
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Comment on agent fees
OK
Was this helpful? Yes

“Avoid at all costs...”

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Aug 07,2018
Minithumbdown
By: 'Bramhall'
Aug 07,2018
1 people found
this helpful
My experience with this outfit is similar to other reviewers, although I won't go into detail I would agree that they can not be trusted and are dishonest with their inspections. I've been a landlord for 10 years and I've never had the displeasure of a ...
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Comment on agent fees
Very expensive
Was this helpful? Yes
By: Lynn Wood
Aug 09, 2018
View all comments (1)
l Ibelieve that this is regarding your deposit.As we have advised all our deposits are held and protected in a custodial deposit scheme to ensure a fair result for a tenant and landlord if there are any deposit issues once the tenancy has ended. If I am incorrect please let me know what fees we have charged as the business owner I can confirm only an initial application fee is charged when an application to take a property is made. Castle Estates are very transparent about any fees .Castle Estat ...

“Poor Management...”

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May 28,2018
Minithumbdown
By: 'Saad'
May 28,2018
2 people found
this helpful
They have people who know nothing about property doing viewing for them. And when you have chosen the property and want to go through thats when they come up with some weird terms and conditions. Very unprofessional. They need to update their business structure....
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Comment on agent fees
Very bad! Asking for different guarantor for every single tenant. That is crazy. Trying to make money out of their tanents in every possible way.
Was this helpful? Yes
By: Kate
Nov 04, 2018
View all comments (3)
Awful agency, poor management, unprofessional staff. Unreasonable fees at every opportunity. AVOID at all costs. ...

“This was my first experience using an agent to find ......”

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Jan 24,2018
Minithumbup
By: 'JoeJoewinner93'
Jan 24,2018
0 people found
this helpful
This was my first experience using an agent to find a property and expected the process to be time consuming and stressful, castle estates however made things very simple for me and guided me from start to finish. In particular I would like to mention ...
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“I have rented a house through Castle Estates for the ......”

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Jan 20,2018
Minithumbup
By: 'Sandra'
Jan 20,2018
0 people found
this helpful
I have rented a house through Castle Estates for the last 4 years, and they have always provided professional and quality support. If I report a repair, I can rest assured it will be dealt with. The communication between us and my landlord is dealt with ...
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Comment on agent fees
I don't know the agent's fees
Was this helpful? Yes

“Di and Anna are approachable & highly competent members of the ......”

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Jan 18,2018
Minithumbup
By: 'PWenham'
Jan 18,2018
0 people found
this helpful
Di and Anna are approachable & highly competent members of the Castle Estates (Battle) Team. They have proved invaluable whilst we have been letting out our home and have taken care of all the little details as well as the big ones. They are quick to ...
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Comment on agent fees
I think they are fair considering the comprehensive service provided.
Was this helpful? Yes

“We have been clients of Castle Estates for over eight ......”

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Jan 17,2018
Minithumbup
By: 'Peter and Shelagh Rolland'
Jan 17,2018
0 people found
this helpful
We have been clients of Castle Estates for over eight years now and are very impressed by their professional and friendly attitude. Its a great company....
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Comment on agent fees
Very reasonable fees
Was this helpful? Yes

“Great people doing a great job! Having had experience of ......”

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Dec 15,2017
Minithumbup
By: 'E Deane'
Dec 15,2017
0 people found
this helpful
Great people doing a great job! Having had experience of other agents managing our properties, I would now never go anywhere else than Castle Estates and Peter and Co, for the excellent service they provide - and such nice people too!...
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Comment on agent fees
Very fair, both from the landlord point of view and, I believe for tenants
Was this helpful? Yes

“We have used Castle estate twice recently to find tenants ......”

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Dec 14,2017
Minithumbup
By: 'Chris Parker'
Dec 14,2017
0 people found
this helpful
We have used Castle estate twice recently to find tenants for our rented properties. The service given was extremely helpful and professional. We would not hesitate to recommend them....
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Comment on agent fees
Good
Was this helpful? Yes

“We have used Castle estate twice recently to find tenants ......”

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Dec 14,2017
Minithumbup
By: 'Chris Parker'
Dec 14,2017
0 people found
this helpful
We have used Castle estate twice recently to find tenants for our rented properties. The service given was extremely helpful and professional. We would not hesitate to recommend them....
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Comment on agent fees
Good
Was this helpful? Yes

“I've had contact with Castle Estates for around 20 years, and ......”

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Dec 14,2017
Minithumbup
By: 'Philip Edwards'
Dec 14,2017
0 people found
this helpful
I've had contact with Castle Estates for around 20 years, and have known Peter Broomhead for all of those. At first I was a resident in my apartment, Castle Estates being the managing agent. They were always very efficient and professional, and were able to reduce ...
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Comment on agent fees
This agent's fees are most acceptable - certainly taking into account the good work that they do.
Was this helpful? Yes

“We are extremely grateful for the kindness, help and exemplary ......”

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May 15,2017
Minithumbup
By: 'Rob & Maddy'
May 15,2017
1 people found
this helpful
We are extremely grateful for the kindness, help and exemplary professionalism of Di, Jan and Anna. This is an exceptional, dedicated team of professionals who deserve the highest praise. Rob & Maddy...
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Comment on agent fees
Excellent.
Was this helpful? Yes

“We have always had perfect service and communication with Castle ......”

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Mar 08,2017
Minithumbup
By: 'Holly and Simon'
Mar 08,2017
0 people found
this helpful
We have always had perfect service and communication with Castle Estates in Dronfield. We have a great relationship with them and our landlord too. They are always on hand to help out if any maintenance problems arise and someone is sent over within 24 hours to ...
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Comment on agent fees
Reasonable fees - the best we found when we moved in a year ago.
Was this helpful? Yes

“It was a pleasure to deal with The Castle Estates ......”

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Feb 06,2017
Minithumbup
By: 'CC & CC'
Feb 06,2017
0 people found
this helpful
It was a pleasure to deal with The Castle Estates Team. They were extremely professional from the very beginning and continued to be professional, friendly and helpful right to the end of our dealings together. Wishing the Team all the very best for the future....
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Was this helpful? Yes

“Great Service, I dealt mainly with Michael who I found ......”

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Feb 06,2017
Minithumbup
By: 'Kia'
Feb 06,2017
0 people found
this helpful
Great Service, I dealt mainly with Michael who I found to be very professional. The property was fantastic however the cleaning was not brilliant but they were able to send someone around the same day to sort it out....
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Comment on agent fees
Average
Was this helpful? Yes

“Outgoing tenant - Friendly, professional, family run service I can ......”

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Sep 22,2016
Minithumbup
By: 'Sam'
Sep 22,2016
0 people found
this helpful
Outgoing tenant - Friendly, professional, family run service I can wholeheartedly recommend them. All issues and maintenance dealt with promptly, bond return authorised straight away,...
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Comment on agent fees
Average
Was this helpful? Yes

“I rented a room in a shared house, let by ......”

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Aug 14,2016
Minithumbup
By: 'Emily'
Aug 14,2016
0 people found
this helpful
I rented a room in a shared house, let by Castle, and for the first time in my renting life, was immensely impressed with the service we received. This was primarily down to Claire, who responded to emails and returned calls promptly and provided sound ...
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Comment on agent fees
This was the only area I have complaints with. The fees felt unnecessarily expensive. If I remember rightly, ‚£75 to get reference and ‚£250 if you want to leave the contract early (even once you've found a replacement). Probably no different to other agents but frustrating nonetheless.
Was this helpful? Yes

“At first, I thought it was a fantastic Estate Agents, ......”

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Aug 11,2016
Minithumbdown
By: 'Luke'
Aug 11,2016
4 people found
this helpful
At first, I thought it was a fantastic Estate Agents, they soon got my deposit, rent and moved me and my partner into our flat with the help of Lynn. Due to unforeseen circumstances me and my partner split, thankfully I was able to continue ...
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By: Siobhan
Jun 11, 2017
View all comments (1)
How are you getting on? Sounds very similar to my situation 😞 ...

“Poor Customer Service Poor Company Typical Estate Agents you hear ......”

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Jun 21,2016
Minithumbdown
By: 'Adam'
Jun 21,2016
0 people found
this helpful
Poor Customer Service Poor Company Typical Estate Agents you hear all the bad stories about. Disappointed that I can't rate 0 stars. It took over 20 days for our deposit to be returned (compared to the agreed 10 days) - I sent numerous emails and never received a ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Peter Broomhead
Jun 21, 2016
View all comments (1)
We are obviously very disappointed with this review, and we do consider it extremely misleading and inaccurate. What Adam fails to mention is that the £25.00 administration charge has nothing whatsoever to do with his deposit, but was applied because of additional work involved in having to return to the tenant a further rent payment that was made because he failed to cancel his Standing Order ! He was also a tenant at the property for nearly a year, and in all our previous dealings had express ...

“Big thank you to Castle Estates! They have been kind ......”

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Jun 15,2016
Minithumbup
By: 'n'
Jun 15,2016
0 people found
this helpful
Big thank you to Castle Estates! They have been kind and helpful throughout, any issues we had were resolved quickly and I will certainly return to them when I rent in London again. Thank you!...
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“From our first meeting with Claire, we have been impressed ......”

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Mar 14,2016
Minithumbup
By: 'Brenton Green'
Mar 14,2016
0 people found
this helpful
From our first meeting with Claire, we have been impressed by her friendliness, professionalism and efficiency. The letting process progressed smoothly with Claire providing us with regular updates which meant we always knew where we were in the process. Claire demonstrated a deep understanding of ...
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Comment on agent fees
Good
Was this helpful? Yes

“Claire was a wonderful support when I was considering swapping ......”

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Mar 07,2016
Minithumbup
By: 'Highly recommend Castles Estate'
Mar 07,2016
0 people found
this helpful
Claire was a wonderful support when I was considering swapping agents which can be such a big hassle. However her advice and guidance with a tricky situation involving an agency that did not want to 'let go' was very much appreciated - even though we ...
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Comment on agent fees
Very happy with the fees and quality of the service delivered.
Was this helpful? Yes

“We have been very impressed with the service provided by ......”

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Mar 04,2016
Minithumbup
By: 'John & Ewa'
Mar 04,2016
0 people found
this helpful
We have been very impressed with the service provided by Castle Estates and all staff we have dealt with have been knowledgeable, helpful and efficient....
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Comment on agent fees
For the excellent service we have experienced the fee level is reasonable
Was this helpful? Yes

“I am really happy with this agency. Since the beginning ......”

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Mar 03,2016
Minithumbup
By: 'Fran'
Mar 03,2016
0 people found
this helpful
I am really happy with this agency. Since the beginning they always helped me with all my doubts, not just one person, but all team are really nice, sweetie people, and they are there to help straight away always. From now on, they always gonna ...
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Comment on agent fees
Helpful,
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:04 PM 04/06/2019 by Judith

Aylesbury
65 High Street, Aylesbury HP20 1SA
(0)
Barnet
5 Vyse Close Arkley, Barnet EN5 3BA
(0)
Barton St David
Mapstone Barn Church Street, Barton St David TA11 6BU
(0)
show all branches (51)
Bath
31 Monmouth Street, Bath BA1 2AN
(0)
Battle
66 High Street, Battle TN33 0AG
(17)
Beeston
279-281 Queens Road, Beeston NG9 2BB
(6)
Beeston Nottingham
279-281 Queens Road, Beeston NG9 2BB
(6)
Branhall
The Smithy, Stockport SK7 2BA
(5)
Bristol
181 Whiteladies Road, Bristol BS8 2RY
(0)
Buckingham
2 West Street, Buckingham MK18 1HL
(0)
Chipping Ongar
Abbeyrose House 181 High Street Ongar, Chipping Ongar CM5 9JG
(0)
Coggeshall
Knights Road, Coggeshall CO6 1UP
(0)
Coventry
23 Warwick Row, Coventry CV1 1EY
(4)
Dartford
Crown House Home Gardens, Dartford DA1 1DZ
(0)
Derby
9 Abbey Hill Road Allestree, Derby DE22 2PT
(0)
Dronfield
Cavendish House 29 Chesterfield Road, Dronfield S18 2XA
(9)
Duke Street
"Elizabeth House, Duke Street GU21
(0)
East Street
Entrada House, East Street LS2
(0)
Eastbourne
Coachmakers Business Centre 116a Seaside, Eastbourne BN22 7QP
(0)
Exeter
56 South Street, Exeter EX1 1EE
(1)
Isleworth
PO Box 501, Isleworth TW7 7WZ
(0)
Liverpool
53 Allerton Road , Liverpool L18 2DA
(1)
Liverpool
177 Rose Lane, Liverpool L18 5EA
(0)
London
86 Campbell Gordon Way, London NW2 6RW
(0)
Lytham St Annes
10 Tewkesbury Drive, Lytham St Annes FY8 4LN
(0)
Middlewich
20 Kestrel Close, Middlewich CW10 0SA
(0)
Mill Hill Branch
33 - 35 Daws Lane, London NW7 4SD
(1)
Milton Keynes
Castle House Dawson Road Mount FarmRoad, Milton Keynes MK1 1QY
(0)
Milton Keynes
The Old Cross Keys 97 High Street, Milton Keynes MK11 1AT
(0)
Milton Keynes
Middle Bank House 211 Queensway, Milton Keynes MK2 2EQ
(0)
Norwich
97A Sprowston Road, Norwich NR3 4QJ
(5)
Penistone
The Nook The Green, Penistone S36 6BL
(0)
Pocklington
19 Sandstock Road, Pocklington YO42 2HN
(0)
Pontyclun
6 Redgate Terrace, Pontyclun CF72 8NN
(0)
Pressworks
Basement B1, Pressworks WV1 1HA
(0)
Rainham
Cranford House 24a Longley Road, Rainham ME8 7RU
(0)
Salisbury
94 Tollgate Road, Salisbury SP1 2JJ
(1)
Solihull
87 Neville Road, Solihull B90 2QX
(0)
South London
212 St Ann's Hill, London SW18 2RU
(34)
Southend On Sea
43 Cromwell Road, Southend on Sea SS2 5NG
(0)
Stafford
159a Marston Road, Stafford ST16 3BS
(0)
Stanley
12 Riverdale Road, Stanley WF3 4LA
(0)
Sunbury-on-thames
25 Kenton Avenue, Sunbury-on-Thames TW16 5AS
(0)
Tamworth
1 Mitchell's Court Lower Gungate, Tamworth B79 7AF
(0)
Tamworth
30 Aldergate, Tamworth B79 7DX
(0)
Taunton
2 The Market Canal Road, Taunton TA1 1PN
(0)
Usk
Cyprian House 43a Bridge Street, Usk NP15 1BV
(0)
West Malling
York House 11 Swan Street, West Malling ME19 6JU
(1)
Windsor
4A Albert Street, Windsor SL4 5BU
(1)
Woking
Coronation House Guildford Road, Woking GU22 7QD
(0)
York
Tower House Fishergate, York YO10 4UA
(0)


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