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    Stephen Phillips
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    Claire Rhoades-Brown
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    Diane Oust
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    Paul Stripp
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    Micheal Hayward
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    Peter Broomhead
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    Peter Hayward
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    Judith Loeffler
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    Judith Adams
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    Sue Rogers
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    Carolyn Shaw
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    Manager
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    Claire Rhodes-Brown
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    Sofie Robinson
Castle Estates are a respected and well-established force in the Residential Property Management market.
 
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Properties for sale
Properties for rent
Aug 14,2016
Minithumbup
By:
Aug 14,2016
0 people found
this helpful
I rented a room in a shared house, let by Castle, and for the first time in my renting life, was immensely impressed with the service we received. This was primarily down to Claire, who responded to emails and returned calls promptly and provided sound advice continuously. When we had house issues, Claire and team were extremely helpful in what we needed to do and resolved any issues with our (aging) house clearly, communicating regularly. I'd definitely recommend this agency....
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Comment on agent fees
This was the only area I have complaints with. The fees felt unnecessarily expensive. If I remember rightly, £75 to get reference and £250 if you want to leave the contract early (even once you've found a replacement). Probably no different to other agents but frustrating nonetheless.
Was this helpful? Yes
Aug 11,2016
Minithumbdown
By:
Aug 11,2016
0 people found
this helpful
At first, I thought it was a fantastic Estate Agents, they soon got my deposit, rent and moved me and my partner into our flat with the help of Lynn. Due to unforeseen circumstances me and my partner split, thankfully I was able to continue living at the flat whilst I proved I can continue with rent, I was told 2 months I'd offer a new contract. 4-5 months went by and no contact what so ever whilst living on the edge for the past 3 months. Whilst worrying about my tenancy I arranged to move on...
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Was this helpful? Yes
Jun 21,2016
Minithumbdown
By:
Jun 21,2016
0 people found
this helpful
Poor Customer Service Poor Company Typical Estate Agents you hear all the bad stories about. Disappointed that I can't rate 0 stars. It took over 20 days for our deposit to be returned (compared to the agreed 10 days) - I sent numerous emails and never received a reply. I called to be told the manager was on annual leave and would contact me on his return. 2 weeks later and no contact. Once the deposit was returned we were deducted £25 for an admin fee, which is disgusting considerin...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Peter Broomhead
Jun 21, 2016
View all comments (1)
We are obviously very disappointed with this review, and we do consider it extremely misleading and inaccurate. What Adam fails to mention is that the £25.00 administration charge has nothing whatsoever to do with his deposit, but was applied because of additional work involved in having to return to the tenant a further rent payment that was made because he failed to cancel his Standing Order ! He was also a tenant at the property for nearly a year, and in all our previous dealings had expre....
Jun 15,2016
Minithumbup
By:
Jun 15,2016
0 people found
this helpful
Big thank you to Castle Estates! They have been kind and helpful throughout, any issues we had were resolved quickly and I will certainly return to them when I rent in London again. Thank you!...
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Was this helpful? Yes
Mar 14,2016
Minithumbup
By:
Mar 14,2016
0 people found
this helpful
From our first meeting with Claire, we have been impressed by her friendliness, professionalism and efficiency. The letting process progressed smoothly with Claire providing us with regular updates which meant we always knew where we were in the process. Claire demonstrated a deep understanding of the rental market and was and is always on hand to share her thoughts and advice. This has been extremely important to us as new landlords living abroad. Our experience of having Claire and the Castle...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 10,2016
Minithumbdown
By:
Mar 10,2016
3 people found
this helpful
I have just gave up a tenancy in 2aillsa road Gourock,flat which was clean and tidy when inspection was done by k*, this person made me feel be littled felt like a piece of dogs dirt on the sole of her shoe. She went down on her hands and knees to run her hand along laminate flooring for dust and if she didn't get any move to another part of floor until she did, told me I wax the cause of black dampness on bedroom wall and mould on toilet ceiling and window sills and frames, also put her hand on...
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Comment on agent fees
Absolute rip off thieves
Was this helpful? Yes
Mar 07,2016
Minithumbup
By:
Mar 07,2016
0 people found
this helpful
Claire was a wonderful support when I was considering swapping agents which can be such a big hassle. However her advice and guidance with a tricky situation involving an agency that did not want to 'let go' was very much appreciated - even though we hadn't switched at that time. Castle Estates management since we did engage them to manage our property has been terrific with all bases covered and more. They are responsive and proactive and I am particularly happy with their reasonable fees ...
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Comment on agent fees
Very happy with the fees and quality of the service delivered.
Was this helpful? Yes
Mar 04,2016
Minithumbup
By:
Mar 04,2016
0 people found
this helpful
We have been very impressed with the service provided by Castle Estates and all staff we have dealt with have been knowledgeable, helpful and efficient....
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Comment on agent fees
For the excellent service we have experienced the fee level is reasonable
Was this helpful? Yes
Mar 03,2016
Minithumbup
By:
Mar 03,2016
0 people found
this helpful
I am really happy with this agency. Since the beginning they always helped me with all my doubts, not just one person, but all team are really nice, sweetie people, and they are there to help straight away always. From now on, they always gonna be my first option of agency....
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Comment on agent fees
Helpful,
Was this helpful? Yes
Feb 08,2016
Minithumbup
By:
Feb 08,2016
4 people found
this helpful
OMG WHAT CAN I SAY ! HOUSE WAS AWFUL DIRTY, DECORATING SHICKING, BATHROM TERRIABLE, DAMP IN BEDROOM, LOTS MORE WRONG WITH IT COMMUNCATION ZERO, DOESNT RESPOND TO EMAILS....
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Comment on agent fees
FEES ACCEPTABLE
Was this helpful? Yes
Feb 05,2016
Minithumbup
By:
Feb 05,2016
0 people found
this helpful
I really don't have a bad word to say about Castle, they were professional and responsive in every query or issue we had. I rented a property with them for 2 years and each and every time I had an issue it was dealt with without any hassle or being asked a thousand questions that makes you feel like it was your fault, as you get with some agents. The best thing is that they explained everything that happened, or needed to be done, or charge in great detail, which is always appreciated....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 05,2016
Minithumbdown
By:
Feb 05,2016
0 people found
this helpful
I feel bad I was unable to select the whole team instead of singling out just two! From start to end, Castle have been nothing but outstanding. Nothing was ever too much trouble, all staff were highly professional, friendly and acted upon any issues we had promptly and effectively. A sticking point of our previous agent was the length of time it took to return our deposit at the end of the tenancy - no such trouble here. I'd have no hesitation recommending these guys. Absolute top drawer service...
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What agent could do to change your mind?
Agents fees are as standard, and to be honest, worth the service provided.
Comment on agent fees
Agents fees are as standard, and to be honest, worth the service provided.
Was this helpful? Yes
Feb 01,2016
Minithumbup
By:
Feb 01,2016
0 people found
this helpful
We have been renting a property through Castle Estates for a number of years and I can highly recommend them. They respond to queries quickly, treat you with respect and deal with any problems professionally. The management team are friendly, trustworthy and caring - a rare thing in my experience of renting through an agency. I have no hesitation in giving them a full five stars out of five....
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Was this helpful? Yes
Jan 21,2016
Minithumbup
By:
Jan 21,2016
0 people found
this helpful
Castle was a fantastic letting agent to deal with. They were consistently professional, friendly and efficient. They always responded to our communications quickly and helped us with whatever we needed. I highly recommend them, and only wish that more letting agents were up to this standard!...
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Comment on agent fees
Their fees were reasonable for a managed property in London, and the service is much better than some other places that charge the same.
Was this helpful? Yes
Nov 07,2015
Minithumbup
By:
Nov 07,2015
0 people found
this helpful
I have always been treated with respect by the agency who responded and dealt with any issues raised immediately. I was kept informed in advance of any potential visits and have never felt that my privacy was being compromised. Everyone with whom I have had correspondence has been courteous....
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Was this helpful? Yes
Oct 04,2015
Minithumbdown
By:
Oct 04,2015
5 people found
this helpful
This is a rude, greedy, unhelpful estate agency. They pretend to waive certain fees for you to get you to sign up with them, then they charge you significant amounts of money for doing absolutely nothing, (even if they turn down your application) . I wouldn't give this estate agency the time of day....
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Was this helpful? Yes
Sep 10,2015
Minithumbdown
By:
Sep 10,2015
0 people found
this helpful
It is a real pity to have such a nice apartment and such a dreadful estate agency. We have moved into a...
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Was this helpful? Yes
Jul 31,2015
Minithumbdown
By:
Jul 31,2015
1 people found
this helpful
+ If I report a problem someone is normally sent to look at it the following day - Inspections are frequent and always during my work hours - During one inspection, two years after I moved in...
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Was this helpful? Yes
Jul 23,2015
Minithumbup
By:
Jul 23,2015
0 people found
this helpful
I have always found the team at Castle Estates in Wandsworth to be knowledgable, professional, efficient & very helpful. I am overseas most if the year, so it is important to have agents that I can trust & who I know will make sound decisions in the balanced interests of me & my tenants, in the event that I am uncontactable when something happens at the property. Recently the alarm broke & the tenant was quite upset. Castle handled it superbly; reassurance & empathy for the...
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Was this helpful? Yes
Jul 22,2015
Minithumbdown
By:
Jul 22,2015
0 people found
this helpful
DO NOT USE THIS ESTATE AGENTS!! Caste Estates in Beeston process more than one application at a time and completely lie to you about it. We viewed a property as soon as it went up and put our application in and paid our money straight away. Having told there would be no issues getting the property, we were messed around for a week - during which time we had stopped looking for other places due to the non-refundable deposit we had given. After a week of empty answers and no communication from the...
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Was this helpful? Yes
May 18,2015
Minithumbdown
By:
May 18,2015
2 people found
this helpful
Dreadful company. They leave the keys to their other properties lying around in other tenants homes for months (despite being told they were left there), and seem to think the owner has a right to enter the property without seeking (and obtaining) permission. Calling an old cell phone number, and not receiving an answer was their excuse for not obtaining permission for non-emergency visits - even if they failed to update my phone number, they have my address, and have no problem contacting me wh...
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Was this helpful? Yes
Apr 30,2015
Minithumbup
By:
Apr 30,2015
0 people found
this helpful
Well I've lived in a castle estates property for over 12 months now and I've found them very good, quick, friendly and efficient especially compared to landlords I've had in the past...
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Was this helpful? Yes
Apr 25,2015
Minithumbup
By:
Apr 25,2015
0 people found
this helpful
Castle Estates have been managing my property for a few months now and I am extremely happy with the service they have provided. I find that they are very professional, easy to talk to and efficient. They have successfully resolved any queries I may have had, and have proven to be an excellent managerial team. I would happily recommend them to anyone....
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Was this helpful? Yes
Apr 02,2015
Minithumbup
By:
Apr 02,2015
1 people found
this helpful
Castle were managing the flat above mine. I noticed a minor leak from kitchen above and informed upper landlord who immediately replied saying Castle would phone. Castle phoned straight away to arrange to visit both flats to do thorough inspection. I wasn't available but what impressed me was that after fixing leak in upper flat promptly, they rang me at decent intervals to make sure I was happy thus fostering good relations all round. When I decided to let my flat, I interviewed a number of age...
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Was this helpful? Yes
Apr 02,2015
Minithumbup
By:
Apr 02,2015
0 people found
this helpful
All I can say is that I wish I had found the Castle Lets team to manage my property a few years ago. There communication is first class and I really feel like everything is in safe hands now which is especially important as I am living Australia....
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Was this helpful? Yes
Apr 01,2015
Minithumbup
By:
Apr 01,2015
0 people found
this helpful
I represent an overseas landlord for this property & work alongside castle estates to ensure it is let. Castle are always thorough & professional. They ensure all legal requirements are understood & met in a timely fashion & are extremely helpful whenever I have needed their help in a variety of matters from practical support to formal advice. They were excellent in ensuring the flat was advertised to its best advantage as quickly as possible & following through with all e...
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Comment on agent fees
Accurate & appropriate.
Was this helpful? Yes
Mar 19,2015
Minithumbup
By:
Mar 19,2015
0 people found
this helpful
Castle Estates was introduced to me by a friend, who had a great experience using them, and I have been their client for a few years now - they manage my property in Richmond, while I have been away working in Singapore. I own a small retail business and I work in B2B Enterprise sales, managing a sales team. My property has had quite a number of issues, so the amount of work that Castle has had to do is much more than one might normally expect to undertake as a property manager. I have found C...
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Comment on agent fees
I think they were spot on.
Was this helpful? Yes
Jan 28,2015
Minithumbup
By:
Jan 28,2015
1 people found
this helpful
I used Castle Estates (212 St Ann's Hill) for 9 years for the property management and letting of my flat, which I recently sold. Considering I came across this company through the lucky-dip of the yellow pages, I found them to be highly considerate, trustworthy and client focussed, quick responding and extremely helpful. Any problems with the property were immediately brought to my attention. Recommendations were always made on how to solve the particular problem and the matter was resolved as q...
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Was this helpful? Yes
Jan 26,2015
Minithumbup
By:
Jan 26,2015
0 people found
this helpful
We changed agents to Castle Estates a number of years ago, as we were not particularly happy with our agent, and Castle Estates had a lower managing fee. We haven't looked back. Their service has been exceptional - very friendly, and highly professional. When there have been minor works needed to the property, they have dealt with it quickly and effectively through their handyman. More recently there was a major incident of flooding at our property, and again they dealt with it extremely well. T...
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Was this helpful? Yes
Jan 24,2015
Minithumbup
By:
Jan 24,2015
0 people found
this helpful
I have used Castle Estates for a number of years to rent out flats I own in London and have always found them to be very good at finding tenants, servicing their needs and keeping me the landlord informed. For example there was a problem with a boiler between Xmas day and New Year's Day 2014 and the problem was sorted in 24 hours. I believe they are fair to both tenants and landlords which is rare. I have recommended them to other people and would not hesitate to do so again....
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Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
24 10 13 39 0 2 0 0 4 2

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 4:03 PM 25/01/2016 by Claire Rhoades-Brown

Complaints Procedure

No procedure set.
Last updated at 4:03 PM 25/01/2016 by Claire Rhoades-Brown

Awards won by Castle Estates

Individual Branch Awards

London, SW18 2RU

Norwich, NR3 4QJ

Firm rankings



Branhall
The Smithy, Stockport SK7 2BA
(3)
Mill Hill Branch
33 - 35 Daws Lane, London NW7 4SD
(0)
Office 1
4A Albert Street, Windsor SL4 5BU
(1)
show all branches (53)
Office 10
181 Whiteladies Road, Bristol BS8 2RY
(0)
Office 11
2 West Street, Buckingham MK18 1HL
(0)
Office 12
6 Redgate Terrace, Pontyclun CF72 8NN
(0)
Office 13
Abbeyrose House 181 High Street Ongar, Chipping Ongar CM5 9JG
(0)
Office 14
20 Kestrel Close, Middlewich CW10 0SA
(0)
Office 15
65 High Street, Aylesbury HP20 1SA
(0)
Office 16
Castle House Dawson Road Mount FarmRoad, Milton Keynes MK1 1QY
(0)
Office 17
9 Abbey Hill Road Allestree, Derby DE22 2PT
(0)
Office 18
Knights Road, Coggeshall CO6 1UP
(0)
Office 19
30 Redwood Crescent, Beeston NG9 1JF
(3)
Office 2
212 St Ann's Hill, London SW18 2RU
(32)
Office 20
Coachmakers Business Centre 116a Seaside, Eastbourne BN22 7QP
(0)
Office 21
56 South Street, Exeter EX1 1EE
(1)
Office 22
10 Tewkesbury Drive, Lytham St Annes FY8 4LN
(0)
Office 23
14 Union Street, Paisley PA16
(5)
Office 24
York House 11 Swan Street, West Malling ME19 6JU
(1)
Office 26
Mapstone Barn Church Street, Barton St David TA11 6BU
(0)
Office 27
147 Allerton Road, Liverpool L18 2DD
(0)
Office 28
The Old Cross Keys 97 High Street, Milton Keynes MK11 1AT
(0)
Office 29
Middle Bank House 211 Queensway, Milton Keynes MK2 2EQ
(0)
Office 3
5 Vyse Close Arkley, Barnet EN5 3BA
(0)
Office 30
97A Sprowston Road, Norwich NR3 4QJ
(5)
Office 31
Crown House Home Gardens, Dartford DA1 1DZ
(0)
Office 32
1 Mitchell's Court Lower Gungate, Tamworth B79 7AF
(0)
Office 33
Cranford House 24a Longley Road, Rainham ME8 7RU
(0)
Office 34
19 Sandstock Road, Pocklington YO42 2HN
(0)
Office 35
Cavendish House 29 Chesterfield Road, Dronfield S18 2XA
(7)
Office 36
2 The Market Canal Road, Taunton TA1 1PN
(0)
Office 37
66 High Street, Battle TN33 0AG
(5)
Office 38
43 Cromwell Road, Southend on Sea SS2 5NG
(0)
Office 39
Coronation House Guildford Road, Woking GU22 7QD
(0)
Office 4
86 Campbell Gordon Way, London NW2 6RW
(0)
Office 40
94 Tollgate Road, Salisbury SP1 2JJ
(1)
Office 41
The Nook The Green, Penistone S36 6BL
(0)
Office 42
155 Marston Road, Stafford ST16 3BS
(0)
Office 43
23 Warwick Row, Coventry CV1 1EY
(4)
Office 44
12 Riverdale Road, Stanley WF3 4LA
(0)
Office 45
Tower House Fishergate, York YO10 4UA
(0)
Office 46
Cyprian House 43a Bridge Street, Usk NP15 1BV
(0)
Office 47
Entrada House, East Street LS2
(0)
Office 48
279-281 Queens Road, Beeston NG9 2BB
(6)
Office 49
"Elizabeth House, Duke Street GU21
(0)
Office 5
25 Kenton Avenue, Sunbury-on-Thames TW16 5AS
(0)
Office 50
159a Marston Road, Stafford ST16 3BS
(0)
Office 51
Basement B1, Pressworks WV1 1HA
(0)
Office 6
PO Box 501, Isleworth TW7 7WZ
(0)
Office 7
31 Monmouth Street, Bath BA1 2AN
(0)
Office 8
30 Aldergate, Tamworth B79 7DX
(0)
Office 9
87 Neville Road, Solihull B90 2QX
(0)
office-52
53 Allerton Road , Liverpool L18 2DA
(1)

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