Castle Estates are a respected and well-established force in the Residential Property Management market.
Castle Estates

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“letting agent...”

Nov 13,2018
Minithumbup
By: 'Maria Alexander'
Nov 13,2018
0 people found
this helpful
Craig Tiller, was the most helpful person I could not have asked for a better person to help me find a house to rent for my sister who has dementia. I would highly recommend Craig to anyone who is looking to rent in Edmonton London....
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Comment on agent fees
OK
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“Avoid at all costs...”

Aug 07,2018
Minithumbdown
By: 'Bramhall'
Aug 07,2018
0 people found
this helpful
My experience with this outfit is similar to other reviewers, although I won't go into detail I would agree that they can not be trusted and are dishonest with their inspections. I've been a landlord for 10 years and I've never had the ...
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Comment on agent fees
Very expensive
Was this helpful? Yes
By: Lynn Wood
Aug 09, 2018
View all comments (1)
l Ibelieve that this is regarding your deposit.As we have advised all our deposits are held and protected in a custodial deposit scheme to ensure a fair result for a tenant and landlord if there are any deposit issues once the tenancy has ended. If I am incorrect please let me know what fees we have charged as the business owner I can confirm only an initial application fee is charged when an application to take a property is made. Castle Estates are very transparent about any fees .Castle Estat ...

“Poor Management...”

May 28,2018
Minithumbdown
By: 'Saad'
May 28,2018
2 people found
this helpful
They have people who know nothing about property doing viewing for them. And when you have chosen the property and want to go through thats when they come up with some weird terms and conditions. Very unprofessional. They need to update their business structure....
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Comment on agent fees
Very bad! Asking for different guarantor for every single tenant. That is crazy. Trying to make money out of their tanents in every possible way.
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By: Kate
Nov 04, 2018
View all comments (3)
Awful agency, poor management, unprofessional staff. Unreasonable fees at every opportunity. AVOID at all costs. ...
Jan 24,2018
Minithumbup
By: 'JoeJoewinner93'
Jan 24,2018
0 people found
this helpful
This was my first experience using an agent to find a property and expected the process to be time consuming and stressful, castle estates however made things very simple for me and guided me from start to finish. In particular I would like to mention ...
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Was this helpful? Yes
Jan 20,2018
Minithumbup
By: 'Sandra'
Jan 20,2018
0 people found
this helpful
I have rented a house through Castle Estates for the last 4 years, and they have always provided professional and quality support. If I report a repair, I can rest assured it will be dealt with. The communication between us and my landlord is dealt with ...
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Comment on agent fees
I don't know the agent's fees
Was this helpful? Yes
Jan 18,2018
Minithumbup
By: 'PWenham'
Jan 18,2018
0 people found
this helpful
Di and Anna are approachable & highly competent members of the Castle Estates (Battle) Team. They have proved invaluable whilst we have been letting out our home and have taken care of all the little details as well as the big ones. They are quick ...
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Comment on agent fees
I think they are fair considering the comprehensive service provided.
Was this helpful? Yes
Jan 17,2018
Minithumbup
By: 'Peter and Shelagh Rolland'
Jan 17,2018
0 people found
this helpful
We have been clients of Castle Estates for over eight years now and are very impressed by their professional and friendly attitude. Its a great company....
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Comment on agent fees
Very reasonable fees
Was this helpful? Yes
Dec 15,2017
Minithumbup
By: 'E Deane'
Dec 15,2017
0 people found
this helpful
Great people doing a great job! Having had experience of other agents managing our properties, I would now never go anywhere else than Castle Estates and Peter and Co, for the excellent service they provide - and such nice people too!...
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Comment on agent fees
Very fair, both from the landlord point of view and, I believe for tenants
Was this helpful? Yes
Dec 14,2017
Minithumbup
By: 'Chris Parker'
Dec 14,2017
0 people found
this helpful
We have used Castle estate twice recently to find tenants for our rented properties. The service given was extremely helpful and professional. We would not hesitate to recommend them....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 14,2017
Minithumbup
By: 'Chris Parker'
Dec 14,2017
0 people found
this helpful
We have used Castle estate twice recently to find tenants for our rented properties. The service given was extremely helpful and professional. We would not hesitate to recommend them....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 14,2017
Minithumbup
By: 'Philip Edwards'
Dec 14,2017
0 people found
this helpful
I've had contact with Castle Estates for around 20 years, and have known Peter Broomhead for all of those. At first I was a resident in my apartment, Castle Estates being the managing agent. They were always very efficient and professional, and were able to ...
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Comment on agent fees
This agent's fees are most acceptable - certainly taking into account the good work that they do.
Was this helpful? Yes
May 15,2017
Minithumbup
By: 'Rob & Maddy'
May 15,2017
1 people found
this helpful
We are extremely grateful for the kindness, help and exemplary professionalism of Di, Jan and Anna. This is an exceptional, dedicated team of professionals who deserve the highest praise. Rob & Maddy...
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Comment on agent fees
Excellent.
Was this helpful? Yes
Mar 08,2017
Minithumbup
By: 'Holly and Simon'
Mar 08,2017
0 people found
this helpful
We have always had perfect service and communication with Castle Estates in Dronfield. We have a great relationship with them and our landlord too. They are always on hand to help out if any maintenance problems arise and someone is sent over within 24 hours to ...
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Comment on agent fees
Reasonable fees - the best we found when we moved in a year ago.
Was this helpful? Yes
Feb 06,2017
Minithumbup
By: 'CC & CC'
Feb 06,2017
0 people found
this helpful
It was a pleasure to deal with The Castle Estates Team. They were extremely professional from the very beginning and continued to be professional, friendly and helpful right to the end of our dealings together. Wishing the Team all the very best for the future....
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Was this helpful? Yes
Feb 06,2017
Minithumbup
By: 'Kia'
Feb 06,2017
0 people found
this helpful
Great Service, I dealt mainly with Michael who I found to be very professional. The property was fantastic however the cleaning was not brilliant but they were able to send someone around the same day to sort it out....
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Comment on agent fees
Average
Was this helpful? Yes
Sep 22,2016
Minithumbup
By: 'Sam'
Sep 22,2016
0 people found
this helpful
Outgoing tenant - Friendly, professional, family run service I can wholeheartedly recommend them. All issues and maintenance dealt with promptly, bond return authorised straight away,...
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Comment on agent fees
Average
Was this helpful? Yes
Aug 14,2016
Minithumbup
By: 'Emily'
Aug 14,2016
0 people found
this helpful
I rented a room in a shared house, let by Castle, and for the first time in my renting life, was immensely impressed with the service we received. This was primarily down to Claire, who responded to emails and returned calls promptly and provided sound ...
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Comment on agent fees
This was the only area I have complaints with. The fees felt unnecessarily expensive. If I remember rightly, ‚£75 to get reference and ‚£250 if you want to leave the contract early (even once you've found a replacement). Probably no different to other agents but frustrating nonetheless.
Was this helpful? Yes
Aug 11,2016
Minithumbdown
By: 'Luke'
Aug 11,2016
4 people found
this helpful
At first, I thought it was a fantastic Estate Agents, they soon got my deposit, rent and moved me and my partner into our flat with the help of Lynn. Due to unforeseen circumstances me and my partner split, thankfully I was able to continue ...
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Was this helpful? Yes
By: Siobhan
Jun 11, 2017
View all comments (1)
How are you getting on? Sounds very similar to my situation 😞 ...
Jun 21,2016
Minithumbdown
By: 'Adam'
Jun 21,2016
0 people found
this helpful
Poor Customer Service Poor Company Typical Estate Agents you hear all the bad stories about. Disappointed that I can't rate 0 stars. It took over 20 days for our deposit to be returned (compared to the agreed 10 days) - I sent numerous emails and never received a ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Peter Broomhead
Jun 21, 2016
View all comments (1)
We are obviously very disappointed with this review, and we do consider it extremely misleading and inaccurate. What Adam fails to mention is that the £25.00 administration charge has nothing whatsoever to do with his deposit, but was applied because of additional work involved in having to return to the tenant a further rent payment that was made because he failed to cancel his Standing Order ! He was also a tenant at the property for nearly a year, and in all our previous dealings had expre ...
Jun 15,2016
Minithumbup
By: 'n'
Jun 15,2016
0 people found
this helpful
Big thank you to Castle Estates! They have been kind and helpful throughout, any issues we had were resolved quickly and I will certainly return to them when I rent in London again. Thank you!...
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Was this helpful? Yes
Mar 14,2016
Minithumbup
By: 'Brenton Green'
Mar 14,2016
0 people found
this helpful
From our first meeting with Claire, we have been impressed by her friendliness, professionalism and efficiency. The letting process progressed smoothly with Claire providing us with regular updates which meant we always knew where we were in the process. Claire demonstrated a deep understanding of ...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 07,2016
Minithumbup
By: 'Highly recommend Castles Estate'
Mar 07,2016
0 people found
this helpful
Claire was a wonderful support when I was considering swapping agents which can be such a big hassle. However her advice and guidance with a tricky situation involving an agency that did not want to 'let go' was very much appreciated - even though we ...
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Comment on agent fees
Very happy with the fees and quality of the service delivered.
Was this helpful? Yes
Mar 04,2016
Minithumbup
By: 'John & Ewa'
Mar 04,2016
0 people found
this helpful
We have been very impressed with the service provided by Castle Estates and all staff we have dealt with have been knowledgeable, helpful and efficient....
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Comment on agent fees
For the excellent service we have experienced the fee level is reasonable
Was this helpful? Yes
Mar 03,2016
Minithumbup
By: 'Fran'
Mar 03,2016
0 people found
this helpful
I am really happy with this agency. Since the beginning they always helped me with all my doubts, not just one person, but all team are really nice, sweetie people, and they are there to help straight away always. From now on, they always gonna ...
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Comment on agent fees
Helpful,
Was this helpful? Yes
Feb 08,2016
Minithumbup
By: 'MINIME'
Feb 08,2016
6 people found
this helpful
OMG WHAT CAN I SAY ! HOUSE WAS AWFUL DIRTY, DECORATING SHICKING, BATHROM TERRIABLE, DAMP IN BEDROOM, LOTS MORE WRONG WITH IT COMMUNCATION ZERO, DOESNT RESPOND TO EMAILS....
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Comment on agent fees
FEES ACCEPTABLE
Was this helpful? Yes
Feb 05,2016
Minithumbup
By: 'John'
Feb 05,2016
0 people found
this helpful
I really don't have a bad word to say about Castle, they were professional and responsive in every query or issue we had. I rented a property with them for 2 years and each and every time I had an issue it was dealt with without ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 05,2016
Minithumbdown
By: 'Tom Brixton'
Feb 05,2016
0 people found
this helpful
I feel bad I was unable to select the whole team instead of singling out just two! From start to end, Castle have been nothing but outstanding. Nothing was ever too much trouble, all staff were highly professional, friendly and acted upon any issues we ...
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What agent could do to change your mind?
Agents fees are as standard, and to be honest, worth the service provided.
Attached Files
Comment on agent fees
Agents fees are as standard, and to be honest, worth the service provided.
Was this helpful? Yes
Feb 01,2016
Minithumbup
By: 'Ann'
Feb 01,2016
0 people found
this helpful
We have been renting a property through Castle Estates for a number of years and I can highly recommend them. They respond to queries quickly, treat you with respect and deal with any problems professionally. The management team are friendly, trustworthy and caring - a ...
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Was this helpful? Yes
Jan 21,2016
Minithumbup
By: 'Kate'
Jan 21,2016
0 people found
this helpful
Castle was a fantastic letting agent to deal with. They were consistently professional, friendly and efficient. They always responded to our communications quickly and helped us with whatever we needed. I highly recommend them, and only wish that more letting agents were up to this ...
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Comment on agent fees
Their fees were reasonable for a managed property in London, and the service is much better than some other places that charge the same.
Was this helpful? Yes
Nov 07,2015
Minithumbup
By: 'David Gowland'
Nov 07,2015
0 people found
this helpful
I have always been treated with respect by the agency who responded and dealt with any issues raised immediately. I was kept informed in advance of any potential visits and have never felt that my privacy was being compromised. Everyone with whom I have had ...
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
28 10 22 35 0 2 0 0 5 3

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 4:03 PM 25/01/2016 by Claire Rhoades-Brown

Beeston
279-281 Queens Road, Beeston NG9 2BB
(6)
Beeston Nottingham
279-281 Queens Road, Beeston NG9 2BB
(6)
Branhall
The Smithy, Stockport SK7 2BA
(4)
show all branches (51)
Mill Hill Branch
33 - 35 Daws Lane, London NW7 4SD
(1)
Office 1
4A Albert Street, Windsor SL4 5BU
(1)
Office 10
181 Whiteladies Road, Bristol BS8 2RY
(0)
Office 11
2 West Street, Buckingham MK18 1HL
(0)
Office 12
6 Redgate Terrace, Pontyclun CF72 8NN
(0)
Office 13
Abbeyrose House 181 High Street Ongar, Chipping Ongar CM5 9JG
(0)
Office 14
20 Kestrel Close, Middlewich CW10 0SA
(0)
Office 15
65 High Street, Aylesbury HP20 1SA
(0)
Office 16
Castle House Dawson Road Mount FarmRoad, Milton Keynes MK1 1QY
(0)
Office 17
9 Abbey Hill Road Allestree, Derby DE22 2PT
(0)
Office 18
Knights Road, Coggeshall CO6 1UP
(0)
Office 2
212 St Ann's Hill, London SW18 2RU
(34)
Office 20
Coachmakers Business Centre 116a Seaside, Eastbourne BN22 7QP
(0)
Office 21
56 South Street, Exeter EX1 1EE
(1)
Office 22
10 Tewkesbury Drive, Lytham St Annes FY8 4LN
(0)
Office 24
York House 11 Swan Street, West Malling ME19 6JU
(1)
Office 26
Mapstone Barn Church Street, Barton St David TA11 6BU
(0)
Office 27
147 Allerton Road, Liverpool L18 2DD
(0)
Office 28
The Old Cross Keys 97 High Street, Milton Keynes MK11 1AT
(0)
Office 29
Middle Bank House 211 Queensway, Milton Keynes MK2 2EQ
(0)
Office 3
5 Vyse Close Arkley, Barnet EN5 3BA
(0)
Office 30
97A Sprowston Road, Norwich NR3 4QJ
(5)
Office 31
Crown House Home Gardens, Dartford DA1 1DZ
(0)
Office 32
1 Mitchell's Court Lower Gungate, Tamworth B79 7AF
(0)
Office 33
Cranford House 24a Longley Road, Rainham ME8 7RU
(0)
Office 34
19 Sandstock Road, Pocklington YO42 2HN
(0)
Office 35
Cavendish House 29 Chesterfield Road, Dronfield S18 2XA
(8)
Office 36
2 The Market Canal Road, Taunton TA1 1PN
(0)
Office 37
66 High Street, Battle TN33 0AG
(13)
Office 38
43 Cromwell Road, Southend on Sea SS2 5NG
(0)
Office 39
Coronation House Guildford Road, Woking GU22 7QD
(0)
Office 4
86 Campbell Gordon Way, London NW2 6RW
(0)
Office 40
94 Tollgate Road, Salisbury SP1 2JJ
(1)
Office 41
The Nook The Green, Penistone S36 6BL
(0)
Office 43
23 Warwick Row, Coventry CV1 1EY
(4)
Office 44
12 Riverdale Road, Stanley WF3 4LA
(0)
Office 45
Tower House Fishergate, York YO10 4UA
(0)
Office 46
Cyprian House 43a Bridge Street, Usk NP15 1BV
(0)
Office 47
Entrada House, East Street LS2
(0)
Office 49
"Elizabeth House, Duke Street GU21
(0)
Office 5
25 Kenton Avenue, Sunbury-on-Thames TW16 5AS
(0)
Office 51
Basement B1, Pressworks WV1 1HA
(0)
Office 6
PO Box 501, Isleworth TW7 7WZ
(0)
Office 7
31 Monmouth Street, Bath BA1 2AN
(0)
Office 8
30 Aldergate, Tamworth B79 7DX
(0)
Office 9
87 Neville Road, Solihull B90 2QX
(0)
office-52
53 Allerton Road , Liverpool L18 2DA
(1)
Stafford
159a Marston Road, Stafford ST16 3BS
(0)


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