92% sales valuation accuracy
94% sales fee satisfaction
83% lettings valuation accuracy
89% lettings fee satisfaction
Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.
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Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.
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Latest Reviews
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a
reviewed by 'Lauren'
26th Mar 2024
reviewed by 'Anon'
19th Mar 2024
reviewed by 'Nataliya'
24th Oct 2023
reviewed by 'margaret'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 94% | £270,000 | £3,000,000 |
| Lettings | 83% | 89% | £300 | £8,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 129 | 5 | 210 | 41 | 35 | 2 | 13 | 2 | 14 | 15 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Featured Review
a
Jul 25,2019
Jul 25,2019
26
people found
this helpful
this helpful
From the title of this review I hope you can guess that this is not going to be a celebration of Carter Jonas. When I think of all the things that are wrong in the world words that spring to mind are war, climate change ...
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Aug 12,2019
Aug 12,2019
0
people found
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I am so glad I chose this agent. It has been a long process and I needed an agent with a calm but determined and practical approach and Rupert Reeves was brilliant.
From the very beginning I felt they understood my situation and were tolerant ...
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Aug 06,2019
Aug 06,2019
0
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this helpful
I have recently rented out my flat through Carter Jonas. The process went smoothly and I am very happy with their service. They were all professional and friendly. I have no hesitation in recommending them....
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Aug 02,2019
Aug 02,2019
0
people found
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I rented an apartment in Newbury Racecourse through Carter Jonas. I am extremely happy with their service. Customer service is excellent with Carter Jonas. I never had a problem with them. The people in Carter Jonas are very friendly like Fiona Minx and Jessica Chalmers....
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Jul 29,2019
Jul 29,2019
0
people found
this helpful
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Igor and Henry, were amazing from start to finish when looking and moving into our new flat. They and all of the Carter Jonas team have always been exceptionally quick to answer and questions and we cannot thank them enough....
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Jul 19,2019
Jul 19,2019
0
people found
this helpful
this helpful
I wanted my apartment to be rented quickly, Georgina and Igor made it happen in less than 2 weeks!!
Well done for all the hard work and with always keeping in touch with updates on the progress of the
rental agreement! Fantastic service! Would highly recommend!
...
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Comment on agent fees
Good
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Jul 19,2019
Jul 19,2019
0
people found
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this helpful
Helpful and flexible from the start. Positive experience! Would recommend this team in Fulham- they made this rental process stress free and smooth....
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Jul 01,2019
Jul 01,2019
0
people found
this helpful
this helpful
Impressive service from David and Grace - let my property in 24 hours! Would not hesitate to recommend Carter Jonas lettings....
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Jun 18,2019
Jun 18,2019
0
people found
this helpful
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We have had the pleasure to work with Catherine on two occasions. She is an absolute pleasure to work with. Catherine is prompt, professional and very well organised. We particularly appreciate the manner in which she organis©s viewings and the communication with the landlords ...
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Comment on agent fees
Competitive and true value.
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Jun 02,2019
Jun 02,2019
0
people found
this helpful
this helpful
From my very first interaction with the team to having now been a tenant at the property they manage for almost a year the service I have had has been faultless. Whether a general query or a genuine emergency they've been fantastic. Prompt, friendly and ...
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Jun 02,2019
Jun 02,2019
3
people found
this helpful
this helpful
Terrible to deal with. Always stand on the side of the landlord. Shameful experience with multiply visits from the landlord. Faulty house with many repairs not done throughout the tenancy which the landlord wanted us to pay for on exit. Carter Jonas backed them up. ...
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Comment on agent fees
Now capped by law . Hooray.
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Jun 01,2019
Jun 01,2019
1
people found
this helpful
this helpful
No tenancy agreement was given after moving into property. After we asked for this they spent weeks "looking for it on an old system". In the end they wrote a new one for us with completely the wrong dates on it.
We paid a three ...
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Comment on agent fees
Too high
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May 28,2019
May 28,2019
0
people found
this helpful
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A pleasure to write a review as I find Dealing with some agents a pain but with Maria at Carta Jonas makes she has a sensible head on her and always happy to help, she's quick to respond to tenants requests thank you Maria for ...
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Good
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Yes
May 28,2019
May 28,2019
0
people found
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Georgina was great! She helped us deal with any issues that came up and was always good with communication. Our experience was dampened by the referencing company which Carter Jonas uses as they were really difficult to deal with and I would highly recommend they ...
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May 21,2019
May 21,2019
5
people found
this helpful
this helpful
We were renting in Cambridge. When we received the property was quite dirty and the walls were quite damaged by the previous occupants. We reported this before the move but this was not resolved. We could not do anything about it as we needed to ...
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May 13,2019
May 13,2019
0
people found
this helpful
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Sadly I have to move flat and the new flat is with another agent as the landlord is moving back in.
Thanks so much Carter Jonas, in particular Maria, for all your help over the past 10 years.
Maria has made sure my life as a ...
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Good
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May 09,2019
May 09,2019
0
people found
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this helpful
Georgina has always been very supportive and helpful during the whole process. She always replied to each inquiry with a great solution for everyone....
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May 08,2019
May 08,2019
0
people found
this helpful
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My husband and I recently rented a house through Carter Jonas in Marlborough and we could not have been more impressed with the service. From very friendly staff on the phone through to a easy and trouble free move in. The property is managed by ...
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Comment on agent fees
Reasonable fees
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Yes
May 02,2019
May 02,2019
1
people found
this helpful
this helpful
We rented a property managed by Carter Jonas Marlborough (CJM) and agree with some reviewers that Carter Jonas may not be your friend if you are a tenant. To be fair, some issues we reported to CJM can also be blamed on our landlord, but ...
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May 09, 2019
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(2)
Ms Selvidge
Right off the bat, let me observe that there was nothing ‘apparent’ about the badness of our experience as your managed tenant; it was just really bad. I suggest that you resist the impulse to hedge your apologies in future. Grace can repair or improve any situation.
However, it is hard it is to apologise, especially in public, and I commend and thank you for it. It is good to know that your company will respond to reviews such as mine and that it thinks it can learn from t ...
May 01,2019
May 01,2019
0
people found
this helpful
this helpful
Throughout my 4 years tenancy where Carter Jonas have been managing the property, I have received an excellent customer experience. They are professional and efficient. Fiona is " real " and gives a balanced view and as a worrier, she puts my mind at ease. Jess has been ...
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Comment on agent fees
reasonable - market price
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Apr 10,2019
Apr 10,2019
0
people found
this helpful
this helpful
Elizabeth has been looking after us for the more than 15 years that we have rented our property out. During that period she has provided us with an extremely kind, professional and efficient service, and has always been on hand to assist promptly with any issues ...
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Comment on agent fees
Not applicable
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Yes
Mar 12,2019
Mar 12,2019
0
people found
this helpful
this helpful
As a first time landlord, I acknowledge there is much to learn. What I needed from an agent was to feel confident there were the right people on hand to help me through the process. From working with Sharon, Jon and their team over the ...
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Comment on agent fees
Given the time they have invested to deal with a challenging tenant, I believe they have been good value for money.
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Mar 04,2019
Mar 04,2019
0
people found
this helpful
this helpful
I am once again very grateful to Pauline and Charlotte at Carte Jonas for guiding me through my latest move. This is the second time they have done so and I whole-heartedly recommend their services. On both occasions they were always patient, responsive and very ...
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Comment on agent fees
Good
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Yes
Feb 20,2019
Feb 20,2019
0
people found
this helpful
this helpful
I could not have found a better real estate agent for my research in London. I totally trust his opinion...
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Feb 14,2019
Feb 14,2019
0
people found
this helpful
this helpful
Since joining Carter Jonas for letting our properties Paluine has been there for us when ever we need her. She is an amazing Lady, always helpful and always a pleasure to talk to. She goes far beyond the call of duty and nothing is every ...
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Comment on agent fees
The fees are fine for us!
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Jan 23,2019
Jan 23,2019
0
people found
this helpful
this helpful
I've just come to the end of a sixteen-month tenancy through the Marlborough office of Carter Jonas and have been very happy with everything relating to the tenancy. Rebecca, Carly and Emily look after their tenants very well and are a real pleasure to deal ...
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Comment on agent fees
They seemed fine.
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Jan 19,2019
Jan 19,2019
1
people found
this helpful
this helpful
If you are looking for the best property agent in London, I highly recommend Igor Simonov. Igor did an outstanding job finding us a wonderful property in the Fulham area. He went well beyond our expectations leveraging his large network of fellow agents from other ...
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Comment on agent fees
Excellent. Igor's commitment to us even had him calling other agents to help complete our search with no direct financial benefit to himself.
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Jan 17,2019
Jan 17,2019
0
people found
this helpful
this helpful
I have rented through this agent several times and they have always been friendly and helpful,I would use them again...
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Comment on agent fees
Good
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Yes
Jan 09,2019
Jan 09,2019
0
people found
this helpful
this helpful
The whole experience in finding a property to rent in Newbury was made very easy with the help and excellent service afforded by Monica Vickers of Carter Jonas in Newbury. From the first viewing, the professional manner in which information was provided and the way ...
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Comment on agent fees
Fees were as expected and reasonable
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Dec 27,2018
Dec 27,2018
0
people found
this helpful
this helpful
We have used them to manage the letting of our property for several years. Their service is proactive, responsive and reliable. We deal mostly with Pauline Tierney and Debbie Young and both are helfpul and friendly...
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Comment on agent fees
Reasonable
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Yes
Dec 22,2018
Dec 22,2018
0
people found
this helpful
this helpful
We can certainly recommend. This was a new experience for us and they were there each step of the way to guide us. Very approachable, friendly and welcoming. Also very reliable and organised when it came to offering solutions and organising work to be carried ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:23 PM 25/01/2018 by allAgents
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Best Estate Agent in SW6 
