Carter Jonas
4.4/5, 465 reviews
86% recommended
92% sales valuation accuracy
94% sales fee satisfaction
83% lettings valuation accuracy
89% lettings fee satisfaction



Property Features

Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants. show more Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.

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2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 94% £270,000 £3,000,000
Lettings 83% 89% £300 £8,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
129 5 210 41 34 2 13 2 14 15
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings TPOS Property Redress Scheme
Latest Properties

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“Carter Jonas - A go to tenancy agent...”

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Dec 04,2019
Minithumbup
Jacqueline
By: 'Venkatachari'
Dec 04,2019
0 people found
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Carter Jonas provides us an excellent and speedy processing of our tenancy preparation and you won't believe that the complete process of viewing and we moved in was just 3 days. It was to quick one when we were in need. After moving in to they ...
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“They help us out so quickly. Accept us to rev......”

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Nov 28,2019
Minithumbup
Catherine
Sarah
By: 'Greta'
Nov 28,2019
0 people found
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They help us out so quickly. Accept us to review premise same day when it was really urgent after other agent company let us down so badly. Love it how professional, helpful and friendly stuff were to us. Highly recommended!...
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“Thank you Julia...”

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Nov 11,2019
Minithumbup
Julia
By: 'alison'
Nov 11,2019
0 people found
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I work for a charity and we had been looking for larger premises for over a year. From the beginning Julia identified herself with our needs and spent months searching for possible suitable properties within our budget, not an easy task! Finally we found one ...
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“Our experience with Carter Jonas has been exc......”

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Nov 09,2019
Minithumbup
Fiona
Jessica
By: 'Deborah'
Nov 09,2019
0 people found
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Our experience with Carter Jonas has been excellent. I have nothing but praise for Jessica Chalmers who has dealt with any issues and queries promptly and been a total professional. To the point where she visited my home to help with boiler instructions! Nothing at ...
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“We love working with the CJ team in Newbury t......”

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Nov 04,2019
Minithumbup
Jessica
Fiona
By: 'Diamond'
Nov 04,2019
0 people found
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We love working with the CJ team in Newbury they are friendly, proactive and efficient making what we do all the more straightforward and hassle-free....
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“We have been renting our property through Car......”

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Nov 04,2019
Minithumbup
Fiona
Jessica
By: 'Jo'
Nov 04,2019
0 people found
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We have been renting our property through Carter Jonas office in Newbury for 18 months...super professional, super friendly, we cannot fault them!...
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“Jessica was so helpful to us with finding and......”

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Oct 30,2019
Minithumbup
Jessica
By: 'Megan'
Oct 30,2019
0 people found
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Jessica was so helpful to us with finding and securing our dream cottage :-) she made the whole process enjoyable and was always available to talk when we needed her !...
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“They have a good service and have people with......”

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Oct 29,2019
Minithumbup
Monika
By: 'Hugo'
Oct 29,2019
0 people found
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They have a good service and have people with experience with knowledge knowing what they are doing. And they have a quick process....
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“Carten Jonas agents are really professionals,......”

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Oct 29,2019
Minithumbup
Monika
By: 'Vaida'
Oct 29,2019
0 people found
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Carten Jonas agents are really professionals, very polite, communicative and kind. I was happy to cooperate with them. In general I loved this agency terms....
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“Carter Jonas have managed the letting of my house.....”

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Oct 28,2019
Minithumbup
By: 'David'
Oct 28,2019
0 people found
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Carter Jonas have managed the letting of my house continuously since 2012. the service I have received during this time has been of an excellent standard, with any maintenance issues always being dealt with very promptly and comprehensive "property condition" reports being provided regularly....
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“We have been working with Jess at the Newbury......”

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Oct 28,2019
Minithumbup
Jessica
By: 'Sandra'
Oct 28,2019
0 people found
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We have been working with Jess at the Newbury Office for some time now and I must say she is amazing to work with. If we have any questions at all she is really quick to respond....
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“Jess and the other members of staff in Carter......”

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Oct 25,2019
Minithumbup
Jessica
By: 'BGS'
Oct 25,2019
0 people found
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Jess and the other members of staff in Carter Jonas provide a great service and are a delight to work with. Jess is very helpful and proactive and a pleasure to work with....
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“Fantastic people to Work With. From the mome......”

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Oct 25,2019
Minithumbup
Jessica
Fiona
By: 'Pam'
Oct 25,2019
0 people found
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Fantastic people to Work With. From the moment of instruction Jessica was thoroughly professional and extremely organised. All the viewings were followed through speedily and feedback was received by myself immediately. Highly recommended....
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“The team were very helpful and gave good feed......”

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Oct 25,2019
Minithumbup
Igor
Georgina
By: 'Sarah'
Oct 25,2019
0 people found
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The team were very helpful and gave good feedback during the letting process. Also very pleased with the management side of letting, which was one of the main reasons for continuing to us Carter Jonas...
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“Very helpful and timely support. Excellent s......”

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Oct 25,2019
Minithumbup
Tanya
By: 'margaret'
Oct 25,2019
0 people found
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Very helpful and timely support. Excellent service from gardeners, cleaners etc. Quick solutions to any problems, including 'minor' ones such as helping tenants sort out how to use the TV! Much appreciated....
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“Top banana...”

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Oct 25,2019
Minithumbup
Jessica
Fiona
By: 'Rachel'
Oct 25,2019
0 people found
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As a tenant with Carter Jonas as the agent, we only have good experiences to report. Every thing we have needed so far has been fulfilled quickly and efficiently. Top mentions must go to Jessica Chalmers and Fiona Minx....
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“Really good company...”

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Oct 25,2019
Minithumbup
Jessica
By: 'Lisa'
Oct 25,2019
0 people found
this helpful
We've rented through Carter Jonas for the previous year and a half, they've been ever helpful regarding moving enquires and helpful info with our property. They clearly have a very good relationship with their tenants and the landlords as everything is dealt with in a ...
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“Carter Jonas Newbury...”

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Oct 24,2019
Minithumbup
Fiona
By: 'Karen'
Oct 24,2019
0 people found
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We use Carter Jonas in Newbury to manage our rental property and have been very happy with their professionalism and courtesy towards us. They always assist with our queries, however small, very important for first time landlords. Keep up the great work !...
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“Great service....”

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Oct 24,2019
Minithumbup
Jessica
By: 'Sara'
Oct 24,2019
0 people found
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Great service. Very happy with Carter Jonas Newbury office as managing agents for my rental properties at Newbury racecourse. Jessica is always very professional, efficient and courteous. I have been very impressed with all aspects of their services....
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“Great rental experience...”

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Oct 24,2019
Minithumbup
Jessica
By: 'Marjorie'
Oct 24,2019
0 people found
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We have rented a property in Theale through Carter Jonas for the last three years. The service has been great. We have dealt with Jessica Chalmers who is always very friendly and efficient. Any issues that we've had have been sorted out very quickly. We ...
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“Carter Jonas act as agents for my house renta......”

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Oct 24,2019
Minithumbup
Fiona
Jessica
By: 'Rob'
Oct 24,2019
0 people found
this helpful
Carter Jonas act as agents for my house rental. Excellent service from Fiona Minx and Jessica Chalmers. They are prompt in their actions, give good advice and are always supportive and helpful. Strongly recommended to anyone renting in the area....
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“Excellent service!...”

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Oct 02,2019
Minithumbup
Charlotte
By: 'Jenny'
Oct 02,2019
0 people found
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I am now selling my maisonette in Ham, Richmond after 10 years or so of letting through Carter Jonas. I have had a very good service from them over this time and would not hesitate to recommend them to others. The staff are all extremely friendly ...
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“Selling agent...”

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Sep 25,2019
Minithumbup
Moira
By: 'Sarah'
Sep 25,2019
0 people found
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Carter Jonas acted as the selling agent for a property in a North Oxfordshire village that we were purchasing. From start to finish the service was friendly, transparent and professional. I would certainly employ to sell the property we have purchased in the future given ...
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“Both the Carter Jonas sales and lettings team......”

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Sep 17,2019
Minithumbup
Georgina
Igor
By: 'Jessica'
Sep 17,2019
0 people found
this helpful
Both the Carter Jonas sales and lettings teams, who I have dealt with on separate occasions, have been a pleasure to deal with. They are fair and personable and most recently the lettings team has achieved a great result for our home in Fulham....
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“This is my second experience as a landlord wi......”

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Sep 16,2019
Minithumbup
Georgina
Igor
By: 'Alberto'
Sep 16,2019
0 people found
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This is my second experience as a landlord with Carter Jonas Fulham. Again, this second time they have proven to be excellent. Very efficient, fast, no-nonsense and knowledgeable. The office was both excellent with me and from what I could see, with managing prospective tenants. ...
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“It was a good experience for my rental experi......”

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Sep 13,2019
Minithumbup
Georgina
By: 'Yi'
Sep 13,2019
0 people found
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It was a good experience for my rental experience with Carter Jonas. My Georgina has been very helpful, communicates well between me and the landlord. Highly recommended!...
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“beyond outstanding......”

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Sep 10,2019
Minithumbup
James
By: 'richard'
Sep 10,2019
0 people found
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It is very difficult to restrict the number of superlatives or star rating about James Spencer, who runs the team at Harrogate. We had stressful sales - and today - a purchase through him - and so we have seen him from both sides. He ...
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Comment on agent fees
Reasonable
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“What an astonishingly disappointing experienc......”

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Aug 31,2019
Minithumbdown
By: 'Fahimeh'
Aug 31,2019
0 people found
this helpful
What an astonishingly disappointing experience. Had booked a viewing with them and called to confirm it three times and received a confirmation message on the morning of the viewing. Got on the train from London to Bath (and spent over £120 on the train tickets!) only ...
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“Monika lettings...”

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Aug 22,2019
Minithumbup
Monika
By: 'Kaveh'
Aug 22,2019
0 people found
this helpful
Dealt with Monika through lettings with Carter Jonas Newbury. It had been a while since my wife and I had rented. Monika made it a breeze, showed us the perfect home. Monika was responsive, professional and managed the successful letting perfectly. Ive dealt with many ...
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“I am so glad I chose this agent. It has been ......”

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Aug 12,2019
Minithumbup
Rupert
By: 'Adele'
Aug 12,2019
0 people found
this helpful
I am so glad I chose this agent. It has been a long process and I needed an agent with a calm but determined and practical approach and Rupert Reeves was brilliant. From the very beginning I felt they understood my situation and were tolerant ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:23 PM 25/01/2018 by allAgents

Awards won by Carter Jonas

Regional Awards won by Carter Jonas

Individual Branch Awards

London, SW6

Newbury, RG14



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