Carter Jonas
4.4/5, 466 reviews
86% recommended
92% sales valuation accuracy
94% sales fee satisfaction
83% lettings valuation accuracy
89% lettings fee satisfaction

Property Features

Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants. show more Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.

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Latest Reviews

 View all Reviews 466
8th Apr 2024
reviewed by 'S Thomas'
“Carter Jonas, Bishops Park, Fulham Palace Road, LondonThank you Bishops Park, Fulham Branch. Professional, Prompt and Personable at all times. ......”
26th Mar 2024
reviewed by 'Anon'
“Enquired and then viewed a property available for a six month let. The fair amount offered was actually suggested by ......”
19th Mar 2024
reviewed by 'Nataliya'
“We are very grateful to the Carter Jonas agency and manager Becky for a quick and high-quality solution to the ......”
24th Oct 2023
reviewed by 'margaret'
“We found Helen Clay at Carter Jonas a great help both in selling our house and buying the next one. ......”
7th Aug 2023
reviewed by 'Ana K'
“Very professional, reliable and supportive. Mandy was very responsive, knowledgable and maintained an excellent level of communication throughout the whole ......”
6th Jun 2023
reviewed by 'Patrick Thomas'
“Easy sale with Wayland and many years of good lettings over the years from Igor and the team. Good communications ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 94% £270,000 £3,000,000
Lettings 83% 89% £300 £8,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
129 5 210 41 35 2 13 2 14 15
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings TPOS Property Redress Scheme
Rankings
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Latest Properties

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Carter Jonas Branches (view all 32)
Barnes, SW13
Bishopspark London, SW6
Boroughbridge, YO51
Cambridge CB1, CB1
Cambridge CB4, CB4
Fulham London, SW6
Harrogate, HG1
High Green, WR8

“Very professional and nice to deal with...”

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Aug 19,2021
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Wayland
By: 'Richard Bennett'
Aug 19,2021
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We selected Carter Jonas to act on an executors' sale of a flat in Bishop Mansions because of their experience of handling transactions in this complex. We were not disappointed and very pleased with the service we received from Wayland Ward-Smith and Mandy Jacobs. They ...
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“A thoroughly professional service from Waylan......”

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Aug 18,2021
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Anamaria
By: 'Annabelle'
Aug 18,2021
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A thoroughly professional service from Wayland, Ana and their team. Incredibly helpful at all times and a pleasure to deal with....
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“Carter Jonas were amazing with the sale of ou......”

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Aug 17,2021
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Wayland
By: 'Faith'
Aug 17,2021
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Carter Jonas were amazing with the sale of our flat, Wayland and Mandy went above and beyond to help. Would definitely use again, a definite 5 * transaction...
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“Absolutely terribleContacted on 4 occasions ......”

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Jun 25,2021
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By: 'Martin S'
Jun 25,2021
1 people found
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Absolutely terrible Contacted on 4 occasions regarding a property with no response Not even a return phone call Would never use this company for any of My business 1 star is too good for them...
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“Quite shocked at lack of professionalism. The......”

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Jun 15,2021
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By: 'Helen'
Jun 15,2021
0 people found
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Quite shocked at lack of professionalism. They either turned up early for appointments, did not turn up at all for photography session that involved dragging furniture around, booked second photography session at a different time to that agreed, left a door unlocked after the session, ...
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“Excellent customer service, always available ......”

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May 05,2021
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Sarah
By: 'Enyonam'
May 05,2021
0 people found
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Excellent customer service, always available to answer calls and questions as well as support you in finding that ideal property. Not only that, but also assists you with settling in your new home as well as after services. I recommend them to anyone looking for ...
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“Highly recommend...”

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Apr 21,2021
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David
By: 'Danielle'
Apr 21,2021
0 people found
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This review is based on the York Lettings branch. I can not recommend them enough, if you are looking for a rental with staff that genuinely show an interest and go out their way to be helpful, then this is the agents for you. We ...
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“High service standards...”

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Apr 16,2021
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Fiona
By: 'julespet'
Apr 16,2021
0 people found
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We have been letting property in Newbury, Reading and Henley for 20 years and have had a variety of experieince with letting agents. In our opinion CJ is well ahead of the competition. Fiona was hugely informative when we wanted to move our Newbury let to ...
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“I have always found Carter Jonas very accessi......”

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Apr 14,2021
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Anamaria
By: 'Christine'
Apr 14,2021
0 people found
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I have always found Carter Jonas very accessible, friendly and extremely professional in all my dealings with them over the last five years. I first let my property and then sold it through this company - they have always been very good at communicating with ...
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“Very pleased with the service I had from the ......”

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Mar 18,2021
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Zoltan
By: 'Patricia'
Mar 18,2021
0 people found
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Very pleased with the service I had from the entire team, specially with Zoltan Dudas, a very kind and responsive agent....
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“We really couldn’t be happier with the servic......”

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Mar 17,2021
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Catherine
By: 'Michael'
Mar 17,2021
0 people found
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We really couldn’t be happier with the service we received from the rentals team at Carter Jonas. We were so impressed by everyone’s professionalism and friendliness. From initial contact, through appraisal, viewings and then with the admin team - great. Absolutely no doubt ...
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“Review for Zoltan...”

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Mar 14,2021
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Zoltan
By: 'Veronica Munte'
Mar 14,2021
0 people found
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We were very well taken care by Zoltan when searching for our flat. Zoltan made our rental process incredibly seamless. We are now moving into a lovely home thanks to Zoltans help!...
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“Amazing service...”

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Mar 12,2021
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By: 'Molly'
Mar 12,2021
0 people found
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The team at Carter Jonas Newbury couldn’t have made our move any simpler! They went above and beyond to ensure that everything was clear and were always happy to answer our questions which made the process stress-free. Would definitely recommend. Thank you all so ...
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“Carter Jonas helped to make our move into our......”

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Mar 12,2021
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By: 'Masimba'
Mar 12,2021
0 people found
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Carter Jonas helped to make our move into our new home stress free and smooth. Special thanks to Kate Stevens who was always on hand to guide us along the way and followed up after our move to make sure we were well settled....
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“A very professional and prompt and friendly service...”

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Mar 12,2021
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Jessica
By: 'Ian'
Mar 12,2021
0 people found
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The whole Carter Jonas team provided a very professional and prompt and friendly service throughout the rental period, very happy to recommend....
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“My boyfriend and I had a great experience wit......”

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Mar 11,2021
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Zoltan
By: 'Isobel'
Mar 11,2021
0 people found
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My boyfriend and I had a great experience with Carter Jonas when looking for somewhere to rent in Fulham. They were always happy and quick to help and even answered questions we had after we had moved in. We were helped by Zoltan who was ...
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“I was very pleased with the service I receive......”

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Mar 11,2021
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Catherine
By: 'Mark'
Mar 11,2021
0 people found
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I was very pleased with the service I received throughout my property search. Catherine Dewar was very professional. Given it was my first foray into the rental market this was reassuring, Catherine handled all my enquires promptly and efficiently. I would not hesitate to recommend ...
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“Zoltan was very helpful and nice to work with......”

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Mar 09,2021
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By: 'Martin'
Mar 09,2021
0 people found
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Zoltan was very helpful and nice to work with. He was quick, responsive and seemed to have been balancing the landlords and our interest well...
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“I found them to be a very professional compan......”

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Mar 01,2021
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Catherine
By: 'Patricia'
Mar 01,2021
0 people found
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I found them to be a very professional company and the employees we dealt with were very friendly and helpful. Would highly recommend them....
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“Positive...”

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Mar 01,2021
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Pauline
By: 'Balazs'
Mar 01,2021
0 people found
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Positive experience, good costumer service. They are helpful from the beginning to the last check out. I can recommend this agency....
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“Awesome Professional Support For Sale and Purchase...”

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Jan 29,2021
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Mandy
By: 'Alex Coppede'
Jan 29,2021
0 people found
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I’m so delighted by the professional support Carter Jonas has provided us with the sale of our own flat and the purchase of our new house. I can’t praise enough the amazing work Wayland Ward-Smith and Mandy Jacobs of the CJ Fulham branch ...
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“Smooth, professional service...”

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Jan 29,2021
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Wayland
By: 'Meredith'
Jan 29,2021
0 people found
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Great service once again from the team at Carter Jonas. Wayland Ward-Smith held our hand through the sale of a much loved rental property, achieving a rapid sale with the utmost professionalism. He was able to manage multiple offerors and guide us to make the ...
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“Professional and willing to go the extra mile......”

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Dec 11,2020
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Catherine
By: 'Muhammad'
Dec 11,2020
0 people found
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Professional and willing to go the extra mile, always! We were self isolating and had been in contact with many agents from different agencies whilst looking for a property and Catherine Dewar was the only one who considered doing a real time video chat/virtual ...
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“I long road but we got there...”

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Dec 08,2020
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Oscar
By: 'Mr'
Dec 08,2020
0 people found
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I think it is very easy to write a positive review during the recent elation of selling a house. Selling ours was not straight forward especially with COVID occurring and the pull out of buyers this incurred. The combination of the professionalism and thoroughness of ...
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“Carter Jonas Bishopspark/Fulham - Exceptional...”

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Nov 26,2020
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By: 'Alexander'
Nov 26,2020
0 people found
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My wife and I have bought and sold 3 properties over the past few years while moving around and we have never had the experience we've had here. The extra lengths they went to were impressive. I won't go into detail as I don't want people ...
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“Excellent Throughout...”

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Nov 25,2020
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Wayland
By: 'Alexander'
Nov 25,2020
0 people found
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Wayland and the team at Carter Jonas were fantastic. They helped us through every step of a tricky sale, and remained patient and professional throughout, despite many hoops being put in everyone's paths. We could t recommend them enough, and their knowledge of Fulham is ...
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“Wonderful house sell...”

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Nov 24,2020
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By: 'Anthony'
Nov 24,2020
0 people found
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Suprised to read any negative comments. Wayland and team have been super professional - stunning photography to sell our flat, very detailed in terms of the spec and unique selling points, and achieved a sale prie that satisfied us beyond our expecatations - and to ...
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“Zoltan was really responsive at organizing an......”

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Nov 16,2020
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Igor
By: 'Isaline'
Nov 16,2020
0 people found
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Zoltan was really responsive at organizing an appointment on a very short notice for my client on a Saturday afternoon. My client did set his eyes on the property and had some requests that Zoltan could negotiate with confidence with the landlord. I have to ...
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“The A Team...”

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Nov 05,2020
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By: 'Piers'
Nov 05,2020
0 people found
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Very professional in their ability to make a smooth and stress free transition between moving from one property to renting nother, informative, diligent and very helpful....
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“A quick and painless rental process. I would ......”

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Nov 05,2020
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By: 'Mark'
Nov 05,2020
0 people found
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A quick and painless rental process. I would highly recommend renting via Carter Jonas. Online forms, good communication throughout the process....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:23 PM 25/01/2018 by allAgents

Awards won by Carter Jonas

Regional Awards won by Carter Jonas

Individual Branch Awards

London, SW6

Newbury, RG14



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