Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the ma Read full description...Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.
We've been dealing with Tanya and her team for over 10 years now and have, apart from one very short period of a little less than perfection, found them helpful and effective. Tanya herself has always been responsive and positive - I would recommend her ... read full review
Branch: Newbury, 51 Northbrook Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: RG7
Branch: Newbury, 51 Northbrook Street
Lettings (as a Tenant)
Postcode: RG7
0people found this helpful
This was a very professional service from Carter Jonas and in particular Monika introducing me as a tenant to the landlords. Everything was done promptly, efficiently and politely and all information requested was provided.... read full review
Branch: Newbury, 51 Northbrook Street
Services: Lettings (as a Tenant)
Rent PCM: £980 Would you recommend?: Yes
Postcode: RG14
Branch: Newbury, 51 Northbrook Street
Lettings (as a Tenant)
Rent PCM: £980 Postcode: RG14
0people found this helpful
My boyfriend and I have just rented our first flat together through Carter Jonas. They are one of the best estate agents I have ever come across. They are friendly and helpful, they always respond quickly and the whole process of renting (references, contracts etc) ... read full review
Comment on agent fees
We were fine with the agent fees. Although they are expensive, the agents were upfront about the costs from our first viewing. There were no surprise hidden costs along the way which we were grateful for.
Branch: Newbury, 51 Northbrook Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: RG14
Branch: Newbury, 51 Northbrook Street
Lettings (as a Tenant)
Postcode: RG14
0people found this helpful
5 starts service from Carter Jonas. Everything was handled smoothly and perfectly. Also, everyone is super pleasant to deal with, which is a big plus!... read full review
Comment on agent fees
I believe it is the normal fees, but don't really have a reference point, as it was 1st time we rented house through Agency, but seemed quite fair
Branch: Marlborough, 93 High Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SN14
Branch: Marlborough, 93 High Street
Lettings (as a Landlord)
Postcode: SN14
0people found this helpful
Carter Jonas have been managing a property for me for around 10 years. They are excellent at marketing the property, vetting tenants, and maximising the monthly rental income from the property. Special praise for Rebecca Walker who recently managed a situation where a tenant who'd ... read full review
Branch: Marlborough, 93 High Street
Services: Lettings (as a Tenant)
Rent PCM: £1200 Would you recommend?: Yes
Postcode: SN14
Branch: Marlborough, 93 High Street
Lettings (as a Tenant)
Rent PCM: £1200 Postcode: SN14
0people found this helpful
We used this letting agent for the first time as we wanted to rent a house in Wiltshire. From the initial call through to completion we experienced a superb service. Rebecca was accommodating and flexible to our needs, she ensured the whole process was as ... read full review
Branch: London, 127 Mount Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W1K
Branch: London, 127 Mount Street
Lettings (as a Tenant)
Postcode: W1K
0people found this helpful
In our search for a rental in Mayfair George has been an absolute star: patient, resourceful and well plugged into the neighbourhood and the community.
He helped us twice inside a year and twice he showed us a range of attractive properties in the price ... read full review
Branch: London, 127 Mount Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W1K
Branch: London, 127 Mount Street
Lettings (as a Tenant)
Postcode: W1K
0people found this helpful
James was easy to deal with, communicated well and very efficient. He helped in resolving some minor issues and I moved in on time.... read full review
Branch: London, 70 White Hart Lane
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: KT2
Branch: London, 70 White Hart Lane
Lettings (as a Tenant)
Postcode: KT2
0people found this helpful
Kathryn was very professional , friendly and helpful throughout the whole process. She was particularly helpful during the renewal of our lease and whilst dealing with the landlord.... read full review
I recently rented a 1 bed flat in Fulham. Igor was helpful right from the start - he worked with me patiently when I asked for multiple viewings and guided me well through the process of securing the property. Overall, I had a good experience working ... read full review
Fantastic service!
Georgina is nice, efficient and helped us in all the process so our move to the UK went very smoothly. We're delighted that we've dealt with her and her agency.
Merci infiniement!!!... read full review
Services: Lettings (as a Tenant)
Rent PCM: £995 Would you recommend?: Yes
Postcode: BA1
Lettings (as a Tenant)
Rent PCM: £995 Postcode: BA1
0people found this helpful
We rented with CJ for over three years, having secured the rental while living in Germany, and subsequently moving and working back in the UK, we have found the rental team in Bath to be one of the best agents we have rented through, professional ... read full review
Elizabeth Osborne at CJ is a fantastic property manager. She was very professional and prompt at responding, even out of hours and when she was on holiday. She went above what I would have expected from a managing agent. She understood our needs as a ... read full review
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SN14
Lettings (as a Tenant)
Postcode: SN14
0people found this helpful
For three years we rent our property with CJ in Bath. Jon is our main point of contact and up to date he has been an excellent and responsive help. CJ as such has met all our needs in property as we are an executive ... read full review
Services: Lettings (as a Tenant)
Rent PCM: £995 Would you recommend?: Yes
Postcode: BA2
Lettings (as a Tenant)
Rent PCM: £995 Postcode: BA2
0people found this helpful
I rented an apartment from Carter Jonas for my daughter who is a student at Bath University. I am very pleased with the services of the Agency and especially with Sera Beaumont who acted immediately to our requests taking a personal interest in her clients. ... read full review
Branch: London, 70 White Hart Lane
Services: Lettings (as a Landlord)
Rent PCM: £1475 Would you recommend?: Yes
Postcode: TW10
Branch: London, 70 White Hart Lane
Lettings (as a Landlord)
Rent PCM: £1475 Postcode: TW10
0people found this helpful
I cannot recommend the services of Carter Jonas' s Lettings team highly enough. We rented our Richmond flat through them for over 20 years and their attention to detail and organisation was always excellent. All of the staff were very professional and easy to deal with. ... read full review
excellent service provided to me as a landlord following previous long term tenants vacating. most helpful assistance from Georgina and David , and super quick relet achieved without any void between lettings. I have been using CJ for some time now and will continue to do ... read full review
Branch: London, 37 New Cavendish Street
Services: Relocation agent
Would you recommend?: Yes
Postcode: W1
Branch: London, 37 New Cavendish Street
Relocation agent
Postcode: W1
0people found this helpful
Homie has happily worked with Carter Jonas on countless occasions. Every experience has been a positive one. We have placed numerous applicants in beautiful flats together. It is always a pleasure to work with Andrew, Neil and the gang at Crater Jonas Marylebone.... read full review
Branch: London, 70 White Hart Lane
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: TW10
Branch: London, 70 White Hart Lane
Lettings (as a Tenant)
Postcode: TW10
0people found this helpful
Ever since I started doing business with them, they have been nothing but honest, transparent, and fair. I rented a place with them, and they always did their best to ensure a smooth transition and good understanding of the documentation.... read full review
Comment on agent fees
I think the fees are fair, it's approximately what's on the market.
Branch: Newbury, 51 Northbrook Street
Services: Lettings (as a Landlord)
Rent PCM: £1150 Would you recommend?: Yes
Postcode: RG17
Branch: Newbury, 51 Northbrook Street
Lettings (as a Landlord)
Rent PCM: £1150 Postcode: RG17
0people found this helpful
Through from meeting Fiona over a year ago when we first thought of letting our house to recently meeting and corresponding with Monika, Catherine and Sarah we have had nothing but straight forward guidance and assistance. A super team for which we have been very ... read full review
Branch: London, 127 Mount Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W1K
Branch: London, 127 Mount Street
Lettings (as a Tenant)
Postcode: W1K
0people found this helpful
As a first time tenant the whole process was new and a little scary for me. I was so relieved I chose Carter Jonas, Mayfair branch and met the manager there, Kim Bays, who runs an excellant team, so well informed and willing to help. ... read full review
Branch: London, 127 Mount Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: W1k
Branch: London, 127 Mount Street
Lettings (as a Landlord)
Postcode: W1k
0people found this helpful
I have been in contact with the Carter Jonas team for a number of years, working with Kim Bays, George Vernon, Charlie Gibson and James Gubbins. All mentioned went the extra mile to ensure all my needs were thoroughly met, to a very high standard. ... read full review
Branch: London, 70 White Hart Lane
Services: Lettings (as a Tenant)
Rent PCM: £1360 Would you recommend?: No
Postcode: SW13
Branch: London, 70 White Hart Lane
Lettings (as a Tenant)
Rent PCM: £1360 Postcode: SW13
0people found this helpful
I have rented through Carter Jonas for more than two years with their Barnes office acting as managing agents. I have found them to be both efficient and also fair in every aspect of my interaction with them as Landlord. They have address concerns I ... read full review
Comment on agent fees
Fees were reasonable compared to the other agencies I have used in the past.
Branch: London, 70 White Hart Lane
Services: Lettings (as a Tenant)
Rent PCM: £1400 Would you recommend?: Yes
Postcode: TW10
Branch: London, 70 White Hart Lane
Lettings (as a Tenant)
Rent PCM: £1400 Postcode: TW10
0people found this helpful
I have been with Carter Jonas for eleven years and I have always been impressed with its friendly and reliable staff.
Thank you for the good work!... read full review
Branch: London, 127 Mount Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: W1K
Branch: London, 127 Mount Street
Lettings (as a Landlord)
Postcode: W1K
1people found this helpful
I have been working with the Mayfair Lettings since 2011. They are extremely helpful ,efficient, reliable and professional. They constantly keep me up to date on the progress with the rentals and the ever changing legislation.
I am very happy to be working with Kim Bays ... read full review
Branch: London, 127 Mount Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W1K7
Branch: London, 127 Mount Street
Lettings (as a Tenant)
Postcode: W1K7
1people found this helpful
I have been working with George Vernon and Kim Bays since a long time and can only recommend the Carter Jonas team on Mount Street. They are very professional, listen to your needs and have found three perfect flats for me in the last few ... read full review
Branch: London, 127 Mount Street
Services: Lettings (as a Tenant)
Rent PCM: £3000 Would you recommend?: Yes
Postcode: W1K3
Branch: London, 127 Mount Street
Lettings (as a Tenant)
Rent PCM: £3000 Postcode: W1K3
1people found this helpful
I have worked with Carter Jonas Mayfair letting department for many years. I can not speak highly enough of the wonderful personal service they give. Especially the professionalism of Kim Bays. I would not hesitate to recommend Carter Jonas Mayfair.... read full review
Branch: London, 127 Mount Street
Services: Lettings (as a Landlord)
Rent PCM: £8000 Would you recommend?: Yes
Postcode: W1K
Branch: London, 127 Mount Street
Lettings (as a Landlord)
Rent PCM: £8000 Postcode: W1K
1people found this helpful
I have worked with the lettings team for many years. They are very professional and more importantly tailor to your individual requirements.
George Vernon has great enthusiasm and provides excellent service.... read full review
89% customers were satisfied with fees75% accuracy of agent's valuations
Price range of properties reviewed
Sales
Min: £434,500
Max: £640,000
Letting
Min: £300
Max: £0
Review statistics
From Landlords
From Tenants
From Vendors
From Buyers
Other
84
4
108
27
4
0
2
1
7
7
Agent Fees
No fees set.
Last updated at 1:23 PM 25/01/2018 by allAgents
Complaints Procedure
COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to complaints@carterjonas.co.uk
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.