Carter Jonas

4.45/5 rating 322 reviews
  • 78% valuation accuracy
  • 87% recommend
  • 91% fee satisfaction
  • Staff picture
    David
  • Staff picture
    Georgina
Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the ma Read full description...Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.
Carter Jonas



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“Amazing Lady...”

Feb 14,2019
Minithumbup
By: 'Cyndy White'
Feb 14,2019
0 people found
this helpful
Since joining Carter Jonas for letting our properties Paluine has been there for us when ever we need her. She is an amazing Lady, always helpful and always a pleasure to talk to. She goes far beyond the call of duty and nothing is every ...
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Comment on agent fees
The fees are fine for us!
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“Good experience of being a tenant...”

Jan 23,2019
Minithumbup
By: 'LW'
Jan 23,2019
0 people found
this helpful
I've just come to the end of a sixteen-month tenancy through the Marlborough office of Carter Jonas and have been very happy with everything relating to the tenancy. Rebecca, Carly and Emily look after their tenants very well and are a real pleasure to deal ...
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Comment on agent fees
They seemed fine.
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“Outstanding, caring and professional service...”

Jan 19,2019
Minithumbup
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Igor
By: 'Scott Desmarais'
Jan 19,2019
1 people found
this helpful
If you are looking for the best property agent in London, I highly recommend Igor Simonov. Igor did an outstanding job finding us a wonderful property in the Fulham area. He went well beyond our expectations leveraging his large network of fellow agents from other ...
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Comment on agent fees
Excellent. Igor's commitment to us even had him calling other agents to help complete our search with no direct financial benefit to himself.
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“Any problems get dealt with promptly and efficiently...”

Jan 17,2019
Minithumbup
By: 'P fisher'
Jan 17,2019
0 people found
this helpful
I have rented through this agent several times and they have always been friendly and helpful,I would use them again...
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Comment on agent fees
Good
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“Brilliant experience...”

Jan 09,2019
Minithumbup
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Monika
By: 'Richard P'
Jan 09,2019
0 people found
this helpful
The whole experience in finding a property to rent in Newbury was made very easy with the help and excellent service afforded by Monica Vickers of Carter Jonas in Newbury. From the first viewing, the professional manner in which information was provided and the way ...
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Comment on agent fees
Fees were as expected and reasonable
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“Good service...”

Dec 27,2018
Minithumbup
By: 'Ham property owner'
Dec 27,2018
0 people found
this helpful
We have used them to manage the letting of our property for several years. Their service is proactive, responsive and reliable. We deal mostly with Pauline Tierney and Debbie Young and both are helfpul and friendly...
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Comment on agent fees
Reasonable
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“Very good...”

Dec 22,2018
Minithumbup
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Catherine
By: 'Sam'
Dec 22,2018
0 people found
this helpful
We can certainly recommend. This was a new experience for us and they were there each step of the way to guide us. Very approachable, friendly and welcoming. Also very reliable and organised when it came to offering solutions and organising work to be carried ...
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“great service...”

Dec 20,2018
Minithumbup
By: 'Tim W'
Dec 20,2018
0 people found
this helpful
I have had wonderful personal service always - for 25 years! Very straightforward and get the job done. They find lovely tenants....
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Comment on agent fees
Good
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“Professional and friendly...”

Dec 17,2018
Minithumbup
By: 'Karly'
Dec 17,2018
0 people found
this helpful
From start to finish this agency has always been responsive, helpful and professional. As tenants moving from overseas they made whole process a lot easier, going above and beyond to help. We always felt supported and listened to. I would absolutely recommend!...
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Comment on agent fees
I’m not sure how their fees compare to other agents but it was always clear and easy to make payments. They were very diligent agents so I was happy to pay for their services.
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“Rental flat...”

Dec 16,2018
Minithumbup
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Georgina
By: 'New tenant'
Dec 16,2018
1 people found
this helpful
Georgina was very helpful in finding us a flat we liked. She was very good at identifying flats that suited our preferences and was very proactive bringing these to our attention. Once we chose a flat Gerogina was able to move at lightning speed to ...
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“Professional...”

Dec 14,2018
Minithumbup
By: 'Simon'
Dec 14,2018
0 people found
this helpful
11 years of excellent service. Very helpful team, and always willing to go out of their way. Would highly recommend...
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“Excellent service...”

Dec 12,2018
Minithumbup
By: 'Jacqueline'
Dec 12,2018
0 people found
this helpful
My property has been looked after this agency for many years now. The staff members have always been very efficient and extremely helpful....
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Comment on agent fees
Exceptable
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“Antonia Dunn...”

Dec 11,2018
Minithumbup
By: 'Bert'
Dec 11,2018
0 people found
this helpful
Antonia is the best estate agent I've dealt with. Professional, charming, knowledgeable about the property, area, owners, and refreshingly candid. I wish every estate agent could have an Antonia. Is she a partner? If not why not??...
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Comment on agent fees
I ultimately didn’t go with the house so there were no fees
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“Great managed letting service...”

Dec 10,2018
Minithumbup
By: 'Laurence'
Dec 10,2018
0 people found
this helpful
I live in Asia, so I needed a full management service for my house in outer London, and Carter Jonas do that perfectly, for a reasonable fee. Their staff really take care of my property (and the tenant), meaning that I don't need to worry ...
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Comment on agent fees
Good. For a full managed letting service, their fees are average, but their service goes beyond other agents.
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“100% Satisfaction...”

Dec 07,2018
Minithumbup
By: 'Andrew B.'
Dec 07,2018
0 people found
this helpful
I can think of nothing that could possibly be improved upon in the service I have received at the hands of Carter Jonas, Barnes. The entire staff are always cheerful, interested and efficient in the extreme....
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Comment on agent fees
Absolutely fair
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“Complete Satisfaction...”

Dec 03,2018
Minithumbup
By: 'S. Awuye'
Dec 03,2018
0 people found
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Carter Jonas, Oxford, have managed a property for me in Oxfordshire for almost thirty years. I am immensely pleased with them. I have never had a single occasion to complain about any aspect of their management. All the staff--Kate, Tanya, Jayne and Lorna--are professional, warm, ...
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Comment on agent fees
Good
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“Quick to respond and very helpful...”

Dec 03,2018
Minithumbup
By: 'Robert'
Dec 03,2018
0 people found
this helpful
Over the course of our tennancu we've had leaking pipe in our kitchen, a blocked drain under the house and a problem with the oven. Each time the appropriate workman was organised and the problem solved within 24hrs. Very easy to deal with, quick and ...
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“Highly professional and responsive...”

Nov 27,2018
Minithumbup
By: 'Clive D'
Nov 27,2018
0 people found
this helpful
I put our flat up for rent and Carta Jonas Cambridge were extremely impressive in coming round to view the property (Steph came within 90 minutes of me ringing them). A very good tenant was found within a few days, and Emilia has been exceptional in ...
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Comment on agent fees
normal (not excessive) for the work done
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“Responsive and professional...”

Nov 22,2018
Minithumbup
By: 'Patrick'
Nov 22,2018
0 people found
this helpful
I have been renting an apartment for the past three years which is let and managed by Carter Jonas - Barnes. I have found Carter Jonas to be very responsive and professional and am satisfied with the service they provide....
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“Rental of 135 Petersham Road...”

Nov 22,2018
Minithumbup
By: 'Clare Kurdi'
Nov 22,2018
0 people found
this helpful
A positive experience! I was abroad and Pauline was so patient as some of the process was delayed on my part due to a very busy few days, but Pauline gently prodded me to ensure the rental was mine! Looking forward to moving in! Thank ...
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Comment on agent fees
As this is my first rental in the U.K. I cannot comment on the fees, apart from to say I am quite happy, and hope that it will be good value for money in terms of support during the rental
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“Rental of 135 Petersham Road...”

Nov 22,2018
Minithumbup
By: 'Clare Kurdi'
Nov 22,2018
0 people found
this helpful
A positive experience! I was abroad and Pauline was so patient as some of the process was delayed on my part due to a very busy few days, but Pauline gently prodded me to ensure the rental was mine! Looking forward to moving in! Thank ...
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Comment on agent fees
As this is my first rental in the U.K. I cannot comment on the fees, apart from to say I am quite happy, and hope that it will be good value for money in terms of support during the rental
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“SERVICE EXCELLENCE!...”

Nov 21,2018
Minithumbup
Staff profile picture
Monika
Staff profile picture
Sarah
By: 'J. Osswald'
Nov 21,2018
0 people found
this helpful
Always professional and ready to assist with a smile. Attention to detail and prompt response to requests. Exceptional service! Fiona Minx has a great team - well done. Thank you to super-stars Monika and Sarah!...
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Comment on agent fees
Reasonable
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“Thank you...”

Nov 12,2018
Minithumbup
By: 'Andrea'
Nov 12,2018
0 people found
this helpful
I am very happy to have such a great team supporting my rental matters. From the beginning, Debbie and Maria have always been so kind and helpful. Thanks a lot....
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Comment on agent fees
Fair enough.
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“Helpful and attentive...”

Nov 08,2018
Minithumbup
By: 'Erin'
Nov 08,2018
0 people found
this helpful
We've been renting our home with Carter Jonas as our estate managers and I can say that they've been very helpful and attentive from day one. Highly recommended....
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“Great service, always professional...”

Nov 07,2018
Minithumbup
By: 'marc'
Nov 07,2018
0 people found
this helpful
I have been fortunate to have the team at Carter Jonas on White Hart Lane, Barnes, as my property managers for 2 years now. They have been very professional, prompt and helpful at all times....
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Comment on agent fees
Good
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“A Great Service...”

Nov 07,2018
Minithumbup
By: 'Gianluca'
Nov 07,2018
0 people found
this helpful
Antonia has been very kind and helpful since day one. Communications ran smoothly over the phone and she has been very helpful in booking viewings and providing us with all the information needed. After having an offer accepted we paid 2 weeks deposit and had no ...
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Comment on agent fees
Tenant fees apply however these are reasonable to the service being offered
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“Very happy...”

Nov 07,2018
Minithumbup
By: 'Martina'
Nov 07,2018
0 people found
this helpful
I am a tenant and I have been in a house managed by Carter Jonas for the last 4 years. I am very happy, they are helpful and dedicated. Friendly and reasonable too. Thank you...
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“Professional and friendly...”

Nov 06,2018
Minithumbup
By: 'Jan'
Nov 06,2018
0 people found
this helpful
Our experince of Carter Jonas in Barnes, and Maria, is that they are professional and friendly. If we need to contact the office we always have had a quick response. We don´t have any bad things or negative things to say, just the opposite. ...
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Comment on agent fees
We might concern them as reasonable.
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“Highly professional...”

Nov 02,2018
Minithumbup
By: 'Therese'
Nov 02,2018
0 people found
this helpful
I have engaged closely with Maria and Aileen throughout my tenancy agreement and cannot fault their support and professionalism. Would highly recommend Carter Jonas in Barnes from a tenant perspective and I imagine landlords receive just as good a service....
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Comment on agent fees
Fees are average for the area I believe.
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“Very helpful and professional...”

Nov 02,2018
Minithumbup
By: 'Katerina'
Nov 02,2018
0 people found
this helpful
We only have the best to say about Carter Jonas. Having rented apartments with previous agencies before, both my husband and I have been extremely satisfied with the professionalism of the staff in Carter Jonas; Maria and Pauline have been extremely helpful to us and ...
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NAEA ARLA RICS TPOS Property Redress Scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
109 4 152 29 7 0 2 2 10 7

Fees

No fees set.

Complaints Procedure

COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to complaints@carterjonas.co.uk
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:23 PM 25/01/2018 by allAgents

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View All 29 Branches


Carter Jonas - Barnes, London, SW13
Barnes
70 White Hart Lane, London SW13 0PZ
(108)
Carter Jonas - Bishopspark London, London, SW6
Bishopspark London
361 Fulham Palace Road, London SW6 6TA
(4)
Carter Jonas - Boroughbridge, YO51
Boroughbridge
15-17 High Street, Boroughbridge YO51 9AW
(0)
show all branches (29)
Carter Jonas - Fulham London, London, SW6
Fulham London
783 Fulham Road, London SW6 5HD
(65)
Carter Jonas - Harrogate, HG1
Harrogate
Regent House, 13-15 Albert Street, Harrogate HG1 1JX
(0)
Carter Jonas - High Green, WR8
High Green
Croome Estate Office , High Green WR8 9JS
(0)
Carter Jonas - Holland Park London, London, W11
Holland Park London
8 Addison Avenue, London W11 4QR
(7)
Carter Jonas - Huddersfield, HD7
Huddersfield
Manor House, Nabbs Lane, Huddersfield HD7 5AU
(0)
Carter Jonas - Kendal, LA9
Kendal
52 Kirkland, Kendal LA9 5AP
(1)
Carter Jonas - Knightsbridge and Chelsea, London, SW3
Knightsbridge and Chelsea
47 Beauchamp Place, London SW3 1NX
(0)
Carter Jonas - Leeds, LS1
Leeds
9 Bond Court, Leeds LS1 2JZ
(0)
Carter Jonas - Leeds, LS1
Leeds
Carlton Tower, 34 St Pauls Street, Leeds LS1 2QB
(0)
Carter Jonas - Marlborough, SN8
Marlborough
93 High Street, Marlborough SN8 1HD
(13)
Carter Jonas - Marylebone, London, W1G
Marylebone
37 New Cavendish Street, London W1G 9TL
(2)
Carter Jonas - Mayfair London, London, W1K
Mayfair London
127 Mount Street, London W1K 3NT
(10)
Carter Jonas - Newbury, RG14
Newbury
51 Northbrook Street, Newbury RG14 1DT
(29)
Carter Jonas - Northampton, NN4
Northampton
12 Waterside Way, Bedford Road, Northampton NN4 7XD
(0)
Carter Jonas - Oxford, OX2
Oxford
Mayfield House, 256 Banbury Road, Oxford OX2 7DE
(3)
Carter Jonas - Peterborough, PE1
Peterborough
43 Priestgate, Peterborough PE1 1AR
(0)
Carter Jonas - Port Penrhyn, LL57
Port Penrhyn
The Estate Office, Port Penrhyn LL57 4HN
(0)
Carter Jonas - Shrewsbury, SY4
Shrewsbury
Black Birches, Shrewsbury SY4 3DH
(2)
Carter Jonas - Shrewsbury, SY4
Shrewsbury
South Pavilion, Sansaw Business Park, Shrewsbury SY4 4AS
(0)
Carter Jonas - Sudbury, CO10
Sudbury
St Marys Court, Little St Marys, Sudbury CO10 9LQ
(0)
Carter Jonas - The Marque Cambridge, Cambridge, CB2
The Marque Cambridge
The Marque, 141 Hills Road, Cambridge CB2 8RJ
(15)
Carter Jonas - Wandsworth London, London, SW17
Wandsworth London
19 Bellevue Road, London SW17 7EG
(19)
Carter Jonas - Wells, BA5
Wells
32 Chamberlain Street, Wells BA5 2DP
(0)
Carter Jonas - Winchester, SO23
Winchester
9-10 Jewry Street, Winchester SO23 8RZ
(1)
Carter Jonas - Wood St Bath, Bath, BA1
Wood St Bath
5-6 Wood Street, Bath BA1 2JQ
(0)
Carter Jonas - York, YO1
York
82 Micklegate, York YO1 6LF
(3)

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