Carter Jonas
4.5/5, 381 reviews
87% recommended
85% sales valuation accuracy
88% sales fee satisfaction
84% lettings valuation accuracy
90% lettings fee satisfaction
Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants. show more Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 85% 88% £434,500 £3,000,000
Lettings 84% 90% £300 £8,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
125 4 179 34 10 0 4 2 14 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings TPOS Property Redress Scheme
Latest Properties

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“Carter Jonas Parsons Green...”

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Feb 20,2020
Minithumbup
Igor
Henry
By: 'Shelina'
Feb 20,2020
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Igor and his team are very professional and helpful, they made the whole process of finding a tenant for us extremely easy, and hassle free....
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“Students avoid!!...”

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Feb 14,2020
Minithumbdown
By: 'G Walker'
Feb 14,2020
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Would give 0 stars if I could, this estate agent exploits students by charging through the roof for absolutely everything, and provides the worst service I've ever experienced, from ignoring messages to refusing to correctly return the deposit to each tenant. There is an exit fee ...
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“Lovely and helpful experience. Very communic......”

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Feb 07,2020
Minithumbup
By: 'Jonathan Scott'
Feb 07,2020
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Lovely and helpful experience. Very communicative and got me settled in in no time. The letting process was very fast and efficient....
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“Hopeless company.... Avoid using them...”

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Feb 06,2020
Minithumbdown
By: 'Clive Winterbourne'
Feb 06,2020
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Hopeless company....contacted twice by phone and email....looking to make an offer on land that they advertise. was informed that it is not on their database and yet has massive sign advertising them, the land and the phone contact number. No reply to the ...
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“Very efficient...”

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Jan 30,2020
Minithumbup
By: 'Olivier Le Bougeant'
Jan 30,2020
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A huge thank you to Sam and Wayland who have been so efficient to manage promptly the sale of my house. I worked several times with Carter Jonas and I have never been disappointed. the service is fair and professional. I would highly recommend....
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“Lovely helpful staff...”

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Jan 09,2020
Minithumbup
By: 'Jane cole'
Jan 09,2020
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Very helpful polite staff ... Easily contactable and lovely to ask any questions and advice. Monica particularly very nice and helpful...
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“Jessica is always prompt with her responses, ......”

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Jan 08,2020
Minithumbup
By: 'Subia Azmat'
Jan 08,2020
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Jessica is always prompt with her responses, very helpful in all situations and she is also very easy to talk to. The transaction for all documentation were smooth and we didnt have any big problems....
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“Very efficient, friendly, and professional. J......”

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Dec 14,2019
Minithumbup
By: 'Kevan Manwaring'
Dec 14,2019
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Very efficient, friendly, and professional. Jackie was a pleasure to work with. Communication was good. Everything went through smoothly. Strongly recommended....
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“Carter Jonas - A go to tenancy agent...”

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Dec 04,2019
Minithumbup
By: 'Venkatachari Ramanujam'
Dec 04,2019
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Carter Jonas provides us an excellent and speedy processing of our tenancy preparation and you won't believe that the complete process of viewing and we moved in was just 3 days. It was to quick one when we were in need. After moving in to they ...
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“They help us out so quickly. Accept us to rev......”

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Nov 28,2019
Minithumbup
Catherine
Sarah
By: 'Greta Cepulyte'
Nov 28,2019
0 people found
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They help us out so quickly. Accept us to review premise same day when it was really urgent after other agent company let us down so badly. Love it how professional, helpful and friendly stuff were to us. Highly recommended!...
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“Thank you Julia...”

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Nov 11,2019
Minithumbup
By: 'alison clare birkett'
Nov 11,2019
0 people found
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I work for a charity and we had been looking for larger premises for over a year. From the beginning Julia identified herself with our needs and spent months searching for possible suitable properties within our budget, not an easy task! Finally we found one ...
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“Our experience with Carter Jonas has been exc......”

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Nov 09,2019
Minithumbup
Fiona
By: 'Deborah Lacey'
Nov 09,2019
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Our experience with Carter Jonas has been excellent. I have nothing but praise for Jessica Chalmers who has dealt with any issues and queries promptly and been a total professional. To the point where she visited my home to help with boiler instructions! Nothing at ...
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“We love working with the CJ team in Newbury t......”

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Nov 04,2019
Minithumbup
Fiona
By: 'Diamond Clean'
Nov 04,2019
0 people found
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We love working with the CJ team in Newbury they are friendly, proactive and efficient making what we do all the more straightforward and hassle-free....
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“We have been renting our property through Car......”

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Nov 04,2019
Minithumbup
Fiona
By: 'Jo Wiggan'
Nov 04,2019
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We have been renting our property through Carter Jonas office in Newbury for 18 months...super professional, super friendly, we cannot fault them!...
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“Jessica was so helpful to us with finding and......”

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Oct 30,2019
Minithumbup
By: 'Megan Fell'
Oct 30,2019
0 people found
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Jessica was so helpful to us with finding and securing our dream cottage :-) she made the whole process enjoyable and was always available to talk when we needed her !...
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“Carten Jonas agents are really professionals,......”

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Oct 29,2019
Minithumbup
Monika
By: 'Vaida Carlos'
Oct 29,2019
0 people found
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Carten Jonas agents are really professionals, very polite, communicative and kind. I was happy to cooperate with them. In general I loved this agency terms....
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“They have a good service and have people with......”

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Oct 29,2019
Minithumbup
Monika
By: 'Hugo carlos'
Oct 29,2019
0 people found
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They have a good service and have people with experience with knowledge knowing what they are doing. And they have a quick process....
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“Carter Jonas have managed the letting of my house.....”

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Oct 28,2019
Minithumbup
By: 'David W'
Oct 28,2019
0 people found
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Carter Jonas have managed the letting of my house continuously since 2012. the service I have received during this time has been of an excellent standard, with any maintenance issues always being dealt with very promptly and comprehensive "property condition" reports being provided regularly....
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“We have been working with Jess at the Newbury......”

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Oct 28,2019
Minithumbup
By: 'Sandra Hayman'
Oct 28,2019
0 people found
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We have been working with Jess at the Newbury Office for some time now and I must say she is amazing to work with. If we have any questions at all she is really quick to respond....
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“The team were very helpful and gave good feed......”

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Oct 25,2019
Minithumbup
Igor
Georgina
By: 'Sarah brocklebank'
Oct 25,2019
0 people found
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The team were very helpful and gave good feedback during the letting process. Also very pleased with the management side of letting, which was one of the main reasons for continuing to us Carter Jonas...
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“Very helpful and timely support. Excellent s......”

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Oct 25,2019
Minithumbup
By: 'margaret brennan'
Oct 25,2019
0 people found
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Very helpful and timely support. Excellent service from gardeners, cleaners etc. Quick solutions to any problems, including 'minor' ones such as helping tenants sort out how to use the TV! Much appreciated....
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“Top banana...”

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Oct 25,2019
Minithumbup
Fiona
By: 'Rachel Martin'
Oct 25,2019
0 people found
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As a tenant with Carter Jonas as the agent, we only have good experiences to report. Every thing we have needed so far has been fulfilled quickly and efficiently. Top mentions must go to Jessica Chalmers and Fiona Minx....
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“Really good company...”

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Oct 25,2019
Minithumbup
By: 'Lisa Phillips'
Oct 25,2019
0 people found
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We've rented through Carter Jonas for the previous year and a half, they've been ever helpful regarding moving enquires and helpful info with our property. They clearly have a very good relationship with their tenants and the landlords as everything is dealt with in a ...
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“Jess and the other members of staff in Carter......”

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Oct 25,2019
Minithumbup
By: 'BGS Maintenance Ltd'
Oct 25,2019
0 people found
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Jess and the other members of staff in Carter Jonas provide a great service and are a delight to work with. Jess is very helpful and proactive and a pleasure to work with....
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“Fantastic people to Work With. From the mome......”

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Oct 25,2019
Minithumbup
Fiona
By: 'Pam Puig'
Oct 25,2019
0 people found
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Fantastic people to Work With. From the moment of instruction Jessica was thoroughly professional and extremely organised. All the viewings were followed through speedily and feedback was received by myself immediately. Highly recommended....
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“Carter Jonas Newbury...”

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Oct 24,2019
Minithumbup
By: 'Karen Emerson'
Oct 24,2019
0 people found
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We use Carter Jonas in Newbury to manage our rental property and have been very happy with their professionalism and courtesy towards us. They always assist with our queries, however small, very important for first time landlords. Keep up the great work !...
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“Great service....”

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Oct 24,2019
Minithumbup
By: 'Sara'
Oct 24,2019
0 people found
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Great service. Very happy with Carter Jonas Newbury office as managing agents for my rental properties at Newbury racecourse. Jessica is always very professional, efficient and courteous. I have been very impressed with all aspects of their services....
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“Great rental experience...”

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Oct 24,2019
Minithumbup
By: 'Marjorie Burrington'
Oct 24,2019
0 people found
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We have rented a property in Theale through Carter Jonas for the last three years. The service has been great. We have dealt with Jessica Chalmers who is always very friendly and efficient. Any issues that we've had have been sorted out very quickly. We ...
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“Carter Jonas act as agents for my house renta......”

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Oct 24,2019
Minithumbup
Fiona
By: 'Rob Atkinson'
Oct 24,2019
0 people found
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Carter Jonas act as agents for my house rental. Excellent service from Fiona Minx and Jessica Chalmers. They are prompt in their actions, give good advice and are always supportive and helpful. Strongly recommended to anyone renting in the area....
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“Excellent service!...”

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Oct 02,2019
Minithumbup
By: 'Jenny'
Oct 02,2019
0 people found
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I am now selling my maisonette in Ham, Richmond after 10 years or so of letting through Carter Jonas. I have had a very good service from them over this time and would not hesitate to recommend them to others. The staff are all extremely friendly ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to complaints@carterjonas.co.uk
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:23 PM 25/01/2018 by allAgents

Awards won by Carter Jonas

Individual Branch Awards

London, SW13

Marlborough, SN8

Newbury, RG14

London, W1K

Cambridge, CB2

London, SW6

London, SW17


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