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Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the ma Read full description...Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.
Carter Jonas

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Properties for Sale
Properties to Rent

“ helpful as always... ”

Apr 13,2018
Minithumbup
Tanya Hall
By: 'Evanses -'
Apr 13,2018
0 people found
this helpful
We've been dealing with Tanya and her team for over 10 years now and have, apart from one very short period of a little less than perfection, found them helpful and effective. Tanya herself has always been responsive and positive - I would recommend her ...
read full review
Comment on agent fees
Fair
Was this helpful? Yes

“ Review... ”

Apr 10,2018
Minithumbup
Monika Vickers
By: 'Elaine'
Apr 10,2018
0 people found
this helpful
This was a very professional service from Carter Jonas and in particular Monika introducing me as a tenant to the landlords. Everything was done promptly, efficiently and politely and all information requested was provided....
read full review
Comment on agent fees
The fees were reasonable.
Was this helpful? Yes

“ The best estate agents I have come across... ”

Apr 06,2018
Minithumbup
Monika Vickers
By: 'Jenny Hall'
Apr 06,2018
0 people found
this helpful
My boyfriend and I have just rented our first flat together through Carter Jonas. They are one of the best estate agents I have ever come across. They are friendly and helpful, they always respond quickly and the whole process of renting (references, contracts etc) ...
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Comment on agent fees
We were fine with the agent fees. Although they are expensive, the agents were upfront about the costs from our first viewing. There were no surprise hidden costs along the way which we were grateful for.
Was this helpful? Yes

“ Great service... ”

Mar 26,2018
Minithumbup
Monika Vickers
Fiona Minx
By: 'Filipe'
Mar 26,2018
0 people found
this helpful
5 starts service from Carter Jonas. Everything was handled smoothly and perfectly. Also, everyone is super pleasant to deal with, which is a big plus!...
read full review
Comment on agent fees
I believe it is the normal fees, but don't really have a reference point, as it was 1st time we rented house through Agency, but seemed quite fair
Was this helpful? Yes

“ Does more than it says on the tin... ”

Mar 25,2018
Minithumbup
Sophie Salvidge
Rebecca Walker
By: 'Chris'
Mar 25,2018
0 people found
this helpful
Carter Jonas have been managing a property for me for around 10 years. They are excellent at marketing the property, vetting tenants, and maximising the monthly rental income from the property. Special praise for Rebecca Walker who recently managed a situation where a tenant who'd ...
read full review
Was this helpful? Yes

“ Our Letting Experience... ”

Mar 21,2018
Minithumbup
Rebecca Walker
By: 'Caroline Woodcock'
Mar 21,2018
0 people found
this helpful
We used this letting agent for the first time as we wanted to rent a house in Wiltshire. From the initial call through to completion we experienced a superb service. Rebecca was accommodating and flexible to our needs, she ensured the whole process was as ...
read full review
Comment on agent fees
The fees charged compared well with other agents.
Was this helpful? Yes
Mar 15,2018
Minithumbup
George Vernon
By: 'Eric S-K'
Mar 15,2018
0 people found
this helpful
In our search for a rental in Mayfair George has been an absolute star: patient, resourceful and well plugged into the neighbourhood and the community. He helped us twice inside a year and twice he showed us a range of attractive properties in the price ...
read full review
Comment on agent fees
Fees are industry standard
Was this helpful? Yes
Mar 15,2018
Minithumbup
James Robinson
By: 'TenantX'
Mar 15,2018
0 people found
this helpful
James was easy to deal with, communicated well and very efficient. He helped in resolving some minor issues and I moved in on time....
read full review
Was this helpful? Yes
Mar 10,2018
Minithumbup
Kathryn Skelding
By: 'Mariann'
Mar 10,2018
0 people found
this helpful
Kathryn was very professional , friendly and helpful throughout the whole process. She was particularly helpful during the renewal of our lease and whilst dealing with the landlord....
read full review
Comment on agent fees
Justified
Was this helpful? Yes
Mar 08,2018
Minithumbup
Igor Simonov
By: 'VG'
Mar 08,2018
0 people found
this helpful
I recently rented a 1 bed flat in Fulham. Igor was helpful right from the start - he worked with me patiently when I asked for multiple viewings and guided me well through the process of securing the property. Overall, I had a good experience working ...
read full review
Was this helpful? Yes
Mar 06,2018
Minithumbup
Georgina Hunt
By: 'Julie and Davy'
Mar 06,2018
0 people found
this helpful
Fantastic service! Georgina is nice, efficient and helped us in all the process so our move to the UK went very smoothly. We're delighted that we've dealt with her and her agency. Merci infiniement!!!...
read full review
Was this helpful? Yes
Feb 28,2018
Minithumbup
Sharon Hunter
By: 'Steve & Sioux'
Feb 28,2018
0 people found
this helpful
We rented with CJ for over three years, having secured the rental while living in Germany, and subsequently moving and working back in the UK, we have found the rental team in Bath to be one of the best agents we have rented through, professional ...
read full review
Comment on agent fees
Standard
Was this helpful? Yes
Feb 27,2018
Minithumbup
Elizabeth Osborne
By: 'Kim L'
Feb 27,2018
0 people found
this helpful
Elizabeth Osborne at CJ is a fantastic property manager. She was very professional and prompt at responding, even out of hours and when she was on holiday. She went above what I would have expected from a managing agent. She understood our needs as a ...
read full review
Was this helpful? Yes
Feb 21,2018
Minithumbup
Sharon Hunter
By: 'Manuel Alves'
Feb 21,2018
0 people found
this helpful
For three years we rent our property with CJ in Bath. Jon is our main point of contact and up to date he has been an excellent and responsive help. CJ as such has met all our needs in property as we are an executive ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 21,2018
Minithumbup
By: 'Magda Christodoulides'
Feb 21,2018
0 people found
this helpful
I rented an apartment from Carter Jonas for my daughter who is a student at Bath University. I am very pleased with the services of the Agency and especially with Sera Beaumont who acted immediately to our requests taking a personal interest in her clients. ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 21,2018
Minithumbup
By: 'Ham'
Feb 21,2018
0 people found
this helpful
I am very pleased with contact I have with Kathryn. She keeps me up to date with all aspects of letting the property....
read full review
Was this helpful? Yes
Feb 20,2018
Minithumbup
debbie
Pauline Tierney
By: 'Nicki'
Feb 20,2018
0 people found
this helpful
I cannot recommend the services of Carter Jonas' s Lettings team highly enough. We rented our Richmond flat through them for over 20 years and their attention to detail and organisation was always excellent. All of the staff were very professional and easy to deal with. ...
read full review
Comment on agent fees
Fine
Was this helpful? Yes
Feb 20,2018
Minithumbup
Georgina Hunt
David Ornsby
By: 'graham marks'
Feb 20,2018
1 people found
this helpful
excellent service provided to me as a landlord following previous long term tenants vacating. most helpful assistance from Georgina and David , and super quick relet achieved without any void between lettings. I have been using CJ for some time now and will continue to do ...
read full review
Comment on agent fees
very fair fees
Was this helpful? Yes
Feb 15,2018
Minithumbup
By: 'Sami Eid - Homie Ltd'
Feb 15,2018
0 people found
this helpful
Homie has happily worked with Carter Jonas on countless occasions. Every experience has been a positive one. We have placed numerous applicants in beautiful flats together. It is always a pleasure to work with Andrew, Neil and the gang at Crater Jonas Marylebone....
read full review
Was this helpful? Yes
Feb 06,2018
Minithumbup
Deborah Young
Charlotte Godley
By: 'Richmond tenant'
Feb 06,2018
0 people found
this helpful
Ever since I started doing business with them, they have been nothing but honest, transparent, and fair. I rented a place with them, and they always did their best to ensure a smooth transition and good understanding of the documentation....
read full review
Comment on agent fees
I think the fees are fair, it's approximately what's on the market.
Was this helpful? Yes
Feb 06,2018
Minithumbup
By: 'Gill'
Feb 06,2018
0 people found
this helpful
Through from meeting Fiona over a year ago when we first thought of letting our house to recently meeting and corresponding with Monika, Catherine and Sarah we have had nothing but straight forward guidance and assistance. A super team for which we have been very ...
read full review
Comment on agent fees
Fair.
Was this helpful? Yes
Feb 06,2018
Minithumbup
Kim Bays
By: 'Susanne P'
Feb 06,2018
0 people found
this helpful
As a first time tenant the whole process was new and a little scary for me. I was so relieved I chose Carter Jonas, Mayfair branch and met the manager there, Kim Bays, who runs an excellant team, so well informed and willing to help. ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 05,2018
Minithumbup
Kim Bays
George Vernon
By: 'Lilly K'
Feb 05,2018
0 people found
this helpful
I have been in contact with the Carter Jonas team for a number of years, working with Kim Bays, George Vernon, Charlie Gibson and James Gubbins. All mentioned went the extra mile to ensure all my needs were thoroughly met, to a very high standard. ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 05,2018
Minithumbdown
By: 'ThomasDrury'
Feb 05,2018
0 people found
this helpful
I have rented through Carter Jonas for more than two years with their Barnes office acting as managing agents. I have found them to be both efficient and also fair in every aspect of my interaction with them as Landlord. They have address concerns I ...
read full review
Comment on agent fees
Fees were reasonable compared to the other agencies I have used in the past.
Was this helpful? Yes
Feb 04,2018
Minithumbup
Deborah Young
maria
By: 'E. C.'
Feb 04,2018
0 people found
this helpful
I have been with Carter Jonas for eleven years and I have always been impressed with its friendly and reliable staff. Thank you for the good work!...
read full review
Was this helpful? Yes
Feb 01,2018
Minithumbup
Kim Bays
George Vernon
By: 'Barbara C'
Feb 01,2018
1 people found
this helpful
I have been working with the Mayfair Lettings since 2011. They are extremely helpful ,efficient, reliable and professional. They constantly keep me up to date on the progress with the rentals and the ever changing legislation. I am very happy to be working with Kim Bays ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 01,2018
Minithumbup
Kim Bays
George Vernon
By: 'Natalie'
Feb 01,2018
2 people found
this helpful
A lovely team who go above and beyond to help you find a home- I would definitely recommend you contact them :-)...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 01,2018
Minithumbup
Kim Bays
By: 'Sarah'
Feb 01,2018
1 people found
this helpful
I have been working with George Vernon and Kim Bays since a long time and can only recommend the Carter Jonas team on Mount Street. They are very professional, listen to your needs and have found three perfect flats for me in the last few ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 01,2018
Minithumbup
Kim Bays
By: 'IFGB'
Feb 01,2018
1 people found
this helpful
I have worked with Carter Jonas Mayfair letting department for many years. I can not speak highly enough of the wonderful personal service they give. Especially the professionalism of Kim Bays. I would not hesitate to recommend Carter Jonas Mayfair....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 01,2018
Minithumbup
George Vernon
By: 'Alex'
Feb 01,2018
1 people found
this helpful
I have worked with the lettings team for many years. They are very professional and more importantly tailor to your individual requirements. George Vernon has great enthusiasm and provides excellent service....
read full review
Comment on agent fees
Good
Was this helpful? Yes

NAEA ARLA RICS TPOS Property Redress Scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
84 4 108 27 4 0 2 1 7 7

Agent Fees

No fees set.
Last updated at 1:23 PM 25/01/2018 by allAgents

Complaints Procedure

COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to complaints@carterjonas.co.uk
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:23 PM 25/01/2018 by allAgents

Firm Widgets

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Barnes
70 White Hart Lane, London SW13 0PZ
(73)
Basingstoke
26 London Street, Basingstoke RG21 7PG
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Bishopspark London
361 Fulham Palace Road, London SW6 6TA
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show all branches (30)
Boroughbridge
15-17 High Street, Boroughbridge YO51 9AW
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Fulham London
783 Fulham Road, London SW6 5HD
(51)
Harrogate
Regent House, 13-15 Albert Street, Harrogate HG1 1JX
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Holland Park London
8 Addison Avenue, London W11 4QR
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Huddersfield
Manor House, Nabbs Lane, Huddersfield HD7 5AU
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Kendal
52 Kirkland, Kendal LA9 5AP
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Knightsbridge and Chelsea
47 Beauchamp Place, London SW3 1NX
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Leeds
9 Bond Court, Leeds LS1 2JZ
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Leeds
Carlton Tower, 34 St Pauls Street, Leeds LS1 2QB
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Marlborough
93 High Street, Marlborough SN8 1HD
(6)
Marylebone
37 New Cavendish Street, London W1G 9TL
(2)
Mayfair London
127 Mount Street, London W1K 3NT
(10)
Newbury
51 Northbrook Street, Newbury RG14 1DT
(17)
Northampton
12 Waterside Way, Bedford Road, Northampton NN4 7XD
(0)
Office 16
The Estate Office, Port Penrhyn LL57 4HN
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Office 17
Black Birches, Shrewsbury SY4 3DH
(1)
Office 18
Croome Estate Office , High Green WR8 9JS
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Oxford
Mayfield House, 256 Banbury Road, Oxford OX2 7DE
(2)
Peterborough
43 Priestgate, Peterborough PE1 1AR
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Shrewsbury
South Pavilion, Sansaw Business Park, Shrewsbury SY4 4AS
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Sudbury
St Marys Court, Little St Marys, Sudbury CO10 9LQ
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The Marque Cambridge
The Marque, 141 Hills Road, Cambridge CB2 8RJ
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19 Bellevue Road, London SW17 7EG
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Wells
32 Chamberlain Street, Wells BA5 2DP
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Winchester
9-10 Jewry Street, Winchester SO23 8RZ
(1)
Wood St Bath
5-6 Wood Street, Bath BA1 2JQ
(0)
York
82 Micklegate, York YO1 6LF
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