Carter Jonas
4.4/5, 396 reviews
87% recommended
88% sales valuation accuracy
90% sales fee satisfaction
84% lettings valuation accuracy
90% lettings fee satisfaction
Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants. show more Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 88% 90% £434,500 £3,000,000
Lettings 84% 90% £300 £8,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
126 5 185 35 13 0 6 2 14 10
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings TPOS Property Redress Scheme
Latest Properties

No Properties

“They were very responsive and pragmatic throu......”

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Aug 12,2020
Minithumbup
By: 'Alasdair Redmond'
Aug 12,2020
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They were very responsive and pragmatic through a complex purchase of a listed building. Excellent communication. Thanks especially to Tommy....
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“Unprofessional company. They refused to con......”

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Aug 06,2020
Minithumbdown
By: 'Peymans Ltd'
Aug 06,2020
0 people found
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Unprofessional company. They refused to conduct valuations for us. Firstly, they said our staff has fallen sick. After two weeks I asked them again, they said please find someone else as we cant help you with the valuations. We never got a proper answer to ...
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“We saw our new house just before the pandemic......”

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Jul 31,2020
Minithumbup
By: 'steven draper'
Jul 31,2020
0 people found
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We saw our new house just before the pandemic and lockdown, so it was a particularly difficult time for all. To make things even more difficult, the sellers were not the previous owners who lived there (it was a part exchange), and were not that ...
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“Good agent...”

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Jul 30,2020
Minithumbup
Zoltan
By: 'Asma Belayouni'
Jul 30,2020
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The agent Zoltan Dudas from Carter Jonas helped us to find the right property to rent in fulham. His help is appreciated as we are new to London and to the area. Glad to be advised by him....
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“Perfect handling by Oscar & the team at the L......”

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Jul 24,2020
Minithumbup
By: 'E Clark'
Jul 24,2020
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Perfect handling by Oscar & the team at the Long Melford office. Purchaser secured very quickly but due to Covid-19 this fell at ‘lockdown’. This didn’t deter Oscar, house was re sold the same day it went back to the market. Slight delay due to ...
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“Carter Jonas provided good service throughout......”

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Jul 13,2020
Minithumbup
By: 'Martin Russ'
Jul 13,2020
0 people found
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Carter Jonas provided good service throughout the sales process. The whole team are professional, knowledgeable and friendly at all times. They always listened to ensure we had the right kind of prospective viewer. We wouldn't hesitate to recommend them to anyone looking to sell their ...
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“The team at Carter Jonas in Winchester were e......”

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Jul 10,2020
Minithumbup
By: 'David Abraham'
Jul 10,2020
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The team at Carter Jonas in Winchester were excellent in their professional approach, identifying suitable properties and providing great guidance. In particular Tessa and Zaza were proactive and extremely helpful ensuring details were sorted and contracts exchanged in a short timescale. Highly recommended....
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“Great experience with Carter Jonas, no issues......”

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Jun 24,2020
Minithumbup
By: 'Hester Thompson'
Jun 24,2020
0 people found
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Great experience with Carter Jonas, no issues. Even gave me tips on how to speed up referencing process. Great communication throughout!...
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“Looking to buy a property, of not an insignif......”

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Jun 16,2020
Minithumbdown
Rupert
By: 'Andrew Keil'
Jun 16,2020
0 people found
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Looking to buy a property, of not an insignificant amount of money, and Carter Jonas Newbury have been the least helpful of all agents we've spoken to during lockdown easing. Unlike other agents, they won't let you view any property until you've sold yours, they're ...
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“Swift and straightforward service....”

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Apr 27,2020
Minithumbup
By: 'Ian Corrick'
Apr 27,2020
0 people found
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Agents were very good throughtout the process. I was able to book a viewing quickly and at a convenient time. Information about the property was accurate. Tenancy application/completion at the office was simple and clear....
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“Having worked with Carter Jonas for seven yea......”

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Mar 31,2020
Minithumbup
By: 'N James [do not publish this]'
Mar 31,2020
0 people found
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Having worked with Carter Jonas for seven years, I was confident that they would find a tenant for me but then we found ourselves amidst the pandemic. Needless to say, it was difficult; but Livia Neal persisted and then pulled it off just as the ...
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“Selling my mums house was never going to be a......”

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Mar 30,2020
Minithumbup
By: 'Monica Alderman'
Mar 30,2020
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Selling my mums house was never going to be an easy task, frought with worries, end of an era, and needing sensitive attention to ensure mum felt in safe hands. Wayland, took complete control and provided a very professional and sensitive personal service all the ...
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“JESSICA is extremely helpful...”

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Mar 26,2020
Minithumbup
By: 'Rebecca wing'
Mar 26,2020
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Jessica at Cater Jonas was extremely helpful when it came to renting our property. When you need to ask any questions or have any problems she is always very attentive. I cant recommended Jessica enough....
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“Made the whole process efficiently smooth, a......”

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Mar 09,2020
Minithumbup
By: 'Andrew Hay'
Mar 09,2020
0 people found
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Made the whole process efficiently smooth, and staff were thorough and professional. Would have no hesitation in using their expertise in the future....
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“No I will not take responsibility for what my agents ......”

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Mar 02,2020
Minithumbdown
By: 'Nora'
Mar 02,2020
0 people found
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No I will not take responsibility for what my agents said We've been asking about procedures for early termination since we viewed our property and verbally informed by multiple agents that we would just be able to leave, providing we give three weeks' notice. When ...
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“Carter Jonas Parsons Green...”

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Feb 20,2020
Minithumbup
Igor
Henry
By: 'Shelina'
Feb 20,2020
0 people found
this helpful
Igor and his team are very professional and helpful, they made the whole process of finding a tenant for us extremely easy, and hassle free....
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“Students avoid!!...”

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Feb 14,2020
Minithumbdown
By: 'G Walker'
Feb 14,2020
0 people found
this helpful
Would give 0 stars if I could, this estate agent exploits students by charging through the roof for absolutely everything, and provides the worst service I've ever experienced, from ignoring messages to refusing to correctly return the deposit to each tenant. There is an exit fee ...
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“Lovely and helpful experience. Very communic......”

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Feb 07,2020
Minithumbup
By: 'Jonathan Scott'
Feb 07,2020
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Lovely and helpful experience. Very communicative and got me settled in in no time. The letting process was very fast and efficient....
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“Hopeless company.... Avoid using them...”

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Feb 06,2020
Minithumbdown
By: 'Clive Winterbourne'
Feb 06,2020
0 people found
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Hopeless company....contacted twice by phone and email....looking to make an offer on land that they advertise. was informed that it is not on their database and yet has massive sign advertising them, the land and the phone contact number. No reply to the ...
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“Very efficient...”

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Jan 30,2020
Minithumbup
By: 'Olivier Le Bougeant'
Jan 30,2020
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A huge thank you to Sam and Wayland who have been so efficient to manage promptly the sale of my house. I worked several times with Carter Jonas and I have never been disappointed. the service is fair and professional. I would highly recommend....
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“Lovely helpful staff...”

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Jan 09,2020
Minithumbup
By: 'Jane cole'
Jan 09,2020
0 people found
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Very helpful polite staff ... Easily contactable and lovely to ask any questions and advice. Monica particularly very nice and helpful...
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“Jessica is always prompt with her responses, ......”

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Jan 08,2020
Minithumbup
By: 'Subia Azmat'
Jan 08,2020
0 people found
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Jessica is always prompt with her responses, very helpful in all situations and she is also very easy to talk to. The transaction for all documentation were smooth and we didnt have any big problems....
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“Very efficient, friendly, and professional. J......”

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Dec 14,2019
Minithumbup
By: 'Kevan Manwaring'
Dec 14,2019
0 people found
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Very efficient, friendly, and professional. Jackie was a pleasure to work with. Communication was good. Everything went through smoothly. Strongly recommended....
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“Carter Jonas - A go to tenancy agent...”

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Dec 04,2019
Minithumbup
By: 'Venkatachari Ramanujam'
Dec 04,2019
0 people found
this helpful
Carter Jonas provides us an excellent and speedy processing of our tenancy preparation and you won't believe that the complete process of viewing and we moved in was just 3 days. It was to quick one when we were in need. After moving in to they ...
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“They help us out so quickly. Accept us to rev......”

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Nov 28,2019
Minithumbup
Catherine
Sarah
By: 'Greta Cepulyte'
Nov 28,2019
0 people found
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They help us out so quickly. Accept us to review premise same day when it was really urgent after other agent company let us down so badly. Love it how professional, helpful and friendly stuff were to us. Highly recommended!...
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“Thank you Julia...”

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Nov 11,2019
Minithumbup
By: 'alison clare birkett'
Nov 11,2019
0 people found
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I work for a charity and we had been looking for larger premises for over a year. From the beginning Julia identified herself with our needs and spent months searching for possible suitable properties within our budget, not an easy task! Finally we found one ...
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“Our experience with Carter Jonas has been exc......”

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Nov 09,2019
Minithumbup
Fiona
By: 'Deborah Lacey'
Nov 09,2019
0 people found
this helpful
Our experience with Carter Jonas has been excellent. I have nothing but praise for Jessica Chalmers who has dealt with any issues and queries promptly and been a total professional. To the point where she visited my home to help with boiler instructions! Nothing at ...
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“We love working with the CJ team in Newbury t......”

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Nov 04,2019
Minithumbup
Fiona
By: 'Diamond Clean'
Nov 04,2019
0 people found
this helpful
We love working with the CJ team in Newbury they are friendly, proactive and efficient making what we do all the more straightforward and hassle-free....
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“We have been renting our property through Car......”

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Nov 04,2019
Minithumbup
Fiona
By: 'Jo Wiggan'
Nov 04,2019
0 people found
this helpful
We have been renting our property through Carter Jonas office in Newbury for 18 months...super professional, super friendly, we cannot fault them!...
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“Jessica was so helpful to us with finding and......”

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Oct 30,2019
Minithumbup
By: 'Megan Fell'
Oct 30,2019
0 people found
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Jessica was so helpful to us with finding and securing our dream cottage :-) she made the whole process enjoyable and was always available to talk when we needed her !...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to complaints@carterjonas.co.uk
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:23 PM 25/01/2018 by allAgents

Awards won by Carter Jonas

Individual Branch Awards

London, SW13

Marlborough, SN8

Newbury, RG14

London, W1K

Cambridge, CB2

London, SW6

London, SW17


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