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    Janine Clegg
Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the ma Read full description...Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.
Properties for sale
Properties for rent
Apr 06,2017
Minithumbdown
By:
Apr 06,2017
0 people found
this helpful
Found Lettings department not trustworthy. We rented for over 8 years from the Agents and did not expect unpleasant surprises, however were lied to prior to check out which resulted in avoidable financial loss....
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Comment on agent fees
Fees are above average and expect unpleasant surprises on check out
Was this helpful? Yes
Mar 29,2017
Minithumbup
Georgina Hunt
By:
Mar 29,2017
0 people found
this helpful
Georgina worked tirelessly to find a property for us, sadly it was not to be but the main thing was she listened, only showed relevant properties and turned up on time....
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Comment on agent fees
n/a
Was this helpful? Yes
Mar 21,2017
Minithumbup
Igor Simonov
By:
Mar 21,2017
1 people found
this helpful
Igor dealt with our tenancy find both quickly and efficiently. His follow up on all matters has also been both quick, efficient and enthusiastically. I would definitely recommend Igor and Carter Jonas who I have now dealt with over three separate tenancy lets and standards have remained high and consistent across the board. Well done, thank you and keep up the good work....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Mar 10,2017
Minithumbup
Georgina Hunt
By:
Mar 10,2017
1 people found
this helpful
Georgina continues to provide us with a very good service. Her communication skills, flexibility and support regarding the lettings advertising and vetting processes are invaluable....
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Comment on agent fees
Good value
Was this helpful? Yes
Mar 10,2017
Minithumbup
Georgina Hunt
By:
Mar 10,2017
0 people found
this helpful
On top of rapidly understanding our search criteria, Georgina has been very active and efficient in proposing us properties. She was also conveniently flexible and made good efforts to facilitate our research. We'll definitely contact her again for our next move....
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Was this helpful? Yes
Mar 10,2017
Minithumbup
Nia Williams
By:
Mar 10,2017
0 people found
this helpful
Thanks Nia and thanks also for your help and support during the process. I have dealt with many agents in London over the years and you definitely made the experience a pleasant one with your polite manner, friendliness and efficiency. I would definitely use Carter Jonas again and recommend them to others....
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Comment on agent fees
Fair
Was this helpful? Yes
Mar 08,2017
Minithumbdown
By:
Mar 08,2017
1 people found
this helpful
Rented an apartment with Carter Jonas. It is impossible to get internet connection at the property. We've been living there for 2 months now. 149 Histon Road. Totally impossible to get internet and Carter Jonas is not doing anything to help matters progress. They did not inform us when we visited the apartment and we know for a fact that they new it was impossible to get internet at 149 histon road, greengate courts....
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By:
Jan 01, 1970
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Feb 23,2017
Minithumbdown
By:
Feb 23,2017
0 people found
this helpful
Recently rented a property with Carter Jonas in Winchester and really disappointed in the aftercare,as very rarely respond to issues with rental property had to wait 3 months for one repair.Only interested when initially starting the contract....
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Comment on agent fees
Bad
Was this helpful? Yes
Feb 22,2017
Minithumbup
Rupert Reeves
By:
Feb 22,2017
0 people found
this helpful
We found Carter Jonas to be the perfect choice for the sale of our property and Rupert Reeves proved to be the perfect Estate Agent. Professional. efficient, friendly, proactive and excellent communication between lawyers , buyers and ourselves. Absolute 10/10!...
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Comment on agent fees
good
Was this helpful? Yes
Feb 18,2017
Minithumbup
Georgina Hunt
Igor Simonov
By:
Feb 18,2017
1 people found
this helpful
Gorgina was courteous and efficient in the way that she handled me as landlord and also prospective tenants.I was impressed...
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Comment on agent fees
carter jonas fees were competitive
Was this helpful? Yes
Feb 17,2017
Minithumbup
Georgina Hunt
By:
Feb 17,2017
0 people found
this helpful
Delighted with the superb service from Georgina. As a professional myself who strives for high standards Georgina provides exactly that. I cannot recommend Georgina highly enough and would encourage any prospective customers to use the company and especially Georgina. A very happy client ! Dr Michael S Burdon....
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Feb 13,2017
Minithumbup
David Ornsby
Georgina Hunt
By:
Feb 13,2017
1 people found
this helpful
A thoroughly attentive, efficient and professional team. Thank you David & Georgina, for all your hard work, you did a great job....
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Was this helpful? Yes
Feb 07,2017
Minithumbup
Georgina Hunt
By:
Feb 07,2017
0 people found
this helpful
Georgina is very professional. She was very helpful in securing a house for my family and it was nice dealing with a friendly person....
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Was this helpful? Yes
Feb 01,2017
Minithumbup
Georgina Hunt
By:
Feb 01,2017
1 people found
this helpful
Great job Georgina, very professional throughout the entire process. You helped us find the perfect rental property for our new family without any fuss!...
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Was this helpful? Yes
Jan 31,2017
Minithumbup
Georgina Hunt
By:
Jan 31,2017
1 people found
this helpful
Georgina was extremely helpful and accommodating and was always especially quick at responding to our queries either by telephone or email. We never had to wait more than a couple of hours for a response, which is far better than previous agents we have worked with. She also went out of her way to help with certain aspects of making the move easier for us for which we're very grateful. A pleasure to work with....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 31,2017
Minithumbup
Georgina Hunt
By:
Jan 31,2017
0 people found
this helpful
Georgina was very helpful in our search for rented accommodation. She had a good idea of the kind of thing we wanted, and found us a place quickly....
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Comment on agent fees
Does anyone like paying fees?
Was this helpful? Yes
Jan 31,2017
Minithumbup
By:
Jan 31,2017
0 people found
this helpful
Before letting my flat I took advice on choice of builder for renovations plus details of associated services. My flat was let quickly and efficiently. Everything was handled professionally....
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Was this helpful? Yes
Jan 20,2017
Minithumbup
Sophie Salvidge
By:
Jan 20,2017
0 people found
this helpful
Carter Jonas were excellent in every respect regarding our recent tenancy. Always courteous, professional, prompt & efficient. I would recommend them highly for tenant or landlord....
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Comment on agent fees
Fees are high, but in line with all other providers that I am aware of.
Was this helpful? Yes
Jan 18,2017
Minithumbup
By:
Jan 18,2017
1 people found
this helpful
My father sadly died last year and Carter Jonas have just handled the sale of his house. They were exemplary in the way they dealt with me and my sisters at a difficult time, and supremely professional in the way they sold the house. Their was no pressure on us at any stage, everyone in the office seemed to be equally able to help, and nothing was too much trouble. I'm sure it was down to them that the house sold for considerably more than they had estimated. Again, exemplary client management. ...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 17,2017
Minithumbup
Miss Watts
By:
Jan 17,2017
0 people found
this helpful
Excellent service throughout the exit of old tenant and appointment of new tenants. Special thanks to Kirstie Watts who has kept me, as landlady, communicated throughout the process. Thanks and well done to all the Carter Jonas Residential lettings Team....
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Comment on agent fees
Good value for excellent service received
Was this helpful? Yes
Jan 13,2017
Minithumbup
By:
Jan 13,2017
0 people found
this helpful
Just bought my house through Carter Jonas and they couldn't have been better. Proper agents showed me round (as opposed to the 'old ladies with keys' that some agents use, who say "Don't ask me anything"!), and they were always helpful, friendly and informative. To cap it all off they presented me with my keys attached to a bottle of champagne! A really lovely gesture, considering they were acting for the vendor rather than me. Wish I'd used them to sell my house - I'll know for next t...
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 11,2017
Minithumbup
Hilary Streeter
Kirstie Watts
By:
Jan 11,2017
1 people found
this helpful
Carter Jonas have managed a residential property in Cambridge on behalf of my sister and I for sixteen years. We have always found the team to be most attentive and very efficient in every respect. This includes Stephanie Waddelow who is not listed...
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Comment on agent fees
In view of the service provided we consider the fees to be good value
Was this helpful? Yes
Dec 14,2016
Minithumbup
Fiona Minx
Monika Vickers
By:
Dec 14,2016
0 people found
this helpful
Having dealt with this company now for about a year I always find the service to be very helpful and friendly and very accurate and would highly recommend using Carter Jonas...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 14,2016
Minithumbup
By:
Dec 14,2016
1 people found
this helpful
I am a home search corporate relocation specialist I have been dealing with this office of Carter Jonas now for several years, I find them efficient and easy to deal with and they always have property's to suit my corporate clients in this area, they also now have a corporate department which make my life easier...
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Comment on agent fees
not sure
Was this helpful? Yes
Dec 14,2016
Minithumbup
Antonia Dunn
By:
Dec 14,2016
1 people found
this helpful
Antonia has always helped me with my corporate clients and is always VERY professional with amazing knowledge of the areas that office covers. She never overpromises and under delivers. The properties are always realistically valued and I always get honest answers what the landlord is willing to do about the property condition. I use Carter Jonas for my clients with a small budget and for my very high budgets too....
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Comment on agent fees
Fair fees in comparison to some other agents on the market!
Was this helpful? Yes
Dec 10,2016
Minithumbup
By:
Dec 10,2016
1 people found
this helpful
Fiona and Antonia were very professional, helpful and found me good tenants. I have used them for a number of years and will continue to do so....
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Was this helpful? Yes
Dec 09,2016
Minithumbup
Robyn Edwards
Anton Frost
By:
Dec 09,2016
1 people found
this helpful
The team at Cambridge have been excellent over the last three years. Everything has gone very smoothly and there have been no rental voids. I cannot see myself handing my flat to any other agents. Phil H...
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Comment on agent fees
Good value
Was this helpful? Yes
Dec 09,2016
Minithumbup
Fiona Bourke
By:
Dec 09,2016
1 people found
this helpful
Fiona was a pleasure to work with once again in finding a new tenant for our property - nothing was too much trouble for her, and we are really pleased with our new tenants....
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Was this helpful? Yes
Dec 07,2016
Minithumbup
Elizabeth Osborne
By:
Dec 07,2016
1 people found
this helpful
`Liz Osborne has looked after the management of our properties for over 4 years. At our first meeting, I was impressed with her obvious knowledge of what was required by residential tenants and what improvements we would need to carry out. She is always very efficient and quick to deal with problems and is totally reliable. Ten out of Ten !...
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Comment on agent fees
Par for the course.
Was this helpful? Yes
Dec 07,2016
Minithumbup
Fiona Minx
Monika Vickers
By:
Dec 07,2016
0 people found
this helpful
I received professional advice, regular updates on the progress of my flat tental and good responsiveness to my various questions....
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Was this helpful? Yes
Dec 06,2016
Minithumbup
Georgina Hunt
By:
Dec 06,2016
0 people found
this helpful
Georgina has been a delight to deal with over the letting of my flat in Fulham. Always professional, nothing is too much trouble. Would highly recommend her and the team to anyone looking to let or rent in the area....
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Was this helpful? Yes
Dec 02,2016
Minithumbup
Fiona Bourke
By:
Dec 02,2016
1 people found
this helpful
We have been dealing with Fiona and her team for the past couple few years and they have been absolutely brilliant at finding new tenants as well as dealing with any issues arising during the tenancies. I would highly recommend them to anyone in the area looking for good rental agents....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Nov 30,2016
Minithumbup
Antonia Dunn
Janine Clegg
By:
Nov 30,2016
1 people found
this helpful
Big thanks to Antonia and Janine in the Wandsworth office of Carter Jonas for arranging my move in to my new flat. They made the process smooth and were very quick to respond to queries. happy to recommend this agency to other renters...
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Comment on agent fees
Carter Jonas fees are mid range in comparison with other agencies
Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
3 people found
this helpful
Giorgina was very helpful, professional and friendly. I am glad to make this deal and we definitely had good experience with her....
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Was this helpful? Yes
Nov 30,2016
Minithumbup
Antonia Dunn
By:
Nov 30,2016
1 people found
this helpful
Antonia is always extremely professional, but it is her human insight into the matter of lettings which often wins the day for me. She is wise, discreet and always utterly supportive and helpful. We have used Carter Jonas for many years and find them to be the best local letting agents....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Nov 30,2016
Minithumbup
Fiona Bourke
By:
Nov 30,2016
1 people found
this helpful
I would recommend Carter Jonas and specifically Fiona Bourke very highly. Fiona won my business by proactively approaching me and then being the first agent to identify appropriate tenants. She has great marketing skills and is a persuasive saleswoman which means she was also the agent to identify our second tenants once the initial tenancy came to an end. Throughout this time she has provided a very professional service and towards the end of the first tenancy was very supportive in advising...
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Comment on agent fees
In line with other agencies.
Was this helpful? Yes
Nov 23,2016
Minithumbup
Fiona Minx
Monika Vickers
By:
Nov 23,2016
0 people found
this helpful
We have a number of rental units and are familiar with the industry so we're not so easy to please! We wanted to place an existing rental apartment property approaching end of Term with an existing local competitor agent; to quickly and smoothly into the market and reduce potential loss of earnings and any gap between each Tenancy. Under the careful and close control of Fiona Minx, her team as Carter Jonas Newbury got the brief, acted very quickly and offered us a simple and smooth transitional ...
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Comment on agent fees
Actually we have currently three agents we deal with and although overall CJ fees are not low, the deal we agreed has reduced some of the 'extras' that other agencies add to Landlords. I like it simple, clean and the way CJ operate (unlike say Andrews Online) the agent ONLY gets p[aid when we get paid- no up front draw down of rental % fees. I like that.
Was this helpful? Yes
Nov 16,2016
Minithumbup
Jackson Leisa
By:
Nov 16,2016
0 people found
this helpful
Absolutely brilliant service and lovely people is a shame I have too move with another agency I love the staff at Carter Jones defenitly I recommend them 10out of 10 score...
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Was this helpful? Yes
Nov 15,2016
Minithumbup
Robyn Edwards
Pauline Mckinven
By:
Nov 15,2016
1 people found
this helpful
Robyn was a gem to work with. She was very professional and quickly responded to any query I had. She made my move as easy as possible. It was a pleasure working with her. Since I have moved in, I have been dealing with Pauline in regards to questions about the property. Pauline is very efficient and patient with all the questions one might have when moving into a new property. She is a joy to deal with and has gone the extra mile with her colleagues to help me....
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Comment on agent fees
Reasonable and similar to other agents.
Was this helpful? Yes
Nov 13,2016
Minithumbup
By:
Nov 13,2016
0 people found
this helpful
I have been supported by Ann Kessell and Robyn Edwards as a tenant and must say that I have been very impressed by the professionalism, customer centricity and objective fairness displayed and performed by Robyn and Ann in particular. As a current property owner and future landlord, I intend to use the services of Carter Jonas personally and would strongly recommend them either as a tenant or landlord. Kind regards, Eric Rivard....
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Was this helpful? Yes
Oct 31,2016
Minithumbup
By:
Oct 31,2016
0 people found
this helpful
Property was marketed and let with tenants moved in within 5 weeks. This achieved the monthly rental return I required....
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Was this helpful? Yes
Oct 24,2016
Minithumbup
By:
Oct 24,2016
0 people found
this helpful
Brilliant service - very professional with good attention to detail. Always available to speak with and very helpful. Reacted very quickly when we had an applicant suddenly drop out and quickly rectified the situation. Thoroughly recommend Carter Jonas and all the help we had from the lettings department - Fiona, Catherine, Monica and Sarah....
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Comment on agent fees
Fees were very reasonable
Was this helpful? Yes
Oct 18,2016
Minithumbup
Kate Brown
By:
Oct 18,2016
0 people found
this helpful
Being historical clients of Carter Jonas we were introduced to Kate in the Letting Department as we were requiring tenants for two apartments in the Residence, a quality refurbishment of Terry's Chocolate Factory. In each case Kate sourced the suitable tenants prior to us receiving the keys and has done a fantastic job of liasing with both parties to make a happy and smooth transaction.With her professional knowledge coupled with people skills and the devoted time given to the detail and demands...
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Comment on agent fees
We find their charges very competitive.
Was this helpful? Yes
Oct 17,2016
Minithumbup
Jake Cowie
By:
Oct 17,2016
0 people found
this helpful
Jacob has been extremely helpful throughout, from signing the house to moving in. We experienced quite a lot of last minute trouble with paper work and such but with his patient and calm manner we were able to get it all sorted quickly and efficiently. We had an awful experience with our last letting agent and so it was a nice relief to have someone who would help make our lives easier as we are very new to all this. He is a credit to Carter Jonas and I would highly recommend the company to anyo...
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Was this helpful? Yes
Oct 07,2016
Minithumbup
Jake Cowie
By:
Oct 07,2016
0 people found
this helpful
Jake was brilliant! He was very professional and went the extra mile to assist. Well done to Carter Jonas for having such an excellent staff member on the team!...
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Was this helpful? Yes
Oct 05,2016
Minithumbup
By:
Oct 05,2016
0 people found
this helpful
Having dealt with some very average agents in the West Berkshire area I was very pleased with the service we received at Carter Jonas Newbury. Moving overseas and letting our family home was a big deal and Carter Jonas helped make the process of letting and managing our house in our absence far easier....
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Was this helpful? Yes
Oct 05,2016
Minithumbup
By:
Oct 05,2016
0 people found
this helpful
Professional service. Very helpful on the phone. Understanding of our requirements. Grateful for their hard work especially as we were under pressure to find new tenants quickly. Thanks....
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Was this helpful? Yes
Oct 04,2016
Minithumbup
Georgina Hunt
By:
Oct 04,2016
0 people found
this helpful
Georgina was very helpful, friendly and proactive, understood what we were looking for and got on with the job. Was able to accurately asses the quality of potential tenants and her confidential assessments proved spot on...
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Comment on agent fees
Fees more or less standard , no issues with payments or processes
Was this helpful? Yes
Oct 02,2016
Minithumbup
Georgina Hunt
David Ornsby
By:
Oct 02,2016
1 people found
this helpful
Very happy with the house and very happy with the service. Would definitely recommend to friends. Georgie and David were great....
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Was this helpful? Yes
Sep 09,2016
Minithumbup
Nia Williams
Igor Simonov
By:
Sep 09,2016
0 people found
this helpful
It was a delight to work with Nia and Igor, I met them over the Internet as I was not in London, Igor accepted to do FaceTime viewings with me, he explained to me everything. Then when I arrived in London late at night, with a flight delay, Nia was there waiting for me with my keys she even helped me with my luggage !...
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Was this helpful? Yes
Sep 01,2016
Minithumbup
Georgina Hunt
By:
Sep 01,2016
0 people found
this helpful
They have provided us with excellent service for 10 years. They have the best local market knowledge. I still speak to the same people after all these years. Very efficient, responsive and proactive....
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Comment on agent fees
In line with market practice. Sometimes flexible.
Was this helpful? Yes
Aug 23,2016
Minithumbup
Georgina Hunt
Me
By:
Aug 23,2016
0 people found
this helpful
Very efficient, helpful and communicative esp with having to deal with several flats at once. Thank you very much Georgina....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 23,2016
Minithumbup
Georgina Hunt
By:
Aug 23,2016
1 people found
this helpful
I've been living in London for 11 years now and had unfortunately to move houses quite a few times and thus have some experience. Everyone will agree that it is far from an unstressful period of time .. However, my last house move just in January was so different from others and the least stressful :) I can't thank enough to Georgina who actually was so understating and professional and made it go much smoother and more pleasant. I loved my new flat from the first time I've seen it and thanks t...
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Was this helpful? Yes
Aug 23,2016
Minithumbup
Georgina Hunt
By:
Aug 23,2016
2 people found
this helpful
Georgina is great at managing relationships and getting requests handled in an orderly manner. Despite dealing with a number of clients, my requests were always passed to the landlord, but managed to the best of her ability. There were teething moments as my application was handed over, which meant me fully briefing Georgina on the current state of play which was frustrating, but not to her fault....
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Comment on agent fees
Always positive and direct to the point!
Was this helpful? Yes
Aug 22,2016
Minithumbup
Georgina Hunt
By:
Aug 22,2016
2 people found
this helpful
Georgina was extremely Helpful and very pleasant throughout the whole process making the whole move very easy for me. We were in regular contact either through email Or phone call, anything I needed Georgina would have across to me within a matter hours, it was never to much to ask. I couldn't recommend her or the company highly enough....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 22,2016
Minithumbup
Georgina Hunt
By:
Aug 22,2016
2 people found
this helpful
Georgina was very polite and helpful at each stage of the viewings, negotiations and contract arrangements. We were happy with the service we received from Carter Jonas, they really seemed to listen to our requirements and only sent details of suitable properties. I would be happy to recommend them to others....
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Comment on agent fees
As expected, about average for the area
Was this helpful? Yes
Aug 22,2016
Minithumbup
Georgina Hunt
By:
Aug 22,2016
0 people found
this helpful
Georgina was very professional and helpful. Everything was done in a timely manner. The move in of the tenants went very smoothly and no other hitches since then. Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 19,2016
Minithumbup
Georgina Hunt
By:
Aug 19,2016
3 people found
this helpful
Georgina is very responsive to requests, and quickly found an appropriate tenant for my flat at an acceptable weekly rent amount. The whole process ran very smoothly, and required minimal input from me, with the rental agreement agreed in very short order. All in all an excellent service...
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Comment on agent fees
Market rate
Was this helpful? Yes
Aug 19,2016
Minithumbup
Antonia Dunn
Janine Clegg
By:
Aug 19,2016
1 people found
this helpful
Super helpful. Where some agents seem to take the 'throw everything at the wall and see what sticks' approach I really felt as though I was getting a more personal service. They didn't rush me into the first place I asked about and instead asked questions and got me into see the right place for me. Moving from Birmingham I really didn't know the area very well so it was great dealing with people who were so knowledgeable....
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Comment on agent fees
Seemed reasonable. Pretty much on par with others in the area
Was this helpful? Yes
Aug 18,2016
Minithumbup
Georgina Hunt
By:
Aug 18,2016
2 people found
this helpful
We transferred to Carter Jonas from a bigger agent who had let us down very badly twice. We were feeling jaded and disappointed but our experience with Carter Jonas in the last year has restored our faith. They are responsive, flexible and reasonable - very nice people to deal with. We also like the fact that they take fees out monthly rather than all upfront, like the previous agent had done. Georgina has been very good on our recent re-let. I'd also use the description 'responsive, flexible an...
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Comment on agent fees
Carter Jonas's fees are competitive. I'd certainly recommend anyone who is looking for an agent to consider Carter Jonas.
Was this helpful? Yes
Aug 11,2016
Minithumbdown
By:
Aug 11,2016
0 people found
this helpful
Dirty tricks brigade 100% I was forced into these people being my agents after my landlord handed back control of a Crown Estate property to the Crown Estates. Right from the word go they let me know they wanted me out as they sent someone round to tell me that these houses would now be sold. They upped the rent by 40% right off the bat. They put in a false application to the council for a land grab for a disabled car park based upon a woman in the house nextdoor who had her own 2 private park...
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Aug 07,2016
Minithumbup
Kirstie Watts
Pauline Mckinven
By:
Aug 07,2016
2 people found
this helpful
Carter Jonas (previously under the name of Bradshaw Property Lettings), represented by Kirstie Watts, Pauline McKinven and Anton Frost are incredibly helpful, knowledgeable, trustworthy and experienced Letting agents that one can only use superlatives to describe. Since buying house through Bradshows, Anton, Kirstie and Pauline offered help to make lettings possible and almost care free: from advice on decoration, to selection of tenants and subsequent relationship with tenants, always informin...
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Comment on agent fees
Good, more than appropriate considering the service covered.
Was this helpful? Yes
Aug 04,2016
Minithumbup
Kirstie Watts
Anton Frost
By:
Aug 04,2016
2 people found
this helpful
We were very impressed with the impeccable tenant finding service received by the team at Carter Jonas. They are very professional, responsive and did an extremely good job of marketing the property. Special thanks to Kirstie W. for her high professional standards, efficiency, courteousness and patience, no phone call or minor query was too much trouble. We feel she went above and beyond her role and for that we are grateful. Also wanted to thank the positive and motivated professional Anton F. ...
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Comment on agent fees
Very reasonable fees.
Was this helpful? Yes
Jul 27,2016
Minithumbup
Kirstie Watts
By:
Jul 27,2016
2 people found
this helpful
Kirstie handled all aspects of our letting professionally and diligently. She responded positively and efficiently when called upon to coordinate and manage various refurbishment works. She was polite, calm and courteous at all times....
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Comment on agent fees
No issues
Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
Nice helpful agents, everything went smoothly with my move in and maintenance issues have been dealt with promptly. I will use them again....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 08,2016
Minithumbup
Kirstie Watts
By:
Jul 08,2016
4 people found
this helpful
A tenant was found for me after only two days from first visit to the property. Kirstie was extremely efficient....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 05,2016
Minithumbup
Anton Frost
Kirstie Watts
By:
Jul 05,2016
4 people found
this helpful
The company and group including Anton, Kirstie, Pauline etc all really care for you and look out for you as people as well as customers. They helped secure us somewhere decent to live in the past with Bradshaws with ease and we were delighted to return to rent from their company again following a very negative experience with another company in Cambridge. Our experience of the branch as been that of very professional, efficient and effective, customer caring people who are knowledgable, helpful ...
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Jul 04,2016
Minithumbup
By:
Jul 04,2016
0 people found
this helpful
I was delighted by the flexibility of the property management services offered, which meant I could have a tailored service to suit my specific needs at a fair price. All of my interactions with the Carter Jonas staff were carried out in a professional and timely manner. Several offers to let my property were secured and I was pleased with the final tenant and terms agreed. I was very happy with the service provided....
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Jun 21,2016
Minithumbup
Kirstie Watts
Pauline Mckinven
By:
Jun 21,2016
5 people found
this helpful
I am always reluctant to give plaudits as one or both of two things happen .... too many people use the service and popularity can lead to confidence in pricing! However I've used these guys for nearly ten years now, and always get direct answers, help and professional friendship - not sycophancy! What a relief! Other agents in CB1 have woo'd me ... but I am very happy with the devil I know, and wouldn't hesitate to recommend their service to anyone....
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Comment on agent fees
very fair and I get flexible service and help - especially quickly when I need it.
Was this helpful? Yes
Jun 21,2016
Minithumbup
Hilary Streeter
By:
Jun 21,2016
5 people found
this helpful
Hilary has been excellent from the outset of our rental. She has shared any tenant requirements with us and supervised any matters needed. Highly commended....
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Comment on agent fees
Fees in line with market
Was this helpful? Yes
Jun 20,2016
Minithumbdown
Miss Watts
By:
Jun 20,2016
0 people found
this helpful
Today I experienced complete and utter rudeness from a so called senior member of the lettings team! I have had better experiences with bloody call centres, rude, dismissive and patronising! Perhaps Carter Jonas need to invest in some customer service training....
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Was this helpful? Yes
Jun 17,2016
Minithumbup
Anton Frost
Kirstie Watts
By:
Jun 17,2016
5 people found
this helpful
I have recently instructed Carter Jonas Bradshaws to let my property in Cambridge on Cherry Hinton Road. They successfully found a tenant within 7 days at a rental of £1100, which was £100 per month more than other agents had valued. The service was superb as I was kept informed from start to finish and I must say I am very pleased with the way both Anton & Kirstie handle the property....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Jun 14,2016
Minithumbup
By:
Jun 14,2016
0 people found
this helpful
really helpful and friendly lettings team with good experience. They let 2 properties for me and offer an excellent managed service, both I and the tenants are very happy. Can certainly recommend them...
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Jun 14,2016
Minithumbup
By:
Jun 14,2016
0 people found
this helpful
Friendly and effective service. Great to deal with and with a good sense of humour. I am also quite a hard taskmaster...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 13,2016
Minithumbup
Anton Frost
Kirstie Watts
By:
Jun 13,2016
4 people found
this helpful
Fantastic agent. Right from the word go we received an outstanding level of service. Anton & Kirstie came to our house about 18 months ago and both coached us through what works were needed and advised in detail how these would benefit the letting. When the property was listed we were kept up to date each week and they found tenants very quickly. Communication is brilliant and we would recommend them to any Landlord in Cambridge without hesitation. Professional, Friendly Service with realist...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Nov 23,2015
Minithumbdown
Elizabeth Osborne
By:
Nov 23,2015
1 people found
this helpful
Avoided addressing core issues (mildew in family bathroom), and then charged us a ridiculous sum on leaving the property. We had the place professionally cleaned (inc carpets) which we were mis-infomred had been on arrival. I'd also invested my time and money making the place more of a home (originally a tired heaver proprty), received glowing reports from landlord and Elizabth about how it was "pleasure to visit a property that is cared for by the tenants". then got charged £200...
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What agent could do to change your mind?
Fixed or adresssed more than 50% of our concerns not lied to my girlfriend about professionally cleaning carpets then (in my honest opinion) having a bad case of double standards in charging us for a "final" clean Not arbitrating whith the cleaning company. ‚£200 is 20 hours work for a list that was at maximum 2 hours not really being that empathetic throughout the whole process. mold isn't cool with young kids, we specifically asked them that there was damp in both bathrooms (internal, so they both required ventitialtion), they didn't even remove the extractor cover, had they done they would have seen how clogged in dust it was
Attached Files
Comment on agent fees
They got a quote off a company they'll no doubt defend as "relaible" but i wouln't find anyone willing to pay ‚£200 for that service.
Was this helpful? Yes
Sep 10,2015
Minithumbdown
By:
Sep 10,2015
0 people found
this helpful
When trying to get the deposit back from a house we had moved out of 2 months ago, we were ignored, spoken down to and been very rude to. What should be a very easy process, turned very stressful by agents claiming their emails were down (whilst emailing different members of the group). They didn't even question the extortionate amount (£800) we were being charged for the cleaning of the house, and didn't even manage to produce receipts of those costs. They promised to send these receipts ...
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Was this helpful? Yes
By: Chris Way
Oct 29, 2015
View all comments (1)
Dear Imogen I am very sorry to read this review and I have been unable to locate your tenancy from the details you have provided and do not have a record of an £800 cleaning charge. Please can you contact me on christopher.way@carterjonas.co.uk/01865 404425 so I can discuss this with you. Many thanks, Christopher Way - Partner, Carter Jonas ...
Jul 08,2015
Minithumbdown
Hilary Streeter
By:
Jul 08,2015
1 people found
this helpful
THE WORST Agent ever!!!!! Lack of information, incompetent people!!! Today we had an appointment for a house viewing, once there they didn't have the key to open the house!!!!!!, so no one could possible visit the house (the appointment was made last week and they didn't call us to inform that they couldn't communicate with the tenant before). However, we decided to leave our applications forms since we most probably would rent it. 2h later the house was rented. This is the second time that it ...
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What agent could do to change your mind?
Extremely expensive, though I was willing to pay them but we didn't reach that point...
Attached Files
Comment on agent fees
Extremely expensive, though I was willing to pay them but we didn't reach that point...
Was this helpful? Yes
Jul 08,2015
Minithumbdown
By:
Jul 08,2015
0 people found
this helpful
We live in Norwich and are moving to Cambridge. On two occasions we went to try to view properties with this agent. On the first property we asked how to apply on the spot and the useless member of staff showing the house told us he didn't knew and that we should contact the office. We did and they were not very helpful, but sent us forms to complete via email, all of this in a lapse of less than 2 hours. When we checked the house address to fill in the forms it was already...
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What agent could do to change your mind?
Well, they are basically introducing a new "fee to screw up the landlord and only show him your application" that they keep to themselves, apparently. I can't understand how landlords accept this. If this is not how it works, then they have been lying to us about the fees also.
Attached Files
Comment on agent fees
Well, they are basically introducing a new "fee to screw up the landlord and only show him your application" that they keep to themselves, apparently. I can't understand how landlords accept this. If this is not how it works, then they have been lying to us about the fees also.
Was this helpful? Yes
Feb 11,2015
Minithumbup
By:
Feb 11,2015
2 people found
this helpful
Helen Tatham has managed a property for me since 2007 and she has done so in a wonderful and energetic manner....
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Was this helpful? Yes
Oct 19,2014
Minithumbdown
By:
Oct 19,2014
3 people found
this helpful
The agent was such a pushy salesman - I felt like he was making up things on the spot in response to my questions. Equally, he was making up reasons to try to get me to increase my offer. If I could describe him in one word, it would be Untrustworthy. When you're deciding about a very large purchase, that's the last thing you want - Carter Jonas, you really need to get your act together - pick better agents!...
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What agent could do to change your mind?
Been upfront and stuck with the facts - don\'t make stuff up!
Attached Files
Was this helpful? Yes
Oct 16,2014
Minithumbdown
Tim Jones
By:
Oct 16,2014
3 people found
this helpful
lack of correspondence, incapability to too respond when requesting appointments , continuous delays . their appointed credit reference company incompetent to carry out and follow procedure , nothing but excuses and lack of communication and correspondence failed to request vital documents .Total waste of time and money from my pocket but looks good in theirs....
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Comment on agent fees
all agent fees are disgustingly high its just a money making scheme
Was this helpful? Yes
Sep 02,2014
Minithumbdown
By:
Sep 02,2014
4 people found
this helpful
Frustrating and hampered by the representatives lack of relevant knowledge. Generally negative attitude towards prospective tenants. Carter Jonas have a rather demeaning approach to tenant selection. They run a beauty parade. You need to pay to enter the competition. If you fail the credit checks you get a refund. If you are not selected for the short list you get a refund. If you are not chosen by the landlord you get a refund. If you voluntarily drop out you DO NOT get a refund. Be c...
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What agent could do to change your mind?
Been more knowledgeable, open minded, fairer and flexible. In short, be reasonable.
Attached Files
Was this helpful? Yes
Aug 30,2014
Minithumbdown
Hilary Streeter
By:
Aug 30,2014
3 people found
this helpful
I wouldn't recommend them to anyone. Once I started to deal with the agency I thought that they will provide great service as their fee was quite high and having rented before from other agencies I have never had any problems. Moving into a new house is generally a very stressful experience and they multiplied the stress to unbearable amounts.They provided loads of misleading information and failed to inform me of personal requirements which has lead me to loose time and money. I had to chase t...
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What agent could do to change your mind?
Provide all the information prior to asking for the fee. Provide information when asked for it. Not act in a discriminatory manner.
Attached Files
Was this helpful? Yes
Jun 06,2014
Minithumbdown
By:
Jun 06,2014
4 people found
this helpful
Firstly, I have thought long and hard about publishing a public review about this agent. I appreciate that it is easy to write something and for the agent to not have a say in the words I use. I therefore write the following so that the agent can understand my dissatisfaction, and take it on-board to improve their services. Moving house as we all know is a stressful situation, and Carter Jonas added to this in my opinion. It all started well - our offer (in excess of asking price was accep...
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What agent could do to change your mind?
I think its pretty obvious.
Attached Files
Was this helpful? Yes
Mar 25,2014
Minithumbdown
By:
Mar 25,2014
3 people found
this helpful
Failure to respond to emails. Failure to address non-working toilets for a week. Failure to verify accuracy of listing with landlords. Expectation that incoming tenants will clean everything intensively upon departure, no evidence of this taking place prior to letting property. Completely one way street, all efforts made by us, none by them. No evidence whatsoever of caring for the tenant, deeply disappointed....
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Was this helpful? Yes
Jan 23,2014
Minithumbdown
By:
Jan 23,2014
5 people found
this helpful
Very poor service, they were meant to administer the council tax and didn\'t which lead to costs and judgement against me despite me having zero knowledge the tax wasn\'t being paid. Failure to answer emails, or call back, failure to provide missing rent statement when requested, I\'ve received other landlord\'s statements, failure to change my email address when notified, ignoring out of office when I was long term sick and not thinking to call me when I didn\'t reply for over a month. Avoid u...
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Was this helpful? Yes
Apr 04,2013
Minithumbdown
Guy Pewer
Jonathan Wright
By:
Apr 04,2013
5 people found
this helpful
They seemed very wiling and helpful before signing the contract.o Once the contract was signed they even le stopped answering my emails or returning my calls. First thing they did is to send all the wrong details to the council, water company and energy suppliers. They did some plumbing work before i moved in and they flooded next door neighbors. I only hear from them to get paid, not interested in anything else s they let me know in several of their emails. Avoid doing business with them, b...
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What agent could do to change your mind?
Be helpful and show interest on property issues. At least be friendly and reply calls.
Attached Files
Was this helpful? Yes
Oct 24,2012
Minithumbup
Juliette Langlais
By:
Oct 24,2012
1 people found
this helpful
Even though Carter Jonas was not directly managing the property I was renting (a management company was), I received great advice and help throughout my tenancy. They were no doubt the best estate agent I used in the last seven years-very efficient and professional! I would definitely use them again!...
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Was this helpful? Yes
Jun 22,2012
Minithumbup
Andrew Holmes
By:
Jun 22,2012
0 people found
this helpful
Found them helpful with the sale both the staff at the shop, the man who showed us round the property and the agent in our dealings....
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Was this helpful? Yes
May 19,2011
Minithumbdown
By:
May 19,2011
7 people found
this helpful
Truly appalling agents. They just seem to roll over, and whenever the tenants want anything, it's the landlord that has to pay. The worst example I had of their incompetence was when the tenant spilt makeup over my brand new carpet. They just handed back their deposit in full, put in a new carpet (without asking or even telling me) and then sent me the bill! This was after a long succession of trouble with the tenant who blew up the lights (100 pounds for an electrician to come around and re...
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Last updated at 10:49 AM 15/02/2017 by David Ornsby

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Last updated at 10:49 AM 15/02/2017 by David Ornsby

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