Carter Jonas

4.43/5 rating 336 reviews
  • 87% recommend

  • 78% sales valuation accuracy
  • 82% sales fee satisfaction

  • 83% lettings valuation accuracy
    • |
  • 90% lettings fee satisfaction
  • Staff picture
    David
  • Staff picture
    Georgina
Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the ma Read full description...Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.
Carter Jonas



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“True Professional...”

Jun 18,2019
Minithumbup
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Catherine
By: 'Kevin Egesborg'
Jun 18,2019
0 people found
this helpful
We have had the pleasure to work with Catherine on two occasions. She is an absolute pleasure to work with. Catherine is prompt, professional and very well organised. We particularly appreciate the manner in which she organis©s viewings and the communication with the landlords ...
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Comment on agent fees
Competitive and true value.
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“Excellent friendly service...”

Jun 02,2019
Minithumbup
By: 'Susan B'
Jun 02,2019
0 people found
this helpful
From my very first interaction with the team to having now been a tenant at the property they manage for almost a year the service I have had has been faultless. Whether a general query or a genuine emergency they've been fantastic. Prompt, friendly and ...
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“I wouldn't rent buck house from them for a £1...”

Jun 02,2019
Minithumbdown
By: 'Miffed of Marlborough'
Jun 02,2019
1 people found
this helpful
Terrible to deal with. Always stand on the side of the landlord. Shameful experience with multiply visits from the landlord. Faulty house with many repairs not done throughout the tenancy which the landlord wanted us to pay for on exit. Carter Jonas backed them up. ...
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Comment on agent fees
Now capped by law . Hooray.
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“Incredibly incapable letting agents...”

Jun 01,2019
Minithumbdown
By: 'Albigino'
Jun 01,2019
0 people found
this helpful
No tenancy agreement was given after moving into property. After we asked for this they spent weeks "looking for it on an old system". In the end they wrote a new one for us with completely the wrong dates on it. We paid a three ...
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Comment on agent fees
Too high
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“Friendly staff...”

May 28,2019
Minithumbup
By: 'Tim Fortescue'
May 28,2019
0 people found
this helpful
A pleasure to write a review as I find Dealing with some agents a pain but with Maria at Carta Jonas makes she has a sensible head on her and always happy to help, she's quick to respond to tenants requests thank you Maria for ...
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Comment on agent fees
Good
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“Referencing...”

May 28,2019
Minithumbup
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Georgina
By: 'Customer'
May 28,2019
0 people found
this helpful
Georgina was great! She helped us deal with any issues that came up and was always good with communication. Our experience was dampened by the referencing company which Carter Jonas uses as they were really difficult to deal with and I would highly recommend they ...
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“Very Unprofessional.Do not rent from them, find a different agent....”

May 21,2019
Minithumbup
By: 'Albert'
May 21,2019
1 people found
this helpful
We were renting in Cambridge. When we received the property was quite dirty and the walls were quite damaged by the previous occupants. We reported this before the move but this was not resolved. We could not do anything about it as we needed to ...
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“5 Star service...”

May 13,2019
Minithumbup
By: 'David A'
May 13,2019
0 people found
this helpful
Sadly I have to move flat and the new flat is with another agent as the landlord is moving back in. Thanks so much Carter Jonas, in particular Maria, for all your help over the past 10 years. Maria has made sure my life as a ...
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Comment on agent fees
Good
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“We rented a property managed by Carter Jonas Marlborough (CJM) ......”

May 02,2019
Minithumbdown
By: 'chrisff2'
May 02,2019
1 people found
this helpful
We rented a property managed by Carter Jonas Marlborough (CJM) and agree with some reviewers that Carter Jonas may not be your friend if you are a tenant. To be fair, some issues we reported to CJM can also be blamed on our landlord, but ...
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By: chrisff2
May 09, 2019
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Ms Selvidge Right off the bat, let me observe that there was nothing ‘apparent’ about the badness of our experience as your managed tenant; it was just really bad. I suggest that you resist the impulse to hedge your apologies in future. Grace can repair or improve any situation. However, it is hard it is to apologise, especially in public, and I commend and thank you for it. It is good to know that your company will respond to reviews such as mine and that it thinks it can learn from t ...

“I feel really valued...”

May 01,2019
Minithumbup
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Fiona
By: 'Ball Hill Tenant'
May 01,2019
0 people found
this helpful
Throughout my 4 years tenancy where Carter Jonas have been managing the property, I have received an excellent customer experience. They are professional and efficient. Fiona is " real " and gives a balanced view and as a worrier, she puts my mind at ease. Jess has been ...
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Comment on agent fees
reasonable - market price
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“Great Property Manager...”

Apr 10,2019
Minithumbup
By: 'Glenn & Melissa'
Apr 10,2019
0 people found
this helpful
Elizabeth has been looking after us for the more than 15 years that we have rented our property out. During that period she has provided us with an extremely kind, professional and efficient service, and has always been on hand to assist promptly with any issues ...
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Comment on agent fees
Not applicable
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“Above and beyond...”

Mar 12,2019
Minithumbup
By: 'Jonathan'
Mar 12,2019
0 people found
this helpful
As a first time landlord, I acknowledge there is much to learn. What I needed from an agent was to feel confident there were the right people on hand to help me through the process. From working with Sharon, Jon and their team over the ...
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Comment on agent fees
Given the time they have invested to deal with a challenging tenant, I believe they have been good value for money.
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“Highly Recommended...”

Mar 04,2019
Minithumbup
By: 'Marc B'
Mar 04,2019
0 people found
this helpful
I am once again very grateful to Pauline and Charlotte at Carte Jonas for guiding me through my latest move. This is the second time they have done so and I whole-heartedly recommend their services. On both occasions they were always patient, responsive and very ...
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Comment on agent fees
Good
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“Efficient and fast...”

Feb 20,2019
Minithumbup
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Igor
By: 'THEODORA'
Feb 20,2019
0 people found
this helpful
I could not have found a better real estate agent for my research in London. I totally trust his opinion...
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“Amazing Lady...”

Feb 14,2019
Minithumbup
By: 'Cyndy White'
Feb 14,2019
0 people found
this helpful
Since joining Carter Jonas for letting our properties Paluine has been there for us when ever we need her. She is an amazing Lady, always helpful and always a pleasure to talk to. She goes far beyond the call of duty and nothing is every ...
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Comment on agent fees
The fees are fine for us!
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“Good experience of being a tenant...”

Jan 23,2019
Minithumbup
By: 'LW'
Jan 23,2019
0 people found
this helpful
I've just come to the end of a sixteen-month tenancy through the Marlborough office of Carter Jonas and have been very happy with everything relating to the tenancy. Rebecca, Carly and Emily look after their tenants very well and are a real pleasure to deal ...
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Comment on agent fees
They seemed fine.
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“Outstanding, caring and professional service...”

Jan 19,2019
Minithumbup
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Igor
By: 'Scott Desmarais'
Jan 19,2019
1 people found
this helpful
If you are looking for the best property agent in London, I highly recommend Igor Simonov. Igor did an outstanding job finding us a wonderful property in the Fulham area. He went well beyond our expectations leveraging his large network of fellow agents from other ...
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Comment on agent fees
Excellent. Igor's commitment to us even had him calling other agents to help complete our search with no direct financial benefit to himself.
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“Any problems get dealt with promptly and efficiently...”

Jan 17,2019
Minithumbup
By: 'P fisher'
Jan 17,2019
0 people found
this helpful
I have rented through this agent several times and they have always been friendly and helpful,I would use them again...
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Comment on agent fees
Good
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“Brilliant experience...”

Jan 09,2019
Minithumbup
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Monika
By: 'Richard P'
Jan 09,2019
0 people found
this helpful
The whole experience in finding a property to rent in Newbury was made very easy with the help and excellent service afforded by Monica Vickers of Carter Jonas in Newbury. From the first viewing, the professional manner in which information was provided and the way ...
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Comment on agent fees
Fees were as expected and reasonable
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“Good service...”

Dec 27,2018
Minithumbup
By: 'Ham property owner'
Dec 27,2018
0 people found
this helpful
We have used them to manage the letting of our property for several years. Their service is proactive, responsive and reliable. We deal mostly with Pauline Tierney and Debbie Young and both are helfpul and friendly...
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Comment on agent fees
Reasonable
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“Very good...”

Dec 22,2018
Minithumbup
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Catherine
By: 'Sam'
Dec 22,2018
0 people found
this helpful
We can certainly recommend. This was a new experience for us and they were there each step of the way to guide us. Very approachable, friendly and welcoming. Also very reliable and organised when it came to offering solutions and organising work to be carried ...
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“great service...”

Dec 20,2018
Minithumbup
By: 'Tim W'
Dec 20,2018
0 people found
this helpful
I have had wonderful personal service always - for 25 years! Very straightforward and get the job done. They find lovely tenants....
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Comment on agent fees
Good
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“Professional and friendly...”

Dec 17,2018
Minithumbup
By: 'Karly'
Dec 17,2018
0 people found
this helpful
From start to finish this agency has always been responsive, helpful and professional. As tenants moving from overseas they made whole process a lot easier, going above and beyond to help. We always felt supported and listened to. I would absolutely recommend!...
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Comment on agent fees
I’m not sure how their fees compare to other agents but it was always clear and easy to make payments. They were very diligent agents so I was happy to pay for their services.
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“Rental flat...”

Dec 16,2018
Minithumbup
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Georgina
By: 'New tenant'
Dec 16,2018
1 people found
this helpful
Georgina was very helpful in finding us a flat we liked. She was very good at identifying flats that suited our preferences and was very proactive bringing these to our attention. Once we chose a flat Gerogina was able to move at lightning speed to ...
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“Professional...”

Dec 14,2018
Minithumbup
By: 'Simon'
Dec 14,2018
0 people found
this helpful
11 years of excellent service. Very helpful team, and always willing to go out of their way. Would highly recommend...
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“Excellent service...”

Dec 12,2018
Minithumbup
By: 'Jacqueline'
Dec 12,2018
0 people found
this helpful
My property has been looked after this agency for many years now. The staff members have always been very efficient and extremely helpful....
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Comment on agent fees
Exceptable
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“Antonia Dunn...”

Dec 11,2018
Minithumbup
By: 'Bert'
Dec 11,2018
0 people found
this helpful
Antonia is the best estate agent I've dealt with. Professional, charming, knowledgeable about the property, area, owners, and refreshingly candid. I wish every estate agent could have an Antonia. Is she a partner? If not why not??...
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Comment on agent fees
I ultimately didn’t go with the house so there were no fees
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“Great managed letting service...”

Dec 10,2018
Minithumbup
By: 'Laurence'
Dec 10,2018
0 people found
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I live in Asia, so I needed a full management service for my house in outer London, and Carter Jonas do that perfectly, for a reasonable fee. Their staff really take care of my property (and the tenant), meaning that I don't need to worry ...
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Comment on agent fees
Good. For a full managed letting service, their fees are average, but their service goes beyond other agents.
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“100% Satisfaction...”

Dec 07,2018
Minithumbup
By: 'Andrew B.'
Dec 07,2018
0 people found
this helpful
I can think of nothing that could possibly be improved upon in the service I have received at the hands of Carter Jonas, Barnes. The entire staff are always cheerful, interested and efficient in the extreme....
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Comment on agent fees
Absolutely fair
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“Complete Satisfaction...”

Dec 03,2018
Minithumbup
By: 'S. Awuye'
Dec 03,2018
0 people found
this helpful
Carter Jonas, Oxford, have managed a property for me in Oxfordshire for almost thirty years. I am immensely pleased with them. I have never had a single occasion to complain about any aspect of their management. All the staff--Kate, Tanya, Jayne and Lorna--are professional, warm, ...
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Comment on agent fees
Good
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
111 4 160 32 7 0 2 2 11 7
No fees information available
Kindly note that legally, letting agents needs to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents needs to keep this information up to date and precise on allAgents, either in the Fees Tab Section on your profile page or within the property description.

Complaints Procedure

COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to complaints@carterjonas.co.uk
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:23 PM 25/01/2018 by allAgents

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View All 34 Branches


Carter Jonas - Barnes, London, SW13
Barnes
70 White Hart Lane, London SW13 0PZ
(112)
Carter Jonas - Bishopspark London, London, SW6
Bishopspark London
361 Fulham Palace Road, London SW6 6TA
(4)
Carter Jonas - Boroughbridge, YO51
Boroughbridge
15-17 High Street, Boroughbridge YO51 9AW
(0)
show all branches (34)
Carter Jonas - Cambridge CB1, Cambridge, CB1
Cambridge CB1
1 Station Square, Cambridge CB1 2GA
(0)
Carter Jonas - Cambridge CB4, Cambridge, CB4
Cambridge CB4
1 Histon Road, Cambridge CB4 3BF
(0)
Carter Jonas - Fulham London, London, SW6
Fulham London
783 Fulham Road, London SW6 5HD
(67)
Carter Jonas - Harrogate, HG1
Harrogate
Regent House, 13-15 Albert Street, Harrogate HG1 1JX
(0)
Carter Jonas - High Green, WR8
High Green
Croome Estate Office , High Green WR8 9JS
(0)
Carter Jonas - Holland Park London, London, W11
Holland Park London
8 Addison Avenue, London W11 4QR
(7)
Carter Jonas - Huddersfield, HD7
Huddersfield
Manor House, Nabbs Lane, Huddersfield HD7 5AU
(0)
Carter Jonas - Kendal, LA9
Kendal
52 Kirkland, Kendal LA9 5AP
(1)
Carter Jonas - Knightsbridge and Chelsea, London, SW3
Knightsbridge and Chelsea
47 Beauchamp Place, London SW3 1NX
(0)
Carter Jonas - Leeds, LS1
Leeds
9 Bond Court, Leeds LS1 2JZ
(0)
Carter Jonas - Leeds, LS1
Leeds
Carlton Tower, 34 St Pauls Street, Leeds LS1 2QB
(0)
Carter Jonas - London, SW13
London
135 Church Road, London SW13 9HR
(0)
Carter Jonas - Long Melford, CO10
Long Melford
St Marys Court, Little St Marys, Long Melford CO10 9LQ
(0)
Carter Jonas - Marlborough, SN8
Marlborough
93 High Street, Marlborough SN8 1HD
(15)
Carter Jonas - Marylebone, London, W1G
Marylebone
37 New Cavendish Street, London W1G 9TL
(2)
Carter Jonas - Mayfair London, London, W1K
Mayfair London
127 Mount Street, London W1K 3NT
(10)
Carter Jonas - Newbury, RG14
Newbury
51 Northbrook Street, Newbury RG14 1DT
(31)
Carter Jonas - Northampton, NN4
Northampton
12 Waterside Way, Bedford Road, Northampton NN4 7XD
(0)
Carter Jonas - Oxford, OX2
Oxford
Mayfield House, 256 Banbury Road, Oxford OX2 7DE
(3)
Carter Jonas - Peterborough, PE1
Peterborough
43 Priestgate, Peterborough PE1 1AR
(0)
Carter Jonas - Port Penrhyn, LL57
Port Penrhyn
The Estate Office, Port Penrhyn LL57 4HN
(0)
Carter Jonas - Shrewsbury, SY2
Shrewsbury
Cannon Court, Shrewsbury SY2 5DE
(2)
Carter Jonas - Swindon, SN1
Swindon
28 Wood Street, Swindon SN1 4AB
(0)
Carter Jonas - Taunton, TA1
Taunton
Quad, 4000 Blackbrook Park Ave, Taunton TA1 2PX
(0)
Carter Jonas - The Marque Cambridge, Cambridge, CB2
The Marque Cambridge
The Marque, 141 Hills Road, Cambridge CB2 8RJ
(17)
Carter Jonas - Truro, TR1
Truro
High Water House Malpas Road, Truro TR1 1QH
(0)
Carter Jonas - Wandsworth London, London, SW17
Wandsworth London
19 Bellevue Road, London SW17 7EG
(20)
Carter Jonas - Wells, BA5
Wells
32 Chamberlain Street, Wells BA5 2DP
(0)
Carter Jonas - Winchester, SO23
Winchester
9-10 Jewry Street, Winchester SO23 8RZ
(1)
Carter Jonas - Wood St Bath, Bath, BA1
Wood St Bath
5-6 Wood Street, Bath BA1 2JQ
(1)
Carter Jonas - York, YO1
York
82 Micklegate, York YO1 6LF
(3)


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