Carter Jonas
4.5/5, 430 reviews
87% recommended
86% sales valuation accuracy
93% sales fee satisfaction
84% lettings valuation accuracy
90% lettings fee satisfaction
Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants. show more Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.

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2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 93% £270,000 £3,000,000
Lettings 84% 90% £300 £8,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
129 5 205 36 19 1 9 2 14 10
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings TPOS Property Redress Scheme
Latest Properties

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“Excellent customer service, always available ......”

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May 05,2021
Minithumbup
Monika
Sarah
By: 'Enyonam'
May 05,2021
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Excellent customer service, always available to answer calls and questions as well as support you in finding that ideal property. Not only that, but also assists you with settling in your new home as well as after services. I recommend them to anyone looking for ...
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“Highly recommend...”

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Apr 21,2021
Minithumbup
By: 'Danielle'
Apr 21,2021
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This review is based on the York Lettings branch. I can not recommend them enough, if you are looking for a rental with staff that genuinely show an interest and go out their way to be helpful, then this is the agents for you. We ...
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“High service standards...”

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Apr 16,2021
Minithumbup
Fiona
By: 'julespet'
Apr 16,2021
0 people found
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We have been letting property in Newbury, Reading and Henley for 20 years and have had a variety of experieince with letting agents. In our opinion CJ is well ahead of the competition. Fiona was hugely informative when we wanted to move our Newbury let to ...
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“I have always found Carter Jonas very accessi......”

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Apr 14,2021
Minithumbup
By: 'Christine'
Apr 14,2021
0 people found
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I have always found Carter Jonas very accessible, friendly and extremely professional in all my dealings with them over the last five years. I first let my property and then sold it through this company - they have always been very good at communicating with ...
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“Very pleased with the service I had from the ......”

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Mar 18,2021
Minithumbup
Zoltan
By: 'Patricia'
Mar 18,2021
0 people found
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Very pleased with the service I had from the entire team, specially with Zoltan Dudas, a very kind and responsive agent....
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“We really couldn’t be happier with the servic......”

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Mar 17,2021
Minithumbup
Sarah
Catherine
By: 'Michael'
Mar 17,2021
0 people found
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We really couldn’t be happier with the service we received from the rentals team at Carter Jonas. We were so impressed by everyone’s professionalism and friendliness. From initial contact, through appraisal, viewings and then with the admin team - great. Absolutely no doubt ...
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“Review for Zoltan...”

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Mar 14,2021
Minithumbup
Zoltan
By: 'Veronica Munte'
Mar 14,2021
0 people found
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We were very well taken care by Zoltan when searching for our flat. Zoltan made our rental process incredibly seamless. We are now moving into a lovely home thanks to Zoltans help!...
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“Amazing service...”

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Mar 12,2021
Minithumbup
Monika
Sarah
By: 'Molly'
Mar 12,2021
0 people found
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The team at Carter Jonas Newbury couldn’t have made our move any simpler! They went above and beyond to ensure that everything was clear and were always happy to answer our questions which made the process stress-free. Would definitely recommend. Thank you all so ...
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“Carter Jonas helped to make our move into our......”

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Mar 12,2021
Minithumbdown
By: 'Masimba'
Mar 12,2021
0 people found
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Carter Jonas helped to make our move into our new home stress free and smooth. Special thanks to Kate Stevens who was always on hand to guide us along the way and followed up after our move to make sure we were well settled....
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“A very professional and prompt and friendly service...”

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Mar 12,2021
Minithumbup
Monika
By: 'Ian'
Mar 12,2021
0 people found
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The whole Carter Jonas team provided a very professional and prompt and friendly service throughout the rental period, very happy to recommend....
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“My boyfriend and I had a great experience wit......”

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Mar 11,2021
Minithumbup
Zoltan
By: 'Isobel'
Mar 11,2021
0 people found
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My boyfriend and I had a great experience with Carter Jonas when looking for somewhere to rent in Fulham. They were always happy and quick to help and even answered questions we had after we had moved in. We were helped by Zoltan who was ...
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“I was very pleased with the service I receive......”

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Mar 11,2021
Minithumbup
By: 'Mark'
Mar 11,2021
0 people found
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I was very pleased with the service I received throughout my property search. Catherine Dewar was very professional. Given it was my first foray into the rental market this was reassuring, Catherine handled all my enquires promptly and efficiently. I would not hesitate to recommend ...
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“Zoltan was very helpful and nice to work with......”

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Mar 09,2021
Minithumbup
Zoltan
By: 'Martin'
Mar 09,2021
0 people found
this helpful
Zoltan was very helpful and nice to work with. He was quick, responsive and seemed to have been balancing the landlords and our interest well...
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“I found them to be a very professional compan......”

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Mar 01,2021
Minithumbup
By: 'Patricia'
Mar 01,2021
0 people found
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I found them to be a very professional company and the employees we dealt with were very friendly and helpful. Would highly recommend them....
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“Positive...”

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Mar 01,2021
Minithumbup
By: 'Balazs'
Mar 01,2021
0 people found
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Positive experience, good costumer service. They are helpful from the beginning to the last check out. I can recommend this agency....
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“Awesome Professional Support For Sale and Purchase...”

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Jan 29,2021
Minithumbup
By: 'Alex Coppede'
Jan 29,2021
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I’m so delighted by the professional support Carter Jonas has provided us with the sale of our own flat and the purchase of our new house. I can’t praise enough the amazing work Wayland Ward-Smith and Mandy Jacobs of the CJ Fulham branch ...
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“Smooth, professional service...”

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Jan 29,2021
Minithumbdown
By: 'Meredith'
Jan 29,2021
0 people found
this helpful
Great service once again from the team at Carter Jonas. Wayland Ward-Smith held our hand through the sale of a much loved rental property, achieving a rapid sale with the utmost professionalism. He was able to manage multiple offerors and guide us to make the ...
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“Professional and willing to go the extra mile......”

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Dec 11,2020
Minithumbup
By: 'Muhammad'
Dec 11,2020
0 people found
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Professional and willing to go the extra mile, always! We were self isolating and had been in contact with many agents from different agencies whilst looking for a property and Catherine Dewar was the only one who considered doing a real time video chat/virtual ...
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“I long road but we got there...”

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Dec 08,2020
Minithumbup
By: 'Mr'
Dec 08,2020
0 people found
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I think it is very easy to write a positive review during the recent elation of selling a house. Selling ours was not straight forward especially with COVID occurring and the pull out of buyers this incurred. The combination of the professionalism and thoroughness of ...
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“Carter Jonas Bishopspark/Fulham - Exceptional...”

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Nov 26,2020
Minithumbup
By: 'Alexander'
Nov 26,2020
0 people found
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My wife and I have bought and sold 3 properties over the past few years while moving around and we have never had the experience we've had here. The extra lengths they went to were impressive. I won't go into detail as I don't want people ...
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“Excellent Throughout...”

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Nov 25,2020
Minithumbup
By: 'Alexander'
Nov 25,2020
0 people found
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Wayland and the team at Carter Jonas were fantastic. They helped us through every step of a tricky sale, and remained patient and professional throughout, despite many hoops being put in everyone's paths. We could t recommend them enough, and their knowledge of Fulham is ...
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“Wonderful house sell...”

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Nov 24,2020
Minithumbup
By: 'Anthony'
Nov 24,2020
0 people found
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Suprised to read any negative comments. Wayland and team have been super professional - stunning photography to sell our flat, very detailed in terms of the spec and unique selling points, and achieved a sale prie that satisfied us beyond our expecatations - and to ...
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“Zoltan was really responsive at organizing an......”

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Nov 16,2020
Minithumbup
Zoltan
Igor
By: 'Isaline'
Nov 16,2020
0 people found
this helpful
Zoltan was really responsive at organizing an appointment on a very short notice for my client on a Saturday afternoon. My client did set his eyes on the property and had some requests that Zoltan could negotiate with confidence with the landlord. I have to ...
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“The A Team...”

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Nov 05,2020
Minithumbup
Sarah
Monika
By: 'Piers'
Nov 05,2020
0 people found
this helpful
Very professional in their ability to make a smooth and stress free transition between moving from one property to renting nother, informative, diligent and very helpful....
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“A quick and painless rental process. I would ......”

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Nov 05,2020
Minithumbup
Monika
Sarah
By: 'Mark'
Nov 05,2020
0 people found
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A quick and painless rental process. I would highly recommend renting via Carter Jonas. Online forms, good communication throughout the process....
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“Excellent letting introduction service...”

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Oct 31,2020
Minithumbup
Catherine
By: 'Peter'
Oct 31,2020
0 people found
this helpful
I was looking for a property to rent. I contacted them at the right time as they introduced me to a rural property that was just what I was looking for. A viewing was arranged next day and I made my bid as soon as ...
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“Carter Jonas were very supportive throughout ......”

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Oct 16,2020
Minithumbup
By: 'Adam'
Oct 16,2020
0 people found
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Carter Jonas were very supportive throughout our sale, responding to questions promptly and liaising with the purchasers, and dealing with COVID19 regulations....
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“It was a great pleasure to deal with Carter J......”

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Oct 12,2020
Minithumbup
By: 'Joanna'
Oct 12,2020
0 people found
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It was a great pleasure to deal with Carter Jonas they were always most helpful and attentive despite a very protracted transaction....
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“Oscar was a star in managing our purchase.He......”

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Oct 02,2020
Minithumbup
By: 'Julie'
Oct 02,2020
1 people found
this helpful
Oscar was a star in managing our purchase. He was prompt and available for updates and a calm presence in a slightly tricky negotiation. We were very pleased with his work on the purchase. He is a a shining light in the Long Melford office....
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“Have been with Carter Jonas for four years . ......”

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Sep 30,2020
Minithumbup
By: 'elena'
Sep 30,2020
0 people found
this helpful
Have been with Carter Jonas for four years . When it came to finding the new Tenants this time everything was done very quickly and efficiently. Would recommend them to friends who will want to rent their properties out. Staff is always very nice and when ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to complaints@carterjonas.co.uk
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:23 PM 25/01/2018 by allAgents

Awards won by Carter Jonas

Individual Branch Awards

Newbury, RG14

London, SW13

Marlborough, SN8

London, W1K

London, SW6

London, SW17


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