Carter Jonas

4.39/5 rating 286 reviews
  • 76% valuation accuracy
  • 85% recommend
  • 90% fee satisfaction
  • Staff picture
    David
  • Staff picture
    Georgina
Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the ma Read full description...Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.
Carter Jonas

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“Monika Vickers secured me my first rented flat...”

Oct 22,2018
Minithumbup
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Monika
By: 'Glen Van-Loon'
Oct 22,2018
0 people found
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Monika is brilliant she helped me finding a great place to live and made sure I was happy. Wouldnt use any one else now, first few nights in the new flat have been very peaceful....
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Good
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“Finding new tenants...”

Oct 18,2018
Minithumbup
By: 'David Wighton'
Oct 18,2018
0 people found
this helpful
Pauline worked hard to get new tenants for my property. Balancing speed with the need to get the best possible rent and keeping me informed all along the way....
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Comment on agent fees
The fees seem reasonable given the work involved
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“Excellent Service...”

Oct 11,2018
Minithumbup
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Igor
By: 'Suelen and Natalia Wronska'
Oct 11,2018
0 people found
this helpful
We are very pleased with the excellent service. Igor Simonov has helped us from the very first viewing until we found the perfect suitable property. He is an excellent professional, very friendly and experienced estate agent. We would like to thank you Igor for your ...
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“Very professional...”

Oct 09,2018
Minithumbup
By: 'Tim Fortescueheating'
Oct 09,2018
0 people found
this helpful
What a very professional company and Maria is an asset to her piers as I have had nothing but a polite professional service from her and her colleagues at carts Jonas in Barnes , always a pleasure to do business with always no strings attached honest ...
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Comment on agent fees
Good
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“Thank you...”

Oct 04,2018
Minithumbup
By: 'Hazel'
Oct 04,2018
1 people found
this helpful
David was excellent letting agent and represented both the interest of owner and tenants fairly. He is seeks to find solutions to problems and has a very professional approach. I would recommend him and his company highly...
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Comment on agent fees
Reasonable fees
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“Avoid...”

Oct 03,2018
Minithumbdown
By: 'MRP'
Oct 03,2018
0 people found
this helpful
-Mess about with people and waste buyers' time...lie. -GDPR: asks for bank statements but did not provide any guarantee that this information would be stored safely. Did not ask for my permission to be added to their database. -Sales manager was *, explaining to me ...
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“So grateful!!...”

Sep 25,2018
Minithumbup
By: 'Lydia Jackson Fields'
Sep 25,2018
0 people found
this helpful
Hi Rebecca, just a little message to say how grateful I am for you and everything you do with the house. We really appreciate you so thanks very much for finding us such lovely tenants. We've had our property renting with you for 2 years ...
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Comment on agent fees
Fair
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“Good service!...”

Sep 24,2018
Minithumbup
By: 'Ben'
Sep 24,2018
0 people found
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Very efficient and easy to deal with. Rebecca was very welcoming at the viewing and subsequent collection of keys once the references went through and contract was drawn up. It all had a very quick turnaround which I appreciated. Shame about the fees but not ...
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Comment on agent fees
Fairly pricey - I’m not a big fan of these fees! It’s the only downside.
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“Absolutely fantatic...”

Sep 19,2018
Minithumbup
By: 'The best ever!'
Sep 19,2018
0 people found
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I gave the ladies a very tall order indeed, two dogs, one cat, open fire, rural or semi rural, nice area and so on. Rebecca and Emily found me the ideal house to live in with great help and fantastic support. I would highly recommend ...
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Comment on agent fees
Agents fee's were very reasonable indeed. I have seen one letting agent charging £42 to put the deposit into the deposit scheme, no hidden charges with Carter Jonas. Very upfront and totally transparent...Superb!
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“Carter Jonas...”

Sep 19,2018
Minithumbup
By: 'Jane'
Sep 19,2018
0 people found
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I have previously bought and sold properties through Carter Jonas on more than one occcasion and now for the last 5 years they have been letting agents for a flat I own. I have always found them very pleasant and friendly, not at all pushy as ...
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“Great experience letting my house...”

Sep 12,2018
Minithumbup
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Igor
By: 'Hristo'
Sep 12,2018
0 people found
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I had a great experience working with Igor and his colleagues. There really wasn't anything that could be improved in their service. My property was professionally marketed, a great tenant was found in a timely manner and I received a lot of useful tips ...
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“Great work thanks Igor...”

Sep 12,2018
Minithumbup
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Igor
By: 'Melvin Jay'
Sep 12,2018
0 people found
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Extremely impressed with Igor, very professional and smart. Always goes the extra mile. Fulham's top agent, maybe even London'...
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“Extremely professional service...”

Sep 10,2018
Minithumbup
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Igor
By: 'Tos'
Sep 10,2018
0 people found
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Igor was extremely professional when letting out our flat. He kept us updated at every step of the process and we eventually got good quality tenants....
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Comment on agent fees
Good
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“review Carter Jonas...”

Sep 08,2018
Minithumbup
By: 'Costas'
Sep 08,2018
0 people found
this helpful
this agency provides excellent service and very quick response to rented property problems, if any. From my experience they are highly recommended....
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Comment on agent fees
very reasonable
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“Flat letting...”

Sep 06,2018
Minithumbup
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Georgina
By: 'D Wadsworth'
Sep 06,2018
0 people found
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Georgina did an excellent job in finding and assisting new tenants. She was efficient and communicates clearly and in a timely manner. David and Igor were also pleasant and helpful....
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“All...”

Aug 31,2018
Minithumbup
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Georgina
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Igor
By: 'Ann Lusmore'
Aug 31,2018
0 people found
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All the agents esp Georgina and Igor have been superb, as always, and continue to have fantastic leadsership from David....
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Comment on agent fees
Very competitive. Comprehensive yet flexible.
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“Friendly and efficient service...”

Aug 23,2018
Minithumbup
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Fiona
By: 'Satisfied customer'
Aug 23,2018
0 people found
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I found Carter Jonas staff to be friendly, helpful and informative and efficient. The process of renting a new home went as smoothly as I could have hoped....
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“Very helpful and efficient...”

Aug 16,2018
Minithumbup
By: 'Out of town client'
Aug 16,2018
0 people found
this helpful
All staff are very helpful and efficient, tenants are found quickly and are usually long term and have good references. Have just moved to a full management service and in the past valuations for both lettings and sales have been very helpful....
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Comment on agent fees
Good
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“Excellent service...”

Aug 14,2018
Minithumbup
By: 'Katrina F'
Aug 14,2018
0 people found
this helpful
I have rented out a property with Carter Jonas twice and Antonia and Janine are always very helpful, friendly and professional. They helped me with a process which could be time consuming and a hassle - they make it easy. They always give good advice ...
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Comment on agent fees
fees are fair
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“Very reliable and friendly agent...”

Aug 13,2018
Minithumbup
By: 'Hiroshi'
Aug 13,2018
0 people found
this helpful
We have known Maria and Debbie over 10 years since we moved to current property . They are always very professional and reliable ,and friendly very good people. Whenever we report to minor issues in the property ,Maria and Debbie is always quick respond and look after ...
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Comment on agent fees
good
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“Very Pleased...”

Aug 09,2018
Minithumbup
By: 'Sorin Olteanu'
Aug 09,2018
0 people found
this helpful
She has been very helpful to us and presented us with a home in an amazing area for a really low relative price range. She is very professional and responsive to texts and emails, incredibly kind and we always felt taken care of....
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Comment on agent fees
They were sensible.
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“Review from Peter...”

Aug 08,2018
Minithumbup
By: 'Peter'
Aug 08,2018
0 people found
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I have used this Agent over many years letting out 3 different properties in Barnes.They are highly professional,reliable and competitive. I am 100% satisified with the excellent service provided. Very much hands on. They manage my little Victorian cottage as if it were their own....
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Good
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“Consistently excellent service...”

Aug 08,2018
Minithumbup
By: 'Peter K'
Aug 08,2018
0 people found
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Carter Jonas (previously Boileaus and before that Sargent & Young) have managed my house in Barnes since 2003 and have always done so extremely professionally. I have no hesitation in recommending them and, in particular, Maria Ryan and Pauline Tierney...
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Comment on agent fees
Not particularly cheap, but definitely worth the money
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“Excellent...”

Aug 08,2018
Minithumbup
By: 'Mr Bush'
Aug 08,2018
0 people found
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A great service from start to finish. Smooth, efficient, and hassle free. Pauline was a great help, and communicated very well....
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“Tenants found...”

Aug 07,2018
Minithumbup
By: 'Church Council'
Aug 07,2018
0 people found
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After a bad reference from one prospective tenant, a second tenant was found and the. House is now let to them....
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“Carter Jonas...”

Aug 07,2018
Minithumbup
By: 'Hugh'
Aug 07,2018
0 people found
this helpful
We have rented through Carter Jonas for 15 years and they have always been very helpful and efficient. They are not on the clock and charging you for every action and their fees are reasonable given the smooth service that is provided. We have used other ...
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“Taking the pain away...”

Aug 07,2018
Minithumbup
By: 'Vickyb'
Aug 07,2018
0 people found
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My experience of Carter Jonas Barnes has been entirely positive. They are very professional, and really do relieve their landlords of any care. I feel that I never have to worry and can sit back and let them get on with the job. On the ...
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Comment on agent fees
The fees are not the cheapest, but they are reasonable. I have used a cheaper agent in the past but they were nowhere near as good, so I feel I am getting value for money
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“Carter Jonas...”

Jul 26,2018
Minithumbup
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Catherine
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Sarah
By: 'GM'
Jul 26,2018
0 people found
this helpful
Excellent service, quick and efficient staff. Staff could not have been more helpful. Would recommend this company to anyone buying or renting to give them a call....
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“Excellent service...”

Jul 20,2018
Minithumbup
By: 'Hootsmon'
Jul 20,2018
0 people found
this helpful
Isabelle and Lewis managed our sale beautifully, kept us fully informed, were extremely professional and cheerful and had a great sense of humour too, I can highly recommend Carter Jonas....
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Comment on agent fees
Very reasonable.
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“Excellent service...”

Jul 12,2018
Minithumbup
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Catherine
By: 'Nigel Oakes'
Jul 12,2018
0 people found
this helpful
Catherine was fantastic and provided us with a very professional service throughout. We were very concerned about moving into a rural house, having largely been urban tenants and Catherine reassured us at every stage. Most importantly she gave us a very frank and honest view ...
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Comment on agent fees
Reasonable
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NAEA ARLA RICS TPOS Property Redress Scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
100 4 127 29 6 0 2 2 9 7

Agent Fees

No fees set.

Complaints Procedure

COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to complaints@carterjonas.co.uk
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:23 PM 25/01/2018 by allAgents

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View All 30 Branches


Carter Jonas - Barnes, London, SW13
Barnes
70 White Hart Lane, London SW13 0PZ
(90)
Carter Jonas - Basingstoke, RG21
Basingstoke
26 London Street, Basingstoke RG21 7PG
(0)
Carter Jonas - Bishopspark London, London, SW6
Bishopspark London
361 Fulham Palace Road, London SW6 6TA
(4)
show all branches (30)
Carter Jonas - Boroughbridge, YO51
Boroughbridge
15-17 High Street, Boroughbridge YO51 9AW
(0)
Carter Jonas - Fulham London, London, SW6
Fulham London
783 Fulham Road, London SW6 5HD
(60)
Carter Jonas - Harrogate, HG1
Harrogate
Regent House, 13-15 Albert Street, Harrogate HG1 1JX
(0)
Carter Jonas - Holland Park London, London, W11
Holland Park London
8 Addison Avenue, London W11 4QR
(7)
Carter Jonas - Huddersfield, HD7
Huddersfield
Manor House, Nabbs Lane, Huddersfield HD7 5AU
(0)
Carter Jonas - Kendal, LA9
Kendal
52 Kirkland, Kendal LA9 5AP
(1)
Carter Jonas - Knightsbridge and Chelsea, London, SW3
Knightsbridge and Chelsea
47 Beauchamp Place, London SW3 1NX
(0)
Carter Jonas - Leeds, LS1
Leeds
9 Bond Court, Leeds LS1 2JZ
(0)
Carter Jonas - Leeds, LS1
Leeds
Carlton Tower, 34 St Pauls Street, Leeds LS1 2QB
(0)
Carter Jonas - Marlborough, SN8
Marlborough
93 High Street, Marlborough SN8 1HD
(12)
Carter Jonas - Marylebone, London, W1G
Marylebone
37 New Cavendish Street, London W1G 9TL
(2)
Carter Jonas - Mayfair London, London, W1K
Mayfair London
127 Mount Street, London W1K 3NT
(10)
Carter Jonas - Newbury, RG14
Newbury
51 Northbrook Street, Newbury RG14 1DT
(23)
Carter Jonas - Northampton, NN4
Northampton
12 Waterside Way, Bedford Road, Northampton NN4 7XD
(0)
Carter Jonas - Port Penrhyn, LL57
Office 16
The Estate Office, Port Penrhyn LL57 4HN
(0)
Carter Jonas - Hadnall, Shrewsbury, SY4
Office 17
Black Birches, Shrewsbury SY4 3DH
(2)
Carter Jonas - High Green, WR8
Office 18
Croome Estate Office , High Green WR8 9JS
(0)
Carter Jonas - Oxford, OX2
Oxford
Mayfield House, 256 Banbury Road, Oxford OX2 7DE
(2)
Carter Jonas - Peterborough, PE1
Peterborough
43 Priestgate, Peterborough PE1 1AR
(0)
Carter Jonas - Shrewsbury, SY4
Shrewsbury
South Pavilion, Sansaw Business Park, Shrewsbury SY4 4AS
(0)
Carter Jonas - Sudbury, CO10
Sudbury
St Marys Court, Little St Marys, Sudbury CO10 9LQ
(0)
Carter Jonas - The Marque Cambridge, Cambridge, CB2
The Marque Cambridge
The Marque, 141 Hills Road, Cambridge CB2 8RJ
(12)
Carter Jonas - Wandsworth London, London, SW17
Wandsworth London
19 Bellevue Road, London SW17 7EG
(17)
Carter Jonas - Wells, BA5
Wells
32 Chamberlain Street, Wells BA5 2DP
(0)
Carter Jonas - Winchester, SO23
Winchester
9-10 Jewry Street, Winchester SO23 8RZ
(1)
Carter Jonas - Wood St Bath, Bath, BA1
Wood St Bath
5-6 Wood Street, Bath BA1 2JQ
(0)
Carter Jonas - York, YO1
York
82 Micklegate, York YO1 6LF
(3)

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