Carringtons Estate Agency

66 reviews 4.4 /5 rating
  • 88% valuation accuracy
  • 88% recommend
  • 96% fee satisfaction
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    Adam Kent
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    Samantha Hill
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    Andrew Hill
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    Alex McDonald
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    Imogen Smith
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    Nicky Hill
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    Tania Wagstaffe
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    Callum O'Mahony
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    Amy Marchant
Carringtons is a family-run and managed independent estate agent, based on Kingston Hill for almost 20 years. Our local roots allow us to be truly passionate about the homes that Kingston has to offer, and the schools, parks, shops and restaurants that have flourished around them.

5-7 Kingston Hill
Kingston Upon Thames
Greater London
KT2 7PW
020 8549 3366

 
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Jun 05,2017
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Samantha Hill
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Jun 05,2017
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Excellent service from Sam. Very helpful and organised and it was great to have someone so competent managing the tenancy....
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Apr 29,2017
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Samantha Hill
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Apr 29,2017
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Samantha is an exceptional property manager. She responded to emails and phone calls immediately and always managed to help us find a solution. She would go above and beyond- even helping with additional queries, and in a very friendly and approachable way. She is an asset to Carringtons....
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Used the agent for short term let.
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Mar 15,2017
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Adam Kent
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Imogen Smith
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Mar 15,2017
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Lovely professional kind and helpful people, responsive to phone calls and emails withan excellent knowledge of the local area and market...
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Mar 13,2017
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Samantha Hill
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Mar 13,2017
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Sam is always at the end of the phone if there is anything we need regarding the property. She was there straight away when we had an issue getting in through a communal door (out of hours) and spent a few hours of her own time dealing with this. She has always been extremely helpful and a delight to liaise with. She is an asset to the business!...
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Mar 01,2017
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Samantha Hill
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Mar 01,2017
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Samantha has been the property manager since the tenancy of my property began in 2016. Sam goes out of her way to deal with and resolve problems that arise, working very quickly and effectively. She liaises between my tenants and myself very politely and professionally and suggests her own effective remedies based on her experience. Sam works to a consistently high standard, is very hardworking and is a good prompt communicator. Samantha provides excellent service and I recommend her very highly...
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Comment on agent fees
This agent's fees are competitive.
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Feb 10,2017
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Feb 10,2017
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As a landlord I can certainly say that Carringtons have provided an extremely professional and personal service. I have used larger agents with several offices previously, but would certainly recommend Carringtons in preference to them in the Kingston Hill/Norbiton/Ham area....
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Comment on agent fees
Better than the larger agents
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Jan 13,2017
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Samantha Hill
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Jan 13,2017
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I have been dealing with Carringtons, as a tenant, for over 8 years. At the beginning, we had all sorts of issues with the agency. However, since Samantha joined the club everything has suddenly changed to a 5 stars service. Whenever we had a problem she has always been around to help, and not surprisingly she got the things sorted to our superb satisfaction. Therefore, I want to say, thank you Samantha you have been great....
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Comment on agent fees
There is nothing to complain about when it comes to fees. Samantha has always managed to negotiate the best possible fees for us.
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Oct 19,2016
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Andrew Hill
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Alex McDonald
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Oct 19,2016
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The team at Carringtons were proactive and ensured the selling process kept moving by communicating effectively between all parties. Andrew and Alex were very professional, approachable, prompt and efficient. They took a consistent interest in our sale and contacted the vendors when required to do so thus speeding up the process. We found the entire staff at all times to be extremely courteous, reliable and helpful. We would have no hesitation in recommending the services of Carringtons....
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Good
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Sep 21,2016
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Samantha Hill
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Sep 21,2016
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I have worked closely with Carringtons for just over two years now. Originally purchasing my flat through the agency and being so impressed with their service, choosing to stay with them for the letting as well. Sam has managed my letting property with ease. From organising renovations to dealing with tenants and in some cases their parents! Sam has always worked consistently to a high standard, communication is easy and fluid, Sam is a hard working individual. I highly recommend Sam and her tea...
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Comment on agent fees
Fair fees
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Aug 31,2016
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Alex McDonald
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Aug 31,2016
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Alex managed an elongated and potentially tricky purchase for us and kept everyone well informed of the state of affairs. Happily secured the right property for us at a fair price....
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Aug 19,2016
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Alex McDonald
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Nicky Hill
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Aug 19,2016
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Alex sold 2 properties for us. The first was very straight forward and completely quickly, easily and efficiently. The other was protracted due to change of buyer and then lengthy chain. Throughout the 6+ months, Alex was regularly in contact and providing guidance very politely in a positive but not pushy manner. He was a delight to work with and proved to be much more effective than other agents that I used. Very professional and a job well done, with grateful thanks...
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Comment on agent fees
Very fair and well earned!
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Aug 14,2016
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Callum O'Mahony
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Aug 14,2016
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Carringtons recently dealt with the probate sale of a flat for me. Finding a buyer was made more difficult due to the difficulty in getting a mortgage for a flat in this particular building. However Callum was proactive in finding a buyer and was very diligent in following up the sale; dealing well with a few problems. All the other staff that I had dealings with were also very helpful....
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Comment on agent fees
Fair fees
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May 18,2016
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Imogen Smith
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May 18,2016
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I recently had to use Carringtons services as had to move home with my family. I found a lovely house in Kingston advertised online by Carringtons and immediately called to book a viewing. The staff member on the phone (Imogen) was really helpful and answered all my questions and concerns while booking the viewing. We then were shown the property and all its features to the best of Imogen's knowledge. We made an offer straight after the viewing and were explained how the negotiating and choosing...
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Comment on agent fees
Seems appropriate for the services provided.
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By: Carringtons
May 18, 2016
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Thank you so much for your kind comments. We hope you are settling down well in your new home and are very happy to hear about your positive experience with Carringtons. Please like us on Facebook and follow us on Twitter @Carringtons3366. Thank you again for taking the time to show your support. We look forward to working with you again. ...
May 12,2016
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May 12,2016
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We have received the highest level of service from Carringtons in Kingston. They have consistently found us good tenants over a number of years, and from an administration perspective they are faultless. All of the staff are exceptionally professional, polite, and accommodating. I would not hesitate to recommend them to any prospective landlord....
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Comment on agent fees
Good.
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By: Carringtons
May 12, 2016
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Thank you so much for your kind comments. The team are very happy to hear about your experience and would really appreciate it if you could recommend us. We will give you £50 as a thank you for your recommendation once we are instructed on the sale or rental of their home. Please like us on Facebook and follow us on Twitter. Thank you again for taking the time to show your support. We look forward to working with you again. ...
Apr 25,2016
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Alex McDonald
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Apr 25,2016
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We have recently completed the sale of our Mother's house in Kingston Vale - Carringtons were very helpful throughout the sale but when we ran into a few complications nearing completion, Alex MacDonald was very kind, courteous & quick to help us resolve these issues and he was very professional throughout, which both my Brother and I appreciated...
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Apr 25,2016
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Samantha Hill
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Imogen Smith
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Apr 25,2016
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Using Carringtons has been an enjoyable experience because the team are personable, professional and communicative. Things moved forward very quickly and efficiently. A particular thank you to Sam, Imogen and Michaela who have been so helpful!...
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Comment on agent fees
Good
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Apr 12,2016
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Samantha Hill
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Apr 12,2016
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We have been renting a property in Kingston through Carringtons for just over a year following a relocation to Singapore. The house we are renting was newly refurbished so there were a lot of snagging issues to be resolved after we moved in. Sam has been absolutely brilliant, particularly given the extent of the queries and requests. She has always been responsive, flexible, polite and charming. She has made the process of renting stress-free. She has been a source of great support and a pl...
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Mar 21,2016
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Alex McDonald
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Mar 21,2016
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Alex is an outstanding estate agent. One of the major reasons for us staying with the property was him. The deal was quite complicated and I have a feeling that it may have fallen through had it been a different agent. Usually estate agents tend to be pushy and overly friendly. He was always courteous and respectful. It was a pleasure to have him as an agent....
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Comment on agent fees
No experience
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Feb 25,2016
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Alex McDonald
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Feb 25,2016
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We had a really good experience with Carringtons when selling our flat. They responded to emails quickly and kept us in the loop when new things cropped up. We got to approve the advert for our property before it went up and I feel the whole process was managed well. Very glad we went with them! The only downside is their commission was slightly higher than competitors, but we negotiated this down before going with them....
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Comment on agent fees
As I said, the only downside is their commission was slightly higher than competitors, but we negotiated this down before going with them. We were happy with the final percentage agreed.
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Feb 25,2016
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Samantha Hill
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Feb 25,2016
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We've been tenants of Carringtons for 5 years, initially the service was not great but since Sam started it's been excellent and she is always helpful and sorts things out straight away....
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Comment on agent fees
No fees for renewal of contract
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Feb 03,2016
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Alex McDonald
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Feb 03,2016
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Alex was absolutely fantastic - I was really impressed with what they managed to achieve, it far exceeded our expectations. They had a sound knowledge of the estate which really helped with the initial conversations. And I didn't get absolutely hounded by them when I was making up my mind which agent to choose - they were responsive and keen, but never pushy. Alex and Callum really worked their socks off to pull in the offers. We did an open day, which resulted in 14 offers, 8 of which were ...
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Comment on agent fees
ok
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Jan 28,2016
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Alex McDonald
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Jan 28,2016
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Review: Alex McDonald, Carringtons Estate Agency, Kingston-upon-Thames This was Mums first move, from her first house after 54 years. Alex was so, so, very helpful, patient and encouraging for her, facilitating the least distress and inconvenience to both of us. He is very professional, and excellent in communication and feedback from all viewers -and positive for all outcomes. For us personally, he gave so much consideration about the impact of viewers on our young indoor cats, allowing us to...
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Oct 23,2015
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Samantha Hill
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Imogen Smith
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Oct 23,2015
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Our two years in this property were so lovely because of Carringtons and Samantha in particular. Being from the US, they worked with our international guarantors and got us settled quickly. There were a few things on the property that caused issues, but they were dealt with quickly and smoothly. At one point, new windows were to be installed and they worked with our schedules in order to do it while we were away on holiday causing no interruptions to our busy schedules, as it was quite a big pro...
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By: Samantha
Oct 23, 2015
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Hi Jenna, Thank you so much for your comments. We are extremely pleased your two years in Kingston have been enjoyable and the experience you have had with us has been so positive. We wish you very well and hope to see you in the future if you come back from the US once more. Best, Samantha ...
Sep 17,2015
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Imogen Smith
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Sep 17,2015
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Imogen was immensely helpful in securing us a property that we love. Very patient (with our need for multiple viewings) and professional which sums up the vibe in the office in general. Absolute breath of fresh air when compared to what I've dealt with in the past. Highly recommended and would absolutely, unreservedly approach them again if we needed to....
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Comment on agent fees
Generally I'm not a fan of some of the fees but comparatively these were reasonable and justified.
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Sep 14,2015
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Imogen Smith
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Sep 14,2015
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We were interested in a property and was shown around by a member of staff. We didn't think much of the staff apart from the fact she wasn't very informative and seemed clueless about much of the property. Similar to previous reviews, we also had to pay a deposit/holding fee in cash which seemed bizarre to us at the time, but figured they couldn't cheat us if we were sitting in their office. We were also told by the same member of staff that they would send us the inventory list within a week...
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What agent could do to change your mind?
this isn't the only problem, but maybe getting a card machine would be a good start.
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By: Sam
Sep 15, 2015
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Dear Ness, At Carringtons we pride ourselves on exceptional customer service and satisfaction. I am very sorry that your experience did not match up to our usual professional standard. All our negotiators are highly trained and aim to be equipped and able to answer every question potential tenants and landlords may have. Unfortunately this isn't always possible to do this without further research. Carringtons staff are in contact with tenants and complete regular inspections when the l ...
Sep 11,2015
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Alex McDonald
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Sep 11,2015
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Very professional and helpful. Very easy to contact and always replied to queries very swiftly. I would definitely recommend them...
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Comment on agent fees
Readonable
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Sep 02,2015
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Samantha Hill
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Tania Wagstaffe
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Sep 02,2015
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Sam has been an excellent estate agent for us. She goes out of her way to help and resolve any problems that rise, as we used Carringtons management for the rent of our flat. She is a excellent, highly reliable, trustworthy and highly motivated member of staff....
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Aug 25,2015
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Alex McDonald
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Andrew Hill
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Aug 25,2015
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From the outset, it was clear that our property would be a unique sale due to the fact that it was both commercial and residential. Despite this, Carringtons were open and honest with us and helped us to find a suitable buyer. Every step along the way, Alex and his team have spent hours of time in chasing paperwork, ringing buyers and giving us sound advice so that we would get the best possible outcome. As a family, we feel that Carringtons really couldn't have done anymore for us and we are ex...
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By: Chris Reynolds
Jan 19, 2016
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This was Mums first move, from her first house after 54 years. Alex was so, so, very helpful, patient and encouraging for her, facilitating the least distress and inconvenience to both of us. He is very professional, and excellent in communication and feedback from all viewers -and positive for all outcomes. For us personally, he gave so much consideration about the impact of viewers on our young indoor cats, allowing us to take them out into the car prior to each viewing. He cares about his ...
Aug 18,2015
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Alex McDonald
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Nicky Hill
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Aug 18,2015
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I cannot recommend the service highly enough, from the start when some excellent photographs of our house were taken to the day we actually moved house. We dealt with several members of the team at different times during the sale, and all of them were polite, helpful and efficient. Alex McDonald was the main agent in our sale. He kept up the momentum of the sale at all times, while never feeling 'pushy'. He responded to all calls promptly, even those made out of normal office hours. He also had ...
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Comment on agent fees
I was very surprised by my feelings here: I think they deserved the money for their hard work and efficiency!
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Jul 30,2015
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Imogen Smith
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Jul 30,2015
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Very disappointed with this agency and will not recommend it! Imogen send me a email with this property details, which sounded good and me and my wife book a viewing. The flat was lovely and I contact Imogen to go ahead with the paperwork to rent it. She ask me what was my offer and I offer £50 per month lower than advertised, she told will contact the landlord and back to me after. Next day no news from her so I contact her on the following day asking for an answer, she told the landlord ...
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Areas covered
  • KT1
  • KT2
  • KT3
  • SW15

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Agent Fees

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Last updated at 3:16 PM 02/09/2015 by Emily Parry

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Last updated at 3:16 PM 02/09/2015 by Emily Parry
Adam Kent - no image available Adam Kent
Lettings Consultant 1 reviews

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Samantha Hill - no image available Samantha Hill
Property Management & Maintenance 27 reviews

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Andrew Hill - no image available Andrew Hill
Sales 2 reviews

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Alex McDonald - no image available Alex McDonald
Sales Manager 18 reviews

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Imogen Smith - no image available Imogen Smith
Lettings Manager 13 reviews

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Nicky Hill - no image available Nicky Hill
Director 4 reviews

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Tania Wagstaffe - no image available Tania Wagstaffe
Accounts 1 reviews

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Callum O'Mahony - upload your photo Callum O'Mahony
Sales Consultant 1 reviews

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Amy Marchant - upload your photo Amy Marchant
Lettings Consultant 0 reviews

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Opening hours


  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed

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