Sign In

Carringtons Estate Agency

58 reviews
  • 4.3 /5 rating
  • 86% recommend
  • 96% fee satisfaction
  • upload your photo
    Adam Kent
  • upload your photo
    Samantha Hill
  • upload your photo
    Andrew Hill
  • upload your photo
    Alex McDonald
  • upload your photo
    Imogen Smith
  • upload your photo
    Nicky Hill
  • upload your photo
    Tania Wagstaffe
  • claim your profile
    Callum O'Mahony
  • claim your profile
    Amy Marchant
Carringtons is a family-run and managed independent estate agent, based on Kingston Hill for almost 20 years. Our local roots allow us to be truly passionate about the homes that Kingston has to offer, and the schools, parks, shops and restaurants that have flourished around them.

5-7 Kingston Hill
Kingston Upon Thames
Greater London
KT2 7PW
020 8549 3366

 


Properties for sale
Properties for rent
Not a transparent agent

Sep 21,2016
Minithumbup
By:
Sep 21,2016
Featured Review
0 people found
this helpful
I have worked closely with Carringtons for just over two years now. Originally purchasing my flat through the agency and being so impressed with their service, choosing to stay with them for the letting as well. Sam has managed my letting property with ease. From organising renovations to dealing with tenants and in some cases their parents! Sam has always worked consistently to a high standard, communication is easy and fluid, Sam is a hard working individual. I highly recommend Sam and her tea...
read full review
Comment on agent fees
Fair fees
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
Aug 31,2016
Minithumbup
By:
Aug 31,2016
Featured Review
0 people found
this helpful
Alex managed an elongated and potentially tricky purchase for us and kept everyone well informed of the state of affairs. Happily secured the right property for us at a fair price....
read full review
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
Aug 19,2016
Minithumbup
By:
Aug 19,2016
Featured Review
0 people found
this helpful
Alex sold 2 properties for us. The first was very straight forward and completely quickly, easily and efficiently. The other was protracted due to change of buyer and then lengthy chain. Throughout the 6+ months, Alex was regularly in contact and providing guidance very politely in a positive but not pushy manner. He was a delight to work with and proved to be much more effective than other agents that I used. Very professional and a job well done, with grateful thanks...
read full review
Comment on agent fees
Very fair and well earned!
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
Aug 14,2016
Minithumbup
By:
Aug 14,2016
Featured Review
0 people found
this helpful
Carringtons recently dealt with the probate sale of a flat for me. Finding a buyer was made more difficult due to the difficulty in getting a mortgage for a flat in this particular building. However Callum was proactive in finding a buyer and was very diligent in following up the sale; dealing well with a few problems. All the other staff that I had dealings with were also very helpful....
read full review
What agent could do to change your mind?
Fair fees
Comment on agent fees
Fair fees
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
May 18,2016
Minithumbup
By:
May 18,2016
Featured Review
0 people found
this helpful
I recently had to use Carringtons services as had to move home with my family. I found a lovely house in Kingston advertised online by Carringtons and immediately called to book a viewing. The staff member on the phone (Imogen) was really helpful and answered all my questions and concerns while booking the viewing. We then were shown the property and all its features to the best of Imogen's knowledge. We made an offer straight after the viewing and were explained how the negotiating and choosing...
read full review
What agent could do to change your mind?
Seems appropriate for the services provided.
Comment on agent fees
Seems appropriate for the services provided.
Comments (1) Report abuse Print review Feature this review
Was this helpful? Yes
By: Carringtons
May 18, 2016
View all comments (1)
Thank you so much for your kind comments. We hope you are settling down well in your new home and are very happy to hear about your positive experience with Carringtons. Please like us on Facebook and follow us on Twitter @Carringtons3366. Thank you again for taking the time to show your support. We look forward to working with you again.....
Sep 21,2016
Minithumbup
By:
Sep 21,2016
0 people found
this helpful
I have worked closely with Carringtons for just over two years now. Originally purchasing my flat through the agency and being so impressed with their service, choosing to stay with them for the letting as well. Sam has managed my letting property with ease. From organising renovations to dealing with tenants and in some cases their parents! Sam has always worked consistently to a high standard, communication is easy and fluid, Sam is a hard working individual. I highly recommend Sam and her tea...
read full review
Comment on agent fees
Fair fees
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
Alex managed an elongated and potentially tricky purchase for us and kept everyone well informed of the state of affairs. Happily secured the right property for us at a fair price....
read full review
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
Aug 19,2016
Minithumbup
By:
Aug 19,2016
0 people found
this helpful
Alex sold 2 properties for us. The first was very straight forward and completely quickly, easily and efficiently. The other was protracted due to change of buyer and then lengthy chain. Throughout the 6+ months, Alex was regularly in contact and providing guidance very politely in a positive but not pushy manner. He was a delight to work with and proved to be much more effective than other agents that I used. Very professional and a job well done, with grateful thanks...
read full review
Comment on agent fees
Very fair and well earned!
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
Aug 14,2016
Minithumbup
By:
Aug 14,2016
0 people found
this helpful
Carringtons recently dealt with the probate sale of a flat for me. Finding a buyer was made more difficult due to the difficulty in getting a mortgage for a flat in this particular building. However Callum was proactive in finding a buyer and was very diligent in following up the sale; dealing well with a few problems. All the other staff that I had dealings with were also very helpful....
read full review
What agent could do to change your mind?
Fair fees
Comment on agent fees
Fair fees
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
May 18,2016
Minithumbup
By:
May 18,2016
0 people found
this helpful
I recently had to use Carringtons services as had to move home with my family. I found a lovely house in Kingston advertised online by Carringtons and immediately called to book a viewing. The staff member on the phone (Imogen) was really helpful and answered all my questions and concerns while booking the viewing. We then were shown the property and all its features to the best of Imogen's knowledge. We made an offer straight after the viewing and were explained how the negotiating and choosing...
read full review
What agent could do to change your mind?
Seems appropriate for the services provided.
Comment on agent fees
Seems appropriate for the services provided.
Comments (1) Report abuse Print review Feature this review
Was this helpful? Yes
By: Carringtons
May 18, 2016
View all comments (1)
Thank you so much for your kind comments. We hope you are settling down well in your new home and are very happy to hear about your positive experience with Carringtons. Please like us on Facebook and follow us on Twitter @Carringtons3366. Thank you again for taking the time to show your support. We look forward to working with you again.....
May 12,2016
Minithumbup
By:
May 12,2016
0 people found
this helpful
We have received the highest level of service from Carringtons in Kingston. They have consistently found us good tenants over a number of years, and from an administration perspective they are faultless. All of the staff are exceptionally professional, polite, and accommodating. I would not hesitate to recommend them to any prospective landlord....
read full review
Comment on agent fees
Good.
Comments (1) Report abuse Print review Feature this review
Was this helpful? Yes
By: Carringtons
May 12, 2016
View all comments (1)
Thank you so much for your kind comments. The team are very happy to hear about your experience and would really appreciate it if you could recommend us. We will give you £50 as a thank you for your recommendation once we are instructed on the sale or rental of their home. Please like us on Facebook and follow us on Twitter. Thank you again for taking the time to show your support. We look forward to working with you again.....
Apr 25,2016
Minithumbup
By:
Apr 25,2016
0 people found
this helpful
We have recently completed the sale of our Mother's house in Kingston Vale - Carringtons were very helpful throughout the sale but when we ran into a few complications nearing completion, Alex MacDonald was very kind, courteous & quick to help us resolve these issues and he was very professional throughout, which both my Brother and I appreciated...
read full review
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
Apr 25,2016
Minithumbup
By:
Apr 25,2016
0 people found
this helpful
Using Carringtons has been an enjoyable experience because the team are personable, professional and communicative. Things moved forward very quickly and efficiently. A particular thank you to Sam, Imogen and Michaela who have been so helpful!...
read full review
Comment on agent fees
Good
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
Apr 12,2016
Minithumbup
By:
Apr 12,2016
0 people found
this helpful
We have been renting a property in Kingston through Carringtons for just over a year following a relocation to Singapore. The house we are renting was newly refurbished so there were a lot of snagging issues to be resolved after we moved in. Sam has been absolutely brilliant, particularly given the extent of the queries and requests. She has always been responsive, flexible, polite and charming. She has made the process of renting stress-free. She has been a source of great support and a pl...
read full review
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
Mar 21,2016
Minithumbup
By:
Mar 21,2016
0 people found
this helpful
Alex is an outstanding estate agent. One of the major reasons for us staying with the property was him. The deal was quite complicated and I have a feeling that it may have fallen through had it been a different agent. Usually estate agents tend to be pushy and overly friendly. He was always courteous and respectful. It was a pleasure to have him as an agent....
read full review
What agent could do to change your mind?
No experience
Comment on agent fees
No experience
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
Feb 25,2016
Minithumbup
By:
Feb 25,2016
0 people found
this helpful
We had a really good experience with Carringtons when selling our flat. They responded to emails quickly and kept us in the loop when new things cropped up. We got to approve the advert for our property before it went up and I feel the whole process was managed well. Very glad we went with them! The only downside is their commission was slightly higher than competitors, but we negotiated this down before going with them....
read full review
What agent could do to change your mind?
As I said, the only downside is their commission was slightly higher than competitors, but we negotiated this down before going with them. We were happy with the final percentage agreed.
Comment on agent fees
As I said, the only downside is their commission was slightly higher than competitors, but we negotiated this down before going with them. We were happy with the final percentage agreed.
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
Feb 25,2016
Minithumbup
By:
Feb 25,2016
0 people found
this helpful
We've been tenants of Carringtons for 5 years, initially the service was not great but since Sam started it's been excellent and she is always helpful and sorts things out straight away....
read full review
What agent could do to change your mind?
No fees for renewal of contract
Comment on agent fees
No fees for renewal of contract
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
Feb 03,2016
Minithumbup
By:
Feb 03,2016
0 people found
this helpful
Alex was absolutely fantastic - I was really impressed with what they managed to achieve, it far exceeded our expectations. They had a sound knowledge of the estate which really helped with the initial conversations. And I didn't get absolutely hounded by them when I was making up my mind which agent to choose - they were responsive and keen, but never pushy. Alex and Callum really worked their socks off to pull in the offers. We did an open day, which resulted in 14 offers, 8 of which were ...
read full review
What agent could do to change your mind?
ok
Comment on agent fees
ok
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
Jan 28,2016
Minithumbup
By:
Jan 28,2016
0 people found
this helpful
Review: Alex McDonald, Carringtons Estate Agency, Kingston-upon-Thames This was Mums first move, from her first house after 54 years. Alex was so, so, very helpful, patient and encouraging for her, facilitating the least distress and inconvenience to both of us. He is very professional, and excellent in communication and feedback from all viewers -and positive for all outcomes. For us personally, he gave so much consideration about the impact of viewers on our young indoor cats, allowing us to...
read full review
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
Oct 23,2015
Minithumbup
By:
Oct 23,2015
0 people found
this helpful
Our two years in this property were so lovely because of Carringtons and Samantha in particular. Being from the US, they worked with our international guarantors and got us settled quickly. There were a few things on the property that caused issues, but they were dealt with quickly and smoothly. At one point, new windows were to be installed and they worked with our schedules in order to do it while we were away on holiday causing no interruptions to our busy schedules, as it was quite a big pro...
read full review
Comments (1) Report abuse Print review Feature this review
Was this helpful? Yes
By: Samantha
Oct 23, 2015
View all comments (1)
Hi Jenna, Thank you so much for your comments. We are extremely pleased your two years in Kingston have been enjoyable and the experience you have had with us has been so positive. We wish you very well and hope to see you in the future if you come back from the US once more. Best, Samantha....
Sep 17,2015
Minithumbup
By:
Sep 17,2015
0 people found
this helpful
Imogen was immensely helpful in securing us a property that we love. Very patient (with our need for multiple viewings) and professional which sums up the vibe in the office in general. Absolute breath of fresh air when compared to what I've dealt with in the past. Highly recommended and would absolutely, unreservedly approach them again if we needed to....
read full review
What agent could do to change your mind?
Generally I'm not a fan of some of the fees but comparatively these were reasonable and justified.
Comment on agent fees
Generally I'm not a fan of some of the fees but comparatively these were reasonable and justified.
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
Sep 14,2015
Minithumbdown
By:
Sep 14,2015
0 people found
this helpful
We were interested in a property and was shown around by a member of staff. We didn't think much of the staff apart from the fact she wasn't very informative and seemed clueless about much of the property. Similar to previous reviews, we also had to pay a deposit/holding fee in cash which seemed bizarre to us at the time, but figured they couldn't cheat us if we were sitting in their office. We were also told by the same member of staff that they would send us the inventory list within a week...
read full review
What agent could do to change your mind?
this isn't the only problem, but maybe getting a card machine would be a good start.
Comments (1) Report abuse Print review Feature this review
Was this helpful? Yes
By: Sam
Sep 15, 2015
View all comments (1)
Dear Ness, At Carringtons we pride ourselves on exceptional customer service and satisfaction. I am very sorry that your experience did not match up to our usual professional standard. All our negotiators are highly trained and aim to be equipped and able to answer every question potential tenants and landlords may have. Unfortunately this isn't always possible to do this without further research. Carringtons staff are in contact with tenants and complete regular inspections when the l....
Sep 11,2015
Minithumbup
By:
Sep 11,2015
0 people found
this helpful
Very professional and helpful. Very easy to contact and always replied to queries very swiftly. I would definitely recommend them...
read full review
What agent could do to change your mind?
Readonable
Comment on agent fees
Readonable
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
Sep 02,2015
Minithumbup
By:
Sep 02,2015
0 people found
this helpful
Sam has been an excellent estate agent for us. She goes out of her way to help and resolve any problems that rise, as we used Carringtons management for the rent of our flat. She is a excellent, highly reliable, trustworthy and highly motivated member of staff....
read full review
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
Aug 25,2015
Minithumbup
By:
Aug 25,2015
0 people found
this helpful
From the outset, it was clear that our property would be a unique sale due to the fact that it was both commercial and residential. Despite this, Carringtons were open and honest with us and helped us to find a suitable buyer. Every step along the way, Alex and his team have spent hours of time in chasing paperwork, ringing buyers and giving us sound advice so that we would get the best possible outcome. As a family, we feel that Carringtons really couldn't have done anymore for us and we are ex...
read full review
Comments (1) Report abuse Print review Feature this review
Was this helpful? Yes
By: Chris Reynolds
Jan 19, 2016
View all comments (1)
This was Mums first move, from her first house after 54 years. Alex was so, so, very helpful, patient and encouraging for her, facilitating the least distress and inconvenience to both of us. He is very professional, and excellent in communication and feedback from all viewers -and positive for all outcomes. For us personally, he gave so much consideration about the impact of viewers on our young indoor cats, allowing us to take them out into the car prior to each viewing. He cares about his ....
Aug 18,2015
Minithumbup
By:
Aug 18,2015
0 people found
this helpful
I cannot recommend the service highly enough, from the start when some excellent photographs of our house were taken to the day we actually moved house. We dealt with several members of the team at different times during the sale, and all of them were polite, helpful and efficient. Alex McDonald was the main agent in our sale. He kept up the momentum of the sale at all times, while never feeling 'pushy'. He responded to all calls promptly, even those made out of normal office hours. He also had ...
read full review
What agent could do to change your mind?
I was very surprised by my feelings here: I think they deserved the money for their hard work and efficiency!
Comment on agent fees
I was very surprised by my feelings here: I think they deserved the money for their hard work and efficiency!
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
Jul 30,2015
Minithumbdown
By:
Jul 30,2015
0 people found
this helpful
Very disappointed with this agency and will not recommend it! Imogen send me a email with this property details, which sounded good and me and my wife book a viewing. The flat was lovely and I contact Imogen to go ahead with the paperwork to rent it. She ask me what was my offer and I offer �50 per month lower than advertised, she told will contact the landlord and back to me after. Next day no news from her so I contact her on the following day asking for an answer, she told the land...
read full review
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
Jul 15,2015
Minithumbup
By:
Jul 15,2015
0 people found
this helpful
We used Carringtons in Kingston for a two year tenancy. Overall they were helpful and responded fairly quickly with requests for assistance. Initially upon move-in we dealt with a lady called Karen who was unhelpful, rude and obnoxious, however, I believe she has now left and throughout our tenancy our contact was, Samantha Hill, who was competent, helpful and seemed like a nice young lady. Overall, I would recommend Carringtons....
read full review
Comments (1) Report abuse Print review Feature this review
Was this helpful? Yes
By: Samantha
Jul 15, 2015
View all comments (1)
Dear Douglas, Thank you very much for your comments. I am really glad you have found our service over the last two years to have been very high and that its been in stark contrast to your initial thoughts on move in. We have had a complete staff changeover and please be assured client and customer service is of the absolute priority. All the best, Samantha Property Manager....
Jun 03,2015
Minithumbup
By:
Jun 03,2015
0 people found
this helpful
Samantha was our contact person whenever we had enquiries during our tenancy. She always responded quickly and she was highly committed to making our stay in the flat as good as possible. Samantha even gave us her personal phone number for us to reach her outside working hours, and she kept her word when she promised to answer as quickly as possible. We highly appreciated having Samantha as our property manager, and give our strongest recommendation to hire her....
read full review
Comments (1) Report abuse Print review Feature this review
Was this helpful? Yes
By: Samantha Hill
Jun 03, 2015
View all comments (1)
Hi Even, Thank you so much for your comments, I am extremely happy you all enjoyed your time at the property whilst you have been in Kingston and that you experienced such high service from myself. We look forward to helping you again with your search when you return in September. Kind Regards Samantha Property Manager....
Apr 26,2015
Minithumbup
By:
Apr 26,2015
0 people found
this helpful
My husband and I were relocated abroad for his job. Everything happened so quickly. We didn't want to sell our house and decided to rent it out but our house needed some pretty big repairs. We sought Carringtons' to manage our property and to sort out the repairs. It was to our great relief that they could do this. The repairs began shortly before I left to reconnect with my husband. The workers who did the repairs on our house were polite and considerate and hard working. Samantha and Im...
read full review
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
Apr 03,2015
Minithumbup
By:
Apr 03,2015
0 people found
this helpful
Excellent service all round. All the staff I dealt with were very friendly, efficient, and quick to respond. At no stage did they put any pressure on me. Imogen and Sam were both very helpful in guiding me through the process. I needed this as it has been a while since I have rented. A special mention to Nicky who moved heaven and earth to make sure the boiler was fixed before I moved in. Many thanks to all at Carringtons, Patrick...
read full review
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
Mar 24,2015
Minithumbup
By:
Mar 24,2015
0 people found
this helpful
There was a delightful pro-active feeling in the way our requirements were dealt with. Regular information was provided during the advertising period and sensible suggestions made concerning the state and equipage of the property. Basically, it was a no hassle exercise for us, saving much time and emotional energy!...
read full review
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
Mar 24,2015
Minithumbup
By:
Mar 24,2015
0 people found
this helpful
As a client coming over from northern ireland looking to rent 2 propertys close to where our men would be working we found Carringtons to be a cut above any of the other estate agents we contacted. From start to finish it was handled in a totaly professional and helpful way by Imogen and Samanath, i would have no problem recommending this company to anybody. Keep up the good work folks. Paul Hardy Director....
read full review
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
Jan 28,2015
Minithumbup
By:
Jan 28,2015
0 people found
this helpful
Both Imogen and Samantha were very proactive in finding us great tenants. Very helpful approach and quick turnaround of contracts. Would definitely use Carringtons again....
read full review
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
Jan 19,2015
Minithumbup
By:
Jan 19,2015
0 people found
this helpful
Samantha Hill took over managing our property just over a year ago. She has set the bar so high for any and all other experiences I may ever have with a letting agent. Her quick response and professional handling of any and all issues we have had with our flat- from tiny (we need a gardener!) to massive (boiler dying on Christmas Day) have made working with her an absolute dream. I can not praise her highly enough, or thank her enough for such incredible client service....
read full review
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
Areas covered
  • KT1
  • KT2
  • KT3
  • SW15

NALS TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
16 2 16 4 11 0 6 0 1 2
Post a job See all jobs

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 3:16 PM 02/09/2015 by Emily Parry

Complaints Procedure

No procedure set.
Last updated at 3:16 PM 02/09/2015 by Emily Parry
Adam Kent - no image available Adam Kent
Lettings Consultant 0 reviews

About Adam No description set View full profile
Samantha Hill - no image available Samantha Hill
Property Management & Maintenance 22 reviews

About Samantha No description set View full profile
Andrew Hill - no image available Andrew Hill
Sales 1 reviews

About Andrew No description set View full profile
Alex McDonald - no image available Alex McDonald
Sales Manager 17 reviews

About Alex No description set View full profile
Imogen Smith - no image available Imogen Smith
Lettings Manager 12 reviews

About Imogen No description set View full profile
Nicky Hill - no image available Nicky Hill
Director 4 reviews

About Nicky No description set View full profile
Tania Wagstaffe - no image available Tania Wagstaffe
Accounts 1 reviews

About Tania No description set View full profile
Callum O'Mahony - upload your photo Callum O'Mahony
Sales Consultant 1 reviews

About Callum No description set View full profile
Amy Marchant - upload your photo Amy Marchant
Lettings Consultant 0 reviews

About Amy No description set View full profile

Firm rankings


Overall

Estate agents

Letting agents


Opening hours


  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed

Make an Enquiry




.
Search by
Useful information
About allAgents
For agents
Facebook Twitter Google+ Youtube