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    Geoffrey Stiff
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    Oliver Townley
Camerons Stiff & Co are a highly motivated independent residential sales and lettings Estate Agency committed to providing a personal and professional service to achieve the best results for our clien Read full description...Camerons Stiff & Co are a highly motivated independent residential sales and lettings Estate Agency committed to providing a personal and professional service to achieve the best results for our clients at all times.
 
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Jan 23,2016
Minithumbdown
By:
Jan 23,2016
0 people found
this helpful
Terrible service provided took 1 to 2 weeks to sort anything out, because of the hassle we tended not to moan over minor inconveniences such as mice, lightbulbs etc as it just took too long and became more of a headache when trying to liaise with the property management service. When moving into the property we had to request a professional cleaning service and on moving out of the property we were ensured that our standard of cleaning was that of industry standard and that there were only minor...
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What agent could do to change your mind?
Fees were considerably higher than other lettings agents in the area .
Comment on agent fees
Fees were considerably higher than other lettings agents in the area .
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Oct 28,2015
Minithumbup
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Oct 28,2015
0 people found
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Coming from a previous horrible agent, this was a great experience. They got stuff sorted, were super nice. The contract has nice terms and no hidden fees and such. The contract was super easy to read and agree to. Auto renewal existed at no extra price to the tenant. Rent increases are defined as per inflation, which is great. No frills, good people, easy to deal, friendly. Highly recommended....
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Jun 16,2014
Minithumbdown
By:
Jun 16,2014
4 people found
this helpful
We signed up with Camerons Stiff just over 4 weeks ago to sell our property. According to them we've had a few viewings. We started to suspect they were faking viewings last Thursday when my husband had an unscheduled day working from home. We called the agent in the morning and were told there were two viewings booked in originally one at 12 and one at 3pm but as the midday appointment couldn't make it both would be at 3pm. My husband didn't let on he was working from home and 3pm came and went...
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By: M tranter
Jul 15, 2016
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One word: rude... They really think they own NW London but unfortunately for them there are now many competitors out there... Times are not like before Cameron's, pick up your game and have some decency with your clients! We offered and got dismissed straight away! Oliver hang the phone up on me and haven't event heard whether the offer was put through or not. Legally I'm assuming they know you have to... Disgusting customer service....
Apr 29,2013
Minithumbup
By:
Apr 29,2013
0 people found
this helpful
Camerons Stiff & Co. are a quality family buisness that insert confidence into every single one of their clients. My experience of using them was a total breeze. I totally recommend this agent. (PS- I used a big agent first, Foxtons, but Camerons Stiff were a billion times better! Geoffrey Is an extremely helpful agent that is always willing to give the best advice...
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Last updated at 11:59 AM 03/09/2015 by Camerons Stiff - Lettings

Complaints Procedure

Complaints Procedure

Camerons Stiff Ltd (trading as Camerons Stiff & Co) has a formal complaints procedure which is explained below.

As a valued customer, we always expect all our vendors and clients to receive a first class service from us. We aim to provide high levels of customer satisfaction, but if you believe we have made a mistake or are not entirely happy with us, then please do get in touch with Camerons Stiff & Co as soon as possible and we will do everything to get it right.

As members of The Property Ombudsman Scheme we are subject to their rules. In general this gives customers who are unable to resolve a complaint against, us the right to have this reviewed by an independent person. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure. The aim of our complaints procedure is to resolve any issues or concerns as quickly as possible at the individual office.

Stage One
• If you have a problem with one of our offices, please discuss this with one of our Branch Staff. Our aim is to deal with your problem both quickly, fairly and sympathetically.
• We will respond to your complaint immediately and no later than 3 working days of the first notification

Stage Two
• If you feel that the matter is not being resolved to your satisfaction, then this must be put in writing to one of the Company Directors. You must write to them within 2 weeks of the complaint arising.
• The Director will acknowledge your complaint within 3 working days of receipt of your letter and provide you with a full written response within 15 working days.

Stage Three
• If you are still dissatisfied please put the complaint in writing to The Company Secretary, who will acknowledge receipt of your complaint within 3 working days of receiving your communication. You may be asked for additional information, if this is required to assist in resolving this matter. Your letter should state why you are still dissatisfied and what further action you wish Camerons Stiff Ltd to take to fully resolve this complaint. A formal written outcome of this investigation will be sent to you within 15 working days. Please address this to Mrs Caroline Isaacs, Company Secretary, Camerons Stiff Ltd, 275 Willesden Lane, London, NW2 5JA
• In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Camerons Stiff & Co will have given you its final response by letter. This will be accompanied by The Property Ombudsman Consumer Guide.

Final Stage
• If you are still not satisfied with the steps taken by Camerons Stiff Ltd you can write to The Property Ombudsman Ltd, 4 Bridge Street, Salisbury, Wiltshire, SP1 2LX. www.tpos.co.uk
• The Ombudsman will take into account any points made by you and Camerons Stiff Ltd. However, they may refuse to investigate a complaint that happened more than 12 months ago before you complained in writing to the Member Agency or your complaint to the Ombudsman was more than 6 months after you received the Member Agency’s final offer of settlement to answer. The Ombudsman will not consider your complaint until our internal current complaints process has been exhausted.
• The Ombudsman’s Office may try to settle the dispute by agreement between you and Camerons Stiff Ltd. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.
• The Ombudsman will then send their decision to you & Camerons Stiff Limited. You can accept or reject their decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish. If you wish to take legal action, you can do so. Your legal rights will not have been affected by the Ombudsman's decision.
Last updated at 11:59 AM 03/09/2015 by Camerons Stiff - Lettings

Awards won by Camerons Stiff & Co

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Office 1
275 Willesden Lane, London NW2 5JA
(3)
Office 2
Queens Park Partnership 62 Salusbury Road, London NW6 6NS
(0)
Willesden Green
2 Willesden Green Station, Walm Lane, London NW2 4QS
(1)

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