Cameron Estate Agents
4.8/5, 954 reviews
98% recommended
94% sales valuation accuracy
99% sales fee satisfaction
91% lettings valuation accuracy
95% lettings fee satisfaction
Established in 1994, Cameron Estate Agents is a multi award winning, privately owned and run Sales and Lettings agency with branches in West Drayton and Uxbridge, in Middlesex.We are the most active agent in the local area selling and letting at the popular Parkwest and Drayton Garden Village developments, and ... show more Established in 1994, Cameron Estate Agents is a multi award winning, privately owned and run Sales and Lettings agency with branches in West Drayton and Uxbridge, in Middlesex.

We are the most active agent in the local area selling and letting at the popular Parkwest and Drayton Garden Village developments, and have a dedicated in house property management team.

We offer advice on buying, selling, letting and renting property as well as a Land and New Homes consultation.

View our corportate brochure - http://brochure.cameron-group.co.uk
Estate Agents London | Cameron Group

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 94% 99% £195,000 £2,920,000
Lettings 91% 95% £450 £3,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
346 5 447 12 52 1 51 3 35 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Cameron Estate Agents Branches (view all 2)

“katie is kind and proactive in her job,very professional ......”

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Jan 12,2018
Minithumbup
Katie Robson
By: 'rosie'
Jan 12,2018
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katie is kind and proactive in her job,very professional and understand my needs.She is courteous and very helpful....
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Comment on agent fees
fair
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“Nathan is really kind and understanding. He had the right ......”

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Dec 28,2017
Minithumbup
By: 'Sofia F Bragado'
Dec 28,2017
0 people found
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Nathan is really kind and understanding. He had the right attitude when we visited the flat and, the most important, he advised sincerely. He has been willing to help and trustworthy since the beginning!...
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“Nicola was very professional regarding the rented property. Right from ......”

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Dec 28,2017
Minithumbup
Nicola Tadman
By: 'TonyP'
Dec 28,2017
0 people found
this helpful
Nicola was very professional regarding the rented property. Right from the viewing, reference check, etc till the actual moving in, she provided regular updates and was quick in responding to my queries.Best part was the reference check and contract signing was online, so I ...
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Comment on agent fees
Fair
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“Nathan conducted himself in a very professional manner, he was ......”

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Dec 28,2017
Minithumbup
By: 'Alibaba'
Dec 28,2017
0 people found
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Nathan conducted himself in a very professional manner, he was friendly and extremely cortiouse at all times. He was on time for our appointment and was very helpful. A credit to your company!...
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“it was very easy to work with them as arrangements ......”

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Dec 27,2017
Minithumbup
Nicola Tadman
By: 'mj'
Dec 27,2017
0 people found
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it was very easy to work with them as arrangements to view flats was done fast and exactly on time. The application process also started and finished very fast and straightforward easy going without any complications or obstacles....
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Comment on agent fees
bad because its high to be honest... other agencies offered 50% lower admin fees on properties from the same building/road etc
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“Charlotte has been simply amazing. So helpful, pleasant and empathetic. ......”

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Dec 23,2017
Minithumbup
Charlotte Hood
By: 'Anish & Arti'
Dec 23,2017
0 people found
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Charlotte has been simply amazing. So helpful, pleasant and empathetic. She is basically everything you want in an agent when buying or selling a property. I would highly recommend her to any of my family and friends. Thank you Charlotte!...
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“Nathan has been an absolute pleasure to deal with. Unlike ......”

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Dec 21,2017
Minithumbup
By: 'K'
Dec 21,2017
0 people found
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Nathan has been an absolute pleasure to deal with. Unlike any agent i have ever dealt with, he is always available to deal with any problems/questions that you may have. I would definitely recommend him to any landlord or tenant looking for a professional ...
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“A very pleasant experience dealing with Cameron Estate Agents, in ......”

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Dec 20,2017
Minithumbup
By: 'John'
Dec 20,2017
0 people found
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A very pleasant experience dealing with Cameron Estate Agents, in particular our assigned agent Nathan. He was very helpful and helped us find our perfect home....
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Good
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“Nathan made the whole process very efficient and hasslefree. He ......”

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Dec 19,2017
Minithumbup
By: 'Marian'
Dec 19,2017
0 people found
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Nathan made the whole process very efficient and hasslefree. He is polite and passionate and always available to help with any issues...
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Comment on agent fees
Fair
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“Ms Mellars has been exceptional over the years. I have ......”

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Dec 12,2017
Minithumbup
Michelle Mellars
By: 'C J'
Dec 12,2017
0 people found
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Ms Mellars has been exceptional over the years. I have been a client since 2008 and Michelle has always been available to answer any querries and provided me with much needed guidance with regards to my property. Her response time is exceptional and any changes with ...
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Comment on agent fees
Good actually exceptional.
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“The lettings team in Cameron's West Drayton have been great ......”

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Dec 12,2017
Minithumbup
Ketan Tailor
By: 'Alpha'
Dec 12,2017
0 people found
this helpful
The lettings team in Cameron's West Drayton have been great help. They have gone above and beyond to ensure that I get a roof over my head! Would definitely recommend these guys to anybody looking for trustworthy estate agents. Specifically, Nathan & Ketan whom have been ...
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Comment on agent fees
The agent fees could be cheaper comparing to other estate agents.
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“Very professional and always ready to help, It was a ......”

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Dec 04,2017
Minithumbdown
Charlotte Hood
By: 'Youssef'
Dec 04,2017
0 people found
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Very professional and always ready to help, It was a pleasure working with Charlotte. As a first time buyer she guided me through the process which i very much appreciate. So, thank you very much for everything you have been amazing. Youssef...
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“When we first met Nicola Tadman , she explained us about ......”

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Dec 04,2017
Minithumbup
Nicola Tadman
By: 'Charles Rodrigues'
Dec 04,2017
1 people found
this helpful
When we first met Nicola Tadman , she explained us about all the new property. She also led us to see multiple flats. In the end we found this property that was perfect for us and are loving it so far....
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Good
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“Supported us as much as he can with regards to ......”

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Dec 04,2017
Minithumbup
By: 'Jan'
Dec 04,2017
0 people found
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Supported us as much as he can with regards to concerns that we had. Was always available and dealt with issues quickly....
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No comment
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“Very professional service from Scott excellent customer service from Katie. ......”

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Nov 30,2017
Minithumbup
Scott Sharples
Katie Robson
By: 'MO'
Nov 30,2017
0 people found
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Very professional service from Scott excellent customer service from Katie. I highly recommend using Cameron's if you want good tenants and fast lettings....
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Good
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“Lovely greeting with a smile. Got on straight away with ......”

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Nov 24,2017
Minithumbup
Katie Robson
By: 'H CHOUHAN'
Nov 24,2017
0 people found
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Lovely greeting with a smile. Got on straight away with our query and made notes on our property and wished us well for our holiday....
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Comment on agent fees
GOOD
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“Scott's service was great. My communication including the documentation with ......”

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Nov 23,2017
Minithumbup
Scott Sharples
By: 'sriram'
Nov 23,2017
0 people found
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Scott's service was great. My communication including the documentation with the agent was completely digitalised which made life easy. I highly recommended.....
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Comment on agent fees
Ok
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“Nathan was excellent in assisting us with our lovely new ......”

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Nov 20,2017
Minithumbup
By: 'Emma'
Nov 20,2017
0 people found
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Nathan was excellent in assisting us with our lovely new build apartment. He even arranged with the landlord to let us choose our own furniture for the rental. We could not be happier about the speed and care shown in his service, Thanks Nathan! Emma...
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“Excellent agency who are proactive in seeking tenants .Very professional ......”

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Nov 17,2017
Minithumbup
Ketan Tailor
Michelle Mellars
By: 'Vigyan'
Nov 17,2017
0 people found
this helpful
Excellent agency who are proactive in seeking tenants .Very professional with sorting out tenancy agreements.Good communication with landlord and tenants. Very happy with their service for all the time that they have looked after our property....
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Comment on agent fees
Very pleased with the fee structure which has been kept low
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“I've been very impressed by the letting service in general ......”

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Nov 07,2017
Minithumbup
Michelle Mellars
Karolina Legowska
By: 'Buzz'
Nov 07,2017
0 people found
this helpful
I've been very impressed by the letting service in general from Cameron's during the last 3 years - Karolina makes sure renewals are always efficient and in plenty of time using Docu-sign and Michelle is always a pleasure to deal with and keeps things moving along ...
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Comment on agent fees
The fees for the service are on a par with percentage received elsewhere, but the service is definitely superior. I also think contractors used charge reasonable rates.
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“Cameron Est Agents have looked after my rental property for ......”

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Nov 04,2017
Minithumbup
Ketan Tailor
Nicola Tadman
By: 'YCYanglimited'
Nov 04,2017
0 people found
this helpful
Cameron Est Agents have looked after my rental property for over a year now. In comparison to other agents who look after my rental property portfolio in London and outside London, I would rate Cameron as one of the best. they offer very efficient and ...
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Comment on agent fees
good
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“Scott Sharples is a very passionate and responsible person, He ......”

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Nov 01,2017
Minithumbup
Scott Sharples
By: 'Lijuan Kong'
Nov 01,2017
0 people found
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Scott Sharples is a very passionate and responsible person, He helps me rent a satisfactory house, I really appreciate it....
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Good
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“Great Agent, very helpful and knowledgeable in the areaPleasure doing ......”

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Oct 31,2017
Minithumbup
Ketan Tailor
By: 'C Stav'
Oct 31,2017
0 people found
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Great Agent, very helpful and knowledgeable in the area Pleasure doing business with Cameron Group. Would recommend to Ketan & Nathan if you wish to Let out your Property....
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Good
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“Great service from the whole teamThey managed the property well ......”

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Oct 20,2017
Minithumbup
Ketan Tailor
By: 'Omer'
Oct 20,2017
0 people found
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Great service from the whole team They managed the property well and helped in the transition to finding a new tenant which went smoothly...
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“They work in team, very helpful with their customers also ......”

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Oct 18,2017
Minithumbup
Ketan Tailor
Nicola Tadman
By: 'Nicola & Ketan'
Oct 18,2017
0 people found
this helpful
They work in team, very helpful with their customers also very warm when dealing with people. Their manager looks like the engine of the Cameron car there. I like the fact that they are straight going to the subject and act quickly in finding you ...
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Comment on agent fees
Of course fees are high and will always reflect in our pocket unfortunatelly, but all agencies have fees.
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“Scott is always super helpful and responsive. As a landlord ......”

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Oct 13,2017
Minithumbup
Scott Sharples
By: 'mr d Patel'
Oct 13,2017
0 people found
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Scott is always super helpful and responsive. As a landlord I really trust him to find good tenants who will look after my property....
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“Had an extremely professional, prompt and most helpful service from ......”

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Oct 12,2017
Minithumbup
Scott Sharples
Katie Robson
By: 'Sunela Zaman'
Oct 12,2017
0 people found
this helpful
Had an extremely professional, prompt and most helpful service from Scott. He helped not only find the tenants, but with the move in issues. I would be most happy to recommend him. Katie was very helpful and professional too. A great team in place! Sunela ...
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Comment on agent fees
reasonable
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“Scott Sharples delivered great customer service relations. He did a ......”

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Oct 12,2017
Minithumbup
Scott Sharples
By: 'Loraine Dickson 41'
Oct 12,2017
0 people found
this helpful
Scott Sharples delivered great customer service relations. He did a fantastic job by finding metenants in a short span of time. He also communicated with me in a very constructive manner by keeping me informed about the whole process. He was very polite, courteous and ...
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Good
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“Nicola has been an extremely good rep to deal with. ......”

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Oct 12,2017
Minithumbup
Nicola Tadman
By: 'Captain Max Rathan'
Oct 12,2017
0 people found
this helpful
Nicola has been an extremely good rep to deal with. She has looked after my property in a very professional matter. I do appreciate the service I receive from Cameron's....
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Very good
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“Excellent service. Jacob dealt with the sale of our house ......”

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Oct 12,2017
Minithumbup
By: 'Jane & Tony'
Oct 12,2017
0 people found
this helpful
Excellent service. Jacob dealt with the sale of our house and at all times was extremely helpful and professional. A credit to Cameron's. Sophie dealt with process of the actual sale and she was always extremely helpful and professional and very calming when things got ...
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Comment on agent fees
Good
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Tenant Fees

Overall Fees
£50 (inc. VAT), On Completion

LATE PAYMENT OF RENT
Interest of 3% above the Bank of England Base Rate on any payment of Rent which remains outstanding for fourteen days or more. Interest will be payable after fourteen days until the date on which the Rent is actually paid.

VARIATION, ASSIGNMENT OR NOVATION OF A TENANCY WHEN REQUESTED BY THE TENANT: £50.00 inc VAT
Contract negotiation, arranging paperwork, amending terms, re-protecting the security deposit (Subject to agreement)

EARLY TERMINATION (SURRENDER) OF THE AGREEMENT
Cost of compensating for any loss suffered by the Landlord or reasonable costs incurred by the letting agent due to an early termination (surrender) of the tenant agreement at the tenant’s request (Subject to agreement)

COST OF REPLACEMENT of remote controls; entry fobs; keys; parking
fobs; parking remotes; parking permits or other security devices.

Payments in respect of utilities, communication services, TV licence and council tax.

Last updated on 31/05/2019, 3:43 PM by Scott Sharples - Assistant Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Cameron Group is a member of The Property Ombudsman Service (TPOS) and as such we are committed to providing the highest levels of customer service to all our clients.

If you feel that we have not lived up to your expectations in any way, we would like to hear from you in order to investigate the matter.

Please direct all communication to complaints@cameron.co with reference to the appropriate person(s) you wish to raise your complaint with or via post to the “Complaints Department” at address referenced in stage three.

To ensure that your interests are safeguarded, our complaints procedure has been structured in which any raised complaints are handled; this allows us to manage any issues or concerns effectively and ensures that they are dealt with as quickly as possible.
You may find below our process for submitting complaints in relation to:

• Estate Agency
• Residential Lettings & Property Management
Residential Estate Agency - Making a Complaint

Stage One - Sales Manager
We ask that all complaints are first raised and directed to the Sales Manager of the department that you have been dealing with. The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage Two – Sales Director
If you remain dissatisfied, you may then further your complaint in writing to the Sale Director responsible for Estate Agency operations; the Branch Manager can supply you with the details of the appropriate person. You must write to them within one month of receiving the response from the Branch Manager.
The escalation will be acknowledged within five working days of receipt and the Sales Director will work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days.

Stage Three – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter/email will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made in a written response to you, to confirm our ‘final viewpoint’ on the matter.

Nicholas Jordan MARLA MNAEA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage Four - The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.

You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events.

The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.

Residential Lettings & Property Management - Making a Complaint

Stage 1 – Senior Lettings Manager
We ask that all complaints are first raised and directed to the Senior Lettings Manager.

The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage 2 – Head of Property Management
Should your complaint remain unresolved, you may refer it to the Head of Property Management. We request that you send a written summary of your complaint to the Head of Property Management, within one month of receiving the Senior Lettings Manager response.

They will acknowledge your complaint within five working days of receipt and provide you with a written response within fifteen working days.

Stage 3- Company Final View Point – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made.in a written response to you, to confirm our ‘final viewpoint’ on the matter.

Nicholas Jordan MNAEA MARLA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage 4 – The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service

(TPOS) will not consider your complaint until our internal complaints procedure has been exhausted. You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 12:46 PM 20/07/2017 by Ketan Tailor

Awards won by Cameron Estate Agents

Individual Branch Awards

Uxbridge, UB8

West Drayton, UB7


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