Cameron Estate Agents
4.8/5, 954 reviews
98% recommended
94% sales valuation accuracy
99% sales fee satisfaction
91% lettings valuation accuracy
95% lettings fee satisfaction
Established in 1994, Cameron Estate Agents is a multi award winning, privately owned and run Sales and Lettings agency with branches in West Drayton and Uxbridge, in Middlesex.We are the most active agent in the local area selling and letting at the popular Parkwest and Drayton Garden Village developments, and ... show more Established in 1994, Cameron Estate Agents is a multi award winning, privately owned and run Sales and Lettings agency with branches in West Drayton and Uxbridge, in Middlesex.

We are the most active agent in the local area selling and letting at the popular Parkwest and Drayton Garden Village developments, and have a dedicated in house property management team.

We offer advice on buying, selling, letting and renting property as well as a Land and New Homes consultation.

View our corportate brochure - http://brochure.cameron-group.co.uk
Estate Agents London | Cameron Group

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 94% 99% £195,000 £2,920,000
Lettings 91% 95% £450 £3,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
346 5 447 12 52 1 52 3 35 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Cameron Estate Agents Branches (view all 2)

“Great response from nathan...”

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Jun 21,2018
Minithumbup
By: 'Amol Rajurkar'
Jun 21,2018
0 people found
this helpful
Nathan was prompt and helped me get what I needed. He met all my expectations and helpful and professional. He received my calls and answered all my questions....
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By: Nathan Davis
Jun 21, 2018
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Thank you Amol, I trust you have settled into your new property. If you have any further questions please do not hesitate to contact me! ...

“Professional...”

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Jun 21,2018
Minithumbup
Nicola Tadman
By: 'MZenouki'
Jun 21,2018
0 people found
this helpful
Things run smoothly, without any arguments or disagreements. Very professional and knows exactly what she's doing and how to work with tenants....
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Comment on agent fees
Good
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By: Nicola Tadman
Jun 22, 2018
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Thank you for your comments. Wishing you all the best in your new apartment. ...

“Review...”

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Jun 21,2018
Minithumbup
By: 'Simpi'
Jun 21,2018
0 people found
this helpful
Quality guy! Very happy with his professionalism and support with getting our property. Would have no problem recommending him as a top estate agent....
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Comment on agent fees
Good
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By: Nathan Davis
Aug 08, 2018
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Simpi, You're a top man and i wish you all the best with your studies! ...

“Helpful and Friendly Service...”

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Jun 21,2018
Minithumbup
Nicola Tadman
By: 'Zoe B'
Jun 21,2018
0 people found
this helpful
Nicola was great in helping us find our new home and was helpful and responsive throughout the process. She took time to understand our requirements and circumstances and made sure the property met our needs. All queries were dealt with quickly and well....
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Comment on agent fees
OK
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By: Nicola Tadman
Jun 22, 2018
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Zoe, thank you for your review. Wishing you all the best in your new home. ...

“Very positive experience...”

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Jun 21,2018
Minithumbup
Trent Skapetis
By: 'N. M.'
Jun 21,2018
0 people found
this helpful
Trent was extremely polite, thorough, competent at his work and made the whole process eady for me as a first time buyer....
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“Ketan provides excellent service very friendly Andy humble....”

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Jun 21,2018
Minithumbup
Ketan Tailor
By: 'Jakhura'
Jun 21,2018
0 people found
this helpful
Robyn is the same + presents herself exceptionally. All the staff are generally very polite and a pleasure to deal with....
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By: Robyn
Jun 22, 2018
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Many thanks for your review, I am pleased I could be of assistance. ...

“Brilliant agency...”

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Jun 21,2018
Minithumbup
Scott Sharples
By: 'Mariana'
Jun 21,2018
0 people found
this helpful
A brilliant agency, minimum disruption from our daily occupations, no hassle, everything signed electronically through the third party. Everything was clear and transparent, the agent was very nice and helpful....
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“Excellent service...”

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Jun 21,2018
Minithumbup
Scott Sharples
By: 'Radu'
Jun 21,2018
0 people found
this helpful
Scott Sharples was very helpful, a good agency everything was sorted quickly and smooth. No interruption from my work to sort the contract and all the paper works....
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By: Scott Sharples
Aug 06, 2018
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Radu - Thank you for your kind words. Please contact me if I can be of any further assistance. ...

“bad experience...”

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Jun 20,2018
Minithumbup
By: 'Glenn'
Jun 20,2018
0 people found
this helpful
Been charged for two many things.They have been threating me bring me to court! I would never use this agent again. Damage that was mentioned in the check in report I end up paying. They don't care about people, the only thing they see ...
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Comment on agent fees
BAD too much other agency's charging much less, Cameron is a joke
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By: Nicholas Jordan
Jul 03, 2018
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Thank you for your review Glenn I have spoken to my letting and property management team regarding the matters you raise and can find no justification for your comments I am advised that there a number of issues with your tenancy, including damage to the property caused by you or your co tenant & anti-social behaviour when you held a party. My Property Management Team worked very hard to gain agreement to return the security deposit to you as you advised that you were no longer on talki ...

“Efficient and helpful...”

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Jun 18,2018
Minithumbup
Nicola Tadman
By: 'Alistair'
Jun 18,2018
0 people found
this helpful
Nicola is a very helpful and efficient member of staff. She always solves any problems quickly and helpfully, and I would highly recommend Cameron's....
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Comment on agent fees
Very competitive fees, good value for money
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By: Nicola Tadman
Jun 21, 2018
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Dear Alistair, Thank you for your kind words. ...

“Helpless + Useless...”

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Jun 18,2018
Minithumbup
Katie Robson
By: 'Nico'
Jun 18,2018
1 people found
this helpful
After paid my money, they just don't care whatever you require or whatever this has to be provided for accessing the property. Such as room keys, Katie was rejected my request for having the bedroom keys and I asked her so many times. Also she ...
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Comment on agent fees
Not worth to pay agent’s fees. Services are very slow and u have to remind them 24hrs a day and they may remember to do it for u. Waiting mail box key like almost 2 weeks and she just got it.
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By: Nico
Jun 25, 2018
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After giving feedback, the manager (Scott) personally contacted me and willing to provide the help with the current situation. I believe that the company also doesn't want to let their clients down and due to my previous review which I appreciate the effort he is putting now. ...

“Cameron Estate Agents Uxbridge...”

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Jun 13,2018
Minithumbup
Scott Sharples
By: 'Landlord'
Jun 13,2018
0 people found
this helpful
I have been doing business with Cameron Estate for many years. I always find Scott Sharpels in particular and overall team in general to be very professional, courteous and helpful ....
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Comment on agent fees
Very Reasonable
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“Excellent support and quick action....”

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Jun 12,2018
Minithumbup
By: 'Deep'
Jun 12,2018
0 people found
this helpful
I had few worst experience in previous rental with other agents. With Cameron I had the best experience ever. I was in India when I had to rent a property and the process went on very smooth and the agent was very patient in addressing ...
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Comment on agent fees
I find it little high.
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By: Nathan Davis
Aug 08, 2018
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Deepa, It was a pleasure dealing with you and i trust you have settled in well! ...

“Excellent Service !!...”

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Jun 05,2018
Minithumbdown
By: 'D Ebanks'
Jun 05,2018
1 people found
this helpful
I would recommend anyone that is buying a property to contact Cameron Estate Agents in Uxbridge. I would like to give special thank you to Ryan Anderson for being friendly, professional and personable. Ryan always answered calls and promptly responded to emails, Thank you!...
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“Friendly and approachable...”

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Jun 04,2018
Minithumbup
By: 'Nav'
Jun 04,2018
1 people found
this helpful
Ryan is very efficient, friendly and courteous at all times. We have been liaising with Ryan since the onset of our property purchase. He always returns calls when he promises, and is helpful at all times. Ryan also made sure he sent us contact details ...
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Good
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“Excellent...”

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Jun 01,2018
Minithumbup
Ketan Tailor
Nicola Tadman
By: 'Andrew Pragnell'
Jun 01,2018
0 people found
this helpful
I couldn't have asked for a more dedicated and committed team to help me through my first rental as a landlord. They supported me in a friendly and professional manor at all times going up and above what I would have expected....
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Comment on agent fees
Good
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By: Ketan Tailor
Jun 21, 2018
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HI Andrew, Thank you for your kind words, it was our pleasure. Always here to help. ...

“Letting manager...”

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Jun 01,2018
Minithumbup
Ketan Tailor
By: 'Chris koumi'
Jun 01,2018
0 people found
this helpful
Very helpful sincere professional gentleman.I known Ketan for a number of years and is always manage to rent my property's. Hi has a very good knowledge of the rental properties and always gets good rent for me...
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Comment on agent fees
Good
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By: Ketan Tailor
Jun 21, 2018
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Chris we have now known each other for almost eleven years. It has been great and thank you for your loyalty to our firm. ...

“Property Management...”

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Jun 01,2018
Minithumbup
Nicola Tadman
By: 'Steve_w8'
Jun 01,2018
0 people found
this helpful
I have been delighted with the property management support from Cameron Estate agents over the past 6 years. In particular Nicola Tadman and the team....
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Comment on agent fees
Good. They are in-line with market
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“Letting Experience...”

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May 30,2018
Minithumbup
Ketan Tailor
By: 'RGT & KRT'
May 30,2018
0 people found
this helpful
Very happy with the thoroughly professional approach by the two staff members I dealt with. I got three viewings within just few days of appointing Cameron - all arranged on the same day with minimum disruption to the outgoing tenant. The property was let next ...
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By: Ketan Tailor
Jun 21, 2018
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I am so pleased all went so well, thank you for giving us the opportunity and I look forward to many more years of service. ...

“Nicola Tadman...”

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May 30,2018
Minithumbup
Nicola Tadman
By: 'Ratnesh'
May 30,2018
0 people found
this helpful
What a lovely and professional individual. Always polite and always following up messages. No problems encountered. Would be lost otherwise....
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Comment on agent fees
Fair - No issues really
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By: Nicola tadman
Jun 21, 2018
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Thank you for your kind words, it has been a pleasure working with you. ...

“Professional and Helpful...”

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May 17,2018
Minithumbup
Victoria Gibson-White
By: 'Nick'
May 17,2018
0 people found
this helpful
Victoria was extremely professional ever since our first conversation. A wealth of experience behind her made my transaction so smooth. Her local knowledge guided me to my perfect home and I cant thank her enough. Always polite and happy to help....
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“Responsible and Professional...”

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May 16,2018
Minithumbup
Ketan Tailor
By: 'BW'
May 16,2018
0 people found
this helpful
Very professional and responsible towards his customer, as well always provide valuable information and suggestion when needed, especially for the overseas investor....
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By: Ketan Tailor
Jun 21, 2018
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I am always available for you, thank you ever so much for your kind words. ...

“Very good experience...”

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May 16,2018
Minithumbup
Katie Robson
Scott Sharples
By: 'Tania'
May 16,2018
0 people found
this helpful
We were always treated with respect and felt that our interests were heared and this way we quickly found the best house for us....
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Comment on agent fees
I think the fees are a bit expensive
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By: Katie Robson
Jun 21, 2018
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Thank you for your kind words Tania, I'm glad you had a great experience with us! Kind regards, Katie ...

“Helpful, great communication...”

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May 08,2018
Minithumbup
Scott Sharples
Katie Robson
By: 'Lenka'
May 08,2018
0 people found
this helpful
The whole experience has been great, all straight forward. Scott has been very helpful and the communication was always great....
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Good
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“Interaction with Nicola...”

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May 08,2018
Minithumbup
Nicola Tadman
By: 'Rahul'
May 08,2018
0 people found
this helpful
She was very helpful and approachable during the entire process. Will positively recommend her and Cameroon. It was a pleasure interacting with her...
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“Helpful and friendly. Trustworthy and true to their word....”

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May 02,2018
Minithumbup
Michelle Mellars
By: 'Maddie and Peter'
May 02,2018
0 people found
this helpful
Anna & Michelle have been very professional, competent and friendly. They are true to their word and they keep you updated on developments. Their promptness and communication skills are highly commendable. I wish them all the success for the future, they so richly deserve....
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Comment on agent fees
Not applicable
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“Excellent Service!...”

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Apr 30,2018
Minithumbup
Scott Sharples
By: 'Lizzie'
Apr 30,2018
0 people found
this helpful
Scott was absolutely amazing and very patient as we searched for an Uxbridge flat. I was coming from the US and could not look at them in person until I arrived. He searched tirelessly for the correct flat in the correct area, on the correct ...
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“Alan Blane...”

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Apr 30,2018
Minithumbup
Scott Sharples
Katie Robson
By: 'Alan Blane'
Apr 30,2018
0 people found
this helpful
I have had continual excellent service from all staff since our first contact with the company. Any request is actions immediately....
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Comment on agent fees
Good-no problems
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“Excellent service...”

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Apr 26,2018
Minithumbup
Scott Sharples
By: 'Pablo'
Apr 26,2018
0 people found
this helpful
Scott provided an excellent service. He was friendly and responded quickly to all my emails. I would definitely recommend him....
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“Very helpful and breliant service...”

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Apr 16,2018
Minithumbup
Katie Robson
Katie Robson
By: 'Abdulrazak Nurain'
Apr 16,2018
0 people found
this helpful
Katie Robson is one of the best Cameron staff we have ever come across she is perfect to their customers and Cameron agent is one of the highly satisfied agency across UK...
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Comment on agent fees
Cameron agent is one of the highly satisfied agency across UK
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Tenant Fees

Overall Fees
£50 (inc. VAT), On Completion

LATE PAYMENT OF RENT
Interest of 3% above the Bank of England Base Rate on any payment of Rent which remains outstanding for fourteen days or more. Interest will be payable after fourteen days until the date on which the Rent is actually paid.

VARIATION, ASSIGNMENT OR NOVATION OF A TENANCY WHEN REQUESTED BY THE TENANT: £50.00 inc VAT
Contract negotiation, arranging paperwork, amending terms, re-protecting the security deposit (Subject to agreement)

EARLY TERMINATION (SURRENDER) OF THE AGREEMENT
Cost of compensating for any loss suffered by the Landlord or reasonable costs incurred by the letting agent due to an early termination (surrender) of the tenant agreement at the tenant’s request (Subject to agreement)

COST OF REPLACEMENT of remote controls; entry fobs; keys; parking
fobs; parking remotes; parking permits or other security devices.

Payments in respect of utilities, communication services, TV licence and council tax.

Last updated on 31/05/2019, 3:43 PM by Scott Sharples - Assistant Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Cameron Group is a member of The Property Ombudsman Service (TPOS) and as such we are committed to providing the highest levels of customer service to all our clients.

If you feel that we have not lived up to your expectations in any way, we would like to hear from you in order to investigate the matter.

Please direct all communication to complaints@cameron.co with reference to the appropriate person(s) you wish to raise your complaint with or via post to the “Complaints Department” at address referenced in stage three.

To ensure that your interests are safeguarded, our complaints procedure has been structured in which any raised complaints are handled; this allows us to manage any issues or concerns effectively and ensures that they are dealt with as quickly as possible.
You may find below our process for submitting complaints in relation to:

• Estate Agency
• Residential Lettings & Property Management
Residential Estate Agency - Making a Complaint

Stage One - Sales Manager
We ask that all complaints are first raised and directed to the Sales Manager of the department that you have been dealing with. The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage Two – Sales Director
If you remain dissatisfied, you may then further your complaint in writing to the Sale Director responsible for Estate Agency operations; the Branch Manager can supply you with the details of the appropriate person. You must write to them within one month of receiving the response from the Branch Manager.
The escalation will be acknowledged within five working days of receipt and the Sales Director will work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days.

Stage Three – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter/email will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made in a written response to you, to confirm our ‘final viewpoint’ on the matter.

Nicholas Jordan MARLA MNAEA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage Four - The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.

You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events.

The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.

Residential Lettings & Property Management - Making a Complaint

Stage 1 – Senior Lettings Manager
We ask that all complaints are first raised and directed to the Senior Lettings Manager.

The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage 2 – Head of Property Management
Should your complaint remain unresolved, you may refer it to the Head of Property Management. We request that you send a written summary of your complaint to the Head of Property Management, within one month of receiving the Senior Lettings Manager response.

They will acknowledge your complaint within five working days of receipt and provide you with a written response within fifteen working days.

Stage 3- Company Final View Point – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made.in a written response to you, to confirm our ‘final viewpoint’ on the matter.

Nicholas Jordan MNAEA MARLA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage 4 – The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service

(TPOS) will not consider your complaint until our internal complaints procedure has been exhausted. You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 12:46 PM 20/07/2017 by Ketan Tailor

Awards won by Cameron Estate Agents

Individual Branch Awards

Uxbridge, UB8

West Drayton, UB7


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