Cameron Estate Agents
4.8/5, 1034 reviews
98% recommended
94% sales valuation accuracy
99% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
Established in 1994, Cameron Estate Agents is a multi award winning, privately owned and run Sales and Lettings agency with branches in West Drayton and Uxbridge, in Middlesex.We are the most active agent in the local area selling and letting at the popular Parkwest and Drayton Garden Village developments, and ... show more Established in 1994, Cameron Estate Agents is a multi award winning, privately owned and run Sales and Lettings agency with branches in West Drayton and Uxbridge, in Middlesex.

We are the most active agent in the local area selling and letting at the popular Parkwest and Drayton Garden Village developments, and have a dedicated in house property management team.

We offer advice on buying, selling, letting and renting property as well as a Land and New Homes consultation.

View our corportate brochure - http://brochure.cameron-group.co.uk

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 94% 99% £195,000 £2,920,000
Lettings 92% 95% £450 £3,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
377 5 478 13 54 1 61 4 39 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA NALS DPS TDS SAGEagent
Images & Videos
Cameron Estate Agents Branches (view all 2)

“Satisfied...”

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Jan 23,2019
Minithumbup
Scott Sharples
By: 'ZU'
Jan 23,2019
0 people found
this helpful
Persistent and allowed for rental application to be competed as fast as possible due to situation, overall happy with the service...
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Comment on agent fees
Good
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“21 Roxborough House...”

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Jan 21,2019
Minithumbup
By: 'Janette'
Jan 21,2019
0 people found
this helpful
Very professional and attentive! Ryan has been very patient with us and ensured that as a first time buyer, I am well taken care of....
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“Excellent...”

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Jan 15,2019
Minithumbup
Nicola Tadman
By: 'Reem'
Jan 15,2019
0 people found
this helpful
Very cooperative and quick to reply, Nicola has been very helpful and information. It was very easy gaining knowledge on all the properties and she helped me find an apartment very quickly and smoothly....
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“Professional & helpful service...”

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Jan 14,2019
Minithumbup
Ketan Tailor
By: 'Nigel'
Jan 14,2019
0 people found
this helpful
Ketan and Cameron's have provided excellent service in finding me tenants and I would highly recommend. Ketan has always been very helpful and professional, kept me well informed, and found me tenants quickly at the rent advertised. Will continue to use his and Cameron's services...
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Comment on agent fees
Reasonable and competitive
Was this helpful? Yes

“Nathan Davis...”

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Jan 08,2019
Minithumbup
By: 'Lee Baker'
Jan 08,2019
0 people found
this helpful
When I unexpectedly found out I would needed to relocate from my family home within a month I was introduced to Nathan. If it wasn't for his complete professionalism at every stage of our relocation I don't think we would have found the perfect new ...
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Comment on agent fees
Good
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“Excellent Service...”

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Jan 05,2019
Minithumbup
Matthew Barseghian
By: 'Steve THFC'
Jan 05,2019
0 people found
this helpful
Matthew was extremely professional and his knowledge of the local area was extremely valuable. Matthew was extremely supportive during the purchase process and kept in regular contact during the process. I would certainly recommend the services of Matthew and Cameron's to any perspective home buyer....
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Comment on agent fees
Not applicable
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“Good Guys...”

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Jan 03,2019
Minithumbup
Nicola Tadman
By: 'RJW'
Jan 03,2019
0 people found
this helpful
Have used Camerons for over 10 years - good strait forward people to deal with, honest. and efficient - what more could you ask for?...
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“Awful, bad and not worth the money...”

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Jan 02,2019
Minithumbdown
By: 'Kanishka Kuniyal'
Jan 02,2019
2 people found
this helpful
Not helpful, very unprofessional and highly money-minded. Cameron does not care about their clients, i was given half information, the house i moved in wasn't even clean and they told me to pay for a hotel myself instead of asking the agency to get a ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Scott Sharples
Jan 03, 2019
View all comments (1)
Dear Kanishka Kuniyal, Thank you for review. Whilst we take your comments into account, the cleaning of the property was conducted prior to your move-in and you were not satisfied. Once you highlighted the outstanding cleaning issues, this was arranged immediately and conducted on the same day. If you wish to make a formal complaint please follow our complaints procedure which is outlined on our website. Thank you. ...

“NOORMAHOMED...”

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Dec 27,2018
Minithumbup
By: 'MAHOMED'
Dec 27,2018
0 people found
this helpful
ABSOLUTE 7 STAR BEEN WITH THEM 7 YEARS NOW!!! JUST ABSOLUTELY HASSLE FREE PROFESSIONAL AND ALL IS TAKEN CARE FOR ME FOR ALL PROPERTIES...
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Comment on agent fees
GOID
Was this helpful? Yes

“Managed Letting...”

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Dec 15,2018
Minithumbup
Charley Murray
Nicole Kennedy
By: 'Priya'
Dec 15,2018
0 people found
this helpful
We have been very impressed with the excellent service. The team have been helpful and always quick to respond. Thank you!...
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“Great experience...”

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Dec 11,2018
Minithumbup
Clive Edwards
By: 'Martusiakr'
Dec 11,2018
0 people found
this helpful
Cameron estate agents are pleasure to work with, they made overall experience very smooth, moving house can be very stressful but they were very helpful throughout the entire process...
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Comment on agent fees
Fees were very competitive
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“Customer facing service...”

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Dec 05,2018
Minithumbup
By: 'Kiran vadgama'
Dec 05,2018
0 people found
this helpful
I have found Anna excellent in dealing with issues on my property. She is prompt, gets the tradesmen in, and communicates with me seamlessly. Highly recommended....
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Comment on agent fees
Agent fees are in line with the level of service
Was this helpful? Yes

“Ketan delivers...”

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Dec 05,2018
Minithumbup
Ketan Tailor
By: 'Dominic'
Dec 05,2018
0 people found
this helpful
So I needed 15 flats asap as another estate agent had let me down. From the very off Ketan dealt with me in an orderly and professional manner. So impressed with not only his general local knowledge but his ability to get me a great deal ...
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Comment on agent fees
fair and clear
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By: Ketan Tailor
Dec 06, 2018
View all comments (1)
Thank you for the comments and we got there in the end. ...

“So far.......”

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Nov 30,2018
Minithumbup
Katie Robson
Scott Sharples
By: 'Thomas'
Nov 30,2018
0 people found
this helpful
I've grown very cynical dealing with estate agents and property managers. And it is difficult dealing with them if you don't know whether you can trust them, particularly in my case because I am living away from the UK. I recently hired the Cameron's agency ...
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Comment on agent fees
Later.
Was this helpful? Yes

“Customer service...”

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Nov 29,2018
Minithumbup
Ketan Tailor
By: 'Mumtaz'
Nov 29,2018
0 people found
this helpful
Excellent service from Keton Extremely professional,efficient, always contactable Very polite and goes well beyond to make our experience a good one A great team too, at the branch...
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Comment on agent fees
Good
Was this helpful? Yes
By: Ketan Tailor
Nov 29, 2018
View all comments (1)
We finally got there and I am pleased to see all went well with the tenant moving in. ...

“Great service as ever...”

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Nov 29,2018
Minithumbdown
Karolina Legowska
Michelle Mellars
By: 'PA'
Nov 29,2018
0 people found
this helpful
Used Cameron for many years and always provide a great service. Take away all of the hassle associated with lettings....
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“Fantastic experience...”

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Nov 26,2018
Minithumbup
Katie Robson
By: 'Marco'
Nov 26,2018
0 people found
this helpful
It was a fantastic experience working with Katie, who responded promptly to all my queries and questions. Katie was a great help all the way through the process....
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Comment on agent fees
Agent fees I believe were good.
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“Very Easy and fast...”

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Nov 22,2018
Minithumbup
Katie Robson
By: 'Mory'
Nov 22,2018
0 people found
this helpful
Great customer service. Always responsive and very friendly. very happy with my new house. Katie has been very nice and helpful....
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Comment on agent fees
Good
Was this helpful? Yes

“Sale of flat...”

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Nov 19,2018
Minithumbup
Matthew Barseghian
By: 'SL'
Nov 19,2018
0 people found
this helpful
Hi , just a few words to say thanks to Charlotte for pushing the sale of my mothers flat over the line. After the first buyer turned out to be less than genuine, thankfully another one was on the books. Charlotte encouraged both solicitors to keep ...
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Comment on agent fees
Average
Was this helpful? Yes

“Prompt and efficient...”

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Nov 19,2018
Minithumbup
Nicola Tadman
By: 'Emanuela Rusu'
Nov 19,2018
0 people found
this helpful
Nicola has been a great agent. Quick and efficient with all my queries. Always professional and helpful. Thank you for helping me find my dream flat!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Emanuela
Nov 20, 2018
View all comments (1)
Emanuela, thank you for your kind words, wishing you all the best in your new home! ...

“Very good...”

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Nov 15,2018
Minithumbdown
By: 'Wang'
Nov 15,2018
0 people found
this helpful
Very good agent. Thank you for your all your help. Helped me move in to a brand new property thank you....
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“Perfect...”

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Nov 13,2018
Minithumbup
Scott Sharples
By: 'Yu'
Nov 13,2018
0 people found
this helpful
I'm happy with Cameron's agent, and they all have great options. Scott recommended great accommodation, great service and experience....
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Comment on agent fees
good fees。
Was this helpful? Yes
By: Scott Sharples
Nov 15, 2018
View all comments (1)
Thank you very much Yu. If I can be of any further assistance please pop in and see me at the office. ...

“Sale of property...”

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Nov 13,2018
Minithumbup
Matthew Barseghian
By: 'Sue Anderson'
Nov 13,2018
0 people found
this helpful
We had a bumpy start as we sold the house before it went on the market but the buyer went on the missing list so we were left disheartened that so much time had been wasted . However Matt assured us that he was determined to ...
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Comment on agent fees
Fees were extremely competitive
Was this helpful? Yes

“Highly Recommend...”

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Nov 12,2018
Minithumbup
Scott Sharples
By: 'Watson/Sousa'
Nov 12,2018
0 people found
this helpful
Cameron's Letting Agent responded to our internet enquiry and proved highly effective in achieving a fast result on finding a suitable tenant. We thank the agent's representative Scott who always gave prompt and courteous attention and was always on time for meetings, giving good professional ...
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Comment on agent fees
The fees put forward were competitive and acceptable.
Was this helpful? Yes

“professional and Great customer service...”

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Nov 10,2018
Minithumbup
Nicola Tadman
By: 'Ali'
Nov 10,2018
0 people found
this helpful
Nathan and Nicola were very professional during the process of finding a tenant for our flat. Also, I would like to mention Scott Sharples for his exceptional and great customer service....
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Comment on agent fees
Good
Was this helpful? Yes

“Mrs June Brown...”

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Nov 08,2018
Minithumbup
Scott Sharples
By: 'Happy customer'
Nov 08,2018
0 people found
this helpful
Positive and professional approach. A pleasant deposition and un hurried and considered advice. A knowledgeable insight to the property and market. Scott has a very smart appearance...
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Comment on agent fees
Less competitive than some of the other local agents.
Was this helpful? Yes

“Overall experience is good....”

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Nov 04,2018
Minithumbup
By: 'Rajaram'
Nov 04,2018
0 people found
this helpful
Right from the property searching till agreement signing, Nathan was very responsive. Overall satisfied with the support. Keep up the good work....
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“Great...”

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Nov 01,2018
Minithumbup
By: 'Omer'
Nov 01,2018
0 people found
this helpful
Fantastic and prompt service received from Nathan and the whole Cameron team. Never have to think about my property. Keep up the good work. Cheers...
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Comment on agent fees
Competitive
Was this helpful? Yes

“Very Helpful With Insurance Claim...”

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Nov 01,2018
Minithumbup
Charley Murray
By: 'Gordon'
Nov 01,2018
0 people found
this helpful
I recently suffered water leaking into my flat let from the property above and had to claim my landlord insurance for repairs and expenses. Charley was my property manager and she dealt directly with the insurance company to sort out my claim. I had minimum ...
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Comment on agent fees
No Comment
Was this helpful? Yes

“Service and support...”

Share on :
Nov 01,2018
Minithumbup
By: 'Olly'
Nov 01,2018
0 people found
this helpful
Great attentiveness service and provides wonderful support with thorough follow up. Queries replied effectively and very polite and caring on customer service....
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Comment on agent fees
Don't know whether I could achieve a better rate elsewhere, but is happy with what I'm getting now.
Was this helpful? Yes

Tenant Fees

Overall Fees
£50 (inc. VAT), On Completion

LATE PAYMENT OF RENT
Interest of 3% above the Bank of England Base Rate on any payment of Rent which remains outstanding for fourteen days or more. Interest will be payable after fourteen days until the date on which the Rent is actually paid.

VARIATION, ASSIGNMENT OR NOVATION OF A TENANCY WHEN REQUESTED BY THE TENANT: £50.00 inc VAT
Contract negotiation, arranging paperwork, amending terms, re-protecting the security deposit (Subject to agreement)

EARLY TERMINATION (SURRENDER) OF THE AGREEMENT
Cost of compensating for any loss suffered by the Landlord or reasonable costs incurred by the letting agent due to an early termination (surrender) of the tenant agreement at the tenant’s request (Subject to agreement)

COST OF REPLACEMENT of remote controls; entry fobs; keys; parking
fobs; parking remotes; parking permits or other security devices.

Payments in respect of utilities, communication services, TV licence and council tax.

Last updated on 31/05/2019, 3:43 PM by Scott Sharples - Assistant Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Cameron Group is a member of The Property Ombudsman Service (TPOS) and as such we are committed to providing the highest levels of customer service to all our clients.

If you feel that we have not lived up to your expectations in any way, we would like to hear from you in order to investigate the matter.

Please direct all communication to complaints@cameron.co with reference to the appropriate person(s) you wish to raise your complaint with or via post to the “Complaints Department” at address referenced in stage three.

To ensure that your interests are safeguarded, our complaints procedure has been structured in which any raised complaints are handled; this allows us to manage any issues or concerns effectively and ensures that they are dealt with as quickly as possible.
You may find below our process for submitting complaints in relation to:

• Estate Agency
• Residential Lettings & Property Management
Residential Estate Agency - Making a Complaint

Stage One - Sales Manager
We ask that all complaints are first raised and directed to the Sales Manager of the department that you have been dealing with. The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage Two – Sales Director
If you remain dissatisfied, you may then further your complaint in writing to the Sale Director responsible for Estate Agency operations; the Branch Manager can supply you with the details of the appropriate person. You must write to them within one month of receiving the response from the Branch Manager.
The escalation will be acknowledged within five working days of receipt and the Sales Director will work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days.

Stage Three – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter/email will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made in a written response to you, to confirm our ‘final viewpoint’ on the matter.

Nicholas Jordan MARLA MNAEA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage Four - The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.

You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events.

The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.

Residential Lettings & Property Management - Making a Complaint

Stage 1 – Senior Lettings Manager
We ask that all complaints are first raised and directed to the Senior Lettings Manager.

The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage 2 – Head of Property Management
Should your complaint remain unresolved, you may refer it to the Head of Property Management. We request that you send a written summary of your complaint to the Head of Property Management, within one month of receiving the Senior Lettings Manager response.

They will acknowledge your complaint within five working days of receipt and provide you with a written response within fifteen working days.

Stage 3- Company Final View Point – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made.in a written response to you, to confirm our ‘final viewpoint’ on the matter.

Nicholas Jordan MNAEA MARLA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage 4 – The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service

(TPOS) will not consider your complaint until our internal complaints procedure has been exhausted. You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 12:46 PM 20/07/2017 by Ketan Tailor

Awards won by Cameron Estate Agents

Individual Branch Awards

Uxbridge, UB8

West Drayton, UB7


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