Cameron Estate Agents
4.8/5, 1050 reviews
98% recommended
94% sales valuation accuracy
99% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
Established in 1994, Cameron Estate Agents is a multi award winning, privately owned and run Sales and Lettings agency with branches in West Drayton and Uxbridge, in Middlesex.We are the most active agent in the local area selling and letting at the popular Parkwest and Drayton Garden Village developments, and ... show more Established in 1994, Cameron Estate Agents is a multi award winning, privately owned and run Sales and Lettings agency with branches in West Drayton and Uxbridge, in Middlesex.

We are the most active agent in the local area selling and letting at the popular Parkwest and Drayton Garden Village developments, and have a dedicated in house property management team.

We offer advice on buying, selling, letting and renting property as well as a Land and New Homes consultation.

View our corportate brochure - http://brochure.cameron-group.co.uk
Estate Agents London | Cameron Group

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 94% 99% £195,000 £2,920,000
Lettings 92% 95% £450 £3,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
385 5 481 14 55 1 62 4 41 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA NALS DPS TDS SAGEagent
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Cameron Estate Agents Branches (view all 2)

“Chris has given me a very professional service and spent ......”

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May 15,2014
Minithumbup
By: 'JFoong'
May 15,2014
1 people found
this helpful
Chris has given me a very professional service and spent time to go over what type of tenant I am looking for. In fact, he matched me perfectly with a suitable tenant on the first viewing! With him taking care of my rental property, I ...
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“Tristan Lee was very helpfull, giving all informations requested by ......”

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May 14,2014
Minithumbup
By: 'Valeria Rocca'
May 14,2014
0 people found
this helpful
Tristan Lee was very helpfull, giving all informations requested by me. I really appreciate to be able to move in the new property in few weeks....
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“Fantastic service by Tristan from arranging the viewing to our ......”

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May 14,2014
Minithumbup
By: 'Shefali Silva'
May 14,2014
0 people found
this helpful
Fantastic service by Tristan from arranging the viewing to our moving in. And from there onwards, Tristan also helped resolve problems when there was no response from the maintainance departments....
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“Tristan was a great help in finding a property which ......”

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May 13,2014
Minithumbup
By: 'Rikki'
May 13,2014
0 people found
this helpful
Tristan was a great help in finding a property which suited my needs in the location that I wanted. He is a highly personal and friendly character who would be the first person I contact should I be in the market to rent again....
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“Tristan was extremely helpful. His polite and professional service made ......”

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May 13,2014
Minithumbup
By: 'Mark'
May 13,2014
0 people found
this helpful
Tristan was extremely helpful. His polite and professional service made the whole process very straightford and stress free. Tristan showed us a variety of places and was very honest in his advice and thoughts. All arrangements were made around my schedule and this flexibility was ...
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“Tristan was very smart, professional and courteous, he dealt with ......”

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May 13,2014
Minithumbup
By: 'suwannee'
May 13,2014
0 people found
this helpful
Tristan was very smart, professional and courteous, he dealt with all our queries promptly and we are very happy with the property that we are renting....
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“Initially Tristan showed myself and Matt (my flatmate) some places, ......”

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May 10,2014
Minithumbup
By: 'Philip'
May 10,2014
0 people found
this helpful
Initially Tristan showed myself and Matt (my flatmate) some places, although he was very quick to arrange viewings and was always easy to get hold of, the first few places we saw were not to our standard. However, after telling Tristan this he soon after ...
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“I got the proper service I was looking for, Tristan, ......”

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May 06,2014
Minithumbup
By: 'Mabel'
May 06,2014
0 people found
this helpful
I got the proper service I was looking for, Tristan, my agent was on top of his game making sure I got the exact apartment I was looking for. Considering the options I needed in terms of location, size, parking, access, and distance from school. ...
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“I was very satisfied with Cameron the Estate Agency for ......”

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May 05,2014
Minithumbup
By: 'Gopi'
May 05,2014
0 people found
this helpful
I was very satisfied with Cameron the Estate Agency for helping me find a letting for rent. Thanks to Tristan Lee who immediately arranged to see available properties and gave clear instructions regarding the formalities. Appreciate his help....
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“I would definitely say my experience with Cameron was incredible, ......”

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Apr 30,2014
Minithumbup
Ketan Tailor MARLA
By: 'W'
Apr 30,2014
0 people found
this helpful
I would definitely say my experience with Cameron was incredible, and Ketan is truly an excellent agent. I'll definitely recommend both Ketan and Cameron to deal with in terms of lettings!...
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“Cameron have dealt with the management and letting of my ......”

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Apr 30,2014
Minithumbup
Ketan Tailor MARLA
By: 'Marco'
Apr 30,2014
0 people found
this helpful
Cameron have dealt with the management and letting of my property for the last 4 years. In that time they have always managed to secure very good tenants promptly and with the minimum of fuss. Their management service is also very good. They communicate with me ...
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“Cameron's and Tristan in particular helped us locate our ideal ......”

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Apr 30,2014
Minithumbup
By: 'Matt Glass'
Apr 30,2014
0 people found
this helpful
Cameron's and Tristan in particular helped us locate our ideal property and ensured we closed the deal very quickly. We looked at a number of properties with Tristan and once he know our exact requirements he managed to find us the right style flat we ...
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“The services is very good, Ketan helped us to find ......”

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Apr 28,2014
Minithumbup
Ketan Tailor MARLA
By: 'SY'
Apr 28,2014
0 people found
this helpful
The services is very good, Ketan helped us to find the flat that we want. The flat's location is excellent and the price is very fair....
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“Mr. Katen is very helpful. After we visited the agent, ......”

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Apr 28,2014
Minithumbup
Ketan Tailor MARLA
By: 'Angela'
Apr 28,2014
0 people found
this helpful
Mr. Katen is very helpful. After we visited the agent, he arranged the flat viewing for us as soon as possible. All the process is efficient. Very good!...
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“He is very helpful.he find a good tenant for ......”

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Apr 24,2014
Minithumbup
By: 'Amanpreet'
Apr 24,2014
0 people found
this helpful
He is very helpful.he find a good tenant for my property.He is always very supportive while letting property process....
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“We are very happy dealing withThe Camerron Estate agent in ......”

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Apr 24,2014
Minithumbup
By: 'Mr. & Mrs. Greenwood'
Apr 24,2014
0 people found
this helpful
We are very happy dealing withThe Camerron Estate agent in Uxbridge. We bought the above property & are letting it out with them with utmost success. No fuss No waste of time. Starting from viewing the property leading to buying process up to successfully letting Mr. ...
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“Cameron team has been very professional and helpful in renting ......”

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Apr 14,2014
Minithumbup
Ketan Tailor MARLA
By: 'Syed'
Apr 14,2014
0 people found
this helpful
Cameron team has been very professional and helpful in renting out my property in a timely manner. In particular, Ketan has been very engaging and effective in understanding our requirements and finding the suitable tenants. The team is good at communication which is very important ...
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“Cameron's and their team in West Drayton provide a professional ......”

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Apr 14,2014
Minithumbup
By: 'Brian MacGoey'
Apr 14,2014
0 people found
this helpful
Cameron's and their team in West Drayton provide a professional and efficient service on our portfolio of properties in Parkwest. They are driving yields and securing quality tenants and enhancing the value of our investment. Tristan Lee and his team provide a great service and ...
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“Tristan is very polite letting negotiator who helped me a ......”

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Apr 11,2014
Minithumbup
By: 'vikram soundale'
Apr 11,2014
0 people found
this helpful
Tristan is very polite letting negotiator who helped me a lot in getting the property on time. He arranged 2 viewing's for me on a very short notice and was always available via telephone and email....
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“I contacted Tristan about a property I wanted to view ......”

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Apr 02,2014
Minithumbup
By: 'Ahsan'
Apr 02,2014
0 people found
this helpful
I contacted Tristan about a property I wanted to view and now I am renting. He was extremely helpful and knowledgeable of the property and area. Arranging a viewing was easy and organizing contracts and payments was even easier. Emails were always answered the same ...
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“I was dealing with Ketan from the beginning. He was ......”

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Apr 01,2014
Minithumbup
Ketan Tailor MARLA
By: 'Debbie'
Apr 01,2014
0 people found
this helpful
I was dealing with Ketan from the beginning. He was very helpful and patient. He answered all our questions straight away and found out anything we needed to know. As this was the first property I had rented I had alot of questions and doubts, ...
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“I have previously used Camerons Estate Agents to let my ......”

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Mar 31,2014
Minithumbup
Ketan Tailor MARLA
By: 'G.To'
Mar 31,2014
0 people found
this helpful
I have previously used Camerons Estate Agents to let my property and have had previous experience with Ketan and his team. In my experience they have always been consistent with their approach. Professional and have always found the right tenant for my property. Where I ...
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“Tristan was friendly, helpful and professional in finding a place ......”

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Mar 24,2014
Minithumbup
By: 'M Baker'
Mar 24,2014
0 people found
this helpful
Tristan was friendly, helpful and professional in finding a place to rent for me in a short space of time - I would recommend using Cameron Estate Agents and Tristan again....
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“Dealing with Cameron was awesome. They have guided me step ......”

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Mar 20,2014
Minithumbup
Ketan Tailor MARLA
By: 'Khalid'
Mar 20,2014
0 people found
this helpful
Dealing with Cameron was awesome. They have guided me step by step and finished all letting documentation process very professionally. Ketan is very friendly person, helpful and highly professional. I would recommend Cameron estate agents....
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“I have been welcomed from the first time I entered ......”

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Mar 18,2014
Minithumbup
Ketan Tailor MARLA
By: 'Abdullah'
Mar 18,2014
0 people found
this helpful
I have been welcomed from the first time I entered the Office , the staff are friendly and well presnted . Immediately I felt that I am in good hands , the Estate Agent in general is organized . I do recommend it for every one as I have ...
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“Good attention to detail. Quick to respond to inquiries. Quick ......”

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Mar 18,2014
Minithumbup
By: 'CP'
Mar 18,2014
0 people found
this helpful
Good attention to detail. Quick to respond to inquiries. Quick and efficient in arranging due processes such as credit check....
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“Katen was amazing guy when I deal with him , he ......”

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Mar 07,2014
Minithumbup
Ketan Tailor MARLA
By: 'Abdullah Alalawi'
Mar 07,2014
0 people found
this helpful
Katen was amazing guy when I deal with him , he is so polite , respectful person and cooprative with me he gave me what I need in a short period Thank you ketan...
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“I have used Cameron's estate agent for over 4 years now ......”

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Mar 04,2014
Minithumbup
Ketan Tailor MARLA
By: 'Mr Jones'
Mar 04,2014
0 people found
this helpful
I have used Cameron's estate agent for over 4 years now to manage my property, they are very helpful and give me peace of mind as they take care of all aspects of managing the property for me...
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“This agent was constantly in touch with me, keeping me ......”

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Mar 03,2014
Minithumbup
Ketan Tailor MARLA
By: 'Kelvyn J Rosier'
Mar 03,2014
1 people found
this helpful
This agent was constantly in touch with me, keeping me informed as to how far along the chain all the paperwork had passed and when the whole process was likely to be finished. If I sent an email I received an almost instant response, and ...
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“The service provided was good as well as the responsiveness ......”

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Mar 01,2014
Minithumbup
Ketan Tailor MARLA
By: 'Bindu Shah'
Mar 01,2014
0 people found
this helpful
The service provided was good as well as the responsiveness of the agent. All queries and concerns were answered and process was smooth....
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Tenant Fees

Overall Fees
£50 (inc. VAT), On Completion

LATE PAYMENT OF RENT
Interest of 3% above the Bank of England Base Rate on any payment of Rent which remains outstanding for fourteen days or more. Interest will be payable after fourteen days until the date on which the Rent is actually paid.

VARIATION, ASSIGNMENT OR NOVATION OF A TENANCY WHEN REQUESTED BY THE TENANT: £50.00 inc VAT
Contract negotiation, arranging paperwork, amending terms, re-protecting the security deposit (Subject to agreement)

EARLY TERMINATION (SURRENDER) OF THE AGREEMENT
Cost of compensating for any loss suffered by the Landlord or reasonable costs incurred by the letting agent due to an early termination (surrender) of the tenant agreement at the tenant’s request (Subject to agreement)

COST OF REPLACEMENT of remote controls; entry fobs; keys; parking
fobs; parking remotes; parking permits or other security devices.

Payments in respect of utilities, communication services, TV licence and council tax.

Last updated on 31/05/2019, 3:43 PM by Scott Sharples - Assistant Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Cameron Group is a member of The Property Ombudsman Service (TPOS) and as such we are committed to providing the highest levels of customer service to all our clients.

If you feel that we have not lived up to your expectations in any way, we would like to hear from you in order to investigate the matter.

Please direct all communication to complaints@cameron.co with reference to the appropriate person(s) you wish to raise your complaint with or via post to the “Complaints Department” at address referenced in stage three.

To ensure that your interests are safeguarded, our complaints procedure has been structured in which any raised complaints are handled; this allows us to manage any issues or concerns effectively and ensures that they are dealt with as quickly as possible.
You may find below our process for submitting complaints in relation to:

• Estate Agency
• Residential Lettings & Property Management
Residential Estate Agency - Making a Complaint

Stage One - Sales Manager
We ask that all complaints are first raised and directed to the Sales Manager of the department that you have been dealing with. The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage Two – Sales Director
If you remain dissatisfied, you may then further your complaint in writing to the Sale Director responsible for Estate Agency operations; the Branch Manager can supply you with the details of the appropriate person. You must write to them within one month of receiving the response from the Branch Manager.
The escalation will be acknowledged within five working days of receipt and the Sales Director will work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days.

Stage Three – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter/email will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made in a written response to you, to confirm our ‘final viewpoint’ on the matter.

Nicholas Jordan MARLA MNAEA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage Four - The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.

You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events.

The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.

Residential Lettings & Property Management - Making a Complaint

Stage 1 – Senior Lettings Manager
We ask that all complaints are first raised and directed to the Senior Lettings Manager.

The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage 2 – Head of Property Management
Should your complaint remain unresolved, you may refer it to the Head of Property Management. We request that you send a written summary of your complaint to the Head of Property Management, within one month of receiving the Senior Lettings Manager response.

They will acknowledge your complaint within five working days of receipt and provide you with a written response within fifteen working days.

Stage 3- Company Final View Point – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made.in a written response to you, to confirm our ‘final viewpoint’ on the matter.

Nicholas Jordan MNAEA MARLA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage 4 – The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service

(TPOS) will not consider your complaint until our internal complaints procedure has been exhausted. You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 12:46 PM 20/07/2017 by Ketan Tailor

Awards won by Cameron Estate Agents

Individual Branch Awards

Uxbridge, UB8

West Drayton, UB7


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