Cameron Estate Agents
4.8/5, 958 reviews
98% recommended
94% sales valuation accuracy
99% sales fee satisfaction
91% lettings valuation accuracy
95% lettings fee satisfaction
Established in 1994, Cameron Estate Agents is a multi award winning, privately owned and run Sales and Lettings agency with branches in West Drayton and Uxbridge, in Middlesex.We are the most active agent in the local area selling and letting at the popular Parkwest and Drayton Garden Village developments, and ... show more Established in 1994, Cameron Estate Agents is a multi award winning, privately owned and run Sales and Lettings agency with branches in West Drayton and Uxbridge, in Middlesex.

We are the most active agent in the local area selling and letting at the popular Parkwest and Drayton Garden Village developments, and have a dedicated in house property management team.

We offer advice on buying, selling, letting and renting property as well as a Land and New Homes consultation.

View our corportate brochure - http://brochure.cameron-group.co.uk
Estate Agents London | Cameron Group

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 94% 99% £195,000 £2,920,000
Lettings 91% 95% £450 £3,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
349 5 447 12 52 1 52 3 35 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Cameron Estate Agents Branches (view all 2)

“Very good and transparency services.I have bought my property ......”

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Dec 07,2013
Minithumbup
By: 'Singh'
Dec 07,2013
0 people found
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Very good and transparency services.I have bought my property through Cameron estate agents two years ago. They are very honest and very helpful....
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“I have known Ketan now over 2 years as has been ......”

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Dec 06,2013
Minithumbup
Ketan Tailor
By: 'adungarw'
Dec 06,2013
0 people found
this helpful
I have known Ketan now over 2 years as has been my main contact for lettings at Cameroon. As usual he is always on top of things on what is going on and communicate with me on all aspects from when he is showing potential tenants ...
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“Mr Foster, was honest in all his dealings. Very thing ......”

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Dec 06,2013
Minithumbup
By: 'Christopher Foster'
Dec 06,2013
0 people found
this helpful
Mr Foster, was honest in all his dealings. Very thing he said was absolutely true. He is an honourable man that puts you at ease. I will continue to deal with him and I have no reservation recommending him. He rented my apartment within 24 hours. ...
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“I found Ketan extremely professional and honest, right from the ......”

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Dec 06,2013
Minithumbup
Ketan Tailor
By: 'Dr Natarajan Balaji'
Dec 06,2013
0 people found
this helpful
I found Ketan extremely professional and honest, right from the first time i saw him. Although we live up so far away from London,I am extremely happy that somebody as good as the owners are looking after my property. I have no doubts in ...
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“I deal with Ketan for all aspects of my property ......”

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Dec 05,2013
Minithumbup
Ketan Tailor
By: 'Ketan Tailor'
Dec 05,2013
0 people found
this helpful
I deal with Ketan for all aspects of my property including advise on issues arising, looking for other potential investment opportunities and general communication to ensure we are both kept up to date on my apartment. To date, Ketan has been nothing but exceptional in ...
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“I contacted Cameron in Novermber last week to find a ......”

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Dec 05,2013
Minithumbup
Ketan Tailor
By: 'Sid Saxena'
Dec 05,2013
0 people found
this helpful
I contacted Cameron in Novermber last week to find a place. I spoke to Ketan, who answered my phone and the moment he answered, he sounded very polite & professional. He not only helped in securing a new flat but also gone an extra mile and ...
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“Overall very personal and professional. Always followed up on the ......”

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Dec 05,2013
Minithumbup
Ketan Tailor
By: 'Ratnesh'
Dec 05,2013
0 people found
this helpful
Overall very personal and professional. Always followed up on the emails and phone calls and we transacted on the deal very quick. Ketan also referred me to a furniture company who then I used in totally. No hassle at all and very efficient. Thanks...
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“Ketan has managed my properties for a number of years ......”

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Dec 05,2013
Minithumbup
Ketan Tailor
By: 'D Garcia'
Dec 05,2013
0 people found
this helpful
Ketan has managed my properties for a number of years and I can say he is a conscientious member of the lettings team. His approach is professional and methodical. I cannot comment on the sales side of the business because I have not used them ...
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“Quick responses to my queries.Prompt action re tenant vetting,, ......”

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Dec 05,2013
Minithumbup
Ketan Tailor
By: 'D J Hettle'
Dec 05,2013
0 people found
this helpful
Quick responses to my queries. Prompt action re tenant vetting,, tenancy contract renewal and handling of maintenance problems. Accurate and prompt keeping of accounts....
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“Excellent communicatorGets good rental pricesGets tenants that pay the rentEfficient ......”

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Dec 04,2013
Minithumbup
Ketan Tailor
By: 'Doug'
Dec 04,2013
0 people found
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Excellent communicator Gets good rental prices Gets tenants that pay the rent Efficient to work with Always a pleasant manner...
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“I have received excellent services from Cameron Estate Agents especially ......”

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Dec 04,2013
Minithumbup
Ketan Tailor
By: 'Rashida Suterwalla'
Dec 04,2013
0 people found
this helpful
I have received excellent services from Cameron Estate Agents especially from Mr Ketan Tailor and had no problems with letting of my flat. The customer service I receive is excellent, the lettings are hassle free and would highly recommend them to future landlords....
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“Although in the first visit to the property the agent ......”

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Sep 05,2013
Minithumbdown
By: 'martin'
Sep 05,2013
1 people found
this helpful
Although in the first visit to the property the agent came across as very professional, the subsequent dealings were very different. Their email salutations always started with "good morning" or "good afternoon" rather than addressing by name. Amendments to the brochure were poor or never ...
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“Ketan is a gentleman and a scholar AND the top ......”

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May 24,2013
Minithumbup
Ketan Tailor
By: 'cbcb'
May 24,2013
0 people found
this helpful
Ketan is a gentleman and a scholar AND the top agent in Uxbridge. I met dozens in the search for my last flat six months ago, and finally found him in my recent search. Most estate agents have jobs because it doesn't take much to ...
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“...”

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Mar 05,2011
Minithumbup
By: 'Wardie'
Mar 05,2011
0 people found
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“They services are very high standard....”

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Mar 04,2011
Minithumbup
By: 'neel'
Mar 04,2011
0 people found
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They services are very high standard....
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“One of the best estate agents I've dealt with....”

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Mar 04,2011
Minithumbup
By: 'Munir S'
Mar 04,2011
0 people found
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One of the best estate agents I've dealt with....
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“...”

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Mar 04,2011
Minithumbup
By: 'eren'
Mar 04,2011
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“They are good but their services costs more than the ......”

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Mar 04,2011
Minithumbup
By: 'Aavesh Nagar'
Mar 04,2011
0 people found
this helpful
They are good but their services costs more than the market rates....
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“Guidance on completing the Utilities formalities will be helpful, especially ......”

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Mar 04,2011
Minithumbup
By: 'Vasanth'
Mar 04,2011
0 people found
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Guidance on completing the Utilities formalities will be helpful, especially for People not belonging to the UK....
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“Josh gave us fantastic service....”

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Mar 04,2011
Minithumbup
By: 'Suresh'
Mar 04,2011
0 people found
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Josh gave us fantastic service....
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“I have now used Camerons for the last two years, ......”

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Mar 03,2011
Minithumbup
By: 'Ali'
Mar 03,2011
0 people found
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I have now used Camerons for the last two years, since then they have been very helpful with maintenance issues and understanding. I would always recommend then to friends from the Middle East....
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“Ketan Tailor has been extremely helpful and professional throughout my ......”

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Mar 03,2011
Minithumbup
Ketan Tailor
By: 'Fergus'
Mar 03,2011
0 people found
this helpful
Ketan Tailor has been extremely helpful and professional throughout my time dealing with Camerons....
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“I approached them as landlord to lease out my property ......”

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Apr 05,2009
Minithumbdown
By: 'Scud'
Apr 05,2009
4 people found
this helpful
I approached them as landlord to lease out my property with hope that they will deliver impeccable services from winning the prestigious Estate Agent of Year award. However, I am so wrong in appointing them. I find they are untrustworthy, deceptive and manipulative when dealing ...
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Tenant Fees

Overall Fees
£50 (inc. VAT), On Completion

LATE PAYMENT OF RENT
Interest of 3% above the Bank of England Base Rate on any payment of Rent which remains outstanding for fourteen days or more. Interest will be payable after fourteen days until the date on which the Rent is actually paid.

VARIATION, ASSIGNMENT OR NOVATION OF A TENANCY WHEN REQUESTED BY THE TENANT: £50.00 inc VAT
Contract negotiation, arranging paperwork, amending terms, re-protecting the security deposit (Subject to agreement)

EARLY TERMINATION (SURRENDER) OF THE AGREEMENT
Cost of compensating for any loss suffered by the Landlord or reasonable costs incurred by the letting agent due to an early termination (surrender) of the tenant agreement at the tenant’s request (Subject to agreement)

COST OF REPLACEMENT of remote controls; entry fobs; keys; parking
fobs; parking remotes; parking permits or other security devices.

Payments in respect of utilities, communication services, TV licence and council tax.

Last updated on 31/05/2019, 3:43 PM by Scott Sharples - Assistant Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Cameron Group is a member of The Property Ombudsman Service (TPOS) and as such we are committed to providing the highest levels of customer service to all our clients.

If you feel that we have not lived up to your expectations in any way, we would like to hear from you in order to investigate the matter.

Please direct all communication to complaints@cameron.co with reference to the appropriate person(s) you wish to raise your complaint with or via post to the “Complaints Department” at address referenced in stage three.

To ensure that your interests are safeguarded, our complaints procedure has been structured in which any raised complaints are handled; this allows us to manage any issues or concerns effectively and ensures that they are dealt with as quickly as possible.
You may find below our process for submitting complaints in relation to:

• Estate Agency
• Residential Lettings & Property Management
Residential Estate Agency - Making a Complaint

Stage One - Sales Manager
We ask that all complaints are first raised and directed to the Sales Manager of the department that you have been dealing with. The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage Two – Sales Director
If you remain dissatisfied, you may then further your complaint in writing to the Sale Director responsible for Estate Agency operations; the Branch Manager can supply you with the details of the appropriate person. You must write to them within one month of receiving the response from the Branch Manager.
The escalation will be acknowledged within five working days of receipt and the Sales Director will work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days.

Stage Three – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter/email will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made in a written response to you, to confirm our ‘final viewpoint’ on the matter.

Nicholas Jordan MARLA MNAEA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage Four - The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.

You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events.

The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.

Residential Lettings & Property Management - Making a Complaint

Stage 1 – Senior Lettings Manager
We ask that all complaints are first raised and directed to the Senior Lettings Manager.

The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage 2 – Head of Property Management
Should your complaint remain unresolved, you may refer it to the Head of Property Management. We request that you send a written summary of your complaint to the Head of Property Management, within one month of receiving the Senior Lettings Manager response.

They will acknowledge your complaint within five working days of receipt and provide you with a written response within fifteen working days.

Stage 3- Company Final View Point – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made.in a written response to you, to confirm our ‘final viewpoint’ on the matter.

Nicholas Jordan MNAEA MARLA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage 4 – The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service

(TPOS) will not consider your complaint until our internal complaints procedure has been exhausted. You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 12:46 PM 20/07/2017 by Ketan Tailor

Awards won by Cameron Estate Agents

Individual Branch Awards

Uxbridge, UB8

West Drayton, UB7


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Cameron Estate Agents