Cameron Estate Agents
4.8/5, 954 reviews
98% recommended
94% sales valuation accuracy
99% sales fee satisfaction
91% lettings valuation accuracy
95% lettings fee satisfaction
Established in 1994, Cameron Estate Agents is a multi award winning, privately owned and run Sales and Lettings agency with branches in West Drayton and Uxbridge, in Middlesex.We are the most active agent in the local area selling and letting at the popular Parkwest and Drayton Garden Village developments, and ... show more Established in 1994, Cameron Estate Agents is a multi award winning, privately owned and run Sales and Lettings agency with branches in West Drayton and Uxbridge, in Middlesex.

We are the most active agent in the local area selling and letting at the popular Parkwest and Drayton Garden Village developments, and have a dedicated in house property management team.

We offer advice on buying, selling, letting and renting property as well as a Land and New Homes consultation.

View our corportate brochure - http://brochure.cameron-group.co.uk
Estate Agents London | Cameron Group

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 94% 99% £195,000 £2,920,000
Lettings 91% 95% £450 £3,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
346 5 447 12 52 1 51 3 35 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Cameron Estate Agents Branches (view all 2)

“Both agents were professional, considerate and fair and I believe ......”

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Oct 09,2017
Minithumbup
Ketan Tailor
By: 'Lakesha Abrams-Quamina'
Oct 09,2017
0 people found
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Both agents were professional, considerate and fair and I believe they handled myself and the other tenants extremely well. What could have been an extremely chaotic process, was dealt with both smoothly and quickly. I do not have any complaints....
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Comment on agent fees
good
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“Ketan has been very professional and helpful throughout the process ......”

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Oct 04,2017
Minithumbup
Ketan Tailor
By: 'Priti'
Oct 04,2017
0 people found
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Ketan has been very professional and helpful throughout the process of our house letting experience. He is always there for advice and responds in a timely manner....
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Comment on agent fees
Fees abit high
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“Great member of staff, really efficient, professional communication.The process ......”

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Oct 04,2017
Minithumbup
Scott Sharples
By: 'Jamie G'
Oct 04,2017
0 people found
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Great member of staff, really efficient, professional communication. The process of getting the contracts drawn up to completion were effortless....
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“Very good service from Katie. Me and my partner are ......”

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Oct 03,2017
Minithumbup
Katie Robson
By: 'Sofia'
Oct 03,2017
0 people found
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Very good service from Katie. Me and my partner are delighted with the studio flat we got. Thank tou Katie for your amazing work....
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“Agent was Helpful and reliable. Made the process easy and ......”

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Sep 27,2017
Minithumbup
Scott Sharples
By: 'Moh'
Sep 27,2017
0 people found
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Agent was Helpful and reliable. Made the process easy and straightforward. Enjoyed doing business with them. Hopefully more in the future....
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Comment on agent fees
Good
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“Both Ketan and Nicola provided excellent service in finding the ......”

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Sep 22,2017
Minithumbup
Ketan Tailor
Nicola Tadman
By: 'Avi'
Sep 22,2017
0 people found
this helpful
Both Ketan and Nicola provided excellent service in finding the right tenant. They both were very efficient with the lease process and courteous in all manners of managing the relationship.....
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Comment on agent fees
Very reasonable.
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“Ketan has been very easy and professional to deal with. ......”

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Sep 20,2017
Minithumbup
Ketan Tailor
By: 'James'
Sep 20,2017
0 people found
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Ketan has been very easy and professional to deal with. The whole service has been very fluent , what a great guy. A real pleasure to deal with someome so efficient and knowledgable....
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“Ketan provided me with excellent and highly professional support and ......”

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Sep 19,2017
Minithumbup
Ketan Tailor
By: 'A'
Sep 19,2017
0 people found
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Ketan provided me with excellent and highly professional support and advice over a number of months and remained extremely helpful throughout. Very pleased and highly recommend....
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Comment on agent fees
Fees were negotiated and as such are comparable
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“I found Cameron Estate agency through right move as we ......”

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Sep 18,2017
Minithumbup
By: 'Sharmin'
Sep 18,2017
0 people found
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I found Cameron Estate agency through right move as we were planning to move down to London from Edinburgh. I spoke with Nathan and he quickly sent me the details of the property. I contacted many agencies before but sometimes as soon as you get ...
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“Wonderful Service till the copmletion dateprompt response always.Updation provided ......”

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Sep 14,2017
Minithumbdown
By: 'Saveen'
Sep 14,2017
0 people found
this helpful
Wonderful Service till the copmletion date prompt response always. Updation provided on regular basis. Would use them again. One Point Contact throughout....
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“Scott is great to work with and very helpful. Him ......”

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Sep 13,2017
Minithumbup
Scott Sharples
By: 'Shanil'
Sep 13,2017
1 people found
this helpful
Scott is great to work with and very helpful. Him and his team make the experience a good one. Thanks....
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“Sophie has been extremely professional and helpful in her approach ......”

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Sep 08,2017
Minithumbup
By: 'Colin Waldron'
Sep 08,2017
0 people found
this helpful
Sophie has been extremely professional and helpful in her approach under some difficult circumstances, keeping us involved and updated with everything that we needed to know. Sophie is a very calming influence and doesn't seem to get flustered under pressure. I thank her very much ...
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Comment on agent fees
Can't really comment on this aspect.
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“Cameron's estate agent lived up to what they'd said the ......”

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Sep 07,2017
Minithumbdown
Clive Edwards
By: 'Flowermi'
Sep 07,2017
0 people found
this helpful
Cameron's estate agent lived up to what they'd said the property was sold in a reasonable time with them taking care off all viewings. After I mainly dealt with Clive and Sophie both working together giving me regular updates and chasing the sale when needed....
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Comment on agent fees
Reasonable
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“Great service can't complain at all especially Katie was very ......”

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Sep 05,2017
Minithumbup
Katie Robson
Scott Sharples
By: 'Abs'
Sep 05,2017
0 people found
this helpful
Great service can't complain at all especially Katie was very helpful and understanding this firm deserves a 5 star rating...
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Comment on agent fees
Very good
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“Great service very fast and a pleasant deal Very helpful ......”

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Sep 04,2017
Minithumbup
Katie Robson
By: 'Zheen Othman'
Sep 04,2017
0 people found
this helpful
Great service very fast and a pleasant deal Very helpful and very reliable overall 5 star rating for Cameron estate agents Katie Robson...
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Comment on agent fees
Was very responsible
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“Katie has always kept me in fully informed and the ......”

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Sep 04,2017
Minithumbup
Katie Robson
By: 'Ron'
Sep 04,2017
0 people found
this helpful
Katie has always kept me in fully informed and the communication is excellent. I find the response to any questions to be resolved very quickly....
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Comment on agent fees
Satisfactory
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“Very professional and helpful. Kept us informed throughout the process ......”

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Aug 31,2017
Minithumbup
Ketan Tailor
By: 'Didier'
Aug 31,2017
0 people found
this helpful
Very professional and helpful. Kept us informed throughout the process and were prompt to respond to any queries we had....
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Comment on agent fees
Very competitive
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“Scott was always very helpful and I very much appreciated ......”

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Aug 30,2017
Minithumbup
Scott Sharples
By: 'Kevin'
Aug 30,2017
0 people found
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Scott was always very helpful and I very much appreciated him helping me sort out a nice place very quickly....
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“Katie at the Uxbridge branch has always been very efficient ......”

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Aug 29,2017
Minithumbup
Katie Robson
By: 'J White'
Aug 29,2017
0 people found
this helpful
Katie at the Uxbridge branch has always been very efficient and pro active. I see no reason to change from Cameron's, they are very professional along with the staff ....keep up the good work...
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Comment on agent fees
very competitive
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“Excellent service throughout my first home buying experience. Sophie always ......”

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Aug 24,2017
Minithumbup
By: 'GBourne'
Aug 24,2017
0 people found
this helpful
Excellent service throughout my first home buying experience. Sophie always made me feel at ease with frequent calls and updates during the process. Really friendly team and easy to get a hold of if I had questions....
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“I had a pretty good experience finding my new 2 bed ......”

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Aug 18,2017
Minithumbup
Scott Sharples
By: 'Al.'
Aug 18,2017
0 people found
this helpful
I had a pretty good experience finding my new 2 bed flat, fast and no headache. Glad for my choice!...
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Comment on agent fees
Fair
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“As always Cameron always delivers and this is why I ......”

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Aug 14,2017
Minithumbup
Scott Sharples
By: 'adungarw'
Aug 14,2017
0 people found
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As always Cameron always delivers and this is why I keep using them for a 1st class service. Well done....
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“Sophie has been outstanding during this very stressful period of ......”

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Aug 14,2017
Minithumbup
By: 'Natalie St Lewis'
Aug 14,2017
0 people found
this helpful
Sophie has been outstanding during this very stressful period of my life. She is always there giving advise and reassurance throughout. I can not thank her enough. Outstanding agent....
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“Sophie Enever is excellent at her job. She remained calm ......”

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Aug 13,2017
Minithumbup
By: 'Angela'
Aug 13,2017
0 people found
this helpful
Sophie Enever is excellent at her job. She remained calm and positive, despite numerous hurdles we faced throughout the sale process....
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“Misleading and dishonest behaviour from what appeared at first to ......”

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Aug 12,2017
Minithumbdown
By: 'Daniela'
Aug 12,2017
2 people found
this helpful
Misleading and dishonest behaviour from what appeared at first to be a great agent. After making an official offer after a second viewing we had been told that the offer had been accepted and we received the official acceptance letter from Adam Davis of Cameron. ...
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By: Clive Edwards
Aug 15, 2017
View all comments (1)
While we sincerely apologise for your dissatisfaction, we would like to thank you for your patronage and feedback. It is unfortunate that you have felt that you have had no other recourse to reach us than to revert to posting your complaints online. It is furthermore regrettable that you did not exhaust the remedies under Cameron's complaint procedure and appropriately address your concerns to the relevant individual within the Company. ...

“Outstanding service - consistently delivered! I guess that sums it ......”

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Aug 11,2017
Minithumbup
Ketan Tailor
Michelle Mellars
By: 'Rajeev/Rita Pant'
Aug 11,2017
0 people found
this helpful
Outstanding service - consistently delivered! I guess that sums it all up!! Cameron's have been the letting agents for our property for over 5 years now - and we could not have made a better choice!!!!...
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Comment on agent fees
Very reasonable fees and excellent service provided.
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“Cameron Estate Agents have been very professional and provided a ......”

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Aug 10,2017
Minithumbup
Scott Sharples
By: 'SDC'
Aug 10,2017
0 people found
this helpful
Cameron Estate Agents have been very professional and provided a good letting service. Responsive to calls and messages and Scott has done a fantastic job finding an excellent tenant....
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Comment on agent fees
The Agents fees were competitive and fair for their good service.
Was this helpful? Yes

“Very professional and friendly agent who helped a lot during ......”

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Aug 10,2017
Minithumbup
Scott Sharples
By: 'University'
Aug 10,2017
0 people found
this helpful
Very professional and friendly agent who helped a lot during the process of renting an apartment from overseas - highly recommended...
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Comment on agent fees
Unknown
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“Mr. S. Sharples, is a professional in dealing with clients ......”

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Aug 10,2017
Minithumbup
Scott Sharples
By: 'Shirley Greenwood'
Aug 10,2017
0 people found
this helpful
Mr. S. Sharples, is a professional in dealing with clients and Land- lord alike., Reply E mails promptly with efficiently and effectively. with details. Follow-up with Tel: calls when necessary. He is competent and hard working individual.....
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Comment on agent fees
Average.
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“Well trained, professional and respectful staff that are extremely helpful, ......”

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Aug 09,2017
Minithumbup
Ketan Tailor
By: 'Hassan'
Aug 09,2017
0 people found
this helpful
Well trained, professional and respectful staff that are extremely helpful, which believe it or not, can sometimes be hard to find. Probably the best agency I have come across in the last six years....
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Comment on agent fees
Good
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Tenant Fees

Overall Fees
£50 (inc. VAT), On Completion

LATE PAYMENT OF RENT
Interest of 3% above the Bank of England Base Rate on any payment of Rent which remains outstanding for fourteen days or more. Interest will be payable after fourteen days until the date on which the Rent is actually paid.

VARIATION, ASSIGNMENT OR NOVATION OF A TENANCY WHEN REQUESTED BY THE TENANT: £50.00 inc VAT
Contract negotiation, arranging paperwork, amending terms, re-protecting the security deposit (Subject to agreement)

EARLY TERMINATION (SURRENDER) OF THE AGREEMENT
Cost of compensating for any loss suffered by the Landlord or reasonable costs incurred by the letting agent due to an early termination (surrender) of the tenant agreement at the tenant’s request (Subject to agreement)

COST OF REPLACEMENT of remote controls; entry fobs; keys; parking
fobs; parking remotes; parking permits or other security devices.

Payments in respect of utilities, communication services, TV licence and council tax.

Last updated on 31/05/2019, 3:43 PM by Scott Sharples - Assistant Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Cameron Group is a member of The Property Ombudsman Service (TPOS) and as such we are committed to providing the highest levels of customer service to all our clients.

If you feel that we have not lived up to your expectations in any way, we would like to hear from you in order to investigate the matter.

Please direct all communication to complaints@cameron.co with reference to the appropriate person(s) you wish to raise your complaint with or via post to the “Complaints Department” at address referenced in stage three.

To ensure that your interests are safeguarded, our complaints procedure has been structured in which any raised complaints are handled; this allows us to manage any issues or concerns effectively and ensures that they are dealt with as quickly as possible.
You may find below our process for submitting complaints in relation to:

• Estate Agency
• Residential Lettings & Property Management
Residential Estate Agency - Making a Complaint

Stage One - Sales Manager
We ask that all complaints are first raised and directed to the Sales Manager of the department that you have been dealing with. The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage Two – Sales Director
If you remain dissatisfied, you may then further your complaint in writing to the Sale Director responsible for Estate Agency operations; the Branch Manager can supply you with the details of the appropriate person. You must write to them within one month of receiving the response from the Branch Manager.
The escalation will be acknowledged within five working days of receipt and the Sales Director will work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days.

Stage Three – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter/email will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made in a written response to you, to confirm our ‘final viewpoint’ on the matter.

Nicholas Jordan MARLA MNAEA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage Four - The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.

You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events.

The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.

Residential Lettings & Property Management - Making a Complaint

Stage 1 – Senior Lettings Manager
We ask that all complaints are first raised and directed to the Senior Lettings Manager.

The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage 2 – Head of Property Management
Should your complaint remain unresolved, you may refer it to the Head of Property Management. We request that you send a written summary of your complaint to the Head of Property Management, within one month of receiving the Senior Lettings Manager response.

They will acknowledge your complaint within five working days of receipt and provide you with a written response within fifteen working days.

Stage 3- Company Final View Point – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made.in a written response to you, to confirm our ‘final viewpoint’ on the matter.

Nicholas Jordan MNAEA MARLA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage 4 – The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service

(TPOS) will not consider your complaint until our internal complaints procedure has been exhausted. You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 12:46 PM 20/07/2017 by Ketan Tailor

Awards won by Cameron Estate Agents

Individual Branch Awards

Uxbridge, UB8

West Drayton, UB7


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