Cameron Estate Agents
4.8/5, 1034 reviews
98% recommended
94% sales valuation accuracy
99% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
Established in 1994, Cameron Estate Agents is a multi award winning, privately owned and run Sales and Lettings agency with branches in West Drayton and Uxbridge, in Middlesex.We are the most active agent in the local area selling and letting at the popular Parkwest and Drayton Garden Village developments, and ... show more Established in 1994, Cameron Estate Agents is a multi award winning, privately owned and run Sales and Lettings agency with branches in West Drayton and Uxbridge, in Middlesex.

We are the most active agent in the local area selling and letting at the popular Parkwest and Drayton Garden Village developments, and have a dedicated in house property management team.

We offer advice on buying, selling, letting and renting property as well as a Land and New Homes consultation.

View our corportate brochure - http://brochure.cameron-group.co.uk

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 94% 99% £195,000 £2,920,000
Lettings 92% 95% £450 £3,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
377 5 478 13 54 1 61 4 39 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA NALS DPS TDS SAGEagent
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Cameron Estate Agents Branches (view all 2)

“Friendly and approachable...”

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Jun 04,2018
Minithumbup
By: 'Nav'
Jun 04,2018
1 people found
this helpful
Ryan is very efficient, friendly and courteous at all times. We have been liaising with Ryan since the onset of our property purchase. He always returns calls when he promises, and is helpful at all times. Ryan also made sure he sent us contact details ...
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Comment on agent fees
Good
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“Excellent...”

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Jun 01,2018
Minithumbup
Ketan Tailor
Nicola Tadman
By: 'Andrew Pragnell'
Jun 01,2018
0 people found
this helpful
I couldn't have asked for a more dedicated and committed team to help me through my first rental as a landlord. They supported me in a friendly and professional manor at all times going up and above what I would have expected....
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Comment on agent fees
Good
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By: Ketan Tailor
Jun 21, 2018
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HI Andrew, Thank you for your kind words, it was our pleasure. Always here to help. ...

“Letting manager...”

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Jun 01,2018
Minithumbup
Ketan Tailor
By: 'Chris koumi'
Jun 01,2018
0 people found
this helpful
Very helpful sincere professional gentleman.I known Ketan for a number of years and is always manage to rent my property's. Hi has a very good knowledge of the rental properties and always gets good rent for me...
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Comment on agent fees
Good
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By: Ketan Tailor
Jun 21, 2018
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Chris we have now known each other for almost eleven years. It has been great and thank you for your loyalty to our firm. ...

“Property Management...”

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Jun 01,2018
Minithumbup
Nicola Tadman
By: 'Steve_w8'
Jun 01,2018
0 people found
this helpful
I have been delighted with the property management support from Cameron Estate agents over the past 6 years. In particular Nicola Tadman and the team....
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Comment on agent fees
Good. They are in-line with market
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“Letting Experience...”

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May 30,2018
Minithumbup
Ketan Tailor
By: 'RGT & KRT'
May 30,2018
0 people found
this helpful
Very happy with the thoroughly professional approach by the two staff members I dealt with. I got three viewings within just few days of appointing Cameron - all arranged on the same day with minimum disruption to the outgoing tenant. The property was let next ...
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Was this helpful? Yes
By: Ketan Tailor
Jun 21, 2018
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I am so pleased all went so well, thank you for giving us the opportunity and I look forward to many more years of service. ...

“Nicola Tadman...”

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May 30,2018
Minithumbup
Nicola Tadman
By: 'Ratnesh'
May 30,2018
0 people found
this helpful
What a lovely and professional individual. Always polite and always following up messages. No problems encountered. Would be lost otherwise....
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Comment on agent fees
Fair - No issues really
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By: Nicola tadman
Jun 21, 2018
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Thank you for your kind words, it has been a pleasure working with you. ...

“Professional and Helpful...”

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May 17,2018
Minithumbup
Victoria Gibson-White
By: 'Nick'
May 17,2018
0 people found
this helpful
Victoria was extremely professional ever since our first conversation. A wealth of experience behind her made my transaction so smooth. Her local knowledge guided me to my perfect home and I cant thank her enough. Always polite and happy to help....
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“Responsible and Professional...”

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May 16,2018
Minithumbup
Ketan Tailor
By: 'BW'
May 16,2018
0 people found
this helpful
Very professional and responsible towards his customer, as well always provide valuable information and suggestion when needed, especially for the overseas investor....
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By: Ketan Tailor
Jun 21, 2018
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I am always available for you, thank you ever so much for your kind words. ...

“Very good experience...”

Share on :
May 16,2018
Minithumbup
Katie Robson
Scott Sharples
By: 'Tania'
May 16,2018
0 people found
this helpful
We were always treated with respect and felt that our interests were heared and this way we quickly found the best house for us....
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Comment on agent fees
I think the fees are a bit expensive
Was this helpful? Yes
By: Katie Robson
Jun 21, 2018
View all comments (1)
Thank you for your kind words Tania, I'm glad you had a great experience with us! Kind regards, Katie ...

“Helpful, great communication...”

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May 08,2018
Minithumbup
Scott Sharples
Katie Robson
By: 'Lenka'
May 08,2018
0 people found
this helpful
The whole experience has been great, all straight forward. Scott has been very helpful and the communication was always great....
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Comment on agent fees
Good
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“Interaction with Nicola...”

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May 08,2018
Minithumbup
Nicola Tadman
By: 'Rahul'
May 08,2018
0 people found
this helpful
She was very helpful and approachable during the entire process. Will positively recommend her and Cameroon. It was a pleasure interacting with her...
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“Helpful and friendly. Trustworthy and true to their word....”

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May 02,2018
Minithumbup
Michelle Mellars
By: 'Maddie and Peter'
May 02,2018
0 people found
this helpful
Anna & Michelle have been very professional, competent and friendly. They are true to their word and they keep you updated on developments. Their promptness and communication skills are highly commendable. I wish them all the success for the future, they so richly deserve....
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Comment on agent fees
Not applicable
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“Excellent Service!...”

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Apr 30,2018
Minithumbup
Scott Sharples
By: 'Lizzie'
Apr 30,2018
0 people found
this helpful
Scott was absolutely amazing and very patient as we searched for an Uxbridge flat. I was coming from the US and could not look at them in person until I arrived. He searched tirelessly for the correct flat in the correct area, on the correct ...
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“Alan Blane...”

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Apr 30,2018
Minithumbup
Scott Sharples
Katie Robson
By: 'Alan Blane'
Apr 30,2018
0 people found
this helpful
I have had continual excellent service from all staff since our first contact with the company. Any request is actions immediately....
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Comment on agent fees
Good-no problems
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“Excellent service...”

Share on :
Apr 26,2018
Minithumbup
Scott Sharples
By: 'Pablo'
Apr 26,2018
0 people found
this helpful
Scott provided an excellent service. He was friendly and responded quickly to all my emails. I would definitely recommend him....
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“Very helpful and breliant service...”

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Apr 16,2018
Minithumbup
Katie Robson
Katie Robson
By: 'Abdulrazak Nurain'
Apr 16,2018
0 people found
this helpful
Katie Robson is one of the best Cameron staff we have ever come across she is perfect to their customers and Cameron agent is one of the highly satisfied agency across UK...
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Comment on agent fees
Cameron agent is one of the highly satisfied agency across UK
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“Very Professional and Good Listener...”

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Apr 03,2018
Minithumbup
Katie Robson
Scott Sharples
By: 'Zeshan'
Apr 03,2018
0 people found
this helpful
Katie is amazing in her profession. She is dealing with all attention and very professional. Everything went as promised. I must say she is very good listener. I am very happy and extremely impressed by the services provided....
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“4 Station House...”

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Apr 03,2018
Minithumbup
Nicola Tadman
By: 'Well done Nicola'
Apr 03,2018
0 people found
this helpful
Very good communication and delivery as per requirement.Really satisfied what we got from Nicola.Hope minor set up issues will be addressed soon....
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“Extremely helpful Polite Proffesional...”

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Mar 28,2018
Minithumbup
Katie Robson
By: '2 Dinosaurs'
Mar 28,2018
0 people found
this helpful
From walking into Cameron's and meeting Katie we knew we were in good hands. Katie was so helpful us being 2 dinosaurs were not the easiest customers but Katie was so patient and kind to is each time I went in she had a warm welcoming ...
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Comment on agent fees
Fees are fees we didn't mind at all.
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“Cameron Estate Agent...”

Share on :
Mar 27,2018
Minithumbup
Katie Robson
By: 'SS'
Mar 27,2018
0 people found
this helpful
Katie Robson MARLA is very supportive, soft spoken and handle the client very nicely. Much appreciated. I am giving her full star ratings (i.e. Five star) for her outstanding negotiation skills with customer about the property. Thank you....
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Comment on agent fees
Good
Was this helpful? Yes

“Prompt Services...”

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Mar 25,2018
Minithumbup
Scott Sharples
By: 'LE Tan'
Mar 25,2018
0 people found
this helpful
I live outside UK, but I have using Cameron's service for five years to manage my rental property. So far, I have been very satisfied with the services rendered by the Cameron's team. The team has been very prompt in following up on matter raised, ...
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“Superb Service to Tenants! Very Pleased with Property Manager...”

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Mar 21,2018
Minithumbup
By: 'Carlton P.'
Mar 21,2018
0 people found
this helpful
Both my Mother and I were superbly pleased with the kind and warm-hearted service we received from Robyn. Her polite manner paired with a bright smile is a rare treat and adamant proof that Cameron Estate Agents only hire the best. The service and assistance ...
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“I have dealt with other property managers in the area ......”

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Mar 21,2018
Minithumbup
Scott Sharples
By: 'M'
Mar 21,2018
0 people found
this helpful
I have dealt with other property managers in the area and in central London and I would like to say that I had the best experience with Cameron Estate Agents thanks to Scott. The entire procedure was smooth and the apartment was ready on time....
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Comment on agent fees
good
Was this helpful? Yes

“Super Service...”

Share on :
Mar 19,2018
Minithumbup
Nicola Tadman
Ketan Tailor
By: 'Shahin'
Mar 19,2018
0 people found
this helpful
I have used Cameron for the last 4 years and have had a super experience with them which my tenants have been in the property and when there has been a change over. Ketan is exceptional on the sales side of things and has always accurately ...
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Comment on agent fees
Excellent
Was this helpful? Yes

“Very nice and helpful....”

Share on :
Mar 19,2018
Minithumbup
Scott Sharples
By: 'Edmund'
Mar 19,2018
0 people found
this helpful
They really knows what they do. Very helpful and makes things easier for the customer. We were taken through everything thoroughly and made to understand everything in simple terms....
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Comment on agent fees
Not too bad.
Was this helpful? Yes

“A truly awful estate agents - avoid at all costs!...”

Share on :
Mar 16,2018
Minithumbdown
Michelle Mellars
By: 'Amy'
Mar 16,2018
1 people found
this helpful
Dealing with Cameron Estate Agents was quite honestly one of the most stressful periods of my entire life. I rented a property through them which was not fit for purpose from the outset. Shortly after moving in, I discovered the cooker hob did not work, ...
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Was this helpful? Yes
By: Amy
Mar 27, 2018
View all comments (2)
I'm afraid your standard copy and paste" response makes little sense in this matter and is a typical example of Cameron's lack of professionalism and respect for tenants. If you had read my review or looked into the matter at all, you will have seen that I did indeed exhaust Cameron's complaints process. Despite the Landlord offering to release me early from the contract (due to the property being unfit for purpose), Cameron refused to let me leave until I signed to say I would not bring any cl ...

“I have been using the agency for the past three ......”

Share on :
Mar 15,2018
Minithumbup
Nicola Tadman
Ketan Tailor
By: 'Sadiq Dawood'
Mar 15,2018
0 people found
this helpful
I have been using the agency for the past three years and I have always had a great service. They have always found me the what I want and at the price that I want. They are wonderful people....
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Comment on agent fees
The agency fees are reasonable but as a regular customer they should bring it down a bit.
Was this helpful? Yes
By: Ketan Tailor
Jun 21, 2018
View all comments (1)
Hi Sadiq, I hope you and the family are now settled. Always here to help. Thank you ...

“Extremely friendly, very professional. Kept me updated and made me ......”

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Mar 13,2018
Minithumbup
Scott Sharples
By: 'Lisa'
Mar 13,2018
0 people found
this helpful
Extremely friendly, very professional. Kept me updated and made me feel supported. The tradesman , Keith was friendly and efficient. Thank you so much...
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Comment on agent fees
The property was left in a dreadful state. Cameron’s are rightfully trying to gain some money back from the tenant
Was this helpful? Yes

“Quick efficient service. Staff have always been courteous and obliging. ......”

Share on :
Mar 08,2018
Minithumbup
Ketan Tailor
Nicola Tadman
By: 'Becky'
Mar 08,2018
0 people found
this helpful
Quick efficient service. Staff have always been courteous and obliging. Have responded quickly to any queries I have and have been very helpful....
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Comment on agent fees
Reasonable but would prefer it to be lower.
Was this helpful? Yes

“I was extremely pleased to have dealt with Nathan, who ......”

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Feb 23,2018
Minithumbup
By: 'Akshay'
Feb 23,2018
0 people found
this helpful
I was extremely pleased to have dealt with Nathan, who is very patient, listens to your feedback and responds accordingly. Highly recommended....
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Was this helpful? Yes

Tenant Fees

Overall Fees
£50 (inc. VAT), On Completion

LATE PAYMENT OF RENT
Interest of 3% above the Bank of England Base Rate on any payment of Rent which remains outstanding for fourteen days or more. Interest will be payable after fourteen days until the date on which the Rent is actually paid.

VARIATION, ASSIGNMENT OR NOVATION OF A TENANCY WHEN REQUESTED BY THE TENANT: £50.00 inc VAT
Contract negotiation, arranging paperwork, amending terms, re-protecting the security deposit (Subject to agreement)

EARLY TERMINATION (SURRENDER) OF THE AGREEMENT
Cost of compensating for any loss suffered by the Landlord or reasonable costs incurred by the letting agent due to an early termination (surrender) of the tenant agreement at the tenant’s request (Subject to agreement)

COST OF REPLACEMENT of remote controls; entry fobs; keys; parking
fobs; parking remotes; parking permits or other security devices.

Payments in respect of utilities, communication services, TV licence and council tax.

Last updated on 31/05/2019, 3:43 PM by Scott Sharples - Assistant Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Cameron Group is a member of The Property Ombudsman Service (TPOS) and as such we are committed to providing the highest levels of customer service to all our clients.

If you feel that we have not lived up to your expectations in any way, we would like to hear from you in order to investigate the matter.

Please direct all communication to complaints@cameron.co with reference to the appropriate person(s) you wish to raise your complaint with or via post to the “Complaints Department” at address referenced in stage three.

To ensure that your interests are safeguarded, our complaints procedure has been structured in which any raised complaints are handled; this allows us to manage any issues or concerns effectively and ensures that they are dealt with as quickly as possible.
You may find below our process for submitting complaints in relation to:

• Estate Agency
• Residential Lettings & Property Management
Residential Estate Agency - Making a Complaint

Stage One - Sales Manager
We ask that all complaints are first raised and directed to the Sales Manager of the department that you have been dealing with. The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage Two – Sales Director
If you remain dissatisfied, you may then further your complaint in writing to the Sale Director responsible for Estate Agency operations; the Branch Manager can supply you with the details of the appropriate person. You must write to them within one month of receiving the response from the Branch Manager.
The escalation will be acknowledged within five working days of receipt and the Sales Director will work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days.

Stage Three – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter/email will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made in a written response to you, to confirm our ‘final viewpoint’ on the matter.

Nicholas Jordan MARLA MNAEA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage Four - The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.

You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events.

The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.

Residential Lettings & Property Management - Making a Complaint

Stage 1 – Senior Lettings Manager
We ask that all complaints are first raised and directed to the Senior Lettings Manager.

The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage 2 – Head of Property Management
Should your complaint remain unresolved, you may refer it to the Head of Property Management. We request that you send a written summary of your complaint to the Head of Property Management, within one month of receiving the Senior Lettings Manager response.

They will acknowledge your complaint within five working days of receipt and provide you with a written response within fifteen working days.

Stage 3- Company Final View Point – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made.in a written response to you, to confirm our ‘final viewpoint’ on the matter.

Nicholas Jordan MNAEA MARLA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage 4 – The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service

(TPOS) will not consider your complaint until our internal complaints procedure has been exhausted. You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 12:46 PM 20/07/2017 by Ketan Tailor

Awards won by Cameron Estate Agents

Individual Branch Awards

Uxbridge, UB8

West Drayton, UB7


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