Cairn Estate and Letting Agency

Name: Cairn Estate and Letting Agency
Address: 34 Gibson Street, Glasgow, City of Glasgow, UK
Telephone: 0141 270 7878

1.33/5 rating 12 reviews

43% valuation accuracy
8% recommend
43% fee satisfaction

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Isla Morgan
Kirsty Smith
Sheena Peat
Moya McVey

Cairn was founded by David Rowand in 1999 when, having been involved in property for more than 20 years, he realised there existed a tremendous opportunity to establish a company that could be much more than ‘just an estate agent’.

Founded to address a distinct lack of agents in the marketplace providing a team of informed experts able to provide a personal service, Cairn began as a development company, refurbishing properties to sell on behalf of clients.

As this aspect of the business Read full description...Cairn was founded by David Rowand in 1999 when, having been involved in property for more than 20 years, he realised there existed a tremendous opportunity to establish a company that could be much more than ‘just an estate agent’.

Founded to address a distinct lack of agents in the marketplace providing a team of informed experts able to provide a personal service, Cairn began as a development company, refurbishing properties to sell on behalf of clients.

As this aspect of the business grew, several clients retained the firm’s services and sought a broader range of advice. This led Cairn into ‘sourcing’ properties for clients and developing properties on their behalf; a service which soon became an integral aspect of the business by removing the hassle factor from finding properties and developing them before selling or letting them on its clients’ behalf.

This was the key that developed other aspects of the business, such as a maintenance team created to deliver these services which now comprises builders, plumbers, electricians, tilers and plasterers.

A letting division was then formed, which now manages some 400 units. The letting staff boast a wealth of experience and knowledge. Delivering a high level of service to landlords and tenants alike, they provide a fully-managed option and tenant-finding service, once again relieving clients of any hassle associated with the management of their investments.

The firm also has experienced staff on hand to handle HMO (House of Multiple Occupancy) enquiries and to help guide clients through this complex process.

Cairn most recently introduced a sales division. Now a thriving part of the operation, this department comprises a team with over 35 years experience of property sales between them. A personal approach is a central feature of Cairn and its sales team is on hand 24/7 to reassure clients throughout what can sometimes be a stressful process.

Let Cairn ‘unlock the potential’ in your home, investment or development.

Call Cairn on 0141-270-7878/79

34 Gibson Street
Hillhead,Glasgow
City of Glasgow
G12 8NX
0141 270 7878

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Customer Reviews

Showing 1-12 of 12

1 Star Review

Aug 14,2017

By: 'For the attention of all STUDENT tenant's'

Aug 14,2017

Branch: Glasgow, 34 Gibson Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: G49J

Branch: Glasgow, 34 Gibson Street
Lettings (as a Tenant)
Postcode: G49J

4 people found
this helpful

I don't know where to begin, and although I (luckily) am not with this 'estate agents' any longer, friends of friends ask me for advice due to me being vocal and passionate about the treatment we received from this business towards myself and my three flatmates, for almost two years. From workmen walking in my bedroom unannounced and shouting 'for fuck sake' after finding me asleep, to our deposits being handled illegally- this business is an absolute disgrace and as a result, our landlord deci...
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5 Star Review

May 25,2017

Sheena Peat

Moya McVey

By: 'CarFrae'

May 25,2017

Branch: Glasgow, 34 Gibson Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: G3

Branch: Glasgow, 34 Gibson Street
Sales (as a Vendor)
Postcode: G3

0 people found
this helpful

@@Late last year I decided to sell my 2 bedroom flat in the Yorkhill area of Glasgow and was very fortunate to be introduced to Cairn Estate Agency. Right from the beginning of the process they provide high quality, friendly and speedy advice. Cairn's presale process of setting up the flat and ensuring everything was in good order for the all important Home Report was executed perfectly on my behalf. The sale process, with fine online listings, was equally efficient and we quickly had a suitabl...
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Comment on agent fees

Very competitive

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1 Star Review

May 21,2017

By: 'S.'

May 21,2017

Branch: Glasgow, 34 Gibson Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: G20

Branch: Glasgow, 34 Gibson Street
Lettings (as a Tenant)
Postcode: G20

1 people found
this helpful

I had the misfortune of having to deal with this letting agency for 3 years. I have rented 9 flats over the years (many moves due to University) and have never had an issue with landlords. Cairn have been by far the most incompetent and unhelpful letting agents so far. Communication was horrendous. They would be far too frequently send people to the flat for various things; however they would let you know with a ridiculously short period of time; if they warned you at all! I once had a unnervi...
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Comment on agent fees

They will charge you for anything they possible can.

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1 Star Review

Jan 27,2017

By: 'Lily'

Jan 27,2017

Branch: Glasgow, 34 Gibson Street
Services: Lettings (as a Tenant)
Rent PCM: £2000
Would you recommend?: No
Postcode: g2 4

Branch: Glasgow, 34 Gibson Street
Lettings (as a Tenant)
Rent PCM: £2000
Postcode: g2 4

0 people found
this helpful

The worst letting agency I have ever had the displeasure of dealing with. Constantly reporting problems in the flat that have required repairs since moving in and nothing has been repaired at all. When moving in we had many problems that we were told would be fixed and 5 months down the line we keep being told there has been miscommunication with plumbers etc and that's why they haven't been fixed. On two occasions now the agency have come round to do 'inspections' and let themselves in withou...
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Comment on agent fees

n/a

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1 Star Review

Dec 13,2016

By: 'M'

Dec 13,2016

Branch: Glasgow, 34 Gibson Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: G11

Branch: Glasgow, 34 Gibson Street
Lettings (as a Tenant)
Postcode: G11

0 people found
this helpful

Absolutely appalling service from them. On the day we were meant to move in the place hadn't been cleaned and was never given a thorough professional clean, they just sent in a couple of cleaning ladies. It took 3 months to get everything fixed, from a broken toilet seat, grouting the shower, fixing the boiler, replacing horrible stained curtains, making sure the doors could actually close, the telecom, I could go on! Also very patronizing service from the women who work there. I cannot stress e...
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Comment on agent fees

Charged an extortionate amount.

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1 Star Review

Nov 04,2016

By: 'Lucy'

Nov 04,2016

Branch: Glasgow, 34 Gibson Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: G2

Branch: Glasgow, 34 Gibson Street
Lettings (as a Tenant)
Postcode: G2

0 people found
this helpful

I've used many different letting agencies in Glasgow and Cairn are the worst company I've ever had the displeasure of dealing with. Don't bother informing them about repairs as they wont bother doing them. When the boiler broke in my flat they refused to repair it and staff were rude any time I called. Any 'plumber' or 'joiner' they have ever sent for anything usually looks at the job then isn't sure what they are doing so they usually leave without doing the job or doing a bad one. I could go...
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1 Star Review

Sep 20,2016

By: 'Disgusting Company. Avoid.'

Sep 20,2016

Branch: Glasgow, 34 Gibson Street
Services: Lettings (as a Tenant)
Rent PCM: £575
Would you recommend?: No
Postcode: G31

Branch: Glasgow, 34 Gibson Street
Lettings (as a Tenant)
Rent PCM: £575
Postcode: G31

6 people found
this helpful

Absolutely disgusting. I fully believe the negative reviews provided by others on this site. I have only been subjected to this sham of an estate agency because the landlord for our property got sequestrated, and in the process I was lumped with this lot. First of all, I've only been with cairn for about 2 months. I have now had three letters asking me to complete an application form that was supposed to be attached to the letter. Not one letter had an application with it... After phoning Cair...
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1 Star Review

Aug 24,2016

By: 'CT'

Aug 24,2016

Branch: Glasgow, 34 Gibson Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: G12

Branch: Glasgow, 34 Gibson Street
Lettings (as a Tenant)
Postcode: G12

3 people found
this helpful

Avoid this company at all costs! They have left me without hot running water for two months over the course of my tenancy and refused to replace the faulty Boiler when it was condemned as dangerous for nearly 2 years! They currently have an Abatement notice, served to them by environmental health, due to water Ingress in the flat. This was reported over two months ago also! I Haven't had working electrics for over a month and that is only just getting seen to. The quality of the work is poor, co...
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3 people found
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1 Star Review

Mar 16,2015

Isla Morgan

Kirsty Smith

By: 'Cairn Letting'

Mar 16,2015

Branch: Glasgow, 34 Gibson Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: G12

Branch: Glasgow, 34 Gibson Street
Lettings (as a Landlord)
Postcode: G12

3 people found
this helpful

Was very good until Claire McKay left after 1.5 years. Then the trouble started with poorly selected tenants who have damaged fire appliances and mandatory door locks. My reliable contractor was accused of lying for revealing deficiencies repeatedly 'repaired' by their own 'handymen'. When I questioned the allegation. I was dropped as a client with no explanation - just a Friday 12% management handover and an order to pick up my files two days over the weekend on the Monday. Fortunately a r...
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1 Star Review

Jun 12,2013

By: 'Paddy'

Jun 12,2013

Branch: Glasgow, 34 Gibson Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: G776

Branch: Glasgow, 34 Gibson Street
Lettings (as a Tenant)
Postcode: G776

7 people found
this helpful

Well my reviews are not positive,,,beware of this lot at Cairn. They are useless , unhelpful ,rude There office in Gibson street is total chaos. No one knows what they are doing,they never return call they promise to get repairs done that never happens. And as from getting your deposit back. That\'s a problem, no matter what you do or say the will and they have found a way of fabricating a story to keep your money,now there\'s no other way but legal action against them,and the owner of the p...
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1 Star Review

Jun 11,2013

By: 'Thomas'

Jun 11,2013

Branch: Glasgow, 34 Gibson Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: G77

Branch: Glasgow, 34 Gibson Street
Lettings (as a Tenant)
Postcode: G77

3 people found
this helpful

I was a tenant with Cairn letting Gibson street glasgow,my god what a nightmare,the property was filthy inside and out,the gardens were a total disgrace,I got the house painted inside and got the gardens done,and even the neighbours commented in the progress,I got new carpets and underlay fitted as the house was freezing cold this was all done at my cost,I wish I hadn\'t been so desperate to get into a property,because these people at Cairns are on another planet they lie they don\'t carry out r...
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What agent could do to change your mind?

The agent and owner could have been honest,and returned calls,and put proper veted people into these houses,they could have carried out repairs more promptly and professionally,and kept the tenant happy as he is the paying customer who pays there wages,honesty reliability and professionalism. They need to go and be sent on courses on how to treat people,with respect and be Curtis, never again in my lifetime will I ever recommend these people ever

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1 Star Review

Jan 03,2013

By: 'AMV'

Jan 03,2013

Branch: Glasgow, 34 Gibson Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: G20

Branch: Glasgow, 34 Gibson Street
Lettings (as a Tenant)
Postcode: G20

4 people found
this helpful

This is hands down the worst letting agency I have ever dealt with. Nightmarish. The office appears to be in a complete state of chaos and instead of coordinating amongst themselves they expect their tenants to act as secretarial staff. They never, ever return phone calls when promised. The flat was fairly grungy when I moved in, and I improved it a great deal, but they still absconded with a sizable portion of my deposit because of a streaked mirror that required \'professional cleaning\'--a...
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What agent could do to change your mind?

Cairn\'s business model seems to be to get the tenant to do all the work for them--and yell at tenants who ask them to, for example, share information amongst themselves instead of having three people phone with the exact same question. The only way I could consider using this agency again would be a complete change of ownership and staff.

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Services offered

Sales

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Block Management
Surveys
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Valuation and Fee Performance

43% customers were satisfied with fees 43% accuracy of agent's valuations

Price range of properties reviewed

Sales

Min: £0
Max: £0

Letting

Min: £575
Max: £0

Review statistics

From Landlords		From Tenants		From Vendors		From Buyers		Other

0	1	0	10	1	0	0	0	0	0

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Agent Fees

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Last updated at 12:40 PM 14/12/2016 by Jillian Rowand

Complaints Procedure

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Last updated at 12:40 PM 14/12/2016 by Jillian Rowand

Awards won by Cairn Estate and Letting Agency

Individual Branch Awards

Isla Morgan
1 reviews

About Isla No description set View full profile

Kirsty Smith
HMO Property Manager 1 reviews

About Kirsty No description set View full profile

Sheena Peat
1 reviews

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Moya McVey
1 reviews

About Moya No description set View full profile

Firm rankings

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#13718 out of 15202 firms in the UK

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Cairn Estate and Letting Agency

Comment on agent fees

Comment on agent fees

Comment on agent fees

Comment on agent fees

What agent could do to change your mind?

Attached Files

What agent could do to change your mind?

Attached Files