Cairn Estate and Letting Agency

2.95/5 rating 22 reviews
  • 53% valuation accuracy
  • 50% recommend
  • 75% fee satisfaction
Cairn was founded by David Rowand in 1999 when, having been involved in property for more than 20 years, he realised there existed a tremendous opportunity to establish a company that could be much more than ‘just an estate agent’.

Founded to address a distinct lack of agents in the marketplace providing a team of informed experts able to provide a personal service, Cairn began as a development company, refurbishing properties to sell on behalf of clients.

As this aspect of the busin Read full description...Cairn was founded by David Rowand in 1999 when, having been involved in property for more than 20 years, he realised there existed a tremendous opportunity to establish a company that could be much more than ‘just an estate agent’.

Founded to address a distinct lack of agents in the marketplace providing a team of informed experts able to provide a personal service, Cairn began as a development company, refurbishing properties to sell on behalf of clients.

As this aspect of the business grew, several clients retained the firm’s services and sought a broader range of advice. This led Cairn into ‘sourcing’ properties for clients and developing properties on their behalf; a service which soon became an integral aspect of the business by removing the hassle factor from finding properties and developing them before selling or letting them on its clients’ behalf.

This was the key that developed other aspects of the business, such as a maintenance team created to deliver these services which now comprises builders, plumbers, electricians, tilers and plasterers.

A letting division was then formed, which now manages some 400 units. The letting staff boast a wealth of experience and knowledge. Delivering a high level of service to landlords and tenants alike, they provide a fully-managed option and tenant-finding service, once again relieving clients of any hassle associated with the management of their investments.

The firm also has experienced staff on hand to handle HMO (House of Multiple Occupancy) enquiries and to help guide clients through this complex process.

Cairn most recently introduced a sales division. Now a thriving part of the operation, this department comprises a team with over 35 years experience of property sales between them. A personal approach is a central feature of Cairn and its sales team is on hand 24/7 to reassure clients throughout what can sometimes be a stressful process.

Let Cairn ‘unlock the potential’ in your home, investment or development.

Call Cairn on 0141-270-7878/79
Cairn Estate and Letting Agency

34 Gibson Street
Hillhead,Glasgow
City of Glasgow
G12 8NX
0141 270 7878

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Properties to Rent

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“ Great experience... ”

Aug 15,2018
Minithumbup
By: 'Louise'
Aug 15,2018
0 people found
this helpful
Gemma in the letting team in Glasgow has been amazing from start till finish. From viewing the flat all the way to moving in, Gemma has been there to answer any questions we've had. She has been an absolute delight and I will be ...
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“ Excellent service with a smile :)... ”

Jul 31,2018
Minithumbup
By: 'Ashleigh Smith'
Jul 31,2018
0 people found
this helpful
My partner and I recently bought a property to let. Fiona has managed rental for us and the service has been excellent. She has been very friendly, efficient and thorough in securing reliable tenants to rent our property. The process has been stress free and ...
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Comment on agent fees
Good - Very reasonable
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“ Smooth running tenancy... ”

Jul 09,2018
Minithumbup
By: 'Mags Farrell'
Jul 09,2018
0 people found
this helpful
Delighted with the service provided throughout my 3 year tenancy. Staff are very helpful and professional and any problems were handled quickly....
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Comment on agent fees
No additional fees
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“ Great service... ”

Jul 06,2018
Minithumbup
By: 'Emma cox'
Jul 06,2018
0 people found
this helpful
Great service from miss Collins. She's a pleasure and is very prompt when we have questions. Not just susan the full cairn team are a pleasure....
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Nov 17,2017
Minithumbup
By: 'Zoe Simpson'
Nov 17,2017
1 people found
this helpful
Both Sheena and Moya are amazing and did a fabulous job of selling my house in just under 3 weeks. I received an extremely professional and personal service and wouldn't hesitate to use Cairn again....
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Nov 06,2017
Minithumbup
By: 'PanMan'
Nov 06,2017
3 people found
this helpful
We rent out two flats through Cairn and so far they have been professional and communication has been fair. They found tenants quickly. Fiona & Carolanne have been friendly and efficient. Karyn and David on the maintenance side have been very quick, professional and helpful, ...
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Comment on agent fees
Fees fair/normal
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Oct 26,2017
Minithumbup
By: 'Sarah'
Oct 26,2017
2 people found
this helpful
Maintenance staff David and Karen have been excellent! Very efficient to come fix issues in the flat and always polite and professional...
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Oct 12,2017
Minithumbup
By: 'Cat'
Oct 12,2017
1 people found
this helpful
Maintenance staff David and Karyn couldn't have helped me enough very professional and polite people excellent great idea that a female is doing this kind of work felt much more at ease...
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Sep 25,2017
Minithumbup
By: 'Simon, Emily & Eve'
Sep 25,2017
0 people found
this helpful
Our flat had a lot of repairs needing to be carried out so we notified Cairn. Kirk came along and fixed almost everything in a single visit. very pleased :)...
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Comment on agent fees
good
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Sep 20,2017
Minithumbup
By: 'Jim Brown'
Sep 20,2017
0 people found
this helpful
Couldn't recommend highly enough, the team at Cairn found me a flat when I got accepted to Glasgow University through clearing at very short notice, they moved me in promptly and dealt with all my questions. Thanks again...
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Aug 14,2017
Minithumbdown
By: 'For the attention of all STUDENT tenant's'
Aug 14,2017
7 people found
this helpful
I don't know where to begin, and although I (luckily) am not with this 'estate agents' any longer, friends of friends ask me for advice due to me being vocal and passionate about the treatment we received from this business towards myself and my three ...
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May 25,2017
Minithumbup
By: 'CarFrae'
May 25,2017
0 people found
this helpful
@@Late last year I decided to sell my 2 bedroom flat in the Yorkhill area of Glasgow and was very fortunate to be introduced to Cairn Estate Agency. Right from the beginning of the process they provide high quality, friendly and speedy advice. Cairn's presale process ...
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Comment on agent fees
Very competitive
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May 21,2017
Minithumbdown
By: 'S.'
May 21,2017
3 people found
this helpful
I had the misfortune of having to deal with this letting agency for 3 years. I have rented 9 flats over the years (many moves due to University) and have never had an issue with landlords. Cairn have been by far the most incompetent and unhelpful letting ...
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Comment on agent fees
They will charge you for anything they possible can.
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Jan 27,2017
Minithumbdown
By: 'Lily'
Jan 27,2017
0 people found
this helpful
The worst letting agency I have ever had the displeasure of dealing with. Constantly reporting problems in the flat that have required repairs since moving in and nothing has been repaired at all. When moving in we had many problems that we were told would ...
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Comment on agent fees
n/a
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Dec 13,2016
Minithumbdown
By: 'M'
Dec 13,2016
2 people found
this helpful
Absolutely appalling service from them. On the day we were meant to move in the place hadn't been cleaned and was never given a thorough professional clean, they just sent in a couple of cleaning ladies. It took 3 months to get everything fixed, from a ...
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Comment on agent fees
Charged an extortionate amount.
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Nov 04,2016
Minithumbdown
By: 'Lucy'
Nov 04,2016
2 people found
this helpful
I've used many different letting agencies in Glasgow and Cairn are the worst company I've ever had the displeasure of dealing with. Don't bother informing them about repairs as they wont bother doing them. When the boiler broke in my flat they refused to repair ...
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Sep 20,2016
Minithumbdown
By: 'Disgusting Company. Avoid.'
Sep 20,2016
7 people found
this helpful
Absolutely disgusting. I fully believe the negative reviews provided by others on this site. I have only been subjected to this sham of an estate agency because the landlord for our property got sequestrated, and in the process I was lumped with this lot. First ...
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Aug 24,2016
Minithumbdown
By: 'CT'
Aug 24,2016
4 people found
this helpful
Avoid this company at all costs! They have left me without hot running water for two months over the course of my tenancy and refused to replace the faulty Boiler when it was condemned as dangerous for nearly 2 years! They currently have an Abatement notice, ...
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Mar 16,2015
Minithumbdown
By: 'Cairn Letting'
Mar 16,2015
3 people found
this helpful
Was very good until Claire McKay left after 1.5 years. Then the trouble started with poorly selected tenants who have damaged fire appliances and mandatory door locks. My reliable contractor was accused of lying for revealing deficiencies repeatedly 'repaired' by their own 'handymen'. When I questioned ...
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Jun 12,2013
Minithumbdown
By: 'Paddy'
Jun 12,2013
8 people found
this helpful
Well my reviews are not positive,,,beware of this lot at Cairn. They are useless , unhelpful ,rude There office in Gibson street is total chaos. No one knows what they are doing,they never return call they promise to get repairs done that never happens. ...
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Jun 11,2013
Minithumbdown
By: 'Thomas'
Jun 11,2013
4 people found
this helpful
I was a tenant with Cairn letting Gibson street glasgow,my god what a nightmare,the property was filthy inside and out,the gardens were a total disgrace,I got the house painted inside and got the gardens done,and even the neighbours commented in ...
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What agent could do to change your mind?
The agent and owner could have been honest,and returned calls,and put proper veted people into these houses,they could have carried out repairs more promptly and professionally,and kept the tenant happy as he is the paying customer who pays there wages,honesty reliability and professionalism. They need to go and be sent on courses on how to treat people,with respect and be Curtis, never again in my lifetime will I ever recommend these people ever
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Jan 03,2013
Minithumbdown
By: 'AMV'
Jan 03,2013
4 people found
this helpful
This is hands down the worst letting agency I have ever dealt with. Nightmarish. The office appears to be in a complete state of chaos and instead of coordinating amongst themselves they expect their tenants to act as secretarial staff. They never, ever return phone ...
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What agent could do to change your mind?
Cairn\'s business model seems to be to get the tenant to do all the work for them--and yell at tenants who ask them to, for example, share information amongst themselves instead of having three people phone with the exact same question. The only way I could consider using this agency again would be a complete change of ownership and staff.
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Areas covered
  • G12
  • G76
  • G11
  • G77
  • G13
  • G20
  • G14
  • G22
  • G15
  • G16
  • G44
  • G75

SAL TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 1 7 10 2 0 0 0 0 0

Agent Fees

No fees set.
Last updated at 12:40 PM 14/12/2016 by Jillian Rowand

Complaints Procedure

No procedure set.
Last updated at 12:40 PM 14/12/2016 by Jillian Rowand

Awards won by Cairn Estate and Letting Agency

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Estate agents

Letting agents

Opening hours


  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed

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