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Cairn was founded by David Rowand in 1999 when, having been involved in property for more than 20 years, he realised there existed a tremendous opportunity to establish a company that could be much more than ‘just an estate agent’.

Founded to address a distinct lack of agents in the marketplace providing a team of informed experts able to provide a personal service, Cairn began as a development company, refurbishing properties to sell on behalf of clients.

As this aspect of the business
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34 Gibson Street
Hillhead,Glasgow
City of Glasgow
G12 8NX
0141 270 7878

 
Website not available

Properties for sale
Properties for rent
Nov 04,2016
Minithumbdown
By:
Nov 04,2016
0 people found
this helpful
I've used many different letting agencies in Glasgow and Cairn are the worst company I've ever had the displeasure of dealing with. Don't bother informing them about repairs as they wont bother doing them. When the boiler broke in my flat they refused to repair it and staff were rude any time I called. Any 'plumber' or 'joiner' they have ever sent for anything usually looks at the job then isn't sure what they are doing so they usually leave without doing the job or doing a bad one. I could go...
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Sep 20,2016
Minithumbdown
By:
Sep 20,2016
6 people found
this helpful
Absolutely disgusting. I fully believe the negative reviews provided by others on this site. I have only been subjected to this sham of an estate agency because the landlord for our property got sequestrated, and in the process I was lumped with this lot. First of all, I've only been with cairn for about 2 months. I have now had three letters asking me to complete an application form that was supposed to be attached to the letter. Not one letter had an application with it... After phoning Cair...
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Aug 24,2016
Minithumbdown
By:
Aug 24,2016
3 people found
this helpful
Avoid this company at all costs! They have left me without hot running water for two months over the course of my tenancy and refused to replace the faulty Boiler when it was condemned as dangerous for nearly 2 years! They currently have an Abatement notice, served to them by environmental health, due to water Ingress in the flat. This was reported over two months ago also! I Haven't had working electrics for over a month and that is only just getting seen to. The quality of the work is poor, co...
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Mar 16,2015
Minithumbdown
By:
Mar 16,2015
3 people found
this helpful
Was very good until Claire McKay left after 1.5 years. Then the trouble started with poorly selected tenants who have damaged fire appliances and mandatory door locks. My reliable contractor was accused of lying for revealing deficiencies repeatedly 'repaired' by their own 'handymen'. When I questioned the allegation. I was dropped as a client with no explanation - just a Friday 12% management handover and an order to pick up my files two days over the weekend on the Monday. Fortunately a r...
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Sep 02,2014
Minithumbup
By:
Sep 02,2014
2 people found
this helpful
I used the letting side of the agency as a tenant and was very happy with overall service provided by the staff there. I was always answered in a timely manner and all repairs were carried out in good timeframe. The girls there were all very helpful and I would definitely recommend them as an agency to my fellow friends. The only reason I had to leave them is because I moved down south for work. I will definitely consider going to them again to rent a flat if ever I move back to Glasgow....
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Jun 12,2013
Minithumbdown
By:
Jun 12,2013
7 people found
this helpful
Well my reviews are not positive,,,beware of this lot at Cairn. They are useless , unhelpful ,rude There office in Gibson street is total chaos. No one knows what they are doing,they never return call they promise to get repairs done that never happens. And as from getting your deposit back. That\'s a problem, no matter what you do or say the will and they have found a way of fabricating a story to keep your money,now there\'s no other way but legal action against them,and the owner of the p...
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Jun 11,2013
Minithumbdown
By:
Jun 11,2013
3 people found
this helpful
I was a tenant with Cairn letting Gibson street glasgow,my god what a nightmare,the property was filthy inside and out,the gardens were a total disgrace,I got the house painted inside and got the gardens done,and even the neighbours commented in the progress,I got new carpets and underlay fitted as the house was freezing cold this was all done at my cost,I wish I hadn\'t been so desperate to get into a property,because these people at Cairns are on another planet they lie they don\'t carry out r...
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What agent could do to change your mind?
The agent and owner could have been honest,and returned calls,and put proper veted people into these houses,they could have carried out repairs more promptly and professionally,and kept the tenant happy as he is the paying customer who pays there wages,honesty reliability and professionalism. They need to go and be sent on courses on how to treat people,with respect and be Curtis, never again in my lifetime will I ever recommend these people ever
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Jan 03,2013
Minithumbdown
By:
Jan 03,2013
4 people found
this helpful
This is hands down the worst letting agency I have ever dealt with. Nightmarish. The office appears to be in a complete state of chaos and instead of coordinating amongst themselves they expect their tenants to act as secretarial staff. They never, ever return phone calls when promised. The flat was fairly grungy when I moved in, and I improved it a great deal, but they still absconded with a sizable portion of my deposit because of a streaked mirror that required \'professional cleaning\'--a...
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What agent could do to change your mind?
Cairn\'s business model seems to be to get the tenant to do all the work for them--and yell at tenants who ask them to, for example, share information amongst themselves instead of having three people phone with the exact same question. The only way I could consider using this agency again would be a complete change of ownership and staff.
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Areas covered
  • G12
  • Glasgow
  • G11
  • Edinburgh
  • G3
  • Dundee
  • G4
  • DD1
  • EH9

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Agent Fees

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Last updated at 10:17 AM 06/03/2014 by Kirsty Smith

Complaints Procedure

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Last updated at 10:17 AM 06/03/2014 by Kirsty Smith

Awards won by Cairn Estate and Letting Agency

Individual Branch Awards

Isla Morgan - upload your photo Isla Morgan
1 reviews

About Isla No description set View full profile
Kirsty Smith - no image available Kirsty Smith
HMO Property Manager
1 reviews

About Kirsty No description set View full profile

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