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    Suzanne Kenna
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    Yvonne Williment
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    Stuart Murray
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    Alistair Wiltshire
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    Myles Wiltshire
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    Bernice Haughton
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    Bob Mash
  • Lucy Murray
    Lucy Murray
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    Phil Burgess
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    Mark Fromant
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    Anita North
C. James & Co was established in 1992 with a founding goal to offer exceptional customer service in all aspects of Estate Agency.
Apr 26,2017
Minithumbup
Stuart Murray
Bernice Haughton
By:
Apr 26,2017
0 people found
this helpful
I am a landlady who has rented a flat out through C James for a few years now. Stuart and his staff have always been quick to find me tenants and have gone out of their way to ensure I have been notified of any problems promptly and they have always promptly addressed them - such as repairs. Their fees are transparent. Over several years, I have found Stuart to be reliable and to give honest answers and to genuinely care about giving good, straight advice. Stuart and his staff (Yvonne, Berni...
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Comment on agent fees
Fees are reasonable, competitive and transparent.
Was this helpful? Yes
Apr 25,2017
Minithumbup
Stuart Murray
By:
Apr 25,2017
1 people found
this helpful
I instructed C James to sell my house in Tooting. Stuart was very straight forward,experienced and professional from the very beginning, we a good conversation, discussed the market and its volatility and decided on a price. He didn't lie through his teeth and claim my house was worth more than it was but he was honest and said we should give it a go at the higher end. We had a plan and I was in no rush. He found a buyer quickly and at a price i was very pleased with. Happy Days However I had a...
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Comment on agent fees
A fair price for an excellent service !!
Was this helpful? Yes
Apr 13,2017
Minithumbup
Mark Fromant
Phil Burgess
By:
Apr 13,2017
1 people found
this helpful
Very good service for over 10 years. this company has been serving me for many years and has been very efficent!...
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By: Phil
Apr 18, 2017
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Thank you so much for your review, we are delighted that you have been a client of C James and Co for over 10 years, it has been a pleasure. Best regards - Phil ...
Apr 12,2017
Minithumbup
Mark Fromant
By:
Apr 12,2017
1 people found
this helpful
What can I say .. Phil, Mark, Yvonne and everyone else at C James & Co, Colliers Wood have made letting effortless! If you're looking for a local estate agent who really knows their 'neck of the woods' Phil is the go to man! I cannot speak highly enough of having a local estate agent who cares. Oh and Bob when I come to sell you're in charge!...
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Was this helpful? Yes
By: Mark
Apr 18, 2017
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Emma, thanks so much for your review, both myself and Yvonne thank you for taking the time out to write it. Warm regards - Mark & Yvonne ...
Apr 12,2017
Minithumbup
Phil Burgess
By:
Apr 12,2017
1 people found
this helpful
Before instructing Phil to handle my rental property for me I contacted a number of other agents in the area and Phil had all the right answers to my questions. I was happy to leave my property in his capable hands when I went abroad to work, with him making decisions on what the property needed on my behalf. I am now back in the UK but still rely on Phil to manage the property. I feel it is important to have one person at the firm with overall management. There have only been problems wh...
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Comment on agent fees
No comment
Was this helpful? Yes
By: Phil
Apr 18, 2017
View all comments (1)
Thank you for your review, I'm delighted to know you have been consistently happy with my service. Best regards, Phil ...
Apr 12,2017
Minithumbup
Alistair Wiltshire
By:
Apr 12,2017
1 people found
this helpful
Alistair is consistently helpful and does deliver. I have been with C James for a number of years now and have always been content with their service. I would recommend them....
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Comment on agent fees
All agents fees are too high in my opinion but C James no worse than others.
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By: Alistair
Apr 18, 2017
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Thanks, Mary, for your review, it has been a pleasure managing your property. Kindest regards - Ali ...
Apr 07,2017
Minithumbup
By:
Apr 07,2017
1 people found
this helpful
I have found that all of our enquiries have been dealt with quickly and professionally and have no complaints since we started using the Tooting Branch last July/August....
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Comment on agent fees
These met our expectations.
Was this helpful? Yes
By: Stuart
Apr 26, 2017
View all comments (1)
Thank you so much for taking the time to write this review, I am very pleased you are satisfied with the level of service and our fees - warmest regards - Stuart ...
Apr 07,2017
Minithumbup
Phil Burgess
Mark Fromant
By:
Apr 07,2017
1 people found
this helpful
I have let my flat from CJames, Colliers Wood for nine years and that says it all. Knowledgeable guidance on the rental market and efficient management....
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By: Phil
Apr 18, 2017
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Hi Jules, thanks for your review, great to hear 9 years of customer satisfaction! Kind regards - Phil & Mark ...
Apr 06,2017
Minithumbup
Mark Fromant
Anita North
By:
Apr 06,2017
1 people found
this helpful
I have been extremely happy with C James's service over the 13 years we have been working with them. Their administrative support is fantastic and our London House has consistently been rented out with long term tenants and minimal gaps in between. Staff rarely seem to leave the company; great news for me, as I am able to work with people I have known from the beginning....
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Comment on agent fees
Comparable to other agents.
Was this helpful? Yes
By: Lucy Murray
Apr 21, 2017
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Thank you for your great review of our company, and thank you for being a landlord with us for 13 years. Kind regards - Lucy ...
Apr 06,2017
Minithumbup
By:
Apr 06,2017
1 people found
this helpful
I am an overseas landlord, and do not have much time taking care of tenancy matters. C James staff are helpful, and look into details for me. When repairs and maintenace is required, they would look for suitable technicians to handle it, and with good price....
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Comment on agent fees
Good and reasonable.
Was this helpful? Yes
By: Lucy Murray
Apr 21, 2017
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Thank you so much for taking the time to write a review of our Colliers Wood branch, we are delighted to know that you are happy with the level of service we provide. ...
Apr 06,2017
Minithumbup
Stuart Murray
By:
Apr 06,2017
1 people found
this helpful
Stuart was recommended to me by an acquaintance and I have been satisfied generally with the way he has managed my property and would be happy to recommend him to others....
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Comment on agent fees
The fees are reasonable
Was this helpful? Yes
By: Stuart Murray
Apr 26, 2017
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Hi Melody, thanks so much for your review and for being a continued client of C James - warmest regards, Stuart ...
Apr 05,2017
Minithumbup
Phil Burgess
Bob Mash
By:
Apr 05,2017
1 people found
this helpful
Excellent relationship with C James team dealing particularly with both Bob Mash in sales and Phil Burgess in rentals. Bob has recently sold two properties for me that I had rented out through Phil Burgess in Colliers Wood for over 8 years. They have both without exception always acted in a very professional manner. They deal with matters promptly and basically do what they say they are going to do, when they say they are going to do it.This in my experience, is a rare thing. As a landlord livi...
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Comment on agent fees
Fees are very fair and favourable in comparison to other agents
Was this helpful? Yes
By: Lucy Murray
Apr 06, 2017
View all comments (1)
Thank you, Paul, for your great review of our company. We are so glad to hear you have found dealing with us on both sales and lettings a great experience. Thank you again. ...
Apr 04,2017
Minithumbup
By:
Apr 04,2017
1 people found
this helpful
Market leader locally. Efficient turnaround times for tenants, you will likely not have a vacant property. Processes all setup and working. Responses to emails usually within a day or 2. Only issue is use of prefferred contractors on repairs which is not always cheapest option and if you have your own cover setup they need reminders that you do....
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Comment on agent fees
Average.
Was this helpful? Yes
By: Lucy Murray
Apr 06, 2017
View all comments (1)
Thank you so much, Dean, for taking the time to write this review and we take on board your comments about our contractors. ...
Apr 04,2017
Minithumbup
Alistair Wiltshire
By:
Apr 04,2017
2 people found
this helpful
Alistair is always quick to respond and to solve problems for me. Including recommending updates and renovations between tenants. Keeping the property upto date and in good condition....
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Comment on agent fees
Fair fees
Was this helpful? Yes
By: Alistair
Apr 26, 2017
View all comments (1)
Thank you, David, for your review it is greatly appreciated and pleasure doing business with you - kind regards - Ali ...
Feb 08,2017
Minithumbup
Stuart Murray
By:
Feb 08,2017
1 people found
this helpful
I had a fantastic service with C James and Stuart Murray was so incredibly helpful. I was in a difficult situation and needed to sell my property quickly. Stuart went above and beyond in the quest to sell before Christmas. He was always available to talk and kept me fully informed at all times. He really pulled out all the stops and I can't thank him enough. A proper gent, thank you....
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By: Stuart Murray
Feb 09, 2017
View all comments (1)
Thanks, Kate, for your lovely review of us. I'm so glad we were able to sell your property and get you settled quickly. Kindest regards, Stuart ...
Jan 18,2017
Minithumbup
Stuart Murray
By:
Jan 18,2017
2 people found
this helpful
After appalling service from one of London's better known Agents, and no sale after 5 months, we moved the sale of our flats to Stuart and his team at C James & Co. From start to finish, Stuart could not do enough to help. He was extremely proactive from day one, realistic in his valuations and very knowledgeable about the whole sale process. A 'real' buyer was found for us within weeks for both properties. He kept us fully informed during every stage of the sale, making the whole transactio...
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Comment on agent fees
Realistic price valuations, highly competitive fees and excellent service!
Was this helpful? Yes
By: Stuart Murray
Feb 01, 2017
View all comments (1)
Thank you for your review, it was a pleasure selling your properties. ...
Nov 09,2016
Minithumbup
Stuart Murray
Yvonne Williment
By:
Nov 09,2016
2 people found
this helpful
Having recently moved into property let through C James & Co I couldn't praise the team enough for their assistance throughout. From arranging the first viewing, to gathering referencing information the team were enthusiastic and helpful. Being approachable throughout the proceedings meant you could ask any question big or small, and didn't feel like you were bombarding them with questions. The two way communication flow meant that we were always up to date with the progress of the property...
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Comment on agent fees
The agents fee's are low compared to prices I have paid before nor did this mean that the service we received was any lower!
Was this helpful? Yes
Nov 09,2016
Minithumbup
Stuart Murray
Bernice Haughton
By:
Nov 09,2016
1 people found
this helpful
We came across C James & Co when looking for a four bed property to rent. We were contacted by Stuart who assured us he could help us with our property search. He was not wrong. He immediately set up a viewing and was on hand to personally show us round the property. Stuart was then on hand to answer any questions we had going forward and helped us to negotiate with the landlord to ensure we were getting a great deal. Upon signing and moving into the property we were also introduced to ...
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Comment on agent fees
very reasonable
Was this helpful? Yes
Oct 31,2016
Minithumbup
Stuart Murray
Bernice Haughton
By:
Oct 31,2016
1 people found
this helpful
All at C James & Co. were extremely helpful from start to finish - the whole process from viewing to moving was undertaken extremely quickly. All financial and inventory matters were made very clear and were handled with the utmost professionalism. I would have no hesitation in recommending Stuart, Bernice and the team to potential tenants. They have dealt with all requests/questions extremely quickly and with a smile....
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Comment on agent fees
Standard fees apply
Was this helpful? Yes
Aug 25,2016
Minithumbup
Stuart Murray
By:
Aug 25,2016
1 people found
this helpful
Stuart dealt with our property sale from start to finish. He was excellent, extremely helpful, and always available for help and advice- and we needed a lot!!! We found him very straight talking, he said he would find us a buyer in a couple of weeks - and he did!! Our buyer was particularly difficult and Stuart dealt with it all superbly. Thank you Stuart!!!...
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Comment on agent fees
Excellent fees, other estate agents either wanted to charge more or couldn't even confirm how much they would be???
Was this helpful? Yes
By: Stuart Murray
Aug 30, 2016
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Thank you, Caroline, for taking the trouble to leave us a review. We are so pleased you were so satisfied with our service. ...
Aug 25,2016
Minithumbup
Stuart Murray
By:
Aug 25,2016
1 people found
this helpful
We are very glad we asked Stuarturray at C James to act as our selling agent for a maisonette. Stuart was extremely helpful and knowledgeable on all aspects of conveyancing. His down to earth manner and good communication made the whole process less troublesome. I would recommend this estate agent withour hesitation and he is a very likeable and good humoured guy....
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Comment on agent fees
Fees were reasonable for London area
Was this helpful? Yes
By: Stuart Murray
Aug 30, 2016
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Thank you, Louise for taking the time to write such a positive review. We are so pleased you would recommend us. ...
Jun 29,2016
Minithumbup
Stuart Murray
By:
Jun 29,2016
3 people found
this helpful
Stuart was excellent in guiding us through the sale of our flat. Professional, courteous and always willing to go the extra mile to help guide us through the process. Always kept us informed of progress and would recommend to anyone!...
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Comment on agent fees
Good, straight forward and straight up!
Was this helpful? Yes
By: Stuart Murray
Apr 18, 2017
View all comments (1)
Thanks, Alex for your review. It was a pleasure selling your property. Best regards, Stuart ...
Jun 28,2016
Minithumbup
Myles Wiltshire
By:
Jun 28,2016
6 people found
this helpful
I decided to use C James along with 2 other larger agencies and C James were successful in sourcing the appropriate tenants for me. Myles gave me a much more realistic valuation and was honest in his feedback. I think working with C James, you receive a bespoke service and they continue to be committed to get the right tenants after they have secured your business....
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Comment on agent fees
A much more competitive price than the larger agents and better service
Was this helpful? Yes
May 11,2016
Minithumbdown
By:
May 11,2016
2 people found
this helpful
I tried to arrange a viewing of a property through this agency last week. When I asked for a 17:30/18:00 appointment, Phil informed me that he had a personal commitment and that he could only do 17:00. I made plans and left work an hour earlier to accommodate him. When I got to the agency, another friendly member of staff offered me a seat and said Phil was just parking his car. Phil came in and when this gentleman told him I was his 17:00 appointment, he looked at me dismissively and said h...
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What agent could do to change your mind?
They also charge astronomical 'agency' fees.
Attached Files
Comment on agent fees
They also charge astronomical 'agency' fees.
Was this helpful? Yes
Dec 14,2015
Minithumbdown
By:
Dec 14,2015
2 people found
this helpful
Completely disorganized people! Not professionals at all and no responsibility what so ever! The worst customer service ever except Mark and Simon (Maintenance guy). I know how state agent works, they get the most of the money from the deposit, an example of how they make money. Making pay a general cleaning when an end of tenancy cleaning was properly done?, of course if they checked the property 8 days after the keys were provided, of course you might find dust around. Mould? Do we need to pay...
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Was this helpful? Yes
Nov 05,2015
Minithumbdown
By:
Nov 05,2015
0 people found
this helpful
I tried renting a property from this agent but they refused to show a contract before paying over £150 to have a reference check. No one in there right mind would does this, it is not recommended by citizen advice or Property Ombudsman. The guy I spoke to was abusive on the phone and obviously has no understanding of the law. I am glad I was able to just say I wouldn't be moving in, especially after I saw the reviews on this website. I decided to add to it as there seems to be some highly...
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By: stuart
Nov 05, 2015
View all comments (1)
The above person did indeed contact our company. What surprised us was that in a flat with four tenants in three were moving out. The remaining tenant wanted to take on the lease and sublet the property. We explained this was not an option but it seems he thought he would do it anyway. The first we knew of this was when the above mentioned contacted us demanding a contract to read, a generic one was sent by a member of staff not realising that this person was completely unknown to us. I emailed ...
Sep 19,2015
Minithumbup
Alistair Wiltshire
Myles Wiltshire
By:
Sep 19,2015
7 people found
this helpful
I rented out my flat for over 10 years with C James and it was always tenanted and I never had a missed payment. Over that time, whenever there was a need to call on them to manage the repair of an appliance or fitting they did so quickly and efficiently, gathering multiple quotes for me to choose from. I then decided to sell the flat and C James offered me the best rate out of their competitors and I knew they were good from my previous dealings with them. They did not disappoint and the flat w...
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Was this helpful? Yes
Sep 15,2015
Minithumbup
Alistair Wiltshire
Myles Wiltshire
By:
Sep 15,2015
6 people found
this helpful
I'd highly recommend using C James & Co - the staff are friendly & professional to deal with. They've also a quick response time to queries. There's a nicer atmosphere in their office than other estate agents I've dealt with. Overall a very good experience with them...
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Sep 11,2015
Minithumbup
Alistair Wiltshire
Suzanne Kenna
By:
Sep 11,2015
7 people found
this helpful
I Let my property in Wimbledon through C. James & co the whole experience was speedy and faultless. My property was on-line within 24 Hours and the property was let within a week. My Tenants were referenced and have been excellent. Will be using C. James for all future lets and couldn't recommend them highly enough....
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Sep 11,2015
Minithumbup
Alistair Wiltshire
Myles Wiltshire
By:
Sep 11,2015
8 people found
this helpful
I have just completed on the sale of my house and am delighted with the service that I received from the Wimbledon office. They were efficient, polite, friendly and very positive throughout the entire procedure which took less than 8 weeks from putting it on the market. They talked me through all the advantages and disadvantages of my prospective purchasers which helped me to make the right choice. They kept me up to date on everything and were never too busy to answer my questions. I would reco...
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Comment on agent fees
Cheaper than the other two agents who quoted.
Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
16 1 10 10 8 1 1 4 0 4

Job vacancies

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Agent Fees

Sales
1% + VAT

Lettings
Landlord
Deposit Protection £36.00
Inventory - price dependent on size of property
Management and letting fees
Full Management 10%
Rent Collection 8.5%
Let Only 6%
VAT applicable to all fees at 20%

Tenant
Administration £180.00 per tenant
Renewal of tenancy £50.00 per tenant
Change of tenancy £180.00 per tenant
Letter to enforce tenancy £10.00
Deposit Protection £36.00
Inventory check out fee price dependent on size of property
VAT applicable to all fees at 20%
Last updated at 10:08 AM 07/01/2016 by Alistair

Complaints Procedure

All complaints should be made in writing to Myles or Alistair Wiltshire. Please allow up to 7 days for us to investigate the matter.

We will then respond back in writing.
Last updated at 10:08 AM 07/01/2016 by Alistair

Awards won by C James & Co

Individual Branch Awards

Firm rankings



Colliers Wood London
190-192 High Street, London SW19 2BN
(19)
South Wimbledon
141 Kingston Road, London SW19 1LJ
(14)
Tooting London
110 Tooting High Street, London SW17 0RR
(18)

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