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    suzanne simon
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    Yvonne Williment
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    stuart murray
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    Alistair Wiltshire
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    Myles Wiltshire
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    Bernice Haughton
C. James & Co was established in 1992 with a founding goal to offer exceptional customer service in all aspects of Estate Agency.
 
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Properties for sale
Properties for rent
Nov 09,2016
Minithumbup
By:
Nov 09,2016
1 people found
this helpful
Having recently moved into property let through C James & Co I couldn't praise the team enough for their assistance throughout. From arranging the first viewing, to gathering referencing information the team were enthusiastic and helpful. Being approachable throughout the proceedings meant you could ask any question big or small, and didn't feel like you were bombarding them with questions. The two way communication flow meant that we were always up to date with the progress of the property...
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Comment on agent fees
The agents fee's are low compared to prices I have paid before nor did this mean that the service we received was any lower!
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Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
this helpful
We came across C James & Co when looking for a four bed property to rent. We were contacted by Stuart who assured us he could help us with our property search. He was not wrong. He immediately set up a viewing and was on hand to personally show us round the property. Stuart was then on hand to answer any questions we had going forward and helped us to negotiate with the landlord to ensure we were getting a great deal. Upon signing and moving into the property we were also introduced to ...
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Comment on agent fees
very reasonable
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Oct 31,2016
Minithumbup
By:
Oct 31,2016
0 people found
this helpful
All at C James & Co. were extremely helpful from start to finish - the whole process from viewing to moving was undertaken extremely quickly. All financial and inventory matters were made very clear and were handled with the utmost professionalism. I would have no hesitation in recommending Stuart, Bernice and the team to potential tenants. They have dealt with all requests/questions extremely quickly and with a smile....
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Comment on agent fees
Standard fees apply
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Aug 25,2016
Minithumbup
By:
Aug 25,2016
0 people found
this helpful
Stuart dealt with our property sale from start to finish. He was excellent, extremely helpful, and always available for help and advice- and we needed a lot!!! We found him very straight talking, he said he would find us a buyer in a couple of weeks - and he did!! Our buyer was particularly difficult and Stuart dealt with it all superbly. Thank you Stuart!!!...
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Comment on agent fees
Excellent fees, other estate agents either wanted to charge more or couldn't even confirm how much they would be???
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By: Stuart Murray
Aug 30, 2016
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Thank you, Caroline, for taking the trouble to leave us a review. We are so pleased you were so satisfied with our service.....
Aug 25,2016
Minithumbup
By:
Aug 25,2016
0 people found
this helpful
We are very glad we asked Stuarturray at C James to act as our selling agent for a maisonette. Stuart was extremely helpful and knowledgeable on all aspects of conveyancing. His down to earth manner and good communication made the whole process less troublesome. I would recommend this estate agent withour hesitation and he is a very likeable and good humoured guy....
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Comment on agent fees
Fees were reasonable for London area
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By: Stuart Murray
Aug 30, 2016
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Thank you, Louise for taking the time to write such a positive review. We are so pleased you would recommend us.....
Jun 29,2016
Minithumbup
By:
Jun 29,2016
2 people found
this helpful
Stuart was excellent in guiding us through the sale of our flat. Professional, courteous and always willing to go the extra mile to help guide us through the process. Always kept us informed of progress and would recommend to anyone!...
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Comment on agent fees
Good, straight forward and straight up!
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Jun 28,2016
Minithumbup
By:
Jun 28,2016
4 people found
this helpful
I decided to use C James along with 2 other larger agencies and C James were successful in sourcing the appropriate tenants for me. Myles gave me a much more realistic valuation and was honest in his feedback. I think working with C James, you receive a bespoke service and they continue to be committed to get the right tenants after they have secured your business....
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Comment on agent fees
A much more competitive price than the larger agents and better service
Was this helpful? Yes
May 11,2016
Minithumbdown
By:
May 11,2016
1 people found
this helpful
I tried to arrange a viewing of a property through this agency last week. When I asked for a 17:30/18:00 appointment, Phil informed me that he had a personal commitment and that he could only do 17:00. I made plans and left work an hour earlier to accommodate him. When I got to the agency, another friendly member of staff offered me a seat and said Phil was just parking his car. Phil came in and when this gentleman told him I was his 17:00 appointment, he looked at me dismissively and said h...
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What agent could do to change your mind?
They also charge astronomical 'agency' fees.
Comment on agent fees
They also charge astronomical 'agency' fees.
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Dec 14,2015
Minithumbdown
By:
Dec 14,2015
1 people found
this helpful
Completely disorganized people! Not professionals at all and no responsibility what so ever! The worst customer service ever except Mark and Simon (Maintenance guy). I know how state agent works, they get the most of the money from the deposit, an example of how they make money. Making pay a general cleaning when an end of tenancy cleaning was properly done?, of course if they checked the property 8 days after the keys were provided, of course you might find dust around. Mould? Do we need to pay...
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Nov 05,2015
Minithumbdown
By:
Nov 05,2015
0 people found
this helpful
I tried renting a property from this agent but they refused to show a contract before paying over £150 to have a reference check. No one in there right mind would does this, it is not recommended by citizen advice or Property Ombudsman. The guy I spoke to was abusive on the phone and obviously has no understanding of the law. I am glad I was able to just say I wouldn't be moving in, especially after I saw the reviews on this website. I decided to add to it as there seems to be some highly...
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By: stuart
Nov 05, 2015
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The above person did indeed contact our company. What surprised us was that in a flat with four tenants in three were moving out. The remaining tenant wanted to take on the lease and sublet the property. We explained this was not an option but it seems he thought he would do it anyway. The first we knew of this was when the above mentioned contacted us demanding a contract to read, a generic one was sent by a member of staff not realising that this person was completely unknown to us. I emailed ....
Sep 19,2015
Minithumbup
By:
Sep 19,2015
5 people found
this helpful
I rented out my flat for over 10 years with C James and it was always tenanted and I never had a missed payment. Over that time, whenever there was a need to call on them to manage the repair of an appliance or fitting they did so quickly and efficiently, gathering multiple quotes for me to choose from. I then decided to sell the flat and C James offered me the best rate out of their competitors and I knew they were good from my previous dealings with them. They did not disappoint and the flat w...
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Sep 15,2015
Minithumbup
By:
Sep 15,2015
4 people found
this helpful
I'd highly recommend using C James & Co - the staff are friendly & professional to deal with. They've also a quick response time to queries. There's a nicer atmosphere in their office than other estate agents I've dealt with. Overall a very good experience with them...
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Sep 11,2015
Minithumbup
By:
Sep 11,2015
5 people found
this helpful
I Let my property in Wimbledon through C. James & co the whole experience was speedy and faultless. My property was on-line within 24 Hours and the property was let within a week. My Tenants were referenced and have been excellent. Will be using C. James for all future lets and couldn't recommend them highly enough....
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Sep 11,2015
Minithumbup
By:
Sep 11,2015
6 people found
this helpful
I have just completed on the sale of my house and am delighted with the service that I received from the Wimbledon office. They were efficient, polite, friendly and very positive throughout the entire procedure which took less than 8 weeks from putting it on the market. They talked me through all the advantages and disadvantages of my prospective purchasers which helped me to make the right choice. They kept me up to date on everything and were never too busy to answer my questions. I would reco...
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Comment on agent fees
Cheaper than the other two agents who quoted.
Was this helpful? Yes
Aug 27,2014
Minithumbup
By:
Aug 27,2014
8 people found
this helpful
I think more repair needs to be done to the property as it's old. The bathroom had a new bath and shower screen at the star, when I moved in. The timber floor needs to be taken up and new floor with titles fitted. I found the rest of the agents work ver good....
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Comment on agent fees
GENERAL GOOD FEES
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Aug 25,2014
Minithumbup
By:
Aug 25,2014
8 people found
this helpful
I've been a tenant for almost a year, renting through C James and Co. We were helped to find a property in a great location and in our price range and were guided through every step of the process. Alistair gave us a prompt and straightforward viewing of the property and was very thoughtful regarding our personal needs. I've rented through several different agents in London over the years and C James and Co gave a top quality service. Highly recommended, and thanks for helping us find our ideal ...
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Aug 21,2014
Minithumbup
By:
Aug 21,2014
9 people found
this helpful
As a freelancer I always have a hard time convincing the ratings to point in my favour in terms of regular income. Alistair was kind enough to convince them that indeed I was a good potential tenant! He also comes back to me regularly on issues I have and works hard to fix them, and keeps me updated. A great company...
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Comment on agent fees
I think ‚£150 is a bit much for a background check, but my only complaint. Im sure this is the fee of the external company though, and not the letting agent.
Was this helpful? Yes
Aug 21,2014
Minithumbup
By:
Aug 21,2014
9 people found
this helpful
I have been a tenant for 2 years of C James and Co where I saw a property advertised. Not only did Alistair Wiltshire work around my busy scheldule to let me into view, he also contacted me back the next day to answer any more questions I had. I have felt hugely respected as they really looked after me as other estate agents haven't. I felt valued, and kept up to date with everything going on and would higher recommend using C James and Co....
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Was this helpful? Yes
Aug 19,2014
Minithumbdown
By:
Aug 19,2014
1 people found
this helpful
If I could I would only give 0 starts for this agency. I was trying to book a viewing for their properties which have just come on the market. Despite me calling them from 9.00 am and leaving several messages, noone has called me back and I have been unable to speak to anyone. Now at 14.30 pm I could speak to possibly the rudest estate agent on Earth trying to arrange a viewing for tonight (2 out of the 3 properties have gone) only to be told they're fully booked and then hang up on me. Extremel...
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Was this helpful? Yes
Feb 07,2014
Minithumbdown
By:
Feb 07,2014
2 people found
this helpful
Absolute RUBBISH!!!! Don\'t even bother. I\'m not sure they are an estate agent, since they don\'t appear know what on earth is going on....the only plus side to C James and Co in Colliers Wood is that they have a great sickness and holiday allowance for employees. I know this since each time my girlfirend and I tried to contact them for informati on our house purchase they were either \'on holiday\' or \'off sick\', or plan just ignored us.................Needless to say the house sale fell tho...
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By: bob80
Mar 07, 2014
View all comments (1)
Well done, very brave of you to hide behind a website which doesn't show your identity.....
Nov 15,2013
Minithumbdown
By:
Nov 15,2013
6 people found
this helpful
C.James and Co are possibly the worst lettings agent I have had to deal with in under 10 years of me being a tenant. Avoid this compalny like the plague....
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Was this helpful? Yes
Aug 29,2013
Minithumbdown
By:
Aug 29,2013
3 people found
this helpful
Nice people, but sadly didn\'t do a great job renting my property out. They were fantastic selling their services, however, it took them 10 days to even start advertising the property after we signed their forms, and that was only because I called them to ask about the missing adverts. No feedback from them whatsoever. Overall very disappointing! Go with a different agency if you have a property to let....
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Was this helpful? Yes
Jul 18,2013
Minithumbup
By:
Jul 18,2013
9 people found
this helpful
I put my property up for sale with C James & Co earlier this year after having had it on the market for about 7 months with another agent who failed to live up to their many promises. Alistair and his team were always efficient and on the occasions that I needed to speak to them they were always prompt in getting back to me. My house sold after less than 2 months with C James. It's the 6th house I've sold now and by far the least hassle. I have no hesitation in recommending C James and Co. a...
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Was this helpful? Yes
Jul 08,2013
Minithumbup
By:
Jul 08,2013
7 people found
this helpful
I rent a flat through C James and Co and found the process stress free and I would recommend anyone to rent through them again....
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Was this helpful? Yes
Jul 04,2013
Minithumbup
By:
Jul 04,2013
11 people found
this helpful
I rented my house through C James & Co and found them to be very professional and helpful. I experienced no issues or problems throughout my tenancy. If I was coming back to Wimbledon then I would definitely rent through them again....
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Was this helpful? Yes
Oct 30,2012
Minithumbup
By:
Oct 30,2012
9 people found
this helpful
I bought a property through c james & co tooting and thought the way the whole process was handled was very proffesional they kept me informed through every step there helpfulness support and advice was second to none,the manager/owner stuart knows his stuff after 25 years in the business his conduct on moving things along and general management was great to the point where we decided to let our property once sale had completed to c james & co which only took a couple of weeks within th...
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Sep 16,2012
Minithumbdown
By:
Sep 16,2012
9 people found
this helpful
Quite possibly the worst letting agents I have ever had the displeasure of dealing with. I don\'t even know where to begin. Of course during the period of searching and viewing the properties they were all sweetness and light, encouraging and attentive. That was until we\'d signed the contract and handed over the money. From then on the experience was a complete nightmare. Countless repairs needed doing in the property, including broken furniture, problems with windows etc. To get anything...
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What agent could do to change your mind?
They would need to completely change their personalities or the staff in the office. They are incompetent and quite frankly rude and intimidating.
Was this helpful? Yes
By: Response to blog
Oct 30, 2012
View all comments (1)
This review is written by a tenant who fell out with the other tenants to such an extent that relations between her and the others had broken down and she left the property before the end of the tenancy. She wanted to put "a friend" in the property to take her place (without permission from the other tenants). When this was put to the other tenants , two of them said they were not in agreement with this arrangement. This request was not only a matter for approval by the landlord ....
Jul 09,2012
Minithumbdown
By:
Jul 09,2012
9 people found
this helpful
Horrible experience. I have a long story to say but here is just what happened in brief.. We Talked to Simon who was the Manager of Colliers Wood's office to sell our property. We invited him to our home, talked to him honestly and told him that we plan to sell our property to buy a new house. And we told him that we put an offer for that property and we are short in time. He promised to help us and be honest with us. Then he passed our case to Suzzane who is very rude, gready. After 3 visito...
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Was this helpful? Yes
May 18,2012
Minithumbdown
By:
May 18,2012
12 people found
this helpful
Please do not use C James & Co. They don\'t deserve to be estate agents. Incredibly rude, incompetent, worthless staff. I\'ve had to endure them for the last 4 years renting a property from the Wimbledon branch. The whole process has been a nightmare. Very slow at getting things fixed. Making appointments then not showing up without telling us. They use poor workman, so any things they do fix, invariably break shortly after. I feel sorry for anyone that has their property managed by ...
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Sep 28,2011
Minithumbdown
By:
Sep 28,2011
8 people found
this helpful
Just a horrific experience from the start, they promise the world and just lie to your face. Also the flat was filthy on move in, not a nice thing to walk into when they promised it had been cleaned. Caused me unbelievable amounts of stress and it's not over yet. Will NEVER use them again and would warn to do the same....
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What agent could do to change your mind?
Have even an ounce of moral consciousness. These are people's lives you're ruining.
Was this helpful? Yes

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Agent Fees

No fees set.
Last updated at 10:08 AM 07/01/2016 by Alistair

Complaints Procedure

No procedure set.
Last updated at 10:08 AM 07/01/2016 by Alistair

Awards won by C James & Co

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London
141 Kingston Road, London SW19 1LJ
(12)
Office 1
190-192 High Street, London SW19 2BN
(11)
Office 2
110 Tooting High Street, London SW17 0RR
(12)

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