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    Suzanne Kenna
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    Yvonne Williment
  • Stuart Murray
    Stuart Murray
  • Alistair Wiltshire
    Alistair Wiltshire
  • Myles Wiltshire
    Myles Wiltshire
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    Bernice Haughton
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    Bob Mash
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    Lucy Murray
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    Phil Burgess
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    Mark Fromant
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    Anita North
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    Yvonne Wither
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    Grace Harwood-Baker
C. James & Co was established in 1992 with a founding goal to offer exceptional customer service in all aspects of Estate Agency.
Jul 21,2017
Minithumbup
Phil Burgess
Mark Fromant
By:
Jul 21,2017
2 people found
this helpful
Prompt responses to email. Experienced professionals who get stuff done with minimal fuss. Wouldve sold up if it wasn't for c James as I live overseas...
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Comment on agent fees
Very fair
Was this helpful? Yes
Jul 21,2017
Minithumbup
Phil Burgess
Mark Fromant
By:
Jul 21,2017
1 people found
this helpful
I've had my property let through C James for 18 years. In all that time it has only been vacant for no more than a few days. Phil Burgess has also been a consistent efficient point of contact and source of advice during all that time. I doubt that any letting agent gets everything right but overall the occupancy speaks for itself and I'm sure I could have done a lot worse elsewhere. Mark and other staff have kept me informed on any issues and discussed options for solutions when necessary....
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Comment on agent fees
The management fee always seems high for what work is generally required but I have no idea how much is pre-handled and I am paying for the service being constantly available. In any event, living hundreds of miles away I have very little choice and the fee is tax deductible and offset against the high occupancy.
Was this helpful? Yes
Jul 21,2017
Minithumbup
Alistair Wiltshire
Myles Wiltshire
By:
Jul 21,2017
2 people found
this helpful
Excellent service, always informed and pleasant to talk to. Have built a strong relationship with Ali and Myles over the years and that is something I value greatly....
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Comment on agent fees
A little confusing sometimes as I have multiple properties, so could add a little clarity.
Was this helpful? Yes
Jul 20,2017
Minithumbup
Stuart Murray
Yvonne Williment
By:
Jul 20,2017
1 people found
this helpful
I find the staff extremely helpful, also the staff at the accounting office. The one thing I would like to see is a six monthly inspection report on your property. All in all I find the Tooting office very helpful....
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Comment on agent fees
Competitive.
Was this helpful? Yes
By: Lucy Murray
Jul 21, 2017
View all comments (2)
On behalf of Stuart & Yvonne, thank you for your positive review. Regarding mid term inspections, we are in the process of setting this up for all our landlords. Thank you ...
Jun 28,2017
Minithumbup
Stuart Murray
By:
Jun 28,2017
1 people found
this helpful
In the sea of stress of buying a house, Stuart was the beacon of calm. Always contactable (out of hours, early mornings, late evenings), always helpful, and always unfailingly sensible and personable. He really knows the housing market, and is able to help and guide every step of the way, from calming frayed nerves, to dealing with mortgage brokers, to solicitors, to damp specialists. He is everything a good estate agent should be....
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Was this helpful? Yes
Jun 14,2017
Minithumbup
Stuart Murray
Bernice Haughton
By:
Jun 14,2017
1 people found
this helpful
I have recently sold my property through C James and co and although I have dealt mainly with Stuart, I have also dealt with Bernice. Stuart has been very helpful throughout the process keeping me in the loop, he is very professional and approachable. Bernice is also very helpful and approachable. In all I would highly recommend this estate agents for selling and lettings....
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Comment on agent fees
Average
Was this helpful? Yes
Jun 13,2017
Minithumbup
Anita North
By:
Jun 13,2017
0 people found
this helpful
Thank you Anita for being so helpful! Very quick replying to our questions and so understandable when we need help extending our rent as we were not ready for our completion! All the best!...
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Comment on agent fees
reasonable
Was this helpful? Yes
May 31,2017
Minithumbup
Suzanne Kenna
Alistair Wiltshire
By:
May 31,2017
5 people found
this helpful
Suzanne & Alistair have both provided excellent management of my two SW19 properties for several years. Always approachable for kind friendly advice and guidance....
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Comment on agent fees
No complaints with Agent's Fees for the excellent service provided to my Tenants, and whenever property maintenance is required
Was this helpful? Yes
May 31,2017
Minithumbup
Alistair Wiltshire
Myles Wiltshire
By:
May 31,2017
4 people found
this helpful
We have used C James for the past 5 years and i must be honest and say that both Alistair and Myles are brilliant . The rates are fair , the quality of tenants has been wonderful and if i have needed any help or guidance then the guys have always been very helpful and honest ....
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Comment on agent fees
C James fees are very reasonable
Was this helpful? Yes
May 31,2017
Minithumbup
Alistair Wiltshire
By:
May 31,2017
5 people found
this helpful
Alistair and the C James team provide an efficient and professional service. I have stayed with them for more than 10 years on account of the great service they provide....
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Comment on agent fees
Agent's fees are reasonable.
Was this helpful? Yes
May 24,2017
Minithumbup
Alistair Wiltshire
By:
May 24,2017
5 people found
this helpful
I have been very pleased with the way C James & Co staff have - ensured prompt payment of the rent - chased and retrieved late payments - dealt with the repairs necessary to the flat - responded to all my queries...
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Comment on agent fees
I believe they are reasonable, for a landlord who lives overseas, anyway
Was this helpful? Yes
May 23,2017
Minithumbup
Alistair Wiltshire
Myles Wiltshire
By:
May 23,2017
5 people found
this helpful
Alistair and Myles, and all the team processing things in the background are brilliant. We'd recommend them for great value time and time again, and nothing is ever too much. They know the local area and their business extremely well. They seem to just 'get' what great service is, without the pushiness often associated with estate agencies....
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Comment on agent fees
Good
Was this helpful? Yes
May 12,2017
Minithumbup
Lucy Murray
By:
May 12,2017
3 people found
this helpful
lucy murray was very professional in her correspondance being very easy to deal with, and very keen to helpwith any issues...
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Comment on agent fees
good
Was this helpful? Yes
May 09,2017
Minithumbup
Suzanne Kenna
Alistair Wiltshire
By:
May 09,2017
6 people found
this helpful
I have assigned C James Wimbledon for over 17 years to manage properties, and throughout that timespan they have provided a 'hand's on' very personal and friendly service. They are aware of landlords and tennants needs and respond very quickly to enquiries....
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Comment on agent fees
Excellent company always willing to listen and understand what the competition are offering and come back with a solution that fits everybody's needs.
Was this helpful? Yes
May 09,2017
Minithumbup
Yvonne Wither
By:
May 09,2017
1 people found
this helpful
Although I have been waiting for two more months to request increasing rent, eventually, thanks to Anita North's hard work, who gave me a substantial response and satisfactory rental arrangement....
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Comment on agent fees
Fair
Was this helpful? Yes
By: lucy
May 10, 2017
View all comments (1)
Thank you for your review, and good to hear that after some while the outcome was positive. ...
May 02,2017
Minithumbup
Phil Burgess
By:
May 02,2017
1 people found
this helpful
I'm afraid I don't know anyone's name but Phil. They are all lovely. I have one buy to let flat. I've had it for five years and they are all helpful and have given me excellent advice as well as the business side of things running without a hitch. I trust the absolutely...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
By: Phil
May 05, 2017
View all comments (1)
Hi Jane, thanks so much for your comments and of course your business. Kind regards - Phil ...
May 02,2017
Minithumbup
Phil Burgess
By:
May 02,2017
1 people found
this helpful
Excellent and professional service for the last 20 years . He is always ready to help and resolves problems and enquiries with confidence....
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Comment on agent fees
good
Was this helpful? Yes
By: lucy
May 10, 2017
View all comments (1)
Hi Roy, thanks so much for taking the time to write a review, great to hear that you've been a client of ours for 20 years. All the best. ...
May 02,2017
Minithumbup
Stuart Murray
By:
May 02,2017
1 people found
this helpful
I recently sold my flat through C James in Tooting. Stuart was very accurate in the pricing of my property and it sold very quickly at what I believe to be the realistic market value. Stuart went the extra mile to ensure that the deal went through quickly and responded to queries very efficiently. I would have no problem recommending C James over other agents in the area. He certainly knows the property market in South West London....
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Comment on agent fees
Good
Was this helpful? Yes
May 01,2017
Minithumbup
By:
May 01,2017
5 people found
this helpful
C. James has been our managing and letting agent for our Wimbledon property for over twenty years while we have been living overseas. They are a friendly and highly professional team, are very consistent and reliable, and respond to and resolve any issues quickly and appropriately and with individual care. They have always found good tenants for us and ensured that the property has never been vacant. We find C. James to be first rate, and happily continue to have them as our agent. We also a...
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Comment on agent fees
Good
Was this helpful? Yes
May 01,2017
Minithumbup
Phil Burgess
Yvonne Wither
By:
May 01,2017
1 people found
this helpful
Phill Burgess 4 stars Yvonne Withers 5 stars We have employed the services of C. James & Co of Colliers Wood for the past 15 years - through the purchase and then subsequent letting of our property. we have been very satisfied with their service. The staff are helpful, take initiatives and communicate well. They are proactive with warnings of tenants intentions and so we have not had long periods without tenants. We would recommend them....
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Comment on agent fees
Very Acceptable
Was this helpful? Yes
By: lucy
May 10, 2017
View all comments (1)
Thank you for taking the time to write this review and we are glad to hear that both Phil & Yvonne are doing a sterling job. Thank you for your business, kind regards - Lucy ...
Apr 30,2017
Minithumbup
By:
Apr 30,2017
1 people found
this helpful
We have had a property managed by C. James & Co. for the last 15 years. Throughout this time the staff have been very helpful, taking initiatives to inform us different possibilities and options which benefit us. Good personal service and relationships as well as value for money. Thank you C. James & Co. Colliers Wood!...
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Was this helpful? Yes
By: Phil
May 05, 2017
View all comments (1)
Thanks so much for your glowing review, so pleased you had a great experience will all our staff, kind regards - Phil ...
Apr 29,2017
Minithumbup
Phil Burgess
Mark Fromant
By:
Apr 29,2017
2 people found
this helpful
C James, Colliers Wood is a solid, trustworthy company made up of really friendly, polite team members, including the more senior members. Helpful, and knowledgeable and effective....
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Was this helpful? Yes
Apr 28,2017
Minithumbup
By:
Apr 28,2017
4 people found
this helpful
I have been a client of C James for over 20 years. They'veรขโ‚ฌโ€น served me well over all that time, as my rental agent - efficient, calm service, statements always clear and on time, staff always on the ball, with very few hiccups over such a long time....
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Was this helpful? Yes
Apr 28,2017
Minithumbup
Phil Burgess
Phil Burgess
By:
Apr 28,2017
2 people found
this helpful
Phil impressed me from the get go with his energy, positive attitude & commitment to ensuring he would be the best Agent to maximise benefits in the management of my property & provide support for me. He has lived up to expectations in managing the property by, alongside the staff members, making sure that the property is always occupied at the most relevant rates. Communications which is critical has been quite good....
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Comment on agent fees
Fees appear to be fair. Could always benefit from lower fees if it's possible, of course!!!!
Was this helpful? Yes
Apr 27,2017
Minithumbup
Alistair Wiltshire
Myles Wiltshire
By:
Apr 27,2017
4 people found
this helpful
C James impressed from the word go. Arranged a great tenant on the first day of the job and always keep me informed of what is going on (without calling every 10 mins like bigger firms). Highly recommend....
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Comment on agent fees
They offer a great deal on their agents fee.
Was this helpful? Yes
Apr 27,2017
Minithumbup
Bob Mash
Phil Burgess
By:
Apr 27,2017
2 people found
this helpful
Both Bob and Phil are professional, prompt, knowledgeable and very helpful that also gives you a good feedback with a snapshot and a brief overview with any of your queries and questions. Would deffintely recommend their services....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 26,2017
Minithumbup
Stuart Murray
Bernice Haughton
By:
Apr 26,2017
2 people found
this helpful
I am a landlady who has rented a flat out through C James for a few years now. Stuart and his staff have always been quick to find me tenants and have gone out of their way to ensure I have been notified of any problems promptly and they have always promptly addressed them - such as repairs. Their fees are transparent. Over several years, I have found Stuart to be reliable and to give honest answers and to genuinely care about giving good, straight advice. Stuart and his staff (Yvonne, Berni...
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Comment on agent fees
Fees are reasonable, competitive and transparent.
Was this helpful? Yes
Apr 25,2017
Minithumbup
Stuart Murray
By:
Apr 25,2017
3 people found
this helpful
I instructed C James to sell my house in Tooting. Stuart was very straight forward,experienced and professional from the very beginning, we a good conversation, discussed the market and its volatility and decided on a price. He didn't lie through his teeth and claim my house was worth more than it was but he was honest and said we should give it a go at the higher end. We had a plan and I was in no rush. He found a buyer quickly and at a price i was very pleased with. Happy Days However I had a...
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Comment on agent fees
A fair price for an excellent service !!
Was this helpful? Yes
By: Stuart Murray
May 16, 2017
View all comments (1)
Hi Lewis, it was a pleasure to act as your selling agent, glad to have helped you over the numerous hurdles! Kind regards - Stuart ...
Apr 13,2017
Minithumbup
Mark Fromant
Phil Burgess
By:
Apr 13,2017
2 people found
this helpful
Very good service for over 10 years. this company has been serving me for many years and has been very efficent!...
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Was this helpful? Yes
By: Phil
Apr 18, 2017
View all comments (1)
Thank you so much for your review, we are delighted that you have been a client of C James and Co for over 10 years, it has been a pleasure. Best regards - Phil ...
Apr 12,2017
Minithumbup
Mark Fromant
By:
Apr 12,2017
2 people found
this helpful
What can I say .. Phil, Mark, Yvonne and everyone else at C James & Co, Colliers Wood have made letting effortless! If you're looking for a local estate agent who really knows their 'neck of the woods' Phil is the go to man! I cannot speak highly enough of having a local estate agent who cares. Oh and Bob when I come to sell you're in charge!...
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Was this helpful? Yes
By: Mark
Apr 18, 2017
View all comments (1)
Emma, thanks so much for your review, both myself and Yvonne thank you for taking the time out to write it. Warm regards - Mark & Yvonne ...

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
37 1 11 4 9 1 3 1 1 3

Job vacancies

Please see a list of jobs available

Agent Fees

Sales
1% + VAT

Lettings
Landlord
Deposit Protection ยฃ36.00
Inventory - price dependent on size of property
Management and letting fees
Full Management 10%
Rent Collection 8.5%
Let Only 6%
VAT applicable to all fees at 20%

Tenant
Administration ยฃ180.00 per tenant
Renewal of tenancy ยฃ50.00 per tenant
Change of tenancy ยฃ180.00 per tenant
Letter to enforce tenancy ยฃ10.00
Deposit Protection ยฃ36.00
Inventory check out fee price dependent on size of property
VAT applicable to all fees at 20%
Last updated at 11:43 AM 10/05/2017 by allAgents

Complaints Procedure

All complaints should be made in writing to Myles or Alistair Wiltshire. Please allow up to 7 days for us to investigate the matter.

We will then respond back in writing.
Last updated at 11:43 AM 10/05/2017 by allAgents

Awards won by C James & Co

Individual Branch Awards


Colliers Wood London
190-192 High Street, London SW19 2BN
(25)
South Wimbledon
141 Kingston Road, London SW19 1LJ
(24)
Tooting London
110 Tooting High Street, London SW17 0RR
(22)


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