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    Andy Clarke
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    Diane Booth
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    Beth Horwell
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    Helen Tattersall
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    Rebecca Parker
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    louise wilson
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    Megan Horwell
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    Philip Webb
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Properties for sale
Properties for rent
Sep 05,2016
Minithumbdown
By:
Sep 05,2016
3 people found
this helpful
Terrible, flew around the house taking poor quality pictures on a point and press camera, managed to get 1 viewing in 6 weeks. We had little to no contact with the agent, overall I feel they just didn't try and just didn't care....
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Comment on agent fees
No opinion
Was this helpful? Yes
Aug 23,2016
Minithumbdown
By:
Aug 23,2016
3 people found
this helpful
Starts off with a great professional sales pitch and then its down hill from there! They don't contact you, you have to contact them for updates. They don't send any information re stats. They don't get sufficient information from the viewers (that's if you get any)! Basically they sign you up, stick you on rightmove and wait for the phone to ring whilst they are busy entering competitions for marketing purposes. They are not pro active whatsoever! However, from what I can gather they're all the...
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Comment on agent fees
If they were proactive the fee would be appropriate. Because they just stick the properties on rightmove and do no pro active selling or negotiating whatsoever it is an unacceptable fee
Was this helpful? Yes
Jul 28,2016
Minithumbup
By:
Jul 28,2016
0 people found
this helpful
BJB have managed two properties for us over the last few years and we have had excellent service from Aimee in particular but also the rest of her team as well. As new landlords we needed a lot of initial guidance and Aimee was able to answer all our questions. I would definitely recommend BJB lettings to any potential landlord. Thank you Aimee and team for your continued good work :-)...
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Comment on agent fees
Fees are what we would have expected
Was this helpful? Yes
Jun 10,2016
Minithumbup
By:
Jun 10,2016
0 people found
this helpful
I recently attempted to purchase a house through Laura at BJB Newcastle. Unfortunately this included an intermediary and a builder as it had been part-exchanged. even placing an offer with the vendor was difficult. Laura however was nothing short of excellent in the way she supported me. She chased constantly, kept me informed without me needing to chase (massively important!), always responded immediately to telephone calls or emails when in the office, or as soon as she returned. I would have ...
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Comment on agent fees
N/A
Was this helpful? Yes
May 31,2016
Minithumbup
By:
May 31,2016
0 people found
this helpful
I sold my House in Bradeley via Butters John Bee , and I have only one word to say OUTSTANDING , they were very professional , friendly and kept me informed through the whole process of the selling . The people who purchased our house also were impressed by Butters John bee and because how effective the Staff were myself and the buys became friends due to the support etc we both received .. Would highly recommend...
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Comment on agent fees
Excellent, Outstanding, Professional
Was this helpful? Yes
May 18,2016
Minithumbup
By:
May 18,2016
0 people found
this helpful
I would like to thank Bradley at congleton butters John bee for all of his help,expertise, patience and friendly manner through my house sale recently. He always kept me fully informed of updates and worked extremely hard to sell our house and get the same through ASAP. He was s star and I will recommend him and the congleton friendly branch to everyone. Thanks for everything Louise and warren...
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Comment on agent fees
Good
Was this helpful? Yes
May 09,2016
Minithumbup
By:
May 09,2016
0 people found
this helpful
We would like to thank Andy from Butter John Bee in Cannock for all his help in the sale of our bungalow, nothing was too much trouble and any questions we had was soon answered thanks to Andy and everyone else involved in the sale, they were all so friendly and helpful, which is why we would highly recommend these guys....
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Comment on agent fees
Good
Was this helpful? Yes
May 09,2016
Minithumbup
By:
May 09,2016
0 people found
this helpful
Diane has been excellent help and support during a stressful time. She is informative, calming and reliable. She's a star...
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Comment on agent fees
About average.
Was this helpful? Yes
Apr 19,2016
Minithumbup
By:
Apr 19,2016
0 people found
this helpful
Beth is now a victim of her own great customer service. As a landlord, I often have a number of queries such as maintance or finance. I now use Beth as my go-to person with BJB to answer my queries, always professional, polite and speedy....
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Was this helpful? Yes
Mar 07,2016
Minithumbup
By:
Mar 07,2016
2 people found
this helpful
As a landlord with a number of properties with this agent I am extremely happy with the level of service from Phil Webb and the team. Phil was and remains professional, knowledgeable and proactive in his approach working tirelessly to ensure the process runs efficiently. I am kept up to date and informed at every stage from the property appraisal to the tenant moving in....
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Comment on agent fees
good
Was this helpful? Yes
Feb 27,2016
Minithumbup
By:
Feb 27,2016
0 people found
this helpful
Excellent service by some members of staff, Megan & Tracy in particular, who do fantastic a job, constantly keeping you up to date with new tenancy applications & who are always on the ball. Many Thanks...
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Was this helpful? Yes
Feb 26,2016
Minithumbup
By:
Feb 26,2016
0 people found
this helpful
The team at Butters John Bee were very professional and enabled me to quickly find a property. Paul Smith visited the properties with me and stuck with my umming and arring for a couple of weeks. He also pushed forward to get first viewings on a few properties when they had finished renovating - one of which I ended up renting....
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Was this helpful? Yes
Feb 18,2016
Minithumbup
By:
Feb 18,2016
0 people found
this helpful
Having worked in the property industry for many years it was refreshing using Steve and his team at the Cannock branch of Butters John Bee. Efficient, organised and none of the usual poor service I have had previously from using other high street agents. I would wholeheartedly recommend using these guys, very impressed indeed....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 18,2016
Minithumbup
By:
Feb 18,2016
0 people found
this helpful
I have been extremely impressed with the rental team on our building Edward Mill Hatter Street - All your team are great and in particular MEGAN!!! Keep up the good work. Sam...
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Comment on agent fees
good
Was this helpful? Yes
Feb 10,2016
Minithumbup
By:
Feb 10,2016
0 people found
this helpful
BJB have rented my house out for the last 6 months and I would definitely recommend them if you are a landlord looking for a good agent. Aimee and the team have been really helpful over over the last six months as our tenants have been somewhat demanding. The information given by Phil at the initial visit and then from Aimee has been invaluable. Thank you, Aimee, Phil and the rest of the team...
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Comment on agent fees
Happy with the fees
Was this helpful? Yes
Feb 05,2016
Minithumbup
By:
Feb 05,2016
0 people found
this helpful
BJB have been managing the letting of my property for 4 years and I've only just found this site to leave a review. From the first visit Aimee and her team have done a fantastic job and found me a wonderful tenant. The whole process of becoming a first time landlord was made very easy with Aimee's extensive knowledge and advice. Thank you to Aimee and her team :-)...
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Comment on agent fees
Very happy with the fee structure. As with everything, you get what you pay for.
Was this helpful? Yes
Feb 05,2016
Minithumbup
By:
Feb 05,2016
0 people found
this helpful
Rebekka has been fantastic and really helpful from the branch in Crewe. Rebekka should be praised for your hard word....
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Was this helpful? Yes
Feb 05,2016
Minithumbup
By:
Feb 05,2016
0 people found
this helpful
I purchased through John Bee and apart from a slight problem with the tenancy agreement it was a smooth process, special mention for Louise Wilson, really professional....
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Comment on agent fees
What I expected
Was this helpful? Yes
Nov 14,2015
Minithumbdown
By:
Nov 14,2015
7 people found
this helpful
We used Butters John Bee (Bjb) to sell a property but found we always had to contact them for updates etc. and any of their 'promised call-backs' very rarely matured. After much complaining, I escalated to Steve Dourish (Sales Director) - who promised to investigate and get back to me. Guess what - he put the 'problem' back with the offending office to progress and didn't have the decency or professionalism to update me regarding his action. After a couple of days, problems with the Bjb office...
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What agent could do to change your mind?
If I was a Manager in Bjb, I would be ashamed of charging my customer the full Agent's fee price for providing such a shoddy unprofessional service.
Comment on agent fees
If I was a Manager in Bjb, I would be ashamed of charging my customer the full Agent's fee price for providing such a shoddy unprofessional service.
Was this helpful? Yes
Oct 12,2015
Minithumbdown
By:
Oct 12,2015
1 people found
this helpful
Shockingly bad and a waste of money. Every single interaction was a disappointment - fees weren't spelt out properly at the outset leading to unexpected charges, emails were ignored, promised call backs didn't happen and they consistently failed at even the most basic things like setting out of office emails when someone leaves the company, providing updates on quotes, handing over work to a colleague when going on holiday or updating a contract before sending it out when they were told several ...
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What agent could do to change your mind?
Fees were not spelt out clearly enough. It was not clear that the quoted fees did not include VAT. We didnยขรขโ€šยฌรขโ€žยขt even know about the charge for an inventory check until it was taken out of the 1st months rent.
Comment on agent fees
Fees were not spelt out clearly enough. It was not clear that the quoted fees did not include VAT. We didnยขรขโ€šยฌรขโ€žยขt even know about the charge for an inventory check until it was taken out of the 1st months rent.
Was this helpful? Yes
Oct 01,2015
Minithumbdown
By:
Oct 01,2015
2 people found
this helpful
My experience with this company was an absolute nightmare initially they seemed like sheer professionals, very personable, glossy brochures etc However I decided to increase my monthly rent on my property to the total dislike of one of their lettings staff, you would of thought that she was the owner of the property, putting up objections when it was absolutely none of her business, it was only let at a lower price as construction work was being carried out at the rear of the property. Then wh...
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Was this helpful? Yes
Aug 12,2015
Minithumbdown
By:
Aug 12,2015
3 people found
this helpful
Looking for a family home to rent long term in Sandbach. Went to view a detached house, looking great...until we went into the garden. HUGE Koi carp pond that was waist height possibly 20ft x 15ft wide and very deep. Took over almost a third of the garden. No mention of it at all in details, not on pictures of garden (smallpond was mentioned). Poor communication, never returned calls or emails, had to chase over and over again. Owner was a lovely chap and also had house up for sale. Felt very...
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Was this helpful? Yes
May 21,2015
Minithumbdown
By:
May 21,2015
6 people found
this helpful
The worst I have come across in a very long time. Having made an offer on a property they subsequently started to send me other options to buy. That is the most disloyal and dirty trick I have seen and shows a complete disregard of client loyalty. Just getting to see a property on their books was hard enough, as if I was doing them a favour. I would avoid this agent at all costs either buying or selling....
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What agent could do to change your mind?
Nothing, will not go anywhere near them.
Was this helpful? Yes
Apr 16,2015
Minithumbdown
By:
Apr 16,2015
3 people found
this helpful
Quite possibly the worst letting agent I've ever had to deal with. Their communication skills are awful, quite often when you call you can't get through to who you want to speak to and after leaving messages for days you are lucky if you get an email response, which is ridiculous. If I call, it's because I want to speak to you. They don't seem to understand that they are there to provide a service. When you do get to speak to someone they are usually massively unhelpful and sometimes rude, o...
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Was this helpful? Yes
Jan 22,2015
Minithumbdown
By:
Jan 22,2015
2 people found
this helpful
Basic communication was exceptionally poor. Member of staff on holiday for a week, resulting in nothing being done for that week, but not being told this. Frustration at staff lack of commitment to ask simple questions or communicate with customers. Overlooking basic tasks, resulting in myself, the customer wasting £340 on financial checks to a company that hasn't got a clue what they are supposed to be doing. Overall, I am more than disappointed, like many others with the same experience,...
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What agent could do to change your mind?
Get another job, probably in a supermarket warehouse, away from people.
Comment on agent fees
See above, under Daylight Robbery!!
Was this helpful? Yes
Dec 01,2014
Minithumbdown
By:
Dec 01,2014
3 people found
this helpful
Booked a viewing of a property today (Friday 28th November 2015) at 13.45. We waited outside the property for the agent to arrive and let us in for a viewing. We waited 5 minutes before calling the Longton office to see where they were. BJB office staff said they had made a mistake with the time and they had it down for 13.30. The agent had been and gone, and despite the office literally being 6 minutes away (checked that on google maps).... They refused to come out for the viewing! They said ...
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What agent could do to change your mind?
Turn up and actually care!
Was this helpful? Yes
Aug 22,2014
Minithumbdown
By:
Aug 22,2014
4 people found
this helpful
I was called as the purchaser of a property for access of the property I was purchasing???!!!??!! BJB had assured my mortgage agent the valuation had been carried out and called me a week later for access to the property I was trying to buy. BJB alleged that they had called the vendors agent to gain access the property and claimed that the agent said they hadn't got a key - I called and could get a key, my mortgage agent called and could get a key but the 'professional' valuation company coul...
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Comment on agent fees
Valuation fee paid for a mortgage to the mortgage company.
Was this helpful? Yes
Oct 23,2012
Minithumbdown
By:
Oct 23,2012
6 people found
this helpful
The levels of service with this company was appalling. There was no notice as to when viewing were to take place as we asked for 24 hours notice, we live in the property so needed to tidy up plus I work nights. There was never any feedback. The only times we had contact with this joke of a company was when we rang them. The staff couldnt careless, never apologised and lied about contacting us. If someone cancelled a viewing we were not told. We understand that people cancel so a 2 mi...
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What agent could do to change your mind?
The levels of service with this company was appalling. There was no notice as to when viewing were to take place as we asked for 24 hours notice, we live in the property so needed to tidy up plus I work nights. There was never any feedback. The only times we had contact with this joke of a company was when we rang them. The staff couldnt careless, never apologised and lied about contacting us. If someone cancelled a viewing we were not told. We understand that people cancel so a 2 minute phone call would have been nice. I would not recommend this company to anyone despite what the very good salesman says.
Was this helpful? Yes
Mar 01,2012
Minithumbup
By:
Mar 01,2012
0 people found
this helpful
As a prospective buyer looking in an area new to me I especially valued the professionalism of the staff of the Nantwich branch of Butters John Bee, and their invaluable help in finding the area and the property that best suited my requirements. They were invariably friendly and hugely supportive, giving me confidence throughout my search and beyond. The property details they sent to me via email were carefully selected, and the details themselves were always clear and literate (other agents ple...
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Was this helpful? Yes
By: ThinkCarefully
Jan 20, 2013
View all comments (1)
I have always found BJB sales/estate agent staff most pleasant, professional and productive. 5 stars. However, I share the views of former BJB tenants here. Unprofessional and unpleasant. Whether you are a landlord or tenant, choose someone else. BJB lettings 1 star.....
Jul 09,2010
Minithumbup
By:
Jul 09,2010
0 people found
this helpful
A professional agent, that actually knew what they were talking about. I had no problems with communication, and could have not asked for better ! ...
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Was this helpful? Yes



Review statistics

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9 4 2 2 4 3 3 0 0 5

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Agent Fees

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Complaints Procedure

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Awards won by Butters John Bee

Individual Branch Awards

Stoke on Trent, ST1 5BJ

Firm rankings



Alsager
1 Crewe Road, Stoke on Trent ST7 2EW
(0)
Cannock
23 Market Place, Cannock WS11 1BS
(2)
Congleton
43 High Street, Congleton CW12 1AU
(2)
show all branches (14)
Head Office
Lake View, Festival Way, Stoke on Trent ST1 5BJ
(8)
Kidsgrove
14 Heathcote Street, Stoke on Trent ST7 4AA
(0)
Newcastle
36 High Street, Newcastle under Lyme ST5 1QL
(1)
Northwich
52 High Street, Northwich CW9 5BE
(1)
Office 1
75 The Strand, Longton, Stoke on Trent ST3 2NS
(2)
Office 1
80 Darlington Street, Wolverhampton WV1 4JD
(0)
Office 2
19 The Square, Crewe CW11 1AT
(6)
Office 3
49 Picadilly, Stoke on Trent ST1 1HR
(2)
Office 4
Warner Street, Stoke on Trent ST1 3DA
(2)
Stafford
17 Salter Street, Stafford ST16 2JU
(0)
Stone
47 High Street, Stone ST15 8AD
(1)

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