59% sales valuation accuracy
80% sales fee satisfaction
72% lettings valuation accuracy
61% lettings fee satisfaction
No company information
Latest Reviews
View all Reviews 65
18th Mar 2021
reviewed by 'Alisha'
11th Feb 2021
reviewed by 'Emma'
1st Feb 2021
reviewed by 'Michelle'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 59% | 80% | £69,000 | £210,000 |
| Lettings | 72% | 61% | £395 | £950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 10 | 8 | 3 | 10 | 6 | 4 | 3 | 0 | 3 | 18 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Latest Properties
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Butters John Bee Branches (view all 19)
Mar 30,2021
Mar 30,2021
0
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Chanelle is very professional and she responds to communications rapidly...this is extremely helpful, especially during these difficult times... we truly appreciate her support, thank you Chanelle👍🏻⭐️...
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Mar 18,2021
Mar 18,2021
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Amazing service from BJB , especially from Natalie. We would highly recommend BJB. We would also like to thank the team for their helpful support. Great work guys....
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Mar 02,2021
Mar 02,2021
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The service provided by Elisha Hennessey was quality. She was supportive, provided timely advice, everything was sorted for us on time.
Brilliant customer service. Much appreciated!...
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Feb 11,2021
Feb 11,2021
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We are currently renting from BJB Wolverhampton after Elisha Hennesy sorted an emergency for us after been let down with a house just before my house sale exchanged contracts, I must say after a very stressful time ringing round estate agents Elisha was so amazing ...
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Feb 08,2021
Feb 08,2021
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Awful experience ! Mainly from the property management team . Absolute disgrace . dreadful communication don't reply to calls or emails . Caused me a lot of needless stress definitely do NOT recommend...
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Feb 01,2021
Feb 01,2021
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Clair Ryan, from the Longton office came to look at my home. I have never been more happy or impressed of letting a professional in my house.
She was welcoming, very informative and polite. Clair went above and beyond offering her professional advice and that ...
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Jan 27,2021
Jan 27,2021
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Thanks to everyone at Butters Hanley for all their hard work and dedication to selling our home, especially Patricia who was a fantastic help in getting the sale completed before Christmas. She's a great asset to the company....
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Feb 02, 2021
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(1)
Thank you ever so much for the review Stephanie, Patricia was so pleased to see how happy you were she called me straight away. I am so pleased that Patricia was able to offer you a fantastic service and get your sale completed for you in a timely manner especially before Christmas. If you need any help in the future please do not hesitate to give us a call. Kind regards Phil. ...
Oct 24,2020
Oct 24,2020
0
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Sadly wouldn't recommend them if your a landlord don't reply to messages I regret the day going with them and going to be homeless as they said my tenants would move out in four weeks so gave notice where I was living and can't stay ...
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Sep 17,2020
Sep 17,2020
0
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I had very awful experience with this agency. Two times, once they advertised a flat which I was interested. I requested viewing and upon again and again requesting they never arranged it. Then, they offered me another another flat which again I requested for viewing. ...
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Aug 26,2020
Aug 26,2020
0
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i booked 2 appointments and both times they were cancelled for the same property on the day of viewing. I was told they have got problems ref key issue, terrible service and also suspicion of under handed auction property dealing with this company ref this 1 property. ...
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Aug 24,2020
Aug 24,2020
1
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Do not use this company if you are a landlord. They do not answer the phone, respond to messages or reply to emails. It is a nightmare trying to speak to anyone. They do not do the house inspections and will take every penny out ...
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Jun 13,2020
Jun 13,2020
0
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Hi all l would give these guys a miss they are so unprofessional in everyway l found the right house and all through my contact with Butter John Bee the Congleton branch was a joke from start to finish no communication at all we have ...
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Mar 11,2020
Mar 11,2020
3
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Honestly having to deal with Butters John Bee (Alsager) has been an
eye opening experience of ineptitude!
Let me list all the problems so far-
Initially misleading us as to the demand for properties in this area.
Failure to contact us within the initial 14 day ...
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Jan 25,2020
Jan 25,2020
2
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If zero star rating would have been the available - that is what BJB Sandbach is worth. I highly recommend to anyone who wants to deal with a respectful agent - go elsewhere.
To sum up the experience- Awful customer service, bad attitude and unprofessional. ...
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Aug 20,2019
Aug 20,2019
1
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We have been delighted with the support and service of this agency and would recommend it to anybody. Our sale was a complicated one and the support and contact was there at all times. All staff were pleasant and understanding. However, Mark Flanagan was our ...
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Apr 10,2019
Apr 10,2019
3
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I had a home buyers report done by Butters John Bee.Lots of problems I have found out since I have moved in none of the issues I have found are mentioned in report.Wont walk on pavement to see side of house will just ...
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Mar 25,2019
Mar 25,2019
4
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Absolutely awful! Within 24 hours of having the keys to our rented property the ceiling fell down in the master bedroom! BJB did nothing and left myself and my partner homeless over Christmas! It took them nearly 2 months to return our deposit... and they returned it ...
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Comment on agent fees
Quick enough to take the fees... 2 months to return them in INSTALLMENTS!!
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Mar 15,2019
Mar 15,2019
3
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Shocking!! kicked our family out before xmas with no reason whatsoever, no help given, rude to us when we had done nothing wrong. we were perfect tenants! then they had the cheek to try fight us for the deposit. well unlucky as we rightly got ...
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Comment on agent fees
Disgusting how much we had to oay for fees for what we were told would be a long term property
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Feb 01,2019
Feb 01,2019
5
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Well I have to say despite a negative review here these guys did sell the house for the vendor but lost them a decent chunk of money in the process . Let me explain why I would not use these to sell my house. I telephoned ...
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Comment on agent fees
Purchaser is no idea.
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Nov 27,2018
Nov 27,2018
3
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Moved into my 1st apartment on a friday.on the sunday i had a nice fine posted threw.they did not tell me I needed a permit.apparently they do this quite often.great start to setting up home ..avoid avoid avoid.no help what ...
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Jul 23,2018
Jul 23,2018
4
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Not impressed with Butters John Bee's lack of response to my request for my payment. Tenants moved in 13 days ago, so payment to us is over a week late. Contacted Butters John Bee's head office in Stoke and their letting manager in Crewe, but neither ...
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Comment on agent fees
Not good value for money
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Jun 22,2018
Jun 22,2018
4
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Have called and left messages but never get back to me, didn't inform me of a property that had been sold despite having a viewing booked for it....
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Jun 13,2018
Jun 13,2018
3
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Repeatedly called this agency regarding listings on their website, only to be told on each occasion the property in question has "just sold". The agency is either deliberately leaving listings live after sales have occurred or simply creating fake listings to generate enquiries.
Either way ...
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May 10,2018
May 10,2018
3
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we arranged a valuation on the 4th may for the morning of the 11th of may. only to get a call from them at about 5pm the day before to say that the manager was out of town and could not make the appointment that ...
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Comment on agent fees
N/A
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Feb 25,2018
Feb 25,2018
4
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Arranged a viewing and knocked on the property 2 mins before appointment but no answer. Called the office and was advised agent was coming. 10 mins later agent turns up said she was waiting inside and didn't hear the knock! No apologies and said if I want ...
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Sep 26,2017
Sep 26,2017
5
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Rang about an advertised property to rent. Luke said he would speak to landlord & call me back. Heard nothing. Rang a week later, he was out of the office & would call me back. Still nothing.
Unprofessional. Same thing happened about 12 months ago....
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Comment on agent fees
N/a Would not want them as an agent if they can't communicate with people. Doesn't give you confidence in an agency.
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Aug 24,2017
Aug 24,2017
4
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Worst letting agent ive ever dealt with, been renting for a few years, multiple issues with property (see film money pit), ignored problems reported on fixflo system. ignored emails, did not respond to telephone messages, took weeks to get problems resolved due to penny pinching ...
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Comment on agent fees
fees are not to bad but with a change in the law will make renting less costly for tenants.
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Jul 17, 2018
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Totally agree with this staff are really rude, conastantly talk over you on the phone when trying to explain things, have got several things wrong with both of my contracts paying them for a service that isn't carried out correctly only bothered when money is involved with them. ...
Aug 17,2017
Aug 17,2017
5
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I would not recommend this estate agent at all. They are not professional and play a game of 'bid war'. When I was interested in a property I was told for weeks that another buyer was interested and had an offer in the pipeline. Whilst ...
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na
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Aug 06,2017
Aug 06,2017
3
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Disgusted I reported things never got done moved out accused me of not paying rent i have it on my bank statement now my ex landlord is harassing me on Facebook after hunting me down so unprofessional !! If the harassment continues I will be taking ...
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Aug 02,2017
Aug 02,2017
5
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Absolutely disgusted with the service recieved, yes all seems to be great when the rent paymemts are being made, but when a tenant goes a little bad, then this is when you realise how bad they are! Shocking, how many times we had to chase ...
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Comment on agent fees
Not worthy of their fees.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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