Butters John Bee
2.5/5, 50 reviews
38% recommended
53% sales valuation accuracy
75% sales fee satisfaction
67% lettings valuation accuracy
57% lettings fee satisfaction
No company information

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Latest Reviews View all Reviews 50
20th Aug 2019
reviewed by 'Annette G D Acuna'
“We have been delighted with the support and service of this agency and would recommend it to anybody. Our sale ......”
10th Apr 2019
reviewed by 'Baxt'
“I had a home buyers report done by Butters John Bee.Lots of problems I have found out since I ......”
25th Mar 2019
reviewed by 'Poppy Lewis'
“Absolutely awful! Within 24 hours of having the keys to our rented property the ceiling fell down in the master bedroom! ......”
15th Mar 2019
reviewed by 'Sazza2905'
“Shocking!! kicked our family out before xmas with no reason whatsoever, no help given, rude to us when we had ......”
1st Feb 2019
reviewed by 'David'
“Well I have to say despite a negative review here these guys did sell the house for the vendor but ......”
27th Nov 2018
reviewed by 'Jamie'
“Moved into my 1st apartment on a friday.on the sunday i had a nice fine posted threw.they did ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 53% 75% £81,000 £210,000
Lettings 67% 57% £395 £950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 6 2 7 5 4 3 0 1 14
Opening Hours
  • Monday: 09:00 - 05:30
  • Tuesday: 09:00 - 05:30
  • Wednesday: 09:00 - 05:30
  • Thursday: 09:00 - 05:30
  • Friday: 09:00 - 05:30
  • Saturday: 09:00 - 05:30
  • Sunday: 09:00 - 05:30
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Butters John Bee Branches (view all 19)
Alsager, ST7
Cannock, WS11
Congleton, CW12
Crewe, CW2
Hanley, ST1
Head Office, ST1
Kidsgrove, ST7
Macclesfield, SK11

“Grate Branch...”

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Aug 20,2019
Minithumbup
By: 'Annette G D Acuna'
Aug 20,2019
0 people found
this helpful
We have been delighted with the support and service of this agency and would recommend it to anybody. Our sale was a complicated one and the support and contact was there at all times. All staff were pleasant and understanding. However, Mark Flanagan was our ...
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“Home Buyers Report...”

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Apr 10,2019
Minithumbdown
By: 'Baxt'
Apr 10,2019
1 people found
this helpful
I had a home buyers report done by Butters John Bee.Lots of problems I have found out since I have moved in none of the issues I have found are mentioned in report.Wont walk on pavement to see side of house will just ...
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“AVOID! AWFUL! SHOULD BE SHUT DOWN!...”

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Mar 25,2019
Minithumbdown
By: 'Poppy Lewis'
Mar 25,2019
3 people found
this helpful
Absolutely awful! Within 24 hours of having the keys to our rented property the ceiling fell down in the master bedroom! BJB did nothing and left myself and my partner homeless over Christmas! It took them nearly 2 months to return our deposit... and they returned it ...
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Comment on agent fees
Quick enough to take the fees... 2 months to return them in INSTALLMENTS!!
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“Awful!...”

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Mar 15,2019
Minithumbdown
By: 'Sazza2905'
Mar 15,2019
2 people found
this helpful
Shocking!! kicked our family out before xmas with no reason whatsoever, no help given, rude to us when we had done nothing wrong. we were perfect tenants! then they had the cheek to try fight us for the deposit. well unlucky as we rightly got ...
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Comment on agent fees
Disgusting how much we had to oay for fees for what we were told would be a long term property
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“Cannot recommend...”

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Feb 01,2019
Minithumbdown
By: 'David'
Feb 01,2019
3 people found
this helpful
Well I have to say despite a negative review here these guys did sell the house for the vendor but lost them a decent chunk of money in the process . Let me explain why I would not use these to sell my house. I telephoned ...
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Comment on agent fees
Purchaser is no idea.
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“Very disappointing will never use them or recommend them...”

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Nov 27,2018
Minithumbdown
By: 'Jamie'
Nov 27,2018
2 people found
this helpful
Moved into my 1st apartment on a friday.on the sunday i had a nice fine posted threw.they did not tell me I needed a permit.apparently they do this quite often.great start to setting up home ..avoid avoid avoid.no help what ...
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“Other landlords think twice...”

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Jul 23,2018
Minithumbdown
By: 'another unhappy landlord'
Jul 23,2018
4 people found
this helpful
Not impressed with Butters John Bee's lack of response to my request for my payment. Tenants moved in 13 days ago, so payment to us is over a week late. Contacted Butters John Bee's head office in Stoke and their letting manager in Crewe, but neither ...
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Comment on agent fees
Not good value for money
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“Poor service...”

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Jun 22,2018
Minithumbdown
By: 'Cookie123'
Jun 22,2018
3 people found
this helpful
Have called and left messages but never get back to me, didn't inform me of a property that had been sold despite having a viewing booked for it....
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“Why bother?...”

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Jun 13,2018
Minithumbdown
By: 'TerryL'
Jun 13,2018
2 people found
this helpful
Repeatedly called this agency regarding listings on their website, only to be told on each occasion the property in question has "just sold". The agency is either deliberately leaving listings live after sales have occurred or simply creating fake listings to generate enquiries. Either way ...
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“cancelled valuation...”

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May 10,2018
Minithumbdown
By: 'UNHAPPY CHRIS92'
May 10,2018
2 people found
this helpful
we arranged a valuation on the 4th may for the morning of the 11th of may. only to get a call from them at about 5pm the day before to say that the manager was out of town and could not make the appointment that ...
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Comment on agent fees
N/A
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“Arranged a viewing and knocked on the property 2 mins before ......”

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Feb 25,2018
Minithumbup
By: 'jcco90'
Feb 25,2018
3 people found
this helpful
Arranged a viewing and knocked on the property 2 mins before appointment but no answer. Called the office and was advised agent was coming. 10 mins later agent turns up said she was waiting inside and didn't hear the knock! No apologies and said if I want ...
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“Rang about an advertised property to rent. Luke said he ......”

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Sep 26,2017
Minithumbdown
By: 'Tennent.'
Sep 26,2017
4 people found
this helpful
Rang about an advertised property to rent. Luke said he would speak to landlord & call me back. Heard nothing. Rang a week later, he was out of the office & would call me back. Still nothing. Unprofessional. Same thing happened about 12 months ago....
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Comment on agent fees
N/a Would not want them as an agent if they can't communicate with people. Doesn't give you confidence in an agency.
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“Worst letting agent ive ever dealt with, been renting for ......”

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Aug 24,2017
Minithumbdown
By: 'james'
Aug 24,2017
4 people found
this helpful
Worst letting agent ive ever dealt with, been renting for a few years, multiple issues with property (see film money pit), ignored problems reported on fixflo system. ignored emails, did not respond to telephone messages, took weeks to get problems resolved due to penny pinching ...
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Comment on agent fees
fees are not to bad but with a change in the law will make renting less costly for tenants.
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By: Renting
Jul 17, 2018
View all comments (2)
Totally agree with this staff are really rude, conastantly talk over you on the phone when trying to explain things, have got several things wrong with both of my contracts paying them for a service that isn't carried out correctly only bothered when money is involved with them. ...

“I would not recommend this estate agent at all. They ......”

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Aug 17,2017
Minithumbdown
By: 'Wrong strategies & unproffessional'
Aug 17,2017
5 people found
this helpful
I would not recommend this estate agent at all. They are not professional and play a game of 'bid war'. When I was interested in a property I was told for weeks that another buyer was interested and had an offer in the pipeline. Whilst ...
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Comment on agent fees
na
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“Disgusted I reported things never got done moved out accused ......”

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Aug 06,2017
Minithumbdown
By: 'Angry customer'
Aug 06,2017
3 people found
this helpful
Disgusted I reported things never got done moved out accused me of not paying rent i have it on my bank statement now my ex landlord is harassing me on Facebook after hunting me down so unprofessional !! If the harassment continues I will be taking ...
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“Absolutely disgusted with the service recieved, yes all seems to ......”

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Aug 02,2017
Minithumbdown
By: 'Unhappy Landlord'
Aug 02,2017
4 people found
this helpful
Absolutely disgusted with the service recieved, yes all seems to be great when the rent paymemts are being made, but when a tenant goes a little bad, then this is when you realise how bad they are! Shocking, how many times we had to chase ...
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Comment on agent fees
Not worthy of their fees.
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“Very poor. I am a first time buyer with a 25% ......”

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Jun 13,2017
Minithumbdown
By: 'AmyN'
Jun 13,2017
6 people found
this helpful
Very poor. I am a first time buyer with a 25% deposit. I had made an offer on a house on field lane which was rejected by the vendor. I asked for the bottom line price so I could borrow the difference and buy the house. ...
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Comment on agent fees
N/a
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“Wouldn't use this company I tried to purchase garages at ......”

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Apr 16,2017
Minithumbdown
By: 'Dave'
Apr 16,2017
2 people found
this helpful
Wouldn't use this company I tried to purchase garages at an advertised price which didn't state guide price or offers in access but when they raised enough interest they decided to play potential buyers off against each other isn't this gusumping cut there nose off ...
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Comment on agent fees
Na
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“Very good at chasing potential purchasers and booking in viewings (......”

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Jan 05,2017
Minithumbdown
By: 'Lucy Ramsbottom'
Jan 05,2017
2 people found
this helpful
Very good at chasing potential purchasers and booking in viewings (however we conducted all but 1 of the viewings). Following offer accepted complete disinterest. We had to chase them to chase our buyers for news, we sorted out the moving day with our buyers directly, we ...
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Comment on agent fees
Slightly higher than competitors.
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“Terrible, flew around the house taking poor quality pictures on ......”

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Sep 05,2016
Minithumbdown
By: 'Ddeen'
Sep 05,2016
5 people found
this helpful
Terrible, flew around the house taking poor quality pictures on a point and press camera, managed to get 1 viewing in 6 weeks. We had little to no contact with the agent, overall I feel they just didn't try and just didn't care....
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Comment on agent fees
No opinion
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“Starts off with a great professional sales pitch and then ......”

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Aug 23,2016
Minithumbdown
By: 'frustrated house seller'
Aug 23,2016
9 people found
this helpful
Starts off with a great professional sales pitch and then its down hill from there! They don't contact you, you have to contact them for updates. They don't send any information re stats. They don't get sufficient information from the viewers (that's if you get ...
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Comment on agent fees
If they were proactive the fee would be appropriate. Because they just stick the properties on rightmove and do no pro active selling or negotiating whatsoever it is an unacceptable fee
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By: SARAH
Nov 02, 2017
View all comments (1)
We've had similar from our own local branch ,they have sent inappropriate viewers,one of whom they knew to be a serial house viewer but still sent him and viewers who don't even want to live in our area so what's the point in sending them? In our opinion this is just lazy estate agency ...

“BJB have managed two properties for us over the last ......”

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Jul 28,2016
Minithumbup
By: 'Smith-Wilson'
Jul 28,2016
0 people found
this helpful
BJB have managed two properties for us over the last few years and we have had excellent service from Aimee in particular but also the rest of her team as well. As new landlords we needed a lot of initial guidance and Aimee was able ...
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Comment on agent fees
Fees are what we would have expected
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“I recently attempted to purchase a house through Laura at ......”

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Jun 10,2016
Minithumbup
By: 'Mark Lindsay'
Jun 10,2016
0 people found
this helpful
I recently attempted to purchase a house through Laura at BJB Newcastle. Unfortunately this included an intermediary and a builder as it had been part-exchanged. even placing an offer with the vendor was difficult. Laura however was nothing short of excellent in the way she ...
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Comment on agent fees
N/A
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“I sold my House in Bradeley via Butters John Bee , ......”

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May 31,2016
Minithumbup
By: 'Rapidflex'
May 31,2016
0 people found
this helpful
I sold my House in Bradeley via Butters John Bee , and I have only one word to say OUTSTANDING , they were very professional , friendly and kept me informed through the whole process of the selling . The people who purchased our house also were impressed by ...
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Comment on agent fees
Excellent, Outstanding, Professional
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“I would like to thank Bradley at congleton butters John ......”

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May 18,2016
Minithumbup
By: 'Louise and warren'
May 18,2016
0 people found
this helpful
I would like to thank Bradley at congleton butters John bee for all of his help,expertise, patience and friendly manner through my house sale recently. He always kept me fully informed of updates and worked extremely hard to sell our house and get the ...
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Comment on agent fees
Good
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“We would like to thank Andy from Butter John Bee ......”

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May 09,2016
Minithumbup
By: 'Mr Mrs G Bate'
May 09,2016
0 people found
this helpful
We would like to thank Andy from Butter John Bee in Cannock for all his help in the sale of our bungalow, nothing was too much trouble and any questions we had was soon answered thanks to Andy and everyone else involved in the sale, ...
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Comment on agent fees
Good
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“Diane has been excellent help and support during a stressful ......”

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May 09,2016
Minithumbup
By: 'Andrea'
May 09,2016
0 people found
this helpful
Diane has been excellent help and support during a stressful time. She is informative, calming and reliable. She's a star...
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Comment on agent fees
About average.
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“Beth is now a victim of her own great customer ......”

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Apr 19,2016
Minithumbup
By: 'Ahmed Farooq'
Apr 19,2016
0 people found
this helpful
Beth is now a victim of her own great customer service. As a landlord, I often have a number of queries such as maintance or finance. I now use Beth as my go-to person with BJB to answer my queries, always professional, polite and speedy....
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“As a landlord with a number of properties with this ......”

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Mar 07,2016
Minithumbup
By: 'landlord'
Mar 07,2016
2 people found
this helpful
As a landlord with a number of properties with this agent I am extremely happy with the level of service from Phil Webb and the team. Phil was and remains professional, knowledgeable and proactive in his approach working tirelessly to ensure the process runs efficiently. ...
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Comment on agent fees
good
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“Excellent service by some members of staff, Megan & Tracy in ......”

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Feb 27,2016
Minithumbup
By: 'Landlord'
Feb 27,2016
0 people found
this helpful
Excellent service by some members of staff, Megan & Tracy in particular, who do fantastic a job, constantly keeping you up to date with new tenancy applications & who are always on the ball. Many Thanks...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Butters John Bee

Individual Branch Awards

Stoke on Trent, ST1


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