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Butters John Bee

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Properties for Sale
Properties to Rent

“ Poor service... ”

Jun 22,2018
Minithumbdown
By: 'Cookie123'
Jun 22,2018
0 people found
this helpful
Have called and left messages but never get back to me, didn't inform me of a property that had been sold despite having a viewing booked for it....
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“ Why bother?... ”

Jun 13,2018
Minithumbdown
By: 'TerryL'
Jun 13,2018
1 people found
this helpful
Repeatedly called this agency regarding listings on their website, only to be told on each occasion the property in question has "just sold". The agency is either deliberately leaving listings live after sales have occurred or simply creating fake listings to generate enquiries. ...
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“ cancelled valuation... ”

May 10,2018
Minithumbdown
By: 'UNHAPPY CHRIS92'
May 10,2018
1 people found
this helpful
we arranged a valuation on the 4th may for the morning of the 11th of may. only to get a call from them at about 5pm the day before to say that the manager was out of town and could not make the appointment that ...
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Comment on agent fees
N/A
Was this helpful? Yes
Feb 25,2018
Minithumbup
By: 'jcco90'
Feb 25,2018
3 people found
this helpful
Arranged a viewing and knocked on the property 2 mins before appointment but no answer. Called the office and was advised agent was coming. 10 mins later agent turns up said she was waiting inside and didn't hear the knock! No apologies and said if I ...
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Sep 26,2017
Minithumbdown
By: 'Tennent.'
Sep 26,2017
4 people found
this helpful
Rang about an advertised property to rent. Luke said he would speak to landlord & call me back. Heard nothing. Rang a week later, he was out of the office & would call me back. Still nothing. Unprofessional. Same thing happened about 12 months ago....
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Comment on agent fees
N/a Would not want them as an agent if they can't communicate with people. Doesn't give you confidence in an agency.
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Aug 24,2017
Minithumbdown
By: 'james'
Aug 24,2017
3 people found
this helpful
Worst letting agent ive ever dealt with, been renting for a few years, multiple issues with property (see film money pit), ignored problems reported on fixflo system. ignored emails, did not respond to telephone messages, took weeks to get problems resolved due to penny pinching ...
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Comment on agent fees
fees are not to bad but with a change in the law will make renting less costly for tenants.
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By: Greg Dale
Aug 24, 2017
View all comments (1)
James, I couldn't agree more! Their service is an absolute joke. I am a landlord and all they are interested in is their fee and when things go wrong that is when they should earn their money, but oh no! Please don't assume it is a penny pinching landlord that is at fault..from our experience the landlord probably knows nothing because Butters haven't bothered to inform them! Utterly disgraceful service, even after lengthy discussions and meetings with one of their directors!! AVOID AVOID AVOID! ...
Aug 17,2017
Minithumbdown
By: 'Wrong strategies & unproffessional'
Aug 17,2017
4 people found
this helpful
I would not recommend this estate agent at all. They are not professional and play a game of 'bid war'. When I was interested in a property I was told for weeks that another buyer was interested and had an offer in the pipeline. Whilst ...
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Comment on agent fees
na
Was this helpful? Yes
Aug 06,2017
Minithumbdown
By: 'Angry customer'
Aug 06,2017
3 people found
this helpful
Disgusted I reported things never got done moved out accused me of not paying rent i have it on my bank statement now my ex landlord is harassing me on Facebook after hunting me down so unprofessional !! If the harassment continues I will be taking ...
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Aug 02,2017
Minithumbdown
By: 'Unhappy Landlord'
Aug 02,2017
3 people found
this helpful
Absolutely disgusted with the service recieved, yes all seems to be great when the rent paymemts are being made, but when a tenant goes a little bad, then this is when you realise how bad they are! Shocking, how many times we had to chase ...
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Comment on agent fees
Not worthy of their fees.
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Jun 13,2017
Minithumbdown
By: 'AmyN'
Jun 13,2017
6 people found
this helpful
Very poor. I am a first time buyer with a 25% deposit. I had made an offer on a house on field lane which was rejected by the vendor. I asked for the bottom line price so I could borrow the difference and buy the house. ...
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Comment on agent fees
N/a
Was this helpful? Yes
Apr 16,2017
Minithumbdown
By: 'Dave'
Apr 16,2017
2 people found
this helpful
Wouldn't use this company I tried to purchase garages at an advertised price which didn't state guide price or offers in access but when they raised enough interest they decided to play potential buyers off against each other isn't this gusumping cut there nose off ...
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Comment on agent fees
Na
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Jan 05,2017
Minithumbdown
By: 'Lucy Ramsbottom'
Jan 05,2017
2 people found
this helpful
Very good at chasing potential purchasers and booking in viewings (however we conducted all but 1 of the viewings). Following offer accepted complete disinterest. We had to chase them to chase our buyers for news, we sorted out the moving day with our buyers directly, we ...
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Comment on agent fees
Slightly higher than competitors.
Was this helpful? Yes
Sep 05,2016
Minithumbdown
By: 'Ddeen'
Sep 05,2016
5 people found
this helpful
Terrible, flew around the house taking poor quality pictures on a point and press camera, managed to get 1 viewing in 6 weeks. We had little to no contact with the agent, overall I feel they just didn't try and just didn't care....
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Comment on agent fees
No opinion
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Aug 23,2016
Minithumbdown
By: 'frustrated house seller'
Aug 23,2016
9 people found
this helpful
Starts off with a great professional sales pitch and then its down hill from there! They don't contact you, you have to contact them for updates. They don't send any information re stats. They don't get sufficient information from the viewers (that's if you get ...
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Comment on agent fees
If they were proactive the fee would be appropriate. Because they just stick the properties on rightmove and do no pro active selling or negotiating whatsoever it is an unacceptable fee
Was this helpful? Yes
By: SARAH
Nov 02, 2017
View all comments (1)
We've had similar from our own local branch ,they have sent inappropriate viewers,one of whom they knew to be a serial house viewer but still sent him and viewers who don't even want to live in our area so what's the point in sending them? In our opinion this is just lazy estate agency ...
Jul 28,2016
Minithumbup
By: 'Smith-Wilson'
Jul 28,2016
0 people found
this helpful
BJB have managed two properties for us over the last few years and we have had excellent service from Aimee in particular but also the rest of her team as well. As new landlords we needed a lot of initial guidance and Aimee was able ...
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Comment on agent fees
Fees are what we would have expected
Was this helpful? Yes
Jun 10,2016
Minithumbup
By: 'Mark Lindsay'
Jun 10,2016
0 people found
this helpful
I recently attempted to purchase a house through Laura at BJB Newcastle. Unfortunately this included an intermediary and a builder as it had been part-exchanged. even placing an offer with the vendor was difficult. Laura however was nothing short of excellent in the way she ...
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Comment on agent fees
N/A
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May 31,2016
Minithumbup
By: 'Rapidflex'
May 31,2016
0 people found
this helpful
I sold my House in Bradeley via Butters John Bee , and I have only one word to say OUTSTANDING , they were very professional , friendly and kept me informed through the whole process of the selling . The people who purchased our house also were impressed by ...
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Comment on agent fees
Excellent, Outstanding, Professional
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May 18,2016
Minithumbup
By: 'Louise and warren'
May 18,2016
0 people found
this helpful
I would like to thank Bradley at congleton butters John bee for all of his help,expertise, patience and friendly manner through my house sale recently. He always kept me fully informed of updates and worked extremely hard to sell our house and get the ...
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Comment on agent fees
Good
Was this helpful? Yes
May 09,2016
Minithumbup
By: 'Mr Mrs G Bate'
May 09,2016
0 people found
this helpful
We would like to thank Andy from Butter John Bee in Cannock for all his help in the sale of our bungalow, nothing was too much trouble and any questions we had was soon answered thanks to Andy and everyone else involved in the sale, ...
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Comment on agent fees
Good
Was this helpful? Yes
May 09,2016
Minithumbup
By: 'Andrea'
May 09,2016
0 people found
this helpful
Diane has been excellent help and support during a stressful time. She is informative, calming and reliable. She's a star...
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Comment on agent fees
About average.
Was this helpful? Yes
Apr 19,2016
Minithumbup
By: 'Ahmed Farooq'
Apr 19,2016
0 people found
this helpful
Beth is now a victim of her own great customer service. As a landlord, I often have a number of queries such as maintance or finance. I now use Beth as my go-to person with BJB to answer my queries, always professional, polite and speedy....
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Mar 07,2016
Minithumbup
By: 'landlord'
Mar 07,2016
2 people found
this helpful
As a landlord with a number of properties with this agent I am extremely happy with the level of service from Phil Webb and the team. Phil was and remains professional, knowledgeable and proactive in his approach working tirelessly to ensure the process runs efficiently. ...
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Comment on agent fees
good
Was this helpful? Yes
Feb 27,2016
Minithumbup
By: 'Landlord'
Feb 27,2016
0 people found
this helpful
Excellent service by some members of staff, Megan & Tracy in particular, who do fantastic a job, constantly keeping you up to date with new tenancy applications & who are always on the ball. Many Thanks...
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Feb 26,2016
Minithumbup
By: 'Alex'
Feb 26,2016
0 people found
this helpful
The team at Butters John Bee were very professional and enabled me to quickly find a property. Paul Smith visited the properties with me and stuck with my umming and arring for a couple of weeks. He also pushed forward to get first viewings on ...
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Feb 18,2016
Minithumbup
By: 'Very good indeed'
Feb 18,2016
0 people found
this helpful
Having worked in the property industry for many years it was refreshing using Steve and his team at the Cannock branch of Butters John Bee. Efficient, organised and none of the usual poor service I have had previously from using other high street agents. I ...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 18,2016
Minithumbup
By: 'edward mill'
Feb 18,2016
0 people found
this helpful
I have been extremely impressed with the rental team on our building Edward Mill Hatter Street - All your team are great and in particular MEGAN!!! Keep up the good work. Sam...
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Comment on agent fees
good
Was this helpful? Yes
Feb 10,2016
Minithumbup
By: 'Happy landlord'
Feb 10,2016
0 people found
this helpful
BJB have rented my house out for the last 6 months and I would definitely recommend them if you are a landlord looking for a good agent. Aimee and the team have been really helpful over over the last six months as our tenants have been ...
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Comment on agent fees
Happy with the fees
Was this helpful? Yes
Feb 05,2016
Minithumbup
By: 'Excellent service'
Feb 05,2016
0 people found
this helpful
BJB have been managing the letting of my property for 4 years and I've only just found this site to leave a review. From the first visit Aimee and her team have done a fantastic job and found me a wonderful tenant. The whole process of ...
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Comment on agent fees
Very happy with the fee structure. As with everything, you get what you pay for.
Was this helpful? Yes
Feb 05,2016
Minithumbup
By: 'Sammy Cartwright'
Feb 05,2016
1 people found
this helpful
Rebekka has been fantastic and really helpful from the branch in Crewe. Rebekka should be praised for your hard word....
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Feb 05,2016
Minithumbup
By: 'Jay'
Feb 05,2016
0 people found
this helpful
I purchased through John Bee and apart from a slight problem with the tenancy agreement it was a smooth process, special mention for Louise Wilson, really professional....
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Comment on agent fees
What I expected
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
9 5 2 4 4 4 3 0 1 12

Agent Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Butters John Bee

Individual Branch Awards

Stoke on Trent, ST1


Firm Widgets

My widgets

Alsager
1 Crewe Road, Alsager ST7 2EW
(0)
Cannock
23 Market Place, Cannock WS11 1BS
(2)
Congleton
43 High Street, Congleton CW12 1AU
(3)
show all branches (19)
Crewe
181/183 Nantwich Road, Crewe CW2 6DF
(0)
Hanley
2-6 Tontine Square, Stoke on Trent ST1 1NP
(3)
Head Office
Lake View, Festival Way, Stoke on Trent ST1 5BJ
(10)
Kidsgrove
14 Heathcote Street, Stoke on Trent ST7 4AA
(0)
Macclesfield
36 Mill Street, Macclesfield SK11 6LT
(0)
Nantwich
20 Beam Street, Nantwich CW5 5LL
(0)
Newcastle
36 High Street, Newcastle under Lyme ST5 1QL
(1)
Northwich
52 High Street, Northwich CW9 5BE
(3)
Office 1
75 The Strand, Longton, Stoke on Trent ST3 2NS
(3)
Office 1
80 Darlington Street, Wolverhampton WV1 4JD
(1)
Office 4
Warner Street, Stoke on Trent ST1 3DA
(2)
Sandbach
27 High Street, Sandbach CW11 1AH
(9)
Stafford
17 Salter Street, Stafford ST16 2JU
(0)
Stone
47 High Street, Stone ST15 8AD
(1)
Telford
4 Southwater Square Southwater Way, Telford TF3 4JG
(0)
Windsford
6 Dingle Walk, Windsford CW7 1BA
(0)


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