Butters John Bee
2.6/5, 65 reviews
38% recommended
59% sales valuation accuracy
80% sales fee satisfaction
72% lettings valuation accuracy
61% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 59% 80% £69,000 £210,000
Lettings 72% 61% £395 £950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 8 3 10 6 4 3 0 3 18
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Chanelle is very professional and she respond......”

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Mar 30,2021
Minithumbup
By: 'Mrs Yates'
Mar 30,2021
0 people found
this helpful
Chanelle is very professional and she responds to communications rapidly...this is extremely helpful, especially during these difficult times... we truly appreciate her support, thank you Chanelle👍🏻⭐️...
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“Amazing service from BJB , especially from Na......”

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Mar 18,2021
Minithumbup
By: 'Alisha'
Mar 18,2021
0 people found
this helpful
Amazing service from BJB , especially from Natalie. We would highly recommend BJB. We would also like to thank the team for their helpful support. Great work guys....
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“The service provided by Elisha Hennessey was ......”

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Mar 02,2021
Minithumbup
By: 'Jay'
Mar 02,2021
0 people found
this helpful
The service provided by Elisha Hennessey was quality. She was supportive, provided timely advice, everything was sorted for us on time. Brilliant customer service. Much appreciated!...
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“We are currently renting from BJB Wolverhamp......”

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Feb 11,2021
Minithumbdown
By: 'Emma'
Feb 11,2021
0 people found
this helpful
We are currently renting from BJB Wolverhampton after Elisha Hennesy sorted an emergency for us after been let down with a house just before my house sale exchanged contracts, I must say after a very stressful time ringing round estate agents Elisha was so amazing ...
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“Awful experience ! Mainly from the property m......”

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Feb 08,2021
Minithumbdown
By: 'Paul'
Feb 08,2021
0 people found
this helpful
Awful experience ! Mainly from the property management team . Absolute disgrace . dreadful communication don't reply to calls or emails . Caused me a lot of needless stress definitely do NOT recommend...
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“Clair Ryan, from the Longton office came to l......”

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Feb 01,2021
Minithumbup
By: 'Michelle'
Feb 01,2021
0 people found
this helpful
Clair Ryan, from the Longton office came to look at my home. I have never been more happy or impressed of letting a professional in my house. She was welcoming, very informative and polite. Clair went above and beyond offering her professional advice and that ...
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“Thanks to everyone at Butters Hanley for all ......”

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Jan 27,2021
Minithumbup
By: 'Stephanie'
Jan 27,2021
0 people found
this helpful
Thanks to everyone at Butters Hanley for all their hard work and dedication to selling our home, especially Patricia who was a fantastic help in getting the sale completed before Christmas. She's a great asset to the company....
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By: Phil Jones
Feb 02, 2021
View all comments (1)
Thank you ever so much for the review Stephanie, Patricia was so pleased to see how happy you were she called me straight away. I am so pleased that Patricia was able to offer you a fantastic service and get your sale completed for you in a timely manner especially before Christmas. If you need any help in the future please do not hesitate to give us a call. Kind regards Phil. ...

“Sadly wouldn't recommend them if your a landl......”

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Oct 24,2020
Minithumbdown
By: 'David'
Oct 24,2020
0 people found
this helpful
Sadly wouldn't recommend them if your a landlord don't reply to messages I regret the day going with them and going to be homeless as they said my tenants would move out in four weeks so gave notice where I was living and can't stay ...
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“An awful experience- Chelsea woodroffe in Stoke-on-Trent/New Castle...”

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Sep 17,2020
Minithumbdown
By: 'Kalim'
Sep 17,2020
0 people found
this helpful
I had very awful experience with this agency. Two times, once they advertised a flat which I was interested. I requested viewing and upon again and again requesting they never arranged it. Then, they offered me another another flat which again I requested for viewing. ...
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“i booked 2 appointments and both times they w......”

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Aug 26,2020
Minithumbdown
By: 'k'
Aug 26,2020
0 people found
this helpful
i booked 2 appointments and both times they were cancelled for the same property on the day of viewing. I was told they have got problems ref key issue, terrible service and also suspicion of under handed auction property dealing with this company ref this 1 property. ...
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“Do not use this company if you are a landlord......”

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Aug 24,2020
Minithumbdown
By: 'Sue'
Aug 24,2020
1 people found
this helpful
Do not use this company if you are a landlord. They do not answer the phone, respond to messages or reply to emails. It is a nightmare trying to speak to anyone. They do not do the house inspections and will take every penny out ...
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“Hi all l would give these guys a miss they ar......”

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Jun 13,2020
Minithumbdown
By: 'Scott'
Jun 13,2020
0 people found
this helpful
Hi all l would give these guys a miss they are so unprofessional in everyway l found the right house and all through my contact with Butter John Bee the Congleton branch was a joke from start to finish no communication at all we have ...
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“Completely Incompetent...”

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Mar 11,2020
Minithumbdown
By: 'Chris'
Mar 11,2020
3 people found
this helpful
Honestly having to deal with Butters John Bee (Alsager) has been an eye opening experience of ineptitude! Let me list all the problems so far- Initially misleading us as to the demand for properties in this area. Failure to contact us within the initial 14 day ...
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“If zero star rating would have been the avail......”

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Jan 25,2020
Minithumbdown
By: 'I'
Jan 25,2020
2 people found
this helpful
If zero star rating would have been the available - that is what BJB Sandbach is worth. I highly recommend to anyone who wants to deal with a respectful agent - go elsewhere. To sum up the experience- Awful customer service, bad attitude and unprofessional. ...
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“Grate Branch...”

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Aug 20,2019
Minithumbup
By: 'Annette'
Aug 20,2019
1 people found
this helpful
We have been delighted with the support and service of this agency and would recommend it to anybody. Our sale was a complicated one and the support and contact was there at all times. All staff were pleasant and understanding. However, Mark Flanagan was our ...
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“Home Buyers Report...”

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Apr 10,2019
Minithumbdown
By: 'Baxt'
Apr 10,2019
3 people found
this helpful
I had a home buyers report done by Butters John Bee.Lots of problems I have found out since I have moved in none of the issues I have found are mentioned in report.Wont walk on pavement to see side of house will just ...
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“AVOID! AWFUL! SHOULD BE SHUT DOWN!...”

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Mar 25,2019
Minithumbdown
By: 'Poppy'
Mar 25,2019
4 people found
this helpful
Absolutely awful! Within 24 hours of having the keys to our rented property the ceiling fell down in the master bedroom! BJB did nothing and left myself and my partner homeless over Christmas! It took them nearly 2 months to return our deposit... and they returned it ...
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Comment on agent fees
Quick enough to take the fees... 2 months to return them in INSTALLMENTS!!
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“Awful!...”

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Mar 15,2019
Minithumbdown
By: 'Sazza2905'
Mar 15,2019
3 people found
this helpful
Shocking!! kicked our family out before xmas with no reason whatsoever, no help given, rude to us when we had done nothing wrong. we were perfect tenants! then they had the cheek to try fight us for the deposit. well unlucky as we rightly got ...
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Comment on agent fees
Disgusting how much we had to oay for fees for what we were told would be a long term property
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“Cannot recommend...”

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Feb 01,2019
Minithumbdown
By: 'David'
Feb 01,2019
5 people found
this helpful
Well I have to say despite a negative review here these guys did sell the house for the vendor but lost them a decent chunk of money in the process . Let me explain why I would not use these to sell my house. I telephoned ...
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Comment on agent fees
Purchaser is no idea.
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“Very disappointing will never use them or recommend them...”

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Nov 27,2018
Minithumbdown
By: 'Jamie'
Nov 27,2018
3 people found
this helpful
Moved into my 1st apartment on a friday.on the sunday i had a nice fine posted threw.they did not tell me I needed a permit.apparently they do this quite often.great start to setting up home ..avoid avoid avoid.no help what ...
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“Other landlords think twice...”

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Jul 23,2018
Minithumbdown
By: 'another'
Jul 23,2018
4 people found
this helpful
Not impressed with Butters John Bee's lack of response to my request for my payment. Tenants moved in 13 days ago, so payment to us is over a week late. Contacted Butters John Bee's head office in Stoke and their letting manager in Crewe, but neither ...
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Comment on agent fees
Not good value for money
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“Poor service...”

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Jun 22,2018
Minithumbdown
By: 'Cookie123'
Jun 22,2018
4 people found
this helpful
Have called and left messages but never get back to me, didn't inform me of a property that had been sold despite having a viewing booked for it....
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“Why bother?...”

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Jun 13,2018
Minithumbdown
By: 'TerryL'
Jun 13,2018
3 people found
this helpful
Repeatedly called this agency regarding listings on their website, only to be told on each occasion the property in question has "just sold". The agency is either deliberately leaving listings live after sales have occurred or simply creating fake listings to generate enquiries. Either way ...
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“cancelled valuation...”

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May 10,2018
Minithumbdown
By: 'UNHAPPY'
May 10,2018
3 people found
this helpful
we arranged a valuation on the 4th may for the morning of the 11th of may. only to get a call from them at about 5pm the day before to say that the manager was out of town and could not make the appointment that ...
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Comment on agent fees
N/A
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“Arranged a viewing and knocked on the property 2 mins before ......”

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Feb 25,2018
Minithumbup
By: 'jcco90'
Feb 25,2018
4 people found
this helpful
Arranged a viewing and knocked on the property 2 mins before appointment but no answer. Called the office and was advised agent was coming. 10 mins later agent turns up said she was waiting inside and didn't hear the knock! No apologies and said if I want ...
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“Rang about an advertised property to rent. Luke said he ......”

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Sep 26,2017
Minithumbdown
By: 'Tennent.'
Sep 26,2017
5 people found
this helpful
Rang about an advertised property to rent. Luke said he would speak to landlord & call me back. Heard nothing. Rang a week later, he was out of the office & would call me back. Still nothing. Unprofessional. Same thing happened about 12 months ago....
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Comment on agent fees
N/a Would not want them as an agent if they can't communicate with people. Doesn't give you confidence in an agency.
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“Worst letting agent ive ever dealt with, been renting for ......”

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Aug 24,2017
Minithumbdown
By: 'james'
Aug 24,2017
4 people found
this helpful
Worst letting agent ive ever dealt with, been renting for a few years, multiple issues with property (see film money pit), ignored problems reported on fixflo system. ignored emails, did not respond to telephone messages, took weeks to get problems resolved due to penny pinching ...
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Comment on agent fees
fees are not to bad but with a change in the law will make renting less costly for tenants.
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By: Renting
Jul 17, 2018
View all comments (2)
Totally agree with this staff are really rude, conastantly talk over you on the phone when trying to explain things, have got several things wrong with both of my contracts paying them for a service that isn't carried out correctly only bothered when money is involved with them. ...

“I would not recommend this estate agent at all. They ......”

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Aug 17,2017
Minithumbdown
By: 'Wrong'
Aug 17,2017
5 people found
this helpful
I would not recommend this estate agent at all. They are not professional and play a game of 'bid war'. When I was interested in a property I was told for weeks that another buyer was interested and had an offer in the pipeline. Whilst ...
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Comment on agent fees
na
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“Disgusted I reported things never got done moved out accused ......”

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Aug 06,2017
Minithumbdown
By: 'Angry'
Aug 06,2017
3 people found
this helpful
Disgusted I reported things never got done moved out accused me of not paying rent i have it on my bank statement now my ex landlord is harassing me on Facebook after hunting me down so unprofessional !! If the harassment continues I will be taking ...
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“Absolutely disgusted with the service recieved, yes all seems to ......”

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Aug 02,2017
Minithumbdown
By: 'Unhappy'
Aug 02,2017
5 people found
this helpful
Absolutely disgusted with the service recieved, yes all seems to be great when the rent paymemts are being made, but when a tenant goes a little bad, then this is when you realise how bad they are! Shocking, how many times we had to chase ...
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Comment on agent fees
Not worthy of their fees.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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