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40 Howard Road, Clarendon Road
0116 2745778

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Aug 20,2017
By: 'Nathan Brown'
Aug 20,2017
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Our flat was flooded on Friday, August 18th, 2017 after 5pm when our neighbor's boiler broke and starting spewing water. Our neighbor was away, so no one could open the flat door to let a plumber shut off the water. When I tried to call Butlin Property Services, who manage our block of flats, they did not pick up, as they only answer calls between 8am-5pm. It would have saved a lot of damage to our flat if they had a 24-hour emergency line so that someone with a master key could have let a plumb...
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By: Thomas Butlin
Sep 13, 2017
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Dear Mr Brown, As I have replied to your google review with the same content on the 20th August. I will summarise the response here. - There are emergency numbers posted on the notice boards. - An emergency call out for a contractor to assess and then gain access to the property would have taken over an hour - The most effective emergency number in this scenario was 999. - We manage the Building for the management company and the shareholders of the company/building. - We do not hold keys ...
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