• upload your photo
    Liam Gaffey
  • Neil Leahy
    Neil Leahy
  • Jaime Willitts
    Jaime Willitts
  • upload your photo
    James Brough
  • claim your profile
    Sam Day
  • Michael Woolley
    Michael Woolley
  • upload your photo
    Emma McKie
  • upload your photo
    Olivia Giacon
  • claim your profile
    Alfie Leachman
  • claim your profile
    Alex Ashworth
  • claim your profile
    Michael Woolley
Butler & Stag are a firm of independent estates in Shoreditch, serving the City fringes, East London and Islington. They offer a wide range of Estate Agency experties including Residential Sales & Read full description...Butler & Stag are a firm of independent estates in Shoreditch, serving the City fringes, East London and Islington. They offer a wide range of Estate Agency experties including Residential Sales & Lettings, Property Management and Land & New Homes. Butler & Stag sell and let properties in Shoreditch (EC2), Hoxton & Islington (N1), Bethnal Green (E2), Spitalfields & Whitechapel (E1), Bow (E3), Hackney & Dalston (E8), Clapton (E5) and Victoria Park (E9). They even reduce their carbon footprint, providing consultants with branded bicycles and encouraging them to cycle instead of driving to viewings.
 
www.butlerandstag.com Properties for sale
Properties for rent
Nov 10,2017
Minithumbup
James Brough
Sam Day
By: 'Ed'
Nov 10,2017
0 people found
this helpful
James was outstanding throughout, helping me navigate the complex buying process for the first time. Communication was excellent and he really went above and beyond to keep things moving forward despite numerous inevitable complications. Highly recommend....
read full review
Was this helpful? Yes
Nov 10,2017
Minithumbup
James Brough
Neil Leahy
By: 'Cyril & Rosani......Pablito'
Nov 10,2017
0 people found
this helpful
My flat in Clapton was a tricky one and we got there in the end. Thanks to James for his advice and experience. I changed agency throughout the process and Butler&Stag delivered...
read full review
Comment on agent fees
Not Bad
Was this helpful? Yes
Nov 04,2017
Minithumbup
James Brough
By: 'MA 😊'
Nov 04,2017
0 people found
this helpful
What can I say about Butler & Stag. The whole service from day 1 was brilliant. As soon as James Brough stepped into my flat and we started talking I knew he was a genuine person. He understood my situation and listened and did not just try and sell the service. I did not even think twice in appointing him and butler & Stag as my agent . To sell a house is stressful and very emotional. That's what some sales people do not recognise . But James listened to me and spoke to me not...
read full review
Comment on agent fees
The fees was fair in my opinion .
Was this helpful? Yes
Nov 01,2017
Minithumbup
Michael Woolley
By: 'Monika'
Nov 01,2017
0 people found
this helpful
I am not sure what I would have done without Butler & Stag. The sale of my property was part of a deceased estate and therefore had many emotions attached. The sale process was a long one with various unforeseen obstacles that needed to be overcome due to issues with the estate, however Michael Woolley and his team the entire time remained highly professional, patient, communicative and responsive. Michael and his team always identified the best solution and ensured that all stakeholders...
read full review
Was this helpful? Yes
Aug 25,2017
Minithumbup
James Brough
By: 'JC'
Aug 25,2017
0 people found
this helpful
Kept constant communication and clear instructions - James did everything he could to move things along and check in on any hiccups. Would recommend and consider marketing through B&S in future....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Jul 17,2017
Minithumbup
Alfie Leachman
Michael Woolley
By: 'Vivek'
Jul 17,2017
0 people found
this helpful
Michael and Alfie were both brilliant from the first valuation appointment right through to the final completion day. They helped secure the price I wanted, were across all the details and gave regular updates throughout the process without being prompted....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jun 26,2017
Minithumbup
Alfie Leachman
Michael Woolley
By: 'Lonnie'
Jun 26,2017
0 people found
this helpful
I really recommend using Butler & Stag, very professional and always quick to respond. I rented twice with these guys and had a really enjoyable experience both times, they are friendly, fun and helpful. Alfie was really quick to get a good grasp of what I was looking for and Michael was excellent at resolving any issues quickly and effectively. Top management and a genuinely nice bunch of guys and girls here!...
read full review
Was this helpful? Yes
Jun 13,2017
Minithumbup
Sam Day
Jaime Willitts
By: 'Missy Gallagher'
Jun 13,2017
0 people found
this helpful
Looking for a short term let in London is not easy but these guys have rented me a fabulous flat for a very competitive price . They have been so helpful and always there to answer any query and make the process easy! Love the flat! Love...
read full review
Comment on agent fees
Totally fine
Was this helpful? Yes
Mar 27,2017
Minithumbup
Jaime Willitts
Neil Leahy
By: 'edozar'
Mar 27,2017
0 people found
this helpful
These guys worked really hard to get things together the way I needed. I recommend using B&S for letting....
read full review
Comment on agent fees
good fees
Was this helpful? Yes
Mar 09,2017
Minithumbup
Jaime Willitts
Sam Day
By: 'Nikki'
Mar 09,2017
0 people found
this helpful
Jaime and Sam were great to deal with in our time in the property. Jaime was great at sorting out any problems that arose and constantly kept us informed when anything was going to take a while. When it came to moving out, Sam was always really respectful of our time and made sure to organise viewings at a convenient time....
read full review
Was this helpful? Yes
Mar 01,2017
Minithumbup
Jaime Willitts
By: 'Mara'
Mar 01,2017
0 people found
this helpful
Great to work with Jaime. She is extremely responsive and makes sure all issues are solved rapidly. Even on the weekends!...
read full review
Was this helpful? Yes
Feb 13,2017
Minithumbup
Jaime Willitts
By: 'ML12'
Feb 13,2017
0 people found
this helpful
- Great service - Very reactive to our requests - Transparent in their process (e.g., let them know where they are, what still needs to be done) - Very pleasant staff...
read full review
Was this helpful? Yes
Feb 08,2017
Minithumbup
Jaime Willitts
Sam Day
By: 'Haissam'
Feb 08,2017
0 people found
this helpful
Jaime and Sam were extremely nice and helpful on my flat searching process and beyond that once they helped find a place where really keen on assisting me with all the doubts I had. Overall I am very satisfied with my experience and would recommend them to anyone....
read full review
Comment on agent fees
.
Was this helpful? Yes
Nov 22,2016
Minithumbup
Neil Leahy
Jaime Willitts
By: 'Carolyn Spencer'
Nov 22,2016
0 people found
this helpful
As a Director of a relocation company, I have worked with every estate agent in London. I can honestly say that Neil, Jaime and James were some of the best professionals I have worked with. They were responsive and very patient. I certainly will be recommending them and hope to use them a lot more in the future. Great work guys....
read full review
Comment on agent fees
Good value for money
Was this helpful? Yes
Oct 28,2016
Minithumbup
Sam Day
Jaime Willitts
By: 'Jean'
Oct 28,2016
0 people found
this helpful
As a Landlord, I have used B&G before and would use again - very understanding of my particular situation and they found us a nice young man who will hopefully be very happy in our flat....
read full review
Was this helpful? Yes
By: Neil Leahy
Nov 04, 2016
View all comments (1)
Dear Jean, Thank you for your review and also for your loyalty. Pleased that we could match a tenant to your needs again, as ever we are here when you need us. Kind Regards, BUTLER & STAG ...
Oct 17,2016
Minithumbup
Sam Day
Jaime Willitts
By: 'Bruno Almeida'
Oct 17,2016
0 people found
this helpful
In such a chaotic real estate market as London, one wants the process of renting a flat to be as quick and painless as possible. Renting through Butler & Stag was exactly that and more. Thanks to Sam Day and Jaime Willitts, renting my cosy and lovely flat in De Beauvoir area was actually a smooth and pleasant experience. From the initial viewing to the keys' delivery, both Sam and Jaime were very swift in getting back to me with responses and facilitating the contact with the landlord. Defin...
read full review
Was this helpful? Yes
By: Neil Leahy
Nov 04, 2016
View all comments (1)
Dear Bruno, Wow, what a wonderful review, we truely appreciate your customand trust in us. I very pleased to hear that our staff and our service met your needs and expectations. We look forward to working with you again in the future. Kind Regards, BUTLER & STAG ...
Oct 17,2016
Minithumbup
James Brough
Neil Leahy
By: 'S.jordan'
Oct 17,2016
0 people found
this helpful
Professional, friendly and reliable service received from both James and Neil on what turned out to be a very complicated sale. They were always quick to respond and incredibly helpful in chasing when needed.Can't recommend them enough!...
read full review
Comment on agent fees
Worth every penny!
Was this helpful? Yes
By: Neil Leahy
Nov 04, 2016
View all comments (1)
Dear Sara, It was our pleasure assisting you with the sale of your home. Some sales prove to be straight forward and others more complex. Regardless of this our committment remains to see each sale through to the end. Good luck in your new home with Phil and the baby. Kind Regards, BUTLER & STAG ...
Oct 12,2016
Minithumbup
Neil Leahy
By: 'Marc & Jo'
Oct 12,2016
0 people found
this helpful
We bought a beautiful detached house in London Fields through Butler & Stag. As you can imagine, there was a flurry of interest from lots of people! We managed to secure the premises and Neil was fantastic at keeping the vendors focused on the right deal with the right people. This meant the sale went through very quickly & smoothly, leaving everybody very happy....
read full review
Was this helpful? Yes
By: Neil Leahy
Nov 04, 2016
View all comments (1)
Dear Marc & Jo, We definitely backed the right horse.. You were both equally easy to deal with which made the process very simple and straight forward. We wish you and the kids a healthy and happy life in the house and can't wait to see it when you have finished the work. All the very best, BUTLER & STAG ...
Sep 22,2016
Minithumbup
Neil Leahy
James Brough
By: 'lisa'
Sep 22,2016
0 people found
this helpful
I did meet other agents but just felt that B&S had more integrity. Perhaps Neil's long connection to the area helps inform this. It felt like an equal relationship and the communication was very straightforward and responsive. My buyer was not straightforward, but B&S worked professionally throughout the process guiding me through an awkward negotiation with real commitment and care. Thanks guys....
read full review
Was this helpful? Yes
By: Neil Leahy
Nov 17, 2016
View all comments (1)
Thank you Lisa for such a lovely review, Sometimes not everything is straight forward but i am glad we got there in the end and it was successful. Kind Regards BUTLER&STAG ...
Aug 31,2016
Minithumbup
James Brough
Neil Leahy
By: 'Alex'
Aug 31,2016
0 people found
this helpful
James and Neil were extremely helpful and diligent in the sale of our flat. We were considering both them and Foxtons to handle the sale, but did not hesitate going with B&S after they showed their commitment, knowledge and interest in a thorough home visit. They were able to sell our flat quickly and at the price they recommended. They were also flexible for organizing visits and careful with our two cats when we weren't home. I would highly recommend B&S to anybody selling their home i...
read full review
Comment on agent fees
Very competitive
Was this helpful? Yes
By: Neil Leahy
Nov 17, 2016
View all comments (1)
Alex, Thank you for your review, were very happy that you chose us to sell your property and that it was a smooth successful process. Kind Regards BUTLER&STAG ...
Aug 23,2016
Minithumbup
Jaime Willitts
By: 'Brian'
Aug 23,2016
0 people found
this helpful
Jaime has been my property manager for a few months now and she has been the model of professionalism. She has been highly responsive and helpful, coordinating interactions with the landlord and plumbing companies so that I need not do so. I would highly recommend her as a property manager....
read full review
Comment on agent fees
NA
Was this helpful? Yes
By: Neil Leahy
Nov 04, 2016
View all comments (1)
Dear Brian, We are very happy to hear about your experience! We work hard to make sure our staff fits our company mission and culture, so we are grateful to hear about your experience. Thank you for the support and we look forward to assiting you in the future. Kind Regards, BUTLER & STAG ...
Aug 18,2016
Minithumbup
Jaime Willitts
By: 'Andrea'
Aug 18,2016
0 people found
this helpful
I managed to rent out my flat successfully in just two weeks, after wasting six weeks with a different agent. Neil came to speak to me in my flat to explain the conditions of the contract and, and Jaime dealt with my questions via email, always responding clearly and promptly. very good service from a team of professionals with a nice human touch....
read full review
Was this helpful? Yes
By: Neil Leahy
Nov 17, 2016
View all comments (1)
Hi Andrea, Thank you for your lovely review,So happy that we could help deliver you a good result, within a short time period. Please rest assure that we will strive to exceed your expectations while we continue to manage your property. ...
Aug 11,2016
Minithumbup
James Brough
By: 'Lynnette Smith'
Aug 11,2016
0 people found
this helpful
James Brough has been professional, helpful and informative throughout the sale of our apartment in Shorediitch. I would recomend James as a point of contact. He was constant with updates throughout the sale process and did his utmost to resolve issues....
read full review
Comment on agent fees
Fees were agreed before the sale and were negotiable.
Was this helpful? Yes
By: Neil Leahy
Nov 17, 2016
View all comments (1)
Hi Lynnette, Thank you for your lovely comments, I am happy that us here at Butler&Stag could provide you with an outstanding service that can be recommended to others, so they can receive the same commitment to their sale as you did. Kind Regards BUTLER&STAG ...
Aug 09,2016
Minithumbup
James Brough
Neil Leahy
By: 'Anna'
Aug 09,2016
0 people found
this helpful
James and Neil were excellent in helping us with the sale of our flat. James was great from the moment he visited the flat to provide a valuation - very personable and honest, his approach was markedly different from other agents I met, I felt guided through the process, rather than pushed (which seems to be the approach of other agents). James was always contactable and went above and beyond to assist with queries. Neil was involved towards the end of the process when James was away - they ha...
read full review
Was this helpful? Yes
By: Neil Leahy
Nov 17, 2016
View all comments (1)
Hi Anna, Thank you for such a fantastic review, We aim to make the selling/renting of a property as easy as possible for both the Selling and the purchasing party. Were Glad this is something we could do for you. Kind Regards Neil Leahy ...
Aug 09,2016
Minithumbup
James Brough
By: 'DC'
Aug 09,2016
0 people found
this helpful
Great service from start to finish. James was attentive throughout and eased is through the selling process without ever being pushy. The valuation was also spot on and ensured we got offers very quickly after putting the property on the market. I would definitely recommend them whether you're buying or selling....
read full review
Was this helpful? Yes
By: Neil Leahy
Nov 17, 2016
View all comments (1)
Hi, Such a lovely review, thank you for taking the time to do this. Comments like these ones are important to us and others so they know who would also be the best fit for them, when selling or renting there property. Were happy this was such a smooth and successful process for you. Kind Regards BUTLER&STAG ...
Aug 08,2016
Minithumbup
Neil Leahy
James Brough
By: 'D Watkins'
Aug 08,2016
0 people found
this helpful
Absolutely fantastic service from start to finish! If you are looking for a hands-on team who are incredibly attentive to their client's needs, I would say give them a try. I am so grateful that I selected them as an agent because they made a very stressful transaction much easier to deal with. They are very responsive to queries and were there to support and guide me through tough decisions relating to my sale. In my case, they were able to get me two offers on my property in a very shor...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
By: Neil Leahy
Nov 17, 2016
View all comments (1)
Hi , Thank you for taking the time to write such a lovely review. I'm glad that we were able to provide you with a service that you felt confident in using and that you had a quick, smooth sale with us. Kind Regards BUTLER&STAG ...
Aug 01,2016
Minithumbup
By: 'Scott'
Aug 01,2016
1 people found
this helpful
I went to view a flat through Butler and Stag on a saturday. I liked the flat and wanted to ensure that I could rent it and was told the only was to reserve it was to place a £600 holding deposit straight away. I ensured that I did this within an hour to make sure they could see I was serious about getting the flat. Fast forward to Monday morning and I receive an email to say they had accepted a holding deposit from 5 different prospective tenants and encouraged me to enter into a silen...
read full review
Was this helpful? Yes
By: Scott
Aug 03, 2016
View all comments (2)
You informed me that the party who offered to pay significantly more was a student who didn't want a long term rent and the landlord wasn't happy with a student moving in. At some point you have to accept that the best tenant isn't always the tenant who is willing to pay the most. Judging by the fact that the flat has now been relisted at the price I offered to pay, it seems that that is clearly the case. ...
Jul 18,2016
Minithumbup
Neil Leahy
James Brough
By: 'Giulia'
Jul 18,2016
0 people found
this helpful
We had an excellent experience with Butler and Stag, from a seller's point of view. We immediately liked the warm approach Neil had while providing a quote and convincing us to be assisted by B&S in the sale of our beloved flat. Professional and confident, yet respectful and flexible. He secured the best deal we were aiming for. Then James took over and finished off the job in a very good way, always present and responsive, both via email and phone. We would definitely seek their assistance ...
read full review
Comment on agent fees
We were happy to be able to discuss and agree upon an ad hoc agreement regarding fees.
Was this helpful? Yes
By: Neil Leahy
Nov 04, 2016
View all comments (1)
Dear Giulia, Wow, what a wonderful review, we truely appreciate your business and trust in us. I very pleased to hear that our staff and our service met your needs and expectations. We look forward to working with you again in the future. Kind Regards, BUTLER & STAG ...
Jul 07,2016
Minithumbup
James Brough
By: 'Eddy'
Jul 07,2016
0 people found
this helpful
Excellent professional service from start to finish. Felt like I was always in good hands from the start of purchasing of a flat. James was excellent and communication was A1 throughout. Shown enough trust that I would also try use the company to sell a property. Highly recommended....
read full review
Was this helpful? Yes
By: Neil Leahy
Nov 17, 2016
View all comments (2)
Hi Eddy, Thank you so much for your fantastic review. We do really appreciate you using us to buy and that you would use us again.This kind of confidence is great for Butler&Stag and we will be happy to help in the future. ...
Jun 14,2016
Minithumbup
Alfie Leachman
By: 'Sarah B'
Jun 14,2016
0 people found
this helpful
Hi Alfie, Thank you for looking after us so well during the purchase of our beautiful new home in Bow. We are first time buyers, and after hearing lots of stories of troublesome home purchases, we were really pleasantly surprised by the smoothness of the process. Every time we called you, you were available and always happy to help. Thank you! Sarah and Rohan....
read full review
Was this helpful? Yes
By: Neil Leahy
Nov 17, 2016
View all comments (1)
Hi Sarah, Fantastic review! very happy we could help you find the right property for you and that this was an easy transition. As a first time buyer we know this can sometimes be a scary process but we aim to make it as smooth as possible. Kind Regards BUTLER&STAG ...

NALS TPOS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
23 1 31 0 61 0 33 0 5 0

Job vacancies

Please see a list of jobs available

Agent Fees

Sales
2% plus VAT Sole Agency
2.5% plus VAT Joint Sole Agency
3% plus VAT Multi Agency

Lettings
10% plus VAT Let Only
12% plus VAT Rent Collection
15% plus VAT Management
Last updated at 2:02 PM 12/10/2016 by Neil Leahy

Complaints Procedure

CUSTOMER COMPLAINTS HANDLING PROCEDURE



As a firm licensed by the National Approved Letting Scheme, Property Ombudsman, Property Ombudsman for Lettings and Safe Agent Butler & Stag aims to provide the highest standards of service to all landlords, tenants buyers and vendors but to ensure that your interests are safeguarded, we offer the following:

? If you believe you have a grievance, please write in the first instance to Jaime Willitts at the address below:

Butler & Stag 96a Curtain Road, London, EC2A 3AA

? The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established Γ’Β€Βœin-houseҀ procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.

? If you remain dissatisfied with the result of the internal investigation, please contact Butler & StagҀ™s Director Neil Leahy who will review the complaint.

? Following the conclusion of our in-house review we will write to you with a final written statement.

? If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the The Property Ombudsman, Milford House, 43 Ҁ“ 45 Milford Street, Salisbury, Wiltshire, SP1.
Last updated at 2:02 PM 12/10/2016 by Neil Leahy
.

Make an Enquiry