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    Liam Gaffey
  • Neil Leahy
    Neil Leahy
  • Jaime Willitts
    Jaime Willitts
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    James Brough
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    Sam Day
  • Michael Woolley
    Michael Woolley
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    Emma McKie
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    Olivia Giacon
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    Alfie Leachman
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    Alex Ashworth
Butler & Stag are a firm of independent estates in Shoreditch, serving the City fringes, East London and Islington. They offer a wide range of Estate Agency experties including Residential Sales & Read full description...Butler & Stag are a firm of independent estates in Shoreditch, serving the City fringes, East London and Islington. They offer a wide range of Estate Agency experties including Residential Sales & Lettings, Property Management and Land & New Homes. Butler & Stag sell and let properties in Shoreditch (EC2), Hoxton & Islington (N1), Bethnal Green (E2), Spitalfields & Whitechapel (E1), Bow (E3), Hackney & Dalston (E8), Clapton (E5) and Victoria Park (E9). They even reduce their carbon footprint, providing consultants with branded bicycles and encouraging them to cycle instead of driving to viewings.
 


Properties for sale
Properties for rent
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
As a Director of a relocation company, I have worked with every estate agent in London. I can honestly say that Neil, Jaime and James were some of the best professionals I have worked with. They were responsive and very patient. I certainly will be recommending them and hope to use them a lot more in the future. Great work guys....
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Comment on agent fees
Good value for money
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Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
As a Landlord, I have used B&G before and would use again - very understanding of my particular situation and they found us a nice young man who will hopefully be very happy in our flat....
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By: Neil Leahy
Nov 04, 2016
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Dear Jean, Thank you for your review and also for your loyalty. Pleased that we could match a tenant to your needs again, as ever we are here when you need us. Kind Regards, BUTLER & STAG....
Oct 17,2016
Minithumbup
By:
Oct 17,2016
0 people found
this helpful
In such a chaotic real estate market as London, one wants the process of renting a flat to be as quick and painless as possible. Renting through Butler & Stag was exactly that and more. Thanks to Sam Day and Jaime Willitts, renting my cosy and lovely flat in De Beauvoir area was actually a smooth and pleasant experience. From the initial viewing to the keys' delivery, both Sam and Jaime were very swift in getting back to me with responses and facilitating the contact with the landlord. Defin...
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By: Neil Leahy
Nov 04, 2016
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Dear Bruno, Wow, what a wonderful review, we truely appreciate your customand trust in us. I very pleased to hear that our staff and our service met your needs and expectations. We look forward to working with you again in the future. Kind Regards, BUTLER & STAG....
Oct 17,2016
Minithumbup
By:
Oct 17,2016
0 people found
this helpful
Professional, friendly and reliable service received from both James and Neil on what turned out to be a very complicated sale. They were always quick to respond and incredibly helpful in chasing when needed.Can't recommend them enough!...
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Comment on agent fees
Worth every penny!
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By: Neil Leahy
Nov 04, 2016
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Dear Sara, It was our pleasure assisting you with the sale of your home. Some sales prove to be straight forward and others more complex. Regardless of this our committment remains to see each sale through to the end. Good luck in your new home with Phil and the baby. Kind Regards, BUTLER & STAG....
Oct 12,2016
Minithumbup
By:
Oct 12,2016
0 people found
this helpful
We bought a beautiful detached house in London Fields through Butler & Stag. As you can imagine, there was a flurry of interest from lots of people! We managed to secure the premises and Neil was fantastic at keeping the vendors focused on the right deal with the right people. This meant the sale went through very quickly & smoothly, leaving everybody very happy....
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By: Neil Leahy
Nov 04, 2016
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Dear Marc & Jo, We definitely backed the right horse.. You were both equally easy to deal with which made the process very simple and straight forward. We wish you and the kids a healthy and happy life in the house and can't wait to see it when you have finished the work. All the very best, BUTLER & STAG....
Sep 22,2016
Minithumbup
By:
Sep 22,2016
0 people found
this helpful
I did meet other agents but just felt that B&S had more integrity. Perhaps Neil's long connection to the area helps inform this. It felt like an equal relationship and the communication was very straightforward and responsive. My buyer was not straightforward, but B&S worked professionally throughout the process guiding me through an awkward negotiation with real commitment and care. Thanks guys....
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By: Neil Leahy
Nov 17, 2016
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Thank you Lisa for such a lovely review, Sometimes not everything is straight forward but i am glad we got there in the end and it was successful. Kind Regards BUTLER&STAG....
Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
James and Neil were extremely helpful and diligent in the sale of our flat. We were considering both them and Foxtons to handle the sale, but did not hesitate going with B&S after they showed their commitment, knowledge and interest in a thorough home visit. They were able to sell our flat quickly and at the price they recommended. They were also flexible for organizing visits and careful with our two cats when we weren't home. I would highly recommend B&S to anybody selling their home i...
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Comment on agent fees
Very competitive
Was this helpful? Yes
By: Neil Leahy
Nov 17, 2016
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Alex, Thank you for your review, were very happy that you chose us to sell your property and that it was a smooth successful process. Kind Regards BUTLER&STAG....
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
Jaime has been my property manager for a few months now and she has been the model of professionalism. She has been highly responsive and helpful, coordinating interactions with the landlord and plumbing companies so that I need not do so. I would highly recommend her as a property manager....
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Comment on agent fees
NA
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By: Neil Leahy
Nov 04, 2016
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Dear Brian, We are very happy to hear about your experience! We work hard to make sure our staff fits our company mission and culture, so we are grateful to hear about your experience. Thank you for the support and we look forward to assiting you in the future. Kind Regards, BUTLER & STAG....
Aug 18,2016
Minithumbup
By:
Aug 18,2016
0 people found
this helpful
I managed to rent out my flat successfully in just two weeks, after wasting six weeks with a different agent. Neil came to speak to me in my flat to explain the conditions of the contract and, and Jaime dealt with my questions via email, always responding clearly and promptly. very good service from a team of professionals with a nice human touch....
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By: Neil Leahy
Nov 17, 2016
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Hi Andrea, Thank you for your lovely review,So happy that we could help deliver you a good result, within a short time period. Please rest assure that we will strive to exceed your expectations while we continue to manage your property.....
Aug 11,2016
Minithumbup
By:
Aug 11,2016
0 people found
this helpful
James Brough has been professional, helpful and informative throughout the sale of our apartment in Shorediitch. I would recomend James as a point of contact. He was constant with updates throughout the sale process and did his utmost to resolve issues....
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Comment on agent fees
Fees were agreed before the sale and were negotiable.
Was this helpful? Yes
By: Neil Leahy
Nov 17, 2016
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Hi Lynnette, Thank you for your lovely comments, I am happy that us here at Butler&Stag could provide you with an outstanding service that can be recommended to others, so they can receive the same commitment to their sale as you did. Kind Regards BUTLER&STAG....
Aug 09,2016
Minithumbup
By:
Aug 09,2016
0 people found
this helpful
James and Neil were excellent in helping us with the sale of our flat. James was great from the moment he visited the flat to provide a valuation - very personable and honest, his approach was markedly different from other agents I met, I felt guided through the process, rather than pushed (which seems to be the approach of other agents). James was always contactable and went above and beyond to assist with queries. Neil was involved towards the end of the process when James was away - they ha...
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By: Neil Leahy
Nov 17, 2016
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Hi Anna, Thank you for such a fantastic review, We aim to make the selling/renting of a property as easy as possible for both the Selling and the purchasing party. Were Glad this is something we could do for you. Kind Regards Neil Leahy....
Aug 09,2016
Minithumbup
By:
Aug 09,2016
0 people found
this helpful
Great service from start to finish. James was attentive throughout and eased is through the selling process without ever being pushy. The valuation was also spot on and ensured we got offers very quickly after putting the property on the market. I would definitely recommend them whether you're buying or selling....
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By: Neil Leahy
Nov 17, 2016
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Hi, Such a lovely review, thank you for taking the time to do this. Comments like these ones are important to us and others so they know who would also be the best fit for them, when selling or renting there property. Were happy this was such a smooth and successful process for you. Kind Regards BUTLER&STAG....
Aug 08,2016
Minithumbup
By:
Aug 08,2016
0 people found
this helpful
Absolutely fantastic service from start to finish! If you are looking for a hands-on team who are incredibly attentive to their client's needs, I would say give them a try. I am so grateful that I selected them as an agent because they made a very stressful transaction much easier to deal with. They are very responsive to queries and were there to support and guide me through tough decisions relating to my sale. In my case, they were able to get me two offers on my property in a very shor...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Neil Leahy
Nov 17, 2016
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Hi , Thank you for taking the time to write such a lovely review. I'm glad that we were able to provide you with a service that you felt confident in using and that you had a quick, smooth sale with us. Kind Regards BUTLER&STAG....
Aug 01,2016
Minithumbup
By:
Aug 01,2016
0 people found
this helpful
I went to view a flat through Butler and Stag on a saturday. I liked the flat and wanted to ensure that I could rent it and was told the only was to reserve it was to place a £600 holding deposit straight away. I ensured that I did this within an hour to make sure they could see I was serious about getting the flat. Fast forward to Monday morning and I receive an email to say they had accepted a holding deposit from 5 different prospective tenants and encouraged me to enter into a silen...
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By: Scott
Aug 03, 2016
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You informed me that the party who offered to pay significantly more was a student who didn't want a long term rent and the landlord wasn't happy with a student moving in. At some point you have to accept that the best tenant isn't always the tenant who is willing to pay the most. Judging by the fact that the flat has now been relisted at the price I offered to pay, it seems that that is clearly the case.....
Jul 18,2016
Minithumbup
By:
Jul 18,2016
0 people found
this helpful
We had an excellent experience with Butler and Stag, from a seller's point of view. We immediately liked the warm approach Neil had while providing a quote and convincing us to be assisted by B&S in the sale of our beloved flat. Professional and confident, yet respectful and flexible. He secured the best deal we were aiming for. Then James took over and finished off the job in a very good way, always present and responsive, both via email and phone. We would definitely seek their assistance ...
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Comment on agent fees
We were happy to be able to discuss and agree upon an ad hoc agreement regarding fees.
Was this helpful? Yes
By: Neil Leahy
Nov 04, 2016
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Dear Giulia, Wow, what a wonderful review, we truely appreciate your business and trust in us. I very pleased to hear that our staff and our service met your needs and expectations. We look forward to working with you again in the future. Kind Regards, BUTLER & STAG....
Jul 07,2016
Minithumbup
By:
Jul 07,2016
0 people found
this helpful
Excellent professional service from start to finish. Felt like I was always in good hands from the start of purchasing of a flat. James was excellent and communication was A1 throughout. Shown enough trust that I would also try use the company to sell a property. Highly recommended....
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By: Neil Leahy
Nov 17, 2016
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Hi Eddy, Thank you so much for your fantastic review. We do really appreciate you using us to buy and that you would use us again.This kind of confidence is great for Butler&Stag and we will be happy to help in the future.....
Jun 14,2016
Minithumbup
By:
Jun 14,2016
0 people found
this helpful
Hi Alfie, Thank you for looking after us so well during the purchase of our beautiful new home in Bow. We are first time buyers, and after hearing lots of stories of troublesome home purchases, we were really pleasantly surprised by the smoothness of the process. Every time we called you, you were available and always happy to help. Thank you! Sarah and Rohan....
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By: Neil Leahy
Nov 17, 2016
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Hi Sarah, Fantastic review! very happy we could help you find the right property for you and that this was an easy transition. As a first time buyer we know this can sometimes be a scary process but we aim to make it as smooth as possible. Kind Regards BUTLER&STAG....
Jun 07,2016
Minithumbup
By:
Jun 07,2016
0 people found
this helpful
Neil and James were both really helpful and very easy to work with on the sale of our flat. They helped us get through our sale and were very prompt at responding to any queries we had. They also offered good advice on our purchase as well....
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By: Neil Leahy
Nov 17, 2016
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Hi Alex, Thanks for your review, Very happy that we could help with the sale of your flat, we always will aim to respond to any queries as quick as possible, to make it as smooth of a process as we can. Kind Regards BUTLER&STAG....
May 31,2016
Minithumbup
By:
May 31,2016
0 people found
this helpful
The whole team at Butler & Stag were brilliant, and helped me throughout the process. Emily and Neil were great to deal with, and Jaime has been superb in dealing with any queries I've had. A massive "thank you" to you all!...
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Was this helpful? Yes
By: Neil Leahy
Nov 17, 2016
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Hi Anna, Thank you for your review, very happy you were please with how the process went. I hope everything is great with your new home. Kind Regards, BUTLER&STAG....
May 12,2016
Minithumbup
By:
May 12,2016
0 people found
this helpful
Highly professional service. Jaime was always prompt replying to emails, any issues dealt with straight away - even during her day off! Highly recommended ! Thank you !...
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By: Neil Leahy
Nov 17, 2016
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Hi Laurene, Thank you for taking the time to write us a review, Very happy you were pleased with the service we provide , as we will always aim to answer any queries and resolve any problems as soon as possible. Kind Regards BUTLER&STAG....
Apr 28,2016
Minithumbup
By:
Apr 28,2016
0 people found
this helpful
James Brough was proactive in pushing the sale forward contacting both the seller's and our own solicitors during the exchange process on numerous occasions . Very well done and thank you for getting us to completion on time....
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By: Neil Leahy
Nov 17, 2016
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Hi, Thank you for your great review, will we always aim to push a sale forward at a good pace, as it is important to us that the process can go as smooth and as easy as possible. Kind Regards BUTLER&STAG....
Apr 28,2016
Minithumbup
By:
Apr 28,2016
0 people found
this helpful
Butler & Stag are the best agency that I worked with so far! James and Neil have been extremely helpful throughout the process of buying and selling in a chain where 3 properties were involved.£ They have managed to find me the dream home and got an offer on my property over the asking price in 2 weeks. The process was very transparent and clear from the beginning. I highly recommend them to anyone that would like to sell or let....
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Comment on agent fees
Very fair for the service provided and transparent
Was this helpful? Yes
By: Neil Leahy
Nov 17, 2016
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Hi Mahide, That is such a lovely review, we were so please to be able to assist you in the selling and buying of your properties.And that we could make this a quick and easy process for you. Kind Regards BUTLER&STAG....
Apr 27,2016
Minithumbup
By:
Apr 27,2016
0 people found
this helpful
Neil was helpful for me as a purchaser in pushing things forward with a number of issues that arose so we were able to beat an important deadline....
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By: Neil Leahy
Nov 17, 2016
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Hi, Thank you for your comments, I'm glad you were happy with the service that we provide, as we will always try our best to meet both the purchaser and seller's needs. To make the sale as smooth as possible throughout. Kind Regards BUTLER&STAG....
Apr 12,2016
Minithumbup
By:
Apr 12,2016
1 people found
this helpful
Fantastic service from start to finish from Michael and Alfie in Bow. They assisted on both our sale and purchase which went smoothly because of their tireless efforts. I will certainly use Butler & Stag again and am happy to recommend them....
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Comment on agent fees
Fee's a more than reasonable in relation to service received.
Was this helpful? Yes
By: Neil Leahy
Nov 18, 2016
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Hi Adam, Thank you for your kind words, Very pleased that we could help assist you on the selling & purchasing of your new home which i hope you are very happy in. Kind Regards BUTLER&STAG....
Apr 06,2016
Minithumbup
By:
Apr 06,2016
0 people found
this helpful
It's very simple.... straight up, helpful, honest, hard working, professional and decent...... The process was actually a pleasure from start to finish. Without going too gushy, I would not hesitate to work with the Butler and Stag team again.......
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Comment on agent fees
Very good
Was this helpful? Yes
By: Neil Leahy
Nov 22, 2016
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Hi jim, Thank you for your kind words,.I'm glad this was a smooth process for the both of us. We would be more than happy to work with you again in the future. Kind Regards BUTLER&STAG....
Apr 01,2016
Minithumbup
By:
Apr 01,2016
0 people found
this helpful
Highly professional service. Patient throughout a drawn out process. Successful in getting my sale done with all parties happy. Would definitely recommend them to others....
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Comment on agent fees
Fair and transparent fee structure
Was this helpful? Yes
By: Neil Leahy
Nov 22, 2016
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Hi, Thank you for your review, very happy that we got there in the end as you know not everything is always straight forward when it comes to selling a house. But will we always aim to make this as smooth as a process as possible. Kind Regards BUTLER&STAG....
Mar 29,2016
Minithumbup
By:
Mar 29,2016
0 people found
this helpful
Would definitely recommend both Alfie and Michael to anyone wishing to sell in the East London area. Not only I got an offer within 2 weeks of listing with them, we managed to complete a chain sell in just under two months!! They made sure everything was kept up to date and on schedule with their daily follow-ups to all 3 solicitors involved, other estate agents and building companies (none of that they had to do as part of the sale agreement). Great job guys and well done!...
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Comment on agent fees
very competitive
Was this helpful? Yes
By: Neil Leahy
Nov 22, 2016
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Hi, Such a lovely review, were so happy that we could make this such a quick and easy process for you. We will always go above and beyond to make sure the completion of a sale runs smooth. Kind Regards BUTLER&STAG....
Mar 22,2016
Minithumbup
By:
Mar 22,2016
0 people found
this helpful
We were very impressed with everyone at Butler & Stag. Michael and Alfie were both very courteous, professional and helpful at all times. You get the impression that you are a valued customer and that the advice given is with your best interests in mind. Would highly recommend....
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Comment on agent fees
Good.
Was this helpful? Yes
By: Neil Leahy
Nov 22, 2016
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Hi, Thank you for your fantastic review. Very pleased that we could make you feel valued as a customer as this is what we like to pride ourselves on here at butler&stag. Kind Regards BUTLER&STAG....
Mar 03,2016
Minithumbup
By:
Mar 03,2016
0 people found
this helpful
We started trying to sell our property with another well known estate agent in the East End and after 4 months without an offer decided to try Butler & Stag after Michael popped round to give us a valuation. We liked his straightforward attitude and his vast local knowledge of the market and found him to be totally committed to our sale even though we were offered the 0% commission deal. Within 10 days we had had many viewings and an offer which we accepted. Michael kept us fully informed af...
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Comment on agent fees
We were offered the 0% opening offer so no fees
Was this helpful? Yes
Mar 02,2016
Minithumbup
By:
Mar 02,2016
0 people found
this helpful
We bought through Butler & Stag, our first contact was with Alfie, he was excellent, very genuine and helpful. Accommodated us for many visits to the property throughout the process. Michael was involved later in the process and really helped move things along when things were getting a bit difficult....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Neil Leahy
Nov 23, 2016
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Hi Steve, Thank you for your kind words in your review, As you know buying a property isn't always the easiest thing to do, but i'm glad that we could help you in doing this and making the process run along as smooth as possible. Kind Regards BUTLER&STAG....

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
23 1 25 0 57 0 32 0 4 0

Job vacancies

Please see a list of jobs available

Agent Fees

Sales
2% plus VAT Sole Agency
2.5% plus VAT Joint Sole Agency
3% plus VAT Multi Agency

Lettings
10% plus VAT Let Only
12% plus VAT Rent Collection
15% plus VAT Management
Last updated at 2:02 PM 12/10/2016 by Neil Leahy

Complaints Procedure

CUSTOMER COMPLAINTS HANDLING PROCEDURE



As a firm licensed by the National Approved Letting Scheme, Property Ombudsman, Property Ombudsman for Lettings and Safe Agent Butler & Stag aims to provide the highest standards of service to all landlords, tenants buyers and vendors but to ensure that your interests are safeguarded, we offer the following:

? If you believe you have a grievance, please write in the first instance to Jaime Willitts at the address below:

Butler & Stag 96a Curtain Road, London, EC2A 3AA

? The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established Γ’Β€Βœin-houseҀ procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.

? If you remain dissatisfied with the result of the internal investigation, please contact Butler & StagҀ™s Director Neil Leahy who will review the complaint.

? Following the conclusion of our in-house review we will write to you with a final written statement.

? If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the The Property Ombudsman, Milford House, 43 Ҁ“ 45 Milford Street, Salisbury, Wiltshire, SP1.
Last updated at 2:02 PM 12/10/2016 by Neil Leahy

Firm rankings



Bow
508 Roman Road, London E3 5LU
(11)
Shoreditch
96a Curtain Road, London EC2A 3AA
(131)

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