• claim your profile
    Valerie Williams
  • claim your profile
    Jo !
  • claim your profile
    Lisa Faulds
  • claim your profile
    Moses Preddie
  • claim your profile
    Jo Johnson
  • claim your profile
    Keighley
We are an independent Estate Agent offering Sales, Lettings, Management services within SE1, SE14, SE8, SE16, E1, E14 areas primarily. Open 6 days a week. Located on the High Street of Canada Water/Surrey Quays area.
Burwood Marsh

187 Lower RoadSurrey Quays
Rotherhithe,London
Greater London
SE16 2LW
020 7394 1999

Oct 27,2017
Minithumbdown
Moses Preddie
Keighley
By: 'Pavan'
Oct 27,2017
11 people found
this helpful
I rented an apartment through Burwood Marsh. I vacated the property in good standing and they agreed to pay our deposit back as well. It has been 6 months and I am still chasing them for my deposit. Moses issued a cheque which bounced, created a ...
read full review
Comment on agent fees
Completely useless !!
Was this helpful? Yes
By: Pavan
Mar 24, 2018
View all comments (3)
Update from OP: The site is not allowing me to edit and add an update. I did get my deposit back after almost an year and so much hassle. I approached a legal firm and after sending some notices and paperwork, they just gave up saying we can't deal with this agent or paperwork. Unbelievable. After that I got the contact details of the original owner and showed him all the paperwork. The owner got involved and made a huge argument with Moses in front of his potential prospects, he f ...
Sep 19,2017
Minithumbdown
Moses Preddie
By: 'Kevin'
Sep 19,2017
7 people found
this helpful
* We tenants were offered from Moses the option of bills included, we accepted and signed the papers. The problem arose when we discovered that nor the landlord nor Moses were actually paying for the bills (summing up to more than a 1000 pound of liability). When ...
read full review
Comment on agent fees
Rip off
Was this helpful? Yes
May 24,2017
Minithumbdown
Moses Preddie
By: 'Lu'
May 24,2017
12 people found
this helpful
Worst experience ever. They still owed us 6 months' rental payment since June 2016. The total rental payment they owed us is over £10,000. They kept saying that they need to reconcile the account or the accountant was not available to trace the payment etc. It has ...
read full review
Comment on agent fees
WORST! you ended up lose all your rental money and i'm taking about more than £10,000!
Was this helpful? Yes
Jan 13,2015
Minithumbup
Moses Preddie
Jo Johnson
By: 'cateconte'
Jan 13,2015
0 people found
this helpful
We were lucky that the property we liked was managed by Burwood Marsh. Everyone in the team turn out to be valuable at one point or another during my one year stay in London. Moses, Jo, Lisa, Hermione and specially Valerie helped me and my ...
read full review
Comment on agent fees
Excellent price for the market and also for all the amenities the flat had.
Was this helpful? Yes
Oct 10,2014
Minithumbdown
Jo Johnson
Valerie Williams
By: 'Vivek'
Oct 10,2014
4 people found
this helpful
I rented my property through this agency for over 3 years. If you have a lot of spare time, and love chasing people, love dealing with pure incompetence and rudeness and love tearing your own hair apart this is the perfect agency for you. All Normal ...
read full review
What agent could do to change your mind?
Done their basic job with diligence, investigated issues promptly instead of stonewalling, owned up mistakes instead of blaming the landlord.
Attached Files
Was this helpful? Yes
By: Burwood Marsh
Oct 15, 2014
View all comments (1)
Dear Vivek Thank you for your comments, however reviews should be honest and constructive and we welcome accurate reviews. Indeed we have managed your property for many years now and it has been met with difficulty at times for us working with you as a Landlord who.....: รขโ‚ฌยข Did not feel it necessary to offer Tenants heaters when boiler was condemned and in the middle of winter with snow on the ground felt it was ok to leave them 3 weeks without heating / hot water except by our insiste ...
Aug 08,2014
Minithumbdown
Moses Preddie
Jo Johnson
By: 'Landlord'
Aug 08,2014
2 people found
this helpful
The branch is owned by Mosses. Over the past few years I have noticed that he does not read his emails or return his call. This causes embarrassment to his part time staff. The branch is under staffed and the staff employed are not empowered ...
read full review
What agent could do to change your mind?
Be more proactive and remember that they are being paid to provide a service
Attached Files
Comment on agent fees
The properties are fully managed but the agent does not do anything. Ie no periodic visits, no statements,very late rent payments and very poor communications from the letting manager.
Was this helpful? Yes
May 17,2014
Minithumbup
Jo Johnson
Lisa Faulds
By: 'Imb'
May 17,2014
0 people found
this helpful
Burwood Marsh were overall a good agency and very helpful whenever there was anything that needed fixing in the flat. Help was always sent in a timely manner. I\'d recommend them!...
read full review
Was this helpful? Yes
Mar 10,2014
Minithumbdown
By: 'Mark'
Mar 10,2014
2 people found
this helpful
The staff is not very nice. When I moved in, they made a mistake and never said "Sorry". The one who called me even cut me off over the phone. Don\'t know if it cost to have basic manners....
read full review
What agent could do to change your mind?
Keep basic manners in mind.
Attached Files
Was this helpful? Yes
By: Burwood Marsh
Mar 19, 2014
View all comments (1)
Hi 'Mark' please clarify what property you have moved into (even a property reference) as we have no 'Mark' noted on our books over the past 6 months or more yet you log a review as if this is something recent. We are worried you have noted the 'wrong agent' maybe, and also that you cite that 'someone' 'cut you off' and 'the staff' but have not mentioned any names, even male or female. We are a small team and none of us have any reference to this, and would happily resolve if you clarify furth ...
Feb 21,2014
Minithumbup
Jo Johnson
Lisa Faulds
By: 'Beverley Gill'
Feb 21,2014
1 people found
this helpful
Our requirements were immediate so: Moses provided immediate viewings for us. Our choice was made on our 3rd viewing on Day 1 Moses then insured all the necessary forms, permissions, and accesses were in place within 24 hours. Clear, concise and repetitive explanations were professionally provided to ...
read full review
Was this helpful? Yes
Feb 21,2014
Minithumbup
Jo Johnson
By: 'Dianne'
Feb 21,2014
1 people found
this helpful
Last week i called up for some agent advise and i rang a few local agents. I spoke to Jo who certainly sounded very experienced. Concise info on legalities of renting and explained to me everything very well. Out of all the agents I would ...
read full review
Was this helpful? Yes
Feb 11,2014
Minithumbup
Moses Preddie
By: 'Jon'
Feb 11,2014
2 people found
this helpful
I used this agent last year to sell my property. Very efficient. Kept me updated, screening the buyer and ensuring it wasn\'t a \'time waster\'. They followed up solicitors and helped me even when I couldn\'t get a hold of my own ...
read full review
Was this helpful? Yes
Jan 23,2014
Minithumbdown
Jo !
Lisa Faulds
By: 'Alex'
Jan 23,2014
3 people found
this helpful
I\'ve had a really awful time getting my deposit back from this firm. They have ignored emails, consistently blamed each other, blamed the Landlord, said things would happen which didn\'t and generally been really unhelpful. Moses blamed Lisa, Jo blamed Valarie etc. It ...
read full review
What agent could do to change your mind?
Be honest about what the hold ups were, answer emails in a timely fashion, use the deposit protection scheme.
Attached Files
Was this helpful? Yes
By: Burwood
Jan 27, 2014
View all comments (1)
Alex, unfortunately the error in this case was merely relying on the Landlord's advise that the payment was made and then found to be delayed a further day and the wrong sum was initially paid, but the Landlord corrected this. We endeavoured to update you throughout the process. We don't hold the deposit as explained and are merely the agent to'ing and fro'ing between Landlord and Tenant to ensure the deposit is refunded. Delays happen when the recipient doesn't action but when any party was o ...
Oct 05,2013
Minithumbdown
By: 'Anna Gupta'
Oct 05,2013
2 people found
this helpful
Highly unprofessional property sales and lettings company. Avoid at all costs, unless you have all the time to waste and happy to let go of good deals. We interacted with Valarie Williams, Lisa Faulds and Moses Preddie . First they postponed our viewing date 3 times in ...
read full review
Was this helpful? Yes
Jul 10,2013
Minithumbdown
By: 'DO NOT USE THIS AGENT'
Jul 10,2013
3 people found
this helpful
This is the worst agent you will ever come across. When we looked at the property it seemed like a nice place, we were told the previous tenants had been evicted so there was a lot of mess and rotting food left. Kevin assured us ...
read full review
Was this helpful? Yes
Dec 19,2012
Minithumbdown
By: 'BroXX'
Dec 19,2012
2 people found
this helpful
As soon as they take money off you, you can expect the worst services ever. Getting your deposit back is going to be so hard that eventually you thought you could make equivalent amount of money doing something else. And they are very rude and ...
read full review
Was this helpful? Yes
Nov 09,2012
Minithumbup
By: 'Maria Latronico'
Nov 09,2012
1 people found
this helpful
I have recently moved flat, I have found the flat with Burwood Marsh. It was not easy to find a nice flat at a decent price, I had seen few flats to be rented and contacted about 15 agencies, but without any success, actually after that ...
read full review
Was this helpful? Yes
Oct 04,2012
Minithumbup
By: 'calvstar'
Oct 04,2012
1 people found
this helpful
This is the first property I have purchased and I was pleasantly surprised with the efficiency and help this branch gave me especially after seeing the reviews that were on here. Any questions I had were put to the vendor and they even arranged to ...
read full review
Was this helpful? Yes
Apr 24,2012
Minithumbdown
By: 'JB'
Apr 24,2012
7 people found
this helpful
I have had the misfortune of renting an apartment off this poor excuse of a lettings agent. They took 6 months rent + deposit off me as they said this is the requirement of the Landlord. Turns out after I moved in that the landlords had no ...
read full review
What agent could do to change your mind?
I have had the misfortune of renting an apartment off this poor excuse of a lettings agent. They took 6 months rent + deposit off me as they said this is the requirement of the Landlord. Turns out after I moved in that the landlords had no idea and never requested the 6 months from me. Burwood Marsh intended to keep my money in their account (no doubt earning interest) and pay the rent on my behalf. After their lie was discovered both myself and the landlords have requested the money back from them. After repeated assurances that the money will be paid (at the beginning of March) I have yet to receive it back. In addition to this, having dealt many letting/estate agents over the years, I have never come across such rude and arrogant staff as at Burwood Marsh. Please let this be a warning - Do NOT use this agency, there are plenty of others located on the same street/area and I am sure any one of them are more professional and trustworthy than Burwood Marsh.. You will be seeing this same review on other websites, facebook (Burwood Marsh) and on their twitter page.
Attached Files
Was this helpful? Yes
Feb 16,2012
Minithumbdown
By: 'Mrs Squarepants'
Feb 16,2012
5 people found
this helpful
I said to the agency that I will be writing a review and I'm sure they won't be surprised to read this! Worst agecy I've ever dealt with. Very quick to take you to view a property and as soon as you've paid the holding ...
read full review
What agent could do to change your mind?
They should simply do their job!
Attached Files
Was this helpful? Yes
Sep 30,2011
Minithumbdown
By: 'CBP82'
Sep 30,2011
6 people found
this helpful
Glad i sacked them. Using a much better management company now. They were slow and rude....
read full review
What agent could do to change your mind?
They didnt seem to care at all
Attached Files
Was this helpful? Yes
Aug 14,2010
Minithumbdown
By: 'lee_greenwich'
Aug 14,2010
6 people found
this helpful
The management of my property was dreadful, they never performed any regular checks. The agency kept hounding me for money when I owed them nothing and they had previously confirmed that, in fact they owed me money! Extremely bad attitude. Not the worst agency I ...
read full review
Was this helpful? Yes
Areas covered



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 5 4 6 1 0 1 0 0 3

Agent Fees

No fees set.
Last updated at 2:31 PM 06/03/2014 by Jo Johnston

Complaints Procedure

No procedure set.
Last updated at 2:31 PM 06/03/2014 by Jo Johnston

Awards won by Burwood Marsh

Individual Branch Awards

Valerie Williams - upload your photo Valerie Williams
1 reviews

About Valerie No description set View full profile
Jo ! - upload your photo Jo !
1 reviews

About Jo No description set View full profile
Lisa Faulds - upload your photo Lisa Faulds
3 reviews

About Lisa No description set View full profile
Moses Preddie - upload your photo Moses Preddie
6 reviews

About Moses No description set View full profile
Jo  Johnson - upload your photo Jo Johnson
6 reviews

About Jo No description set View full profile
Keighley  - upload your photo Keighley
1 reviews

About Keighley No description set View full profile

Firm Widgets

My widgets

Opening hours




Find the Best Agent to
Sell or Rent Your Home