Burnel & Co

4.98/5 rating 43 reviews
  • 94% valuation accuracy
  • 100% recommend
  • 97% fee satisfaction
Covering Hounslow Central, Hounslow East, Isleworth, Osterley, Heston, Cranford and the surrounding Heathrow area.
Burnel & Co

9 Red Lion Court Alexandra Road
Hounslow Central,Hounslow
Greater London
TW3 1JS
020 8570 7774

www.burnel.co.uk

Properties for Sale
Properties to Rent

“Honest and caring...”

Oct 01,2018
Minithumbup
By: 'Lynne'
Oct 01,2018
10 people found
this helpful
We were so grateful when Luisa took over our property and the sitting tenant. She negotiated so well on our behalf and managed a few problems to tenant and our satisfaction. Luisa is very able and knows the business so well she offers pertinent advise ...
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Good
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“Great Team!...”

Sep 27,2018
Minithumbup
By: 'Anoma'
Sep 27,2018
9 people found
this helpful
Luisa and the whole team at Burnel & co has been great and very helpful! Luisa helped me find a very nice property. She is very professional and efficient! I would definitely recommend this agency....
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“Highly recommend for a personal, professional service!...”

Sep 06,2018
Minithumbup
By: 'Jaspreet Sidhu'
Sep 06,2018
13 people found
this helpful
Our family have been with Burnel & Co since 2003. Luisa has looked after our properties in Osterley and Isleworth as though they were her own. We have entrusted Luisa to find suitable tenants for our home as we relocated, and a prestigious company were granted ...
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“Good experience...”

Sep 04,2018
Minithumbup
By: 'Naeem'
Sep 04,2018
14 people found
this helpful
Highly professional experience dealing with this agency from the very first call. Documents in first class order . A* in every way....
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Good
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“Burnel and co review...”

Aug 01,2018
Minithumbup
By: 'Belinda'
Aug 01,2018
14 people found
this helpful
Great agency. Staff make you feel welcome as soon as you enter their office. We contacted Luisa based on online positive reviews and couldn't have been more satisfied. Luisa gave us excellent guidance and a deep knowledge about a range of properties. We've ...
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Comment on agent fees
Good
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“Positive review...”

Jul 23,2018
Minithumbup
By: 'Joe dias'
Jul 23,2018
13 people found
this helpful
They are very good, understanding, helpful and prompt especially the staff. If we have to get any repair done the react quickly to it and get the job done....
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Good
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“Consistently excellent......”

Apr 04,2018
Minithumbup
By: 'Carmen'
Apr 04,2018
20 people found
this helpful
I rarely leave reviews, but in this case I'm happy to take the time to do it, because finding great estate agents in London is such an incredibly difficult thing to do. Burnel and Co is a small business owned by Luisa Burnel, which ...
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Comment on agent fees
Low fees
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Mar 05,2018
Minithumbup
By: 'Anjum Rafiq'
Mar 05,2018
24 people found
this helpful
Louisa is honest, reliable, and extremely professional letting agent. In my opinion, she is the best letting agent in Hounslow. Here are the reasons why: Everyone will try and market your property and promise you the earth at the beginning of your contract, but how ...
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Comment on agent fees
Good
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By: Luisa
May 17, 2018
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Hello Anjum, Thank you for your kind review, it is true there have been some challenges with your block over the years, but as always we relish the opportunity to resolve all property issues! Really pleased you have remained with us since 2004, when you first contacted me to help with your properties. Best Wishes, and we hope to see you soon when you're back in London. From all at Burnel & Co ...
Jan 16,2018
Minithumbup
By: 'Angela paynter smith'
Jan 16,2018
22 people found
this helpful
professional and welcoming were accommodating with any questions or issues highly recommend on personal letting and other services definalty be a returning client...
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Nov 25,2017
Minithumbup
By: 'sameer sehgal'
Nov 25,2017
30 people found
this helpful
I have been with Burnel & co since 2006 first as a tenant for 3 years and then as a landlord from 2012 onwards. No words are enough to describe their dedication and genuine care towards their clientele. Its not easy to find letting agents who actually empathize ...
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Comment on agent fees
Very nominal for all they do for their clients.
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Jul 02,2017
Minithumbup
By: 'Tunde'
Jul 02,2017
34 people found
this helpful
Sabeena was nice, helpful, strong minded. She was given a professional service. The process was fast and fluent. She communicated with the landlord for us smoothly. Happy to rent a property via Burnel & Co....
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Comment on agent fees
Fair
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Jun 17,2017
Minithumbup
By: 'Angela Masini'
Jun 17,2017
35 people found
this helpful
Professional and helpful lady with an excellent service and dedication to her clients. I have had rented out my properties through Brunel for a few years and never been disappointed with Tanents or service, also last year Luisa sold one of properties within few weeks ...
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Comment on agent fees
Very reasonable, best in town !
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May 22,2017
Minithumbup
By: 'L. Fewkes'
May 22,2017
36 people found
this helpful
We've worked for many years with Burnel & Co and Luisa has proven invaluable. She always makes herself available for advice when needed and support in case of issues. I would highly recommend them....
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By: Luisa
May 25, 2017
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Dear Ms Fewkes, it is our pleasure to assist you with your properties. Thank you for your kind review, we look forward to many more years working together. We are always on hand for help, support and guidance. Best Wishes, all at Burnel & Co ...
May 18,2017
Minithumbup
By: 'Felicia'
May 18,2017
35 people found
this helpful
I want to say Thanks to Burnel & Co , they made my mooving process so easy and comfortable! Wonderful people are working there, a special thanks goes to Sabeene , she is such a lovely lady , she really knows how to work with people !!! I recommend ...
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By: Burnel & Co
May 25, 2017
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Hello Felicia,we are so pleased you are happy and we were able to help you move into your home. Thank you for your lovely review and kind words for Sabeena! It is our aim at Burnel & Co to provide an excellent service to all our clients and positive feedback is very encouraging. Thank you ...
Feb 02,2017
Minithumbup
By: 'Rajesh'
Feb 02,2017
39 people found
this helpful
I have been tenant of Burnel & co. since 5 years overall staff very friendly.Mario always ansring the phone calls. My wife got good communication with Luisa who always glad to help.definetly I will recommended them.100%deposit refunded within a week after moving out....
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Comment on agent fees
I found their fees very reasonable
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Jan 11,2017
Minithumbup
By: 'Frank D. M. Banfo'
Jan 11,2017
41 people found
this helpful
As a Landlord i had struggled finding a property agent to rent out and manage my property for me, until i met Burnel in 2004. From the start they were very professional and reassuring. A 16 years relationship which felt more like a family relation than a ...
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Comment on agent fees
Burnel has always kept their rates competitive and very reasonable, unlike most agents i dealt with around the area who increases their rates every so often.
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By: Burnel & Co
May 25, 2017
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Dear Frank, thank you for your kind review and summary of our working time together letting your property since 2004. It has been a pleasure liaising with you, and providing an excellent service. We all wish you the best in your future endeavours and remind you to pop in for cappuccino and catch up when you are next in the UK. ...
Nov 02,2016
Minithumbup
By: 'Ilir'
Nov 02,2016
41 people found
this helpful
As a young man starting out in a new city and looking to rent and later buy my first home, I had no contacts or anything to go on except the internet till I met Luisa at Burnel & Co . Luisa is smart, informative, professional, ...
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Comment on agent fees
Great Fees!!
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Aug 17,2016
Minithumbup
By: 'Mr Patel'
Aug 17,2016
44 people found
this helpful
This is a very professional agency. They look after my interests and at the same time they are fair to all concerned. I cannot find any fault from them. I would thoroughly recommend them to all landords, tenants and contractors....
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Comment on agent fees
Their fees are the same as everywhere else, but they provide an excellent customer service and earn their fees.
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By: Burnel & Co
May 25, 2017
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Thank you Mr Patel for your time and kind review. Apologies for the late response. It is always a pleasure speaking to you. We are delighted you chose Burnel & Co for the letting and management of your properties. Client satisfaction is of utmost importance and we welcome feedback. Looking forward to many more years assisting you! From all at Burnel & Co ...
Jul 18,2016
Minithumbup
By: 'Mrs Dhillon'
Jul 18,2016
46 people found
this helpful
I have used Burnel & Co since 2002 to rent my flats. They have been extremely efficient in placing good tenants in the flats. They carry out proper diligence against the tenants ensuring that they are able to meet financial obligations and are well suited to ...
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Comment on agent fees
Good
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May 18,2016
Minithumbup
By: 'Ania & Adam'
May 18,2016
49 people found
this helpful
Very friendly & warm, always glad to help. Great communication with all staff members. Very quick deposit refund. Definitely I would recommend them. We will miss all of you. Thank you guys for everything. Wish you all the best. Kindest regards, Ania & Adam...
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Dec 05,2015
Minithumbup
By: 'Miss. V. Samuel'
Dec 05,2015
55 people found
this helpful
It was a chance meeting that brought me to Burnel Estate Agents in Hounslow. They helped me find Tenants for my property and when I was ready to sell, I used Burnel Estate Agents as sole agents for my property. Luisa and Mario were always ...
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Comment on agent fees
Very cost effective.
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Aug 13,2015
Minithumbup
By: 'Catherine'
Aug 13,2015
58 people found
this helpful
I have been a tenant of Burnel & Co since 2008 and have moved 3 times with them. They have been fantastic, very accommodating and understanding. Thank you for all your help over the years. Recommend to use as an Estate Agent. Catherine from TW2 & TW4...
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Aug 04,2015
Minithumbup
By: 'Sri'
Aug 04,2015
57 people found
this helpful
We have rented this property in Oct 2014 and Mario has been prompt in responding to any queries that needs attention overall staff are very friendly and helpful...
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Comment on agent fees
I found their fees to be reasonable value for the hassle free service
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Jun 24,2015
Minithumbup
By: 'Clint'
Jun 24,2015
56 people found
this helpful
I rented a property from Burnel and Co. We stayed in the property for more than a year. Had a great experience with this company. Didnt have any issues and all and if any minor maintenance work was required it was immediately rectified. I didnt ...
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Mar 08,2015
Minithumbup
By: 'Vishnu'
Mar 08,2015
57 people found
this helpful
Excellent Support and customer care !!! I got the rental agreement in just a day, which is awesome. Thank you very much !! I would like to give 6 stars out of 5....
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Comment on agent fees
Fees could have been little lesser.
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Mar 07,2015
Minithumbup
By: 'Simona'
Mar 07,2015
56 people found
this helpful
Is been a pleasure to rent with Burnel and Co from the begining. Marios is very good as his job. From the begining we built a very good relation agent-tenant. I would highly recomend them again, and will definitly cooperate in the future....
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Dec 16,2014
Minithumbup
By: 'Pauli Jokinen, Finland'
Dec 16,2014
59 people found
this helpful
Appartment was had been painted, it had new carpet and I was also given new bed. Agreed Times were kept. Payments were processed in orderly Manner - and when I was late with my requests for deposit return and had trouble filling in the forms, ...
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Dec 11,2014
Minithumbup
By: 'Seco'
Dec 11,2014
59 people found
this helpful
Me and my wife used to live in a studio flat rented from that agency for about 2 years. During that time there was no problems at all with communications to agents or with resolving any issues. Mario always answers phone calls as well as gets ...
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Oct 03,2014
Minithumbup
By: 'Kamil'
Oct 03,2014
60 people found
this helpful
I was renting flat managed by this agency for couple of months and I would strongly recommend them to any perspective new tenants. Mario was very nice and helpful. He was responding to any questions quickly and all the issues were perfectly addressed. I had ...
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Sep 08,2014
Minithumbup
By: 'Jas'
Sep 08,2014
60 people found
this helpful
I have dealt with this company for many years and I have never experienced any problem with them. They are straightforward, honest and reliable unlike others that we have experienced in this area. I would recommend them for their professional service....
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Areas covered
  • TW3
  • TW13
  • TW5
  • TW7
  • TW19
  • SL3
  • TW4
  • W4
  • TW1
  • TW2

NALS TPOS DPS TDS SAGEagent Property Redress Scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
14 0 24 0 2 0 0 0 3 0

Fees

Fees:
In addition to the fixed tenancy agreement charge of £150 per tenancy shown on the property details, there will be variable charges payable when an offer is agreed in principle:
• Referencing charge per applicant and / or guarantor:
Individual tenant £100
Company tenant £110
• Inventory check in costs £50 per tenancy (where applicable)
• A holding deposit of £500, which will be offset against the initial rental payment should the tenancy proceed.
Last updated at 09/03/2018, 1:02 PM by Luisa Burnel

Complaints Procedure

Burnel & Co
Complaints Procedure 2018

If you have a complaint this document sets out the procedure which we will follow in dealing with your complaint.

1. Complaints about the service of Burnel & Co should be sent in writing to:
L Burnel - Burnel & Co, 9 Red Lion Court, Alexandra Road Hounslow Middlesex TW3 1JS
2. Where your complaint may have initially been made orally to one of our offices you will be required to send full details of your complaint in writing to the Directors or by email to info@burnel.co.uk
3. Once we have received written details of your complaint, we will contact you in writing within 3 working days to acknowledge your complaint and advise you of the actions we will be taking. You will also be invited to make any further comments you may have in relation to the circumstances leading to your complaint.
4. Within 15 working days of receiving your written complaint, we will write to you to inform you of the outcome of our investigation and let you know what actions have been or will be taken. This response will have been provided by one of our Customer Service team under the direction of our Customer Services Manager.
5. If you remain dissatisfied with any aspect of the handling of your complaint you should contact the Directors again at the above address, who will instigate a further review and you will receive a written response within 15 working days from receipt of your letter to inform you of the conclusion of this review. This second response will be read and approved by a director before it is sent to you.
6. If you remain dissatisfied you may refer the matter to the Ombudsman Services: Property, PO Box 1021, Warrington WA4 9FE.

Please note, that by making a formal complaint to Burnel & Co and/or the Ombudsman, this will not necessarily delay or prevent our Debt Recovery Department issuing legal proceedings against you for any sums outstanding. Any complaint, pending or otherwise is an entirely separate matter to the fees due to us and therefore should be settled promptly to avoid litigation.
Last updated at 1:02 PM 09/03/2018 by Luisa Burnel

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Opening hours


  • Monday: 09:30 - 18:00
  • Tuesday: 09:30 - 18:00
  • Wednesday: 09:30 - 18:00
  • Thursday: 09:30 - 18:00
  • Friday: 09:30 - 18:00
  • Saturday: 10:00 - 14:30
  • Sunday: Closed


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