Burnel & Co

32 reviews 5 /5 rating
  • 94% valuation accuracy
  • 100% recommend
  • 95% fee satisfaction
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    Mario Grochowiec
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    Luisa Burnel
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    Sabeena Meer
Covering Hounslow Central, Hounslow East, Isleworth, Osterley, Heston, Cranford and the surrounding Heathrow area.

9 Red Lion Court Alexandra Road
Hounslow Central,Hounslow
Greater London
TW3 1JS
020 8570 7774

 
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Jun 17,2017
Minithumbup
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Luisa Burnel
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Luisa Burnel
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Jun 17,2017
1 people found
this helpful
Professional and helpful lady with an excellent service and dedication to her clients. I have had rented out my properties through Brunel for a few years and never been disappointed with Tanents or service, also last year Luisa sold one of properties within few weeks of advertising... great company to deal with !...
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Very reasonable, best in town !
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May 22,2017
Minithumbup
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May 22,2017
3 people found
this helpful
We've worked for many years with Burnel & Co and Luisa has proven invaluable. She always makes herself available for advice when needed and support in case of issues. I would highly recommend them....
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By: Luisa
May 25, 2017
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Dear Ms Fewkes, it is our pleasure to assist you with your properties. Thank you for your kind review, we look forward to many more years working together. We are always on hand for help, support and guidance. Best Wishes, all at Burnel & Co ...
May 18,2017
Minithumbup
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May 18,2017
3 people found
this helpful
I want to say Thanks to Burnel & Co , they made my mooving process so easy and comfortable! Wonderful people are working there, a special thanks goes to Sabeene , she is such a lovely lady , she really knows how to work with people !!! I recommend this company!...
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By: Burnel & Co
May 25, 2017
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Hello Felicia,we are so pleased you are happy and we were able to help you move into your home. Thank you for your lovely review and kind words for Sabeena! It is our aim at Burnel & Co to provide an excellent service to all our clients and positive feedback is very encouraging. Thank you ...
Feb 02,2017
Minithumbup
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Feb 02,2017
5 people found
this helpful
I have been tenant of Burnel & co. since 5 years overall staff very friendly.Mario always ansring the phone calls. My wife got good communication with Luisa who always glad to help.definetly I will recommended them.100%deposit refunded within a week after moving out.thank you so much. All the very best. Rajesh & Nargis...
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I found their fees very reasonable
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Jan 11,2017
Minithumbup
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Mario Grochowiec
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Jan 11,2017
9 people found
this helpful
As a Landlord i had struggled finding a property agent to rent out and manage my property for me, until i met Burnel in 2004. From the start they were very professional and reassuring. A 16 years relationship which felt more like a family relation than a business interaction. As an avid traveller, i never once had to worry when i was away, any fault or problems at the property was relayed immediately and dealt with by Burnel promptly, with regular feed backs etc. Unfortunately that relation came...
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Burnel has always kept their rates competitive and very reasonable, unlike most agents i dealt with around the area who increases their rates every so often.
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By: Burnel & Co
May 25, 2017
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Dear Frank, thank you for your kind review and summary of our working time together letting your property since 2004. It has been a pleasure liaising with you, and providing an excellent service. We all wish you the best in your future endeavours and remind you to pop in for cappuccino and catch up when you are next in the UK. ...
Nov 02,2016
Minithumbup
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Nov 02,2016
10 people found
this helpful
As a young man starting out in a new city and looking to rent and later buy my first home, I had no contacts or anything to go on except the internet till I met Luisa at Burnel & Co . Luisa is smart, informative, professional, helpful and reliable. She answered all my questions throughout the process, helped me determine neighborhood, size, and price of home that best suited my needs. She gave great advice on strategy when I found the house I wanted. I am also proud to say that Luisa treats...
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Great Fees!!
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Aug 17,2016
Minithumbup
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Mario Grochowiec
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Luisa Burnel
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Aug 17,2016
12 people found
this helpful
This is a very professional agency. They look after my interests and at the same time they are fair to all concerned. I cannot find any fault from them. I would thoroughly recommend them to all landords, tenants and contractors....
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Their fees are the same as everywhere else, but they provide an excellent customer service and earn their fees.
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By: Burnel & Co
May 25, 2017
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Thank you Mr Patel for your time and kind review. Apologies for the late response. It is always a pleasure speaking to you. We are delighted you chose Burnel & Co for the letting and management of your properties. Client satisfaction is of utmost importance and we welcome feedback. Looking forward to many more years assisting you! From all at Burnel & Co ...
Jul 18,2016
Minithumbup
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Jul 18,2016
16 people found
this helpful
I have used Burnel & Co since 2002 to rent my flats. They have been extremely efficient in placing good tenants in the flats. They carry out proper diligence against the tenants ensuring that they are able to meet financial obligations and are well suited to the property. One of the couples placed in one of the flats in 2003, are still there – that says it all! All staff members are very professional, friendly and helpful, always willing to go that extra mile. They offer an exceptional...
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Good
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May 18,2016
Minithumbup
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Luisa Burnel
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Mario Grochowiec
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May 18,2016
19 people found
this helpful
Very friendly & warm, always glad to help. Great communication with all staff members. Very quick deposit refund. Definitely I would recommend them. We will miss all of you. Thank you guys for everything. Wish you all the best. Kindest regards, Ania & Adam...
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Dec 05,2015
Minithumbup
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Luisa Burnel
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Mario Grochowiec
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Dec 05,2015
25 people found
this helpful
It was a chance meeting that brought me to Burnel Estate Agents in Hounslow. They helped me find Tenants for my property and when I was ready to sell, I used Burnel Estate Agents as sole agents for my property. Luisa and Mario were always helpful in giving me the right advice and helped me find a buyer. They responded within minutes of my calls and also found me a conveyance solicitor....
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Very cost effective.
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Aug 13,2015
Minithumbup
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Luisa Burnel
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Mario Grochowiec
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Aug 13,2015
29 people found
this helpful
I have been a tenant of Burnel & Co since 2008 and have moved 3 times with them. They have been fantastic, very accommodating and understanding. Thank you for all your help over the years. Recommend to use as an Estate Agent. Catherine from TW2 & TW4...
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Aug 04,2015
Minithumbup
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Mario Grochowiec
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Aug 04,2015
28 people found
this helpful
We have rented this property in Oct 2014 and Mario has been prompt in responding to any queries that needs attention overall staff are very friendly and helpful...
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I found their fees to be reasonable value for the hassle free service
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Jun 24,2015
Minithumbup
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Mario Grochowiec
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Jun 24,2015
29 people found
this helpful
I rented a property from Burnel and Co. We stayed in the property for more than a year. Had a great experience with this company. Didnt have any issues and all and if any minor maintenance work was required it was immediately rectified. I didnt even need to call as on email was enough. Mario was Very very professional and extremely helpful. Unlike other companies in the UK they have refunded 100% of the deposit within just a few days of moving out. Excellent job and very well done....
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Mar 08,2015
Minithumbup
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Mar 08,2015
32 people found
this helpful
Excellent Support and customer care !!! I got the rental agreement in just a day, which is awesome. Thank you very much !! I would like to give 6 stars out of 5....
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Fees could have been little lesser.
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Mar 07,2015
Minithumbup
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Mario Grochowiec
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Mar 07,2015
31 people found
this helpful
Is been a pleasure to rent with Burnel and Co from the begining. Marios is very good as his job. From the begining we built a very good relation agent-tenant. I would highly recomend them again, and will definitly cooperate in the future....
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Dec 16,2014
Minithumbup
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Mario Grochowiec
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Dec 16,2014
33 people found
this helpful
Appartment was had been painted, it had new carpet and I was also given new bed. Agreed Times were kept. Payments were processed in orderly Manner - and when I was late with my requests for deposit return and had trouble filling in the forms, I was both reminded and help By the agent. Excellent Service with only one minus, could not always reach immediately: brobably serving other customers as well :) ...and one more positive thing the appartment had drying washing machine which suited very well...
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Dec 11,2014
Minithumbup
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Mario Grochowiec
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Dec 11,2014
34 people found
this helpful
Me and my wife used to live in a studio flat rented from that agency for about 2 years. During that time there was no problems at all with communications to agents or with resolving any issues. Mario always answers phone calls as well as gets all of the issues done quickly and efficiently. After moving out from a flat the money from the deposit was on our account in a week time. I truly recommend that agency for others. Thank you....
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Oct 03,2014
Minithumbup
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Mario Grochowiec
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Oct 03,2014
35 people found
this helpful
I was renting flat managed by this agency for couple of months and I would strongly recommend them to any perspective new tenants. Mario was very nice and helpful. He was responding to any questions quickly and all the issues were perfectly addressed. I had no problems with getting my deposit back. My whole experience with them was very positive....
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Sep 08,2014
Minithumbup
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Mario Grochowiec
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Sep 08,2014
34 people found
this helpful
I have dealt with this company for many years and I have never experienced any problem with them. They are straightforward, honest and reliable unlike others that we have experienced in this area. I would recommend them for their professional service....
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Jul 11,2014
Minithumbup
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Mario Grochowiec
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Jul 11,2014
38 people found
this helpful
We have been dealing with Mario for over a year now. We have found him to be professional, kind, efficient and very helpful. His communication with us has been excellent. He always replies quickly to any requests and always keeps us informed. I cannot speak highly enough of him and I just wish other agents had his work ethic and people skills. I have recommended him to friends renting a property....
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May 21,2014
Minithumbup
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May 21,2014
39 people found
this helpful
My family and I have been using Burnel & Co agency services for the past 12 years and highly commend them on their outstanding service. They always find the most suitable tenants and provide an efficient service from start to finish including contracts and agreements, rent collecting and dealing with any problems. They are a reliable company and I can trust them to manage my properties with very little involvement from myself. We have not had any cause for concern in 12 years which speaks...
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Dec 11,2013
Minithumbup
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Dec 11,2013
42 people found
this helpful
I was renting flat managed by Burnel for over five years. During that time agency was responding promptly and fixing any problems in reasonable time. Staff was nice and helpful. Paperwork and bureaucracy limited to absolute minimum. Highly recommended....
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Nov 27,2013
Minithumbup
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Nov 27,2013
44 people found
this helpful
First class service, kind thoughtful in preparing my tenancy agreement had no problems getting my deposit back,...
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Nov 21,2013
Minithumbup
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Luisa Burnel
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Mario Grochowiec
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Nov 21,2013
44 people found
this helpful
As a landlord I have had bad experiences with other letting agents in the area. I was introduced to Luisa at Burnel & Co. in 2002. Both Luisa and Mario are very professional in their attitude and have always found very good tenants for me and I have never voids between tenants. They are always extremely helpful and open in their dealings with me. I would recommend them to other landlords without hesitation....
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Nov 14,2013
Minithumbup
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Nov 14,2013
44 people found
this helpful
They have provided excellent service throughout the 3 years I have dealt with them. The staff is very co operative and helpful....
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Nov 06,2013
Minithumbup
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Mario Grochowiec
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Nov 06,2013
44 people found
this helpful
Mario has been very professional in the way he had interacted with us. All issues raised were prompty addressed and the exit process was also well managed. I would highly recommend his services....
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Oct 18,2013
Minithumbup
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Mario Grochowiec
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Oct 18,2013
46 people found
this helpful
Mario was very helpful, very quickly found a flat for me and done all the paperwork, highly recommending Burnel & Co , great customer service , happy with my experience of them ....
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May 30,2013
Minithumbup
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Mario Grochowiec
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May 30,2013
48 people found
this helpful
We spent nearly 2 years at Olivia Court on Hanworth Road . We are very happy with the service from Mario. We can recomend Burnel & Co to any prospective new tenants....
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Feb 21,2013
Minithumbup
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Mario Grochowiec
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Feb 21,2013
50 people found
this helpful
Mario did a great job on finding us a descent tenants. He helped in every aspect of the letting from beginning to the end and was very supportive. He valued our requirements . Highly recommended....
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Dec 17,2012
Minithumbup
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Mario Grochowiec
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Dec 17,2012
51 people found
this helpful
We spent over three years at our flat and were very happy with the service from Mario. We can recomend Burnel & Co to any prospective new tenants. We were happy with our experience of them....
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Areas covered
  • Isleworth
  • UB2
  • Hounslow
  • Hayes
  • Chiswick
  • Cranford
  • Heathrow
  • Tw12
  • TW13
  • TW14

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Agent Fees

Fees:
In addition to the fixed tenancy agreement charge of £150 per tenancy shown on the property details, there will be variable charges payable when an offer is agreed in principle:
• Referencing charge per applicant and / or guarantor:
Individual tenant £100
Company tenant £110
• Inventory check in costs £50 per tenancy (where applicable)
• A holding deposit of £500, which will be offset against the initial rental payment should the tenancy proceed.
Last updated at 3:37 PM 25/05/2017 by Luisa

Complaints Procedure

Burnel & Co
Complaints Procedure 2017

If you have a complaint this document sets out the procedure which we will follow in dealing with your complaint.

1. Complaints about the service of Burnel & Co should be sent in writing to:
L Burnel - Burnel & Co, 9 Red Lion Court, Alexandra Road Hounslow Middlesex TW3 1JS
2. Where your complaint may have initially been made orally to one of our offices you will be required to send full details of your complaint in writing to the Directors or by email to info@burnel.co.uk
3. Once we have received written details of your complaint, we will contact you in writing within 3 working days to acknowledge your complaint and advise you of the actions we will be taking. You will also be invited to make any further comments you may have in relation to the circumstances leading to your complaint.
4. Within 15 working days of receiving your written complaint, we will write to you to inform you of the outcome of our investigation and let you know what actions have been or will be taken. This response will have been provided by one of our Customer Service team under the direction of our Customer Services Manager.
5. If you remain dissatisfied with any aspect of the handling of your complaint you should contact the Directors again at the above address, who will instigate a further review and you will receive a written response within 15 working days from receipt of your letter to inform you of the conclusion of this review. This second response will be read and approved by a director before it is sent to you.
6. If you remain dissatisfied you may refer the matter to the Ombudsman Services: Property, PO Box 1021, Warrington WA4 9FE.

Please note, that by making a formal complaint to Burnel & Co and/or the Ombudsman, this will not necessarily delay or prevent our Debt Recovery Department issuing legal proceedings against you for any sums outstanding. Any complaint, pending or otherwise is an entirely separate matter to the fees due to us and therefore should be settled promptly to avoid litigation.
Last updated at 3:37 PM 25/05/2017 by Luisa
Mario Grochowiec - no image available Mario Grochowiec
Lettings Negotiator 19 reviews

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Luisa Burnel - upload your photo Luisa Burnel
 6 reviews

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Sabeena Meer - no image available Sabeena Meer
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Opening hours


  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 14:30
  • Sunday: Closed

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