96% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
93% lettings fee satisfaction
If your home is your most valuable asset, then experience is ours. The Burn & Warne sales and lettings teams comprises a group of highly motivated, professional, dedicated and experienced estate agents with vast knowledge of the local market place.Providing nothing but the very best service to our clients is ...
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If your home is your most valuable asset, then experience is ours. The Burn & Warne sales and lettings teams comprises a group of highly motivated, professional, dedicated and experienced estate agents with vast knowledge of the local market place.
Providing nothing but the very best service to our clients is at the very heart of everything we do. Our clients say we are professional, hard working, friendly, knowledgeable, and helpful, all the attributes you should expect from your leading independent estate agent.
Providing nothing but the very best service to our clients is at the very heart of everything we do. Our clients say we are professional, hard working, friendly, knowledgeable, and helpful, all the attributes you should expect from your leading independent estate agent.
Latest Reviews
View all Reviews 286
Featured Review
a
reviewed by 'Luca'
Featured Review
a
reviewed by 'Michelle'
Featured Review
a
reviewed by 'Michelle'
Featured Review
a
reviewed by 'Rabina and Sunil'
Featured Review
a
reviewed by 'Mick C'
31st Mar 2020
reviewed by 'Michael'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £35,000 | £650,000 |
| Lettings | 100% | 93% | £650 | £1,950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 40 | 1 | 68 | 0 | 99 | 3 | 70 | 2 | 3 | 0 |
Areas covered
- SM1
- SM2
- SM3
- SM4
- SM5
- SM6
- SM7
Address
Bank House 3 Sutton Court Road
Sutton
Surrey
SM1 4SY
020 8642 1234
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Latest Properties
No Properties
Images & Videos
Featured Review
a
Dec 16,2014
Dec 16,2014
0
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Hi there,
I am taking the time to write this review just to let people know what an excellent service we received by Olly Reeves at Burn & Warne.
We did not buy a flat through Burn & Warne BUT the effort that Olly Reeves put into ...
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Featured Review
a
Nov 11,2013
Nov 11,2013
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I was recommended Burn and Warne from friends of mine who bought and sold their house through them, after I had a number of terrible experience with other estate agents in the area who left doors unlocked after viewings, lights left on, excuses, lack of ...
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Featured Review
a
Nov 11,2013
Nov 11,2013
1
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I was recommended Burn and Warne from friends of mine who bought and sold their house through them, after I had a number of terrible experience with other estate agents in the area who left doors unlocked after viewings, lights left on, excuses, lack of ...
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Nov 11, 2013
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Hello Michelle
Thank you for your impartial review and kind words on our service. glad you liked it and best wishes going forward for 2104!
Regards
Neil Warne ...
Featured Review
a
Dec 04,2013
Dec 04,2013
1
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We highly recommend Burn & Warne Lettings Service.
On our first meeting with Mr. Maas (Lettings Service Manager), we found him to be professional, courteous and friendly. We immediately developed a rapport with him because he was genuine and did not try to exaggerate the services ...
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Dec 18, 2013
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Many many thanks for your review!
With so many letting agents working in Sutton it is nice to know that Simon and his team are working professionally and never under delivering!
Simon will be so pleased with your review!
Regards
Neil Warne
Director ...
Featured Review
a
Mar 23,2018
Mar 23,2018
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Historically Estate Agents have a bad reputation and deservedly so in some cases. I'm happy to say Burn & Warne buck that trend massively and will restore your faith in the whole buying/selling process.
Paul sold our house through an open day, a process I ...
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Comment on agent fees
Really fair
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Mar 31,2020
Mar 31,2020
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These guys are amazing
Viewed a place and they said it wasn’t right for me and showed me a place and got the property £50 cheaper than the asking price...
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Mar 30,2020
Mar 30,2020
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The most friendly and helpful estate agent i have come across.
I was looking to rent and came across Burn & Warne, my initial contact was with Elliott who was instantly welcoming and extremely helpful. I have had very bad experiences with estate agents in the ...
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Mar 24,2020
Mar 24,2020
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We were impressed with Burn & Warne from our very first meeting with Adrain Bowles; their knowledge of the property market, the area and marketing strategies were excellent. The sales process has been very efficient, expertly managed and the support and communication we have received, particulalry ...
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Mar 20,2020
Mar 20,2020
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Everyone tarnishes estate agents with the same brush but I can honestly say that Burne and Warne are different - in a good way ! They are all genuinely nice, helpful people and cannot recommend them enough. Thanks again for your all your help....
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Mar 09,2020
Mar 09,2020
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The most helpful estate agent I have ever dealt with, extremely professional and helpful from the beginning to the end of my buying experience. Highly recommended. I wish all estate agents are like Kelly Romani....
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Mar 06,2020
Mar 06,2020
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Great experience. Was with a different Estate Agent for a while and had no luck. Switched to Burn and Warne and sold quickly. Very proactive. Kelly was great to deal with. Thanks very much!...
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Mar 02,2020
Mar 02,2020
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I will recommend Burn & Warn state agency to anyone, especially for first-time buyers. This is the one you can trust with, no lies which I had experienced with others and Paul fished me out.
I have been looking for a property over a year and ...
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Mar 02,2020
Mar 02,2020
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Brilliant service provided by Elliot & John. Very quick to react always return calls. Would strongly recommend! Thank you guys!...
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Feb 26,2020
Feb 26,2020
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Amazing!
I purchased my first property with them and the service was professional from the word go. Kelly you’ve been amazing and all the office staff there. Great team, great company. Thank you so much....
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Feb 18,2020
Feb 18,2020
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Eliot and John have provided a very sincere, friendly and professional service. They have been prompt in all of their communication....
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Feb 17,2020
Feb 17,2020
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Made the move easy, John and Elliott both very helpful and went the extra mile.
Very happy with the friendly environment we encountered.
Will say though the flat wasn't cleaned very well before we arrived....
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Feb 14,2020
Feb 14,2020
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Excellent service .
John and Elliott were incredible helpful throughout my property rental .
Good advice , clear communication , transparent on fees and a real pleasure to deal with .
Take their time to really match your property with suitable tenants , not just ' who puts the deposit down ...
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Jan 28,2020
Jan 28,2020
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Brilliant service
Elliot and John showed so much kindness, patience and excellent customer service throughout. It was the easiest process ever. The whole thing took 2 weeks to sort and finalise. Really accommodating and genuinely so grateful to them for making an extremely stressful process an ...
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Jan 20,2020
Jan 20,2020
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I have just sold using Burn & Warne. The sale hit a couple of bumps in the way due to a buyer pulling out at the very last minute, but Burn & Warne kept positive throughout and using local knowledge of the market found another buyer within ...
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Jan 17,2020
Jan 17,2020
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Kelly, Neil, Elliot and the team are spot on with their advice, proactive approach, local knowledge and market insights. I have been so impressed by how slick the operation is and will turn to them again when I come to sell my property....
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Jan 17,2020
Jan 17,2020
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Kelly is one of the best agents I ever met, she is hard working and dedicated. She very polite and caring. The reason i bought the house and finished the sale despite they delays was Kelly and her supportive attitude. Next time if I want ...
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Jan 14,2020
Jan 14,2020
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I have known Neil for many years and have purchased several properties from his firm. Having sold one in 2019, I found myself impressed with the speed and proficiency with which they go about their business. They were pro-active and helpful with marketing and we accepted ...
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Jan 13,2020
Jan 13,2020
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From my first call to Burn & Warne I found them to be knowledgeable, personable and professional.
Kelly was really friendly and always had time to deal with any queries I had. She keeps a great handle on things and is up to date with the ...
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Jan 13,2020
Jan 13,2020
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I'm currently using Burn & Warne to sell a property.
From my first call to them I found the team to be professional, knowledgeable and helpful, especially as I don't live in the local area and have therefore relied on them to give me local market ...
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Jan 11,2020
Jan 11,2020
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I used Burn and Warne for a flat sale in Sutton recently. Their marketing was excellent and within 10 days I had two offers, one of which I accepted. During the conveyancing process they kept me up to date with what was happening at their end ...
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Jan 07,2020
Jan 07,2020
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I recently relocated to Surrey, knowing very little of the area. Elliott Moore was extremely helpful in assisting me in identifying the right areas and property for me. He went above and beyond and inspires confidence so I quickly felt at ease. The entire office ...
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Dec 23,2019
Dec 23,2019
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Great service and very lovely people to deal with. The whole procedure was completed very quickly and swiftly, we had no problems with anything...
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Dec 21,2019
Dec 21,2019
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We have had excellent service from the beginning. Kelly is welcoming and friendly. She keeps in contact with us and cant do enough to help us....
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Dec 19,2019
Dec 19,2019
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Kelly Romani was super efficient and helpful!
She answered all my many questions and made the purchase process as easy as possible. I highly recommend Burn & Warne and particularly Kelly....
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Dec 19,2019
Dec 19,2019
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I will recommend Burn & Warn state agency to anyone, especially for first-time buyers. This is the one you can trust with, no lies which I had experienced with others and Paul fished me out.
I have been looking for a property over a year and ...
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Dec 18,2019
Dec 18,2019
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Burn & Warne are a local agent, not your big chain and it shows in service you receive. We chose to sell with them as we originally bought the property through Paul and were happy with the service. Despite it being 9 years later, Paul remembered us!
...
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Dec 18,2019
Dec 18,2019
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I have viewed a number of properties with Kelly and she had been very helpful during the viewing sessions. Provided me with all the required information and had good knowledge of the owner and the property.
She is very personable and friendly which makes her ...
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Dec 17,2019
Dec 17,2019
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I recommend burn & warne agencies to everyone. Great service. Guys are able to help at any time. Great atmosphere. I highly recommend. 5 stars ☆☆☆☆☆...
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Dec 16,2019
Dec 16,2019
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My experience with Burn & Warne in Sutton couldn't have been better. Kelly, my main contact, has kept me posted all steps of the way while searching a buyer for my property. Especially important for me as I live abroad, making the sale of a home ...
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Dec 16,2019
Dec 16,2019
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The buying process has been a scary and stressful process for us until we met Kelly of Burn and Warne. From the moment we met her she has been incredibly helpful and just genuinely lovely. She has supported us throughout the browsing and buying process. ...
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Paul
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Elliott
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Adrian
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John
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Kelly
(15)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Burn and Warne Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
Stage 1 – Please submit your Complaint in writing to
Adrian Bowles, Bank House, 3 Sutton Court Road, Sutton, SM1 4SY or by e mail to: adrian@burnandwarne.co.uk
What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. We will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
Stage 2
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by the Managing Director Neil Warne.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
Stage 3
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:13 AM 17/09/2019 by allAgents
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
Stage 1 – Please submit your Complaint in writing to
Adrian Bowles, Bank House, 3 Sutton Court Road, Sutton, SM1 4SY or by e mail to: adrian@burnandwarne.co.uk
What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. We will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
Stage 2
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by the Managing Director Neil Warne.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
Stage 3
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Awards won by Burn & Warne
Individual Branch Awards
Sutton, SM1
-
2019
Best Estate Agent in SM1
-
2019
Best Letting Agent in SM1
-
2019
Best Overall Agent in SM1
-
2018
Best Letting Agent in SM1
-
2018
Best Overall Agent in SM1
-
2018
Best Estate Agent in SM1
-
2018
Best Estate Agent in Sutton
-
2017
Best Letting Agent in SM1
-
2017
Best Estate Agent in SM1
-
2017
Best Overall Agent in SM1
-
2017
Best Estate Agent in Sutton
-
2019
Best Letting Agent in Sutton
-
2019
Best Estate Agent in Sutton
-
2019
Best Overall Agent in Sutton
-
2018
Best Letting Agent in Sutton
-
2018
Best Overall Agent in Sutton
-
2017
Best Letting Agent in Sutton
-
2017
Best Overall Agent in Sutton
