Burn & Warne
4.8/5, 251 reviews
98% recommended
96% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
92% lettings fee satisfaction
If your home is your most valuable asset, then experience is ours. The Burn & Warne sales and lettings teams comprises a group of highly motivated, professional, dedicated and experienced estate agents with vast knowledge of the local market place.Providing nothing but the very best service to our clients is ... show more If your home is your most valuable asset, then experience is ours. The Burn & Warne sales and lettings teams comprises a group of highly motivated, professional, dedicated and experienced estate agents with vast knowledge of the local market place.
Providing nothing but the very best service to our clients is at the very heart of everything we do. Our clients say we are professional, hard working, friendly, knowledgeable, and helpful, all the attributes you should expect from your leading independent estate agent.
Estate Agents in Sutton | Burne & Warne

Latest Reviews View all Reviews 251
Featured Review
a
reviewed by 'Luca'
“Hi there,I am taking the time to write this review just to let people know what an excellent service ......”
Featured Review
a
reviewed by 'Michelle'
“I was recommended Burn and Warne from friends of mine who bought and sold their house through them, after I ......”
Featured Review
a
reviewed by 'Michelle'
“I was recommended Burn and Warne from friends of mine who bought and sold their house through them, after I ......”
Featured Review
a
reviewed by 'Rabina and Sunil'
“We highly recommend Burn & Warne Lettings Service.On our first meeting with Mr. Maas (Lettings Service Manager), we found him ......”
Featured Review
a
reviewed by 'Mick C'
“Historically Estate Agents have a bad reputation and deservedly so in some cases. I'm happy to say Burn & Warne buck ......”
5th Dec 2019
reviewed by 'M Alsammarai'
“I was initially recommended Burn & Warne by family at a time when I had a property to let which was ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £35,000 £650,000
Lettings 100% 92% £650 £1,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 1 58 0 90 2 58 2 2 0
Areas covered
Address

Bank House 3 Sutton Court Road
Sutton
Surrey
SM1 4SY
020 8642 1234

Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Estate agents
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Featured Review
a

“Hi there,I am taking the time to write this ......”

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Dec 16,2014
Minithumbup
By: 'Luca'
Dec 16,2014
0 people found
this helpful
Hi there, I am taking the time to write this review just to let people know what an excellent service we received by Olly Reeves at Burn & Warne. We did not buy a flat through Burn & Warne BUT the effort that Olly Reeves put into ...
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Featured Review
a

“I was recommended Burn and Warne from friends of mine ......”

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Nov 11,2013
Minithumbup
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Adrian
By: 'Michelle'
Nov 11,2013
0 people found
this helpful
I was recommended Burn and Warne from friends of mine who bought and sold their house through them, after I had a number of terrible experience with other estate agents in the area who left doors unlocked after viewings, lights left on, excuses, lack of ...
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Featured Review
a

“I was recommended Burn and Warne from friends of mine ......”

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Nov 11,2013
Minithumbup
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Adrian
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Neil
By: 'Michelle'
Nov 11,2013
1 people found
this helpful
I was recommended Burn and Warne from friends of mine who bought and sold their house through them, after I had a number of terrible experience with other estate agents in the area who left doors unlocked after viewings, lights left on, excuses, lack of ...
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By: houses
Nov 11, 2013
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Hello Michelle Thank you for your impartial review and kind words on our service. glad you liked it and best wishes going forward for 2104! Regards Neil Warne ...
Featured Review
a

“We highly recommend Burn & Warne Lettings Service.On our first ......”

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Dec 04,2013
Minithumbup
By: 'Rabina and Sunil'
Dec 04,2013
1 people found
this helpful
We highly recommend Burn & Warne Lettings Service. On our first meeting with Mr. Maas (Lettings Service Manager), we found him to be professional, courteous and friendly. We immediately developed a rapport with him because he was genuine and did not try to exaggerate the services ...
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By: houses
Dec 18, 2013
View all comments (1)
Many many thanks for your review! With so many letting agents working in Sutton it is nice to know that Simon and his team are working professionally and never under delivering! Simon will be so pleased with your review! Regards Neil Warne Director ...
Featured Review
a

“Professional and friendly Estate Agents with true local knowledge...”

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Mar 23,2018
Minithumbup
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Paul
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Neil
By: 'Mick C'
Mar 23,2018
0 people found
this helpful
Historically Estate Agents have a bad reputation and deservedly so in some cases. I'm happy to say Burn & Warne buck that trend massively and will restore your faith in the whole buying/selling process. Paul sold our house through an open day, a process I ...
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Comment on agent fees
Really fair
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Was this helpful? Yes

“Friendly, competent and get the job done...”

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Dec 05,2019
Minithumbup
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John
By: 'M Alsammarai'
Dec 05,2019
0 people found
this helpful
I was initially recommended Burn & Warne by family at a time when I had a property to let which was advertised by multiple other agencies in Sutton for quite some time in the market without success... I felt other agencies were not very active, lacked ...
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“A Friendly, stress-free, professional way of ......”

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Dec 04,2019
Minithumbup
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Kelly
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Adrian
By: 'Helmi Akili'
Dec 04,2019
0 people found
this helpful
A Friendly, stress-free, professional way of selling a property I can't stress how great the people at Burn & Warne are! I, rather hastily, decided to use a well known online estate agent to sell my flat to save some money. After 3 months of no viewings ...
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“Excellent agent, great team, no messing about......”

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Dec 02,2019
Minithumbup
By: 'John Silvester'
Dec 02,2019
0 people found
this helpful
Excellent agent, great team, no messing about, loads of viewings and a sale in a short space of time having been with other agents for months with poor results. Highly recommended....
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“Fantastic Personable Service...”

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Nov 29,2019
Minithumbup
By: 'Nadiya'
Nov 29,2019
0 people found
this helpful
Burne and Warne were incredibly professional throughout the whole process of selling my flat. They understood the market and were able to make effective decisions based on their experience. This was invaluable when I was selling my flat in a tough market. The team are ...
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“Recommended...”

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Nov 16,2019
Minithumbup
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Elliott
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John
By: 'MUZAFFAR MASOOD'
Nov 16,2019
0 people found
this helpful
Very polite, professionals, hard working and cooperative and really helpful in all perspectives. They help me alot to get into the property as quick as possible. Really appreciates their help....
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“Quick efficient service. I found my dream hom......”

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Nov 14,2019
Minithumbup
By: 'Steve Wingrove'
Nov 14,2019
0 people found
this helpful
Quick efficient service. I found my dream home but wasn't on the market myself. So Neil, Adrian, Paul and the whole team marketed and found a buyer for my property within 10 days, Aidan dealt with the mortgage and i am now enjoying my new home ...
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“Quick Help...”

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Nov 07,2019
Minithumbup
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John
By: 'Anastasija Stolicyna'
Nov 07,2019
0 people found
this helpful
I have been a tenant for over two years now and my letting agents at Burn & Warne are always quick to help. Recently one of the white goods malfunctioned in the kitchen and I got a response from John really quickly who organized an appropriate ...
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“The staff at Burn & Warne helped me out fabul......”

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Oct 31,2019
Minithumbup
Staff profile picture
Neil
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Adrian
By: 'mr marc singers'
Oct 31,2019
0 people found
this helpful
The staff at Burn & Warne helped me out fabulously keeping me informed of viewings, feedback and even though the buyer caused a few difficulties the sale was handled in a very professional manner...
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“We currently rent through this team - they ar......”

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Oct 31,2019
Minithumbup
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Elliott
By: 'Abi de Carteret'
Oct 31,2019
0 people found
this helpful
We currently rent through this team - they are really efficient, friendly and nothing is too much trouble. Highly recommendthem...
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Was this helpful? Yes

“Both John and Elliott were very helpful and f......”

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Oct 30,2019
Minithumbup
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John
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Elliott
By: 'Dimos Merachtsakis'
Oct 30,2019
0 people found
this helpful
Both John and Elliott were very helpful and friendly. I moved all the way from Cornwall with a lot luggage and they even helped me carry the stuff to the new house....
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“Very professional and knowledgable of the are......”

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Oct 30,2019
Minithumbup
By: 'Janet theuma'
Oct 30,2019
0 people found
this helpful
Very professional and knowledgable of the area, and were straight forward with me which is how I like to be treated. The viewers they showed round were all potential buyers, no time wasters and they got me a deal I was happy with . Would defeniaty ...
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“Having experienced three other estate agents ......”

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Oct 29,2019
Minithumbup
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Paul
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Kelly
By: 'Derek'
Oct 29,2019
0 people found
this helpful
Having experienced three other estate agents Burn & Warne were a breath of fresh air. They were so professional and yet friendly at the same time. Gave us good advice and plenty of feedback after viewings and they sold the property. We wish we had picked ...
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“Very professional friendly and reliable agents......”

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Oct 28,2019
Minithumbup
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Elliott
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John
By: 'aSHRAF'
Oct 28,2019
0 people found
this helpful
Very professional friendly and reliable agents. I just wanted to say many thanks to elliot more and john joyce for their professionalism, help and support. Much appreciated....
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“Friendly, efficient and professional service.......”

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Oct 25,2019
Minithumbup
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Adrian
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Neil
By: 'Nicola Hall'
Oct 25,2019
0 people found
this helpful
Friendly, efficient and professional service. Excellent knowledge of the local market enabled a quick sale at a good price. I would not hesitate to recommend Burn & Warne to anyone making a property sale in Sutton....
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“Genuinely professional service from burn&warn......”

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Oct 23,2019
Minithumbup
By: 'Pradeep Hallikeri'
Oct 23,2019
0 people found
this helpful
Genuinely professional service from burn&warne at SUTTON office. I cannot speak highly enough of them compared to other agents. all the house they showed us were exact match to our requirements. The appointment were followed up and adhered to time. Neil was extremely helpful ...
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“Absolutely wonderful service!...”

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Oct 20,2019
Minithumbup
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Elliott
By: 'Annemarie'
Oct 20,2019
0 people found
this helpful
Absolutely wonderful service. Elliot has been a great help and answered all of our questions promptly and accurately. Made the process of moving into our first rented property very easy and smooth. Would definitely recommend....
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“First Class Service...”

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Sep 17,2019
Minithumbup
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Elliott
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John
By: 'Elaine Stewart'
Sep 17,2019
0 people found
this helpful
We have been exceptionally impressed with the service we have received from Elliott and John. Throughout the lettings process they have been approachable, friendly and professional. We have no doubt that should we encounter any problems these will be dealt with promptly. Would thoroughly recommend ...
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“I have been using the Burn and Warne lettings......”

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Aug 27,2019
Minithumbup
By: 'Giles Scerri'
Aug 27,2019
0 people found
this helpful
I have been using the Burn and Warne lettings team for the last 2 years, they found me a great tenant within just 48 hours. They’ve been very quick to respond and incredibly helpful with any queries I’ve had. Just signed a new agreement with ...
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“I’ve had a fantastic experience with Burn & W......”

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Aug 22,2019
Minithumbup
By: 'Rosanna Anscombe'
Aug 22,2019
0 people found
this helpful
I’ve had a fantastic experience with Burn & Warne, especially Elliott who has always been exceptionally helpful and friendly. I would highly recommend!...
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“As we all know, moving home can be stressful.......”

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Aug 18,2019
Minithumbup
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John
By: 'Melinda LOUIS'
Aug 18,2019
0 people found
this helpful
As we all know, moving home can be stressful. But Burn & Warne have made the whole process a lot easier. As well as being professional and supportive , they were also friendly for you to feel comfortable enough to ask any questions. Special thanks to John ...
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“Burn & Warne offers a fantastic and reliable ......”

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Jul 21,2019
Minithumbup
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John
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Elliott
By: 'Kah Shin Wong'
Jul 21,2019
0 people found
this helpful
Burn & Warne offers a fantastic and reliable service. The staff members were always available to help when we had any queries and were really efficient with the process....
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“Cannot recommend Burn & Warne highly enough. ......”

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Jun 28,2019
Minithumbup
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Paul
By: 'Emma McMaster'
Jun 28,2019
0 people found
this helpful
Cannot recommend Burn & Warne highly enough. As first-time sellers we had a LOT of questions and Paul, Olly & Neil all genuinely seemed to care about supporting us through the process and getting us the best possible price. We had far more viewings than with previous ...
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“I have just sold my Mum's flat with the fanta......”

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Jun 26,2019
Minithumbup
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Neil
By: 'David Hunter'
Jun 26,2019
0 people found
this helpful
I have just sold my Mum's flat with the fantastic help of Neil Warne at Burn and Warne. I have come to realise over the last couple of months that retirement flats are not necessarily the easiest places to sell due to the age restrictions ...
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“Honest advice...”

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Jun 19,2019
Minithumbup
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Neil
By: 'Julie Q'
Jun 19,2019
0 people found
this helpful
Neil was the agent for a retirement flat we was buying for our parents, unfortunately our buyer was very unhelpful but Neil was honest and helpful in his advice and I'm happy to say the purchase is now going through....
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N/a
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“Good honest service...”

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Jun 18,2019
Minithumbup
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Paul
By: 'DK'
Jun 18,2019
0 people found
this helpful
This is the fourth time I have used B&W to buy/ sell in Sutton. I have always found them to be hard working and reliable providing a good personable service regardless of market conditions....
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Comment on agent fees
Good
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“FIRST CLASS SERVICE...”

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Jun 09,2019
Minithumbup
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Adrian
By: 'JennyH'
Jun 09,2019
0 people found
this helpful
From my first point of contact with Adrian Bowles I knew that I had chosen the right agent. The service thereafter from Ollie and Paul was second to none. Having dealt with conveyancing myself for over 35 years and having contact with numerous agents in the ...
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“I am very pleased with Burn & Warne in helping me ......”

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Jun 06,2019
Minithumbup
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John
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Elliott
By: 'Ms AM'
Jun 06,2019
0 people found
this helpful
I am very pleased with Burn & Warne in helping me renting the house. They were very straightforward and prompt in providing the relevant information. John Joyce and Elliot Moore were very professional and helpful throughout the renting process. I would definitely recommend Burn & Warne....
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“Always a pleasure dealing with Elliot and John...”

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Jun 06,2019
Minithumbup
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Elliott
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John
By: 'Sally H'
Jun 06,2019
0 people found
this helpful
I have rented property for many years and have found Elliot Moore to be very helpful and professional. This is the third property I have had dealings with him over the last 10 years and I always go back. John Joyce is also very good and ...
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“very good...”

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May 22,2019
Minithumbup
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Paul
By: 'AC_Sutton'
May 22,2019
0 people found
this helpful
Olly provided a very good service from the beginning my search until completion. Prompt responses to every query, impeccable, friendly and professional service. I have tried several other estate agents in the area. Olly is way better. Highly recommended....
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n/a
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“Excellent agents...”

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May 09,2019
Minithumbup
By: 'Nicola'
May 09,2019
0 people found
this helpful
Burn & Warne are the best estate agents we have come across. It has a been a pleasure dealing with them whilst selling our house. They have been very supportive and patient despite a number of challenges we faced along the way. We would definitely recommend. ...
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Comment on agent fees
Very reasonable
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Burn and Warne Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
Stage 1 – Please submit your Complaint in writing to
Adrian Bowles, Bank House, 3 Sutton Court Road, Sutton, SM1 4SY or by e mail to: adrian@burnandwarne.co.uk
What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. We will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

Stage 2
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by the Managing Director Neil Warne.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
Stage 3
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:13 AM 17/09/2019 by allAgents

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