Burn & Warne
4.9/5, 403 reviews
98% recommended
97% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction
If your home is your most valuable asset, then experience is ours. The Burn & Warne sales and lettings teams comprises a group of highly motivated, professional, dedicated and experienced estate agents with vast knowledge of the local market place.Providing nothing but the very best service to our clients is ... show more If your home is your most valuable asset, then experience is ours. The Burn & Warne sales and lettings teams comprises a group of highly motivated, professional, dedicated and experienced estate agents with vast knowledge of the local market place.
Providing nothing but the very best service to our clients is at the very heart of everything we do. Our clients say we are professional, hard working, friendly, knowledgeable, and helpful, all the attributes you should expect from your leading independent estate agent.

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2021 allAgents Estate & Letting Agents Awards


Latest Reviews

 View all Reviews 403
Featured Review
a
reviewed by 'Luca'
“Hi there,I am taking the time to write this review just to let people know what an excellent service ......”
Featured Review
a
reviewed by 'Michelle'
“I was recommended Burn and Warne from friends of mine who bought and sold their house through them, after I ......”
Featured Review
a
reviewed by 'Michelle'
“I was recommended Burn and Warne from friends of mine who bought and sold their house through them, after I ......”
Featured Review
a
reviewed by 'Rabina'
“We highly recommend Burn & Warne Lettings Service.On our first meeting with Mr. Maas (Lettings Service Manager), we found him ......”
Featured Review
a
reviewed by 'Mick'
“Historically Estate Agents have a bad reputation and deservedly so in some cases. I'm happy to say Burn & Warne buck ......”
11th May 2021
reviewed by 'Elaine'
“The service we received from Elliott and John throughout our tenancy was excellent. We had a couple of very minor ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 98% £35,000 £650,000
Lettings 100% 95% £650 £1,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
50 1 108 0 132 5 100 3 4 0
Areas covered
  • SM1
  • SM2
  • SM3
  • SM4
  • SM5
  • SM6
  • SM7
Address

Bank House 3 Sutton Court Road
Sutton
Surrey
SM1 4SY
020 8642 1234

Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Featured Review
a

“Hi there,I am taking the time to write this ......”

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Dec 16,2014
Minithumbup
By: 'Luca'
Dec 16,2014
0 people found
this helpful
Hi there, I am taking the time to write this review just to let people know what an excellent service we received by Olly Reeves at Burn & Warne. We did not buy a flat through Burn & Warne BUT the effort that Olly Reeves put into ...
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Featured Review
a

“I was recommended Burn and Warne from friends of mine ......”

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Nov 11,2013
Minithumbup
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Adrian
By: 'Michelle'
Nov 11,2013
0 people found
this helpful
I was recommended Burn and Warne from friends of mine who bought and sold their house through them, after I had a number of terrible experience with other estate agents in the area who left doors unlocked after viewings, lights left on, excuses, lack of ...
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Featured Review
a

“I was recommended Burn and Warne from friends of mine ......”

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Nov 11,2013
Minithumbup
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Adrian
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Neil
By: 'Michelle'
Nov 11,2013
1 people found
this helpful
I was recommended Burn and Warne from friends of mine who bought and sold their house through them, after I had a number of terrible experience with other estate agents in the area who left doors unlocked after viewings, lights left on, excuses, lack of ...
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By: houses
Nov 11, 2013
View all comments (1)
Hello Michelle Thank you for your impartial review and kind words on our service. glad you liked it and best wishes going forward for 2104! Regards Neil Warne ...
Featured Review
a

“We highly recommend Burn & Warne Lettings Service.On our first ......”

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Dec 04,2013
Minithumbup
By: 'Rabina'
Dec 04,2013
1 people found
this helpful
We highly recommend Burn & Warne Lettings Service. On our first meeting with Mr. Maas (Lettings Service Manager), we found him to be professional, courteous and friendly. We immediately developed a rapport with him because he was genuine and did not try to exaggerate the services ...
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By: houses
Dec 18, 2013
View all comments (1)
Many many thanks for your review! With so many letting agents working in Sutton it is nice to know that Simon and his team are working professionally and never under delivering! Simon will be so pleased with your review! Regards Neil Warne Director ...
Featured Review
a

“Professional and friendly Estate Agents with true local knowledge...”

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Mar 23,2018
Minithumbup
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Paul
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Neil
By: 'Mick'
Mar 23,2018
0 people found
this helpful
Historically Estate Agents have a bad reputation and deservedly so in some cases. I'm happy to say Burn & Warne buck that trend massively and will restore your faith in the whole buying/selling process. Paul sold our house through an open day, a process I ...
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Comment on agent fees
Really fair
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Was this helpful? Yes

“The service we received from Elliott and John......”

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May 11,2021
Minithumbup
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Elliott
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John
By: 'Elaine'
May 11,2021
0 people found
this helpful
The service we received from Elliott and John throughout our tenancy was excellent. We had a couple of very minor property issues but these were resolved very quickly by professional tradespeople. Elliott and John were always available and responded to any queries quickly. They are ...
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Was this helpful? Yes

“Great agents, very professional and kind. Tha......”

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May 10,2021
Minithumbup
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Elliott
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John
By: 'Marcus'
May 10,2021
0 people found
this helpful
Great agents, very professional and kind. That’s why I moved to from one of the property that they take care to another. Nothing to complain....
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“All at the agency were super helpful to deal ......”

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Apr 29,2021
Minithumbup
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John
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Elliott
By: 'Emily'
Apr 29,2021
0 people found
this helpful
All at the agency were super helpful to deal with. John was quick to show us round the property and excellent communication throughout us moving. I would recommend people going to you as you guys are great to deal with....
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Was this helpful? Yes

“Elliott & John have been super helpful and ma......”

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Apr 27,2021
Minithumbup
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Elliott
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John
By: 'Michelle'
Apr 27,2021
0 people found
this helpful
Elliott & John have been super helpful and made my first experience letting a property stress free. Thanks for all your help!...
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Was this helpful? Yes

“Fantastic service all round. Very friendly a......”

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Apr 26,2021
Minithumbup
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Elliott
By: 'Ben'
Apr 26,2021
0 people found
this helpful
Fantastic service all round. Very friendly and helpful from start to finsh. After careful is wonderful too, nothing is to much trouble...
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“Literally the best letting agent I've ever us......”

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Apr 26,2021
Minithumbup
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Elliott
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John
By: 'Mike G'
Apr 26,2021
0 people found
this helpful
Literally the best letting agent I've ever used without a doubt. Elliot and John couldn't do enough to help a tenant out, whether moving in or moving out. Wouldn't hesitate to use them again, and the whole team are just nice people and a delight ...
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“Recommended - Burn & Warne...”

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Apr 20,2021
Minithumbup
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Elliott
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John
By: 'Jim'
Apr 20,2021
0 people found
this helpful
Burn & Warne have a great Lettings team. Elliott & John have been helpful, truthful and friendly through the whole process. I have a great flat and I am really happy with the service I received....
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Was this helpful? Yes

“I have been renting for 7 years and John and ......”

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Apr 13,2021
Minithumbup
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John
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Elliott
By: 'Lily'
Apr 13,2021
0 people found
this helpful
I have been renting for 7 years and John and Elliot were the friendliest and most helpful agents I have ever dealt with. Whenever we had a query or issue it was resolved quickly and they were great when we needed to end our tenancy....
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“Huge thanks to John & Elliott for finding me ......”

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Apr 11,2021
Minithumbup
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Elliott
By: 'Steph'
Apr 11,2021
0 people found
this helpful
Huge thanks to John & Elliott for finding me my ideal home and taking all the stress out of moving! These guys make the moving process as easy as possible and are very professional, always available to answer any questions you have! Throughly recommend!...
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Was this helpful? Yes

“Recent purchase (March 2021)...”

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Apr 09,2021
Minithumbdown
By: 'Phil'
Apr 09,2021
0 people found
this helpful
My interactions with BW were around the purchase of a property. Initially my experience was quite positive the agent who showed me around the house was very pleasant if a little disorganised (they were late and didn't have the correct details with them). After making ...
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“Great service...”

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Apr 08,2021
Minithumbup
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Elliott
By: 'Heather'
Apr 08,2021
0 people found
this helpful
Great service when my partner and I were looking to rent our first flat together. All staff we happened to speak to were very helpful and kind. Elliott was very friendly and trusting throughout the process of moving in and moving out of our rental ...
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“My fiancé have just started renting our first......”

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Apr 08,2021
Minithumbup
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Elliott
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John
By: 'Grace'
Apr 08,2021
0 people found
this helpful
My fiancé have just started renting our first property together. Elliot and John were absolutely amazing, so helpful and friendly. They were available for my questions and made everything simple and fast. Thank you so much for your help and for finding us our perfect ...
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“Excellent experience dealing with Burn&Warne...”

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Apr 07,2021
Minithumbup
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Elliott
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John
By: 'Mr'
Apr 07,2021
0 people found
this helpful
I had an excellent experience dealing with Burn & Warne esp. Elliott for a recent property to let. The respect, support and recognition for NHS workers at the Royal Marsden Hosp. NHS Trust is also overwhelming and much appreciated....
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“Quick.sale....”

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Apr 01,2021
Minithumbup
By: 'Julie'
Apr 01,2021
0 people found
this helpful
After having no joy selling my house. Burn and Warne was recommended to me. Very professional with good advice. The first person that came round eventually purchased my property but they did offer lower than the asking price. However, with some negotiation from their agent ...
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“Thanks @B&W...”

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Mar 30,2021
Minithumbup
Staff profile picture
Kelly
By: 'Heather'
Mar 30,2021
0 people found
this helpful
I sold my property with B&W. Initially met Neil who was professional and very knowledgeable about the local area as you would expect. Kelly conducted the viewings and kept me swiftly updated with the results of these. Kelly always returned my calls promptly answering ...
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“Our experience of selling our house took nearly a year. ......”

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Mar 29,2021
Minithumbdown
By: 'pup'
Mar 29,2021
0 people found
this helpful
Our experience of selling our house took nearly a year. As we trusted B&W being the expert, we listened to them. Unfortunately, it was a HUGE MISTAKE. Our house fell through twice, and the one we were buying through them also fell through. They ...
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“Outstanding service from the friendly staff a......”

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Mar 22,2021
Minithumbup
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Kelly
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Adrian
By: 'Stephen Connellan'
Mar 22,2021
0 people found
this helpful
Outstanding service from the friendly staff at Burn and Warne. As I put offers on several houses with them, I dealt with literally everyone (Paul, Neil, Kelly and Adrian) at some point and they were all very helpful. I had been unlucky whilst trying to ...
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“Outstanding...”

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Mar 19,2021
Minithumbup
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Kelly
By: 'Tom'
Mar 19,2021
0 people found
this helpful
Kelly Romani was outstanding throughout the whole sales process; she is hugely knowledgable, professional and friendly. We are really grateful for her excellent work and cannot recommend her highly enough....
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“We were rather daunted about selling our prop......”

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Mar 19,2021
Minithumbup
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Adrian
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Kelly
By: 'Shirley'
Mar 19,2021
0 people found
this helpful
We were rather daunted about selling our property during this pandemic but the professionalism and friendly manner of the whole team made this experience exceptional. Everything went so smoothly and stress free,we cannot thank them enough. Well done, 100% recommended....
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“Thank you Kelly and Team...”

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Mar 17,2021
Minithumbup
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Paul
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Adrian
By: 'Abolade Akinropo'
Mar 17,2021
0 people found
this helpful
Selling my home brought a lot of anxiety especially as I won’t be in the country to deal with it. Meeting Kelly put my mind at ease, her professionalism, expertise and most of all her positive spirit. Kelly keeps me informed and guides me ...
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“Adrian gave an accurate valuation and puts ov......”

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Mar 17,2021
Minithumbup
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Adrian
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Kelly
By: 'Ian'
Mar 17,2021
0 people found
this helpful
Adrian gave an accurate valuation and puts over the company ethos very well. Kelly was very efficient at organising the viewings around Covid issues. After a short quiet period a good buyer came forward and the process went well....
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“I sold two properties through Burn and Warne ......”

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Mar 12,2021
Minithumbup
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Kelly
By: 'Chris'
Mar 12,2021
0 people found
this helpful
I sold two properties through Burn and Warne recently. The first time Adrian and Paul were very helpful but the second I felt much more supported by Kelly Romani, who was the person that kept me informed when I needed more information. Her help was ...
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“Kelly has been really helpful throughout the ......”

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Mar 12,2021
Minithumbup
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Kelly
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Elliott
By: 'Tai Tsui'
Mar 12,2021
0 people found
this helpful
Kelly has been really helpful throughout the process. Good communication, good dedication. We are also looking to use B&W (with Elliot) to let this property out....
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“Thank you...”

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Mar 04,2021
Minithumbup
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Kelly
By: 'Max'
Mar 04,2021
0 people found
this helpful
For a first time buyer the whole process was made really straightforward and stress free thanks to Kelly. Very professional and supportive throughout and helped with all sorts of queries I had. At times when Kelly wasn’t around, Neil and other staff were very ...
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“The whole team at Burn and Warne exude profes......”

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Mar 02,2021
Minithumbup
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Kelly
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Adrian
By: 'Mark'
Mar 02,2021
0 people found
this helpful
The whole team at Burn and Warne exude professionalism and expertise and experience which count for so much. They are all super friendly and responsive and clearly highly motivated to sell responsibly and speedily but always acting in your interests. Kelly concluded the sale for ...
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“Through the most difficult time the world has......”

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Mar 01,2021
Minithumbup
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Neil
Staff profile picture
Kelly
By: 'Tonia'
Mar 01,2021
0 people found
this helpful
Through the most difficult time the world has seen for years, this team have been nothing but remarkable. They have provided a fabulous service constantly going above and beyond expectations. The team have always been courteous,approachable,professional and understanding. I would like to tag ...
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“Purchase of flat...”

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Feb 20,2021
Minithumbup
By: 'Anna'
Feb 20,2021
0 people found
this helpful
I purchased a flat from Burn and Warne and during this period lasting five months(september8th 2020 to February 2021). All staff especially MR Niel were very courteous and helpful during the procedure of the sale.This agency gave me the impression to be very professional ...
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“I tried to give 6 stars but only 5 available.......”

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Feb 12,2021
Minithumbup
By: 'Darren price'
Feb 12,2021
0 people found
this helpful
I tried to give 6 stars but only 5 available. Kelly has been a breath of fresh air. She’s been very understanding with all my family issues. Kelly is always keeping me in touch with the progress of my move.I would like to say a ...
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“Excellent service, even in a pandemic...”

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Feb 11,2021
Minithumbup
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Kelly
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Adrian
By: 'Vanessa'
Feb 11,2021
0 people found
this helpful
Can't fault them really! Considering my whole dealing with them was across two lockdowns, the whole process went without any problems. They were always willing to speak to me and never forgot about phoning me back etc. All their staff were polite and professional. I'm ...
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“Elliot and John provided a fantastic service ......”

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Jan 27,2021
Minithumbup
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John
Staff profile picture
Elliott
By: 'Luke'
Jan 27,2021
0 people found
this helpful
Elliot and John provided a fantastic service from start to finish. I have rented a number of properties and this was undoubtedly the easiest process I’ve been through. 5/5 I would recommend Elliot and John without any trepidation....
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Staff picture Elliott
(102)
Staff picture Neil
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Staff picture John
(79)
Staff picture Kelly
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Staff picture Adrian
(63)
Staff picture Paul
(61)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Burn and Warne Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
Stage 1 – Please submit your Complaint in writing to
Adrian Bowles, Bank House, 3 Sutton Court Road, Sutton, SM1 4SY or by e mail to: adrian@burnandwarne.co.uk
What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. We will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

Stage 2
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by the Managing Director Neil Warne.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
Stage 3
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:13 AM 17/09/2019 by allAgents

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