• Adrian Bowles
    Adrian Bowles
  • Neil Warne
    Neil Warne
  • Paul Owen
    Paul Owen
  • Simon Mass
    Simon Mass
  • Elliott Moore
    Elliott Moore
  • Shivonn De Silva
    Shivonn De Silva
If your home is your most valuable asset, then experience is ours. The Burn & Warne sales and lettings teams comprises a group of highly motivated, professional, dedicated and experienced estate agents with vast knowledge of the local market place.
Providing nothing but the very best service to our clients is at the very heart of everything we do. Our clients say we are professional, hard working, friendly, knowledgeable, and helpful, all the attributes you should expect from your leading i
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Bank House 3 Sutton Court Road
Sutton
Surrey
SM1 4SY
020 8642 1234

 


Properties for sale
Properties for rent
Jan 03,2017
Minithumbup
By:
Jan 03,2017
Featured Review
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Simon Maas has managed our flats since we bought them. He found clients that have remained in the properties from the start and has managed any issues very efficiently. He gives a friendly, personal service....
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Dec 28,2016
Minithumbup
By:
Dec 28,2016
Featured Review
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Simon has again worked hard at finding us a tenant. He has made the process very easy and always copes with all the hassles involved....
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Comment on agent fees
good
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Dec 20,2016
Minithumbup
By:
Dec 20,2016
Featured Review
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Simon is extremely helpful, understanding and friendly. Having been a tenant in a Burn and Warne property for over five years we have got to know Simon and he is always extremely helpful and effiencent when there is a problem, no matter what the issue....
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Dec 20,2016
Minithumbup
By:
Dec 20,2016
Featured Review
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Adrian Bowles knew the Sutton market very well indeed, and was able to accurately assess the property and estimate the potential range of sale prices. The branch organised a one day viewing, for the many clients already looking for property on their books. This generated many viewings and a very acceptable group of offers. The price achieved was above our expectations, and the sale went through....
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Comment on agent fees
We had a friendly haggle and negotiated a fair price, taking into account fees charged by other agents locally.
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Dec 19,2016
Minithumbup
By:
Dec 19,2016
Featured Review
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I'm a bit fussy but Simon went out of his way to help me find the perfect flat to rent....
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Dec 18,2016
Minithumbup
By:
Dec 18,2016
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Prior to purchasing a buy to let I was slightly apprehensive about it being taken care of completely by the agent, I imagined nagging phone calls / emails / unsuitable tenants and of course the fee you have to pay!. But since day 1 it has been very smooth. The tenants have been carefully matched up, any work that has needed to be done was sorted out quickly with no fuss....just a quick email informing me of what needed to be done. That's what I like about Simon, he obviously knows the business ...
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Comment on agent fees
Pretty much standard I'd have thought.
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Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
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We sold our house in Sutton through Burn & Warne and had a very positive experience. We spoke to most staff members at varying stages of the sales process and all were helpful, courteous and made the whole experience relatively stress free. Special thanks goes to the lovely lady who showed potential buyers around the house on the open day. She worked tirelessly from 10am until later afternoon and really is a credit to the company. I would definitely recommend this company as a refreshing alt...
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Comment on agent fees
Comparable with other agents.
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Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
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Very helpful and friendly staff, Mr Moore was able to answer any/all queries I had quickly with ease. Making sure the whole move was less stressful....
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Comment on agent fees
Agent fees are reasonable
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Dec 13,2016
Minithumbup
By:
Dec 13,2016
0 people found
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Bought my property in August 2015. Burn & Warne were really helpful throughout the whole searching for my property and I felt really listened to my requirements leading me to find my current property. Olly was very accommodating throughout and we were able to visit the property whilst the sale was going through. Were very quick to provide responses to any queries I had as well. Compared to other local estate agents, there really felt a personal touch with Burn & Warne and I would highly ...
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Dec 10,2016
Minithumbup
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Dec 10,2016
0 people found
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Great agent, sold me my property. Paul has great knowledge and is always friendly. Gives you an honest opinion which you want....
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Comment on agent fees
Good
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Dec 05,2016
Minithumbup
By:
Dec 05,2016
0 people found
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Attentive, responsible, re active and understanding of my needs. Always keeping me advised of progress and seeing the transaction through to satisfactory completion. Excellent service...
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Comment on agent fees
Good
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Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
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Question : What makes Burn and Warne special? Answer: There personal and professional service. Everyone in the company is friendly and helpful, something that is so important when buying or selling your own home. I recommend them wholeheartedly...
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Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
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By far the best Estate Agent in the Sutton area. Have dealt with them a number of times over the years and they have always been very professional and helpful. Most Estate Agents these days simply place your property on their website and rightmove, sit back and expect it to sell itself. Burn and Warne will work very hard at actively selling your property, all their agents understand the property market and all associated legal matters....
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Comment on agent fees
Good
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Dec 01,2016
Minithumbup
By:
Dec 01,2016
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My conveyance has been far from simple with complications none of which were the fault of the agents. Indeed they have worked hard and been extremely helpful throughout and I have received very much assistance and courtesy from both the agents named. I have also been impressed with the services of their assistant Shivonne. Conveyance is ongoing and all seems now to be well....
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Comment on agent fees
As a buyer I have so far not paid any but their letting terms quoted to me were very good and competitive.
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Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
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On first meeting Neil, he was self assured and confident in selling our property, how right he proved to be!...
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Comment on agent fees
Good
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Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
I have found Burne and Warne to be very quick and professional in their approach. They have found us a reliable buyer. Mr.Oliver...
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Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
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On hand to answer any questions we have. Accommodating in letting us viewing the property after we have offered, which takes up his selling time on other properties. During the offer process was able to get hold of him easily and always rang back if he was unavailable. The whole team are on hand to answer questions when Paul is unavailable which is really helpful....
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Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
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We are due to exchange in the next couple of days and have had a pleasant experience dealing with burns and warne throughout the process. They have been responsive to queries and easy to keep in contact with....
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Comment on agent fees
Average, agreed joint agent fees but in the end didn't sell as a joint agent and fees were not renegotiated
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Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
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My review is based on the fact that I am writing from my new house Italy, and if Neil Warne and Adrian Bowles hadn't given me support and help throughout the selling of my house, I would almost certainly not be here now. I had been out of the house purchase game for many years and hit it just at the wrong time (the week of Brexit), so everyone was running round like chickens without heads. My buyers were not the easiest to deal with, wanting every T crossed in triplicates, but the Burne & Wa...
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Comment on agent fees
Given that I paid 5% for the estate agent's fees in Italy, the Burne & Warne fees were minimal... And for what they did in this particular sale, they deserved it.
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Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
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Anyone who says it's easy selling a house is mistaken, it can be difficult, heartwrenching and a downright pain. We had all of those but we were fully supported by Neil and his team. When things were challenging they were informative, helpful and supportive and they held our hands all the way. In our experience very few agents give that level of service and honesty. We are very pleased to say in the end we had a successful sale and would totally recommend Burn & Warne....
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Comment on agent fees
Competitive
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Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
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Quick and good service Helpful advice Pushed the purchase through quicker by chasing up relevant parties Professional Knew the area well...
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Comment on agent fees
N/a
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Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
Burn & Warne sold my home in Feb 2016. I found all the staff in the office to be professional, helpful and cooperative. Each member of staff contributed to a successful sale. Selling is never an easy process, though making it easy takes professionalism, courtesy and nerve. Olly was very good at keeping me informed and also the buyers . . . . so overall I am pleased with the sale going through. Thank you....
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Comment on agent fees
Of course we would all like cheaper fees, and now with so much competition and the internet agencies all looking to sell your property costs can be competitive. Though its also important to make sure that you get the best service in selling your home, so with that comes a price. its all abut what you are comfortable paying and negotiating.
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Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
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I have dealt with the team at Burn & Warne for nearly 20 years and have always found them courteous & highly professional. I wouldn't hesitate to employ their services again....
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Comment on agent fees
Fees are competitive and the price achieved was in excess of my expectations.
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Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
From the initial meeting and the impressive brochure, through the viewing day to the accepted offer, the service was excellent. I would highly recommend Burn & Warne....
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Comment on agent fees
Good, after negotiation
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Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
I chose Burn & Warne to sell my house after obtaining 2 other quotes from competing companies. Adrian impressed with his local knowledge and understanding of the market without the need for graphs, charts or other visual aids or props. His estimate of likely potential selling price and strategy to get there in a sellers market was spot on. Other staff members at this branch were also very helpful during the ongoing sales process with prompt answering of phones or returning phone calls ...
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Comment on agent fees
Fees were more competitive than the two others who quoted.
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Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
I initially put my property with *another agent and was guaranteed it would go straight away. After 4 weeks and 3 viewings, things were looking bleak. I ended my agreement with them and approached Burne & Warne who arranged new photos to be taken (which were a country mile better than my originals) and had an open day with 16 viewings within a couple of weeks, and 3 offers of which one I accepted. Everything from start to finish was smooth, both Adrian and Olly were helpful and available ...
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Comment on agent fees
Lower than all other estate agency's contacted
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Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
Pro-active agents who really go the extra mile for their customer, I would not hesitate to recommend them. First class service and competitive fees....
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Comment on agent fees
Very competitive.
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Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
I had not rented a property before and Simon found me a good tenant and prepared all the documents that were required for renting (energy certificate, inventory etc.). Some repairs were required during the first year and the workman was reliable and reasonable with no additional charges for arranging the work. Simon is a nice person to deal with and he is always helpful. If I have one criticism it is that it would be useful to have an invoice at least once a year that I could present to HMRC if ...
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Comment on agent fees
Fees are reasonable. There was no charge for the inventory which some other agents require.
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Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
Neil was outstanding in the sale of our flat. He really kept us in touch and also managed to facilitate a sale despite some very difficult buyers who clearly thought the world revolved around them! Having been around the business a long time, he steered us through it to a positive outcome....
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Comment on agent fees
Good and below industry standard
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Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
Having used Burne and Warne for a considerable number of years i have no hesitation in stating they are very customer friendly and offer great assistance in all aspects of estate agents management....
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Comment on agent fees
good
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Oct 12,2016
Minithumbup
By:
Oct 12,2016
1 people found
this helpful
I popped into Burn & Warne because me and my partner were looking to rent in Sutton. I was lucky enough to meet Eliott who has been super helpful from the word go. I told Elliott our budget and he went out of his way to find something appropriate. He found us the perfect flat in a perfect location! Literally ticked all the boxes. He was also exceptionally helpful when sorting out all the paperwork. Very quick with all communication and always on the end of the phone to answer any questions. ...
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Comment on agent fees
Good - Very reasonable
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Aug 12,2016
Minithumbdown
By:
Aug 12,2016
0 people found
this helpful
The main issue I faced was poor communication from the estate agent and utter lack of interest from the day I signed the contract. I had to chase them repeatedly to get an update. Never called me on their own. Also the agent lack pro-activeness. The only time I managed to get prompt and clear communication was from Neil and that was the last day when I pulled out my property from the market....
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Comment on agent fees
Not applicable as I pulled out.
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Aug 05,2016
Minithumbup
By:
Aug 05,2016
0 people found
this helpful
We visited several agents in the town and decided on this one following good advice from Olly regarding our property to sale and a clear no nonsense description of their selling policy and likely current value....
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Comment on agent fees
Following their valuation we negotiated and agreed a fair Fee with Adrian.
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Jun 13,2016
Minithumbup
By:
Jun 13,2016
0 people found
this helpful
Stellar experience. Genuine from onset and very helpful. Instilled significant confidence in the process, the Agency and support for the remainder of tenancy. Kept appraised at every stage, and responded quickly to any query raised....
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Comment on agent fees
Happy with the fees charged.
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By: neil warne
Jun 13, 2016
View all comments (1)
Good afternoon Wayne thank you for your review of Elliott and our lettings services! Feedback in any content is always appreciated! Regards Neil Warne....
May 16,2016
Minithumbup
By:
May 16,2016
0 people found
this helpful
Very satisfied with the pro-active service received. Questions and enquiries were dealt with promptly and we were kept informed of the progress of the letting without being bothered with unnecessary detail....
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Comment on agent fees
Fair charges - as advised before letting
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Areas covered
  • SM1
  • SM2
  • SM3
  • SM4
  • SM5
  • SM6
  • SM7



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Adrian Bowles Adrian Bowles
22 reviews

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Neil Warne Neil Warne
33 reviews

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Paul Owen Paul Owen
29 reviews

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Simon Mass Simon Mass
37 reviews

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Elliott Moore Elliott Moore
Residential Lettings Portfolio Manager
4 reviews

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Shivonn De Silva Shivonn De Silva
0 reviews

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