Burn & Warne
4.8/5, 286 reviews
98% recommended
96% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
93% lettings fee satisfaction
If your home is your most valuable asset, then experience is ours. The Burn & Warne sales and lettings teams comprises a group of highly motivated, professional, dedicated and experienced estate agents with vast knowledge of the local market place.Providing nothing but the very best service to our clients is ... show more If your home is your most valuable asset, then experience is ours. The Burn & Warne sales and lettings teams comprises a group of highly motivated, professional, dedicated and experienced estate agents with vast knowledge of the local market place.
Providing nothing but the very best service to our clients is at the very heart of everything we do. Our clients say we are professional, hard working, friendly, knowledgeable, and helpful, all the attributes you should expect from your leading independent estate agent.
Estate Agents in Sutton | Burne & Warne

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £35,000 £650,000
Lettings 100% 93% £650 £1,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
40 1 68 0 99 3 70 2 3 0
Areas covered
  • SM1
  • SM2
  • SM3
  • SM4
  • SM5
  • SM6
  • SM7
Address

Bank House 3 Sutton Court Road
Sutton
Surrey
SM1 4SY
020 8642 1234

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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Images & Videos

“These guys are amazing...”

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Mar 31,2020
Minithumbup
Elliott
John
By: 'Michael'
Mar 31,2020
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These guys are amazing Viewed a place and they said it wasn’t right for me and showed me a place and got the property £50 cheaper than the asking price...
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“The most friendly and helpful estate agent i ......”

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Mar 30,2020
Minithumbup
Elliott
John
By: 'Alicia Perrin'
Mar 30,2020
0 people found
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The most friendly and helpful estate agent i have come across. I was looking to rent and came across Burn & Warne, my initial contact was with Elliott who was instantly welcoming and extremely helpful. I have had very bad experiences with estate agents in the ...
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“We were impressed with Burn & Warne from our ......”

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Mar 24,2020
Minithumbup
Kelly
Adrian
By: 'Tom and Vic'
Mar 24,2020
0 people found
this helpful
We were impressed with Burn & Warne from our very first meeting with Adrain Bowles; their knowledge of the property market, the area and marketing strategies were excellent. The sales process has been very efficient, expertly managed and the support and communication we have received, particulalry ...
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“Not your typical agent!...”

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Mar 20,2020
Minithumbup
Elliott
By: 'Lily Rigley'
Mar 20,2020
0 people found
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Everyone tarnishes estate agents with the same brush but I can honestly say that Burne and Warne are different - in a good way ! They are all genuinely nice, helpful people and cannot recommend them enough. Thanks again for your all your help....
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“The most helpful estate agent I have ever dea......”

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Mar 09,2020
Minithumbup
Kelly
By: 'Steven Se Tho'
Mar 09,2020
0 people found
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The most helpful estate agent I have ever dealt with, extremely professional and helpful from the beginning to the end of my buying experience. Highly recommended. I wish all estate agents are like Kelly Romani....
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“Great experience. Very proactive...”

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Mar 06,2020
Minithumbup
Kelly
By: 'pete b'
Mar 06,2020
0 people found
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Great experience. Was with a different Estate Agent for a while and had no luck. Switched to Burn and Warne and sold quickly. Very proactive. Kelly was great to deal with. Thanks very much!...
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“I will recommend Burn & Warn state agency to ......”

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Mar 02,2020
Minithumbup
Paul
Neil
By: 'Cindy'
Mar 02,2020
0 people found
this helpful
I will recommend Burn & Warn state agency to anyone, especially for first-time buyers. This is the one you can trust with, no lies which I had experienced with others and Paul fished me out. I have been looking for a property over a year and ...
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“Brilliant service provided by Elliot & John....”

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Mar 02,2020
Minithumbup
Elliott
John
By: 'Ian'
Mar 02,2020
0 people found
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Brilliant service provided by Elliot & John. Very quick to react always return calls. Would strongly recommend! Thank you guys!...
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“Amazing! I purchased my first property with......”

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Feb 26,2020
Minithumbup
Adrian
By: 'Melanie Worger'
Feb 26,2020
0 people found
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Amazing! I purchased my first property with them and the service was professional from the word go. Kelly you’ve been amazing and all the office staff there. Great team, great company. Thank you so much....
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“Sincere, friendly and professional...”

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Feb 18,2020
Minithumbup
Elliott
John
By: 'Gareth Bailey'
Feb 18,2020
0 people found
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Eliot and John have provided a very sincere, friendly and professional service. They have been prompt in all of their communication....
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“Made the move easy...”

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Feb 17,2020
Minithumbup
John
Elliott
By: 'Rory'
Feb 17,2020
0 people found
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Made the move easy, John and Elliott both very helpful and went the extra mile. Very happy with the friendly environment we encountered. Will say though the flat wasn't cleaned very well before we arrived....
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“Excellent service...”

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Feb 14,2020
Minithumbup
John
Elliott
By: 'Zoe Partner'
Feb 14,2020
0 people found
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Excellent service . John and Elliott were incredible helpful throughout my property rental . Good advice , clear communication , transparent on fees and a real pleasure to deal with . Take their time to really match your property with suitable tenants , not just ' who puts the deposit down ...
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“Brilliant service...”

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Jan 28,2020
Minithumbup
Elliott
John
By: 'Zahrah Bibi Surooprajally'
Jan 28,2020
0 people found
this helpful
Brilliant service Elliot and John showed so much kindness, patience and excellent customer service throughout. It was the easiest process ever. The whole thing took 2 weeks to sort and finalise. Really accommodating and genuinely so grateful to them for making an extremely stressful process an ...
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“I have just sold using Burn & Warne. The sale......”

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Jan 20,2020
Minithumbup
By: 'Chris'
Jan 20,2020
0 people found
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I have just sold using Burn & Warne. The sale hit a couple of bumps in the way due to a buyer pulling out at the very last minute, but Burn & Warne kept positive throughout and using local knowledge of the market found another buyer within ...
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“Kelly, Neil, Elliot and the team are spot on ......”

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Jan 17,2020
Minithumbup
Neil
Kelly
By: 'Daniel Rowlands'
Jan 17,2020
0 people found
this helpful
Kelly, Neil, Elliot and the team are spot on with their advice, proactive approach, local knowledge and market insights. I have been so impressed by how slick the operation is and will turn to them again when I come to sell my property....
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“Kelly is one of the best agents I ever met, s......”

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Jan 17,2020
Minithumbup
Kelly
By: 'Morad Faoury'
Jan 17,2020
0 people found
this helpful
Kelly is one of the best agents I ever met, she is hard working and dedicated. She very polite and caring. The reason i bought the house and finished the sale despite they delays was Kelly and her supportive attitude. Next time if I want ...
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“Thoroughly professional people.......”

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Jan 14,2020
Minithumbup
Neil
By: 'Rameen Firoozan'
Jan 14,2020
0 people found
this helpful
I have known Neil for many years and have purchased several properties from his firm. Having sold one in 2019, I found myself impressed with the speed and proficiency with which they go about their business. They were pro-active and helpful with marketing and we accepted ...
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“From my first call to Burn & Warne I found th......”

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Jan 13,2020
Minithumbup
Neil
Kelly
By: 'Jayne Hooton'
Jan 13,2020
0 people found
this helpful
From my first call to Burn & Warne I found them to be knowledgeable, personable and professional. Kelly was really friendly and always had time to deal with any queries I had. She keeps a great handle on things and is up to date with the ...
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“I'm currently using Burn & Warne to sell a pr......”

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Jan 13,2020
Minithumbdown
By: 'Jayne Hooton'
Jan 13,2020
0 people found
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I'm currently using Burn & Warne to sell a property. From my first call to them I found the team to be professional, knowledgeable and helpful, especially as I don't live in the local area and have therefore relied on them to give me local market ...
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“I used Burn and Warne for a flat sale in Sutt......”

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Jan 11,2020
Minithumbup
Adrian
By: 'Mike Collins'
Jan 11,2020
0 people found
this helpful
I used Burn and Warne for a flat sale in Sutton recently. Their marketing was excellent and within 10 days I had two offers, one of which I accepted. During the conveyancing process they kept me up to date with what was happening at their end ...
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“I recently relocated to Surrey, knowing very ......”

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Jan 07,2020
Minithumbup
Elliott
John
By: 'Nicola Hughes'
Jan 07,2020
0 people found
this helpful
I recently relocated to Surrey, knowing very little of the area. Elliott Moore was extremely helpful in assisting me in identifying the right areas and property for me. He went above and beyond and inspires confidence so I quickly felt at ease. The entire office ...
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“Great service and very lovely people to deal ......”

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Dec 23,2019
Minithumbup
John
Elliott
By: 'Angelika'
Dec 23,2019
0 people found
this helpful
Great service and very lovely people to deal with. The whole procedure was completed very quickly and swiftly, we had no problems with anything...
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“We have had excellent service from the beginn......”

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Dec 21,2019
Minithumbup
Kelly
By: 'Lucy James'
Dec 21,2019
0 people found
this helpful
We have had excellent service from the beginning. Kelly is welcoming and friendly. She keeps in contact with us and cant do enough to help us....
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“Kelly Romani was super efficient and helpful!......”

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Dec 19,2019
Minithumbup
Kelly
By: 'Linda Fox'
Dec 19,2019
0 people found
this helpful
Kelly Romani was super efficient and helpful! She answered all my many questions and made the purchase process as easy as possible. I highly recommend Burn & Warne and particularly Kelly....
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“I will recommend Burn & Warn state agency to ......”

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Dec 19,2019
Minithumbup
Paul
Neil
By: 'Cindy'
Dec 19,2019
0 people found
this helpful
I will recommend Burn & Warn state agency to anyone, especially for first-time buyers. This is the one you can trust with, no lies which I had experienced with others and Paul fished me out. I have been looking for a property over a year and ...
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“Burn & Warne are a local agent, not your big ......”

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Dec 18,2019
Minithumbup
Paul
Neil
By: 'Shelene Mackenzie'
Dec 18,2019
0 people found
this helpful
Burn & Warne are a local agent, not your big chain and it shows in service you receive. We chose to sell with them as we originally bought the property through Paul and were happy with the service. Despite it being 9 years later, Paul remembered us! ...
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“I have viewed a number of properties with Kel......”

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Dec 18,2019
Minithumbup
Kelly
By: 'Helga Gonsalves'
Dec 18,2019
0 people found
this helpful
I have viewed a number of properties with Kelly and she had been very helpful during the viewing sessions. Provided me with all the required information and had good knowledge of the owner and the property. She is very personable and friendly which makes her ...
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“I recommend burn & warne agencies to everyone......”

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Dec 17,2019
Minithumbup
By: 'Anna Bielawna'
Dec 17,2019
0 people found
this helpful
I recommend burn & warne agencies to everyone. Great service. Guys are able to help at any time. Great atmosphere. I highly recommend. 5 stars ☆☆☆☆☆...
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“My experience with Burn & Warne in Sutton cou......”

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Dec 16,2019
Minithumbup
Kelly
Adrian
By: 'Veronique Kirchhoff'
Dec 16,2019
0 people found
this helpful
My experience with Burn & Warne in Sutton couldn't have been better. Kelly, my main contact, has kept me posted all steps of the way while searching a buyer for my property. Especially important for me as I live abroad, making the sale of a home ...
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“The buying process has been a scary and stres......”

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Dec 16,2019
Minithumbup
Kelly
By: 'Charlotte Ford'
Dec 16,2019
0 people found
this helpful
The buying process has been a scary and stressful process for us until we met Kelly of Burn and Warne. From the moment we met her she has been incredibly helpful and just genuinely lovely. She has supported us throughout the browsing and buying process. ...
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Staff picture Neil
(66)
Staff picture Paul
(55)
Staff picture Elliott
(54)
Staff picture Adrian
(44)
Staff picture John
(38)
Staff picture Kelly
(15)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Burn and Warne Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
Stage 1 – Please submit your Complaint in writing to
Adrian Bowles, Bank House, 3 Sutton Court Road, Sutton, SM1 4SY or by e mail to: adrian@burnandwarne.co.uk
What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. We will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

Stage 2
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by the Managing Director Neil Warne.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
Stage 3
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:13 AM 17/09/2019 by allAgents

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