Burn & Warne

160 reviews 4.7 /5 rating
  • 83% valuation accuracy
  • 97% recommend
  • 92% fee satisfaction
  • Adrian Bowles
    Adrian Bowles
  • Neil Warne
    Neil Warne
  • Paul Owen
    Paul Owen
  • Simon Mass
    Simon Mass
  • Elliott Moore
    Elliott Moore
  • Shivonn De Silva
    Shivonn De Silva
If your home is your most valuable asset, then experience is ours. The Burn & Warne sales and lettings teams comprises a group of highly motivated, professional, dedicated and experienced estate agents with vast knowledge of the local market place.
Providing nothing but the very best service to our clients is at the very heart of everything we do. Our clients say we are professional, hard working, friendly, knowledgeable, and helpful, all the attributes you should expect from your leading i Read full description...

Bank House 3 Sutton Court Road
Sutton
Surrey
SM1 4SY
020 8642 1234

 
Properties for sale
Properties for rent
Jun 26,2017
Minithumbup
Simon Mass
Simon Mass
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Jun 26,2017
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Simon is without doubt the best letting agent in Sutton, and probably in London! I've been working with Simon for 3 years and he always finds superb tenants for my properties. He is an excellent judge of character which is no surprise as he is one of the most genuinely decent people I know. He cares deeply about what he does and works hard for both tenants and landlords, and I know that my tenants have been as delighted to have worked with him as I am....
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Comment on agent fees
worth every penny!
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Jun 19,2017
Minithumbup
Adrian Bowles
Adrian Bowles
Paul Owen
Paul Owen
By:
Jun 19,2017
0 people found
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My first point of contact was Adrian Bowles. He visited, and appraised, the flat and engaged with me in a discussion of the current market for such a property and how he would approach the marketing, with a view to achieving an early sale at an acceptable price. Once we had reached agreement on a price, a plan and fees, Adrian handed the matter over to Paul Owen. Paul proved to be very business-like and efficient. During the period between the acceptance of an offer and completion of the tran...
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Comment on agent fees
The fees were in line with industry norms.
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May 29,2017
Minithumbup
Elliott Moore
Elliott Moore
By:
May 29,2017
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Elliot was professional throughout the process. He kept me informed and answered all my questions promptly. He made the whole process painless for me as a customer....
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The Agent's fees were reasonable and competitive.
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Mar 29,2017
Minithumbup
Neil Warne
Neil Warne
Paul Owen
Paul Owen
By:
Mar 29,2017
0 people found
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All very straightforward despite my mother dying just before the sale was going through and us having to wait for probate to be settled before continuing. Very helpful throughout....
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good
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Mar 27,2017
Minithumbup
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Mar 27,2017
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Very happy with them after buying a property. Always quick to answer the phone, knew what was going on, helpful at showing round, didn't rush you etc. Seemed like nice people too, not a typical 'estate agent' vibe....
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Mar 23,2017
Minithumbup
Shivonn De Silva
Shivonn De Silva
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Mar 23,2017
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Shivon has been great - responsive, helpful, proactive and professional. She has worked to maximise the efficiency of the purchase we are making without compromising the fact that she is working for the vendor....
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n/a
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Mar 16,2017
Minithumbup
Elliott Moore
Elliott Moore
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Mar 16,2017
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Elliott helped me let a property. I found his approach to be thorough, professional and friendly. I would recommend using him....
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Comment on agent fees
As expected
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Feb 24,2017
Minithumbup
Elliott Moore
Elliott Moore
By:
Feb 24,2017
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Looked after our property for many years. Always professional helpful and on hand to help. A credit to the profession...
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Comment on agent fees
Competitive and reasonable
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Feb 14,2017
Minithumbup
Paul Owen
Paul Owen
Adrian Bowles
Adrian Bowles
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Feb 14,2017
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Polite, respectful, non-pushy and fair. Our first experience of Estate Agents who actually let the property to speak for itself....
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Feb 14,2017
Minithumbup
Elliott Moore
Elliott Moore
Adrian Bowles
Adrian Bowles
By:
Feb 14,2017
0 people found
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We initially listed to sell and Adrian and the team were doing a fantastic job. After a poor showing from PurpleBricks Adrian did a fantastic job of restoring our faith in estate agents! Halfway through the sales process a change of plan came along, and we needed to change to renting our property out. Since then Elliott has been absolutely outstanding through every step of the process. I would highly recommend Burn and Warne for both sales and letting....
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Comment on agent fees
good
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Feb 07,2017
Minithumbup
Elliott Moore
Elliott Moore
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Feb 07,2017
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Absolutely excellent service throughout my move. Couldn't have asked for a more helpful agent. Elliott has always been more than happy to answer any questions we have had at any time and this has helped to ensure my move was smooth, easy and quick. Would highly recommend Burne and Warne....
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Comment on agent fees
Good
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Feb 03,2017
Minithumbup
Elliott Moore
Elliott Moore
Simon Mass
Simon Mass
By:
Feb 03,2017
0 people found
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Elliott and Simon were both brilliant and made my life so much simpler when looking for a new property to rent. Elliott was extremely accommodating when viewing the property, obviously had the landlords best interest at heart. Excellent communication, excellent service....
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Comment on agent fees
Fee's were not exceptionally high for the region.
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Jan 26,2017
Minithumbup
Adrian Bowles
Adrian Bowles
Shivonn De Silva
Shivonn De Silva
By:
Jan 26,2017
0 people found
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I've rated Adrian as he started the whole process. But Paul and neil both had a hand it the sale and they were all ably supported by Shivonn - and her assistance on many an occasion was very much appreciated. They were all exceptional and if i could pick all four I would!...
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Comment on agent fees
The fees were not the issue for me. The issue was a hassle free sale. Didn't even discuss them or try to knock them down. If I wasn't happy with the service, then I'd have negotiated a reduction. I'm very happy, they were very good and so their fees are fine.
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Jan 23,2017
Minithumbup
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Jan 23,2017
0 people found
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All around they were good and helpful. Polite and courteous. They typically responded to our calls in a good time and met us at the property on several occasions on time. They also chased the vendor to ensure everything was in order for completion. If it allowed me to do 4.5 stars I would. The only reason this is a 4 star review rather than a 5 is that one of our viewings was mis-booked which left us waiting at the property for half an hour....
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N/A
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Jan 03,2017
Minithumbup
Simon Mass
Simon Mass
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Jan 03,2017
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Simon Maas has managed our flats since we bought them. He found clients that have remained in the properties from the start and has managed any issues very efficiently. He gives a friendly, personal service....
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Dec 28,2016
Minithumbup
Simon Mass
Simon Mass
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Dec 28,2016
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Simon has again worked hard at finding us a tenant. He has made the process very easy and always copes with all the hassles involved....
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Comment on agent fees
good
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Dec 20,2016
Minithumbup
Simon Mass
Simon Mass
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Dec 20,2016
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Simon is extremely helpful, understanding and friendly. Having been a tenant in a Burn and Warne property for over five years we have got to know Simon and he is always extremely helpful and effiencent when there is a problem, no matter what the issue....
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Dec 20,2016
Minithumbup
Adrian Bowles
Adrian Bowles
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Dec 20,2016
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Adrian Bowles knew the Sutton market very well indeed, and was able to accurately assess the property and estimate the potential range of sale prices. The branch organised a one day viewing, for the many clients already looking for property on their books. This generated many viewings and a very acceptable group of offers. The price achieved was above our expectations, and the sale went through....
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Comment on agent fees
We had a friendly haggle and negotiated a fair price, taking into account fees charged by other agents locally.
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Dec 19,2016
Minithumbup
Simon Mass
Simon Mass
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Dec 19,2016
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I'm a bit fussy but Simon went out of his way to help me find the perfect flat to rent....
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Dec 18,2016
Minithumbup
Simon Mass
Simon Mass
By:
Dec 18,2016
0 people found
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Prior to purchasing a buy to let I was slightly apprehensive about it being taken care of completely by the agent, I imagined nagging phone calls / emails / unsuitable tenants and of course the fee you have to pay!. But since day 1 it has been very smooth. The tenants have been carefully matched up, any work that has needed to be done was sorted out quickly with no fuss....just a quick email informing me of what needed to be done. That's what I like about Simon, he obviously knows the business ...
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Comment on agent fees
Pretty much standard I'd have thought.
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Dec 16,2016
Minithumbup
Adrian Bowles
Adrian Bowles
By:
Dec 16,2016
0 people found
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We sold our house in Sutton through Burn & Warne and had a very positive experience. We spoke to most staff members at varying stages of the sales process and all were helpful, courteous and made the whole experience relatively stress free. Special thanks goes to the lovely lady who showed potential buyers around the house on the open day. She worked tirelessly from 10am until later afternoon and really is a credit to the company. I would definitely recommend this company as a refreshing alt...
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Comment on agent fees
Comparable with other agents.
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Dec 16,2016
Minithumbup
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Dec 16,2016
0 people found
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Very helpful and friendly staff, Mr Moore was able to answer any/all queries I had quickly with ease. Making sure the whole move was less stressful....
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Comment on agent fees
Agent fees are reasonable
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Dec 13,2016
Minithumbup
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Dec 13,2016
0 people found
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Bought my property in August 2015. Burn & Warne were really helpful throughout the whole searching for my property and I felt really listened to my requirements leading me to find my current property. Olly was very accommodating throughout and we were able to visit the property whilst the sale was going through. Were very quick to provide responses to any queries I had as well. Compared to other local estate agents, there really felt a personal touch with Burn & Warne and I would highly ...
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Dec 10,2016
Minithumbup
Paul Owen
Paul Owen
By:
Dec 10,2016
0 people found
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Great agent, sold me my property. Paul has great knowledge and is always friendly. Gives you an honest opinion which you want....
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Comment on agent fees
Good
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Dec 05,2016
Minithumbup
Elliott Moore
Elliott Moore
By:
Dec 05,2016
0 people found
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Attentive, responsible, re active and understanding of my needs. Always keeping me advised of progress and seeing the transaction through to satisfactory completion. Excellent service...
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Comment on agent fees
Good
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Dec 02,2016
Minithumbup
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Dec 02,2016
0 people found
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Question : What makes Burn and Warne special? Answer: There personal and professional service. Everyone in the company is friendly and helpful, something that is so important when buying or selling your own home. I recommend them wholeheartedly...
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Dec 02,2016
Minithumbup
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Dec 02,2016
0 people found
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By far the best Estate Agent in the Sutton area. Have dealt with them a number of times over the years and they have always been very professional and helpful. Most Estate Agents these days simply place your property on their website and rightmove, sit back and expect it to sell itself. Burn and Warne will work very hard at actively selling your property, all their agents understand the property market and all associated legal matters....
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Comment on agent fees
Good
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Dec 01,2016
Minithumbup
Neil Warne
Neil Warne
Simon Mass
Simon Mass
By:
Dec 01,2016
0 people found
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My conveyance has been far from simple with complications none of which were the fault of the agents. Indeed they have worked hard and been extremely helpful throughout and I have received very much assistance and courtesy from both the agents named. I have also been impressed with the services of their assistant Shivonne. Conveyance is ongoing and all seems now to be well....
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Comment on agent fees
As a buyer I have so far not paid any but their letting terms quoted to me were very good and competitive.
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Dec 01,2016
Minithumbup
Neil Warne
Neil Warne
By:
Dec 01,2016
0 people found
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On first meeting Neil, he was self assured and confident in selling our property, how right he proved to be!...
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Comment on agent fees
Good
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Nov 30,2016
Minithumbup
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Nov 30,2016
0 people found
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I have found Burne and Warne to be very quick and professional in their approach. They have found us a reliable buyer. Mr.Oliver...
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Areas covered
  • SM1
  • SM2
  • SM3
  • SM4
  • SM5
  • SM6
  • SM7



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
30 0 24 0 58 2 42 2 2 0
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Adrian Bowles Adrian Bowles
 26 reviews

About Adrian No description set View full profile
Neil Warne Neil Warne
 33 reviews

About Neil No description set View full profile
Paul Owen Paul Owen
 32 reviews

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Simon Mass Simon Mass
 39 reviews

About Simon No description set View full profile
Elliott Moore Elliott Moore
Residential Lettings Portfolio Manager 10 reviews

About Elliott No description set View full profile
Shivonn De Silva Shivonn De Silva
 2 reviews

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Opening hours


  • Monday: 08.30 - 18.30
  • Tuesday: 08.30 - 18.30
  • Wednesday: 08.30 - 18.30
  • Thursday: 08.30 - 18.30
  • Friday: 08.30 - 18.30
  • Saturday: 08.30 - 17.00
  • Sunday: Closed

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