96% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
94% lettings fee satisfaction
If your home is your most valuable asset, then experience is ours. The Burn & Warne sales and lettings teams comprises a group of highly motivated, professional, dedicated and experienced estate agents with vast knowledge of the local market place.Providing nothing but the very best service to our clients is ...
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If your home is your most valuable asset, then experience is ours. The Burn & Warne sales and lettings teams comprises a group of highly motivated, professional, dedicated and experienced estate agents with vast knowledge of the local market place.
Providing nothing but the very best service to our clients is at the very heart of everything we do. Our clients say we are professional, hard working, friendly, knowledgeable, and helpful, all the attributes you should expect from your leading independent estate agent.
Providing nothing but the very best service to our clients is at the very heart of everything we do. Our clients say we are professional, hard working, friendly, knowledgeable, and helpful, all the attributes you should expect from your leading independent estate agent.
...left to get your reviews in for the
2020
Estate & Letting Agent Awards
Latest Reviews
View all Reviews 324
Featured Review
a
reviewed by 'Luca'
Featured Review
a
reviewed by 'Michelle'
Featured Review
a
reviewed by 'Michelle'
Featured Review
a
reviewed by 'Rabina and Sunil'
Featured Review
a
reviewed by 'Mick C'
6th Aug 2020
reviewed by 'Mike Cizmas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £35,000 | £650,000 |
| Lettings | 100% | 94% | £650 | £1,950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 48 | 1 | 82 | 0 | 106 | 4 | 78 | 2 | 3 | 0 |
Areas covered
- SM1
- SM2
- SM3
- SM4
- SM5
- SM6
- SM7
Address
Bank House 3 Sutton Court Road
Sutton
Surrey
SM1 4SY
020 8642 1234
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Latest Properties
No Properties
Images & Videos
Featured Review
a
Dec 16,2014
Dec 16,2014
0
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Hi there,
I am taking the time to write this review just to let people know what an excellent service we received by Olly Reeves at Burn & Warne.
We did not buy a flat through Burn & Warne BUT the effort that Olly Reeves put into ...
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Featured Review
a
Nov 11,2013
Nov 11,2013
0
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I was recommended Burn and Warne from friends of mine who bought and sold their house through them, after I had a number of terrible experience with other estate agents in the area who left doors unlocked after viewings, lights left on, excuses, lack of ...
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Featured Review
a
Nov 11,2013
Nov 11,2013
1
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I was recommended Burn and Warne from friends of mine who bought and sold their house through them, after I had a number of terrible experience with other estate agents in the area who left doors unlocked after viewings, lights left on, excuses, lack of ...
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Nov 11, 2013
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(1)
Hello Michelle
Thank you for your impartial review and kind words on our service. glad you liked it and best wishes going forward for 2104!
Regards
Neil Warne ...
Featured Review
a
Dec 04,2013
Dec 04,2013
1
people found
this helpful
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We highly recommend Burn & Warne Lettings Service.
On our first meeting with Mr. Maas (Lettings Service Manager), we found him to be professional, courteous and friendly. We immediately developed a rapport with him because he was genuine and did not try to exaggerate the services ...
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Dec 18, 2013
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(1)
Many many thanks for your review!
With so many letting agents working in Sutton it is nice to know that Simon and his team are working professionally and never under delivering!
Simon will be so pleased with your review!
Regards
Neil Warne
Director ...
Featured Review
a
Mar 23,2018
Mar 23,2018
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Historically Estate Agents have a bad reputation and deservedly so in some cases. I'm happy to say Burn & Warne buck that trend massively and will restore your faith in the whole buying/selling process.
Paul sold our house through an open day, a process I ...
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Comment on agent fees
Really fair
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Aug 06,2020
Aug 06,2020
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Really nice people! Probably the best experience I had with any agents! Trustworthy people! The way they treat you is incredible! I couldn't be more happier then I am!...
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Aug 05,2020
Aug 05,2020
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It was great experience to work with both of you, John &Ellis.
Very straightforward service, impressive timing operation, warm welcome.
I will never hesitate to work with you guys in future.
Thank you for everything....
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Aug 01,2020
Aug 01,2020
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Exceptional service from start to finish and we highly recommend Burn & Warne.
Neil and his team were polite and professional at all times and very accommodating with our needs throughout the process with great communication maintained throughout.
Best wishes
Leigh & Sophie...
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Jul 30,2020
Jul 30,2020
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I bought my house through Burn & Warne about six years ago. I was pleased with their service then, so when I came to sell the house I used them again. It was reassuring to see some familiar faces. Excellent service again. Kept informed and advised ...
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Jul 22,2020
Jul 22,2020
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Kelly and Neil were very helpful throughout the entire process and were always on hand if we had a question or needed information relaying to the sellers. I would definately recommend Burn & Warne (and Kelly / Neil) to those looking to buy in the Sutton area....
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Jul 21,2020
Jul 21,2020
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As first time buyers, Burn & Warne were extremely helpful. They were prompt at responding to questions, no matter how small. Kelly was personable and helpful throughout the whole process as was the whole team, which in the middle of a global pandemic was reassuring....
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Jul 20,2020
Jul 20,2020
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We can't speak highly enough of our experience with Burn & Warne. They helped us find a lovely property to rent. They are always honest, very efficient and also highly professional at all times. We are very happy to have them as our agents. Thanks guys ...
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Jul 20,2020
Jul 20,2020
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I only popped in to this agent on the off chance, as they had been very helpful with enquiries in the past. I was delighted to see 2 faces that I knew, Elliott and John, who were known to me from another agent in Sutton. They ...
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Jul 20,2020
Jul 20,2020
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I've sold my one bedroom flat in Sutton via the team of Burne & Warne in Sutton and could not recommend them more! They have done an amazing job, through three offers (two that fell through. Third one lucky!), in full quarantine time and me living ...
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Jul 20,2020
Jul 20,2020
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Burn & Warne were fantastic with our house sale. From start to finish they worked tirelessly to get the best result for us, despite the unprecedented pressures of a pandemic. They were responsive to all our questions, and helped ensure we got the best buyers and ...
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Jul 17,2020
Jul 17,2020
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Absolutely First Class Service from Elliott at Burne & Warne. Have been dealing with him for a number of years and he always goes over and above - nothing is too much trouble - most impressed....
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Jul 12,2020
Jul 12,2020
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We move house for second time with burne & warne. Everything went smoothly. Elliott was very profesional and explained everything to us....
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Jul 06,2020
Jul 06,2020
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Great experience with Burn and Warne, initially we wanted to view one property in particular but it was snapped up quickly, thankfully Elliott gave us a call and told us of a new property that fit our needs. I can’t express how grateful we ...
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Jul 04,2020
Jul 04,2020
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Great experience, very happy with the Burn&Warne.
I would like to say it again in the future.Thank you very much for everything.
Atila Haderaj...
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Jun 29,2020
Jun 29,2020
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Elliott and John were so pleasant and helpful throughout the renting process for myself and my partner. Everything was so straight forward and taken care of for us, without any nasty small print and fees that often comes into play with other estate agents. Lastly, ...
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Jun 26,2020
Jun 26,2020
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Have a wonderful experience with Elliot & John from Burn & Warn Estate. Both are really helpful in all means. Thank You so much both of you guys. Really appreciated, means a lot....
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Jun 23,2020
Jun 23,2020
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Very pleased with the service that our Agents Elliott and John provided
Both presented great customer service and high standards. Thanks to our Agents the whole process of moving our homes was very smooth and less stressful. Thank you for your great work.
Edyta Pokorska...
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Jun 23,2020
Jun 23,2020
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Could not recommend Elliot more. Best letting agents I’ve had the pleasure of dealing with. Elliot has been so helpful and such a pleasure to chat with. Found the perfect property for me and has been nothing but lovely since. Thank you so much ...
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Jun 19,2020
Jun 19,2020
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One of the most helpful and professional services I have ever received. All proces involving looking for a new flat and beginning of tenancy was like walk in the park. John and Elliot help us massively and we felt that we are not just potential ...
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Jun 17,2020
Jun 17,2020
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I have had excellent service from Elliott at Burne & Warne. Elliott has an excellent understanding of the rental market and has been honest and kept me informed throughout the process.He gave me honest advice on requirements to make my property marketable and achieve a ...
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Jun 08,2020
Jun 08,2020
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I can’t praise Burn & Warne enough for their excellent customer service, friendliness and kindness. John was so helpful and made the move to my new home, a stress less experience. I can’t thank him enough. Elliott also was brilliant and answered all my ...
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Jun 08,2020
Jun 08,2020
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Throughout the process, Kelly was thorough, helpful and sensible. She gave us ample time to do viewings (we spent a total of 2 hours in the house we eventually bought); this was positively very different to other estate agents who insisted on giving a 15-20 minute ...
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Jun 08,2020
Jun 08,2020
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Found a property to let through Burns & Warne-friendly, professional and efficient service, they go above and beyond to make the process as smooth as possible....
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Jun 05,2020
Jun 05,2020
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Super helpful, I bought a property and rented it out through these guys and they did a great job with both. I found Paul on sales, Elliott and John on rentals very honest, genuine people who did everything they could to help. Highly recommended....
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May 22,2020
May 22,2020
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I have known Elliott professionally for some years and have been very happy with his property management. He has a down to earth and practical style, is very knowledgeable and has always found me good tenants who usually stay several years. If I have any ...
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May 21,2020
May 21,2020
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We have used Burn & Warne for many years and are very impressed by their professionalism. They could do a bit more on the communication side as there has been several occassions where we had to chase for updates.
We would especially like to call out ...
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May 17,2020
May 17,2020
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Kelly has been very helpful with any kind of information or anything regarding the house. She has been a there always with a Smile. Besides her John, Neil. All have been great.
Thank you...
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May 13,2020
May 13,2020
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We're so glad we chose Burn & Warne as our estate agents. Their service is professional yet friendly and they work to a very high standard. We were really happy with the photos they took and the way they marketed our property and they secured a ...
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May 07,2020
May 07,2020
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All in all a good service. Kelly was very approachable and always came back to us promptly with any queries. We also dealt with Adrian & Neil. Small issue with 1st potential buyer but once he was out of the picture burns & Warne pulled all stops ...
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May 04,2020
May 04,2020
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Although Burn and Warne are not our Estate Agents (we are buying one of their houses) they have been very helpful to us throughout the process and my wife and I have found them all v friendly and v helpful when we have needed their ...
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Elliott
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Paul
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John
(54)
Adrian
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Kelly
(27)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Burn and Warne Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
Stage 1 – Please submit your Complaint in writing to
Adrian Bowles, Bank House, 3 Sutton Court Road, Sutton, SM1 4SY or by e mail to: adrian@burnandwarne.co.uk
What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. We will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
Stage 2
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by the Managing Director Neil Warne.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
Stage 3
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:13 AM 17/09/2019 by allAgents
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
Stage 1 – Please submit your Complaint in writing to
Adrian Bowles, Bank House, 3 Sutton Court Road, Sutton, SM1 4SY or by e mail to: adrian@burnandwarne.co.uk
What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. We will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
Stage 2
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by the Managing Director Neil Warne.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
Stage 3
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Awards won by Burn & Warne
Individual Branch Awards
Sutton, SM1
-
2019
Best Estate Agent in SM1
-
2019
Best Letting Agent in SM1
-
2019
Best Overall Agent in SM1
-
2018
Best Letting Agent in SM1
-
2018
Best Overall Agent in SM1
-
2018
Best Estate Agent in SM1
-
2018
Best Estate Agent in Sutton
-
2017
Best Letting Agent in SM1
-
2017
Best Estate Agent in SM1
-
2017
Best Overall Agent in SM1
-
2017
Best Estate Agent in Sutton
-
2019
Best Letting Agent in Sutton
-
2019
Best Estate Agent in Sutton
-
2019
Best Overall Agent in Sutton
-
2018
Best Letting Agent in Sutton
-
2018
Best Overall Agent in Sutton
-
2017
Best Letting Agent in Sutton
-
2017
Best Overall Agent in Sutton
