Burn & Warne

4.78/5 rating 227 reviews
98% recommend
  • 95% sales valuation accuracy
    • |
  • 98% sales fee satisfaction
  • 100% lettings valuation accuracy
    • |
  • 91% lettings fee satisfaction
If your home is your most valuable asset, then experience is ours. The Burn & Warne sales and lettings teams comprises a group of highly motivated, professional, dedicated and experienced estate agents with vast knowledge of the local market place.
Providing nothing but the very best service to our clients is at the very heart of everything we do. Our clients say we are professional, hard working, friendly, knowledgeable, and helpful, all the attributes you should expect from your leading indep Read full description...If your home is your most valuable asset, then experience is ours. The Burn & Warne sales and lettings teams comprises a group of highly motivated, professional, dedicated and experienced estate agents with vast knowledge of the local market place.
Providing nothing but the very best service to our clients is at the very heart of everything we do. Our clients say we are professional, hard working, friendly, knowledgeable, and helpful, all the attributes you should expect from your leading independent estate agent.
Burn & Warne

Bank House 3 Sutton Court Road
Sutton
Surrey
SM1 4SY
020 8642 1234

www.burnandwarne.co.uk

Properties for Sale
Properties to Rent

“FIRST CLASS SERVICE...”

Jun 09,2019
Minithumbup
By: 'JennyH'
Jun 09,2019
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From my first point of contact with Adrian Bowles I knew that I had chosen the right agent. The service thereafter from Ollie and Paul was second to none. Having dealt with conveyancing myself for over 35 years and having contact with numerous agents in the ...
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“I am very pleased with Burn & Warne in helping me ......”

Jun 06,2019
Minithumbup
By: 'Ms AM'
Jun 06,2019
0 people found
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I am very pleased with Burn & Warne in helping me renting the house. They were very straightforward and prompt in providing the relevant information. John Joyce and Elliot Moore were very professional and helpful throughout the renting process. I would definitely recommend Burn & Warne....
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“Always a pleasure dealing with Elliot and John...”

Jun 06,2019
Minithumbup
By: 'Sally H'
Jun 06,2019
0 people found
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I have rented property for many years and have found Elliot Moore to be very helpful and professional. This is the third property I have had dealings with him over the last 10 years and I always go back. John Joyce is also very good and ...
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“very good...”

May 22,2019
Minithumbup
By: 'AC_Sutton'
May 22,2019
0 people found
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Olly provided a very good service from the beginning my search until completion. Prompt responses to every query, impeccable, friendly and professional service. I have tried several other estate agents in the area. Olly is way better. Highly recommended....
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n/a
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“Excellent agents...”

May 09,2019
Minithumbup
By: 'Nicola'
May 09,2019
0 people found
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Burn & Warne are the best estate agents we have come across. It has a been a pleasure dealing with them whilst selling our house. They have been very supportive and patient despite a number of challenges we faced along the way. We would definitely recommend. ...
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Comment on agent fees
Very reasonable
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“Review...”

May 05,2019
Minithumbup
By: 'Kiran'
May 05,2019
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Elliott/John were vey friendly and helpful throughout the process of renting the property. Easy to contact. I highly recommend this letting company....
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“Couldn't be better...”

Apr 30,2019
Minithumbup
By: 'Lauren.'
Apr 30,2019
0 people found
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Having had bad experiences in the past with letting agents I was very nervous but needn't be - Elliott was great and the whole process completed very quickly. I was kept informed and reassured along the way. I found Elliott and John to be very ...
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“Mr....”

Apr 14,2019
Minithumbup
By: 'Neville'
Apr 14,2019
0 people found
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I have dealt with most agents in Sutton for over 35 years. To obtain your business, many may tell you what they think you want to hear, often ridiculously inflated valuation. One can always expect honest, current and realistic valuation and advise from staff at Burn ...
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Comment on agent fees
Realistic fees. Remember in life you get what you pay for.
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“Excellent service throughout our tenancy of more than 2.5 years. Elliott is very friendly, approachable and professional. Ensured Stres Free Check-out...”

Apr 12,2019
Minithumbup
By: 'Himanshu'
Apr 12,2019
0 people found
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Elliott@ Burn and Warner is a true professional. Very kind, responsive and friendly. Our requests (for any breakdown of plumbing/electricity etc) were always addressed and resolved on time. Were always given sufficient and advance notice before any routine visits. We left the property after 2.5 ...
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Comment on agent fees
Good
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“Very good, helpful service...”

Apr 11,2019
Minithumbup
By: 'Andy Pashley'
Apr 11,2019
0 people found
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John and Elliott were excellent and thorough in securing the property, and undertaking all the works that were required before we moved in. John went beyond the call of duty showing us around on his day off, and was always helpful and proactive in ensuring ...
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“Great service...”

Mar 31,2019
Minithumbup
By: 'HM'
Mar 31,2019
0 people found
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Our first time of using Burn & Warne and the team there were very supportive throughout. Would certainly recommend them to others....
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“First class service....”

Mar 31,2019
Minithumbup
By: 'Executor Sale.'
Mar 31,2019
0 people found
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Very professional from start to finish. Initial introduction from Neil impressed us to confidently appoint Burn & Warne to sell a flat for us. Paul dealt with the matter very well including complications caused by a tryer. I have no hesitation in recommending Burn and Warne....
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Comment on agent fees
Fees were made clear before we signed up so there were no surprises on completion.
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“Professional Service...”

Mar 25,2019
Minithumbup
By: 'Leo'
Mar 25,2019
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John and Elliott provided a very professional service and were friendly and helpful each time I dealt with them. They made the process of renting very clear and easy and have always been available to provide support when required....
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Comment on agent fees
Agent fees are more than other agents charge but they provide a complete service and all fees are clearly explained.
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By: Neil Warne
Mar 30, 2019
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Hello Leo Thank you for your review on our lettings services and comment on our referencing fees. your comments are appreciated and we'll endeavour to keep up the good work Neil Warne Managing Director ...

“Professional and good service...”

Mar 25,2019
Minithumbup
By: 'A Redfern'
Mar 25,2019
0 people found
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Thanks to John and Elliot for the amazing service and getting everything done on time and for being professional and helpful. Absolutely happy with the service and would recommend them....
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By: Neil Warne
Mar 30, 2019
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Thank you for commenting on the service you received from john & Elliott. Good to know there hard work and dedication is rightly highlighted Neil Warne Managing Director ...

“No stress and everything clear...”

Mar 11,2019
Minithumbup
By: 'Matt'
Mar 11,2019
0 people found
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John and Elliot did everything to make the move as smooth as possible. I have used Burn and Warne for 2 moves now and will be happy to use again. From veiwing to move day it was all very organised...
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“Happy vendor...”

Mar 03,2019
Minithumbup
By: 'MsAdams'
Mar 03,2019
0 people found
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Have been very pleased with the very pro active approach of Burn and Warne. They have been extremely helpful, friendly and easy to get in touch with. They have been very skilful at keeping my buyer on track during a very long-drawn out sale (not ...
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Comment on agent fees
The fee was fair for the service provided
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By: Neil Warne
Mar 30, 2019
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Hello Mrs Adams Thank you for your review on our sales service and am really pleased our efforts met your approval! Neil Warne Managing Director ...

“Excellent service...”

Nov 27,2018
Minithumbup
By: 'Alaa'
Nov 27,2018
0 people found
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I would like to thank Elliott and John for there help in renting our house in Sutton this month. They are extremely helpful, always available and made the process very easy. They are very committed to there work. I will always use their services in ...
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Comment on agent fees
Agent fees were very reasonable compared to other local agents.
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“Great!...”

Nov 27,2018
Minithumbup
By: 'Jessica and Bruno'
Nov 27,2018
0 people found
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Elliott was great since our first contact! Everything was done very quick and efficient, we didn't have any problem at all! The process of finding a new home can often be very stressful but Elliott and John made the whole process very easy and uncomplicated. ...
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“Burne & Warne = Above & Beyond :)...”

Nov 12,2018
Minithumbup
By: 'Alex'
Nov 12,2018
0 people found
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I've recently had the pleasure of renting a property through Burn & Warne and I simply could not be happier with the service they have provided. From our first conversation all the way up to collecting keys and beyond, Elliott & John will go that extra mile ...
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Comment on agent fees
Good value for money in my opinion.... A little higher than the average but the incentive is there if you're looking for a long let.
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“Excellent...”

Nov 06,2018
Minithumbup
By: 'Ana'
Nov 06,2018
0 people found
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Definitely recommended! He showed amazing initiative during the whole process, from negotiation to completion, and tackled every issue with great expertise and efficiency. Always provided me with answers to my questions, even when others couldn't help me. Burne & Warne's support meant a lot during such ...
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“Professionalists with human touch...”

Nov 05,2018
Minithumbup
By: 'Tomasz'
Nov 05,2018
0 people found
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Our experiences with Burn&Warne thanks to Elliot and John are more than excellent. Friendly and easygoing from the first contact Elliot was very helpful during application procedures & explanations. And this continues. John was always supportive when we had some questions or needed action from ...
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Comment on agent fees
Clear and fair fee.
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“Lengthy wait and many promises of exchange dates by our buyer and his solicitors...”

Nov 05,2018
Minithumbup
By: 'Ray & Pat'
Nov 05,2018
0 people found
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It was only with the intervention and support of Neil Warne and his team in continually chasing all relevant parties that we eventually managed to complete and avoid losing out on our new build property....
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Comment on agent fees
Fair for the amount of work involved in moving the sale forward
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“Top Class Service...”

Oct 28,2018
Minithumbup
By: 'Jennie'
Oct 28,2018
0 people found
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I was very please with Elliot and John, they let my property within 1 week of it going up and they sorted everything out with ease. I couldn't be happier with the service and I would definitely recommend them to any Landlord thinking of letting their ...
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Comment on agent fees
The fees are good compared to other high street agents.
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“Very satisfied...”

Oct 27,2018
Minithumbup
By: 'C.L and X.L'
Oct 27,2018
0 people found
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Olly was friendly, took us to several properties to see, afterwards he quickly responded and arranged the additional viewings. After we decided he helped the negotiation efficiently. Besides, the solicitor recommended by them is also good. We are very satisfied with this purchase....
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“The Great and trustworthy Burn and Warne...”

Oct 16,2018
Minithumbup
By: 'Jay Jesus'
Oct 16,2018
0 people found
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Great agency, welcoming and respectful at all times. They're Reliable, one person in particular John Joyce, really reliable agent, always does his best to answer our concerns and put our minds to rest, thats type of agent we needed, as a whole everyone is fantastic, ...
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Comment on agent fees
Fait
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“Great outcome...”

Sep 17,2018
Minithumbup
By: 'Granger'
Sep 17,2018
0 people found
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Terms were agreed and I was on the market in a couple of days. Offers came in before the open day and the sale price agreed exceeded my expectations. These guys really know the local market. The service was excellent throughout. Highly recommended....
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Comment on agent fees
Very competitive fees.
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“Exceeded all expectations and made the transition so much easier in a stressful time...”

Sep 11,2018
Minithumbup
By: 'Banfields'
Sep 11,2018
0 people found
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Excellent service from both Elliott and John. Happy to recommend them to any prospective clients. And the Welcome card we received was a nice extra touch!...
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Comment on agent fees
Happy with the fees.
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“Professional and helpful...”

Sep 10,2018
Minithumbup
By: 'Alex'
Sep 10,2018
0 people found
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Had an excellent experience here. Very friendly people and they are doing very good job. And the flat is lovely. Thanks for Elliott and John :)...
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Comment on agent fees
Good
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“Letting of Property...”

Sep 06,2018
Minithumbup
By: 'Alex Henry'
Sep 06,2018
0 people found
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We found Elliot and John to be very informative and helpful throughout all of our dealings with them. From our initial meeting when we viewed the property they were extremely friendly and outgoing. During all of our further correspondence with them they were very efficient ...
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Comment on agent fees
Fee's were explained clearly from the onset and were reasonable.
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“Dealing with Gentlemen...”

Aug 24,2018
Minithumbup
By: 'A. Sharma'
Aug 24,2018
0 people found
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Elliot and John were professional and friendly in all our dealings with them. The real measure of any company is how things are dealt with when they are not going smoothly. These chaps behaved as true gentlemen throughout and we wouldn't hesitate to deal with ...
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Comment on agent fees
Reasonable.
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Areas covered
  • SM1
  • SM2
  • SM3
  • SM4
  • SM5
  • SM6
  • SM7



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
37 1 48 0 79 2 56 2 2 0
No fees information available
Kindly note that legally, letting agents needs to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents needs to keep this information up to date and precise on allAgents, either in the Fees Tab Section on your profile page or within the property description.

Complaints Procedure


Burn and Warne Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
Stage 1 – Please submit your Complaint in writing to
Adrian Bowles, Bank House, 3 Sutton Court Road, Sutton, SM1 4SY or by e mail to: adrian@burnandwarne.co.uk
What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. We will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

Stage 2
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by the Managing Director Neil Warne.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
Stage 3
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 11:52 AM 27/10/2017 by allAgents

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  • Sunday: Closed



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