Burn & Warne

4.77/5 rating 211 reviews
  • 87% valuation accuracy
  • 98% recommend
  • 94% fee satisfaction
If your home is your most valuable asset, then experience is ours. The Burn & Warne sales and lettings teams comprises a group of highly motivated, professional, dedicated and experienced estate agents with vast knowledge of the local market place.
Providing nothing but the very best service to our clients is at the very heart of everything we do. Our clients say we are professional, hard working, friendly, knowledgeable, and helpful, all the attributes you should expect from your leading indep Read full description...If your home is your most valuable asset, then experience is ours. The Burn & Warne sales and lettings teams comprises a group of highly motivated, professional, dedicated and experienced estate agents with vast knowledge of the local market place.
Providing nothing but the very best service to our clients is at the very heart of everything we do. Our clients say we are professional, hard working, friendly, knowledgeable, and helpful, all the attributes you should expect from your leading independent estate agent.
Burn & Warne

Bank House 3 Sutton Court Road
Sutton
Surrey
SM1 4SY
020 8642 1234

www.burnandwarne.co.uk

Properties for Sale
Properties to Rent

“Excellent service...”

Nov 27,2018
Minithumbup
By: 'Alaa'
Nov 27,2018
0 people found
this helpful
I would like to thank Elliott and John for there help in renting our house in Sutton this month. They are extremely helpful, always available and made the process very easy. They are very committed to there work. I will always use their services in ...
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Agent fees were very reasonable compared to other local agents.
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“Great!...”

Nov 27,2018
Minithumbup
By: 'Jessica and Bruno'
Nov 27,2018
0 people found
this helpful
Elliott was great since our first contact! Everything was done very quick and efficient, we didn't have any problem at all! The process of finding a new home can often be very stressful but Elliott and John made the whole process very easy and uncomplicated. ...
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“Burne & Warne = Above & Beyond :)...”

Nov 12,2018
Minithumbup
By: 'Alex'
Nov 12,2018
0 people found
this helpful
I've recently had the pleasure of renting a property through Burn & Warne and I simply could not be happier with the service they have provided. From our first conversation all the way up to collecting keys and beyond, Elliott & John will go that extra mile ...
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Comment on agent fees
Good value for money in my opinion.... A little higher than the average but the incentive is there if you're looking for a long let.
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“Excellent...”

Nov 06,2018
Minithumbup
By: 'Ana'
Nov 06,2018
0 people found
this helpful
Definitely recommended! He showed amazing initiative during the whole process, from negotiation to completion, and tackled every issue with great expertise and efficiency. Always provided me with answers to my questions, even when others couldn't help me. Burne & Warne's support meant a lot during such ...
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“Professionalists with human touch...”

Nov 05,2018
Minithumbup
By: 'Tomasz'
Nov 05,2018
0 people found
this helpful
Our experiences with Burn&Warne thanks to Elliot and John are more than excellent. Friendly and easygoing from the first contact Elliot was very helpful during application procedures & explanations. And this continues. John was always supportive when we had some questions or needed action from ...
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Comment on agent fees
Clear and fair fee.
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“Lengthy wait and many promises of exchange dates by our buyer and his solicitors...”

Nov 05,2018
Minithumbup
By: 'Ray & Pat'
Nov 05,2018
0 people found
this helpful
It was only with the intervention and support of Neil Warne and his team in continually chasing all relevant parties that we eventually managed to complete and avoid losing out on our new build property....
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Comment on agent fees
Fair for the amount of work involved in moving the sale forward
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“Top Class Service...”

Oct 28,2018
Minithumbup
By: 'Jennie'
Oct 28,2018
0 people found
this helpful
I was very please with Elliot and John, they let my property within 1 week of it going up and they sorted everything out with ease. I couldn't be happier with the service and I would definitely recommend them to any Landlord thinking of letting their ...
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Comment on agent fees
The fees are good compared to other high street agents.
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“Very satisfied...”

Oct 27,2018
Minithumbup
By: 'C.L and X.L'
Oct 27,2018
0 people found
this helpful
Olly was friendly, took us to several properties to see, afterwards he quickly responded and arranged the additional viewings. After we decided he helped the negotiation efficiently. Besides, the solicitor recommended by them is also good. We are very satisfied with this purchase....
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“The Great and trustworthy Burn and Warne...”

Oct 16,2018
Minithumbup
By: 'Jay Jesus'
Oct 16,2018
0 people found
this helpful
Great agency, welcoming and respectful at all times. They're Reliable, one person in particular John Joyce, really reliable agent, always does his best to answer our concerns and put our minds to rest, thats type of agent we needed, as a whole everyone is fantastic, ...
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Fait
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“Great outcome...”

Sep 17,2018
Minithumbup
By: 'Granger'
Sep 17,2018
0 people found
this helpful
Terms were agreed and I was on the market in a couple of days. Offers came in before the open day and the sale price agreed exceeded my expectations. These guys really know the local market. The service was excellent throughout. Highly recommended....
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Comment on agent fees
Very competitive fees.
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“Exceeded all expectations and made the transition so much easier in a stressful time...”

Sep 11,2018
Minithumbup
By: 'Banfields'
Sep 11,2018
0 people found
this helpful
Excellent service from both Elliott and John. Happy to recommend them to any prospective clients. And the Welcome card we received was a nice extra touch!...
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Happy with the fees.
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“Professional and helpful...”

Sep 10,2018
Minithumbup
By: 'Alex'
Sep 10,2018
0 people found
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Had an excellent experience here. Very friendly people and they are doing very good job. And the flat is lovely. Thanks for Elliott and John :)...
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Comment on agent fees
Good
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“Letting of Property...”

Sep 06,2018
Minithumbup
By: 'Alex Henry'
Sep 06,2018
0 people found
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We found Elliot and John to be very informative and helpful throughout all of our dealings with them. From our initial meeting when we viewed the property they were extremely friendly and outgoing. During all of our further correspondence with them they were very efficient ...
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Comment on agent fees
Fee's were explained clearly from the onset and were reasonable.
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“Dealing with Gentlemen...”

Aug 24,2018
Minithumbup
By: 'A. Sharma'
Aug 24,2018
0 people found
this helpful
Elliot and John were professional and friendly in all our dealings with them. The real measure of any company is how things are dealt with when they are not going smoothly. These chaps behaved as true gentlemen throughout and we wouldn't hesitate to deal with ...
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Comment on agent fees
Reasonable.
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“efficient letting...”

Aug 13,2018
Minithumbup
By: 'Jenny B'
Aug 13,2018
0 people found
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I have been impressed by both John Joyce and Elliott Moore in their speedy response to queries, and their friendly, efficient dealing with my flat....
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Comment on agent fees
A fair fee for a good job.
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“Good selling experience...”

Aug 05,2018
Minithumbup
By: 'Godstone'
Aug 05,2018
0 people found
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We sold our flat with Burn & Warne in July, and received an excellent service - particularly as we had some tricky issues with the onward chain. Many thanks to Paul and Olly for their regular contact and advice....
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Comment on agent fees
Standard
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“Very professional...”

Aug 03,2018
Minithumbup
By: 'R Mera'
Aug 03,2018
0 people found
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I bought a house thru Burn&warne the staff was very professional and polite.the buying process took slightly longer than usual but Neil and Paul was there with advice and professionalism overall they made the buying process very enjoyable....
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N/A
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“Tenat Letting...”

Jul 16,2018
Minithumbup
By: 'Miss Simpson'
Jul 16,2018
0 people found
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Having been a landlady for 7 years I have used other local agencies, however I would highly recommend B&W. They are extremely professional whilst maintaining a 'personal touch'. The turn around time, efficiency and response I can not fault. They went above and beyond my ...
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Comment on agent fees
Competitive fees with no hidden extras.
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“Brilliant...”

Jun 25,2018
Minithumbup
By: 'Kate'
Jun 25,2018
0 people found
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We have been in rented accommodation managed by Burn & Warne for seven years and we have recieved exceptional service. When we decided to move on Elliott was very helpful in helping us finding somewhere new to live, even driving us around to view various properties ...
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Comment on agent fees
Fees are reasonable and we were kindly given a discount for loyalty.
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“Professional & friendly estate agents...”

May 12,2018
Minithumbup
By: 'Aimee'
May 12,2018
0 people found
this helpful
Elliott and John was nothing but professional from the moment I made contact with the branch regarding a property they had for rent. They were helpful and professional throughout the whole process on all occasions I had contact with them from viewing the property to ...
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Comment on agent fees
Good
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“Continuous excellent Service...”

May 02,2018
Minithumbup
By: 'Wayne'
May 02,2018
0 people found
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First engaged with Elliot Moore of Burn & Warne 2 years ago when seeking to rent my current flat. My experience from initial engagement, through the process of securing the flat and subsequent support over the last 2 years has be exemplary. Prompt and friendly support always on ...
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Comment on agent fees
No issues. Competitive.
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“excellent...”

May 02,2018
Minithumbup
By: 'Craig'
May 02,2018
0 people found
this helpful
Excellent from start to finish, friendly, helpful and knowledgeable about all questions and queries we had about the properties we visited with Paul....
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“excellent...”

Apr 30,2018
Minithumbup
By: 'nic dods'
Apr 30,2018
0 people found
this helpful
Phone always answere promptly and if the member of staff is not there a mesage is taken and they always call. honest answers are always given. This makes it much easier to let , buy/sell properties Really know the local area well. Great advise on ...
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Comment on agent fees
good
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“Incredibly Helpful...”

Apr 25,2018
Minithumbup
By: 'Emma Armstrong'
Apr 25,2018
0 people found
this helpful
Elliot and John have been nothing but amazing from the instant we made contact in the snow days and dragged Elliot out of the warmth. They have both been very helpful on all occasions and have made every effort to make our moving experience as ...
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“2nd time renting out my property by Burn & Warne...”

Apr 25,2018
Minithumbdown
By: 'CAN'
Apr 25,2018
0 people found
this helpful
Last year Simon has helped me to rent out my property and I was happy with the service so I come back this year when I need to rent out my property again. As simon has left, *they helped me this time with exact same ...
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“Managed a tricky purchase well...”

Apr 06,2018
Minithumbup
By: 'R'
Apr 06,2018
0 people found
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Our property purchase was a long and drawn out process and included a lot of frustration due to complete lack of communication from the vendors. This is, of course, not a reflection of the agents and to their credit they spent lots of time chasing ...
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“Good service...”

Mar 29,2018
Minithumbup
By: 'Good service'
Mar 29,2018
0 people found
this helpful
The service I received with Paul was excellent for the sale of our property. Highly professional and I would not hesitate in recommending them or using them again in the future....
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“Professional and friendly Estate Agents with true local knowledge...”

Mar 23,2018
Minithumbup
By: 'Mick C'
Mar 23,2018
0 people found
this helpful
Historically Estate Agents have a bad reputation and deservedly so in some cases. I'm happy to say Burn & Warne buck that trend massively and will restore your faith in the whole buying/selling process. Paul sold our house through an open day, a process I ...
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Comment on agent fees
Really fair
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“Neil Warne is so helpful right from showing the property (......”

Feb 17,2018
Minithumbup
By: 'Venkata M'
Feb 17,2018
0 people found
this helpful
Neil Warne is so helpful right from showing the property (many times) to contract exchange and through completion of the process. He patiently answered all our questions. He is so professionally dealt with builder in resolving extra requirements from my side. Even though some issues ...
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Comment on agent fees
Fee not applicable in my transaction
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“Great job! Very kind and professional staff. We received important ......”

Jan 11,2018
Minithumbup
By: 'Georgiev'
Jan 11,2018
0 people found
this helpful
Great job! Very kind and professional staff. We received important and helpful advice. Good marketing of the company. Excellent communication....
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Comment on agent fees
normal
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Areas covered
  • SM1
  • SM2
  • SM3
  • SM4
  • SM5
  • SM6
  • SM7



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
36 1 39 0 75 2 54 2 2 0

Fees

No fees set.

Complaints Procedure


Burn and Warne Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
Stage 1 – Please submit your Complaint in writing to
Adrian Bowles, Bank House, 3 Sutton Court Road, Sutton, SM1 4SY or by e mail to: adrian@burnandwarne.co.uk
What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. We will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

Stage 2
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by the Managing Director Neil Warne.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
Stage 3
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 11:52 AM 27/10/2017 by allAgents

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  • Sunday: Closed


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