Burn & Warne
4.8/5, 324 reviews
98% recommended
96% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
94% lettings fee satisfaction
If your home is your most valuable asset, then experience is ours. The Burn & Warne sales and lettings teams comprises a group of highly motivated, professional, dedicated and experienced estate agents with vast knowledge of the local market place.Providing nothing but the very best service to our clients is ... show more If your home is your most valuable asset, then experience is ours. The Burn & Warne sales and lettings teams comprises a group of highly motivated, professional, dedicated and experienced estate agents with vast knowledge of the local market place.
Providing nothing but the very best service to our clients is at the very heart of everything we do. Our clients say we are professional, hard working, friendly, knowledgeable, and helpful, all the attributes you should expect from your leading independent estate agent.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £35,000 £650,000
Lettings 100% 94% £650 £1,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
48 1 82 0 106 4 78 2 3 0
Areas covered
  • SM1
  • SM2
  • SM3
  • SM4
  • SM5
  • SM6
  • SM7
Address

Bank House 3 Sutton Court Road
Sutton
Surrey
SM1 4SY
020 8642 1234

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Really nice people! Probably the best experie......”

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Aug 06,2020
Minithumbup
Elliott
John
By: 'Mike Cizmas'
Aug 06,2020
0 people found
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Really nice people! Probably the best experience I had with any agents! Trustworthy people! The way they treat you is incredible! I couldn't be more happier then I am!...
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“It was great experience to work ......”

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Aug 05,2020
Minithumbup
John
Elliott
By: 'Mihaela Cristina Nan'
Aug 05,2020
0 people found
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It was great experience to work with both of you, John &Ellis. Very straightforward service, impressive timing operation, warm welcome. I will never hesitate to work with you guys in future. Thank you for everything....
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“Exceptional service, highly recommended!...”

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Aug 01,2020
Minithumbup
Neil
John
By: 'Leigh Matthews'
Aug 01,2020
0 people found
this helpful
Exceptional service from start to finish and we highly recommend Burn & Warne. Neil and his team were polite and professional at all times and very accommodating with our needs throughout the process with great communication maintained throughout. Best wishes Leigh & Sophie...
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“I bought my house through Burn & Warne about ......”

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Jul 30,2020
Minithumbup
By: 'Alan Hall'
Jul 30,2020
0 people found
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I bought my house through Burn & Warne about six years ago. I was pleased with their service then, so when I came to sell the house I used them again. It was reassuring to see some familiar faces. Excellent service again. Kept informed and advised ...
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“Highly recommend Burn & Warne...”

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Jul 22,2020
Minithumbup
Kelly
Neil
By: 'Thomas Kendall'
Jul 22,2020
0 people found
this helpful
Kelly and Neil were very helpful throughout the entire process and were always on hand if we had a question or needed information relaying to the sellers. I would definately recommend Burn & Warne (and Kelly / Neil) to those looking to buy in the Sutton area....
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“As first time buyers......”

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Jul 21,2020
Minithumbup
Kelly
By: 'Rosanna'
Jul 21,2020
0 people found
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As first time buyers, Burn & Warne were extremely helpful. They were prompt at responding to questions, no matter how small. Kelly was personable and helpful throughout the whole process as was the whole team, which in the middle of a global pandemic was reassuring....
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“We can't speak highly enough of our experienc......”

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Jul 20,2020
Minithumbup
John
By: 'Pegi Stoilkova'
Jul 20,2020
0 people found
this helpful
We can't speak highly enough of our experience with Burn & Warne. They helped us find a lovely property to rent. They are always honest, very efficient and also highly professional at all times. We are very happy to have them as our agents. Thanks guys ...
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“I only popped in for a chat...”

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Jul 20,2020
Minithumbup
Elliott
John
By: 'Susan Fanning'
Jul 20,2020
1 people found
this helpful
I only popped in to this agent on the off chance, as they had been very helpful with enquiries in the past. I was delighted to see 2 faces that I knew, Elliott and John, who were known to me from another agent in Sutton. They ...
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“Excellent estate agent and team!...”

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Jul 20,2020
Minithumbup
Neil
Adrian
By: 'VERONIQUE KIRCHHOFF'
Jul 20,2020
0 people found
this helpful
I've sold my one bedroom flat in Sutton via the team of Burne & Warne in Sutton and could not recommend them more! They have done an amazing job, through three offers (two that fell through. Third one lucky!), in full quarantine time and me living ...
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“Burn & Warne were fantastic with our house sa......”

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Jul 20,2020
Minithumbup
Kelly
Adrian
By: 'Tom'
Jul 20,2020
0 people found
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Burn & Warne were fantastic with our house sale. From start to finish they worked tirelessly to get the best result for us, despite the unprecedented pressures of a pandemic. They were responsive to all our questions, and helped ensure we got the best buyers and ...
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“Elliott - Burne & Warne - 1st Class Service...”

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Jul 17,2020
Minithumbup
Elliott
By: 'Jane Coakeley'
Jul 17,2020
0 people found
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Absolutely First Class Service from Elliott at Burne & Warne. Have been dealing with him for a number of years and he always goes over and above - nothing is too much trouble - most impressed....
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“We move house for second time with burne & wa......”

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Jul 12,2020
Minithumbup
By: 'Florin'
Jul 12,2020
0 people found
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We move house for second time with burne & warne. Everything went smoothly. Elliott was very profesional and explained everything to us....
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“Great experience with Burn and Warne, initial......”

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Jul 06,2020
Minithumbup
Elliott
John
By: 'Bethany Miller-Clark'
Jul 06,2020
0 people found
this helpful
Great experience with Burn and Warne, initially we wanted to view one property in particular but it was snapped up quickly, thankfully Elliott gave us a call and told us of a new property that fit our needs. I can’t express how grateful we ...
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“Great experience, very happy with the Burn&Wa......”

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Jul 04,2020
Minithumbup
Elliott
Elliott
By: 'Atila'
Jul 04,2020
0 people found
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Great experience, very happy with the Burn&Warne. I would like to say it again in the future.Thank you very much for everything. Atila Haderaj...
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“Elliott and John were so pleasant and helpful......”

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Jun 29,2020
Minithumbup
Elliott
John
By: 'Molly-May Watson'
Jun 29,2020
0 people found
this helpful
Elliott and John were so pleasant and helpful throughout the renting process for myself and my partner. Everything was so straight forward and taken care of for us, without any nasty small print and fees that often comes into play with other estate agents. Lastly, ...
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“Burn & Warne...”

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Jun 26,2020
Minithumbup
Elliott
John
By: 'MUZAFFAR MASOOD'
Jun 26,2020
0 people found
this helpful
Have a wonderful experience with Elliot & John from Burn & Warn Estate. Both are really helpful in all means. Thank You so much both of you guys. Really appreciated, means a lot....
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“Very pleased with the service that our Agents......”

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Jun 23,2020
Minithumbup
John
Elliott
By: 'Edyta Pokorska'
Jun 23,2020
0 people found
this helpful
Very pleased with the service that our Agents Elliott and John provided Both presented great customer service and high standards. Thanks to our Agents the whole process of moving our homes was very smooth and less stressful. Thank you for your great work. Edyta Pokorska...
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“Best of the best....”

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Jun 23,2020
Minithumbup
Elliott
John
By: 'Rebekkah'
Jun 23,2020
0 people found
this helpful
Could not recommend Elliot more. Best letting agents I’ve had the pleasure of dealing with. Elliot has been so helpful and such a pleasure to chat with. Found the perfect property for me and has been nothing but lovely since. Thank you so much ...
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“One of the most helpful and professional serv......”

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Jun 19,2020
Minithumbup
John
Elliott
By: 'Gregg'
Jun 19,2020
0 people found
this helpful
One of the most helpful and professional services I have ever received. All proces involving looking for a new flat and beginning of tenancy was like walk in the park. John and Elliot help us massively and we felt that we are not just potential ...
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“I have had excellent service from Elliott at ......”

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Jun 17,2020
Minithumbup
Elliott
By: 'Margaret Rapley'
Jun 17,2020
0 people found
this helpful
I have had excellent service from Elliott at Burne & Warne. Elliott has an excellent understanding of the rental market and has been honest and kept me informed throughout the process.He gave me honest advice on requirements to make my property marketable and achieve a ...
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“I can’t praise Burn & Warne enough for their ......”

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Jun 08,2020
Minithumbup
John
Elliott
By: 'Lorraine Thompson'
Jun 08,2020
0 people found
this helpful
I can’t praise Burn & Warne enough for their excellent customer service, friendliness and kindness. John was so helpful and made the move to my new home, a stress less experience. I can’t thank him enough. Elliott also was brilliant and answered all my ...
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“Throughout the process, Kelly was thorough, h......”

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Jun 08,2020
Minithumbup
Kelly
By: 'Ken Starling'
Jun 08,2020
0 people found
this helpful
Throughout the process, Kelly was thorough, helpful and sensible. She gave us ample time to do viewings (we spent a total of 2 hours in the house we eventually bought); this was positively very different to other estate agents who insisted on giving a 15-20 minute ...
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“Found a property to let through Burns & Warne......”

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Jun 08,2020
Minithumbup
John
Elliott
By: 'Zoe Antell'
Jun 08,2020
0 people found
this helpful
Found a property to let through Burns & Warne-friendly, professional and efficient service, they go above and beyond to make the process as smooth as possible....
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“Top class...”

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Jun 05,2020
Minithumbup
Paul
Elliott
By: 'PETER COLLINS'
Jun 05,2020
0 people found
this helpful
Super helpful, I bought a property and rented it out through these guys and they did a great job with both. I found Paul on sales, Elliott and John on rentals very honest, genuine people who did everything they could to help. Highly recommended....
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“I have known Elliott professionally for some ......”

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May 22,2020
Minithumbup
Neil
Elliott
By: 'I Fisher'
May 22,2020
0 people found
this helpful
I have known Elliott professionally for some years and have been very happy with his property management. He has a down to earth and practical style, is very knowledgeable and has always found me good tenants who usually stay several years. If I have any ...
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“Professional and friendly estate agent...”

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May 21,2020
Minithumbup
Kelly
By: 'Chris Chan'
May 21,2020
0 people found
this helpful
We have used Burn & Warne for many years and are very impressed by their professionalism. They could do a bit more on the communication side as there has been several occassions where we had to chase for updates. We would especially like to call out ...
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“Kelly has been very helpful with any kind of ......”

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May 17,2020
Minithumbup
Kelly
John
By: 'Steven Dsouza'
May 17,2020
0 people found
this helpful
Kelly has been very helpful with any kind of information or anything regarding the house. She has been a there always with a Smile. Besides her John, Neil. All have been great. Thank you...
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“Friendly, professional service...”

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May 13,2020
Minithumbup
Kelly
Adrian
By: 'Sarah Holmes'
May 13,2020
0 people found
this helpful
We're so glad we chose Burn & Warne as our estate agents. Their service is professional yet friendly and they work to a very high standard. We were really happy with the photos they took and the way they marketed our property and they secured a ...
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“All in all a good service. Kelly was very ap......”

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May 07,2020
Minithumbdown
By: 'Sally fenton'
May 07,2020
0 people found
this helpful
All in all a good service. Kelly was very approachable and always came back to us promptly with any queries. We also dealt with Adrian & Neil. Small issue with 1st potential buyer but once he was out of the picture burns & Warne pulled all stops ...
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“Help When Needed....”

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May 04,2020
Minithumbup
Adrian
Kelly
By: 'Mr and Mrs P Cox'
May 04,2020
0 people found
this helpful
Although Burn and Warne are not our Estate Agents (we are buying one of their houses) they have been very helpful to us throughout the process and my wife and I have found them all v friendly and v helpful when we have needed their ...
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Staff picture Neil
(72)
Staff picture Elliott
(72)
Staff picture Paul
(57)
Staff picture John
(54)
Staff picture Adrian
(50)
Staff picture Kelly
(27)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Burn and Warne Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
Stage 1 – Please submit your Complaint in writing to
Adrian Bowles, Bank House, 3 Sutton Court Road, Sutton, SM1 4SY or by e mail to: adrian@burnandwarne.co.uk
What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. We will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

Stage 2
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by the Managing Director Neil Warne.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
Stage 3
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:13 AM 17/09/2019 by allAgents

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Burn & Warne