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Burn & Warne

115 reviews
  • 4.7 /5 rating
  • 97% recommend
  • 89% fee satisfaction
  • Olly Reeves
    Olly Reeves
  • Adrian Bowles
    Adrian Bowles
  • Neil Warne
    Neil Warne
  • Paul Owen
    Paul Owen
  • Simon Mass
    Simon Mass
  • Elliott Moore
    Elliott Moore
  • Angelina Andrews
    Angelina Andrews
  • Jemima Sholanke
    Jemima Sholanke
If your home is your most valuable asset, then experience is ours. The Burn & Warne sales and lettings teams comprises a group of highly motivated, professional, dedicated and experienced estate agents with vast knowledge of the local market place.
Providing nothing but the very best service to our clients is at the very heart of everything we do. Our clients say we are professional, hard working, friendly, knowledgeable, and helpful, all the attributes you should expect from your leading i Read full description...

Bank House 3 Sutton Court Road
Sutton
Surrey
SM1 4SY
020 8642 1234

 


Properties for sale
Properties for rent
Not a transparent agent

Aug 05,2016
Minithumbup
By:
Aug 05,2016
Featured Review
0 people found
this helpful
We visited several agents in the town and decided on this one following good advice from Olly regarding our property to sale and a clear no nonsense description of their selling policy and likely current value....
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What agent could do to change your mind?
Following their valuation we negotiated and agreed a fair Fee with Adrian.
Comment on agent fees
Following their valuation we negotiated and agreed a fair Fee with Adrian.
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Jun 13,2016
Minithumbup
By:
Jun 13,2016
Featured Review
0 people found
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Stellar experience. Genuine from onset and very helpful. Instilled significant confidence in the process, the Agency and support for the remainder of tenancy. Kept appraised at every stage, and responded quickly to any query raised....
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What agent could do to change your mind?
Happy with the fees charged.
Comment on agent fees
Happy with the fees charged.
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By: neil warne
Jun 13, 2016
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Good afternoon Wayne thank you for your review of Elliott and our lettings services! Feedback in any content is always appreciated! Regards Neil Warne....
May 16,2016
Minithumbup
By:
May 16,2016
Featured Review
0 people found
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Very satisfied with the pro-active service received. Questions and enquiries were dealt with promptly and we were kept informed of the progress of the letting without being bothered with unnecessary detail....
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What agent could do to change your mind?
Fair charges - as advised before letting
Comment on agent fees
Fair charges - as advised before letting
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Apr 04,2016
Minithumbup
By:
Apr 04,2016
Featured Review
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All staff made the whole sales process very smooth from start to finish and explained matters in a well-balanced way. In my profession (Financial Adviser), I have dealings with many estate agents, on behalf of my clients and, frequently, these dealings are not very positive. Thankfully, this was not the case with Burn & Warne, who were not at all pushy, new their stuff and dealt with all aspects of the sale in a very friendly, honest and professional way....
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What agent could do to change your mind?
Good value and reasonable.
Comment on agent fees
Good value and reasonable.
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Mar 09,2016
Minithumbup
By:
Mar 09,2016
Featured Review
0 people found
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I bought my house through them.Everybody was really helpful.I can strongly recommend them.They have always responded in timely manner and are very very professional....
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Aug 12,2016
Minithumbdown
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Aug 12,2016
0 people found
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The main issue I faced was poor communication from the estate agent and utter lack of interest from the day I signed the contract. I had to chase them repeatedly to get an update. Never called me on their own. Also the agent lack pro-activeness. The only time I managed to get prompt and clear communication was from Neil and that was the last day when I pulled out my property from the market....
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Comment on agent fees
Not applicable as I pulled out.
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Aug 05,2016
Minithumbup
By:
Aug 05,2016
0 people found
this helpful
We visited several agents in the town and decided on this one following good advice from Olly regarding our property to sale and a clear no nonsense description of their selling policy and likely current value....
read full review
What agent could do to change your mind?
Following their valuation we negotiated and agreed a fair Fee with Adrian.
Comment on agent fees
Following their valuation we negotiated and agreed a fair Fee with Adrian.
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
Jun 13,2016
Minithumbup
By:
Jun 13,2016
0 people found
this helpful
Stellar experience. Genuine from onset and very helpful. Instilled significant confidence in the process, the Agency and support for the remainder of tenancy. Kept appraised at every stage, and responded quickly to any query raised....
read full review
What agent could do to change your mind?
Happy with the fees charged.
Comment on agent fees
Happy with the fees charged.
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By: neil warne
Jun 13, 2016
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Good afternoon Wayne thank you for your review of Elliott and our lettings services! Feedback in any content is always appreciated! Regards Neil Warne....
May 16,2016
Minithumbup
By:
May 16,2016
0 people found
this helpful
Very satisfied with the pro-active service received. Questions and enquiries were dealt with promptly and we were kept informed of the progress of the letting without being bothered with unnecessary detail....
read full review
What agent could do to change your mind?
Fair charges - as advised before letting
Comment on agent fees
Fair charges - as advised before letting
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Apr 04,2016
Minithumbup
By:
Apr 04,2016
0 people found
this helpful
All staff made the whole sales process very smooth from start to finish and explained matters in a well-balanced way. In my profession (Financial Adviser), I have dealings with many estate agents, on behalf of my clients and, frequently, these dealings are not very positive. Thankfully, this was not the case with Burn & Warne, who were not at all pushy, new their stuff and dealt with all aspects of the sale in a very friendly, honest and professional way....
read full review
What agent could do to change your mind?
Good value and reasonable.
Comment on agent fees
Good value and reasonable.
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Mar 09,2016
Minithumbup
By:
Mar 09,2016
0 people found
this helpful
I bought my house through them.Everybody was really helpful.I can strongly recommend them.They have always responded in timely manner and are very very professional....
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Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
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My partner and recently purchased a flat in Packham court through burne and warne .After many poor experiences with estate agents I was slightly deflated to have to deal with another. Oh how it felt good to be proven wrong . We viewed our new home and were shown around by Olly Reeves who's boundless energy and enthusiasm bowled us over . There was certainly no hard sale or pushiness from Olly which was very refreshing for an estate agent not to be like that. After our offer was excepted we pred...
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By: Neil Warne
Jun 13, 2016
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Good afternoon Thank you ever so much for taking the time to review our services! Really hope you both enjoy the flat! Bring on Worcester Park! neil Warne....
Feb 01,2016
Minithumbup
By:
Feb 01,2016
0 people found
this helpful
Iv taken the time to write a quick thank you top the whole team at Burn& Warne ..however i wanted to say a particular thank you to Olly Reeves. Olly helped me and partner buy our first flat and continued to help us find our first house. I can express how thankful i am to have had Olly help us through this process. Thank You All :-)...
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Jan 29,2016
Minithumbup
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Jan 29,2016
0 people found
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I must recommend Burn & Warne, and in particular, the incredible effort from Angelina in ensuring that we reached the finish line after a particularly difficult transaction. Angelina not only managed our stress levels, she was always a calming influence and totally empathetic at all times. Despite tricky times, primarily due to other agents errors, Burn and Warne maintained their professionalism throughout....
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What agent could do to change your mind?
N/A
Comment on agent fees
N/A
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Dec 22,2015
Minithumbup
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Dec 22,2015
0 people found
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I recently bought through Burn & Warne using both Paul and Olly. They were both helpful and clear in explaining any issues that arose, a previous property fell through for us with them and they did everything to help us find a new one and we found this one....
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Dec 07,2015
Minithumbup
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Dec 07,2015
0 people found
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When selling my property, I came in to contact with 4 different agents. Out of the 4, Burn and Warne were head and shoulders above every other Estate Agent I dealt with. Their honesty, transparency, communication was excellent. Everything they promised they delivered, they were always reachable, and contacted me rather than me contacting them. I was only able to add 2 staff, but everyone I dealt with were fantastic, unlike other agents who just fobbed me off if the person I was dealing with ...
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Dec 07,2015
Minithumbup
By:
Dec 07,2015
0 people found
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I have used Burn & Warne a number of times over the years, for both buying and selling property and they have always delivered a first class service. In my most recent dealings with them, they really earned their fees by selling a very difficult Executers sale with a problem lease that needed renegotiating and extending back to full term. They stuck with it and eventually a good outcome was achieved. Burn & Warns are a professional, 'one off' local Estate Agent and therefore have to perf...
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Dec 02,2015
Minithumbup
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Dec 02,2015
0 people found
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I decided to use Burne and Warne even though they were based in Sutton and my property was in Wallington because they were professional, honest, straight up form the off and always available to speak to even when arranging a first viewing. The whole experience was honest, to the point and always with my best interests at heart even if I don't like what I was hearing sometimes, they never once lied to make me...
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What agent could do to change your mind?
Worth every penny.
Comment on agent fees
Worth every penny.
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Nov 23,2015
Minithumbup
By:
Nov 23,2015
0 people found
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Very happy with the service. Kept up to date with the sales process. No problems whatsoever. Should I need to use an estate agent in the Sutton area in the future will certainly use Burn & Warne....
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What agent could do to change your mind?
No problem with 1.25%. Agents must cover their costs and make a profit
Comment on agent fees
No problem with 1.25%. Agents must cover their costs and make a profit
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Nov 20,2015
Minithumbup
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Nov 20,2015
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I found Burn and Warne to provide a very efficient service. They knew the market and identified suitable buyers effectively and quickly. I found the service up to the point of offer very good although they did not seem quite so responsive after that time....
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Nov 19,2015
Minithumbup
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Nov 19,2015
0 people found
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The whole team at Burn & Warne handled our house sale exceptionally well. From the initial valuation, through to the open day and on to the actual sale, everyone could not have been more helpful, friendly and professional. They liased continually with all parties throughout, and I could not have asked for better service. I would thoroughly recommend them (and this was the second time we used them)....
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Nov 19,2015
Minithumbup
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Nov 19,2015
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I'd originally been to one estate agent and felt let down by the service. On meeting Paul and the team at a viewing of a property i was looking to buy, I was really impressed by his professionalism and knowledge. I decided to move my property sale to Burn & Warne and was not disappointed. The open day had a great turn out with numerous offers, and when one pulled out Paul and the team had another buyer lined up within 24 hours. Throughout the process they helped drive through the sale and ke...
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Nov 18,2015
Minithumbup
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Nov 18,2015
0 people found
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Burn & Warne are fantastic agents who have great knowledge of the area and are fair and firm agents when dealing with negotiations between buyers and sellers. They approach sales with a great demeanour, don't take themselves too seriously and pride themselves in doing a good job. Thoroughly recommended...
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Nov 12,2015
Minithumbup
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Nov 12,2015
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Simon inherited my tenancy from my landlord towards the end of the time that I lived in the property, so he was not involved in the tenancy at all until it came to the check out when I moved out. This could have presented an issue as Simon did not set up the tenancy or have any records of it, however due to his great people skills and professionalism everything was very easy. Everybody at Burn and Warne were always really helpful, but the main guys I had dealings with were Simon and Olly. Bot...
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Nov 05,2015
Minithumbup
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Nov 05,2015
0 people found
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When I made a big move from Bedfordshire to South London, I found it rather difficult to find a suitable and affordable home, a long with the fact that many of the estate agents I was dealing with at the time was extremely pushy and rang my phone/e-mailed me non-stop which was a massive hassle. But, with Burn & Warne, more specifically with the help of Simon Mass, I am now renting a beautiful maisonette. While there has been one or two snags (doesn't every place?!), Simon has been nothing...
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Oct 29,2015
Minithumbup
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Oct 29,2015
0 people found
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I cant recommend Burn & Warne highly enough. It is very rare to come across an estate agent whose staff are so knowledgeable, responsive and efficient. I have bought several properties through them and on both the sales and letting sides they are faultless. On the sales side I've worked with Neil Warne, Olly Reeves, Adrian Bowles and Paul Owen and on the lettings side Simon Maas and all are exceptional. It's no wonder that they usually have the best range of properties on the market. A...
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Oct 21,2015
Minithumbup
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Oct 21,2015
1 people found
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I have managed to buy a house with Paul & Neil help. They are good at negotiating with both sides and helped me to get some price reduction. I may come back.again when I want to sell. I think one thing can be improved, which is the email comumication, sometimes I have to call to follow up....
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By: houses
Oct 21, 2015
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Thank you very much for your review! We take the good reviews seriously and the ones that can always improve our services even more! Best of luck in your new house! Neil Warne....
Oct 20,2015
Minithumbup
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Oct 20,2015
0 people found
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Very helpful and friendly attitude. Excellent service. Professional Approach and comitted to provide satisfaction regarding any queries. highly recommended. 10/10...
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Oct 10,2015
Minithumbup
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Oct 10,2015
0 people found
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Simon is our most reliable Lettings Agent by far. He is very approachable and professional. Any concerns we had with our tenancies e.g. repairs, were dealt with swiftly and conveniently....
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Oct 09,2015
Minithumbup
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Oct 09,2015
0 people found
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My first contact with Burne and Warne was with Neil Warne. The next day he had a property for me in a block which I had shown interest in. Other estate agents took months to get back to me so was very impressed with the quick turnaround. Simon Mass then took over proceedings as he is in charge with lettings. He is very personable, professional and accommodating. I have never had any problems and Simon always responds in an attentive manner to any phone calls or emails I do send (which is on ra...
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Oct 09,2015
Minithumbup
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Oct 09,2015
0 people found
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Simon has been our agent in the last 3 years (house share of 4). Communication has been very good - we've always been welcome in his office even without arranging an appointment in advance and he has been pretty good at replying to e-mails, including during the weekend and off working hours. He is very professional and efficient when it comes to referencing, preparing contracts, renewals, etc. He also does a great job as a mediator between us tenants and the landlord finding solutions that satis...
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Comment on agent fees
Very reasonable
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Oct 09,2015
Minithumbup
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Oct 09,2015
0 people found
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Impressed with the service received from Simon Maas. Viewing was arranged very quickly and received the answers to any questions that we needed Simon to put to the Landlord promptly. All in all, a stressful process made stress free!...
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Sep 28,2015
Minithumbup
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Sep 28,2015
0 people found
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My brother and I bought 2bed room house in Sutton recently. We booked many viewings through many agencies so many time. But burn&warne is the best of best. They are very helpful and kind. Now I feel they are part of family. Thank you very much for all your hard work....
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Sep 06,2015
Minithumbup
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Sep 06,2015
0 people found
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They gave us honest valuations and also chose suitable buyers for us. The team were always calm with good buying advice throughout all our buying dramas above and beyond their role in selling for us. Their good humour and professional experience really helped us through and we regularly recommend them to others looking or selling in the area....
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Aug 17,2015
Minithumbup
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Aug 17,2015
1 people found
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Paul has been very helpful and would recommend. He is very dedicated and works really hard with all questions and get the deal done....
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Areas covered
  • SM1
  • SM2
  • SM3
  • SM4
  • SM5
  • SM6
  • SM7



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19 0 18 0 39 2 33 2 2 0
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Olly Reeves Olly Reeves
 31 reviews

About Olly No description set View full profile
Adrian Bowles Adrian Bowles
 13 reviews

About Adrian No description set View full profile
Neil Warne Neil Warne
 24 reviews

About Neil No description set View full profile
Paul Owen Paul Owen
 27 reviews

About Paul No description set View full profile
Simon Mass Simon Mass
 30 reviews

About Simon No description set View full profile
Elliott Moore Elliott Moore
Residential Lettings Portfolio Manager 2 reviews

About Elliott No description set View full profile
Angelina Andrews Angelina Andrews
 2 reviews

About Angelina No description set View full profile
Jemima Sholanke Jemima Sholanke
Sales Negotiator 0 reviews

About Jemima No description set View full profile

Firm rankings


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Estate agents

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Opening hours


  • Monday: 08.30 - 18.30
  • Tuesday: 08.30 - 18.30
  • Wednesday: 08.30 - 18.30
  • Thursday: 08.30 - 18.30
  • Friday: 08.30 - 18.30
  • Saturday: 08.30 - 17.00
  • Sunday: Closed

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