• Adrian Bowles
    Adrian Bowles
  • Neil Warne
    Neil Warne
  • Paul Owen
    Paul Owen
  • Simon Mass
    Simon Mass
  • Elliott Moore
    Elliott Moore
  • Shivonn De Silva
    Shivonn De Silva
If your home is your most valuable asset, then experience is ours. The Burn & Warne sales and lettings teams comprises a group of highly motivated, professional, dedicated and experienced estate agents with vast knowledge of the local market place.
Providing nothing but the very best service to our clients is at the very heart of everything we do. Our clients say we are professional, hard working, friendly, knowledgeable, and helpful, all the attributes you should expect from your leading i
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Properties for sale
Properties for rent
Mar 29,2017
Minithumbup
Neil Warne
Paul Owen
By:
Mar 29,2017
Featured Review
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All very straightforward despite my mother dying just before the sale was going through and us having to wait for probate to be settled before continuing. Very helpful throughout....
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Comment on agent fees
good
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Mar 27,2017
Minithumbup
By:
Mar 27,2017
Featured Review
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Very happy with them after buying a property. Always quick to answer the phone, knew what was going on, helpful at showing round, didn't rush you etc. Seemed like nice people too, not a typical 'estate agent' vibe....
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Mar 23,2017
Minithumbup
Shivonn De Silva
By:
Mar 23,2017
Featured Review
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Shivon has been great - responsive, helpful, proactive and professional. She has worked to maximise the efficiency of the purchase we are making without compromising the fact that she is working for the vendor....
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Comment on agent fees
n/a
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Mar 16,2017
Minithumbup
Elliott Moore
By:
Mar 16,2017
Featured Review
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Elliott helped me let a property. I found his approach to be thorough, professional and friendly. I would recommend using him....
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Comment on agent fees
As expected
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Feb 24,2017
Minithumbup
Elliott Moore
By:
Feb 24,2017
Featured Review
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Looked after our property for many years. Always professional helpful and on hand to help. A credit to the profession...
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Comment on agent fees
Competitive and reasonable
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Feb 14,2017
Minithumbup
Paul Owen
Adrian Bowles
By:
Feb 14,2017
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Polite, respectful, non-pushy and fair. Our first experience of Estate Agents who actually let the property to speak for itself....
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Feb 14,2017
Minithumbup
Elliott Moore
Adrian Bowles
By:
Feb 14,2017
0 people found
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We initially listed to sell and Adrian and the team were doing a fantastic job. After a poor showing from PurpleBricks Adrian did a fantastic job of restoring our faith in estate agents! Halfway through the sales process a change of plan came along, and we needed to change to renting our property out. Since then Elliott has been absolutely outstanding through every step of the process. I would highly recommend Burn and Warne for both sales and letting....
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Comment on agent fees
good
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Feb 07,2017
Minithumbup
Elliott Moore
By:
Feb 07,2017
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Absolutely excellent service throughout my move. Couldn't have asked for a more helpful agent. Elliott has always been more than happy to answer any questions we have had at any time and this has helped to ensure my move was smooth, easy and quick. Would highly recommend Burne and Warne....
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Comment on agent fees
Good
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Feb 03,2017
Minithumbup
Elliott Moore
Simon Mass
By:
Feb 03,2017
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Elliott and Simon were both brilliant and made my life so much simpler when looking for a new property to rent. Elliott was extremely accommodating when viewing the property, obviously had the landlords best interest at heart. Excellent communication, excellent service....
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Comment on agent fees
Fee's were not exceptionally high for the region.
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Jan 26,2017
Minithumbup
Adrian Bowles
Shivonn De Silva
By:
Jan 26,2017
0 people found
this helpful
I've rated Adrian as he started the whole process. But Paul and neil both had a hand it the sale and they were all ably supported by Shivonn - and her assistance on many an occasion was very much appreciated. They were all exceptional and if i could pick all four I would!...
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Comment on agent fees
The fees were not the issue for me. The issue was a hassle free sale. Didn't even discuss them or try to knock them down. If I wasn't happy with the service, then I'd have negotiated a reduction. I'm very happy, they were very good and so their fees are fine.
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Jan 23,2017
Minithumbup
By:
Jan 23,2017
0 people found
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All around they were good and helpful. Polite and courteous. They typically responded to our calls in a good time and met us at the property on several occasions on time. They also chased the vendor to ensure everything was in order for completion. If it allowed me to do 4.5 stars I would. The only reason this is a 4 star review rather than a 5 is that one of our viewings was mis-booked which left us waiting at the property for half an hour....
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Comment on agent fees
N/A
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Jan 03,2017
Minithumbup
Simon Mass
By:
Jan 03,2017
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Simon Maas has managed our flats since we bought them. He found clients that have remained in the properties from the start and has managed any issues very efficiently. He gives a friendly, personal service....
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Dec 28,2016
Minithumbup
Simon Mass
By:
Dec 28,2016
0 people found
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Simon has again worked hard at finding us a tenant. He has made the process very easy and always copes with all the hassles involved....
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Comment on agent fees
good
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Dec 20,2016
Minithumbup
Simon Mass
By:
Dec 20,2016
0 people found
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Simon is extremely helpful, understanding and friendly. Having been a tenant in a Burn and Warne property for over five years we have got to know Simon and he is always extremely helpful and effiencent when there is a problem, no matter what the issue....
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Dec 20,2016
Minithumbup
Adrian Bowles
By:
Dec 20,2016
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Adrian Bowles knew the Sutton market very well indeed, and was able to accurately assess the property and estimate the potential range of sale prices. The branch organised a one day viewing, for the many clients already looking for property on their books. This generated many viewings and a very acceptable group of offers. The price achieved was above our expectations, and the sale went through....
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Comment on agent fees
We had a friendly haggle and negotiated a fair price, taking into account fees charged by other agents locally.
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Dec 19,2016
Minithumbup
Simon Mass
By:
Dec 19,2016
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I'm a bit fussy but Simon went out of his way to help me find the perfect flat to rent....
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Dec 18,2016
Minithumbup
Simon Mass
By:
Dec 18,2016
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Prior to purchasing a buy to let I was slightly apprehensive about it being taken care of completely by the agent, I imagined nagging phone calls / emails / unsuitable tenants and of course the fee you have to pay!. But since day 1 it has been very smooth. The tenants have been carefully matched up, any work that has needed to be done was sorted out quickly with no fuss....just a quick email informing me of what needed to be done. That's what I like about Simon, he obviously knows the business ...
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Comment on agent fees
Pretty much standard I'd have thought.
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Dec 16,2016
Minithumbup
Adrian Bowles
By:
Dec 16,2016
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We sold our house in Sutton through Burn & Warne and had a very positive experience. We spoke to most staff members at varying stages of the sales process and all were helpful, courteous and made the whole experience relatively stress free. Special thanks goes to the lovely lady who showed potential buyers around the house on the open day. She worked tirelessly from 10am until later afternoon and really is a credit to the company. I would definitely recommend this company as a refreshing alt...
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Comment on agent fees
Comparable with other agents.
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Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
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Very helpful and friendly staff, Mr Moore was able to answer any/all queries I had quickly with ease. Making sure the whole move was less stressful....
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Comment on agent fees
Agent fees are reasonable
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Dec 13,2016
Minithumbup
By:
Dec 13,2016
0 people found
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Bought my property in August 2015. Burn & Warne were really helpful throughout the whole searching for my property and I felt really listened to my requirements leading me to find my current property. Olly was very accommodating throughout and we were able to visit the property whilst the sale was going through. Were very quick to provide responses to any queries I had as well. Compared to other local estate agents, there really felt a personal touch with Burn & Warne and I would highly ...
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Dec 10,2016
Minithumbup
Paul Owen
By:
Dec 10,2016
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Great agent, sold me my property. Paul has great knowledge and is always friendly. Gives you an honest opinion which you want....
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Comment on agent fees
Good
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Dec 05,2016
Minithumbup
Elliott Moore
By:
Dec 05,2016
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Attentive, responsible, re active and understanding of my needs. Always keeping me advised of progress and seeing the transaction through to satisfactory completion. Excellent service...
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Comment on agent fees
Good
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Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
Question : What makes Burn and Warne special? Answer: There personal and professional service. Everyone in the company is friendly and helpful, something that is so important when buying or selling your own home. I recommend them wholeheartedly...
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Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
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By far the best Estate Agent in the Sutton area. Have dealt with them a number of times over the years and they have always been very professional and helpful. Most Estate Agents these days simply place your property on their website and rightmove, sit back and expect it to sell itself. Burn and Warne will work very hard at actively selling your property, all their agents understand the property market and all associated legal matters....
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Comment on agent fees
Good
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Dec 01,2016
Minithumbup
Neil Warne
Simon Mass
By:
Dec 01,2016
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My conveyance has been far from simple with complications none of which were the fault of the agents. Indeed they have worked hard and been extremely helpful throughout and I have received very much assistance and courtesy from both the agents named. I have also been impressed with the services of their assistant Shivonne. Conveyance is ongoing and all seems now to be well....
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Comment on agent fees
As a buyer I have so far not paid any but their letting terms quoted to me were very good and competitive.
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Dec 01,2016
Minithumbup
Neil Warne
By:
Dec 01,2016
0 people found
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On first meeting Neil, he was self assured and confident in selling our property, how right he proved to be!...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
I have found Burne and Warne to be very quick and professional in their approach. They have found us a reliable buyer. Mr.Oliver...
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Nov 30,2016
Minithumbup
Paul Owen
By:
Nov 30,2016
0 people found
this helpful
On hand to answer any questions we have. Accommodating in letting us viewing the property after we have offered, which takes up his selling time on other properties. During the offer process was able to get hold of him easily and always rang back if he was unavailable. The whole team are on hand to answer questions when Paul is unavailable which is really helpful....
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Nov 30,2016
Minithumbup
Adrian Bowles
By:
Nov 30,2016
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We are due to exchange in the next couple of days and have had a pleasant experience dealing with burns and warne throughout the process. They have been responsive to queries and easy to keep in contact with....
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Comment on agent fees
Average, agreed joint agent fees but in the end didn't sell as a joint agent and fees were not renegotiated
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Nov 30,2016
Minithumbup
Neil Warne
Adrian Bowles
By:
Nov 30,2016
0 people found
this helpful
My review is based on the fact that I am writing from my new house Italy, and if Neil Warne and Adrian Bowles hadn't given me support and help throughout the selling of my house, I would almost certainly not be here now. I had been out of the house purchase game for many years and hit it just at the wrong time (the week of Brexit), so everyone was running round like chickens without heads. My buyers were not the easiest to deal with, wanting every T crossed in triplicates, but the Burne & Wa...
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Comment on agent fees
Given that I paid 5% for the estate agent's fees in Italy, the Burne & Warne fees were minimal... And for what they did in this particular sale, they deserved it.
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Nov 30,2016
Minithumbup
Neil Warne
Neil Warne
By:
Nov 30,2016
0 people found
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Anyone who says it's easy selling a house is mistaken, it can be difficult, heartwrenching and a downright pain. We had all of those but we were fully supported by Neil and his team. When things were challenging they were informative, helpful and supportive and they held our hands all the way. In our experience very few agents give that level of service and honesty. We are very pleased to say in the end we had a successful sale and would totally recommend Burn & Warne....
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Comment on agent fees
Competitive
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Nov 30,2016
Minithumbup
Neil Warne
By:
Nov 30,2016
0 people found
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Quick and good service Helpful advice Pushed the purchase through quicker by chasing up relevant parties Professional Knew the area well...
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Comment on agent fees
N/a
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Nov 30,2016
Minithumbup
Adrian Bowles
By:
Nov 30,2016
0 people found
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Burn & Warne sold my home in Feb 2016. I found all the staff in the office to be professional, helpful and cooperative. Each member of staff contributed to a successful sale. Selling is never an easy process, though making it easy takes professionalism, courtesy and nerve. Olly was very good at keeping me informed and also the buyers . . . . so overall I am pleased with the sale going through. Thank you....
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Comment on agent fees
Of course we would all like cheaper fees, and now with so much competition and the internet agencies all looking to sell your property costs can be competitive. Though its also important to make sure that you get the best service in selling your home, so with that comes a price. its all abut what you are comfortable paying and negotiating.
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Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
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I have dealt with the team at Burn & Warne for nearly 20 years and have always found them courteous & highly professional. I wouldn't hesitate to employ their services again....
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Comment on agent fees
Fees are competitive and the price achieved was in excess of my expectations.
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Nov 30,2016
Minithumbup
Neil Warne
Adrian Bowles
By:
Nov 30,2016
0 people found
this helpful
From the initial meeting and the impressive brochure, through the viewing day to the accepted offer, the service was excellent. I would highly recommend Burn & Warne....
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Comment on agent fees
Good, after negotiation
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Nov 30,2016
Minithumbup
Adrian Bowles
By:
Nov 30,2016
0 people found
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I chose Burn & Warne to sell my house after obtaining 2 other quotes from competing companies. Adrian impressed with his local knowledge and understanding of the market without the need for graphs, charts or other visual aids or props. His estimate of likely potential selling price and strategy to get there in a sellers market was spot on. Other staff members at this branch were also very helpful during the ongoing sales process with prompt answering of phones or returning phone calls ...
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Comment on agent fees
Fees were more competitive than the two others who quoted.
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Nov 30,2016
Minithumbup
Adrian Bowles
By:
Nov 30,2016
0 people found
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I initially put my property with *another agent and was guaranteed it would go straight away. After 4 weeks and 3 viewings, things were looking bleak. I ended my agreement with them and approached Burne & Warne who arranged new photos to be taken (which were a country mile better than my originals) and had an open day with 16 viewings within a couple of weeks, and 3 offers of which one I accepted. Everything from start to finish was smooth, both Adrian and Olly were helpful and available ...
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Comment on agent fees
Lower than all other estate agency's contacted
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Nov 29,2016
Minithumbup
Neil Warne
Adrian Bowles
By:
Nov 29,2016
0 people found
this helpful
Pro-active agents who really go the extra mile for their customer, I would not hesitate to recommend them. First class service and competitive fees....
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Comment on agent fees
Very competitive.
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Nov 29,2016
Minithumbup
Simon Mass
By:
Nov 29,2016
0 people found
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I had not rented a property before and Simon found me a good tenant and prepared all the documents that were required for renting (energy certificate, inventory etc.). Some repairs were required during the first year and the workman was reliable and reasonable with no additional charges for arranging the work. Simon is a nice person to deal with and he is always helpful. If I have one criticism it is that it would be useful to have an invoice at least once a year that I could present to HMRC if ...
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Comment on agent fees
Fees are reasonable. There was no charge for the inventory which some other agents require.
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Nov 29,2016
Minithumbup
Neil Warne
By:
Nov 29,2016
0 people found
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Neil was outstanding in the sale of our flat. He really kept us in touch and also managed to facilitate a sale despite some very difficult buyers who clearly thought the world revolved around them! Having been around the business a long time, he steered us through it to a positive outcome....
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Comment on agent fees
Good and below industry standard
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Nov 29,2016
Minithumbup
Neil Warne
By:
Nov 29,2016
0 people found
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Having used Burne and Warne for a considerable number of years i have no hesitation in stating they are very customer friendly and offer great assistance in all aspects of estate agents management....
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Comment on agent fees
good
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Oct 12,2016
Minithumbup
Elliott Moore
By:
Oct 12,2016
1 people found
this helpful
I popped into Burn & Warne because me and my partner were looking to rent in Sutton. I was lucky enough to meet Eliott who has been super helpful from the word go. I told Elliott our budget and he went out of his way to find something appropriate. He found us the perfect flat in a perfect location! Literally ticked all the boxes. He was also exceptionally helpful when sorting out all the paperwork. Very quick with all communication and always on the end of the phone to answer any questions. ...
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Comment on agent fees
Good - Very reasonable
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Aug 12,2016
Minithumbdown
By:
Aug 12,2016
0 people found
this helpful
The main issue I faced was poor communication from the estate agent and utter lack of interest from the day I signed the contract. I had to chase them repeatedly to get an update. Never called me on their own. Also the agent lack pro-activeness. The only time I managed to get prompt and clear communication was from Neil and that was the last day when I pulled out my property from the market....
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Comment on agent fees
Not applicable as I pulled out.
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Aug 05,2016
Minithumbup
Adrian Bowles
By:
Aug 05,2016
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We visited several agents in the town and decided on this one following good advice from Olly regarding our property to sale and a clear no nonsense description of their selling policy and likely current value....
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Comment on agent fees
Following their valuation we negotiated and agreed a fair Fee with Adrian.
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Jun 13,2016
Minithumbup
Elliott Moore
By:
Jun 13,2016
0 people found
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Stellar experience. Genuine from onset and very helpful. Instilled significant confidence in the process, the Agency and support for the remainder of tenancy. Kept appraised at every stage, and responded quickly to any query raised....
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Comment on agent fees
Happy with the fees charged.
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By: neil warne
Jun 13, 2016
View all comments (1)
Good afternoon Wayne thank you for your review of Elliott and our lettings services! Feedback in any content is always appreciated! Regards Neil Warne ...
May 16,2016
Minithumbup
Elliott Moore
By:
May 16,2016
0 people found
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Very satisfied with the pro-active service received. Questions and enquiries were dealt with promptly and we were kept informed of the progress of the letting without being bothered with unnecessary detail....
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Comment on agent fees
Fair charges - as advised before letting
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Apr 04,2016
Minithumbup
By:
Apr 04,2016
0 people found
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All staff made the whole sales process very smooth from start to finish and explained matters in a well-balanced way. In my profession (Financial Adviser), I have dealings with many estate agents, on behalf of my clients and, frequently, these dealings are not very positive. Thankfully, this was not the case with Burn & Warne, who were not at all pushy, new their stuff and dealt with all aspects of the sale in a very friendly, honest and professional way....
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Comment on agent fees
Good value and reasonable.
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Mar 09,2016
Minithumbup
Neil Warne
By:
Mar 09,2016
0 people found
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I bought my house through them.Everybody was really helpful.I can strongly recommend them.They have always responded in timely manner and are very very professional....
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Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
this helpful
My partner and recently purchased a flat in Packham court through burne and warne .After many poor experiences with estate agents I was slightly deflated to have to deal with another. Oh how it felt good to be proven wrong . We viewed our new home and were shown around by Olly Reeves who's boundless energy and enthusiasm bowled us over . There was certainly no hard sale or pushiness from Olly which was very refreshing for an estate agent not to be like that. After our offer was excepted we pred...
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By: Neil Warne
Jun 13, 2016
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Good afternoon Thank you ever so much for taking the time to review our services! Really hope you both enjoy the flat! Bring on Worcester Park! neil Warne ...
Feb 01,2016
Minithumbup
By:
Feb 01,2016
0 people found
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Iv taken the time to write a quick thank you top the whole team at Burn& Warne ..however i wanted to say a particular thank you to Olly Reeves. Olly helped me and partner buy our first flat and continued to help us find our first house. I can express how thankful i am to have had Olly help us through this process. Thank You All :-)...
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Jan 29,2016
Minithumbup
Neil Warne
By:
Jan 29,2016
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I must recommend Burn & Warne, and in particular, the incredible effort from Angelina in ensuring that we reached the finish line after a particularly difficult transaction. Angelina not only managed our stress levels, she was always a calming influence and totally empathetic at all times. Despite tricky times, primarily due to other agents errors, Burn and Warne maintained their professionalism throughout....
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Comment on agent fees
N/A
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Dec 22,2015
Minithumbup
Paul Owen
By:
Dec 22,2015
0 people found
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I recently bought through Burn & Warne using both Paul and Olly. They were both helpful and clear in explaining any issues that arose, a previous property fell through for us with them and they did everything to help us find a new one and we found this one....
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Dec 07,2015
Minithumbup
Paul Owen
By:
Dec 07,2015
0 people found
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When selling my property, I came in to contact with 4 different agents. Out of the 4, Burn and Warne were head and shoulders above every other Estate Agent I dealt with. Their honesty, transparency, communication was excellent. Everything they promised they delivered, they were always reachable, and contacted me rather than me contacting them. I was only able to add 2 staff, but everyone I dealt with were fantastic, unlike other agents who just fobbed me off if the person I was dealing with ...
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Dec 07,2015
Minithumbup
Paul Owen
By:
Dec 07,2015
0 people found
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I have used Burn & Warne a number of times over the years, for both buying and selling property and they have always delivered a first class service. In my most recent dealings with them, they really earned their fees by selling a very difficult Executers sale with a problem lease that needed renegotiating and extending back to full term. They stuck with it and eventually a good outcome was achieved. Burn & Warns are a professional, 'one off' local Estate Agent and therefore have to perf...
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Dec 02,2015
Minithumbup
Neil Warne
By:
Dec 02,2015
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I decided to use Burne and Warne even though they were based in Sutton and my property was in Wallington because they were professional, honest, straight up form the off and always available to speak to even when arranging a first viewing. The whole experience was honest, to the point and always with my best interests at heart even if I don't like what I was hearing sometimes, they never once lied to make me...
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Comment on agent fees
Worth every penny.
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Nov 23,2015
Minithumbup
Paul Owen
By:
Nov 23,2015
0 people found
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Very happy with the service. Kept up to date with the sales process. No problems whatsoever. Should I need to use an estate agent in the Sutton area in the future will certainly use Burn & Warne....
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Comment on agent fees
No problem with 1.25%. Agents must cover their costs and make a profit
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Nov 20,2015
Minithumbup
Paul Owen
By:
Nov 20,2015
0 people found
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I found Burn and Warne to provide a very efficient service. They knew the market and identified suitable buyers effectively and quickly. I found the service up to the point of offer very good although they did not seem quite so responsive after that time....
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Nov 19,2015
Minithumbup
Neil Warne
Paul Owen
By:
Nov 19,2015
0 people found
this helpful
The whole team at Burn & Warne handled our house sale exceptionally well. From the initial valuation, through to the open day and on to the actual sale, everyone could not have been more helpful, friendly and professional. They liased continually with all parties throughout, and I could not have asked for better service. I would thoroughly recommend them (and this was the second time we used them)....
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Nov 19,2015
Minithumbup
Paul Owen
By:
Nov 19,2015
0 people found
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I'd originally been to one estate agent and felt let down by the service. On meeting Paul and the team at a viewing of a property i was looking to buy, I was really impressed by his professionalism and knowledge. I decided to move my property sale to Burn & Warne and was not disappointed. The open day had a great turn out with numerous offers, and when one pulled out Paul and the team had another buyer lined up within 24 hours. Throughout the process they helped drive through the sale and ke...
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Nov 18,2015
Minithumbup
Neil Warne
Adrian Bowles
By:
Nov 18,2015
0 people found
this helpful
Burn & Warne are fantastic agents who have great knowledge of the area and are fair and firm agents when dealing with negotiations between buyers and sellers. They approach sales with a great demeanour, don't take themselves too seriously and pride themselves in doing a good job. Thoroughly recommended...
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Nov 12,2015
Minithumbup
Simon Mass
By:
Nov 12,2015
0 people found
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Simon inherited my tenancy from my landlord towards the end of the time that I lived in the property, so he was not involved in the tenancy at all until it came to the check out when I moved out. This could have presented an issue as Simon did not set up the tenancy or have any records of it, however due to his great people skills and professionalism everything was very easy. Everybody at Burn and Warne were always really helpful, but the main guys I had dealings with were Simon and Olly. Bot...
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Nov 05,2015
Minithumbup
Simon Mass
By:
Nov 05,2015
0 people found
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When I made a big move from Bedfordshire to South London, I found it rather difficult to find a suitable and affordable home, a long with the fact that many of the estate agents I was dealing with at the time was extremely pushy and rang my phone/e-mailed me non-stop which was a massive hassle. But, with Burn & Warne, more specifically with the help of Simon Mass, I am now renting a beautiful maisonette. While there has been one or two snags (doesn't every place?!), Simon has been nothing...
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Oct 29,2015
Minithumbup
Neil Warne
Simon Mass
By:
Oct 29,2015
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I cant recommend Burn & Warne highly enough. It is very rare to come across an estate agent whose staff are so knowledgeable, responsive and efficient. I have bought several properties through them and on both the sales and letting sides they are faultless. On the sales side I've worked with Neil Warne, Olly Reeves, Adrian Bowles and Paul Owen and on the lettings side Simon Maas and all are exceptional. It's no wonder that they usually have the best range of properties on the market. A...
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Oct 21,2015
Minithumbup
Paul Owen
Neil Warne
By:
Oct 21,2015
1 people found
this helpful
I have managed to buy a house with Paul & Neil help. They are good at negotiating with both sides and helped me to get some price reduction. I may come back.again when I want to sell. I think one thing can be improved, which is the email comumication, sometimes I have to call to follow up....
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By: houses
Oct 21, 2015
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Thank you very much for your review! We take the good reviews seriously and the ones that can always improve our services even more! Best of luck in your new house! Neil Warne ...
Oct 20,2015
Minithumbup
Simon Mass
By:
Oct 20,2015
0 people found
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Very helpful and friendly attitude. Excellent service. Professional Approach and comitted to provide satisfaction regarding any queries. highly recommended. 10/10...
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Oct 10,2015
Minithumbup
Simon Mass
By:
Oct 10,2015
0 people found
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Simon is our most reliable Lettings Agent by far. He is very approachable and professional. Any concerns we had with our tenancies e.g. repairs, were dealt with swiftly and conveniently....
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Oct 09,2015
Minithumbup
Simon Mass
Neil Warne
By:
Oct 09,2015
0 people found
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My first contact with Burne and Warne was with Neil Warne. The next day he had a property for me in a block which I had shown interest in. Other estate agents took months to get back to me so was very impressed with the quick turnaround. Simon Mass then took over proceedings as he is in charge with lettings. He is very personable, professional and accommodating. I have never had any problems and Simon always responds in an attentive manner to any phone calls or emails I do send (which is on ra...
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Oct 09,2015
Minithumbup
Simon Mass
By:
Oct 09,2015
0 people found
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Simon has been our agent in the last 3 years (house share of 4). Communication has been very good - we've always been welcome in his office even without arranging an appointment in advance and he has been pretty good at replying to e-mails, including during the weekend and off working hours. He is very professional and efficient when it comes to referencing, preparing contracts, renewals, etc. He also does a great job as a mediator between us tenants and the landlord finding solutions that satis...
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Comment on agent fees
Very reasonable
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Oct 09,2015
Minithumbup
Simon Mass
By:
Oct 09,2015
0 people found
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Impressed with the service received from Simon Maas. Viewing was arranged very quickly and received the answers to any questions that we needed Simon to put to the Landlord promptly. All in all, a stressful process made stress free!...
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Sep 28,2015
Minithumbup
Neil Warne
Paul Owen
By:
Sep 28,2015
0 people found
this helpful
My brother and I bought 2bed room house in Sutton recently. We booked many viewings through many agencies so many time. But burn&warne is the best of best. They are very helpful and kind. Now I feel they are part of family. Thank you very much for all your hard work....
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Sep 06,2015
Minithumbup
Paul Owen
By:
Sep 06,2015
0 people found
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They gave us honest valuations and also chose suitable buyers for us. The team were always calm with good buying advice throughout all our buying dramas above and beyond their role in selling for us. Their good humour and professional experience really helped us through and we regularly recommend them to others looking or selling in the area....
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Aug 17,2015
Minithumbup
Paul Owen
By:
Aug 17,2015
1 people found
this helpful
Paul has been very helpful and would recommend. He is very dedicated and works really hard with all questions and get the deal done....
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Aug 03,2015
Minithumbdown
By:
Aug 03,2015
0 people found
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Based on our interactions with Burn & Warne over the course of 4+ months, we found them average. They were better than some of the others we have seen in this area but what we felt was lacking was attention to detail. For instance on the day of viewing the answers to our questions such as "does the service charge figure here include insurance", "what is the lease remaining", "what is the warranty remaining" were inaccurate. The agent who showed us the place was ...
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What agent could do to change your mind?
Attention to detail Better communication
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Jul 07,2015
Minithumbup
Paul Owen
By:
Jul 07,2015
0 people found
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We had an excellent experience buying a property from Burn and Warne. The agent we dealt with really understood what we were looking for, found the perfect property for us, in our budget and timeframe. The rest of their team is great too - meeting us at the property for further checks and helping us in the buying process. A great experience all round!...
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Jun 24,2015
Minithumbup
Neil Warne
By:
Jun 24,2015
0 people found
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From the first meeting with Adrian at Burne and Warne I was very impressed with his professionalism and style and this was what secured them the chance to sell our home. The team acted with professionalism, integrity and kept us informed every step of the way. They never once dropped their calm exterior and made me feel confident that they would sell the house for the right price. And they did....
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Comment on agent fees
Agents fees were competitive and reasonable compared to some competitors we saw.
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Jun 03,2015
Minithumbup
Paul Owen
Adrian Bowles
By:
Jun 03,2015
0 people found
this helpful
We had originally looked at properties with Burne and Warne years ago and were impressed with their professionalism. My sister-in-law had recently sold her flat with Burne and Warne and confirmed that they were still very professional and an excellent company. We are extremely happy that we chose to go with them and would recommend their services. We had outgrown our flat and I had fallen pregnant again (I have a two year old son) so we needed to get a bigger house! The staff at Burne and ...
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May 14,2015
Minithumbdown
Paul Owen
By:
May 14,2015
0 people found
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Utterly dreadful from a purchaser point of view. Constant harassment and acting solely in the interests of the vendor. If it wasn't for the house I would have walked away from the purchase due to the behaviour of staff. Make a lot of promises but deliver on nothing....
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What agent could do to change your mind?
A serious review of how they deal with customers. Actually ashamed that some of my money has gone towards this company.
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By: houses
May 27, 2015
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Hello Steve Thank you for your comments and I am sorry that you were not happy with the way your purchase was handled. As you can see from Paul's reviews, this is actually the first unhappy review he has had and the general opinion of our customers are different. We actually spoke a few times during your purchase and I think there were mitigating circumstances why you felt there was pressure. From our point of view, I think the difficulties was acknowledging the onward chain demands as well a ...
Dec 16,2014
Minithumbup
By:
Dec 16,2014
0 people found
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Hi there, I am taking the time to write this review just to let people know what an excellent service we received by Olly Reeves at Burn & Warne. We did not buy a flat through Burn & Warne BUT the effort that Olly Reeves put into helping us made our search for a property less difficult and stress free. Long story short; we are a first time buyers and wanted to find the perfect place where to start our family, as you can imagine we were very worried about being sold some old pl...
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Dec 08,2014
Minithumbdown
By:
Dec 08,2014
1 people found
this helpful
I have to say, once I had signed on the dotted line, I found the service from Burn & Warne to be very poor and very frustrating. I had to regularly chase for updates or answers to questions that I had asked. At times I had no idea what was going on or even when they were holding the open day at my property. And no-one rang after the open day to let me know how it had gone. At one point someone called Ollie rang and apologised profusely that no-one had kept me updated with what was g...
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Nov 04,2014
Minithumbup
Neil Warne
By:
Nov 04,2014
0 people found
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Have only good things to say about B&W, in particular Neil and Olly. We spent months looking in Sutton area. B&W were consistently the most professional, friendly, informed and pleasant agent to deal with. Went the extra mile in trying to understand what we wanted and did all they could to help us achieve that on our budget. Offered us expert advice, honest opinions and straight answers. As first-time buyers we really benefited from their no-nonsense but supportive approach. No other age...
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Oct 24,2014
Minithumbup
Adrian Bowles
By:
Oct 24,2014
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We sold and subsequently bought using Burn and Warne. They were excellent with the sale of out property. It was all done on an open day with a fantastic turnout resulting in 3 above asking price offers. There rates were also very competitive. We then went on to buy a property with B&w. They enabled us to view the property with the current owners and take our time. In such a competitive market the is was a real luxury! Post - sale Olly did Anna mazing job arranging the completion date. Highl...
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Comment on agent fees
We negotiated as the market is very strong here and were satisfied with the amount we paid.
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Oct 15,2014
Minithumbup
Paul Owen
By:
Oct 15,2014
0 people found
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Olly, Paul and Neil at Burn and Warne very helpful from the starting point of selling our home and putting on the market up until completion. Their communication was excellent along the way and we were kept updated with any issues with houses further along the chain. Would I use Burn and Warne again to sell?.......Definitely a YES! Thank you....
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Oct 15,2014
Minithumbup
By:
Oct 15,2014
0 people found
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Agents need to keep customers informed on a regular basic. We found that we had to always made the contact. We also found that they never called back went they said they would. If they improve their performance in this area they would have got an excellence marking....
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Comment on agent fees
Would have liked to have paid less.
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Oct 10,2014
Minithumbup
By:
Oct 10,2014
0 people found
this helpful
Burn & Warne did an OK job of marketing my home. Olly Reeves was very good and attentive.The open day a non event we had no offers and some lame excuses for not putting an offer in. The couple that brought our house I showed around. They were helpful in offering advice on my new house purchase....
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Oct 10,2014
Minithumbup
By:
Oct 10,2014
0 people found
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The support from Olly and his team at Burn & Warne has been amazing through the buying process. They have been transparent and I appreciate the guidance they provided through out. One happy customer, highly recommend them....
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By: houses
Oct 11, 2014
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Hello Vishal Thank you very much for your review. Olly is a dedicated member of staff and good to know his efforts are recognised! Neil Warne ...
Sep 26,2014
Minithumbup
Simon Mass
By:
Sep 26,2014
0 people found
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After six months of trying to find a property and being shown horrible, unsuitable flats by agents who really didn't care, I stumbled across Burne and Warne. Although the first property I saw wasn't exactly what I was looking for, Simon promised me he'd find me something perfect and within a couple of weeks he did! It was so nice to finally find an agent who was actually interested in finding me a home rather than just trying to palm me off in the first property that came up. Thank you so muc...
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By: houses
Oct 11, 2014
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Hello Lex WOW! Great honesty from you and always nice to know that Simon is held in high regard by landlords and tenants. I hope you have settled in to your flat! Neil Warne ...
Sep 15,2014
Minithumbup
Simon Mass
By:
Sep 15,2014
0 people found
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Simon was very kind and thorough. He understood what I was looking for and why, and was very helpful in dealing with everything. Having just moved back to the UK from overseas I really appreciated his help....
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Jul 12,2014
Minithumbup
Neil Warne
Adrian Bowles
By:
Jul 12,2014
0 people found
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I had excellent service from the moment I first instructed them. Although mainly dealing with Neil and Adrian the whole team knew of the transaction and were aware of its progression. In what could have been a stressful time they eased the way throughout, I would not hesitate to recommend them to family and friends....
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Jul 04,2014
Minithumbup
Paul Owen
Neil Warne
By:
Jul 04,2014
0 people found
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I bought my property through Burn & Warne 9 years ago and when it came to sell it they were the obvious choice, they are not your typical estate agent. For example when I have come to sell all these years later, the staff members are all still the same offering local knowledge and expertise. As it then happend my related purchase was also though them, and this was not the easiest transaction to go through! Paul and Neil were both excellent in keeping in touch when answers couldnt be gained f...
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Jul 03,2014
Minithumbup
Simon Mass
By:
Jul 03,2014
0 people found
this helpful
Simon. A very friendly, helpful person, Make you feel very welcome every time we pop in or contact him. Thank you...
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Jul 01,2014
Minithumbup
Simon Mass
By:
Jul 01,2014
0 people found
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Simon was very helpful when I needed a one bedroom apartment end of 2012. I did not have a credit rating as I had not lived in the UK before and he looked past this as I had a stable job and could afford the rent. He subsequently helped with liaising with the landlord to change the windows to better insulated ones although it was the next tenants who got to enjoy them as I returned to Continental Europe after a year in the UK....
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Jun 27,2014
Minithumbup
Simon Mass
By:
Jun 27,2014
0 people found
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Simon has been very helpful in obtaining us our rental. He was friendly and professional. He even went out of his way to so a viewing on his day off! He's also been helpful with any follow up queries and is always accessible. I am more than happy to recommend him and his company....
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Jun 27,2014
Minithumbup
By:
Jun 27,2014
0 people found
this helpful
Great help in finding new tenants who are trust worthy and reliable. Will use them again for sure. Helped us out with the paperwork as well...
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Jun 26,2014
Minithumbup
Simon Mass
By:
Jun 26,2014
0 people found
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We have been using Burne & Warne for the past 18 months and have been overall happy with the service. However, routine maintenance takes a fair while to complete, often resulting in having to chase this up, though I feel this is due to the handyman employed by Burn & Warne. Simon Maas has been great, very friendly and flexible and always accommodating, and we are keen to continue using Burn & Warne in future....
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Jun 26,2014
Minithumbup
Simon Mass
By:
Jun 26,2014
0 people found
this helpful
Simon at Burn and Warne was an excellent letting agent. From the start of the process he was friendly, helpful and considerate. Whenever we had issues with the property he was very quick to respond and to provide us with the appropriate service engineers to get the issue resolved. We would have no hesitation in using Burn and Warne again if we needed a further rental....
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May 24,2014
Minithumbup
By:
May 24,2014
0 people found
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The agent understood my needs and how the property had to be suitable. Everything was taken care of without too much fuss and as straightforwardly as possible. He has been available and helpful both before and after the signing of the tenancy agreement....
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May 07,2014
Minithumbup
Adrian Bowles
Paul Owen
By:
May 07,2014
0 people found
this helpful
I was first in touch with Adrian from Burn and Warne back in late 2012. We were considering selling our flat, but decided that the time wasn't right. Adrian gave us all the information that we needed and wasn't pushy at all. He did get in touch once over the summer just to let us know that sales of properties similar to ours had been going well. When we were ready in July 2013 we got in touch and they very quickly turned everything around for us. We had a photographer come round and they arrange...
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Apr 16,2014
Minithumbup
Paul Owen
By:
Apr 16,2014
0 people found
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Paul was brilliant from start to finish. I chose this estate agent following a local recommendation and I wasn't disappointed. Paul was very clear with me from the start about the process and gave me confidence from the off that I would find a buyer. I found one (or rather Paul found one!) pretty much straight away and I was very pleased with the offer I received. The sale process was slightly longer than we all expected due to third party information not forthcoming as expected but Paul did...
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Apr 11,2014
Minithumbup
By:
Apr 11,2014
0 people found
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Quick to respond to enquiries Happy to show me round a range of properties Not pushy and didnt rush when viewing flats Easy to talk to A real plus point for me was being given some insight into what the owner of the property was like and what they were looking for in tenants. Renting a property leaves you knowing that you may have to move after just one year, our previous landlord decided to sell his flat as soon as our lease was up so it was good to have some idea of the owner\'s current ...
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Mar 28,2014
Minithumbup
Paul Owen
By:
Mar 28,2014
0 people found
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Paul sold our current house to us 5 years ago. We found him and the branch manager, Neil very helpful throughout the sale process, specially with renegotiang the house price after receiving the building survey and with quotes for specialised building work required in order to secure a mortgage. It was easy to communicate with Paul, either by email or telephone as we always received a fairly quick response. We would definitely consider using their services again....
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Mar 27,2014
Minithumbup
Simon Mass
By:
Mar 27,2014
0 people found
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Simon at Burne & Warne has let and fully managed our large family home for the last four years whilst we have been working abroad. Simon has been proactive with any issues such as repairs or breakdowns that have occurred. Simon ensured that we have always had tenants of the highest quality and followed our wishes that we preferred to let to the "right" tenants, not just anyone at the maximum price....
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Mar 27,2014
Minithumbup
Simon Mass
By:
Mar 27,2014
1 people found
this helpful
I can\'t rate Burn & Warne high enough. The service from Simon Maas was excellent. He found me a new tenant and moved her in two days after my old tenant moved out. He took any stress that I might have had away and dealt wholly with the entire tenancy. He gave great communication and I knew what was happening throughout the process. All I had to do was ring him and he did everything else. A positive attitude and a friendly voice on the phone. There is no other agency that I would even consid...
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Mar 18,2014
Minithumbup
Simon Mass
By:
Mar 18,2014
0 people found
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Our dealings with Simon Maas from the initial telephone enquiry to the conclusion of the letting arrangement were smooth and professional. Simon was very informative and most helpful, and kept us informed of progress at all times. His calm and reassuring approach made the whole process so easy. I would not hesitate to recommend Simon and Burn and Warne to colleagues and friends....
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Feb 27,2014
Minithumbup
Neil Warne
Simon Mass
By:
Feb 27,2014
0 people found
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As someone who is highly cynical about estate/letting agents in general, it means a lot to say that both Neil and Simon offer an honest and solid service to their clients. Will continue to purchase and place properties through Burn and Warne in the future....
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By: houses
Mar 06, 2014
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Hello Will Thank you for taking the time to write a review on allagents.co.uk Your comments are both appreciated and grateful by the team here at Burn & Warne Neil Warne ...
Feb 21,2014
Minithumbup
Simon Mass
By:
Feb 21,2014
0 people found
this helpful
Simon said he would find a suitable tenant quickly and he delivered. From instruction to tenant moving in took a week. I gave Simon the keys and he took care of everything, he even personally delivered the contract to my home for signing. Professional, friendly and efficient. Thank you Simon....
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Feb 10,2014
Minithumbup
Simon Mass
By:
Feb 10,2014
0 people found
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In my dealings with Simon, he was always professional, efficient and sincerely friendly. I had a real sense of his being interested in finding a place that would suit me and treating me fairly. His positive approach was consistent from the time I first rented the property, through lease renewals and even when I finally left the property....
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By: houses
Mar 06, 2014
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Hello Ann Many many thanks for your review on allagents.co.uk Good to know my lettings team and Simon continue to act on a professional manner Neil Warne ...
Feb 07,2014
Minithumbup
By:
Feb 07,2014
0 people found
this helpful
I am very satisfied with the service received for the sale of my property. Burn & Warne looked after every aspect of the sale, from the initial advertising (which was outstanding!) to managing viewings and advising us when we received multiple offers. They kept us informed throughout the process and managed communication between all the parties involved very well. Thank you for an excellent service....
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By: houses
Mar 06, 2014
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Hello Mr & Mrs Haskins Thank you for your review on allagents.co.uk A great agent for a great flat!!!! Hope you are both happy in your new home! Neil Warne ...
Feb 07,2014
Minithumbup
By:
Feb 07,2014
0 people found
this helpful
Olly Reeves was brilliant throughout the process, from initially showing us around the property to finally exchanging. The process took four months for matters outside our/their control but Olly led us reassuringly through the whole process - which as first time buyers was extremely helpful and much appreciated. We\'d certainly return to Olly when it came to getting on the market again - although we\'re so extremely happy with the property we hope that it will be in a long while yet!...
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By: houses
Mar 06, 2014
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Good afternoon Alex & Jen Both myself and Olly really appreciate the time you took to write an excellent review on our services and Olly specifically. Neil Warne ...
Jan 29,2014
Minithumbup
Adrian Bowles
By:
Jan 29,2014
0 people found
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After consulting with several local agents, we decided to sell through Burn and Warne as we were happy with the fee and realistic approach and felt they offered us the best chance of securing a property we wanted to buy. They had a property on the books that suited us perfectly and helped us to secure the purchase, as well as securing the sale of our flat at a price we were happy with after the first viewing. After some frustration in trying to arrange a mortgage ourselves, we decided to u...
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By: houses
Mar 06, 2014
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Hello Robin It all turned out great in the end! 1 viewing to sell your flat, 1 viewing before open day on your purchase....if only all sales could be that simple and quick! Many thanks for trusting us to sell your property and best wishes in your new home Neil Warne ...
Jan 14,2014
Minithumbup
By:
Jan 14,2014
0 people found
this helpful
We simply cannot believe the turnaround that Burn & Warne have managed this weekend. From disappointment on Friday afternoon when our buyer withdrew, to 9 viewings on Saturday one day later, to a quite remarkable bidding war on Monday, and an increased offer beyond our expectations, we are stunned and delighted by what the team has done for us. We are optimistic that B&W have rapidly salvaged out transaction. Many, many thanks for the superb work at such short notice. Your effort, ...
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Jan 14,2014
Minithumbup
By:
Jan 14,2014
0 people found
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We sold our property in Sutton with burne and ware and I would most definately recommend them as very efficient and professional estate agents....we had a fairly difficult sale which they handled very well,,we were always able to contact them as and when we needed to and during every contact with them they were friendly courteous and understanding of our feelings...a lovely team of estate agents to have dealt with...
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By: houses
Mar 06, 2014
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Hello Mr & Mrs Aspinall Thank you for your kind review on allagents.co.uk We always said your house was a good 'un.... Hope you are very happy in your new home and again thank you for your custom Neil Warne ...
Jan 10,2014
Minithumbup
Neil Warne
By:
Jan 10,2014
0 people found
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An OPEN DAY for the Viewing was planned, but we had flight tickets already booked for abroad when the property came on the market. We then asked for a special viewing in the morning the day before leaving, and that was arranged. We were "cash buyers" and gave an offer which was accepted. And within the same day everything was arranged, also with our solicitor. After this Neil Warne had to call a number of people on his list for the viewing on the "open day" and tell them that...
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By: houses
Mar 06, 2014
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Hello Mr Sandvik Right buyer at the right time? Or good estate agency? Either way, really happy you were pleased with our services and look forward to helping you again in any way we can Neil Warne ...
Jan 10,2014
Minithumbup
Simon Mass
By:
Jan 10,2014
0 people found
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I have been dealing with Neil when he first started many years ago in selling the property that we were living in. I was looking for a Buy to Let property and in a certain location and Olli from Burne and Warne was very helpful in helping us aquire a nice 2 bedroom property in a great location. Once the offer was accepted I moved over to Simon who runs the letting department. He helped me a lot in what I should do and what made a good Landlord as this was my first time in this situation. Once t...
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By: houses
Mar 06, 2014
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Hello Paul You certainly bought at the right time...prices have increased dramatically over the last 4 months, so well done! Thanks for the review, it is really appreciated Neil Warne ...
Jan 06,2014
Minithumbup
By:
Jan 06,2014
0 people found
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Very Friendly, local, knowledgable local estate agents who i have subsequently used to let another property. I would highly recommend....
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Dec 23,2013
Minithumbup
Neil Warne
By:
Dec 23,2013
0 people found
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This was not the first time that I used them... I originally used them to purchase the flat that I sold (and they also sold my first flat)... They are very thorough and all costs and details were presented clearly. We did have valuations from other agents which put the value slightly higher and Burne and Warne did say that this was unrealistic, and they were right as we had no viewing whatsoever from Your Move (as they marketed the property too high). I was overall really pleased with Burne and ...
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By: houses
Jan 02, 2014
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Hello Emma Many thanks for your review and our best wishes for 2104 Regards Neil Warne ...
Dec 23,2013
Minithumbup
By:
Dec 23,2013
0 people found
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Olly took it as a personal mission to help me to find the perfect property and after many viewings we succeeded in securing the home that I was looking for. A great service was done for me, and undoubtedly for the seller....
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Dec 23,2013
Minithumbup
Paul Owen
By:
Dec 23,2013
0 people found
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I was looking for a 1 bed flat close to the station to rent out as a long term investment. I saw the property listed on Burn & Warne\'s website but initially dismissed it because it wasn\'t what I was looking for. After a while I saw that it had been sold on their website. Soon after I had a call from Paul saying that the sale had fallen through and did I want to have a look at it. Paul wanted me to have a look first before contacting his other clients because he knew that I had been lo...
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Dec 20,2013
Minithumbup
By:
Dec 20,2013
0 people found
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Buying and selling houses can be a very stressful time but I found our experience with Olly and Neil helping us to be relatively stress free. Olly was very honest, upbeat and helpful, always called me back if he wasn\'t immediately available and was very professional and friendly at all times. Neil\'s long experience and great knowledge of working in the local property market filled me with confidence and he also was highly professional and courteous at al times. Their rates for selling are ...
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Dec 20,2013
Minithumbup
By:
Dec 20,2013
0 people found
this helpful
In addition to selling us the flat they undertook the initial search and set up for tenants as this was a buy to let - this was expensive for the work undertaken but industry standard. Found us 2 really good tenants who we are very pleased with. Also helpful with contacts....
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Dec 19,2013
Minithumbup
By:
Dec 19,2013
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I recommend to use email also as medium of communication. Good Service overall. Communication and follow up was fast and accurate. We will recommend you to our friends....
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Dec 19,2013
Minithumbup
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Dec 19,2013
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They we were quick to set up an open day and get interest recorded. We then had the run-around of the closed auction with runners and riders joining then dropping out. I think we accepted two bids who rapidly dropped out, yet B and W quickly and efficiently secured another party. Thereafter it was just a matter of guiding an occasionally awkward and rather slow-moving buyer through the process. Advice was fair and open, even at the late stages when it looked like it would all collapse. I t...
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Dec 19,2013
Minithumbup
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Dec 19,2013
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Olly was professional and responsive during the sales negotiation, and provided the required information to my solicitor to enable the early completion requested....
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Dec 18,2013
Minithumbup
Adrian Bowles
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Dec 18,2013
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Excellent service from initial contact to completion of sale. We loved Burn & Warne\'s concept of an Open Day which made it so easy to sell our home -they organised all the viewings and showed people round while we went out for the day. We were pleased by the friendly and helpful manner of all the staff, especially Adrian with his impressive ability to remember people and make them feel valued....
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Dec 17,2013
Minithumbup
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Dec 17,2013
1 people found
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Helpful advice and good communication. We were also renting through this agent and they were flexible when sorting out our moving out date from the rental property. Also advised us on a free damp report...
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Dec 17,2013
Minithumbup
Neil Warne
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Dec 17,2013
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Both Olly and Neil organised a fulll day of viewings for us and on the day of viewings Olly was kind enough to ferry us around! Olly was great as he didn\'t push us, let us view what we wanted and how we wanted to but was always there if we had a query. All Burne and Warne, Sutton Branch staff were always courteous on the telephone and in person and were very helpful whilst negotiating for us and whilst our purchase was going through. Even after the purchase of the property it was nice to h...
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By: houses
Dec 18, 2013
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Hello Ms Govinden Olly will be so pleased with your review! Many thanks for your honest appraisal of our services Regards Neil Warne ...
Dec 17,2013
Minithumbup
By:
Dec 17,2013
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We wanted quick sale. From the first meeting, we where assured that, putting house on the market, won't take more than a week, less than that our house was in the web site. Communication was easy. We had problem with our first buyers, I hope the agent was a bit more active to resolve issues and realizing that these buyers was not ready to buy our property. With second buyers, everything went really well and in pressure from our site was noted and issues dealt with very quickly and in the end v...
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By: h
Dec 18, 2013
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Hello Mr & Mrs King Many thanks for your review! Glad you are settled in to your new house and hope you have a Merry Christmas in your new home Regards and best wishes for 2014 Neil Warne ...
Dec 17,2013
Minithumbup
Paul Owen
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Dec 17,2013
1 people found
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I bought and sold my property through Paul at Burn and Warne and he was always available to help with any little problems that arose. He made the process as pain free as possible from begining to end - and without the normal estage agent jargon! This was the second time I have brought via the Agents, and I would recommend them to anyone....
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By: houses
Dec 18, 2013
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Hello Keely It 2007 that you bought the flat from us?? And Paul is still here.......a very trusted member of staff and am pleased you rate our services so highly Kindest of regards and thankyou for the review Neil Warne ...
Dec 17,2013
Minithumbup
By:
Dec 17,2013
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The team were all very efficient, helpful and communicated well through e mail and telephone. I had a tricky lease situation and they gave good advice and were courteous and provided a very good service indeed,...
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By: houses
Dec 18, 2013
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Hello Claire I remember the flat well!! It was a tricky lease situation but i think all parties had a clear agenda of how to get the flat sold! Hope you are both happy in your new home and best regards for 2014 Neil Warne ...
Dec 16,2013
Minithumbup
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Dec 16,2013
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My history with Burn & Warne goes back a few years. When we purchased our first house Burn & Warne was the agent selling the house. Typically we did not trust them but they won us over with great service. Over the years they helped us with information on tradesmen in the area and when it came time to let and eventually sell the house they were on hand to support us. We had moved overseas when it came time to change from a private let arrangement to Burn& Warne and they were easy ...
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Dec 12,2013
Minithumbup
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Dec 12,2013
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I recently purchased my first property through Burn and Warne in Sutton and found there service to be superb. Being an Estate Agent myself, I know how tough this industry can be, but Burn and Warne make it look easy and were a pleasure to deal with. I dealt with Olly Reeves in the branch who was always very helpful and went over and beyond to help with any queries I had. When I come to selling, there is only one agent who will be getting my business. Hands down, best Agent in Sutton. Keep up the...
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By: houses
Dec 12, 2013
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Hello Luke Many thanks for your review and your positive comments about our agency and especially Olly. You made his day! Regards Neil Warne ...
Dec 11,2013
Minithumbup
Neil Warne
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Dec 11,2013
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Burn & Warne achieved a quick, accepted offer. Then, when this sale fell through, they found another buyer, again very quickly. Delays occurred in exchange, for various reasons, although not due to anything Burn & Warne did or didn\'t do. They were very good at keeping me informed, indeed, I enjoyed a good 2 way dialogue with them throughout the sale process, they managed to keep the buyer on side. I wouldn\'t hesitate to use them again....
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By: houses
Dec 18, 2013
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Hello Mr Whitehead Many thanks for your review. Glad you were really happy with our efforts, we'll keep an eye out for that bungalow you want!! Regards Neil Warne ...
Dec 11,2013
Minithumbup
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Dec 11,2013
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Olly didn\'t have the easiest job in helping us buy our first property, we had a very specific set of criteria. Luckily for us Olly was able to find exactly what we were looking for and I was impressed by the quality of properties that Burn & Warne had on their books. All in all very happy with the service and when it comes time to move I will be contacting Olly, I\'d have no problem recommending him or Burn & Warne to anyone in the market for a property....
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By: houses
Dec 11, 2013
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Good afternoon Steven Many thanks for the review! Hope all is well and you are enjoying that superb conversion flat of yours!! Regards Neil Warne ...
Dec 11,2013
Minithumbup
Paul Owen
Neil Warne
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Dec 11,2013
1 people found
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I have used B&W twice. Firstly to purchase a flat 5 years ago and recently for selling it. Both times the guys in there were helpful, friendly and most importantly honest. All 3 of the agents this time, Paul, Niel and Alister were excellent. They found a good and reliable buyer within 3 weeks and the process has been smooth and hassel free. Paul kept me updated which was nice for 'peace of mind'. They seemed honest and ethical from start to finish which is great in an industry which can get...
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By: houses
Dec 18, 2013
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Hello Ruban Many many thanks for your review. Really pleased we sold the flat at the correct price rather than the over-inflated valuation you had before! We got a good buyer for a good vendor! Regards for 2014 Neil Warne ...
Dec 04,2013
Minithumbup
Neil Warne
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Dec 04,2013
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I come across Burn & Warne by chance when I was looking at areas to buy in . From the first phone call to the very last they have been amazing. Neil dealt will my enquire and was very friendly and booked my viewing stright away. On the day olly come to the viewing , he was friendly and answered all my questinon and nothing was too much trouble for him. I put in a offer on the first day and the process began , what should have taken 8 - 12 week took 20 week but that was know fault of ...
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By: houses
Dec 11, 2013
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Good afternoon Malini Thank you very much for your review and I am really pleased Olly handled your purchase so well! One of his many skill sets is understanding the frustrations buyers go through and giving sound advice in return. Congratulations on your purchase and maybe see you in 5 years!! Regards Neil Warne ...
Dec 04,2013
Minithumbup
By:
Dec 04,2013
1 people found
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I had a pretty poor view of estate agents prior to my dealings with the entire team at Burn & Warne. I am delighted to say that since the moment we first stepped through the door of their office they have surprised and delighted me resulting in a complete turnaround of my previous (unfair) assumptions. I now know that there are exceptional estate agents out there who understand that a property sale is not a transaction but a highly emotional and significant process. What's more Burn &am...
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By: houses
Dec 11, 2013
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Hello Sonia Many thanks for your review which my staff have seen. Very kind words and appreciate your time in letting me know that what we do has met your expectations Have a good Christmas! Regards Neil Warne ...
Dec 04,2013
Minithumbup
By:
Dec 04,2013
1 people found
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We highly recommend Burn & Warne Lettings Service. On our first meeting with Mr. Maas (Lettings Service Manager), we found him to be professional, courteous and friendly. We immediately developed a rapport with him because he was genuine and did not try to exaggerate the services that he and his company will provide to us. This was important to us because of our previous experience of working with other companies and Letting Agents. From our prior experiences, we found that it was common fo...
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By: houses
Dec 18, 2013
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Many many thanks for your review! With so many letting agents working in Sutton it is nice to know that Simon and his team are working professionally and never under delivering! Simon will be so pleased with your review! Regards Neil Warne Director ...
Nov 27,2013
Minithumbup
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Nov 27,2013
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We were very happy with the service that Burne & Warne offered. It\'s great to see a thriving independent estate agent in Sutton....
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By: houses
Dec 11, 2013
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Hello Mrs Sellick We can only thrive by providing vendors and purchasers with nothing but our best efforts and the good will shown by purchasers like yourselves! Regards Neil Warne ...
Nov 21,2013
Minithumbup
Adrian Bowles
Simon Mass
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Nov 21,2013
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I recently bought a flat through Burn and Warne in Sutton and was thoroughly impressed with their professionalism and efficiency. In particular I would like to name Adrian,Simon and Olly who all contributed in their own unique way to make this experience one I would like to repeat. Not something people say about buying or selling a house!...
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By: houses
Nov 21, 2013
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Dear Dr Kundu Many thanks for your kind comments. Good to know we are doing the right things!! Neil Warne ...
Nov 19,2013
Minithumbup
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Nov 19,2013
0 people found
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I found Burne & Warne to be very proffesional in their approach, offering sound advise to me as a landlord. They also project managed significant renovations to my property prior to it being leased. The renovation process was managed well....
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Nov 15,2013
Minithumbup
Paul Owen
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Nov 15,2013
1 people found
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Paul was the agent who initially showed us around the property, in fact, he let us look at the property quite a few times and chased up keys to check out the garage without any fuss. It was the easiest sale, as my buyer\'s Solicitors were a pain in the butt. Burn & Warne\'s vendor lost patience and although we were fairly close to the exchange at the time, decided to put it back on the market. Paul and Neil knew how much we wanted the property so pushed us to push our solciitors, stalling...
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By: houses
Dec 11, 2013
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Hello Alison I know it wasn't the easiest purchase but am pleased we managed the process the best we could and that you acknowledged Paul's efforts too! Glad we got you in for Christmas! Good luck Neil Warne ...
Nov 15,2013
Minithumbup
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Nov 15,2013
0 people found
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I sold my flat through Burn and Warne and from start to finish they exceeded expectations on selling my property. The professional first appointment and review of the flat, the marketing, the immediate sale agreed and a 11 week turnaround until completion were all excellent. There were a few hickups along the way, as with all sales and these were not caused by B&W, they dealt with the challenges professionally and quickly. The team were always available and kept in regular contact and...
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