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Properties for sale
Properties for rent
Apr 13,2017
Minithumbdown
By:
Apr 13,2017
0 people found
this helpful
AVOID this estate agent at all costs unless you don't mind being treated like you are the scum of the earth! I didn't want to give them one star but it wouldn't let me write a review without giving them at least one. Never been treated so badly as with this estate agent. Never turned up when they said they would do I lost time being at home, took over three months for a leak to be fixed took three weeks to even notify the landlord of it despite me being heavily pregnant. When we left which wa...
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Was this helpful? Yes
Apr 07,2017
Minithumbdown
By:
Apr 07,2017
0 people found
this helpful
AVOID! Disgustingly treated! Left me and my two kids with a week to get a new property or we are on the streets paid rent every month without fail and looked after the house. They have no compassion what so ever as long as they get their money out of you that's all they care about. Left without electric heating and hot water for 2 weeks. These people are the worst people I have ever encountered in all my life, making me ill with all this stress they have put me through. AWFUL AWFUL AWFUL! Please...
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Comment on agent fees
Plenty of agent fees, nothing good about this agency
Was this helpful? Yes
Mar 14,2017
Minithumbdown
By:
Mar 14,2017
0 people found
this helpful
If I could give this branch zero stars I would. Constantly being messed about. Staff offer you no level of customer service. Messages left no returned calls. Cancelled appointments, visiting properties, being told offers made or property sold yet property is still on the market. Would not recommend at all. Found a property with another high street brand who have gone out of their way for me as a customer....
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Comment on agent fees
NA
Was this helpful? Yes
Mar 13,2017
Minithumbdown
By:
Mar 13,2017
1 people found
this helpful
STAY CLEAR! I was a prospective buyer and encountered numerous problems with this estate agent. I would be here all day if I listed the problems. Overall poorly run, poor staff, shocking levels of customer service. You have been warned!...
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Comment on agent fees
Bad
Was this helpful? Yes
Mar 03,2017
Minithumbup
andrew shergold
By:
Mar 03,2017
1 people found
this helpful
Just want to say thank you to burchell edwards sheldon who helped me find a house i needed to rent. Exellent customer service, really helpfull and understanding. Made the whole process as stress free as possible. Thanks andy and dominic....
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Comment on agent fees
The fees were good and reflected the quick turn around and exellent customer service which made it worth while.
Was this helpful? Yes
Feb 23,2017
Minithumbdown
By:
Feb 23,2017
0 people found
this helpful
rubbish, waste of time. i was told I'm down to view a property then told no your just on reserve list. valuation for my house cancelled last minute too....
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Comment on agent fees
fees rubbish if the customers knew just how they actually treat buyers and clients stopping potential sales
Was this helpful? Yes
Feb 21,2017
Minithumbup
Paul Kendrick
By:
Feb 21,2017
0 people found
this helpful
I'm really happy with all staff from this agency. Paul Kendrick was helping us a lot with professionalism. Excellent communication and quick solutions for all problems and as we was happy with this we renew our contract for one more year so thank you Paul!...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 10,2017
Minithumbdown
By:
Feb 10,2017
1 people found
this helpful
Appalling service for tenants, landlords, and prospective buyers. I rented a lovely detached bungalow from Burchell Edwards some time ago. During this time unbeknownst to me the property was apparently still up for sale by Burchell Edwards. I was not informed of this . They sent round prospective viewers to the house 'to have a quick look around' without informing me, informing these viewers that the house *was in fact empty*. This happened three or four times within the space of two or three ...
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Was this helpful? Yes
Jan 28,2017
Minithumbdown
By:
Jan 28,2017
1 people found
this helpful
Not recommended if you are looking to sell your house. Burchell Edwards either give or sell your details to other companies, since giving them my details, I have had endless phone calls, letters though the post and spam emails from companies that say that BE have asked them to contact me. I asked for no for sale board at the property, BE ignored my request. Sometimes told and given feedback about viewings, other times not. Returned missed calls from BE, no one knows who phoned or why. After offe...
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Comment on agent fees
Fees are high for the level of service. BE will encourage you to use there own conveyancing, insurance and mortgage services. Don't. Much cheaper to arrange your own.
Was this helpful? Yes
Jan 27,2017
Minithumbdown
Steve
By:
Jan 27,2017
2 people found
this helpful
I have arranged viewings with various estate agents and was appalled by the shocking way Burchell Edwards treat their prospective buyers. Staff took days to arrange viewings, had to be chased as they would not call you back when they said they would, were abrupt, unreliable and downright rude on the phone and generally had a completely don't -care attitude. We arranged what we thought was a simple viewing for one property (waiting over a week) only to find that 16 people had been invited to an ...
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Was this helpful? Yes
Jan 23,2017
Minithumbup
Tom Cooper
By:
Jan 23,2017
0 people found
this helpful
Tom, Thank you for all your hard work and help for finding new tenants. Thanks again for Prompt responses on email/phone and happy to recommend to others....
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Was this helpful? Yes
Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
I was delighted with the professional service Burchell Edwards (Lettings) provided. It took less than a month to find a suitable tenant. The negotiator dealt with everything. I am very satisfied and would definitely recommend the service....
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Comment on agent fees
A good service costs money but in my opinion it was money well spent.
Was this helpful? Yes
Dec 09,2016
Minithumbup
By:
Dec 09,2016
0 people found
this helpful
Great correspondence, pleasure to deal with. Fast and smooth move. Would recommend to deal with. Happy with my property. Overall 10/10...
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Was this helpful? Yes
Nov 20,2016
Minithumbdown
By:
Nov 20,2016
4 people found
this helpful
Lack communication with customer, forever chasing up for feedback on viewings, not checking Upto date legal documents. Feel like no care is given by any of staff poor service don't recommend these at all. Avoid...
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Comment on agent fees
Expensive and not good customer service
Was this helpful? Yes
Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
this helpful
Paul Water is always happy to help and dose his best to resolve the problem to his best ability . Most times I'd rather have Paul sort my problems out because I know they will be sorted ....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Oct 07,2016
Minithumbdown
By:
Oct 07,2016
4 people found
this helpful
Would most definitely not recommend. I am actually quite shocked at how badly they treated me as a prospective buyer. I viewed a property which was being sold by a company. When I viewed it, I was told that the company had a figure in mind & would most likely reject any offer other than the asking price. The agent, Stephen, told me that they had an offer on the flat but it was lower than the asking price so would probably be rejected. The next day I put in an asking price offer. I got my mor...
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 30,2016
Minithumbup
By:
Sep 30,2016
3 people found
this helpful
WARNING TO PEOPLE LOOKING FOR A RENTAL PROPERTY VIA BURCHELL EDWARDS!!!These rip off merchants charge you £120 checkout fee from your deposit when you move out! They also blamed us for not looking after the property and letting the damp in! Charged us £300 for cleaning!!??? I have spent all day together with my sister to clean every corner of the rotten house. Poor management of property. Damp in every corner of the house. Dehumidifier on a full blast not helped. Letting the fresh ai...
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Comment on agent fees
BAAAD. Charge you a secret/hidden checkout fee (???!!!!) when you move out. Bunch of crooks!
Was this helpful? Yes
Sep 14,2016
Minithumbup
Ryan Pemblington
By:
Sep 14,2016
0 people found
this helpful
Ryan was brilliant throughout. He stayed in touch with us all the way through the rental process and wasn't pushy at all. He explained everything to us from the start and everything moved exactly as planned. We love the house and have had no problems at all. Would highly recommend Ryan and Burchell Edwards....
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Comment on agent fees
I think the fees are fair. I have heard from friends who have rented a property similar who have paid higher fees and have had problems with their agreement which we have not.
Was this helpful? Yes
Aug 19,2016
Minithumbup
Josh
By:
Aug 19,2016
0 people found
this helpful
My experience with Burchell Edwards was a positive one which I would deffinately reccomend. Joshua was friendly but professional throughout the process. He was very helpful and kept me up to date with every detail. He made everything run smoothly and stress for me, I wouldn't hesitate in renting another property with Burchell Edwards in the future....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 18,2016
Minithumbup
Grace Knighton
By:
Jul 18,2016
0 people found
this helpful
Absolutely fabulous, Grace made moving in as easy as possible for us as we currently lived very far away. She showed great customer service and was very helpful, friendly and available for contact when needed....
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Comment on agent fees
Average fees happy to pay
Was this helpful? Yes
Jul 08,2016
Minithumbup
Jasmine Beeching
Grace
By:
Jul 08,2016
0 people found
this helpful
Very helpful and understanding. Explained everything in an easy to take in manner. Would certainly advise others to talk to this branch before committing themselves else where....
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Comment on agent fees
Fair
Was this helpful? Yes
Jul 08,2016
Minithumbup
Grace Knighton
By:
Jul 08,2016
1 people found
this helpful
Grace was very helpful and full of enthusiasm giving relevant feedback and handled the transition between tenants with professionalism and speed....
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Comment on agent fees
Not cheap
Was this helpful? Yes
May 30,2016
Minithumbup
Grace Knigthon
By:
May 30,2016
0 people found
this helpful
Grace was very helpfull with contacting the landlord on our behalf, The move went very well Grace was kind enough to give us a second viewing on the property, Thanks to Grace,...
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Comment on agent fees
good
Was this helpful? Yes
May 17,2016
Minithumbup
Grace Knigthon
By:
May 17,2016
0 people found
this helpful
Grace,was lovely, always helpful with any queries.. On time with appointments... But most of all,she was,friendly and polite..with no snobbery,as,i have experienced,from some estate agents!!!...
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Comment on agent fees
Fairly expensive.. But still cheaper than spme estate agents!!!
Was this helpful? Yes
May 17,2016
Minithumbup
Grace Knigthon
By:
May 17,2016
0 people found
this helpful
Burchell Edwards have been absolutely brilliant and professional from the first meeting right up to the current moment. The staff monitor and keep me informed about the property without bothering me with the day to day trivia. This is the easiest and most convenient way of letting and I would certainly recommend Burchell Edwards....
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Comment on agent fees
Good
Was this helpful? Yes
May 17,2016
Minithumbup
Jasmine Beeching
By:
May 17,2016
0 people found
this helpful
My husband and I have had excellent service from both Grace and Jasmine. Very friendly and professional. We had our property on with another agent for three months ant they couldn't find us a tenant. And over all a very bad service. So we changed company's. So pleased we did as Grace and Jasmine found us a tenant in just two days. We can't praise both of them enough. The same goes for all the members of staff at the branch we have spoken to....
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Comment on agent fees
Good
Was this helpful? Yes
May 17,2016
Minithumbup
Grace Knigthon
By:
May 17,2016
0 people found
this helpful
Grace was really good when I moved to a new property. I haven't always had good help and advice from other burchell and edwards staff including staff at Staffordshire. But grace was a breath of fresh air and is an absolute credit to you....
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Comment on agent fees
Fees are absolutely atrocious
Was this helpful? Yes
May 16,2016
Minithumbup
Grace Knigthon
By:
May 16,2016
0 people found
this helpful
I would like to thank Grace Knighton and the rest of the staff they were very professional well presented and well mannered thank you so much Kind regards J.Irwin...
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Was this helpful? Yes
May 06,2016
Minithumbdown
By:
May 06,2016
1 people found
this helpful
I met Laura at a house we loved and wanted to buy.we have the deposit ready to go. Laura said theses are your options on mortgage of buy to let. She sold us and to good be true sales pitch She told us the following day the property had been sold Infact both the properties had been sold. Hmm none of the properties had been sold on further questioning the Mansfield branch. We made an appointment to see the alleged sold property for this coming Saturday. We were told no money is taken unt...
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Comment on agent fees
Bad
Was this helpful? Yes
Apr 22,2016
Minithumbup
By:
Apr 22,2016
0 people found
this helpful
Josh dealt with our move from the first phone call to moving in only 10 days later and he was absolutely amazing. He answered all my questions and really went the extra mile to get myself and my daughter moved in amongst some really upsetting circumstances. *Josh was compassionate enough to see my desperation and he made the move absolutely stress free and smooth. I really can't thank him enough, he'll say he was only doing his job but for me and Ruby it meant the world to us. Thank you Josh xxx...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 08,2016
Minithumbup
Josh
By:
Apr 08,2016
0 people found
this helpful
Josh has been an absolute pleasure to deal with as part of this process. Articulate, professional, responsive and a genuine credit to your firm, much MUCH better than Haarts! Could not ask for a better service...
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Comment on agent fees
Good, reasonable
Was this helpful? Yes
Mar 23,2016
Minithumbup
Joshua Mansfield
By:
Mar 23,2016
0 people found
this helpful
A little over priced with fees but customer service was impeccable and worth it in the end... Would recommend to a friend...
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Comment on agent fees
A little expensive but well worth it for the service and home
Was this helpful? Yes
Mar 23,2016
Minithumbup
Joshua Mansfield
By:
Mar 23,2016
0 people found
this helpful
Thanks for a professional service from the valuation through to the new tenants moving in .josh worked hard on all aspects of the process and I will recommend to all my friends and family. Thanks again Steve ....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 29,2016
Minithumbup
Joshua Mansfield
By:
Feb 29,2016
0 people found
this helpful
Josh was a pleasure to work with, he was polite, patient, honest and straight to the point. I would definitely go back to Josh for future rental enquiries as I can be sure to receive excellent service....
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Was this helpful? Yes
Feb 18,2016
Minithumbdown
craig
John
By:
Feb 18,2016
2 people found
this helpful
shockingly bad service. Tried to acquire a property through this agent that had been on the market for a while. They were not very good at returning calls or keeping me updated on the offer progress. Was messed around with how my offer was dealt with. I felt that they were borderline breaking financial ombudsman guidelines and it seemed as though the main aim was to benefit themselves and not the vendor or the buyer. This agent will accept an offer, remove it from the market and still offer it t...
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What agent could do to change your mind?
n/a
Attached Files
Comment on agent fees
n/a
Was this helpful? Yes
Feb 10,2016
Minithumbup
Ryan Pemblington
Amy Maskell
By:
Feb 10,2016
0 people found
this helpful
Great service from Burchell Edwards. Ryan & Amy were really helpful and Ryan was especially flexible in relation to viewing the property we wanted. House we found was perfect and we are all now settled in to our new home. Keep up the good work guys & thanks again for all your help! Took the stress right out of moving for us....
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Comment on agent fees
Average market cost for Fees.
Was this helpful? Yes
Feb 04,2016
Minithumbup
Joshua Mansfield
By:
Feb 04,2016
3 people found
this helpful
My experience as a landlord with Burchell Edwards started when I found their leaflet in my mailbox as I had a property available for the rental market. The property had already been on the market for a few weeks and I was planning to have one more agency to help me find a suitable tenant. At first I was a bit sceptical because the closest Burchell Edwards branch was not that close to my property and, to be honest, I had never heard of them before but after some search on the Internet I could m...
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Comment on agent fees
Their fees might not be the cheapest on the market but, in my case, they were quite flexible to match the previous agent's fees...so far so good
Was this helpful? Yes
Feb 03,2016
Minithumbdown
By:
Feb 03,2016
2 people found
this helpful
Simply do not care.....looking at moving again after the property I moved into through Burchell Edwards was found to have some serious 'quirks'-none of which they cared about resolving, meaning that I have to go through the expense and time of moving again six months later. Could have saved myself the time by NOT USING BURCHELL EDWARDS. Please don't unless you like wasting money and time and being left under no illusion that your custom doesn't matter....
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Comment on agent fees
Terrible.
Was this helpful? Yes
Feb 01,2016
Minithumbdown
By:
Feb 01,2016
4 people found
this helpful
Awful. Great customer service up until the point they'd had my money; didn't want to know afterward! Can't recommend at all if you want an agent that will actually act on your behalf or care in any way at all! Feel like paid a fortune just to be left hanging.Avoid....
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What agent could do to change your mind?
Paid high fees-looking at what I got in terms of aftercare, nothing short of day light robbery. Rip off.
Attached Files
Comment on agent fees
Paid high fees-looking at what I got in terms of aftercare, nothing short of day light robbery. Rip off.
Was this helpful? Yes
By: Adam Cliff
Jan 04, 2017
View all comments (1)
I am sorry to hear that you are not happy with the level of service that you have received. I would be happy to try and help resolve issues where I can. The review has been set as anonymous so please can you provide you name, the address and suitable contact details and then I will try and resolve this for you. Kind Regards Adam Cliff Lettings Manager ...
Jan 29,2016
Minithumbup
charlie howe
By:
Jan 29,2016
1 people found
this helpful
Charlie and the team at Ripley were more than helpful and sorted out everything for me This is the second property they are letting for me Very professional and helpful...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 27,2016
Minithumbup
charlie howe
By:
Jan 27,2016
1 people found
this helpful
All the team worked hard to win us over and then market our property to find an ideal tenant. Charlie has been especially helpful and her cheerful manner with attention to detail has provided a great deal of comfort within a seamless professional process. In short, Delighted....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 22,2016
Minithumbup
Grace Knigthon
By:
Jan 22,2016
0 people found
this helpful
I write to say how very pleased we, my daughter and I, where with the help and guidance given by your lettings advisor Grace Knighton at the Eastwood branch.on finding a bungalow in the Brinsley area, thanks very much Grace...
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Was this helpful? Yes
Jan 19,2016
Minithumbup
charlie howe
By:
Jan 19,2016
1 people found
this helpful
Was really helpful with everything to do with the viewing and sorting the tenancy agreement. Replied as fast as possible to questions and help with the application. Was very fast at sorting everything out and getting it completed with no delays. Everything ran smoothly and great communication. Overall brilliant....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 19,2016
Minithumbup
charlie howe
All other staff
By:
Jan 19,2016
1 people found
this helpful
I've been very pleased with the way Burchell Edwards have dealt with my letting so far, all staff have been kind and helpful at all times, trying their best to answer all questions. Charlie has dealt with my case, and she has been professional and friendly throughout. Nothing has been too much trouble....
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Comment on agent fees
Comparable to other agents, but still seems like a lot of money to pay for admin.
Was this helpful? Yes
Jan 16,2016
Minithumbup
charlie howe
By:
Jan 16,2016
1 people found
this helpful
Thank you to Charlie for making this a swift, easy process. While professional she was also friendly and managed to answer any questions Β°Γ…ΒΈΓ‹Ε“Γ’β€šΒ¬...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 15,2015
Minithumbup
charlie howe
By:
Dec 15,2015
1 people found
this helpful
Charlie has been extremely helpful and professional throughout the rental process. She has explained the letting process very clearly to someone who has never rented before. Her help in passing information to and from the landlord has been invaluable, especially after a bad experience with another letting agent. I would definitely recommend Burchell Edwards(Ripley) and especially Charlie to anyone wishing to rent a property....
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Was this helpful? Yes
Dec 09,2015
Minithumbup
charlie howe
Adam
By:
Dec 09,2015
1 people found
this helpful
Agents confident about rental market value of property and had a list of potential tenants ensuring prompt renting of property Good communication and excellent service...
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Was this helpful? Yes
Dec 09,2015
Minithumbdown
Josh
matt carby
By:
Dec 09,2015
3 people found
this helpful
i rented a property from the burchell edwards branch in mansfield. i can quite frankly say the service i recieved was appuling, when i moved into the house everything apeared to be okay, this was not the case very quickly i found that many of the services were not working in the property E.G the boiler. throughout the hole 7 months of renting the place and paying on time every month the boiler and other things were not fixed. burchell edwards seamed really uninterested. the landlord was a disgra...
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Was this helpful? Yes
Dec 08,2015
Minithumbup
charlie howe
By:
Dec 08,2015
1 people found
this helpful
Charlie has been incredibly helpful. We had had a couple of bad experiences being messed around with by estate agents in the week leading up to this (including Richard Savidge, who were incredibly rude and unprofessional), but Charlie was very honest and clear with us and went out of her way to make us feel comfortable. She was friendly, accommodating and upfront about everything and we couldn't be happier with the service....
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Comment on agent fees
Comparable to other estate agencies, but still unnecessary in my personal opinion.
Was this helpful? Yes
Nov 30,2015
Minithumbup
Grace Knigthon
By:
Nov 30,2015
0 people found
this helpful
It was so refreshing to deal with Grace who is so enthusiastic about her job, keeping the prospective tenants and the landlord fully informed of all clients and their individual needs. I feel that Grace is a real asset to Burchell Edwards and hope that they realise what a star they have in Grace....
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Was this helpful? Yes
Nov 25,2015
Minithumbup
charlie howe
By:
Nov 25,2015
1 people found
this helpful
Absolutely wonderful experience with them all thanks to Charlie she made it possible for me to have my own house!...
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Was this helpful? Yes
Nov 16,2015
Minithumbup
andrew shergold
By:
Nov 16,2015
1 people found
this helpful
Just wanted to give thumbs up to andrew shergold for your support .you were very helpful even in an emergency.Brilliant staff very friendly and approachable.world would be a better if we had more people like you Andrew.thanks again.we rate you 10/10....
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Comment on agent fees
0k.Reasonable
Was this helpful? Yes
Nov 10,2015
Minithumbup
charlie howe
By:
Nov 10,2015
1 people found
this helpful
Great service and all checks were done amazingly quickly,left me loads of time to view the property and i didnt feel any pressure to sighn the agreement.over all a pleasant experience...
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Was this helpful? Yes
Oct 23,2015
Minithumbup
charlie howe
By:
Oct 23,2015
1 people found
this helpful
Brilliant communication, replies to concerns straight away been a delight to deal with. Glad to know if i have any problems i feel i can contact her. fast efficient and polite and hope to keep dealing with her thought out our tenancy....
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Was this helpful? Yes
Oct 21,2015
Minithumbup
charlie howe
By:
Oct 21,2015
1 people found
this helpful
All the staff were very helpful, prompt and professional from the first phone call to renting out within 10 days...
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Was this helpful? Yes
Oct 16,2015
Minithumbdown
Josh
By:
Oct 16,2015
0 people found
this helpful
Unfortunately my experience of trying to rent a property with Burchell Edwards has been less than perfect. This is for 3 specific reasons, 1. The flat was initially advertised as Unfurnished but we were advised on arriving for a viewing it is actually furnished 2. After putting down a deposit totaling £500 (Mostly fees) and agreeing to let the property we were advised 2 days later that the property did not have a parking space, which is a big problem considering I own a car. This was hav...
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Was this helpful? Yes
Oct 15,2015
Minithumbup
Grace Knigthon
By:
Oct 15,2015
0 people found
this helpful
Grace was really helpful throughout. She knew what I was looking for and rang me when a suitable property came up. She's so friendly and personable. :-)...
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Was this helpful? Yes
Oct 05,2015
Minithumbup
Ryan Pemblington
By:
Oct 05,2015
0 people found
this helpful
Ryan has been excellent throughout. He responded to my emails promptly. Answered all our questions and support ed throughout setting up the tenancy. He explained things thoroughly. When I needed the keys he went back to the office late to enable me to stay at the property . We would like to thank him for the fantastic job he did for us....
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Was this helpful? Yes
Sep 28,2015
Minithumbup
By:
Sep 28,2015
0 people found
this helpful
A very efficient service. Nothing was a fuss for these guys. I'd happily recommend them to others without reservation...
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Was this helpful? Yes
Sep 26,2015
Minithumbup
Grace Knigthon
Jasmine Beeching
By:
Sep 26,2015
0 people found
this helpful
My boyfriend and I began looking for a house a few weeks ago. We rang Burchell Edwards to book a viewing, which was very easy and helpful. When we came to view the house, Grace answered any questions for us and gave us a detailed look at the pricing we would pay. Grace was very smiley and outgoing, and this made us feel very comfortable whilst viewing the house. As we had another viewing the next day, Grace kept us informed on other prospective tenants, and made us feel involved all the time. We...
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Was this helpful? Yes
Sep 26,2015
Minithumbup
Grace Knigthon
Jasmin
By:
Sep 26,2015
0 people found
this helpful
Amazing service as always.... Property was let within a few days. I wouldn't hesitate in using this agent again and have done without fail for the past 9 years!!! Top marks...
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Was this helpful? Yes
Sep 25,2015
Minithumbup
adele pearson
Joshua Mansfield
By:
Sep 25,2015
0 people found
this helpful
As new Landlords we found that Adele and Josh provided a quick and stress free letting service. Our new tenants are a great fit and were signed up in only a few days....
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Comment on agent fees
Great value for a fully managed service although we were given an introductory offer as this was a new branch in Hucknall.
Was this helpful? Yes
Sep 24,2015
Minithumbup
charlie howe
By:
Sep 24,2015
1 people found
this helpful
I dealt with charlie howe and she was very well presented, professional at all times and took into account mine and my son's needs whilst explaining the property in detail and showing us around making sure it was the well suited property for us. She has been very helpful during the process emailing regularly making sure I have all the information I need. Overall a brilliant agent to deal with....
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Sep 22,2015
Minithumbup
charlie howe
By:
Sep 22,2015
1 people found
this helpful
Charlie has been excellent form a customer perspective. She made contact initially to offer a joint agent approach as she had noticed that the agents we were using hadn't been successful in finding a tenant. From this point on she has kept us informed on a regular basis on prospective tenants and gave feedback that was useful after each visit had taken place. She provided answers quickly to any questions raised and has been a great go between in the negotiations to obtain a tenant for us. I wou...
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Sep 17,2015
Minithumbup
charlie howe
By:
Sep 17,2015
1 people found
this helpful
Charlie listened to and fully understood our requirements. She has been very efficient and professional in dealing with our tenancy. Would not hesitate to use them again excellent service....
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Sep 09,2015
Minithumbup
charlie howe
Kelly Peake
By:
Sep 09,2015
1 people found
this helpful
I have been very well looked after by the team at Burchell Edwards, the viewing went very well and Kelly was eficiant and friendly when she showed me the property. Charlie was very professional and helpful, I was kept up to date via email on the progress of my tenancy application and Charlie answered any questions I had with a speedy response....
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Aug 12,2015
Minithumbup
Joshua Mansfield
adele pearson
By:
Aug 12,2015
0 people found
this helpful
My business partner and myself were extremely pleased with the enthusiastic and relaxed professionalism of Joshua who initially contacted me by mail with a view to market our property and in a short space of time secured two very good tenants. He made the formalising of the legalities quick and painless allowing us to carry on with our busy routines and built up a friendly rapour between us. I would not hesitate to recommend him and with this confidence of his skills in mind have already asked ...
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Comment on agent fees
Agent's assessment spot on.
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Aug 11,2015
Minithumbup
Joshua Mansfield
By:
Aug 11,2015
0 people found
this helpful
This member of staff was outstanding in many ways. He went above and beyond helping us throughout the entire process of securing this house. His customer service skills were excellent, he was always happy, smiling and made you feel like nothing was too much. I believe he is a great asset to your company and should be recognised for his hard work and customer service skills....
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Aug 11,2015
Minithumbup
Joshua Mansfield
By:
Aug 11,2015
0 people found
this helpful
I believe without this fantastic agent we would have never landed this beautiful property. Very friendly, approachable and willing to go the extra mile resulting in great customer service. Hes an asset to your company. 10 out of 10....
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Aug 11,2015
Minithumbup
Amy Maskell
By:
Aug 11,2015
0 people found
this helpful
Very professional, approachable agent that made the letting process extremely easy. Communicated well at all points of the process (email enquiries, telephone and in person) - faultless service received. Thank you!...
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Comment on agent fees
Never nice to part with money, but competitive prices from across the market.
Was this helpful? Yes
Aug 10,2015
Minithumbup
Jonathan
charlie howe
By:
Aug 10,2015
1 people found
this helpful
Burchell Edwards found tenants for 2 out of 3 properties within a week of advertising. We have been impressed with the number of viewings and the way that Charlie has kept us informed throughout. Thank you!...
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Aug 10,2015
Minithumbup
adele pearson
Joshua Mansfield
By:
Aug 10,2015
0 people found
this helpful
Me and my partner were put in a rather difficult situation when the Landlady of a property we were to rent pulled out just 2 days before we were due to move in. Both Adele and Josh did a great job finding us an alternative and had us moved in within a week, very happy with the whole customer service as they were very helpful and sympathetic to our situation and needs. Thankyou....
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Aug 07,2015
Minithumbup
Hannah Smith
By:
Aug 07,2015
0 people found
this helpful
Hannah has been a fantastic agent throughout the acquisition of the property. Always helpful, cheerful and professional, even though some aspects of the let didn't go as smoothly as planned, Hannah certainly made the process as easy and smooth as possible. I would certainly recommend her, and Burchell Edwards generally, to anyone looking to rent in the area....
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Aug 06,2015
Minithumbup
Grace Knigthon
By:
Aug 06,2015
0 people found
this helpful
Grace was very helpful from start to finish. She made sure we could view the property at a time to suit us even though we had a tight schedule. On viewing the property we were given plenty of time to look around without being pestered and then plenty of advice whilst making a decision. All aspects of setting up out tenancy were dealt with promptly and nothing was too much trouble. Grace was a pleasure to speak and took the stress out of finding a new home - we couldn't be more satisifed...
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Comment on agent fees
We found the fees particularly expensive in comparison to other agents, however the service was much better. If there was a discount for couples reference checking this would improve value for money.
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Aug 03,2015
Minithumbup
grace
By:
Aug 03,2015
0 people found
this helpful
Grace has been one of the main factors of the purchase. She was really helpful since the first instance of meeting me at the viewing. This was the first property that I viewed and she was very open to meeting at times that suited my busy worklife. I viewed the property with her and she was great, had a good knowledge of the area also she wanted to make sure that other family members had seen the property before i made a decision. This was my first time moving out and therefore was a big decision...
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Aug 01,2015
Minithumbup
Grace Knigthon
Jasmine Beeching
By:
Aug 01,2015
0 people found
this helpful
Best ladies ever in the letting business I have come access in a long while. Updated me almost on a daily basis with viewings, even picked keys up for me. Very friendly and knows their job very well. Informative and very happy to help, even with local arrangements with rubbish clearance and waste removal. Very please with their effort on letting the property....
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Comment on agent fees
Fees moderate but can be better
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Jul 31,2015
Minithumbup
By:
Jul 31,2015
0 people found
this helpful
Hi have used burchell For a long time now they have all ways kept us informed on everything that goes off They also won't start any work that may need doing untill spoken to us. They are very friendly people when spoken to on the telephone That all Great job ....
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Comment on agent fees
I think that the fees could be a little cheaper As there is a lot of large estate agents out there offer same service for a lot less
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Jul 31,2015
Minithumbup
Ryan Pemblington
Adam Cliff
By:
Jul 31,2015
1 people found
this helpful
Burchell Edwards have been great assisting me to recover my property from former tenants and once recovered re-let it within a week. The service I have received has been brilliant from start to finish. They have kept me informed of the process on a daily basis, both the staff in branch and at their Letting Management Centre are friendly helpful...and HUMAN!!! 5 stars!!!!...
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Jul 27,2015
Minithumbup
Jasmine Beeching
By:
Jul 27,2015
0 people found
this helpful
The service and support we received from Jasmine (Eastwood branch) was exceptional. I originally called up about a different property, however it would not allow us to have our dog. I had a quick chat with Jasmine about what we were looking for and she found a house which was not yet on Rightmove and managed to get us a viewing for the following weekend (as it was the only time we would be in the area). When we looked at the house she was very informative and was able to answer all of our questi...
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Comment on agent fees
The fees were high, but on par with all estate agents so its just one of those things I suppose.
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Jul 27,2015
Minithumbup
Kate Addy
By:
Jul 27,2015
0 people found
this helpful
Kate has dealt with 3 Lettings for us now and each time her service has been excellent. She responds promptly to our questions and requests and is a pleasure to deal with making sensible suggestions. For each of our properties she has very quickly found lovely tenants who clearly love their new homes. Kate has matched us well with our tenants. Thank you for a fuss free, no nonsense service!...
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Comment on agent fees
A fair price for a good service
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Jul 24,2015
Minithumbup
jamie davies
By:
Jul 24,2015
0 people found
this helpful
Jamie has been most helpful and proactive throughout, a friendly guy who has found new tenants for my property far faster than I had ever expected. I am very pleased with the service he has provided and would certainly hope Jamie is still around the next time I need help searching for tenants....
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Jul 17,2015
Minithumbup
charlie howe
By:
Jul 17,2015
0 people found
this helpful
I always find Burchell Edwards very polite, professional and easy to deal with. Charlie is an asset to their business and I would have no hesitation in recommending their services....
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Jul 17,2015
Minithumbup
charlie howe
By:
Jul 17,2015
0 people found
this helpful
Used for tenant find and a high calibre tenant had been to view, checked and accepted all within a couple of days, excellent service....
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Jul 14,2015
Minithumbup
Ryan Pemblington
By:
Jul 14,2015
0 people found
this helpful
We picked our keys up today and ryan was so helpful and polite as he as been all the way through the different stages we went through to get to completion date...when ryan wasn't available we dealt with adam who also was polite and helpful...it been a stress free process dealing with ryan and adam also a few laughs a long the way Usually at my knowledge of today technology.....!!!! All in all excellent service...
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Jul 07,2015
Minithumbup
Ryan Pemblington
By:
Jul 07,2015
0 people found
this helpful
they was very helpful and understanding towards me and my mum as we ain't the brightest of people, always there to help and give advice when needed....
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Jul 05,2015
Minithumbup
charlie howe
By:
Jul 05,2015
0 people found
this helpful
I can not thank burchell and edwards enough for everything they have done for me, especially charlie who a pleasent ,proffessional ,kind lady she helped me to find a property quickly and always kept in contact with me.she helped through a very difficult time by finding me a suitable property as i am homeless, she explained everything to me including expences. charlie is an assett to burchell and edwards. thankyou...
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Jul 04,2015
Minithumbup
charlie howe
By:
Jul 04,2015
0 people found
this helpful
Overall she did well, she was clear and made everything understandable, she was a really good help and she told us everything we needed to know....
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Jul 03,2015
Minithumbup
Grace Knigthon
By:
Jul 03,2015
0 people found
this helpful
Grace has been a great help to me throughout my moving process, from going to view the house to actually moving in to the property. Communication has been excellent throughout, even if I missed a phone call a voicemail was left so I knew what the call was regarding. All in all it has been a very positive experience for me. So, thank you Grace! And thank you Burchell Edwards....
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Jul 01,2015
Minithumbup
Adam Cliff
Ryan Pemblington
By:
Jul 01,2015
0 people found
this helpful
Adam and the team let out our property virtually straight away. They found us a high quality tenant and kept us fully informed at every step. Highly recommended!...
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Jul 01,2015
Minithumbup
Ryan Pemblington
Adam Cliff
By:
Jul 01,2015
0 people found
this helpful
Brilliant service from all would recommend to others that needing a home from this company and Ryan is a guy to help you get one...
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Jun 30,2015
Minithumbup
charlie howe
By:
Jun 30,2015
0 people found
this helpful
The agent Charlie Howe was extremely helpful, polite and professional and made the whole experience really enjoyable rather than stressful as house hunting can be. Everything was taken care of down to helping us find somewhere to park when we came to go through the application. I really can't recommend the Estate Agents and in particular the staff member's services highly enough if you want a stress free house hunting experience that is enjoyable rather than a burden!...
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Jun 25,2015
Minithumbup
Jasmine Beeching
By:
Jun 25,2015
0 people found
this helpful
Burchell Edwards provided me with a very efficient and professional lettings service for my property in Langley Mill. I will certainly be using them again and would have know hesitation in recommending them. I was particularly impressed with Jasmine Beeching, not only with her professional conduct but also her persistent effort and help....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Jun 23,2015
Minithumbup
Adam Cliff
By:
Jun 23,2015
0 people found
this helpful
Adam has been fantastic throughout the process, he has kept me fully informed and worked tirelessly to find me a tenant. I would highly recommend him and the team at Burchall Edwards. Thank you...
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Jun 23,2015
Minithumbup
charlie howe
Jenny
By:
Jun 23,2015
0 people found
this helpful
Communication with me was excellent and the service seems to be very professional and friendly. I am however, a new landlord and my property has only just been let and so I am unable to give a long term view upon the service. I also purchased my property through the same branch and the service was very good. I would not necessarily recommend the in-house conveyancing (not at the branch): initial communication was good, but after two weeks I no longer received the promised regular updates....
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Jun 23,2015
Minithumbup
charlie howe
By:
Jun 23,2015
0 people found
this helpful
Couldn't be happier! Excellent customer service and within one week of having our first viewing, we had had our applications accepted and have a set move in date! Couldn't of been easier and anymore hassle free. Excellent!!...
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Jun 22,2015
Minithumbup
adele pearson
By:
Jun 22,2015
0 people found
this helpful
I would just like to say that I am really impressed with the branch in Hucknall. They handled me as a person with individual needs and kept in contact all they way with the communications between myself and the Landlord. Very approachable and professional. Everything went very smoothly and I am very happy in my new home....
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Comment on agent fees
The fees were very reasonable.
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Jun 21,2015
Minithumbup
Jenny
charlie howe
By:
Jun 21,2015
0 people found
this helpful
Really friendly and helpful regarding the questions I had. Made the process really simple as it's my first time away from home. No problems at all. Thank you :)...
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Comment on agent fees
Fees were reasonable but wish that when told the cost VAT was included when I was told as I thought I was paying one thing then paid more. I know I'm new to moving & new to fees but like to know exact cost.
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Jun 21,2015
Minithumbup
Callum Walker
By:
Jun 21,2015
0 people found
this helpful
We were finding it diffucult to rent out the property and on our frequent visits we found advertising from Burchell Edwards so we thought we'd try them. Their response was prompt and efficient; they clearly stated their fees up front and explained their services. within a few days we had sevberal prospective viewings and a suitable tenant was in place. all in all an impressive performance. My only negative comment is that even once we had engaged them they still kept sending us advertising liter...
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Jun 11,2015
Minithumbup
adele pearson
By:
Jun 11,2015
0 people found
this helpful
Burchell edwards were fantastic when letting our property out. We made the phone call one morning and arranged a meeting for that afternoon. Within 4 days they had found a tenant we would like to thank Adele and her team for there support throughout the process from start to finish. They were professional and always happy to help with queries and advice. We can not fault them for the customer service that we have received. We would highly recommend burchell edwards especially if you are thinking...
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Jun 10,2015
Minithumbup
jamie davies
By:
Jun 10,2015
0 people found
this helpful
Extremely polite and professional, looks into the needs and requirements of the property you are looking for and also keeps in contact with you to keep you updated of any progress....
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Comment on agent fees
I do feel the admin fees are extremely high I do know a few agents which charge these types of fees and others that are considerably lower.
Was this helpful? Yes
Jun 09,2015
Minithumbup
charlie howe
Jonathan
By:
Jun 09,2015
0 people found
this helpful
Excellent, thorough and fast service. From initial viewing to references completed and having a move in date confirmed was less than a week. Charlie has been a great help with getting questions from the landlord answered promptly....
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Comment on agent fees
I do personally hate the various fees involved in renting a property but it's an accepted part of the industry and will never change.
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Jun 08,2015
Minithumbup
Hannah Smith
By:
Jun 08,2015
0 people found
this helpful
Hannah was brand new (I walked into the office on her first day), and we were her very first let - so she was supported by several other members of Burchell Edwards staff, and to some degree this review therefore reflects our overall experience of the Burton on Trent branch. We were very happy with the support that Burchell Edwards gave us in managing a slightly difficult let complicated by our moving from the Middle East back to the UK, which required some flexibility in the normal tenant vett...
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Jun 07,2015
Minithumbup
Kelly Peake
By:
Jun 07,2015
0 people found
this helpful
I have been extremely pleased with the services provided by Burchell Edwards. I purchased through them and then opted for tenancy and property management through them. I have found the whole team to be highly professional and nothing is too much trouble. Communication within the team is very good and everything has been explained at each stage. I would highly recommend this company....
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Jun 07,2015
Minithumbup
Jenny
Jonathan
By:
Jun 07,2015
0 people found
this helpful
Excellent help & understanding from all who helped. Staff went the extra mile. This was my first foray into renting having just moved to Derbyshire from Lancashire, & starting a new job. Hurdles were cleared with persistence from the team, with communication at it's best at all times....
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Jun 05,2015
Minithumbup
Jenny
charlie howe
By:
Jun 05,2015
0 people found
this helpful
Realising our situation was urgent, every effort has been made to find us a suitable tennant. Although awaiting confirmation, this will have been achieved in a very short time. All messages to the office were passed on to the relevant person and all calls returned. Hopefully will be able to expand on this review when tenant in situ....
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Comment on agent fees
Fair
Was this helpful? Yes
Jun 05,2015
Minithumbup
charlie howe
Jenny
By:
Jun 05,2015
0 people found
this helpful
Excellent service , helped us with form filling, arranged joint meeting with prospective landlords, steered us over all the hurdles. Highly Recommended...
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Jun 05,2015
Minithumbup
Ryan Pemblington
Adam Cliff
By:
Jun 05,2015
0 people found
this helpful
The service provided by Adam and Ryan has been second to none. They have been so helpful every step of the way and would recommend them without hesitation. They made the whole process of renting a home easy and straightforward and kept me updated at every stage. A 5* Service without doubt. Thank you....
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May 28,2015
Minithumbup
Jasmine Beeching
David
By:
May 28,2015
0 people found
this helpful
I contacted the agent for letting our house n Nottingham. We are overal very happy with the communication we received from Jasmine. We needed to do bit of work in the house hence the property was let late. I believe they marketed the property well. I am confident I will do business with them in the near future....
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May 25,2015
Minithumbup
Ryan Pemblington
Josh
By:
May 25,2015
0 people found
this helpful
I am very pleased with the services provided by Burchell Edwards especially with Ryan Pemblington for being so polite,friendly,professional and made our hopes become reality. We have been registered with few agencies but could not find the house we wanted or if we found something was gone before we could view it.Therefore we were very disappointed and lost hopes in finding a decent house. Ryan called with few options every time there was a new property that will suit our needs and if we refused ...
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May 13,2015
Minithumbup
Callum Walker
adam Hooley
By:
May 13,2015
0 people found
this helpful
Since taking out a buy to let mortgage out on this property in Oct 2014, Callum & Adam have found us 2 sets of tenants (as letting agents), and we have used Burchell Edwards for the property managment, Callum & Adam have been in the forefront of dealings with both tenants and ourselves and nothing as been to much trouble for them to sort out, including chasing tenants up for lost keys. They have really gave us an A1 service and would recommend the whole team to sort out all your property...
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Comment on agent fees
Got a Great Deal from them
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May 04,2015
Minithumbup
By:
May 04,2015
0 people found
this helpful
The best agent ever. Very polite and helpful person. If he was not so professional agent we would not rent this house....
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Apr 15,2015
Minithumbup
By:
Apr 15,2015
0 people found
this helpful
A very professional service from the Branch Manager friendly and polite giving regular updates and advice as required on letting out a property and helping resolve other issues....
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Apr 15,2015
Minithumbup
adam Hooley
By:
Apr 15,2015
0 people found
this helpful
Property let quickly, at a fair rent, with little fuss to excellent tenants. Administration all smooth and generally stress free. Compared favourably with another agent who had failed to let the property despite having it on their books for four weeks....
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Apr 06,2015
Minithumbup
Peter Elson
Chris Davis
By:
Apr 06,2015
0 people found
this helpful
Due to their passion, friendliness and professionalism we chose to use Burchell Edwards, Lichfield as our preferred estate agent. After negotiating agreeable terms with Peter the branch manager we then mainly dealt with Chris, although Peter was always at hand should we have needed him. After only two viewings we are happy to say the house has now been sold. We cannot fault the high quality of service provided from all the staff at Burchell Edwards and we would not hesitate to recommend them. T...
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Comment on agent fees
competitive rates
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Mar 30,2015
Minithumbup
Peter Elson
By:
Mar 30,2015
1 people found
this helpful
We decided to put our house on the market in 2014. During that time we and the staff showed 40+ viewers around our property. This was a very stressful time but Vicky and Peter kept in close contact with us the whole time offering us lots of support which eased the process immensely. After a long and agonising 10months, Chris who is the life and soul of the team, sold our house !! All the staff are extremely friendly, professional, and dedicated !! When the sale has gone through we will be sad t...
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Mar 30,2015
Minithumbup
By:
Mar 30,2015
1 people found
this helpful
Pro-active in asking how the refurbishment of the property was proceeding, worked hard and effectively to find a tenant, and - very important to us after a bad experience with a previous tenant (not when Burchell Edwards were acting for us), they checked out the potential tenants and found another suitable tenant when there was a potential problem with one possible tenant....
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Mar 10,2015
Minithumbup
Callum Walker
By:
Mar 10,2015
0 people found
this helpful
I have rented out a property in Belper now for over 10 years. Burchell Edwards (Belper Branch) have supported the marketing of my property for about 5 years and found me my last 3 tenants. They have been so efficient once a tenant has given notice so the gap between one tenant leaving and another arriving has been kept small. Callum in the last few weeks has done a great job in finding someone in a matter of days and ensuring that everything moved rapidly. Nothing was too much trouble and he hel...
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Comment on agent fees
I recognise that good jobs need to be paid for. I believe that set up fees are fair but once you are a client of the head office you get a number of repeat charges for every client as well as paying commission every month. The one that irritates me is the charge levied for continuing a tenancy agreement as this is effectively an e mail to all parties which is identical to the set up agreement. Head office is a little greedy but Belper office worth every penny.
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Feb 16,2015
Minithumbup
Jasmine Beeching
By:
Feb 16,2015
0 people found
this helpful
Exactly customer service, polite, efficient, thoughtful, and always had our best interests in mind. Very responsive and kept you upto date as soon as anything happen. Would recommend to anyone...
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Feb 16,2015
Minithumbup
Jasmin
By:
Feb 16,2015
0 people found
this helpful
Burchell Edwards found me a tenant within 2 weeks after the first agent had it on their books for three months....
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Feb 15,2015
Minithumbup
David
Jasmin
By:
Feb 15,2015
0 people found
this helpful
David/Jasmin found a tenant very quickly. Did not expect so early a re-let because of time of year. Cannot fault them. Made the letting a little more awkward as my brother lives in South Africa, but it was over come. The only criticism I have, the leaving tenant posted their remaining key through the letterbox on vacating as arranged between myself and them. This key was then 'picked' my by Burchell Edward employee when taking new tenant into house for some measuring up. I was not informed th...
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Comment on agent fees
More than happy with Fee charge. To know that it has been taken at source is also pleasing, to know all is \'done and dusted\' without any problems financially.
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Feb 09,2015
Minithumbup
By:
Feb 09,2015
0 people found
this helpful
From making the phone call to finding a tenant for my property it took just a couple if hours! The team work well, communicate between each other and were efficient with paperwork from both sides! I was very happy with my service!...
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Feb 06,2015
Minithumbup
Adele
By:
Feb 06,2015
0 people found
this helpful
As a first time tenant I was quite nervous about the protocol and procedures. Adele was very patient and supportive and helped a stressful situation flow smoothly. Any queries were answered promptly and professionally. Keep up the good work...
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Feb 03,2015
Minithumbup
Kate Griggs
Becky
By:
Feb 03,2015
0 people found
this helpful
Kate and Becky were very helpful throughout the letting progress, very good communications and updates on a very regular basis, will use again....
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By: Kate
Feb 03, 2015
View all comments (1)
Thank you Brian, it was a pleasure to rent your property. ...
Jan 20,2015
Minithumbup
Adam Cliff
By:
Jan 20,2015
0 people found
this helpful
From the start of the process Adam was excellent. A card from Burchell Edwards was posted through my door and at the time i was thinking about renting the property. I phoned Adam and we arranged a meeting at the property. At that initial meeting (November 2014) he was very helpful and informative and because of this i had no hesitation in putting the property in his hands. However, at that time i was still in the process of removing my personal possessions so we agreed to leave the rental mar...
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Comment on agent fees
The agents fees were as i expected - i went for the full management package which suits me as i do not live nearby, and i am perfectly happy.
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Jan 20,2015
Minithumbup
Adam Cliff
By:
Jan 20,2015
0 people found
this helpful
Callum; showed me Round the property; very polite, helpful, let me alone to inspect house and just bring on hand to answer any questions. Adam; dealt with all paper work in the office: knows his job. Fast, efficient and also very helpful....
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Jan 11,2015
Minithumbup
By:
Jan 11,2015
0 people found
this helpful
We are currently renting a property that was dual marketed (by the below landlord). I originally tried to contact the other company marketing the property as their listing came up first online, however after calling several times without an answer, I saw that it was also marketed by Burchell Edwards and called them instead. The property itself is exactly as described (and lovely). Callum was quick to arrange a viewing and even suggested another property of a similar style in the area, owned by...
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Comment on agent fees
We felt that, in comparison to other local agents, the fees charged by Burchell Edwards were more expensive. The charge to reference an individual was the same as other agencies, however we were not given the option to be referenced as a couple which other agencies offer at a cheaper price than two individual referencing fees. We felt that the charge for drawing up the tenancy agreement was expensiv. As a property management company we felt that a standard tenancy agreement was probably in use for all properties (no property specific clauses or information was included) and as such only the address and names of tenants/landlords would need to be edited, which would not warrant the β€š£210 charge. The charge for renewing the tenancy agreement seems to be the same as other agents in the area.
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Jan 11,2015
Minithumbdown
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Jan 11,2015
1 people found
this helpful
Well, where do I start! I was impressed.....at first, this soon changed to open mouthed shock at their incompetence. I gave instruction to sell my property through Burchell Edwards and then absolutely nothing happened. The property was not put on the website and I wasn't sent any details to review and approve. I chased and chased for these to be done and to get my property advertised and I was continually fobbed off with excuses why it hadn't been actioned. Eventually it was put on the website...
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What agent could do to change your mind?
This agents fees were very expensive compared to other estate agents.
Attached Files
Comment on agent fees
This agents fees were very expensive compared to other estate agents.
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Jan 10,2015
Minithumbup
Adam Cliff
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Jan 10,2015
0 people found
this helpful
Hello Everyone From My experience i can see : For 10 days The Team was able to do all checks and paperworks whats need to be done . Well Done. 5 Stars from me , keep on going like this !!!! Velimir Neshev...
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Jan 10,2015
Minithumbup
By:
Jan 10,2015
0 people found
this helpful
We received a prompt and efficient service. The member of staff was in constant contact with us and kept us up to date. Overall a very friendly and effective business....
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Jan 06,2015
Minithumbup
Adam Cliff
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Jan 06,2015
0 people found
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Our rental property had been on the market for over two months with a rival lettings agent. There had been few viewings and no one had shown interest in letting the property. I spoke to two alternative local lettings agencies about joint marketing of the property and chose Burchell Edwards as their lettings negotiator, Adam Cliff, presented a more professional approach to business. Within one week of instructing Burchell Edwards the property had been viewed and a prospective tenant identified. I...
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Jan 04,2015
Minithumbdown
Peter Elson
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Jan 04,2015
2 people found
this helpful
Hello Please be very carefull using Burchel and Edwards The Lichfield Branch , they will lie to you just to try to get a deal through, Especialy the new shop Manager Peter Elson , if you take my advice you will use another estate agent as this is one of the worst companys I have ever used. I will publish a full update shortly with full details of what happened....
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What agent could do to change your mind?
Expersive very expensive , actually fees in dispute , will update when outcome avialible.
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Comment on agent fees
Expersive very expensive , actually fees in dispute , will update when outcome avialible.
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Dec 28,2014
Minithumbup
By:
Dec 28,2014
0 people found
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Excellent service, fast and profesional. I have a feeling Ryan stayed after hours to help us complete our tenency deal. It's been a pleasure. I would recomend the company and the agent to anyone....
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Nov 22,2014
Minithumbdown
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Nov 22,2014
0 people found
this helpful
Found him to be very rude and not interested in me at all, only money. Will never rent or buy through you....
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By: Callum
Nov 24, 2014
View all comments (1)
Hi Jon, Can I ask what member of staff you have dealt with and which property it is that you have rented? Thanks, ...
Nov 21,2014
Minithumbdown
By:
Nov 21,2014
0 people found
this helpful
Found a tenant for my propertyquickly but told me they had 2 small dogs, which I later found out were 3 large dogs!! Misled on the information given initially and have received a very poor fully managed letting service. Incidents include them saying they couldn't get in contact with the tenant by phone or email, although I contacted the tenant within 10 minutes of texting them. Very poor inspection team when he didn't even notice or comment on the state of the large front garden, dog hairs, ...
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What agent could do to change your mind?
Done their job without being chased!
Attached Files
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Nov 12,2014
Minithumbup
Jasmine Beeching
By:
Nov 12,2014
0 people found
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Excellent service, communications and result. The property was let in 8 days and helpful assistance in closing the transaction. No hesitation in recommending or using again....
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Comment on agent fees
Market rate
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Nov 11,2014
Minithumbup
By:
Nov 11,2014
0 people found
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I am working overseas so needed the agent to care care of some minor repairs, cleaning etc, even get someone on the garden, prior to the tenant moving in. They took care of everything and kept me informed of progress throughout. Also a friendly but professional attitude....
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Nov 11,2014
Minithumbup
Adele
Kelly Peake
By:
Nov 11,2014
1 people found
this helpful
My initial dealings with Adele and Kelly were online as I live down in Somerset. I then made an actual visit to Burchell Edwards and I found they were both very helpful in taking over the letting of my flat from a previous (unsatisfactory) agency. Everything proceeded smoothly and a suitable tenant was found in record time....
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Nov 09,2014
Minithumbup
Adele
Kelly Peake
By:
Nov 09,2014
0 people found
this helpful
I Found both Adele and Kelly Very profetional within their Job role.They were both Very helpfull And i couldnt have wished for any better from both of them.I would like to say a Very big Thankyou to them both....
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Nov 07,2014
Minithumbup
Jasmine Beeching
Samantha Lees
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Nov 07,2014
0 people found
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I am absolutely delighted with the team at Burchell Edwards they are a credit to your business. I cannot speak highly enough of jasmine and Samantha. They went that extra mile to ensure I got the cottage both professionally and personally. I was in a bad place the cottage got cancelled due to circumstances out of my control, the girl's managed to talk to the landlady told her my situation and adsed her to give me a chance. I was absolutely over the moon, I could not thank them enough. I wor...
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Nov 05,2014
Minithumbdown
Luke unknown
By:
Nov 05,2014
0 people found
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A property on Henhurst Hill, Burton On Trent came on the market, we put an offer in and was told to go into office the next day to sort my mortgage out with them which I agreed to straight away and had it all approved the same day, Guess what never heard back for 2 weeks and then after we called, we were told the