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    Grace Knighton
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Properties for sale
Properties for rent
Nov 20,2016
Minithumbdown
By:
Nov 20,2016
1 people found
this helpful
Lack communication with customer, forever chasing up for feedback on viewings, not checking Upto date legal documents. Feel like no care is given by any of staff poor service don't recommend these at all. Avoid...
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Comment on agent fees
Expensive and not good customer service
Was this helpful? Yes
Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
this helpful
Paul Water is always happy to help and dose his best to resolve the problem to his best ability . Most times I'd rather have Paul sort my problems out because I know they will be sorted ....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Oct 07,2016
Minithumbdown
By:
Oct 07,2016
0 people found
this helpful
Would most definitely not recommend. I am actually quite shocked at how badly they treated me as a prospective buyer. I viewed a property which was being sold by a company. When I viewed it, I was told that the company had a figure in mind & would most likely reject any offer other than the asking price. The agent, Stephen, told me that they had an offer on the flat but it was lower than the asking price so would probably be rejected. The next day I put in an asking price offer. I got my mor...
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 30,2016
Minithumbup
By:
Sep 30,2016
1 people found
this helpful
WARNING TO PEOPLE LOOKING FOR A RENTAL PROPERTY VIA BURCHELL EDWARDS!!!These rip off merchants charge you £120 checkout fee from your deposit when you move out! They also blamed us for not looking after the property and letting the damp in! Charged us £300 for cleaning!!??? I have spent all day together with my sister to clean every corner of the rotten house. Poor management of property. Damp in every corner of the house. Dehumidifier on a full blast not helped. Letting the fresh ai...
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Comment on agent fees
BAAAD. Charge you a secret/hidden checkout fee (???!!!!) when you move out. Bunch of crooks!
Was this helpful? Yes
Sep 14,2016
Minithumbup
By:
Sep 14,2016
0 people found
this helpful
Ryan was brilliant throughout. He stayed in touch with us all the way through the rental process and wasn't pushy at all. He explained everything to us from the start and everything moved exactly as planned. We love the house and have had no problems at all. Would highly recommend Ryan and Burchell Edwards....
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Comment on agent fees
I think the fees are fair. I have heard from friends who have rented a property similar who have paid higher fees and have had problems with their agreement which we have not.
Was this helpful? Yes
Aug 19,2016
Minithumbup
By:
Aug 19,2016
0 people found
this helpful
My experience with Burchell Edwards was a positive one which I would deffinately reccomend. Joshua was friendly but professional throughout the process. He was very helpful and kept me up to date with every detail. He made everything run smoothly and stress for me, I wouldn't hesitate in renting another property with Burchell Edwards in the future....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 18,2016
Minithumbup
By:
Jul 18,2016
0 people found
this helpful
Absolutely fabulous, Grace made moving in as easy as possible for us as we currently lived very far away. She showed great customer service and was very helpful, friendly and available for contact when needed....
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Comment on agent fees
Average fees happy to pay
Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
Very helpful and understanding. Explained everything in an easy to take in manner. Would certainly advise others to talk to this branch before committing themselves else where....
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Comment on agent fees
Fair
Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
Grace was very helpful and full of enthusiasm giving relevant feedback and handled the transition between tenants with professionalism and speed....
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Comment on agent fees
Not cheap
Was this helpful? Yes
May 30,2016
Minithumbup
By:
May 30,2016
0 people found
this helpful
Grace was very helpfull with contacting the landlord on our behalf, The move went very well Grace was kind enough to give us a second viewing on the property, Thanks to Grace,...
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Comment on agent fees
good
Was this helpful? Yes
May 17,2016
Minithumbup
By:
May 17,2016
0 people found
this helpful
Grace,was lovely, always helpful with any queries.. On time with appointments... But most of all,she was,friendly and polite..with no snobbery,as,i have experienced,from some estate agents!!!...
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Comment on agent fees
Fairly expensive.. But still cheaper than spme estate agents!!!
Was this helpful? Yes
May 17,2016
Minithumbup
By:
May 17,2016
0 people found
this helpful
Burchell Edwards have been absolutely brilliant and professional from the first meeting right up to the current moment. The staff monitor and keep me informed about the property without bothering me with the day to day trivia. This is the easiest and most convenient way of letting and I would certainly recommend Burchell Edwards....
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Comment on agent fees
Good
Was this helpful? Yes
May 17,2016
Minithumbup
By:
May 17,2016
0 people found
this helpful
My husband and I have had excellent service from both Grace and Jasmine. Very friendly and professional. We had our property on with another agent for three months ant they couldn't find us a tenant. And over all a very bad service. So we changed company's. So pleased we did as Grace and Jasmine found us a tenant in just two days. We can't praise both of them enough. The same goes for all the members of staff at the branch we have spoken to....
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Comment on agent fees
Good
Was this helpful? Yes
May 17,2016
Minithumbup
By:
May 17,2016
0 people found
this helpful
Grace was really good when I moved to a new property. I haven't always had good help and advice from other burchell and edwards staff including staff at Staffordshire. But grace was a breath of fresh air and is an absolute credit to you....
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Comment on agent fees
Fees are absolutely atrocious
Was this helpful? Yes
May 16,2016
Minithumbup
By:
May 16,2016
0 people found
this helpful
I would like to thank Grace Knighton and the rest of the staff they were very professional well presented and well mannered thank you so much Kind regards J.Irwin...
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Was this helpful? Yes
May 06,2016
Minithumbdown
By:
May 06,2016
0 people found
this helpful
I met Laura at a house we loved and wanted to buy.we have the deposit ready to go. Laura said theses are your options on mortgage of buy to let. She sold us and to good be true sales pitch She told us the following day the property had been sold Infact both the properties had been sold. Hmm none of the properties had been sold on further questioning the Mansfield branch. We made an appointment to see the alleged sold property for this coming Saturday. We were told no money is taken unt...
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Comment on agent fees
Bad
Was this helpful? Yes
Apr 22,2016
Minithumbup
By:
Apr 22,2016
0 people found
this helpful
Josh dealt with our move from the first phone call to moving in only 10 days later and he was absolutely amazing. He answered all my questions and really went the extra mile to get myself and my daughter moved in amongst some really upsetting circumstances. *Josh was compassionate enough to see my desperation and he made the move absolutely stress free and smooth. I really can't thank him enough, he'll say he was only doing his job but for me and Ruby it meant the world to us. Thank you Josh xxx...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 08,2016
Minithumbup
By:
Apr 08,2016
0 people found
this helpful
Josh has been an absolute pleasure to deal with as part of this process. Articulate, professional, responsive and a genuine credit to your firm, much MUCH better than Haarts! Could not ask for a better service...
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Comment on agent fees
Good, reasonable
Was this helpful? Yes
Mar 23,2016
Minithumbup
By:
Mar 23,2016
0 people found
this helpful
A little over priced with fees but customer service was impeccable and worth it in the end... Would recommend to a friend...
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Comment on agent fees
A little expensive but well worth it for the service and home
Was this helpful? Yes
Mar 23,2016
Minithumbup
By:
Mar 23,2016
0 people found
this helpful
Thanks for a professional service from the valuation through to the new tenants moving in .josh worked hard on all aspects of the process and I will recommend to all my friends and family. Thanks again Steve ....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
this helpful
Josh was a pleasure to work with, he was polite, patient, honest and straight to the point. I would definitely go back to Josh for future rental enquiries as I can be sure to receive excellent service....
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Was this helpful? Yes
Feb 18,2016
Minithumbdown
By:
Feb 18,2016
0 people found
this helpful
shockingly bad service. Tried to acquire a property through this agent that had been on the market for a while. They were not very good at returning calls or keeping me updated on the offer progress. Was messed around with how my offer was dealt with. I felt that they were borderline breaking financial ombudsman guidelines and it seemed as though the main aim was to benefit themselves and not the vendor or the buyer. This agent will accept an offer, remove it from the market and still offer it t...
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What agent could do to change your mind?
n/a
Comment on agent fees
n/a
Was this helpful? Yes
Feb 10,2016
Minithumbup
By:
Feb 10,2016
0 people found
this helpful
Great service from Burchell Edwards. Ryan & Amy were really helpful and Ryan was especially flexible in relation to viewing the property we wanted. House we found was perfect and we are all now settled in to our new home. Keep up the good work guys & thanks again for all your help! Took the stress right out of moving for us....
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Comment on agent fees
Average market cost for Fees.
Was this helpful? Yes
Feb 04,2016
Minithumbup
By:
Feb 04,2016
3 people found
this helpful
My experience as a landlord with Burchell Edwards started when I found their leaflet in my mailbox as I had a property available for the rental market. The property had already been on the market for a few weeks and I was planning to have one more agency to help me find a suitable tenant. At first I was a bit sceptical because the closest Burchell Edwards branch was not that close to my property and, to be honest, I had never heard of them before but after some search on the Internet I could m...
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Comment on agent fees
Their fees might not be the cheapest on the market but, in my case, they were quite flexible to match the previous agent's fees...so far so good
Was this helpful? Yes
Feb 03,2016
Minithumbdown
By:
Feb 03,2016
0 people found
this helpful
Simply do not care.....looking at moving again after the property I moved into through Burchell Edwards was found to have some serious 'quirks'-none of which they cared about resolving, meaning that I have to go through the expense and time of moving again six months later. Could have saved myself the time by NOT USING BURCHELL EDWARDS. Please don't unless you like wasting money and time and being left under no illusion that your custom doesn't matter....
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Comment on agent fees
Terrible.
Was this helpful? Yes
Feb 01,2016
Minithumbdown
By:
Feb 01,2016
1 people found
this helpful
Awful. Great customer service up until the point they'd had my money; didn't want to know afterward! Can't recommend at all if you want an agent that will actually act on your behalf or care in any way at all! Feel like paid a fortune just to be left hanging.Avoid....
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What agent could do to change your mind?
Paid high fees-looking at what I got in terms of aftercare, nothing short of day light robbery. Rip off.
Comment on agent fees
Paid high fees-looking at what I got in terms of aftercare, nothing short of day light robbery. Rip off.
Was this helpful? Yes
Jan 29,2016
Minithumbup
By:
Jan 29,2016
0 people found
this helpful
Charlie and the team at Ripley were more than helpful and sorted out everything for me This is the second property they are letting for me Very professional and helpful...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 27,2016
Minithumbup
By:
Jan 27,2016
0 people found
this helpful
All the team worked hard to win us over and then market our property to find an ideal tenant. Charlie has been especially helpful and her cheerful manner with attention to detail has provided a great deal of comfort within a seamless professional process. In short, Delighted....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 22,2016
Minithumbup
By:
Jan 22,2016
0 people found
this helpful
I write to say how very pleased we, my daughter and I, where with the help and guidance given by your lettings advisor Grace Knighton at the Eastwood branch.on finding a bungalow in the Brinsley area, thanks very much Grace...
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Was this helpful? Yes
Jan 19,2016
Minithumbup
By:
Jan 19,2016
0 people found
this helpful
Was really helpful with everything to do with the viewing and sorting the tenancy agreement. Replied as fast as possible to questions and help with the application. Was very fast at sorting everything out and getting it completed with no delays. Everything ran smoothly and great communication. Overall brilliant....
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Comment on agent fees
Good
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
113 9 160 15 4 9 0 5 4 16

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Burchell Edwards

Individual Branch Awards

Awsworth, NG16 4GD

Ripley, DE5 3JF

Nottingham, NG15 7AX

Belper, DE56 1AY

Burton-on-Trent, DE14 1AX

Ilkeston, DE7 8AH

Mansfield, NG18 1EB

Tamworth, B79 7PA

Birmingham, B23 6TE

Birmingham, B26 3AH

Firm rankings



Burton-On-Trent
Britannia House Station Street, Burton-on-Trent DE14 1AX
(37)
Hucknall Nottingham
64 High Street, Nottingham NG15 7AX
(16)
Office 1
13 Bath Street, Ilkeston DE7 8AH
(37)
show all branches (15)
Office 10
183 Stratford Road, Solihull B90 3AU
(4)
Office 11
12 Albert Street, Mansfield NG18 1EB
(55)
Office 12
331 Chester Road , Birmingham B36 0JG
(5)
Office 13
134 Nottingham Road, Awsworth NG16 4GD
(31)
Office 2
29 High Street, Solihull B91 3SN
(8)
Office 3
1 Bolebridge Street, Tamworth B79 7PA
(8)
Office 4
1-3 Bridge Street, Belper DE56 1AY
(29)
Office 5
22-24 Halford Street, Leicester LE1 1JB
(2)
Office 6
1 York Road , Birmingham B23 6TE
(12)
Office 7
34-36 Market Street, Lichfield WS13 6LH
(5)
Office 8
4 Grosvenor Road, Ripley DE5 3JF
(48)
Office 9
2208 Coventry Road , Birmingham B26 3AH
(12)

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