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Website not available Properties for sale
Properties for rent
Aug 17,2017
Minithumbdown
By: 'Recent buyer'
Aug 17,2017
0 people found
this helpful
I bought a property from them recently only because I liked the house but ended up pretty much doing all the work myself by liasing directly with the vendor because agents were rubbish! They made mistakes giving inaccurate info and more stress if anything! Not professional nor organised. The branch manager was rude and not helpful at all!...
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Was this helpful? Yes
Aug 09,2017
Minithumbup
Nicola Harrison-Jones
Paul waters
By: 'Josephg'
Aug 09,2017
0 people found
this helpful
I would like to thank Nicola Harrison-Jones (Branch Manager Tamworth) for all her advice, help and support to re-market my rental flat. Nicola advised me how best to first refubish my flat to achieve the best rental value, and was then proactive in marketing my flat while the refurbishment was underway so new tenants were ready to move in straight away. Nicola also liaised with team member paul waters (senior property co-ordinator Burton-upon-Trent branch) to arrange EPC certificate, inventor...
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Comment on agent fees
Satisfactory
Was this helpful? Yes
Jul 27,2017
Minithumbdown
By: 'Angrybuyer'
Jul 27,2017
0 people found
this helpful
We have just purchases a house through this agent and it has been the most horrific experiance ever. Even though we had our mortgage in place they wanted proof or earnings, 3 months wage slips, bank statements and told us our mortgage offer was worthless without there checks. They refused to confirm our offer, refused to allow the surveyor into the property, were vocaly abusive to my wife over the phone, and even now with our full mortgage in place , solicitors involved and the survey complete (...
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Was this helpful? Yes
Jul 19,2017
Minithumbup
Paul Kendrick
By: 'Steve H'
Jul 19,2017
0 people found
this helpful
I have used Burchell Edwards for many years and Paul has been extremely helpful and supportive over a period of that time. I have been happy with their service and would recommend gladly....
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Was this helpful? Yes
Jun 28,2017
Minithumbup
Paul Waters
By: 'GT'
Jun 28,2017
0 people found
this helpful
As a landlord, and following a particular issue that needed to be dealt with, Paul kept me fully informed at all times throughout the process required from him. He acted in a very professional manner until the issue had been successfully resolved....
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Was this helpful? Yes
Jun 20,2017
Minithumbdown
By: 'Hope-this-helps'
Jun 20,2017
0 people found
this helpful
Terrible service from poorly trained obnoxious staff. Awful communication between themselves and clients. On the two occasions we asked for advice we were given wrong information which they then covered up. This ended up costing us money. I would avoid this agent at all cost!...
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Comment on agent fees
Too high for the service offered. They ask for an absurd amount of money for the level of service they actually provide.
Was this helpful? Yes
Jun 19,2017
Minithumbdown
Mary
By: 'Simzilla'
Jun 19,2017
0 people found
this helpful
Having spent few hundred quid on administration fees to rent a property, they then said landlord didn't want us to take the property and in return we lost everything we paid for. Wouldn't trust them. Very dishonest...
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Comment on agent fees
Very expensive. Very bad
Was this helpful? Yes
Jun 17,2017
Minithumbdown
By: 'Disappointed!!'
Jun 17,2017
0 people found
this helpful
This is the worst Estate Agents in the world. They are also dishonest. Trying to sell a house that wasn't ready to be sold and kept us hanging in for 6 months. We pulled out in the end. From their mortgage advice to in branch staff....rubbish ....
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Comment on agent fees
Don't know, was a buyer but wouldn't go to them to sell anything
Was this helpful? Yes
May 07,2017
Minithumbdown
By: 'Darren'
May 07,2017
1 people found
this helpful
These have got to be the worst estate agents I have ever spoken to they never return your calls they wouldn't even accept the asking price offered by myself on a house because they said that they may receive higher offers so what's the point in having an asking price !! Could not get any appointments to view houses they have for sale they are an absolute disgrace be warned don't bother with them...
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Was this helpful? Yes
Apr 30,2017
Minithumbdown
By: 'Daisy'
Apr 30,2017
1 people found
this helpful
As many other mentioned, even 1 star is too much. They push you to sign the letting contract online and to sign for docs you haven't received. On top to sign inventory check before you actually see it?! Totally disappointed of this agent! The property is absolutely not what was described and shown initially. They care only for money. Once taken, they're gone and leave you in the mess. No gas because it wasn't sorted out, no shower, too many broken stuff, no garage as door broken despite being p...
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Comment on agent fees
Ridiculously expensive! For the services provided total robbing off
Was this helpful? Yes
Apr 28,2017
Minithumbdown
By: 'B90'
Apr 28,2017
3 people found
this helpful
Absolute Jokers. Waste people's time. Their organisational skills do not exist and there is no customer or service from them. Avoid and use another estate agents. If you want to view a house with them they will be more interested in selling your home or getting you in with their mortgage advisor. I rated them a 1 star only because that's the minimum. They do not deserve 1 star in my opinion...
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Comment on agent fees
Didn't use them to buy or sell. These are comments from some one looking to buy a new home
Was this helpful? Yes
Apr 13,2017
Minithumbdown
By: 'KAH'
Apr 13,2017
2 people found
this helpful
AVOID this estate agent at all costs unless you don't mind being treated like you are the scum of the earth! I didn't want to give them one star but it wouldn't let me write a review without giving them at least one. Never been treated so badly as with this estate agent. Never turned up when they said they would do I lost time being at home, took over three months for a leak to be fixed took three weeks to even notify the landlord of it despite me being heavily pregnant. When we left which wa...
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Was this helpful? Yes
Apr 07,2017
Minithumbdown
By: 'Tiffanie craven'
Apr 07,2017
1 people found
this helpful
AVOID! Disgustingly treated! Left me and my two kids with a week to get a new property or we are on the streets paid rent every month without fail and looked after the house. They have no compassion what so ever as long as they get their money out of you that's all they care about. Left without electric heating and hot water for 2 weeks. These people are the worst people I have ever encountered in all my life, making me ill with all this stress they have put me through. AWFUL AWFUL AWFUL! Please...
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Comment on agent fees
Plenty of agent fees, nothing good about this agency
Was this helpful? Yes
Mar 14,2017
Minithumbdown
By: 'Jo'
Mar 14,2017
3 people found
this helpful
If I could give this branch zero stars I would. Constantly being messed about. Staff offer you no level of customer service. Messages left no returned calls. Cancelled appointments, visiting properties, being told offers made or property sold yet property is still on the market. Would not recommend at all. Found a property with another high street brand who have gone out of their way for me as a customer....
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Comment on agent fees
NA
Was this helpful? Yes
Mar 13,2017
Minithumbdown
By: 'Samuel Roberts'
Mar 13,2017
2 people found
this helpful
STAY CLEAR! I was a prospective buyer and encountered numerous problems with this estate agent. I would be here all day if I listed the problems. Overall poorly run, poor staff, shocking levels of customer service. You have been warned!...
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Comment on agent fees
Bad
Was this helpful? Yes
Mar 03,2017
Minithumbup
andrew shergold
By: 'Qamer'
Mar 03,2017
1 people found
this helpful
Just want to say thank you to burchell edwards sheldon who helped me find a house i needed to rent. Exellent customer service, really helpfull and understanding. Made the whole process as stress free as possible. Thanks andy and dominic....
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Comment on agent fees
The fees were good and reflected the quick turn around and exellent customer service which made it worth while.
Was this helpful? Yes
Feb 23,2017
Minithumbdown
By: 'unhappy client'
Feb 23,2017
1 people found
this helpful
rubbish, waste of time. i was told I'm down to view a property then told no your just on reserve list. valuation for my house cancelled last minute too....
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Comment on agent fees
fees rubbish if the customers knew just how they actually treat buyers and clients stopping potential sales
Was this helpful? Yes
Feb 21,2017
Minithumbup
Paul Kendrick
By: 'Gabriela'
Feb 21,2017
0 people found
this helpful
I'm really happy with all staff from this agency. Paul Kendrick was helping us a lot with professionalism. Excellent communication and quick solutions for all problems and as we was happy with this we renew our contract for one more year so thank you Paul!...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 10,2017
Minithumbdown
By: 'adiwillow'
Feb 10,2017
1 people found
this helpful
Appalling service for tenants, landlords, and prospective buyers. I rented a lovely detached bungalow from Burchell Edwards some time ago. During this time unbeknownst to me the property was apparently still up for sale by Burchell Edwards. I was not informed of this . They sent round prospective viewers to the house 'to have a quick look around' without informing me, informing these viewers that the house *was in fact empty*. This happened three or four times within the space of two or three ...
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Was this helpful? Yes
Jan 28,2017
Minithumbdown
By: 'Jon'
Jan 28,2017
1 people found
this helpful
Not recommended if you are looking to sell your house. Burchell Edwards either give or sell your details to other companies, since giving them my details, I have had endless phone calls, letters though the post and spam emails from companies that say that BE have asked them to contact me. I asked for no for sale board at the property, BE ignored my request. Sometimes told and given feedback about viewings, other times not. Returned missed calls from BE, no one knows who phoned or why. After offe...
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Comment on agent fees
Fees are high for the level of service. BE will encourage you to use there own conveyancing, insurance and mortgage services. Don't. Much cheaper to arrange your own.
Was this helpful? Yes
Jan 27,2017
Minithumbdown
Steve
By: 'centime'
Jan 27,2017
3 people found
this helpful
I have arranged viewings with various estate agents and was appalled by the shocking way Burchell Edwards treat their prospective buyers. Staff took days to arrange viewings, had to be chased as they would not call you back when they said they would, were abrupt, unreliable and downright rude on the phone and generally had a completely don't -care attitude. We arranged what we thought was a simple viewing for one property (waiting over a week) only to find that 16 people had been invited to an ...
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Was this helpful? Yes
Jan 23,2017
Minithumbup
Tom Cooper
By: 'kumar'
Jan 23,2017
0 people found
this helpful
Tom, Thank you for all your hard work and help for finding new tenants. Thanks again for Prompt responses on email/phone and happy to recommend to others....
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Was this helpful? Yes
Dec 16,2016
Minithumbup
By: 'Marie Bradley'
Dec 16,2016
0 people found
this helpful
I was delighted with the professional service Burchell Edwards (Lettings) provided. It took less than a month to find a suitable tenant. The negotiator dealt with everything. I am very satisfied and would definitely recommend the service....
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Comment on agent fees
A good service costs money but in my opinion it was money well spent.
Was this helpful? Yes
Dec 09,2016
Minithumbup
By: 'Emma'
Dec 09,2016
0 people found
this helpful
Great correspondence, pleasure to deal with. Fast and smooth move. Would recommend to deal with. Happy with my property. Overall 10/10...
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Was this helpful? Yes
Nov 20,2016
Minithumbdown
By: 'Melissa'
Nov 20,2016
4 people found
this helpful
Lack communication with customer, forever chasing up for feedback on viewings, not checking Upto date legal documents. Feel like no care is given by any of staff poor service don't recommend these at all. Avoid...
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Comment on agent fees
Expensive and not good customer service
Was this helpful? Yes
Oct 26,2016
Minithumbup
By: 'Malc upton'
Oct 26,2016
0 people found
this helpful
Paul Water is always happy to help and dose his best to resolve the problem to his best ability . Most times I'd rather have Paul sort my problems out because I know they will be sorted ....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Oct 07,2016
Minithumbdown
By: 'lwatts'
Oct 07,2016
5 people found
this helpful
Would most definitely not recommend. I am actually quite shocked at how badly they treated me as a prospective buyer. I viewed a property which was being sold by a company. When I viewed it, I was told that the company had a figure in mind & would most likely reject any offer other than the asking price. The agent, Stephen, told me that they had an offer on the flat but it was lower than the asking price so would probably be rejected. The next day I put in an asking price offer. I got my mor...
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 30,2016
Minithumbup
By: 'Average Joe!'
Sep 30,2016
3 people found
this helpful
WARNING TO PEOPLE LOOKING FOR A RENTAL PROPERTY VIA BURCHELL EDWARDS!!!These rip off merchants charge you £120 checkout fee from your deposit when you move out! They also blamed us for not looking after the property and letting the damp in! Charged us £300 for cleaning!!??? I have spent all day together with my sister to clean every corner of the rotten house. Poor management of property. Damp in every corner of the house. Dehumidifier on a full blast not helped. Letting the fresh ai...
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Comment on agent fees
BAAAD. Charge you a secret/hidden checkout fee (???!!!!) when you move out. Bunch of crooks!
Was this helpful? Yes
Sep 14,2016
Minithumbup
Ryan Pemblington
By: 'Adelle and Ben'
Sep 14,2016
0 people found
this helpful
Ryan was brilliant throughout. He stayed in touch with us all the way through the rental process and wasn't pushy at all. He explained everything to us from the start and everything moved exactly as planned. We love the house and have had no problems at all. Would highly recommend Ryan and Burchell Edwards....
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Comment on agent fees
I think the fees are fair. I have heard from friends who have rented a property similar who have paid higher fees and have had problems with their agreement which we have not.
Was this helpful? Yes
Aug 19,2016
Minithumbup
Josh
By: 'Julie'
Aug 19,2016
0 people found
this helpful
My experience with Burchell Edwards was a positive one which I would deffinately reccomend. Joshua was friendly but professional throughout the process. He was very helpful and kept me up to date with every detail. He made everything run smoothly and stress for me, I wouldn't hesitate in renting another property with Burchell Edwards in the future....
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Comment on agent fees
Good
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
117 9 163 20 4 10 0 7 5 24

Job vacancies

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Agent Fees

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Complaints Procedure

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Awards won by Burchell Edwards

Individual Branch Awards

Awsworth, NG16 4GD

Ripley, DE5 3JF

Nottingham, NG15 7AX

Belper, DE56 1AY

Burton-on-Trent, DE14 1AX

Ilkeston, DE7 8AH

Mansfield, NG18 1EB

Tamworth, B79 7PA

Birmingham, B23 6TE

Birmingham, B26 3AH


Firm Widgets

My widgets

Burton-On-Trent
Britannia House Station Street, Burton-on-Trent DE14 1AX
(43)
Hucknall Nottingham
64 High Street, Nottingham NG15 7AX
(17)
Office 1
13 Bath Street, Ilkeston DE7 8AH
(37)
show all branches (15)
Office 10
183 Stratford Road, Solihull B90 3AU
(7)
Office 11
12 Albert Street, Mansfield NG18 1EB
(56)
Office 12
331 Chester Road , Birmingham B36 0JG
(5)
Office 13
134 Nottingham Road, Awsworth NG16 4GD
(34)
Office 2
29 High Street, Solihull B91 3SN
(8)
Office 3
1 Bolebridge Street, Tamworth B79 7PA
(9)
Office 4
1-3 Bridge Street, Belper DE56 1AY
(30)
Office 5
22-24 Halford Street, Leicester LE1 1JB
(2)
Office 6
1 York Road , Birmingham B23 6TE
(15)
Office 7
34-36 Market Street, Lichfield WS13 6LH
(5)
Office 8
4 Grosvenor Road, Ripley DE5 3JF
(49)
Office 9
2208 Coventry Road , Birmingham B26 3AH
(16)


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