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Properties for sale
Properties for rent
Mar 14,2017
Minithumbdown
By:
Mar 14,2017
0 people found
this helpful
If I could give this branch zero stars I would. Constantly being messed about. Staff offer you no level of customer service. Messages left no returned calls. Cancelled appointments, visiting properties, being told offers made or property sold yet property is still on the market. Would not recommend at all. Found a property with another high street brand who have gone out of their way for me as a customer....
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Comment on agent fees
NA
Was this helpful? Yes
Mar 13,2017
Minithumbdown
By:
Mar 13,2017
0 people found
this helpful
STAY CLEAR! I was a prospective buyer and encountered numerous problems with this estate agent. I would be here all day if I listed the problems. Overall poorly run, poor staff, shocking levels of customer service. You have been warned!...
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Comment on agent fees
Bad
Was this helpful? Yes
Mar 03,2017
Minithumbup
By:
Mar 03,2017
1 people found
this helpful
Just want to say thank you to burchell edwards sheldon who helped me find a house i needed to rent. Exellent customer service, really helpfull and understanding. Made the whole process as stress free as possible. Thanks andy and dominic....
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Comment on agent fees
The fees were good and reflected the quick turn around and exellent customer service which made it worth while.
Was this helpful? Yes
Feb 23,2017
Minithumbdown
By:
Feb 23,2017
0 people found
this helpful
rubbish, waste of time. i was told I'm down to view a property then told no your just on reserve list. valuation for my house cancelled last minute too....
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Comment on agent fees
fees rubbish if the customers knew just how they actually treat buyers and clients stopping potential sales
Was this helpful? Yes
Feb 21,2017
Minithumbup
By:
Feb 21,2017
0 people found
this helpful
I'm really happy with all staff from this agency. Paul Kendrick was helping us a lot with professionalism. Excellent communication and quick solutions for all problems and as we was happy with this we renew our contract for one more year so thank you Paul!...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 10,2017
Minithumbdown
By:
Feb 10,2017
1 people found
this helpful
Appalling service for tenants, landlords, and prospective buyers. I rented a lovely detached bungalow from Burchell Edwards some time ago. During this time unbeknownst to me the property was apparently still up for sale by Burchell Edwards. I was not informed of this . They sent round prospective viewers to the house 'to have a quick look around' without informing me, informing these viewers that the house *was in fact empty*. This happened three or four times within the space of two or three ...
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Jan 28,2017
Minithumbdown
By:
Jan 28,2017
1 people found
this helpful
Not recommended if you are looking to sell your house. Burchell Edwards either give or sell your details to other companies, since giving them my details, I have had endless phone calls, letters though the post and spam emails from companies that say that BE have asked them to contact me. I asked for no for sale board at the property, BE ignored my request. Sometimes told and given feedback about viewings, other times not. Returned missed calls from BE, no one knows who phoned or why. After offe...
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Comment on agent fees
Fees are high for the level of service. BE will encourage you to use there own conveyancing, insurance and mortgage services. Don't. Much cheaper to arrange your own.
Was this helpful? Yes
Jan 27,2017
Minithumbdown
By:
Jan 27,2017
2 people found
this helpful
I have arranged viewings with various estate agents and was appalled by the shocking way Burchell Edwards treat their prospective buyers. Staff took days to arrange viewings, had to be chased as they would not call you back when they said they would, were abrupt, unreliable and downright rude on the phone and generally had a completely don't -care attitude. We arranged what we thought was a simple viewing for one property (waiting over a week) only to find that 16 people had been invited to an ...
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Was this helpful? Yes
Jan 23,2017
Minithumbup
By:
Jan 23,2017
0 people found
this helpful
Tom, Thank you for all your hard work and help for finding new tenants. Thanks again for Prompt responses on email/phone and happy to recommend to others....
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Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
I was delighted with the professional service Burchell Edwards (Lettings) provided. It took less than a month to find a suitable tenant. The negotiator dealt with everything. I am very satisfied and would definitely recommend the service....
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Comment on agent fees
A good service costs money but in my opinion it was money well spent.
Was this helpful? Yes
Dec 09,2016
Minithumbup
By:
Dec 09,2016
0 people found
this helpful
Great correspondence, pleasure to deal with. Fast and smooth move. Would recommend to deal with. Happy with my property. Overall 10/10...
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Nov 20,2016
Minithumbdown
By:
Nov 20,2016
4 people found
this helpful
Lack communication with customer, forever chasing up for feedback on viewings, not checking Upto date legal documents. Feel like no care is given by any of staff poor service don't recommend these at all. Avoid...
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Comment on agent fees
Expensive and not good customer service
Was this helpful? Yes
Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
this helpful
Paul Water is always happy to help and dose his best to resolve the problem to his best ability . Most times I'd rather have Paul sort my problems out because I know they will be sorted ....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Oct 07,2016
Minithumbdown
By:
Oct 07,2016
4 people found
this helpful
Would most definitely not recommend. I am actually quite shocked at how badly they treated me as a prospective buyer. I viewed a property which was being sold by a company. When I viewed it, I was told that the company had a figure in mind & would most likely reject any offer other than the asking price. The agent, Stephen, told me that they had an offer on the flat but it was lower than the asking price so would probably be rejected. The next day I put in an asking price offer. I got my mor...
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 30,2016
Minithumbup
By:
Sep 30,2016
3 people found
this helpful
WARNING TO PEOPLE LOOKING FOR A RENTAL PROPERTY VIA BURCHELL EDWARDS!!!These rip off merchants charge you £120 checkout fee from your deposit when you move out! They also blamed us for not looking after the property and letting the damp in! Charged us £300 for cleaning!!??? I have spent all day together with my sister to clean every corner of the rotten house. Poor management of property. Damp in every corner of the house. Dehumidifier on a full blast not helped. Letting the fresh ai...
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Comment on agent fees
BAAAD. Charge you a secret/hidden checkout fee (???!!!!) when you move out. Bunch of crooks!
Was this helpful? Yes
Sep 14,2016
Minithumbup
By:
Sep 14,2016
0 people found
this helpful
Ryan was brilliant throughout. He stayed in touch with us all the way through the rental process and wasn't pushy at all. He explained everything to us from the start and everything moved exactly as planned. We love the house and have had no problems at all. Would highly recommend Ryan and Burchell Edwards....
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Comment on agent fees
I think the fees are fair. I have heard from friends who have rented a property similar who have paid higher fees and have had problems with their agreement which we have not.
Was this helpful? Yes
Aug 19,2016
Minithumbup
By:
Aug 19,2016
0 people found
this helpful
My experience with Burchell Edwards was a positive one which I would deffinately reccomend. Joshua was friendly but professional throughout the process. He was very helpful and kept me up to date with every detail. He made everything run smoothly and stress for me, I wouldn't hesitate in renting another property with Burchell Edwards in the future....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 18,2016
Minithumbup
By:
Jul 18,2016
0 people found
this helpful
Absolutely fabulous, Grace made moving in as easy as possible for us as we currently lived very far away. She showed great customer service and was very helpful, friendly and available for contact when needed....
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Comment on agent fees
Average fees happy to pay
Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
Very helpful and understanding. Explained everything in an easy to take in manner. Would certainly advise others to talk to this branch before committing themselves else where....
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Comment on agent fees
Fair
Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
1 people found
this helpful
Grace was very helpful and full of enthusiasm giving relevant feedback and handled the transition between tenants with professionalism and speed....
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Comment on agent fees
Not cheap
Was this helpful? Yes
May 30,2016
Minithumbup
By:
May 30,2016
0 people found
this helpful
Grace was very helpfull with contacting the landlord on our behalf, The move went very well Grace was kind enough to give us a second viewing on the property, Thanks to Grace,...
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Comment on agent fees
good
Was this helpful? Yes
May 17,2016
Minithumbup
By:
May 17,2016
0 people found
this helpful
Grace,was lovely, always helpful with any queries.. On time with appointments... But most of all,she was,friendly and polite..with no snobbery,as,i have experienced,from some estate agents!!!...
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Comment on agent fees
Fairly expensive.. But still cheaper than spme estate agents!!!
Was this helpful? Yes
May 17,2016
Minithumbup
By:
May 17,2016
0 people found
this helpful
Burchell Edwards have been absolutely brilliant and professional from the first meeting right up to the current moment. The staff monitor and keep me informed about the property without bothering me with the day to day trivia. This is the easiest and most convenient way of letting and I would certainly recommend Burchell Edwards....
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Comment on agent fees
Good
Was this helpful? Yes
May 17,2016
Minithumbup
By:
May 17,2016
0 people found
this helpful
My husband and I have had excellent service from both Grace and Jasmine. Very friendly and professional. We had our property on with another agent for three months ant they couldn't find us a tenant. And over all a very bad service. So we changed company's. So pleased we did as Grace and Jasmine found us a tenant in just two days. We can't praise both of them enough. The same goes for all the members of staff at the branch we have spoken to....
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Comment on agent fees
Good
Was this helpful? Yes
May 17,2016
Minithumbup
By:
May 17,2016
0 people found
this helpful
Grace was really good when I moved to a new property. I haven't always had good help and advice from other burchell and edwards staff including staff at Staffordshire. But grace was a breath of fresh air and is an absolute credit to you....
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Comment on agent fees
Fees are absolutely atrocious
Was this helpful? Yes
May 16,2016
Minithumbup
By:
May 16,2016
0 people found
this helpful
I would like to thank Grace Knighton and the rest of the staff they were very professional well presented and well mannered thank you so much Kind regards J.Irwin...
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May 06,2016
Minithumbdown
By:
May 06,2016
1 people found
this helpful
I met Laura at a house we loved and wanted to buy.we have the deposit ready to go. Laura said theses are your options on mortgage of buy to let. She sold us and to good be true sales pitch She told us the following day the property had been sold Infact both the properties had been sold. Hmm none of the properties had been sold on further questioning the Mansfield branch. We made an appointment to see the alleged sold property for this coming Saturday. We were told no money is taken unt...
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Comment on agent fees
Bad
Was this helpful? Yes
Apr 22,2016
Minithumbup
By:
Apr 22,2016
0 people found
this helpful
Josh dealt with our move from the first phone call to moving in only 10 days later and he was absolutely amazing. He answered all my questions and really went the extra mile to get myself and my daughter moved in amongst some really upsetting circumstances. *Josh was compassionate enough to see my desperation and he made the move absolutely stress free and smooth. I really can't thank him enough, he'll say he was only doing his job but for me and Ruby it meant the world to us. Thank you Josh xxx...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 08,2016
Minithumbup
By:
Apr 08,2016
0 people found
this helpful
Josh has been an absolute pleasure to deal with as part of this process. Articulate, professional, responsive and a genuine credit to your firm, much MUCH better than Haarts! Could not ask for a better service...
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Comment on agent fees
Good, reasonable
Was this helpful? Yes
Mar 23,2016
Minithumbup
By:
Mar 23,2016
0 people found
this helpful
A little over priced with fees but customer service was impeccable and worth it in the end... Would recommend to a friend...
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Comment on agent fees
A little expensive but well worth it for the service and home
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
115 9 163 16 4 10 0 5 4 20

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Burchell Edwards

Individual Branch Awards

Awsworth, NG16 4GD

Ripley, DE5 3JF

Nottingham, NG15 7AX

Belper, DE56 1AY

Burton-on-Trent, DE14 1AX

Ilkeston, DE7 8AH

Mansfield, NG18 1EB

Tamworth, B79 7PA

Birmingham, B23 6TE

Birmingham, B26 3AH

Firm rankings



Burton-On-Trent
Britannia House Station Street, Burton-on-Trent DE14 1AX
(39)
Hucknall Nottingham
64 High Street, Nottingham NG15 7AX
(16)
Office 1
13 Bath Street, Ilkeston DE7 8AH
(37)
show all branches (15)
Office 10
183 Stratford Road, Solihull B90 3AU
(5)
Office 11
12 Albert Street, Mansfield NG18 1EB
(55)
Office 12
331 Chester Road , Birmingham B36 0JG
(5)
Office 13
134 Nottingham Road, Awsworth NG16 4GD
(34)
Office 2
29 High Street, Solihull B91 3SN
(8)
Office 3
1 Bolebridge Street, Tamworth B79 7PA
(8)
Office 4
1-3 Bridge Street, Belper DE56 1AY
(29)
Office 5
22-24 Halford Street, Leicester LE1 1JB
(2)
Office 6
1 York Road , Birmingham B23 6TE
(14)
Office 7
34-36 Market Street, Lichfield WS13 6LH
(5)
Office 8
4 Grosvenor Road, Ripley DE5 3JF
(48)
Office 9
2208 Coventry Road , Birmingham B26 3AH
(15)

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