Buckley Frayne Estate Agents
4.7/5, 65 reviews
88% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
89% lettings fee satisfaction
Established in 2009 by Mark Buckley and Paul Frayne, our business is designed to provide both landlords and tenants with a service totally without compromise.Open 6 days a week, our team at Buckley Frayne has the ability to move a tenant into a new vacant home within an hour subject to ... show more Established in 2009 by Mark Buckley and Paul Frayne, our business is designed to provide both landlords and tenants with a service totally without compromise.

Open 6 days a week, our team at Buckley Frayne has the ability to move a tenant into a new vacant home within an hour subject to references. As experienced landlords we understand the need for “attention to detail” and together with our experienced maintenance team, we are able to provide a high level of service at a more affordable cost than our competitors.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £125,000 £195,000
Lettings 100% 89% £475 £1,275
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 1 49 7 3 0 1 0 0 0
Areas covered
  • M4
  • Manchester City Centre
  • M1
  • Salford Quays
  • M2
  • Greater Manchester
  • M3
  • M4
  • M5
  • M15
  • M16
  • M27
  • M28
Address

6 - 14 Great Ancoats Street
Manchester
Greater Manchester
M4 5AZ
01612360004

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NALS DPS TDS SAGEagent
Latest Properties

No Properties

“Excellent Service...”

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Dec 28,2020
Minithumbup
By: 'kathryn'
Dec 28,2020
0 people found
this helpful
I have recently taken a 12 month rental through Buckley Frayne. Chloe Jones was my contact and I found her to be professional, quick to respond to any queries raised, even when these were outside of her normal working hours and totally on the ball. I ...
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“Sabrina Benincasa has been really responsive ......”

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Dec 24,2020
Minithumbup
By: 'Jawad Ali'
Dec 24,2020
0 people found
this helpful
Sabrina Benincasa has been really responsive and active throughout my moving in process and helped and guided me through. She is still helping and providing the positive support required. I spoke to Megan once, she was really jolly and helpful. Other Staff of Buckley Frayne ...
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“Extremely happy...”

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Dec 23,2020
Minithumbup
By: 'Charlotte'
Dec 23,2020
0 people found
this helpful
Extremely happy with the service we received. Easy to contact and Samantha who dealt with us was so lovely and very helpful. Would definitely recommend and we are looking forward to moving into our new property :)...
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“Samantha was friendly, approachable and profe......”

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Dec 23,2020
Minithumbup
By: 'Ashley'
Dec 23,2020
0 people found
this helpful
Samantha was friendly, approachable and professional from the beginning. Me and my Wife are grateful for her help with our move into our first apartment. Thankyou. Ashley & Violetta...
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“Megan was really helpful during the whole pro......”

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Nov 30,2020
Minithumbup
By: 'Gloria'
Nov 30,2020
0 people found
this helpful
Megan was really helpful during the whole process and quick in every communication we had with her. Also she made it easy for us to rent the place even when being foreigner students....
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“Review...”

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Sep 18,2020
Minithumbup
By: 'Saleh'
Sep 18,2020
0 people found
this helpful
Having recently lived in a flat for 4 years with Buckley Frayne, I would definitely recommend! Throughout the 4 years of my stay, they have sorted all problems I have encountered. The staff are very responsive & I have had Sabrina and Megan as my main points of ...
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“Super speedy and stress-free!...”

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Sep 14,2020
Minithumbup
By: 'Melissa'
Sep 14,2020
0 people found
this helpful
It was such a pleasure renting a flat with Buckley Frayne - our year long tenancy was entirely stress-free thanks to them! Our main point of contact was Samantha and she was excellent at helping us resolve any issues and always super speedy at responding. ...
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“It was a pleasure to rent a house from Here a......”

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Jul 30,2020
Minithumbdown
By: 'Ollga'
Jul 30,2020
0 people found
this helpful
It was a pleasure to rent a house from Here and also pleasure to speak with Alix...I personally thank that girl for everything...everything was perfect..clean and in a very good position near the swinton center......
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“Stress free experience! Absolutely no issue......”

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Jul 13,2020
Minithumbup
By: 'Leah'
Jul 13,2020
0 people found
this helpful
Stress free experience! Absolutely no issues with Buckley Frayne. Our main communication was through Samantha - sales and letting and Stefan - checkout clerk and both parties were a pleasure to speak to, extremely efficient and we had all issues dealt with promptly with no ...
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“We feel satisfied...”

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Feb 27,2020
Minithumbup
By: 'Anwar'
Feb 27,2020
0 people found
this helpful
Everything was great, the location of the apartment near the center, is clean and has all the electrical services, the employee is very kind , helpful and understanding with us Thank you...
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“Do not use if you are a tenant...”

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Apr 04,2019
Minithumbdown
By: 'Candice'
Apr 04,2019
0 people found
this helpful
I would have put 5 stars before the end of the tenancy as everything went smoothly and I was all in all happy with the service provided until this: • First bad experience: not being able to stay in the flat when my flatmate wanted to leave ...
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Comment on agent fees
Average
Was this helpful? Yes
By: Simon Hunt
Jun 20, 2019
View all comments (3)
Good afternoon Candice, Thank you for your further comments. Please rest assured that I have fully understood your initial comments on our company procedures as well as your frustration with them. I am aware that you requested to switch the tenant who was sharing the apartment with you at the end of a fixed terms, but you remaining in the property is a continuation of your habitation there and therefore a continuation of the original signed inventory and the registered deposit. The reasoning ...

“Buckley Frayne is such a refreshing change from the usual ......”

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Oct 17,2017
Minithumbup
By: 'Laura'
Oct 17,2017
0 people found
this helpful
Buckley Frayne is such a refreshing change from the usual Manchester letting agents I have dealt with over the years. Their processes and procedures are swift and any issues are dealt with by the end of the day. The vacation process, which I have usually ...
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Comment on agent fees
Very reasonable compare to others.
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“Great experience. Used a few letting agents in the past ......”

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Sep 26,2017
Minithumbup
By: 'Martin'
Sep 26,2017
0 people found
this helpful
Great experience. Used a few letting agents in the past not all of them particularly good. This was the best experience by far. Jessica was personable and made the experience very easy...
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Comment on agent fees
Can't recall what they were so I assume they were pretty standard
Was this helpful? Yes

“When moving into a property particularly one that is rented ......”

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Jun 16,2017
Minithumbup
By: 'Maryam'
Jun 16,2017
0 people found
this helpful
When moving into a property particularly one that is rented there are always a few hiccups and issues due to the previous tenant. Similarly me and my husband faced these concerns however, Jessica our agent has dealt with ALL of our concerns efficiently and effectively. ...
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Comment on agent fees
The agent fees are worth the effort they put in.
Was this helpful? Yes

“I was really worried about renting a place in the ......”

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Feb 27,2017
Minithumbup
By: 'Karolina'
Feb 27,2017
0 people found
this helpful
I was really worried about renting a place in the UK for the first time, especially after hearing various horror stories about all the ways estate agents can screw people over. After reading online reviews, I decided to go with Buckley Frayne - and have ...
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Comment on agent fees
Fees seem adequate to the excellent service I received. Also, I was very clearly told about all fees beforehand, no nasty surprises.
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“We spoke to Delennyk before the move, she was attentive ......”

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Jan 31,2017
Minithumbdown
By: 'Javaid86'
Jan 31,2017
0 people found
this helpful
We spoke to Delennyk before the move, she was attentive and answered any questions prior to moving in she answered. We had a few issues when we moved in, however these were fixed within a few days. Which is quite rare with estate agents as ...
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Comment on agent fees
Pretty standard agent fees.
Was this helpful? Yes

“After signing up for a tenancy with this estate agent, ......”

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Oct 13,2016
Minithumbdown
By: 'Unhappy'
Oct 13,2016
0 people found
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After signing up for a tenancy with this estate agent, I would not recommend them to any prospective tenants. Firstly at the signing, they did not have a card machine in branch and so we had to pay the fees in cash, with the nearest ...
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Comment on agent fees
Should not be so expensive, especially since they were very unhelpful if the person you usually speak to was not in work.
Was this helpful? Yes
By: Fintan O' Malley
Nov 03, 2016
View all comments (1)
Thank you for your review, however on this occasion I do feel the need to defend our business as I do not believe we have done anything incorrectly. I will reply in order of the points you have raised. In regards to the communal fire alarm, in all developments this is monitored and maintained by the block management company. As an estate agent, we have no control over this communal issue and therefore the responsibility lands with the management company, details of which can be found in and ...

“All style no substance best describes this agency both directors ......”

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Feb 05,2016
Minithumbdown
By: 'poor'
Feb 05,2016
2 people found
this helpful
All style no substance best describes this agency both directors turned up for first meeting very impressive but downhill from there when I told them at the end of tenancy that I was puting property on another site as well instead of rising to the ...
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What agent could do to change your mind?
Standard fees after discounted period but did little to earn them
Attached Filesnbsp;
Comment on agent fees
Standard fees after discounted period but did little to earn them
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“I saw 3 different estate agents and I was impressed with ......”

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Oct 26,2015
Minithumbup
By: 'Keith'
Oct 26,2015
0 people found
this helpful
I saw 3 different estate agents and I was impressed with Buckley Frayne's level of local knowledge and their approach to selling my property. Without 24 hours I had viewings and accepted a full asking price offer with 72 hours of listing with them. The communication throughout the ...
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Comment on agent fees
The fees were up to 1.2% less than some of the competitors. At 0.95% they are very competitive
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“The experience we had with Buckley Frayne was excellent. We ......”

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Oct 21,2015
Minithumbup
By: 'DWALKER'
Oct 21,2015
0 people found
this helpful
The experience we had with Buckley Frayne was excellent. We had previously used another well-known agent in Manchester who had badly mis-managed our property so we were reticent on choosing another agent. The owners, Mark and Paul came to view our property and it was ...
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Comment on agent fees
The rates that BF charged were very reasonable and competitive.
Was this helpful? Yes

“Good service, responsible agents and speedy moving in process. When ......”

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Jul 17,2015
Minithumbdown
By: 'Mo'
Jul 17,2015
0 people found
this helpful
Good service, responsible agents and speedy moving in process. When I requested for the toilet leaking and broken electric stove to be checked and fixed, I got a response immediately and waited a couple of days for them to be fixed. All our deposit were ...
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“We had a flat to sell in central Manchester and ......”

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May 20,2015
Minithumbup
By: 'Chris'
May 20,2015
0 people found
this helpful
We had a flat to sell in central Manchester and received valuations from three local agents. We chose Buckley Frayne because they promised a personal service and because their stated policy was not to have loads of property for sale and therefore I would not ...
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“Buckley and Frayne are hands down the best estate agent ......”

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Apr 28,2015
Minithumbup
By: 'Adam'
Apr 28,2015
0 people found
this helpful
Buckley and Frayne are hands down the best estate agent that I've dealt with in my 12 years of renting. They dealt with every enquiry and problem in a quick, professional and friendly manner. Their communication was excellent. They were very understanding. And they genuinely seemed ...
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“Over the course of our three year tenancy we had ......”

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Apr 15,2015
Minithumbup
By: 'Despina'
Apr 15,2015
0 people found
this helpful
Over the course of our three year tenancy we had absolutely no issues with Buckley Frayne. They are very professional and the staff always willing to help out. We had some small issues with appliances that were instantly sorted out, even replaced within a day ...
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“A young estate agents and an overall poor experience from ......”

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Apr 01,2015
Minithumbdown
By: 'Rahul'
Apr 01,2015
2 people found
this helpful
A young estate agents and an overall poor experience from the beginning. To begin with, when the property was viewed, we were assured it would have been cleaned. Then when asking for a confirmation about whether it had been cleaned, Paul Frayne responded with My ...
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What agent could do to change your mind?
They were fair.
Attached Filesnbsp;
Comment on agent fees
They were fair.
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“Nothing but great service from Buckley Frayne. Over the course ......”

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Mar 10,2015
Minithumbup
By: 'James'
Mar 10,2015
0 people found
this helpful
Nothing but great service from Buckley Frayne. Over the course of our three years renting from Buckley Frayne, in Manchester, we had a couple of minor issues with our apartment; a faulty extractor fan and a leaking window. In both instances, we reported the issues ...
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Comment on agent fees
very fair
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“Just recently left my tenancy with Buckley Frayne and have ......”

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Feb 17,2015
Minithumbup
By: 'Francis'
Feb 17,2015
1 people found
this helpful
Just recently left my tenancy with Buckley Frayne and have to say they have dealt with me absolutely perfectly. Very prompt with email replies and I got my full deposit back with zero fuss. Couldn't recommend them highly enough....
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Comment on agent fees
Obviously with regard to the fees they are not pleasant at first with the initial months rent but in light of their service I have to say they are worth it.
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“Buckley Frayne became our agents half way through out tenancy. ......”

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Feb 11,2015
Minithumbup
By: 'Helen'
Feb 11,2015
0 people found
this helpful
Buckley Frayne became our agents half way through out tenancy. From the outset you could tell they were confident in what they did and had a penchant for detail. The owners, Paul & Mark came round to introduce themselves, they left their details and we were ...
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“Excellent communication and rapid response to any queries raised. If ......”

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Feb 10,2015
Minithumbup
By: 'Justin'
Feb 10,2015
0 people found
this helpful
Excellent communication and rapid response to any queries raised. If any appliances did not work, the call out of engineers or replacements were always above expected timescales. Very professional and friendly. Although we used Buckley Frayne as tenants, if I were a Landlord, I would ...
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“The agents at Buckley Frayne are efficient, helpful and reasonable. ......”

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Jan 30,2015
Minithumbup
By: 'Buckley'
Jan 30,2015
0 people found
this helpful
The agents at Buckley Frayne are efficient, helpful and reasonable. Unlike other agencies their clients come first and customer service is paramount. Renting in the city centre can be a stressful endeavour, however the staff at Buckley Frayne allow for a straight-forward and reliable service....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:31 PM 25/01/2017 by Fintan O' Malley

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