100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
86% lettings fee satisfaction
Established in 2009 by Mark Buckley and Paul Frayne, our business is designed to provide both landlords and tenants with a service totally without compromise.Open 6 days a week, our team at Buckley Frayne has the ability to move a tenant into a new vacant home within an hour subject to ...
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Established in 2009 by Mark Buckley and Paul Frayne, our business is designed to provide both landlords and tenants with a service totally without compromise.
Open 6 days a week, our team at Buckley Frayne has the ability to move a tenant into a new vacant home within an hour subject to references. As experienced landlords we understand the need for “attention to detail” and together with our experienced maintenance team, we are able to provide a high level of service at a more affordable cost than our competitors.
Open 6 days a week, our team at Buckley Frayne has the ability to move a tenant into a new vacant home within an hour subject to references. As experienced landlords we understand the need for “attention to detail” and together with our experienced maintenance team, we are able to provide a high level of service at a more affordable cost than our competitors.
Latest Reviews
View all Reviews 55
4th Apr 2019
reviewed by 'Candice'
17th Oct 2017
reviewed by 'Laura H'
26th Sep 2017
reviewed by 'Martin'
16th Jun 2017
reviewed by 'Maryam'
27th Feb 2017
reviewed by 'Karolina'
31st Jan 2017
reviewed by 'Javaid86'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £125,000 | £195,000 |
| Lettings | 100% | 86% | £475 | £1,125 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 1 | 40 | 6 | 3 | 0 | 1 | 0 | 0 | 0 |
Areas covered
- Manchester City Centre
- Salford Quays
- Greater Manchester
Address
6 - 14 Great Ancoats Street
Manchester
Greater Manchester
M4 5AZ
01612360004
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Members of
Rankings
Latest Properties
No Properties
Apr 04,2019
Apr 04,2019
0
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I would have put 5 stars before the end of the tenancy as everything went smoothly and I was all in all happy with the service provided until this:
⢠First bad experience: not being able to stay in the flat when my flatmate wanted to leave ...
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Comment on agent fees
Average
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Jun 20, 2019
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(3)
Good afternoon Candice,
Thank you for your further comments. Please rest assured that I have fully understood your initial comments on our company procedures as well as your frustration with them. I am aware that you requested to switch the tenant who was sharing the apartment with you at the end of a fixed terms, but you remaining in the property is a continuation of your habitation there and therefore a continuation of the original signed inventory and the registered deposit. The reasoning ...
Oct 17,2017
Oct 17,2017
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Buckley Frayne is such a refreshing change from the usual Manchester letting agents I have dealt with over the years. Their processes and procedures are swift and any issues are dealt with by the end of the day. The vacation process, which I have usually ...
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Comment on agent fees
Very reasonable compare to others.
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Sep 26,2017
Sep 26,2017
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Great experience. Used a few letting agents in the past not all of them particularly good. This was the best experience by far. Jessica was personable and made the experience very easy...
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Comment on agent fees
Can't recall what they were so I assume they were pretty standard
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Jun 16,2017
Jun 16,2017
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When moving into a property particularly one that is rented there are always a few hiccups and issues due to the previous tenant. Similarly me and my husband faced these concerns however, Jessica our agent has dealt with ALL of our concerns efficiently and effectively. ...
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Comment on agent fees
The agent fees are worth the effort they put in.
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Feb 27,2017
Feb 27,2017
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I was really worried about renting a place in the UK for the first time, especially after hearing various horror stories about all the ways estate agents can screw people over. After reading online reviews, I decided to go with Buckley Frayne - and have ...
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Comment on agent fees
Fees seem adequate to the excellent service I received. Also, I was very clearly told about all fees beforehand, no nasty surprises.
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Jan 31,2017
Jan 31,2017
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We spoke to Delennyk before the move, she was attentive and answered any questions prior to moving in she answered. We had a few issues when we moved in, however these were fixed within a few days. Which is quite rare with estate agents as ...
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Comment on agent fees
Pretty standard agent fees.
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Oct 13,2016
Oct 13,2016
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After signing up for a tenancy with this estate agent, I would not recommend them to any prospective tenants.
Firstly at the signing, they did not have a card machine in branch and so we had to pay the fees in cash, with the nearest ...
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Comment on agent fees
Should not be so expensive, especially since they were very unhelpful if the person you usually speak to was not in work.
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Nov 03, 2016
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Thank you for your review, however on this occasion I do feel the need to defend our business as I do not believe we have done anything incorrectly. I will reply in order of the points you have raised.
In regards to the communal fire alarm, in all developments this is monitored and maintained by the block management company. As an estate agent, we have no control over this communal issue and therefore the responsibility lands with the management company, details of which can be found in and ...
Feb 05,2016
Feb 05,2016
2
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All style no substance best describes this agency both directors turned up for first meeting very impressive but downhill from there when I told them at the end of tenancy that I was puting property on another site as well instead of rising to the ...
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What agent could do to change your mind?
Standard fees after discounted period but did little to earn themAttached Filesnbsp;
Comment on agent fees
Standard fees after discounted period but did little to earn them
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Oct 26,2015
Oct 26,2015
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I saw 3 different estate agents and I was impressed with Buckley Frayne's level of local knowledge and their approach to selling my property. Without 24 hours I had viewings and accepted a full asking price offer with 72 hours of listing with them.
The communication throughout the ...
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Comment on agent fees
The fees were up to 1.2% less than some of the competitors. At 0.95% they are very competitive
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Oct 21,2015
Oct 21,2015
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The experience we had with Buckley Frayne was excellent. We had previously used another well-known agent in Manchester who had badly mis-managed our property so we were reticent on choosing another agent. The owners, Mark and Paul came to view our property and it was ...
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Comment on agent fees
The rates that BF charged were very reasonable and competitive.
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Jul 17,2015
Jul 17,2015
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Good service, responsible agents and speedy moving in process. When I requested for the toilet leaking and broken electric stove to be checked and fixed, I got a response immediately and waited a couple of days for them to be fixed. All our deposit were ...
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May 20,2015
May 20,2015
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We had a flat to sell in central Manchester and received valuations from three local agents. We chose Buckley Frayne because they promised a personal service and because their stated policy was not to have loads of property for sale and therefore I would not ...
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Apr 28,2015
Apr 28,2015
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Buckley and Frayne are hands down the best estate agent that I've dealt with in my 12 years of renting. They dealt with every enquiry and problem in a quick, professional and friendly manner.
Their communication was excellent. They were very understanding. And they genuinely seemed ...
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Apr 15,2015
Apr 15,2015
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Over the course of our three year tenancy we had absolutely no issues with Buckley Frayne. They are very professional and the staff always willing to help out. We had some small issues with appliances that were instantly sorted out, even replaced within a day ...
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Apr 01,2015
Apr 01,2015
2
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A young estate agents and an overall poor experience from the beginning.
To begin with, when the property was viewed, we were assured it would have been cleaned. Then when asking for a confirmation about whether it had been cleaned, Paul Frayne responded with My ...
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What agent could do to change your mind?
They were fair.Attached Filesnbsp;
Comment on agent fees
They were fair.
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Mar 10,2015
Mar 10,2015
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Nothing but great service from Buckley Frayne. Over the course of our three years renting from Buckley Frayne, in Manchester, we had a couple of minor issues with our apartment; a faulty extractor fan and a leaking window. In both instances, we reported the issues ...
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Comment on agent fees
very fair
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Feb 17,2015
Feb 17,2015
1
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Just recently left my tenancy with Buckley Frayne and have to say they have dealt with me absolutely perfectly. Very prompt with email replies and I got my full deposit back with zero fuss. Couldn't recommend them highly enough....
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Comment on agent fees
Obviously with regard to the fees they are not pleasant at first with the initial months rent but in light of their service I have to say they are worth it.
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Feb 11,2015
Feb 11,2015
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Buckley Frayne became our agents half way through out tenancy. From the outset you could tell they were confident in what they did and had a penchant for detail. The owners, Paul & Mark came round to introduce themselves, they left their details and we were ...
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Feb 10,2015
Feb 10,2015
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Excellent communication and rapid response to any queries raised. If any appliances did not work, the call out of engineers or replacements were always above expected timescales. Very professional and friendly. Although we used Buckley Frayne as tenants, if I were a Landlord, I would ...
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Jan 30,2015
Jan 30,2015
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The agents at Buckley Frayne are efficient, helpful and reasonable. Unlike other agencies their clients come first and customer service is paramount. Renting in the city centre can be a stressful endeavour, however the staff at Buckley Frayne allow for a straight-forward and reliable service....
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Jan 30,2015
Jan 30,2015
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After a few years renting in Manchester and dealing with mediocre or, more often than not, appalling estate agents, Buckley Frayne provided a welcome relief. They dealt with our search for a new property swiftly, even though they were shutting for Christmas a few days ...
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Comment on agent fees
A one-off referencing fee, which was expected as all agencies charged this, however Buckley Frayne's was the cheapest we'd ever had to pay.
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Jan 25,2015
Jan 25,2015
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Superb agent! They respond so quickly if anything is wrong or needs attention at the property.
Nicola and Delennyk have dealt with my tenancy and I couldn't of asked for better agents!...
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Nov 18,2014
Nov 18,2014
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We were looking to sell our apartment in Old Sedgwick mill (Royal Mills) after eight happy years there. We discussed the sale with several agents, but were very impressed with the professionalism of Buckley Frayne. Both partners came to look at our property and gave ...
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Comment on agent fees
charged a very reasonable fee
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Nov 14,2014
Nov 14,2014
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Thanks to Buckley Frayne for their support over our year's tenancy. They were in general very quick, efficient and reliable....
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Oct 16,2014
Oct 16,2014
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After years of mediocre and frustrating experiences with what feels like most of the other letting agencies in Manchester, I rented a property with Buckley Frayne. The service is consistently professional, fair and efficient, and my year renting with them was pleasant and stress free. ...
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Oct 15,2014
Oct 15,2014
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Fantastic letting agents, very much recommend. Always available and responded promptly to enquiries. Negotiated a short term extension with our landlord to our lease without difficulty. Were extremely neutral and fair with regard to the end of lease inspection (often a concern I have with ...
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Oct 09,2014
Oct 09,2014
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I'd been to a few agents in Manchester before I came to Buckley Frayne - all were awful, if they even turned up. Emma Nicholson was really helpful - gave loads of advice as I was new to the area. Really invaluable. The property wasn't ...
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Oct 03,2014
Oct 03,2014
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Very pleased with the service provided by Buckley Frayne. Staff were very friendly and polite when showing us properties. Excellent estate agents. All properties were of a high standard. Any slight problems with properties were pointed out immediately to prospective tenants rather than ignored so ...
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Sep 16,2014
Sep 16,2014
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Having rented a property through Buckley Frayne for almost 2 years I can honestly say that I have only ever received great service. The whole process has been extremely easier from moving in to moving out. All of my maintenance issues were dealt with very promptly. ...
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Sep 16,2014
Sep 16,2014
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Rented a brilliant property in Royal Mills through Buckley and Frayne for 2 years.
When ever there were problems, they were quick to respond and resolve.
Communication was superb....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 4:31 PM 25/01/2017 by Fintan O' Malley
