Buckley Frayne Estate Agents

52 reviews 4.7 /5 rating
  • 89% valuation accuracy
  • 88% recommend
  • 87% fee satisfaction
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    Delennyk Richardson
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    Paul Frayne
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    Fintan O' Malley
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    Nicola Buckley
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    Jessica Foster
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    Tom Maughan
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    Sabrina Benincasa
Established in 2009 by Mark Buckley and Paul Frayne, our business is designed to provide both landlords and tenants with a service totally without compromise.

Open 6 days a week, our team at Buckley Frayne has the ability to move a tenant into a new vacant home within an hour subject to references. As experienced landlords we understand the need for “attention to detail” and together with our experienced maintenance team, we are able to provide a high level of service at a more affordable c Read full description...

6 - 14 Great Ancoats Street
Manchester
Greater Manchester
M4 5AZ
01612360004

 
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Jun 16,2017
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Jessica Foster
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Jun 16,2017
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When moving into a property particularly one that is rented there are always a few hiccups and issues due to the previous tenant. Similarly me and my husband faced these concerns however, Jessica our agent has dealt with ALL of our concerns efficiently and effectively. We have not even been in the property for more than two weeks and already arrangements have been made multiple times to deal with our requests. It makes me feel confident that when me and my husband look for a mortgage we would mo...
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The agent fees are worth the effort they put in.
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Feb 27,2017
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Sabrina Benincasa
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Feb 27,2017
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I was really worried about renting a place in the UK for the first time, especially after hearing various horror stories about all the ways estate agents can screw people over. After reading online reviews, I decided to go with Buckley Frayne - and have NOT regretted that decision once! They have been excellent in every way. Moving in, repairs, and eventually moving out and getting my deposit back - everything went smoothly and without delays. Needless to say, I was happy to stay with them for m...
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Comment on agent fees
Fees seem adequate to the excellent service I received. Also, I was very clearly told about all fees beforehand, no nasty surprises.
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Jan 31,2017
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Delennyk Richardson
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Jan 31,2017
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We spoke to Delennyk before the move, she was attentive and answered any questions prior to moving in she answered. We had a few issues when we moved in, however these were fixed within a few days. Which is quite rare with estate agents as they take forever. We even got locked out of our living room on a Sunday and someone came down within an hour to replace the door handle. I move out on Wednesday and Delennyk has been nothing short of exemplary. I would recommend Buckley Frayne again!...
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Comment on agent fees
Pretty standard agent fees.
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Oct 13,2016
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Oct 13,2016
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After signing up for a tenancy with this estate agent, I would not recommend them to any prospective tenants. Firstly at the signing, they did not have a card machine in branch and so we had to pay the fees in cash, with the nearest cash machine being a fair walk away. It seems pretty silly that an estate agent does not have the ability to pay on card. During the tenancy I went in branch regarding issues with the flat, and I was told that since the person who deals with our flat was not wor...
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Comment on agent fees
Should not be so expensive, especially since they were very unhelpful if the person you usually speak to was not in work.
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By: Fintan O' Malley
Nov 03, 2016
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Thank you for your review, however on this occasion I do feel the need to defend our business as I do not believe we have done anything incorrectly. I will reply in order of the points you have raised. In regards to the communal fire alarm, in all developments this is monitored and maintained by the block management company. As an estate agent, we have no control over this communal issue and therefore the responsibility lands with the management company, details of which can be found in and ...
Feb 05,2016
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Feb 05,2016
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All style no substance best describes this agency both directors turned up for first meeting very impressive but downhill from there when I told them at the end of tenancy that I was puting property on another site as well instead of rising to the challenge they stopped communicating with me very complacent once they have your business...
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What agent could do to change your mind?
Standard fees after discounted period but did little to earn them
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Comment on agent fees
Standard fees after discounted period but did little to earn them
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Oct 26,2015
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Nicola Buckley
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Oct 26,2015
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I saw 3 different estate agents and I was impressed with Buckley Frayne's level of local knowledge and their approach to selling my property. Without 24 hours I had viewings and accepted a full asking price offer with 72 hours of listing with them. The communication throughout the process was exceptional. I would definitely recommend them and there fees were considerably more competitive than the other agencies I saw....
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Comment on agent fees
The fees were up to 1.2% less than some of the competitors. At 0.95% they are very competitive
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Oct 21,2015
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Delennyk Richardson
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Oct 21,2015
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The experience we had with Buckley Frayne was excellent. We had previously used another well-known agent in Manchester who had badly mis-managed our property so we were reticent on choosing another agent. The owners, Mark and Paul came to view our property and it was clear from the outset that they were professionals who cared passionately about what they did. They allayed our fears and set about forging a strong relationship with us, our tenants and the building property managers. With day ...
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The rates that BF charged were very reasonable and competitive.
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Jul 17,2015
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Delennyk Richardson
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Jul 17,2015
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Good service, responsible agents and speedy moving in process. When I requested for the toilet leaking and broken electric stove to be checked and fixed, I got a response immediately and waited a couple of days for them to be fixed. All our deposit were returned as well without any trouble. Compared to the current agency Leaders who gave us the car park key 3 weeks after moving in and am still missing a fob to the gate and the landlords belongings are still in the storage cupboard, B&F has ...
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May 20,2015
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Delennyk Richardson
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May 20,2015
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We had a flat to sell in central Manchester and received valuations from three local agents. We chose Buckley Frayne because they promised a personal service and because their stated policy was not to have loads of property for sale and therefore I would not become just one customer out of many. The flat was sold at a decent price within a week. I was assigned Dele Richardson as my contact. We had a few issues/difficulties with solicitors (ours and the buyers) and Dele was patient, helpful and ...
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Apr 28,2015
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Paul Frayne
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Apr 28,2015
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Buckley and Frayne are hands down the best estate agent that I've dealt with in my 12 years of renting. They dealt with every enquiry and problem in a quick, professional and friendly manner. Their communication was excellent. They were very understanding. And they genuinely seemed to care, which isn't a common thing among estate agents. I'm currently looking for a new flat and their website is one that I check every day. Of the right property emerged, I wouldn't hesitate to go with them aga...
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Apr 15,2015
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Apr 15,2015
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Over the course of our three year tenancy we had absolutely no issues with Buckley Frayne. They are very professional and the staff always willing to help out. We had some small issues with appliances that were instantly sorted out, even replaced within a day or two. At the end of our tenancy the full deposit was reimbursed with no issues. I will definitely recommend them as from experience they are the most efficient agency we have encountered....
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Apr 01,2015
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Paul Frayne
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Apr 01,2015
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A young estate agents and an overall poor experience from the beginning. To begin with, when the property was viewed, we were assured it would have been cleaned. Then when asking for a confirmation about whether it had been cleaned, Paul Frayne responded with My definition of clean is probably different from your definition of clean. Pathetic. It was not cleaned and people who were in the flat prior to us were blamed. One evening, we were locked outside at around 7pm. We contacted the estate...
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What agent could do to change your mind?
They were fair.
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Comment on agent fees
They were fair.
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Mar 10,2015
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Mar 10,2015
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Nothing but great service from Buckley Frayne. Over the course of our three years renting from Buckley Frayne, in Manchester, we had a couple of minor issues with our apartment; a faulty extractor fan and a leaking window. In both instances, we reported the issues and received immediate action leading to the issues being resolved very quickly. In other instances where we've dealt with Buckley Frayne, the staff have been nothing but professional and always happy to help. There are definitely some...
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very fair
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Feb 17,2015
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Paul Frayne
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Feb 17,2015
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Just recently left my tenancy with Buckley Frayne and have to say they have dealt with me absolutely perfectly. Very prompt with email replies and I got my full deposit back with zero fuss. Couldn't recommend them highly enough....
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Obviously with regard to the fees they are not pleasant at first with the initial months rent but in light of their service I have to say they are worth it.
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Feb 11,2015
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Delennyk Richardson
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Feb 11,2015
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Buckley Frayne became our agents half way through out tenancy. From the outset you could tell they were confident in what they did and had a penchant for detail. The owners, Paul & Mark came round to introduce themselves, they left their details and we were told anything they could help with, we should get in touch. It was nice to be liaising with a company who's bosses weren't just a name above the door. We were in the flat for nearly 3 years and dealt with Nicola and Delennyk, both of whom...
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Feb 10,2015
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Feb 10,2015
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Excellent communication and rapid response to any queries raised. If any appliances did not work, the call out of engineers or replacements were always above expected timescales. Very professional and friendly. Although we used Buckley Frayne as tenants, if I were a Landlord, I would be very pleased with the service provided, especially things like the 3 monthly inspections. Highly recommended....
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Jan 30,2015
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Delennyk Richardson
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Jan 30,2015
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The agents at Buckley Frayne are efficient, helpful and reasonable. Unlike other agencies their clients come first and customer service is paramount. Renting in the city centre can be a stressful endeavour, however the staff at Buckley Frayne allow for a straight-forward and reliable service....
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Jan 30,2015
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Jan 30,2015
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After a few years renting in Manchester and dealing with mediocre or, more often than not, appalling estate agents, Buckley Frayne provided a welcome relief. They dealt with our search for a new property swiftly, even though they were shutting for Christmas a few days later. Documents and confirmation was sent through immediately and emails were responded to within 20 minutes in my case. They responded to my, sometimes, witless questions with professionalism. The entire process, from start to fi...
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Comment on agent fees
A one-off referencing fee, which was expected as all agencies charged this, however Buckley Frayne\'s was the cheapest we\'d ever had to pay.
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Jan 25,2015
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Jan 25,2015
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Superb agent! They respond so quickly if anything is wrong or needs attention at the property. Nicola and Delennyk have dealt with my tenancy and I couldn't of asked for better agents!...
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Nov 18,2014
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Nov 18,2014
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We were looking to sell our apartment in Old Sedgwick mill (Royal Mills) after eight happy years there. We discussed the sale with several agents, but were very impressed with the professionalism of Buckley Frayne. Both partners came to look at our property and gave us excellent advice. Nicola became our main contact for the sale and we were most happy with all aspects of how Nicola handled finding the buyer and keeping us all informed of progress. Nicola also recommended a really good soli...
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Comment on agent fees
charged a very reasonable fee
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Nov 14,2014
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Nov 14,2014
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Thanks to Buckley Frayne for their support over our year's tenancy. They were in general very quick, efficient and reliable....
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Oct 16,2014
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Oct 16,2014
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After years of mediocre and frustrating experiences with what feels like most of the other letting agencies in Manchester, I rented a property with Buckley Frayne. The service is consistently professional, fair and efficient, and my year renting with them was pleasant and stress free. Any issues were dealt with promptly, communication is excellent and I always felt well informed and cared for as a tenant. They are the only agency I've dealt with who I would be happy to use again! Highly recommen...
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Oct 15,2014
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Oct 15,2014
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Fantastic letting agents, very much recommend. Always available and responded promptly to enquiries. Negotiated a short term extension with our landlord to our lease without difficulty. Were extremely neutral and fair with regard to the end of lease inspection (often a concern I have with letting agents). Additionally very friendly and hospitable staff....
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Oct 09,2014
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Oct 09,2014
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I'd been to a few agents in Manchester before I came to Buckley Frayne - all were awful, if they even turned up. Emma Nicholson was really helpful - gave loads of advice as I was new to the area. Really invaluable. The property wasn't even ready for when I needed to move in and Emma went out of her way to make sure it was completed early. During the tenancy, Emma was always straight off the mark to fix any problems and answer any questions. And when I asked to end the tenancy early(due to gettin...
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Oct 03,2014
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Oct 03,2014
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Very pleased with the service provided by Buckley Frayne. Staff were very friendly and polite when showing us properties. Excellent estate agents. All properties were of a high standard. Any slight problems with properties were pointed out immediately to prospective tenants rather than ignored so that they could be dealt with appropriately. The tenancy process was smooth and efficient and all emails were responded to quickly....
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Sep 16,2014
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Sep 16,2014
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Having rented a property through Buckley Frayne for almost 2 years I can honestly say that I have only ever received great service. The whole process has been extremely easier from moving in to moving out. All of my maintenance issues were dealt with very promptly. I would definitely use them again in the future and cannot recommend them enough....
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Sep 16,2014
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Sep 16,2014
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Rented a brilliant property in Royal Mills through Buckley and Frayne for 2 years. When ever there were problems, they were quick to respond and resolve. Communication was superb....
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Aug 30,2014
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Aug 30,2014
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I have had some trouble in the past in regards to estate agents and I must say that Buckley Frayne has completely restored my faith in them. They were so helpful at every turn of my tenancy, especially Emma. I have absolutely no complaints about them, I'd recommend them very highly and I'll be glad to use them again in the future....
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Aug 30,2014
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Aug 30,2014
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In looking for a property in Central Manchester I gave all my requirements to Paul who then presented me with options to review. After deciding on an apartment I placed an offer through the agents. I was kept really well informed all they way through the process (sometimes finding things out from them rather than my Solicitor!) The whole process was really efficient and painless and not like any other property purchase I've made previously....
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Aug 29,2014
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Aug 29,2014
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Having just spent a year living at a Buckley Frayne managed property I cannot recommend them enough. The service you receive is fantastic. Issues are dealt with extremely quickly, sometimes on the day they've been raised, and the staff are always completely understanding and unfailingly polite. Check-in and check out were extremely easy, particularly compared to some of my recent experiences. If you're looking for a letting agent that will provide you a top class service for city centre livi...
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Completely reasonable.
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Areas covered
  • M4
  • Manchester City Centre
  • M1
  • Salford Quays
  • M2
  • Greater Manchester
  • M3
  • M4
  • M5
  • M15
  • M16
  • M27
  • M28

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Agent Fees

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Last updated at 4:31 PM 25/01/2017 by Fintan O' Malley

Complaints Procedure

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Last updated at 4:31 PM 25/01/2017 by Fintan O' Malley

Awards won by Buckley Frayne Estate Agents

Individual Branch Awards

Manchester, M4 5AZ

Delennyk Richardson - upload your photo Delennyk Richardson
Sales and Lettings Consultant 6 reviews

About Delennyk No description set View full profile
Paul Frayne - upload your photo Paul Frayne
Director 7 reviews

About Paul No description set View full profile
Fintan O' Malley - no image available Fintan O' Malley
Office Manager 1 reviews

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Nicola Buckley - upload your photo Nicola Buckley
 1 reviews

About Nicola No description set View full profile
Jessica Foster - no image available Jessica Foster
Sales and Lettings Consultant 1 reviews

About Jessica No description set View full profile
Tom Maughan - no image available Tom Maughan
Sales and Lettings Consultant 0 reviews

About Tom No description set View full profile
Sabrina Benincasa - no image available Sabrina Benincasa
Sales and Lettings Consultant 1 reviews

About Sabrina No description set View full profile

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Opening hours


  • Monday: 08:00 - 18:00
  • Tuesday: 08:00 - 18:00
  • Wednesday: 08:00 - 18:00
  • Thursday: 08:00 - 18:00
  • Friday: 08:00 - 18:00
  • Saturday: 08:30 - 04:00
  • Sunday: Closed


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