BS Bennett is a long established Estate Agency operating in the Thameside village of Wraysbury, near Staines, Middlesex and covering a 10 mile radius. We have a strong reputation for dealing with riverside properties as well as non-riverside and land. We are a family run Independent estate agent and pride ourselves on providing a professional, caring, friendly service with over 20 years experience in the estate agency business in the office.
I joined a house hold half way through a letting agreement with this easte agent. They at first seemed very friendly. We passed our 6 monthly inspections perfectly & paid our rent on time, so we didn't have many dealings with the Estate agent until we left the property after our contract had expired. We gave the appropriate notice etc. we cleaned the house and repainted over all marks on the wall. We passed our checkout inspection without any negative feedback. Once it was time for our depos... read full review
What agent could do to change your mind?
The agency was unprofessional, penalising use after the checkout day, even though no problems were brought up at checkout when we were present.
The agency then lied to me when changing their mind to made a few pounds. Terrible customer service.
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If the property was that dirty the indepent checkout company would of picked up on this on checkout, giving the tenants a chance to correct any missed areas. In terms of the second property the tenant was in full communication prior to moving in, with the tenants who were subletting also in full communication with you. Unfortunatey you let both tenets down, which resulted on you proving a bad reference from the letting companies mistakes. Prior and post renting through you, the tenants have rece ...