“LANDLORDS AND TENANTS STAY AWAY AT ALL COSTS!......”
1 Star Review
Nov 10,2023
By:
'Jeannette D McLaughlin'
Nov 10,2023
Branch: London, 4A Wellington Terrace
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: W2
Branch: London, 4A Wellington Terrace
Lettings (as a Landlord)
Postcode: W2
0
people found
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LANDLORDS AND TENANTS STAY AWAY AT ALL COSTS!!
Brutens found me tenants for my parking spot twice. Each time, the tenant stopped paying rent before the tenancy ended and disappeared. The tenants also did not return my FOBs for opening the garage doors. Brutens held ...
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0
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“dedication and hard work truly impressed...”
5 Star Review
Aug 24,2023
By:
'Zack Miller'
Aug 24,2023
Branch: London, 4A Wellington Terrace
Services: Lettings (as a Tenant)
Rent PCM: £2167
Would you recommend?: Yes
Postcode: W2
Branch: London, 4A Wellington Terrace
Lettings (as a Tenant)
Rent PCM: £2167
Postcode: W2
1
people found
this helpful
I highly recommend this estate agent! They went above and beyond to assist my daughter in finding an apartment in London. The agent's dedication and hard work truly impressed us. My wife was thrilled with the level of service provided and my daughter happily settled ...
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1
people found
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“Were very helpful. and professional. Answered......”
4 Star Review
Aug 13,2023
By:
'Maria'
Aug 13,2023
Branch: London, 4A Wellington Terrace
Services: Lettings (as a Tenant)
Rent PCM: £1668
Would you recommend?: Yes
Postcode: W2
Branch: London, 4A Wellington Terrace
Lettings (as a Tenant)
Rent PCM: £1668
Postcode: W2
2
people found
this helpful
Were very helpful. and professional. Answered my questions with patience ....
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2
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“WARNING - TOXIC AND INCOMPETENT!!!...”
1 Star Review
Feb 20,2021
By:
'JCM'
Feb 20,2021
Branch: London, 4A Wellington Terrace
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: W2
Branch: London, 4A Wellington Terrace
Lettings (as a Landlord)
Postcode: W2
1
people found
this helpful
WARNING - DO NOT WORK WITH THEM!!! Like everyone else, if I could have given zero stars, I would have. Georgina is incompetent, unhelpful (in fact her conduct may even be actionable), rude and arrogant (for what reason, I cannot fathom given her incompetence). She ...
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1
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1 Star Review
Jan 25,2021
By:
'Giovanni'
Jan 25,2021
Branch: London, 4A Wellington Terrace
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W2
Branch: London, 4A Wellington Terrace
Lettings (as a Tenant)
Postcode: W2
2
people found
this helpful
You should deal with these people in the same way you would with a common criminal. Every single interaction with them is needlessly aggravating. Dishonest, rude, arrogant and incompetent....
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2
people found
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“Every single interaction with these people ha......”
1 Star Review
Aug 18,2020
By:
'RB'
Aug 18,2020
Branch: London, 4A Wellington Terrace
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W2
Branch: London, 4A Wellington Terrace
Lettings (as a Tenant)
Postcode: W2
2
people found
this helpful
Every single interaction with these people has been a time consuming nightmare. They are utterly unprofessional, incompetent and rude. Not a surprise they had already been kicked out the property ombudsman: https://www.lettingagenttoday.co.uk/breaking-news/2015/9/property-ombudsman-expels-central-london-letting-agency?source=related_articles...
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“Please avoid at all costs! They will do whate......”
1 Star Review
Jun 27,2020
By:
'Amir'
Jun 27,2020
Branch: London, 4A Wellington Terrace
Services: Lettings (as a Tenant)
Rent PCM: £1700
Would you recommend?: No
Postcode: W2
Branch: London, 4A Wellington Terrace
Lettings (as a Tenant)
Rent PCM: £1700
Postcode: W2
1
people found
this helpful
Please avoid at all costs! They will do whatever it takes to take your deposit money. One example they did was asking for a professional cleaning before you terminate your rental, whereas the place wasn't professionally cleaned (repaint back the wall, fix the tiles, etc.). ...
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1
people found
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“If I could give zero stars I would. Georgina and ......”
1 Star Review
Jan 03,2020
By:
'Anonymous'
Jan 03,2020
Branch: London, 4A Wellington Terrace
Services: Lettings (as a Tenant)
Rent PCM: £2200
Would you recommend?: No
Postcode: NW1
Branch: London, 4A Wellington Terrace
Lettings (as a Tenant)
Rent PCM: £2200
Postcode: NW1
3
people found
this helpful
If I could give zero stars I would. Georgina and Jolanta are both an absolute nightmare to deal with. How this agency still exists is a mystery. Agent of the year award? When? What year? 1980? This is obviously made up. You will never get anywhere ...
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3
people found
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“WARNING AVOID!!! Don’t waist your time nor yo......”
1 Star Review
Jul 23,2019
By:
'Le'
Jul 23,2019
Branch: London, 4A Wellington Terrace
Services: Lettings (as a Tenant)
Rent PCM: £1100
Would you recommend?: No
Postcode: W2
Branch: London, 4A Wellington Terrace
Lettings (as a Tenant)
Rent PCM: £1100
Postcode: W2
2
people found
this helpful
WARNING AVOID!!! Don’t waist your time nor your money with them.
My flat got flooded and they have done nothing it’s shocking! They have ruined my entire life in London. I moved 10x in three months because of Bruten and co. They have ...
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2
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1 Star Review
Oct 09,2018
By:
'C.'
Oct 09,2018
Branch: London, 4A Wellington Terrace
Services: Lettings (as a Tenant)
Rent PCM: £1538
Would you recommend?: No
Postcode: W26
Branch: London, 4A Wellington Terrace
Lettings (as a Tenant)
Rent PCM: £1538
Postcode: W26
2
people found
this helpful
Always lazy to help, very unprofessional and will rip you off when you move out justifying charges from your deposit that don't make any sense: £20 to remove the Wifi box that you left behind for the next tenant, £55 for a new mattress cover, £67 to re-wipe ...
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Comment on agent fees
bad
2
people found
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“Totally unprofessional...”
1 Star Review
Jun 20,2018
By:
'Irene'
Jun 20,2018
Branch: London, 4A Wellington Terrace
Services: Lettings (as a Tenant)
Rent PCM: £2000
Would you recommend?: No
Postcode: W2
Branch: London, 4A Wellington Terrace
Lettings (as a Tenant)
Rent PCM: £2000
Postcode: W2
2
people found
this helpful
We have been with the for 7 years as we wanted to stay in the area.When asked for a reference letter they said they could not provide us with one (even though we were renting a flat from a landlord that was working with them). ...
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Comment on agent fees
Too much money for nothing. They are extremely late and impose unnecessary controls to get more money.
2
people found
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Yes
“If you ever decided to use their service, DO NOT ......”
1 Star Review
Jul 21,2017
By:
'Victim'
Jul 21,2017
Branch: London, 4A Wellington Terrace
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W2
Branch: London, 4A Wellington Terrace
Lettings (as a Tenant)
Postcode: W2
5
people found
this helpful
If you ever decided to use their service, DO NOT DO SO and back away IMMEDIATELY. They are bullish and will do whatever it takes to dig out money from your pockets. One case for me was when they promised to improve the toilet as ...
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Comment on agent fees
Where do I start?
5
people found
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“Just got off the call with Jolanta - she is ......”
1 Star Review
Jul 10,2017
By:
'Communication'
Jul 10,2017
Branch: London, 4A Wellington Terrace
Services: Lettings (as a Tenant)
Rent PCM: £1522
Would you recommend?: No
Postcode: W2
Branch: London, 4A Wellington Terrace
Lettings (as a Tenant)
Rent PCM: £1522
Postcode: W2
9
people found
this helpful
Just got off the call with Jolanta - she is extremely rude and does not even bother listening to the query that the tenant has. She threatened to hang up several times during a conversation and I have emailed her saying what is the check ...
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Comment on agent fees
It does not matter because they will run behind you when they want you to make the deal but after that do not expect any kind of help from these guys because they make up rules along the way
9
people found
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“Georgina who is the wife of the owner is very ......”
1 Star Review
Sep 09,2016
By:
'Brut'
Sep 09,2016
Branch: London, 4A Wellington Terrace
Services: Property Management
Would you recommend?: No
Postcode: W2
Branch: London, 4A Wellington Terrace
Property Management
Postcode: W2
3
people found
this helpful
Georgina who is the wife of the owner is very very rude and disrespectful human being , she thinks she knows everything , she has no human decency has no manners and speak to people how she like , I worked there for a week which she started ...
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Comment on agent fees
Terrible big fat waste of my energy.
3
people found
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“This agency is the worst of the worst!You might ......”
1 Star Review
Sep 07,2016
By:
'Boris'
Sep 07,2016
Branch: London, 4A Wellington Terrace
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE1
Branch: London, 4A Wellington Terrace
Lettings (as a Tenant)
Postcode: SE1
10
people found
this helpful
This agency is the worst of the worst!
You might think that comments like the ones on this website could be highly biased. However their consistency should make you think the opposite. They are actually all true.
It is amazing to see that all staff ...
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10
people found
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“Please avoid this agency like the plague if you can!! ......”
1 Star Review
Apr 30,2016
By:
'TS'
Apr 30,2016
Branch: London, 4A Wellington Terrace
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W2
Branch: London, 4A Wellington Terrace
Lettings (as a Tenant)
Postcode: W2
11
people found
this helpful
Please avoid this agency like the plague if you can!! The apartments let out by the agency are unfortunately very nice and well maintained: that's about the only positive comment I can write about the agency. From the first day onwards, the attitude is to ...
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What agent could do to change your mind?
The agent's fees is fair
Attached Filesnbsp;
Comment on agent fees
The agent's fees is fair
11
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“STAY AWAY. Tenants and landlords alike. If I could give ......”
1 Star Review
Apr 30,2016
By:
'Londoner'
Apr 30,2016
Branch: London, 4A Wellington Terrace
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W2
Branch: London, 4A Wellington Terrace
Lettings (as a Tenant)
Postcode: W2
10
people found
this helpful
STAY AWAY. Tenants and landlords alike. If I could give no stars, I would.
The agents are very unprofessional and try to charge for every little item. They are why we moved away. The Property Ombudsman actually removed Bruten's membership last year in August after ...
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10
people found
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“I too unfortunately read all the bad reviews after I ......”
1 Star Review
Oct 21,2015
By:
'If'
Oct 21,2015
Branch: London, 4A Wellington Terrace
Services: Lettings (as a Tenant)
Rent PCM: £1550
Would you recommend?: No
Postcode: W2
Branch: London, 4A Wellington Terrace
Lettings (as a Tenant)
Rent PCM: £1550
Postcode: W2
10
people found
this helpful
I too unfortunately read all the bad reviews after I had given the deposit and was shocked to realize that all these bad things were going to happen to me too.
First, I was treated very rudely by Mr Sam Jones who "threatened" me that ...
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What agent could do to change your mind?
You are supposed to be the mediator between Landlord and Tenant, and not leech off the tenant's money for the sake of the Landlord and then put some in your pocket. So stop stealing money.
Stop being rude. Answer emails. Treat all clients with respect: remember that the tenants are clients and without them you cannot work for the Landlord ! ! !
Attached Filesnbsp;
10
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“Worst experience of my life. I read the reviews after ......”
1 Star Review
Oct 06,2015
By:
'Iris'
Oct 06,2015
Branch: London, 4A Wellington Terrace
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W2
Branch: London, 4A Wellington Terrace
Lettings (as a Tenant)
Postcode: W2
14
people found
this helpful
Worst experience of my life.
I read the reviews after I put the deposit down and had to just hope those things didn't happen to us. But it did. We've experienced pretty much everything the bad reviews have said.
The letting manager was the worst ...
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What agent could do to change your mind?
- Please stop taking large amounts of money unethically from customers
- Please check your documents before sending them - they have too many mistakes
- Please don't make us correct your documents
- Please train staff on how to read emails
- Please stop lying or hiding important information
- Please take a course on how not to be rude to people
- Please stop treating customers like dirt
I would have listed things that would be helpful to them but I just don't think they have the capacity to improve because it's that bad. Georgina Blausten shouldn't be allowed to stay in business. I hope they get fined, close down and never be allowed to reopen business again.
Attached Filesnbsp;
14
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“I rented a property through Brutens for one year and ......”
1 Star Review
Aug 20,2015
By:
'Martin'
Aug 20,2015
Branch: London, 4A Wellington Terrace
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W2
Branch: London, 4A Wellington Terrace
Lettings (as a Tenant)
Postcode: W2
8
people found
this helpful
I rented a property through Brutens for one year and the contracting process was quite alright. Although, during the 2 months prior to me vacating the property Mr Sam Jones was showing the property but not closing the door after him, leaving the property insecure. The ...
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8
people found
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“Brutens are unprofessional and bully customers, from the first until ......”
1 Star Review
Jul 02,2015
By:
'Adam'
Jul 02,2015
Branch: London, 4A Wellington Terrace
Services: Lettings (as a Tenant)
Rent PCM: £1550
Would you recommend?: No
Postcode: W2
Branch: London, 4A Wellington Terrace
Lettings (as a Tenant)
Rent PCM: £1550
Postcode: W2
6
people found
this helpful
Brutens are unprofessional and bully customers, from the first until the final day of your contract.
Sam Jones threatened me by saying that I would lose my property if the holding deposit wasn't paid in the day my offer got accepted, while Georgina constantly bullies ...
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6
people found
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“Bruten & co. Estate Agency is BRUTAL! The staff is unprofessional, ......”
1 Star Review
May 15,2015
By:
'Brutens'
May 15,2015
Branch: London, 4A Wellington Terrace
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W2
Branch: London, 4A Wellington Terrace
Lettings (as a Tenant)
Postcode: W2
9
people found
this helpful
Bruten & co. Estate Agency is BRUTAL! The staff is unprofessional, rude, awkward and they have no interpersonal skills. Georgina Blausten abuses clients with threats and pressure tactics to take advantage of people who need a home. Please avoid using this agency at all costs.
Try ...
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9
people found
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“Bruten & co. Estate Agency is BRUTAL! The staff is unprofessional, ......”
1 Star Review
May 15,2015
By:
'Brutens'
May 15,2015
Branch: London, 4A Wellington Terrace
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W2
Branch: London, 4A Wellington Terrace
Lettings (as a Tenant)
Postcode: W2
1
people found
this helpful
Bruten & co. Estate Agency is BRUTAL! The staff is unprofessional, rude, awkward and they have no interpersonal skills. Georgina Blausten abuses clients with threats and pressure tactics to take advantage of people who need a home. Please avoid using this agency at all costs.
Try ...
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What agent could do to change your mind?
Bruten & Co lacks a basic level of human decency. They could do better even they strive for manners and act fairly.
Attached Filesnbsp;
1
people found
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“I've been having an abysmal experience with Brutens so far.......”
1 Star Review
Dec 05,2014
By:
'Rui'
Dec 05,2014
Branch: London, 4A Wellington Terrace
Services: Lettings (as a Tenant)
Rent PCM: £1300
Would you recommend?: No
Postcode: W2
Branch: London, 4A Wellington Terrace
Lettings (as a Tenant)
Rent PCM: £1300
Postcode: W2
8
people found
this helpful
I've been having an abysmal experience with Brutens so far.
Having rented a property with Brutens, I requested a copy of the building's key in order to provide my cleaning lady with it. Brutens insistently refused to provide me with a backup key as I'm ...
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What agent could do to change your mind?
Brutens Letting management does nothing to help their customers, insistently refusing to provide basic services which fall under their obligation.
I strongly recommend staying away from Brutens.
Attached Filesnbsp;
8
people found
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“I'm writing this review to inform you that on Thursday (18/ 09/2014) ......”
1 Star Review
Sep 23,2014
By:
'Faranak'
Sep 23,2014
Branch: London, 4A Wellington Terrace
Services: Lettings (as a Tenant)
Rent PCM: £1148
Would you recommend?: No
Postcode: W2
Branch: London, 4A Wellington Terrace
Lettings (as a Tenant)
Rent PCM: £1148
Postcode: W2
10
people found
this helpful
I'm writing this review to inform you that on Thursday (18/ 09/2014) I made an offer on 3 peters court for £265.00 PW to their employee Sam James and on Friday (19/ 09 / 2014) I went to their office and paid £433.00 as one week rent + reference check fee + commission fee. Today (22/ 09/2014) I ...
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Comment on agent fees
they took extra ‚£84.00 for referencing fees which it is land lords duty to pay not the tenant.
10
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“I read these reviews only after my dealings with Bruten's ......”
1 Star Review
Aug 12,2014
By:
'Kelly'
Aug 12,2014
Branch: London, 4A Wellington Terrace
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: W2
Branch: London, 4A Wellington Terrace
Sales (Prospective customer)
Postcode: W2
7
people found
this helpful
I read these reviews only after my dealings with Bruten's and I had to laugh - this agency certainly deserves its terrible rating! Gordon Blausten was unprofessionally rude to me throughout the process of attempting to purchase this property. He cajoled and belittled all involved ...
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What agent could do to change your mind?
Been nice to me - simple as that!
Attached Filesnbsp;
Comment on agent fees
If he hadn't insulted me, I would have actually purchased the property within a few days' time.
7
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“extremely rude, no skill, put a lot of pressure on ......”
1 Star Review
May 29,2014
By:
'binx'
May 29,2014
Branch: London, 4A Wellington Terrace
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W2
Branch: London, 4A Wellington Terrace
Lettings (as a Tenant)
Postcode: W2
10
people found
this helpful
extremely rude, no skill, put a lot of pressure on your shoulder if you are a tenant
If you have time and money to loose I recommend them !
Please DO NOT go on this agency...
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10
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“These are the rudest, useless and most unprofessional letting agents ......”
1 Star Review
Feb 03,2014
By:
'Acato'
Feb 03,2014
Branch: London, 4A Wellington Terrace
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: W2
Branch: London, 4A Wellington Terrace
Lettings (Prospective customer)
Postcode: W2
10
people found
this helpful
These are the rudest, useless and most unprofessional letting agents I have ever come across in London. From the receptionist person who answered the phone, to the letting manager and to the wife of the owner are all a bunch of useless cowboys. I do ...
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10
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“I AM PREPARING ON 02/OCT/2013, COURT CLAIM AGAINST THEM, WHOEVER ......”
1 Star Review
Sep 27,2013
By:
'George'
Sep 27,2013
Branch: London, 4A Wellington Terrace
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: W2
Branch: London, 4A Wellington Terrace
Lettings (Prospective customer)
Postcode: W2
11
people found
this helpful
I AM PREPARING ON 02/OCT/2013, COURT CLAIM AGAINST THEM, WHOEVER HAS BEEN DECEIVED BY THESE CROOKS PLEASE FEEL FREE TO JOIN ME. ( you can email me on [email protected] )
These people ripped me off 700 gbp almost. After taking the intial safety deposit to take ...
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What agent could do to change your mind?
THEY ARE CROOKS. KEEP AWAY
Attached Filesnbsp;
11
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“This Estate Agency is terrible. Georgina Blausten is exceptionally rude ......”
1 Star Review
Feb 26,2013
By:
'Annonymous'
Feb 26,2013
Branch: London, 4A Wellington Terrace
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: W2
Branch: London, 4A Wellington Terrace
Lettings (as a Landlord)
Postcode: W2
19
people found
this helpful
This Estate Agency is terrible. Georgina Blausten is exceptionally rude and unprofessional. Please avoid using this agency at all costs....
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19
people found
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Yes