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Brown & Merry

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Properties for Sale
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“ morgage... ”

Jun 14,2018
Minithumbup
By: 'Russell'
Jun 14,2018
0 people found
this helpful
Ben from Chesham was a big help in a big way, when ever we needed help nothing was to much bother...
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Comment on agent fees
Good
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“ Renewals... ”

May 28,2018
Minithumbup
By: 'Aylesbury Landlord'
May 28,2018
1 people found
this helpful
Maddie has managed my renewals for quite some time and has always done an excellent job. She always reminds me in good time when renewal is due and completes the process with quiet efficiency. An excellent Renewals Coordinator....
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“ Rosie is the best ! 😀... ”

May 09,2018
Minithumbup
By: 'Alan'
May 09,2018
1 people found
this helpful
Rosie was my first and only point of contact when my heating and hot water went adios .... She sorted it all out alla Winston Wolf style .. When the poop hits the fan ... call Rosie Mann ......
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“ Shockingly unprofessional... ”

May 02,2018
Minithumbdown
By: 'First time buyers'
May 02,2018
1 people found
this helpful
Viewed a property with Nick, made an immediate offer and was informed that it would be passed onto the vendor. We received a call to inform us that we would have to "support" our offer by providing proof of income/mortgage etc and ...
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“ Liam Cleeton has been amazing in dealing with issues we had experienced in the our property.... ”

Apr 30,2018
Minithumbup
By: 'Shamima'
Apr 30,2018
0 people found
this helpful
I have previously been dealing with another member of the team who was nothing like Liam. Liam understood the problem we were facing with Hot Water Issue in the property and has been absolutely amazing in trying to resolve the problem. He has an very ...
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Comment on agent fees
Great
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“ Stunning Lady with Great communications skills... ”

Apr 14,2018
Minithumbup
By: 'Nicole a value letting manager'
Apr 14,2018
0 people found
this helpful
Nicole always been fantastic with her work she does all work what I have been instructed with putting he heart. excellent nature and communications skills....
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Comment on agent fees
good
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“ Mortgage for house purchase... ”

Apr 13,2018
Minithumbup
By: 'M Siderman'
Apr 13,2018
0 people found
this helpful
I recently purchased a house, and prior to finding my eventual purchase, I consulted several different financial consultants, in order to obtain the best and most appropriate mortgage for my circumstances, which were not completely straight forward. I was frankly not impressed with the first 3 ...
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Comment on agent fees
I consider the fees to be consistent with the standard market fees.
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“ Exceptional... ”

Apr 11,2018
Minithumbup
By: 'Exceptional'
Apr 11,2018
0 people found
this helpful
When selling my late father's property it had been a significant number of years since I had sold any property, let alone someone elses. Every step of the way , the team , all of them, were curtis ,supportive, and very helpful. The guidance provided by ...
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Comment on agent fees
I do think All high st agent fees are expensive , but on this occasion I can only say I felt I had value for money , as I felt the team worked very hard on my behalf to get the property sold.
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“ Brilliant!... ”

Mar 30,2018
Minithumbup
By: 'Andy LL'
Mar 30,2018
1 people found
this helpful
Rented out two of my properties through brown and Merry and unlike other experiences with other agents it went smooth from start to finish....
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Comment on agent fees
Very reasonable fees
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“ Awful... ”

Mar 26,2018
Minithumbdown
By: 'SarahJane'
Mar 26,2018
3 people found
this helpful
Consistently chased for a response or answers to queries. They never had the answers or made an effort to find out more information from sellers. Someone we knew viewed the same house separately and were told different information to myself so they must have lied ...
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Mar 08,2018
Minithumbup
By: 'Fenella'
Mar 08,2018
1 people found
this helpful
After a recent and for me a first experience of a change of tenant at a fully managed apartment there were a number of issues at the apartment which have been fairly quickly rectified (at a cost) and the apartment has been re-let swiftly. However ...
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Comment on agent fees
I pay a percentage of rental income and am so pleased that I made the decision to be fully managed.
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Feb 26,2018
Minithumbdown
By: 'lblb2018'
Feb 26,2018
3 people found
this helpful
The Leighton Buzzard branch of Brown and Merry's is shockingly bad. The staff take days to respond to emails and then only give one sentence responses when they do and ignore half of your queries. They never return calls when the say they will. ...
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Feb 13,2018
Minithumbup
By: 'Jess & Tom'
Feb 13,2018
0 people found
this helpful
Lauren has been extremely helpful in assisting us with everything to do with our property, always happy to hear from us and extremely kind and understanding of any issues we have. I genuinely feel as though she goes above and beyond for her customers, and ...
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Comment on agent fees
good
Was this helpful? Yes
Feb 13,2018
Minithumbup
By: 'Jess & Tom'
Feb 13,2018
0 people found
this helpful
Lauren has been extremely helpful in assisting us with everything to do with our property, always happy to hear from us and extremely kind and understanding of any issues we have. I genuinely feel as though she goes above and beyond for her customers, and ...
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Comment on agent fees
good
Was this helpful? Yes
Jan 23,2018
Minithumbup
By: 'Kah1019'
Jan 23,2018
0 people found
this helpful
We used Brown & Merry to sell my property. We were very happy with the service. Our property sold within a few days for the asking price. Things moved quickly and we completed. Brown & Merry were very helpful in this process....
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Comment on agent fees
High Street estate agents fees are quite high but we did get value for money so we were happy with the fees.
Was this helpful? Yes
Oct 31,2017
Minithumbdown
By: 'Do not use!'
Oct 31,2017
5 people found
this helpful
I have found the service from the lettins team frankly shocking. lack of professionalism, lack of puntuality lack of interest, bordering on rude and arrogant! I would not recommend this agency to anyone - really bad experience with this office. I complained to the manager ...
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Comment on agent fees
Feel they were extortionate for what they did
Was this helpful? Yes
Sep 07,2017
Minithumbup
By: 'John R'
Sep 07,2017
1 people found
this helpful
I have used brown@merry for several purchases, and now use them for my rentals. The service i have received is always first class. I can honestly say, i have not been let down once in 5 years. Keep up the good work guys, as i ...
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Comment on agent fees
Fair
Was this helpful? Yes
Aug 25,2017
Minithumbup
By: 'v.satisfied landlord'
Aug 25,2017
2 people found
this helpful
I was frankly astonished to read such negative reviews about Brown and Merry lettings and decided that I couldn't let them pass without comment. I am a landlord of several years standing and have entrusted Brown and Merry with two of my properties in Milton ...
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Comment on agent fees
Brown and Merry's fees are very competitive.
Was this helpful? Yes
Aug 25,2017
Minithumbup
By: 'Landlady'
Aug 25,2017
1 people found
this helpful
I have just transferred the management of 2 properties to Brown & Merry. Compared to my previous agent, Alex and James are like a breath of fresh air. Both have been professional, efficient and extremely helpful, especially in sorting out the transfer from previous managing agents. ...
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Comment on agent fees
Fees are fair in comparison with current market
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Aug 15,2017
Minithumbdown
By: 'Shocked & Appalled'
Aug 15,2017
5 people found
this helpful
Shocking. Funny how all the other reviews say the same thing. James was the most incompetant person I have met, couldnt answer simple questions, like what furniture is staying? 4 weeks and countless emails and still no idea. Also told us the only fees will be ...
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Comment on agent fees
Deposit was fine, inventory check was unacceptable as the landlord does the inventory and the agent doesnt do anything. The worst thing is the ‚£114 to resign every year, for them to do jack s**t.
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Aug 09,2017
Minithumbdown
By: 'Taboo'
Aug 09,2017
10 people found
this helpful
They lied about the number of people they had to view the house. When we signed only one person came round and they offered 50k of the asking price and was trying to bully us into accepting this, even though they said they had 4 other ...
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Comment on agent fees
BAD, THEY ARE GETTING PAID FOR NOT DOING ANYTHING
Was this helpful? Yes
Jun 07,2017
Minithumbdown
By: 'Alison'
Jun 07,2017
8 people found
this helpful
We were given false information and can now not afford the money to eat. Unexpected costs upon picking up the keys and being told furniture would stay when it didn't. Rude and untrustworthy. When confronted about this through complaints lies were made....
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Comment on agent fees
Bad. Utterly disgusted £495 upfront and then another £120 expected later on when picking up the keys.
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May 06,2017
Minithumbdown
By: 'Catherine'
May 06,2017
9 people found
this helpful
Absolutely horrible service provided when renting my house. I got the fully managed service which was a big mistake because while they charged me 110 pcm for fees it took the 6 months to organise a plumber to fix a radiator valve something I could have organised ...
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Comment on agent fees
Bad for what they do
Was this helpful? Yes
Apr 27,2017
Minithumbup
By: 'Jason.'
Apr 27,2017
6 people found
this helpful
Extremely poor service provided once they took the property on. No viewings in 2 weeks and no feedback, this is despite being informed prior to take on they had plenty of applicants on their books for our type of house and in our area. It's always ...
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Comment on agent fees
They were able to match more competitive agents in town so I don't have any issues here.
Was this helpful? Yes
Mar 23,2017
Minithumbup
By: 'AB'
Mar 23,2017
5 people found
this helpful
Bethany has handled the management of our property extremely well, often under very challenging circumstances. We have always received prompt responses and a reliable service and advice whenever needed. I'm not sure we would have wanted to re-rent our property had we not had her ...
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Comment on agent fees
No issue with fee
Was this helpful? Yes
Jan 16,2017
Minithumbup
By: 'Deanshanger Landlord'
Jan 16,2017
2 people found
this helpful
I have been a customer of Brown And Merry Lettings for years as a Landlord. I have always found Alex to be really helpful, personable and reliable. She always goes the extra mile to keep our tenants content and deals with any issues that arise ...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 13,2017
Minithumbdown
By: 'S1234'
Jan 13,2017
0 people found
this helpful
Brown & Merry don't seem to return calls - I called twice and am still waiting for a return call. Inflexible hours (don't expect to view a property outside of their limited opening hours (they close at 6 and on Sundays). They also appear to follow ...
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Comment on agent fees
n/a
Was this helpful? Yes
Dec 20,2016
Minithumbup
By: 'Olivia'
Dec 20,2016
5 people found
this helpful
Beth is always very helpful and gets things done quickly, she understands the sense of urgency and keeps in touch with progress....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 13,2016
Minithumbdown
By: 'Cheated'
Dec 13,2016
1 people found
this helpful
This is the worst agency I ever seen. When a tenant calls them for any help they either don't answer or redirect to the landlord. They also have no problem in breaking the law or being disrespectful and very rude. For sure any other agency ...
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Comment on agent fees
They are very expensive for the bad service they provide and the bad image they can project on the landlord
Was this helpful? Yes
Nov 24,2016
Minithumbdown
By: 'Annoyed'
Nov 24,2016
0 people found
this helpful
In my opinion, these are the worst agents in Leighton Buzzard although Connels, which they are part of, come very close. Case 1: Failed to inform the vendor that we had a tied up chain and didn't put our offer forward despite it being £20k ...
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Comment on agent fees
No comment
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
9 3 7 4 2 2 1 0 3 10

Agent Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Brown & Merry

Individual Branch Awards


Firm Widgets

My widgets

Chesham
3 Market Square,, Chesham HP5 1HG
(1)
Office 1
5-7 Market Street, Aylesbury HP20 2PN
(3)
Office 10
57 The Marlowes, Hemel Hempstead HP1 1LA
(7)
show all branches (9)
Office 2
Woollerton House, High Street, Aylesbury HP22 6DU
(0)
Office 4
74A High Street, Milton Keynes MK16 8AQ
(4)
Office 6
65 High Street, Milton Keynes MK11 1AY
(12)
Office 8
9 High Street, Milton Keynes MK17 8RG
(3)
Office 9
17 High Street, Leighton Buzzard LU7 1DT
(7)
Tring
41 High Street, Tring HP23 5AB
(1)


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