Brown & Merry
3.3/5, 50 reviews
60% recommended
29% sales valuation accuracy
55% sales fee satisfaction
Member of Sequence, a national network of over 310 offices around the country. show more Member of Sequence, a national network of over 310 offices around the country.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 29% 55% £137,500 £1,234,567
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
14 3 9 5 3 2 1 0 3 10
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Latest Properties

No Properties

“Good Lettings Agent...”

Share on :
Sep 23,2019
Minithumbup
By: 'Natalie Hill'
Sep 23,2019
0 people found
this helpful
Used Brown and Merry for our new tenancy and has been a very smooth process. Sorting out the payments and documents has been very quick and efficient. Thank you....
read full review
Was this helpful? Yes

“Brown and Merry will say almost anything ......”

Share on :
Sep 06,2019
Minithumbdown
By: 'Justin Deaville'
Sep 06,2019
1 people found
this helpful
Brown and Merry will say almost anything to get you to take a property. Sadly, once I'd moved in, their management was hopeless. During my tenancy I had revamped and redecorated the house. It was pristine when I left. I had the place professionally cleaned, ...
read full review
Was this helpful? Yes

“I can honestly say that Brown and Merry have ......”

Share on :
Jul 03,2019
Minithumbup
By: 'Josephine Nicholas'
Jul 03,2019
0 people found
this helpful
I can honestly say that Brown and Merry have given me a five star service. I have just sold my house with them and will be completing this Friday. The first call I made to them, I spoke to Sarah who gave me every confidence ...
read full review
Was this helpful? Yes

“We had a Very helpful young lady Megan Avery who literally couldn't b more helpful to us with our choice.pleasure doing business ....”

Share on :
Mar 12,2019
Minithumbup
By: 'Darren'
Mar 12,2019
0 people found
this helpful
Today we were seen by a young lady Megan Avery who was very helpful polite and keen to make sure we were happy in every way.i would highly recomend her to anyone.will b sure to make sure we have her again....
read full review
Comment on agent fees
Very reasonable
Was this helpful? Yes

“Helpful and friendly...”

Share on :
Mar 02,2019
Minithumbup
By: 'Martin'
Mar 02,2019
0 people found
this helpful
Very professional all the way through the rental process. Nothing was too much trouble always have time to help me through the rental proccess...
read full review
Comment on agent fees
Very fair and competative
Was this helpful? Yes

“Excellent relationship...”

Share on :
Feb 26,2019
Minithumbup
By: 'Simon'
Feb 26,2019
0 people found
this helpful
I've been with brown and merry for 8 years now and rent out two properties, I've always found them to be highly professional and Nicole has been an asset to them for a long time. I would not even think to rent with anyone else. Thank ...
read full review
Comment on agent fees
Excellent
Was this helpful? Yes

“Salvation!...”

Share on :
Feb 25,2019
Minithumbup
By: 'Landlord'
Feb 25,2019
0 people found
this helpful
After receiving very poor responses, (in fact no response at all from two e-mails), from the local branch regarding an issue with inventories, I telephoned their Norwich LSR (centre dealing with lettings) and spoke with Jordan Sendall. He was very helpful and grasped the situation ...
read full review
Was this helpful? Yes

“Not great apart from my dealings with jade revill...”

Share on :
Aug 16,2018
Minithumbup
By: 'Nick callaghan'
Aug 16,2018
0 people found
this helpful
Jade revill was the only positive in my experience. She was fantastic and very professional in every aspect. I will recommend jade to all my Tennants moving foward. I wii use brown n merry again only because of jade. If she was to leave then ...
read full review
Comment on agent fees
Bad
Was this helpful? Yes

“Brilliant...”

Share on :
Aug 03,2018
Minithumbup
By: 'Water1'
Aug 03,2018
0 people found
this helpful
Lauren Collins was a great help through the whole process - thank you it made a bad situation slightly better not having to deal with lots of issues, emails etc...
read full review
Was this helpful? Yes

“morgage...”

Share on :
Jun 14,2018
Minithumbup
By: 'Russell'
Jun 14,2018
0 people found
this helpful
Ben from Chesham was a big help in a big way, when ever we needed help nothing was to much bother...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Renewals...”

Share on :
May 28,2018
Minithumbup
By: 'Aylesbury Landlord'
May 28,2018
1 people found
this helpful
Maddie has managed my renewals for quite some time and has always done an excellent job. She always reminds me in good time when renewal is due and completes the process with quiet efficiency. An excellent Renewals Coordinator....
read full review
Was this helpful? Yes

“Rosie is the best ! 😀...”

Share on :
May 09,2018
Minithumbup
By: 'Alan'
May 09,2018
1 people found
this helpful
Rosie was my first and only point of contact when my heating and hot water went adios .... She sorted it all out alla Winston Wolf style .. When the poop hits the fan ... call Rosie Mann ......
read full review
Was this helpful? Yes

“Shockingly unprofessional...”

Share on :
May 02,2018
Minithumbdown
By: 'First time buyers'
May 02,2018
3 people found
this helpful
Viewed a property with Nick, made an immediate offer and was informed that it would be passed onto the vendor. We received a call to inform us that we would have to "support" our offer by providing proof of income/mortgage etc and they needed ...
read full review
Was this helpful? Yes

“Liam Cleeton has been amazing in dealing with issues we had experienced in the our property....”

Share on :
Apr 30,2018
Minithumbup
By: 'Shamima'
Apr 30,2018
0 people found
this helpful
I have previously been dealing with another member of the team who was nothing like Liam. Liam understood the problem we were facing with Hot Water Issue in the property and has been absolutely amazing in trying to resolve the problem. He has an very ...
read full review
Comment on agent fees
Great
Was this helpful? Yes

“Stunning Lady with Great communications skills...”

Share on :
Apr 14,2018
Minithumbup
By: 'Nicole a value letting manager'
Apr 14,2018
0 people found
this helpful
Nicole always been fantastic with her work she does all work what I have been instructed with putting he heart. excellent nature and communications skills....
read full review
Comment on agent fees
good
Was this helpful? Yes

“Mortgage for house purchase...”

Share on :
Apr 13,2018
Minithumbup
By: 'M Siderman'
Apr 13,2018
0 people found
this helpful
I recently purchased a house, and prior to finding my eventual purchase, I consulted several different financial consultants, in order to obtain the best and most appropriate mortgage for my circumstances, which were not completely straight forward. I was frankly not impressed with the first 3 ...
read full review
Comment on agent fees
I consider the fees to be consistent with the standard market fees.
Was this helpful? Yes

“Exceptional...”

Share on :
Apr 11,2018
Minithumbup
By: 'Exceptional'
Apr 11,2018
0 people found
this helpful
When selling my late father's property it had been a significant number of years since I had sold any property, let alone someone elses. Every step of the way , the team , all of them, were curtis ,supportive, and very helpful. The guidance provided by Matt ...
read full review
Comment on agent fees
I do think All high st agent fees are expensive , but on this occasion I can only say I felt I had value for money , as I felt the team worked very hard on my behalf to get the property sold.
Was this helpful? Yes

“Brilliant!...”

Share on :
Mar 30,2018
Minithumbup
By: 'Andy LL'
Mar 30,2018
1 people found
this helpful
Rented out two of my properties through brown and Merry and unlike other experiences with other agents it went smooth from start to finish....
read full review
Comment on agent fees
Very reasonable fees
Was this helpful? Yes

“Awful...”

Share on :
Mar 26,2018
Minithumbdown
By: 'SarahJane'
Mar 26,2018
4 people found
this helpful
Consistently chased for a response or answers to queries. They never had the answers or made an effort to find out more information from sellers. Someone we knew viewed the same house separately and were told different information to myself so they must have lied ...
read full review
Was this helpful? Yes

“After a recent and for me a first experience of ......”

Share on :
Mar 08,2018
Minithumbup
By: 'Fenella'
Mar 08,2018
1 people found
this helpful
After a recent and for me a first experience of a change of tenant at a fully managed apartment there were a number of issues at the apartment which have been fairly quickly rectified (at a cost) and the apartment has been re-let swiftly. However ...
read full review
Comment on agent fees
I pay a percentage of rental income and am so pleased that I made the decision to be fully managed.
Was this helpful? Yes

“The Leighton Buzzard branch of Brown and Merry's is shockingly ......”

Share on :
Feb 26,2018
Minithumbdown
By: 'lblb2018'
Feb 26,2018
4 people found
this helpful
The Leighton Buzzard branch of Brown and Merry's is shockingly bad. The staff take days to respond to emails and then only give one sentence responses when they do and ignore half of your queries. They never return calls when the say they will. Then ...
read full review
Was this helpful? Yes

“Lauren has been extremely helpful in assisting us with everything ......”

Share on :
Feb 13,2018
Minithumbup
By: 'Jess & Tom'
Feb 13,2018
0 people found
this helpful
Lauren has been extremely helpful in assisting us with everything to do with our property, always happy to hear from us and extremely kind and understanding of any issues we have. I genuinely feel as though she goes above and beyond for her customers, and ...
read full review
Comment on agent fees
good
Was this helpful? Yes

“Lauren has been extremely helpful in assisting us with everything ......”

Share on :
Feb 13,2018
Minithumbup
By: 'Jess & Tom'
Feb 13,2018
0 people found
this helpful
Lauren has been extremely helpful in assisting us with everything to do with our property, always happy to hear from us and extremely kind and understanding of any issues we have. I genuinely feel as though she goes above and beyond for her customers, and ...
read full review
Comment on agent fees
good
Was this helpful? Yes

“We used Brown & Merry to sell my property. We were ......”

Share on :
Jan 23,2018
Minithumbup
By: 'Kah1019'
Jan 23,2018
0 people found
this helpful
We used Brown & Merry to sell my property. We were very happy with the service. Our property sold within a few days for the asking price. Things moved quickly and we completed. Brown & Merry were very helpful in this process....
read full review
Comment on agent fees
High Street estate agents fees are quite high but we did get value for money so we were happy with the fees.
Was this helpful? Yes

“I have found the service from the lettins team frankly ......”

Share on :
Oct 31,2017
Minithumbdown
By: 'Do not use!'
Oct 31,2017
6 people found
this helpful
I have found the service from the lettins team frankly shocking. lack of professionalism, lack of puntuality lack of interest, bordering on rude and arrogant! I would not recommend this agency to anyone - really bad experience with this office. I complained to the manager ...
read full review
Comment on agent fees
Feel they were extortionate for what they did
Was this helpful? Yes

“I have used brown@merry for several purchases, and now ......”

Share on :
Sep 07,2017
Minithumbup
By: 'John R'
Sep 07,2017
1 people found
this helpful
I have used brown@merry for several purchases, and now use them for my rentals. The service i have received is always first class. I can honestly say, i have not been let down once in 5 years. Keep up the good work guys, as i ...
read full review
Comment on agent fees
Fair
Was this helpful? Yes

“I was frankly astonished to read such negative reviews about ......”

Share on :
Aug 25,2017
Minithumbup
By: 'v.satisfied landlord'
Aug 25,2017
2 people found
this helpful
I was frankly astonished to read such negative reviews about Brown and Merry lettings and decided that I couldn't let them pass without comment. I am a landlord of several years standing and have entrusted Brown and Merry with two of my properties in Milton ...
read full review
Comment on agent fees
Brown and Merry's fees are very competitive.
Was this helpful? Yes

“I have just transferred the management of 2 properties to Brown & ......”

Share on :
Aug 25,2017
Minithumbup
By: 'Landlady'
Aug 25,2017
1 people found
this helpful
I have just transferred the management of 2 properties to Brown & Merry. Compared to my previous agent, Alex and James are like a breath of fresh air. Both have been professional, efficient and extremely helpful, especially in sorting out the transfer from previous managing agents. I ...
read full review
Comment on agent fees
Fees are fair in comparison with current market
Was this helpful? Yes

“Shocking. Funny how all the other reviews say the same ......”

Share on :
Aug 15,2017
Minithumbdown
By: 'Shocked & Appalled'
Aug 15,2017
6 people found
this helpful
Shocking. Funny how all the other reviews say the same thing. James was the most incompetant person I have met, couldnt answer simple questions, like what furniture is staying? 4 weeks and countless emails and still no idea. Also told us the only fees will be ...
read full review
Comment on agent fees
Deposit was fine, inventory check was unacceptable as the landlord does the inventory and the agent doesnt do anything. The worst thing is the ‚£114 to resign every year, for them to do jack s**t.
Was this helpful? Yes

“They lied about the number of people they had to ......”

Share on :
Aug 09,2017
Minithumbdown
By: 'Taboo'
Aug 09,2017
10 people found
this helpful
They lied about the number of people they had to view the house. When we signed only one person came round and they offered 50k of the asking price and was trying to bully us into accepting this, even though they said they had 4 other ...
read full review
Comment on agent fees
BAD, THEY ARE GETTING PAID FOR NOT DOING ANYTHING
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Brown & Merry

Individual Branch Awards


.
As Seen On

Find the Best Agent to
Sell or Rent Your Home