Brown & Merry
3.4/5, 58 reviews
64% recommended
33% sales valuation accuracy
58% sales fee satisfaction
Member of Sequence, a national network of over 310 offices around the country. show more Member of Sequence, a national network of over 310 offices around the country.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 33% 58% £137,500 £1,234,567
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
17 3 11 5 4 2 1 0 4 11
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“The service is generally good, it has improve......”

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Mar 09,2020
Minithumbup
By: 'ANN COBBAN'
Mar 09,2020
0 people found
this helpful
The service is generally good, it has improved since Jordon Sendall took over my account. He is professional and very clear in his communication, he also keeps on top of my requests and follows up, this has given my confidence in the service....
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“This survey is not very suited to our situati......”

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Mar 09,2020
Minithumbup
By: 'John Weston'
Mar 09,2020
0 people found
this helpful
This survey is not very suited to our situation. I was not able to enter our full telephone number in Germany (which is 0049 6195 9760097) The property is handled via Sequence and not via a Brown and Merry office. The review title was automatically changed from the ...
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“Really lovely people, so attentive and unders......”

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Feb 06,2020
Minithumbup
By: 'Sophie Brewer'
Feb 06,2020
0 people found
this helpful
Really lovely people, so attentive and understanding to our situation. Both in person and over the phone, they were all very good....
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“Thanks to Amir and the team at the Berkhamste......”

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Dec 17,2019
Minithumbup
By: 'Lawrence Garratt'
Dec 17,2019
0 people found
this helpful
Thanks to Amir and the team at the Berkhamsted branch. Always available, ready to help and a pleasure to do business with....
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“I am very happy with the service I got from M......”

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Dec 06,2019
Minithumbup
By: 'Natalie Stuart'
Dec 06,2019
0 people found
this helpful
I am very happy with the service I got from Mathew Quinney of the Leighton Buzzard branch . Mathew went above and beyond to make the process of moving less stressful for myself and my two children, and we was in our property in less than ...
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“Jordon has always been helpful and resourcefu......”

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Nov 27,2019
Minithumbup
By: 'Zahra Treggiden'
Nov 27,2019
1 people found
this helpful
Jordon has always been helpful and resourceful, as have the whole team. I can highly recommend their services. Thank you for Your help...
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“Excellent service. In capable hands....”

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Nov 21,2019
Minithumbup
By: 'Jane Hunt'
Nov 21,2019
2 people found
this helpful
The service I have received from Brown & Merry is, on the whole, excellent. I have received excellent customer service from Jordon Sendall who is helpful, efficient and proactive. Also from Joanne Wallis and Emily Walker from the Berkhamsted branch who have recently found me a ...
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“I regret of coming to BrownandMerry Alexandra......”

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Nov 21,2019
Minithumbdown
By: 'Nicolae Radulescu'
Nov 21,2019
0 people found
this helpful
I regret of coming to BrownandMerry Alexandra took us money 186£ for holding deposit or processing fee.I never thought they are not going to refund back once you dont get to rent the property.She just let us know as she dont care.You should ...
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“Good Lettings Agent...”

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Sep 23,2019
Minithumbup
By: 'Natalie Hill'
Sep 23,2019
0 people found
this helpful
Used Brown and Merry for our new tenancy and has been a very smooth process. Sorting out the payments and documents has been very quick and efficient. Thank you....
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“Brown and Merry will say almost anything ......”

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Sep 06,2019
Minithumbdown
By: 'Justin Deaville'
Sep 06,2019
2 people found
this helpful
Brown and Merry will say almost anything to get you to take a property. Sadly, once I'd moved in, their management was hopeless. During my tenancy I had revamped and redecorated the house. It was pristine when I left. I had the place professionally cleaned, ...
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“I can honestly say that Brown and Merry have ......”

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Jul 03,2019
Minithumbup
By: 'Josephine Nicholas'
Jul 03,2019
0 people found
this helpful
I can honestly say that Brown and Merry have given me a five star service. I have just sold my house with them and will be completing this Friday. The first call I made to them, I spoke to Sarah who gave me every confidence ...
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“We had a Very helpful young lady Megan Avery who literally couldn't b more helpful to us with our choice.pleasure doing business ....”

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Mar 12,2019
Minithumbup
By: 'Darren'
Mar 12,2019
0 people found
this helpful
Today we were seen by a young lady Megan Avery who was very helpful polite and keen to make sure we were happy in every way.i would highly recomend her to anyone.will b sure to make sure we have her again....
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Comment on agent fees
Very reasonable
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“Helpful and friendly...”

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Mar 02,2019
Minithumbup
By: 'Martin'
Mar 02,2019
0 people found
this helpful
Very professional all the way through the rental process. Nothing was too much trouble always have time to help me through the rental proccess...
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Comment on agent fees
Very fair and competative
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“Excellent relationship...”

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Feb 26,2019
Minithumbup
By: 'Simon'
Feb 26,2019
0 people found
this helpful
I've been with brown and merry for 8 years now and rent out two properties, I've always found them to be highly professional and Nicole has been an asset to them for a long time. I would not even think to rent with anyone else. Thank ...
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Comment on agent fees
Excellent
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“Salvation!...”

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Feb 25,2019
Minithumbup
By: 'Landlord'
Feb 25,2019
0 people found
this helpful
After receiving very poor responses, (in fact no response at all from two e-mails), from the local branch regarding an issue with inventories, I telephoned their Norwich LSR (centre dealing with lettings) and spoke with Jordan Sendall. He was very helpful and grasped the situation ...
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“Not great apart from my dealings with jade revill...”

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Aug 16,2018
Minithumbup
By: 'Nick callaghan'
Aug 16,2018
1 people found
this helpful
Jade revill was the only positive in my experience. She was fantastic and very professional in every aspect. I will recommend jade to all my Tennants moving foward. I wii use brown n merry again only because of jade. If she was to leave then ...
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Comment on agent fees
Bad
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“Brilliant...”

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Aug 03,2018
Minithumbup
By: 'Water1'
Aug 03,2018
0 people found
this helpful
Lauren Collins was a great help through the whole process - thank you it made a bad situation slightly better not having to deal with lots of issues, emails etc...
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“morgage...”

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Jun 14,2018
Minithumbup
By: 'Russell'
Jun 14,2018
0 people found
this helpful
Ben from Chesham was a big help in a big way, when ever we needed help nothing was to much bother...
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Comment on agent fees
Good
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“Renewals...”

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May 28,2018
Minithumbup
By: 'Aylesbury Landlord'
May 28,2018
1 people found
this helpful
Maddie has managed my renewals for quite some time and has always done an excellent job. She always reminds me in good time when renewal is due and completes the process with quiet efficiency. An excellent Renewals Coordinator....
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“Rosie is the best ! 😀...”

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May 09,2018
Minithumbup
By: 'Alan'
May 09,2018
1 people found
this helpful
Rosie was my first and only point of contact when my heating and hot water went adios .... She sorted it all out alla Winston Wolf style .. When the poop hits the fan ... call Rosie Mann ......
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“Shockingly unprofessional...”

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May 02,2018
Minithumbdown
By: 'First time buyers'
May 02,2018
4 people found
this helpful
Viewed a property with Nick, made an immediate offer and was informed that it would be passed onto the vendor. We received a call to inform us that we would have to "support" our offer by providing proof of income/mortgage etc and they needed ...
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“Liam Cleeton has been amazing in dealing with issues we had experienced in the our property....”

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Apr 30,2018
Minithumbup
By: 'Shamima'
Apr 30,2018
0 people found
this helpful
I have previously been dealing with another member of the team who was nothing like Liam. Liam understood the problem we were facing with Hot Water Issue in the property and has been absolutely amazing in trying to resolve the problem. He has an very ...
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Comment on agent fees
Great
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“Stunning Lady with Great communications skills...”

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Apr 14,2018
Minithumbup
By: 'Nicole a value letting manager'
Apr 14,2018
0 people found
this helpful
Nicole always been fantastic with her work she does all work what I have been instructed with putting he heart. excellent nature and communications skills....
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Comment on agent fees
good
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“Mortgage for house purchase...”

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Apr 13,2018
Minithumbup
By: 'M Siderman'
Apr 13,2018
0 people found
this helpful
I recently purchased a house, and prior to finding my eventual purchase, I consulted several different financial consultants, in order to obtain the best and most appropriate mortgage for my circumstances, which were not completely straight forward. I was frankly not impressed with the first 3 ...
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Comment on agent fees
I consider the fees to be consistent with the standard market fees.
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“Exceptional...”

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Apr 11,2018
Minithumbup
By: 'Exceptional'
Apr 11,2018
0 people found
this helpful
When selling my late father's property it had been a significant number of years since I had sold any property, let alone someone elses. Every step of the way , the team , all of them, were curtis ,supportive, and very helpful. The guidance provided by Matt ...
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Comment on agent fees
I do think All high st agent fees are expensive , but on this occasion I can only say I felt I had value for money , as I felt the team worked very hard on my behalf to get the property sold.
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“Brilliant!...”

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Mar 30,2018
Minithumbup
By: 'Andy LL'
Mar 30,2018
1 people found
this helpful
Rented out two of my properties through brown and Merry and unlike other experiences with other agents it went smooth from start to finish....
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Comment on agent fees
Very reasonable fees
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“Awful...”

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Mar 26,2018
Minithumbdown
By: 'SarahJane'
Mar 26,2018
5 people found
this helpful
Consistently chased for a response or answers to queries. They never had the answers or made an effort to find out more information from sellers. Someone we knew viewed the same house separately and were told different information to myself so they must have lied ...
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“After a recent and for me a first experience of ......”

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Mar 08,2018
Minithumbup
By: 'Fenella'
Mar 08,2018
1 people found
this helpful
After a recent and for me a first experience of a change of tenant at a fully managed apartment there were a number of issues at the apartment which have been fairly quickly rectified (at a cost) and the apartment has been re-let swiftly. However ...
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Comment on agent fees
I pay a percentage of rental income and am so pleased that I made the decision to be fully managed.
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“The Leighton Buzzard branch of Brown and Merry's is shockingly ......”

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Feb 26,2018
Minithumbdown
By: 'lblb2018'
Feb 26,2018
6 people found
this helpful
The Leighton Buzzard branch of Brown and Merry's is shockingly bad. The staff take days to respond to emails and then only give one sentence responses when they do and ignore half of your queries. They never return calls when the say they will. Then ...
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“Lauren has been extremely helpful in assisting us with everything ......”

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Feb 13,2018
Minithumbup
By: 'Jess & Tom'
Feb 13,2018
0 people found
this helpful
Lauren has been extremely helpful in assisting us with everything to do with our property, always happy to hear from us and extremely kind and understanding of any issues we have. I genuinely feel as though she goes above and beyond for her customers, and ...
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Comment on agent fees
good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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