• Carl Watts  M.N.A.E.A.
    Carl Watts M.N.A.E.A.
  • Mandy Bourchier  A.N.A.E.A.
    Mandy Bourchier A.N.A.E.A.
  • Paul Gettings M.N.A.E.A.
    Paul Gettings M.N.A.E.A.
  • Debbie Adam-Watts
    Debbie Adam-Watts
  • Matthew Sweet  M.A.R.L.A
    Matthew Sweet M.A.R.L.A
  • Bal Singh
    Bal Singh
  • Andrew Bewick M.A.R.L.A.
    Andrew Bewick M.A.R.L.A.
  • Aaron Batten
    Aaron Batten
  • Caroline Oldham
    Caroline Oldham
Since 1996, Brown & Cockerill Estate Agents have been building a reputation as one of the most highly regarded independent estate agents in Rugby, Warwickshire. We firmly believe in the traditional values of client care, and pride ourselves on offering an honest and professional service, delivered by friendly and experienced staff.

We promise to listen closely to your needs and requirements and have a genuine commitment to building lasting relationships. The breadth of our services combined wit
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12 Regent Street
Rugby
Warwickshire
CV21 2QF
01788 551111

 
Feb 14,2018
Minithumbup
Paul Gettings M.N.A.E.A.
By: 'Doris and Brian'
Feb 14,2018
0 people found
this helpful
Paul was very helpful and gave an immediate response to our many requests. We were regularly updated with the progress of our sale and the progress with the lower chain. Well done...
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Comment on agent fees
We thought that the fees were below normal fees and acceptable.
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Jan 27,2018
Minithumbup
Aaron Batten
By: 'ET'
Jan 27,2018
0 people found
this helpful
We were extremely happy with the service that we received from Aaron and the team at Brown and Cockerill during the sale of our house. Aaron was extremely good at keeping us up to date on the process and we found him to be very easy to communicate with. Thanks for your help Aaron!...
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Jan 24,2018
Minithumbup
Mandy Bourchier A.N.A.E.A.
By: 'Robert.F'
Jan 24,2018
0 people found
this helpful
Very happy with the service I received from Mandy and Aaron. I am very pleased with their professionalism and how quickly things have come to a good end. Thank you again....
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Comment on agent fees
Good
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Jan 18,2018
Minithumbup
Aaron Batten
Mandy Bourchier A.N.A.E.A.
By: 'Gary Payne'
Jan 18,2018
0 people found
this helpful
I would like to say a big thank you to both Mandy and Aaron for all of the help and guidance given during the entire selling process. I found them to be extremely professional and knowledgeable during the process and with a totally Γ’Β€Βœcan doҀ attitude that always instilled confidence. As ever, some problems arose during the sale but Aaron met them with positive actions that quickly resolved the issues. Aaron's level of communication can only be described as outstanding, with regular...
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Comment on agent fees
I found that I received a level of service I would have expected to pay more for.
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By: Carl Watts (Managing Director)
Jan 18, 2018
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Thank you for your kind comments and constructive feedback. It is always nice for the team to receive acknowledgement for their hard work. Much appreciated. ...
Jan 16,2018
Minithumbup
Paul Gettings M.N.A.E.A.
Aaron Batten
By: 'Elaine'
Jan 16,2018
1 people found
this helpful
Very pleased with the service we received from Paul and Aaron as well as their colleagues Mandy and Carl. We always felt as if every member of staff was working to help us achieve a sale and are delighted with the end result....
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Comment on agent fees
Good
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By: Carl Watts (Managing Director)
Jan 16, 2018
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Thank you for your feedback and kind comments Elaine. It was a pleasure to help with your move and am delighted to hear you have been happy with our service. Thank you once again. ...
Jan 15,2018
Minithumbup
Aaron Batten
By: 'Megan'
Jan 15,2018
0 people found
this helpful
Aaron made the purchase of our new house a breeze after having a house purchase fall through with a different sale agent . He made it a stress free transaction and nothing was too much to ask excellent customer care ....
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Jan 12,2018
Minithumbup
Aaron Batten
By: 'Glen'
Jan 12,2018
0 people found
this helpful
The service we received from Aaron and the team throughout our sale & purchase was excellent. Purchasing a new build property, we were under pressure to exchange as quickly as possible, and they managed to get us there within 6 weeks of us selling our property. We were kept extremely well informed throughout by Aaron, and also by other members of the team when necessary. Overall, a hassle-free and smooth sale of our property, during what are normally stressful times! Would highly recommend....
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Comment on agent fees
Very competitive
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By: Carl Watts
Jan 12, 2018
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Thank you for your positive feedback. I am delighted to hear that you have been pleased with our service and trust that you will both make your new house a home very soon and have many happy years there. Best wishes and kindest regards - Carl Watts (Managing Director) ...
Dec 04,2017
Minithumbdown
Aaron Batten
Mandy Bourchier A.N.A.E.A.
By: 'mamamoggy'
Dec 04,2017
0 people found
this helpful
Aaron was the member of staff who sold us the new house and Mandy came round and put our old house on the market. Aaron got us a good price for our old house too - when it sold. We had regular updates and throughout the process they gave the most honest updates. I would recommend taking their advice on the solicitor to use too. Our vender did and it was excellent. They are a very understanding team and caring....
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Nov 21,2017
Minithumbup
Paul Gettings M.N.A.E.A.
Aaron Batten
By: 'Sean Gosling'
Nov 21,2017
0 people found
this helpful
Excellent service from Paul and the team, under what turned out to be very challenging circumstances. Despite the hurdles during the sales process, Paul and Aaron managed to keep the sale on track, and the sale completed in the end. A big thanks to both and I would highly recommend....
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Comment on agent fees
Fair
Was this helpful? Yes
Sep 21,2017
Minithumbup
Aaron Batten
By: 'Anna Geme'
Sep 21,2017
0 people found
this helpful
This was our first time we were doing the whole procedure, from the beginning Aaron has been very helpful very professional he explained what I've needed to do in every stage.I will be using his services again in the future....
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Sep 21,2017
Minithumbup
Aaron Batten
By: 'M Shah'
Sep 21,2017
0 people found
this helpful
Aaron was truly outstanding in keeping me informed at each stage of the proceedings and put me at ease throughout the process. I always received a quick response to all my queries. He is very courteous and has a very mature attitude in dealing with difficult matters. I hope he has a successful and wonderful career in his chosen profession. His passion for the job is without question....
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Sep 11,2017
Minithumbup
Aaron Batten
By: 'Paula'
Sep 11,2017
0 people found
this helpful
Aaron was friendly and helpful throughout the whole process. He has an honest and open approach and was very supportive....
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Comment on agent fees
N/A
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Sep 11,2017
Minithumbup
Aaron Batten
By: 'Paula'
Sep 11,2017
0 people found
this helpful
Aaron was friendly and helpful throughout the whole process. He has an honest and open approach and was very supportive....
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 06,2017
Minithumbup
Paul Gettings M.N.A.E.A.
By: 'Lewis Hetherington'
Sep 06,2017
1 people found
this helpful
Very professional service from Paul at Brown & Cockerill, easy to get hold of when needed assistance with the purchase of my property. Would recommend Brown & Cockerill without a doubt....
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Sep 06,2017
Minithumbup
Mandy Bourchier A.N.A.E.A.
Aaron Batten
By: 'Wendy Woodings'
Sep 06,2017
0 people found
this helpful
I am extremely happy with the service provided by Mandy and Aaron during the sale process of my mother's property. From our first enquiry to instruction for sale, viewing arrangements, detailed feedback and completion the service was friendly, approachable, professional and efficient. At all times our requirements were fulfilled and we felt valued. It was a pleasure to deal with Brown & Cockerill and I have no hesitation in recommending them....
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Comment on agent fees
Excellent. Clearly explained at initial enquiry and even though instruction was some months later the fees were as discussed.
Was this helpful? Yes
Sep 06,2017
Minithumbup
Paul Gettings M.N.A.E.A.
By: 'maxine gregory'
Sep 06,2017
1 people found
this helpful
Popular property with a lot of interest. fair and honest approach to the offers and subsequent acceptance of my offer. Pleasant and professional to deal with...
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Comment on agent fees
No fees incurred, I was the purchaser not the vendor
Was this helpful? Yes
Sep 05,2017
Minithumbup
Mandy Bourchier A.N.A.E.A.
By: 'A & J'
Sep 05,2017
1 people found
this helpful
WE found Mandy Bourchier was an extremely helpful and honest and knowledgeable person in her advice to us as well as a personable lady. Although we did not sell through her in the end we wish we had contacted her first, We would not hesitate in using her again in future moves....
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Comment on agent fees
Very reasonable and competative.
Was this helpful? Yes
Aug 08,2017
Minithumbup
Paul Gettings M.N.A.E.A.
By: 'Mr Atwal'
Aug 08,2017
1 people found
this helpful
The service provided by the whole team of staff member was very professional and efficent. I would highly recommend them to others looking to buy or sale a property....
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Jul 26,2017
Minithumbup
Mandy Bourchier A.N.A.E.A.
Carl Watts M.N.A.E.A.
By: 'Jenna'
Jul 26,2017
1 people found
this helpful
I have recently had fantastic service from Mandy and Carl in the sale of my property. I couldn't have asked for any more from an estate agent....
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Jul 25,2017
Minithumbup
Aaron Batten
By: 'Lee & Porcia'
Jul 25,2017
1 people found
this helpful
Aaron was friendly and helpful throughout the whole process, from viewing the property, to purchase completion. He answered every inquiry made on the purchase when asked quickly and professionally, he is a great credit to the Brown & Cockerill team....
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Comment on agent fees
N/A
Was this helpful? Yes
Jul 07,2017
Minithumbup
Aaron Batten
By: 'Chris & Victoria'
Jul 07,2017
0 people found
this helpful
Aaron's open and transparent approach to the process enabled our purchase to get off to a flying start. His knowledge on property and his advice towards our survey results enabled us to tackle the purchase in the most efficient way possible. His constant communication and positive attitude led us to complete our purchase despite stressful chain related times Thank you Aaron :)...
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Comment on agent fees
N/A
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Jul 06,2017
Minithumbup
Paul Gettings M.N.A.E.A.
By: 'Sarah'
Jul 06,2017
1 people found
this helpful
Fantastic service! Paul kept us fully informed the whole way through our purchase, he was professional, with excellent communication skills, honest & reliable. He would get back to us the same day if we contacted him with a query. He enabled us to have a very smooth purchase, and we are very grateful....
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Comment on agent fees
NA
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Jun 11,2017
Minithumbup
Aaron Batten
Matthew Sweet M.A.R.L.A
By: 'Marcus M'
Jun 11,2017
0 people found
this helpful
I used Brown and Cockerill first as Letting Agents and then to sell my property. With regards to the Letting form the outset Matthew Sweet, Andrew Bewick and team were very professional and kept me updated on every step from finding suitable tenants to keeping in touch each month to let me know what was happening. I can not fault their service and would thoroughly recommend them as letting agents. When I came to sell the property again I choose the same agent not only for ease due to them alr...
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Comment on agent fees
Very reasonable fees. They tell you exactly what your getting with no hidden extras.
Was this helpful? Yes
By: Matthew Sweet
Jun 13, 2017
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Hi Marcus. Do apprecaite the kind and honest review which I'm sure potential clients will benefit from in the future. Kind regards, Matthew ...
Jun 08,2017
Minithumbup
Aaron Batten
By: 'Becky'
Jun 08,2017
0 people found
this helpful
From the beginning of buying the property Aaron has been very helpful and professional at every stage, with it being my first property he has taken the time to explain what is going on and explained what I've needed to do. I felt in very good hands, his knowledge was extremely useful and whenever the process needed pushing along he would ring up the third parties and get it moving along. I definitely will be using his services again in the future....
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Was this helpful? Yes
Jun 07,2017
Minithumbup
Paul Gettings M.N.A.E.A.
By: 'Stewart T.'
Jun 07,2017
0 people found
this helpful
Paul is a 5 star Agent! The Real Deal! Very Professional ,Knowledgable and punctilious from viewing to completion when buying our new house.Always kept well informed on progress Again Many Thanks....
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Jun 05,2017
Minithumbup
Aaron Batten
By: 'Ghouse Syed'
Jun 05,2017
0 people found
this helpful
Aaron is a professional and transparent property sales negotiator. We've gone through a very lengthy home completion process due to long chain but Aaron kept us up to date in each and every phase that helped us to get away some stress. I would like to thank Aaron for his support and guidance throughout the home purchase process....
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Jun 05,2017
Minithumbup
Paul Gettings M.N.A.E.A.
By: 'Aimee'
Jun 05,2017
0 people found
this helpful
Paul was absolutely fantastic throughout the whole selling process! Our property sold on the first day. I can't recommend Brown & Cockerill enough. We will definitely be using them again when needed!...
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Comment on agent fees
The selling fees were very reasonable compared to others
Was this helpful? Yes
Jun 01,2017
Minithumbup
Matthew Sweet M.A.R.L.A
By: 'John Crowne'
Jun 01,2017
0 people found
this helpful
Excellent service and brilliant at what he dose will always use them and recommend them vey professional and knows the market very well...
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Comment on agent fees
Good
Was this helpful? Yes
By: Matthew Sweet
Jun 02, 2017
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Thank you for your kind words John, its much apprecaited and I'm glad you're happy with the service ...
May 10,2017
Minithumbup
Caroline Oldham
By: 'The Grieve Family.'
May 10,2017
0 people found
this helpful
Following our recent dealings with Caroline, we wanted to thank her for the professional and knowledgeable approach she provided towards our stressful move. She was always willing to help and was very patience with our huge lifestyle dilemma. Thank you so much and we will definately recommend your company to our friends and colleagues....
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Comment on agent fees
Good and fair
Was this helpful? Yes
Apr 13,2017
Minithumbup
Paul Gettings M.N.A.E.A.
By: 'Sylwia and Rafal'
Apr 13,2017
0 people found
this helpful
Paul helped us through the whole house buying phase without any problems. Always served good advice. Service at the highest level. To all buyers I wish the service we have had. Thank you....
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Areas covered
  • CV21
  • CV22
  • CV23
  • NN6

NAEA ARLA TPOS DPS Relocation Agent Network Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 0 7 1 58 1 28 0 3 0

Job vacancies

Please see a list of jobs available

Agent Fees

Our fee structure reflects the level of marketing and service you as a client require. We recognise and appreciate that not every seller or property sale is the same and can therefore prepare a bespoke marketing plan to suit your individual needs. Please call one of our expert valuers to discuss your requirements in more detail.
Last updated at 12:50 PM 06/09/2017 by Carl Watts

Complaints Procedure

We aim to provide a first class service to all of our customers, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

In the unlikely event that you feel dissatisfied with our service, our aim is to deal with your problem sympathetically, fairly and quickly. However, if you feel that your complaint has not been resolved to your satisfaction, then as members of The Property Ombudsman scheme, you have the right to have this reviewed by them.

Please note that the Property Ombudsman will not investigate your complaint before you have completed our complaints procedure, and received a letter from us giving our final response.

Complaints procedure:

1. Please raise your complaint with the property advisor that is handling your case who will try to resolve your complaint as quickly as possible.

2. If the property advisor cannot resolve the issue for you, then please submit your complaint in writing addressed to the Branch Manager.

3. We will respond to your complaint in writing within 3 working days and commence with a full investigation.

4. A full written outcome will be sent to you within 15 working days (in line with the Property Ombudsman guidelines).

5. If you are not satisfied with the full written outcome response from the Branch Manager, you can write to the Managing Director who will respond to you with a statement if the final findings of the matter within 15 days.

6. If you are still not satisfied with the outcome, you can raise your complaint with the Property Ombudsman http://www.tpos.co.uk/.
The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.

7. When you have raised a complaint with the Property Ombudsman they will write to us requesting our version of events. A case officer with then undertake a formal review of your complaint based on the evidence and documents from both sides.
Last updated at 12:50 PM 06/09/2017 by Carl Watts
Carl Watts  M.N.A.E.A. Carl Watts M.N.A.E.A.
Managing Director/Partner
4 reviews

About Carl I have been helping people buy or sell property in Rugby for over 21 years. I can advise on all aspects of the market including the buying and selling of residential property, land acquisition and dis View full profile
Mandy Bourchier  A.N.A.E.A. Mandy Bourchier A.N.A.E.A.
Branch Manager
23 reviews

About Mandy Over the last 20 years I have worked across all sectors of the industry, gaining invaluable knowledge of property marketing, customer service, negotiation and valuation. I have received awards for bot View full profile
Paul Gettings M.N.A.E.A. Paul Gettings M.N.A.E.A.
Assistant Branch Manager
25 reviews

About Paul Having been born and brought up in Rugby, I can claim to know town and area better than most. I have worked within the property industry for over 16 years now, so have built up an extensive knowledge View full profile
Debbie Adam-Watts Debbie Adam-Watts
Mortgage Advisor
0 reviews

About Debbie Having worked within the mortgage and financial services industry since 1996, I have helped a wealth of buyers and sellers with their mortgage needs. With the majority of major banks and building soci View full profile
Matthew Sweet  M.A.R.L.A Matthew Sweet M.A.R.L.A
Lettings Director
14 reviews

About Matthew I have worked within the sales and letting sectors for more than 10 years now and am an active member of The Association of Letting Agents. Whether it is finding the right tenant for your property, ma View full profile
Bal Singh Bal Singh
Principal
1 reviews

About Bal Property has been my passion, having been involved in both residential and commercial property for over two decades. I take immense pride in seeing the Brown & Cockerill team establish themselves View full profile
Andrew Bewick M.A.R.L.A. Andrew Bewick M.A.R.L.A.
Lettings Manager
8 reviews

About Andrew Attention to detail is key - whether that be in the terms and conditions of the tenancy agreement or in the condition and presentation of the property. I have worked within the industry for over 14 ye View full profile
Aaron Batten Aaron Batten
Sales Negotiator
41 reviews

About Aaron Prior to starting my career in estate agency, I worked extensively within the customer services sector. The training and experience that I gained have given me the knowledge and confidence to apply to View full profile
Caroline Oldham Caroline Oldham
Lettings Coordinator
1 reviews

About Caroline In between starting a family, I have worked within the Rugby estate agency industry for over 25 years. I think the best part about my job is meeting new people and nothing pleases me more than being a View full profile

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