• Staff picture
    Carl Watts M.N.A.E.A.
  • Staff picture
    Mandy
  • Staff picture
    Paul
  • Staff picture
    Matthew Sweet M.A.R.L.A
  • Staff picture
    Bal
  • Staff picture
    Andrew
  • Staff picture
    Aaron
  • Staff picture
    Caroline
Since 1996, Brown & Cockerill Estate Agents have been building a reputation as one of the most highly regarded independent estate agents in Rugby, Warwickshire. We firmly believe in the traditional values of client care, and pride ourselves on offering an honest and professional service, delivered by friendly and experienced staff.

We promise to listen closely to your needs and requirements and have a genuine commitment to building lasting relationships. The breadth of our services combined wit
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Oct 28,2017
Minithumbup
By: 'Jill Phillipson'
Oct 28,2017
0 people found
this helpful
I found that all the agents were friendly, helpful and informative, and responded quickly to any enquiries I had. Special thanks to Aaron, Paul and Mandy who I had the most contact with....
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Comment on agent fees
Good
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Jun 16,2017
Minithumbup
Aaron
By: 'Rebecca'
Jun 16,2017
0 people found
this helpful
We used Brown & Cockerill to sell our house and were very pleased with the service from the valuation all the way through to exchange of contracts. Aaron was very professional throughout the whole process, communication was of a high standard and we were updated ...
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Comment on agent fees
Good
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Nov 17,2014
Minithumbup
By: 'Liz'
Nov 17,2014
2 people found
this helpful
I was very pleased with the support I received from Tracey once we had accepted an offer. She ensured that everybody was communicated with and ensured that things kept on track. I am sure that without her the final stages of this sale would not ...
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Areas covered
  • CV21
  • CV22
  • CV23
  • NN6

NAEA ARLA TPOS DPS Relocation Agent Network Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 0 7 1 63 1 28 0 3 0

Agent Fees

Our fee structure reflects the level of marketing and service you as a client require. We recognise and appreciate that not every seller or property sale is the same and can therefore prepare a bespoke marketing plan to suit your individual needs. Please call one of our expert valuers to discuss your requirements in more detail.
Last updated at 12:50 PM 06/09/2017 by Carl Watts

Complaints Procedure

We aim to provide a first class service to all of our customers, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

In the unlikely event that you feel dissatisfied with our service, our aim is to deal with your problem sympathetically, fairly and quickly. However, if you feel that your complaint has not been resolved to your satisfaction, then as members of The Property Ombudsman scheme, you have the right to have this reviewed by them.

Please note that the Property Ombudsman will not investigate your complaint before you have completed our complaints procedure, and received a letter from us giving our final response.

Complaints procedure:

1. Please raise your complaint with the property advisor that is handling your case who will try to resolve your complaint as quickly as possible.

2. If the property advisor cannot resolve the issue for you, then please submit your complaint in writing addressed to the Branch Manager.

3. We will respond to your complaint in writing within 3 working days and commence with a full investigation.

4. A full written outcome will be sent to you within 15 working days (in line with the Property Ombudsman guidelines).

5. If you are not satisfied with the full written outcome response from the Branch Manager, you can write to the Managing Director who will respond to you with a statement if the final findings of the matter within 15 days.

6. If you are still not satisfied with the outcome, you can raise your complaint with the Property Ombudsman http://www.tpos.co.uk/.
The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.

7. When you have raised a complaint with the Property Ombudsman they will write to us requesting our version of events. A case officer with then undertake a formal review of your complaint based on the evidence and documents from both sides.
Last updated at 12:50 PM 06/09/2017 by Carl Watts
Staff picture Carl Watts M.N.A.E.A.

Staff picture Mandy

Staff picture Paul

Staff picture Matthew Sweet M.A.R.L.A

Staff picture Bal

Staff picture Andrew

Staff picture Aaron

Staff picture Caroline


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