• Carl Watts  M.N.A.E.A.
    Carl Watts M.N.A.E.A.
  • Mandy Bourchier  A.N.A.E.A.
    Mandy Bourchier A.N.A.E.A.
  • Paul Gettings M.N.A.E.A.
    Paul Gettings M.N.A.E.A.
  • Debbie Adam-Watts
    Debbie Adam-Watts
  • Matthew Sweet  M.A.R.L.A
    Matthew Sweet M.A.R.L.A
  • Bal Singh
    Bal Singh
  • Andrew Bewick M.A.R.L.A.
    Andrew Bewick M.A.R.L.A.
  • Aaron Batten
    Aaron Batten
  • Caroline Oldham
    Caroline Oldham
Since 1996, Brown & Cockerill Estate Agents have been building a reputation as one of the most highly regarded independent estate agents in Rugby, Warwickshire. We firmly believe in the traditional values of client care, and pride ourselves on offering an honest and professional service, delivered by friendly and experienced staff.

We promise to listen closely to your needs and requirements and have a genuine commitment to building lasting relationships. The breadth of our services combined wit
Read full description...

12 Regent Street
Rugby
Warwickshire
CV21 2QF
01788 551111

 
www.brownandcockerill.co.uk Properties for sale
Properties for rent
Oct 26,2015
Minithumbdown
Matthew Sweet M.A.R.L.A
By: 'steve'
Oct 26,2015
0 people found
this helpful
We had an agreement with the agency including a gardener, he came once in 12 months, then he said do it yourself or I put up your rent, had backlog on drains, your responsibility, pay to get it cleaned I was told, overall I found Matt felt he was doing me a favour being there, fit a thousand pounds a month I expected service. Overall worst agency I have ever dealt with...
read full review
What agent could do to change your mind?
Been more professional and listened
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Was this helpful? Yes
By: Matthew
Oct 26, 2015
View all comments (1)
Good afternoon Steve. The review received is extremely disappointing given our discussion on Saturday and your subsequent verbal apology further to our meeting. As mentioned, we strive to work for all parties involved within the transaction and as amicably as possible. I'm am very sorry that you have felt the need to use this platform to convey your opinion / thoughts but can assure you that any points we have spoken about will be dealt with accordingly, and as they have in the past. Kind reg ...
Areas covered
  • CV21
  • CV22
  • CV23
  • NN6

NAEA ARLA TPOS DPS Relocation Agent Network Move With Us


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Job vacancies

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Agent Fees

Our fee structure reflects the level of marketing and service you as a client require. We recognise and appreciate that not every seller or property sale is the same and can therefore prepare a bespoke marketing plan to suit your individual needs. Please call one of our expert valuers to discuss your requirements in more detail.
Last updated at 12:50 PM 06/09/2017 by Carl Watts

Complaints Procedure

We aim to provide a first class service to all of our customers, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

In the unlikely event that you feel dissatisfied with our service, our aim is to deal with your problem sympathetically, fairly and quickly. However, if you feel that your complaint has not been resolved to your satisfaction, then as members of The Property Ombudsman scheme, you have the right to have this reviewed by them.

Please note that the Property Ombudsman will not investigate your complaint before you have completed our complaints procedure, and received a letter from us giving our final response.

Complaints procedure:

1. Please raise your complaint with the property advisor that is handling your case who will try to resolve your complaint as quickly as possible.

2. If the property advisor cannot resolve the issue for you, then please submit your complaint in writing addressed to the Branch Manager.

3. We will respond to your complaint in writing within 3 working days and commence with a full investigation.

4. A full written outcome will be sent to you within 15 working days (in line with the Property Ombudsman guidelines).

5. If you are not satisfied with the full written outcome response from the Branch Manager, you can write to the Managing Director who will respond to you with a statement if the final findings of the matter within 15 days.

6. If you are still not satisfied with the outcome, you can raise your complaint with the Property Ombudsman http://www.tpos.co.uk/.
The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.

7. When you have raised a complaint with the Property Ombudsman they will write to us requesting our version of events. A case officer with then undertake a formal review of your complaint based on the evidence and documents from both sides.
Last updated at 12:50 PM 06/09/2017 by Carl Watts
Carl Watts  M.N.A.E.A. Carl Watts M.N.A.E.A.
Managing Director/Partner
4 reviews

About Carl I have been helping people buy or sell property in Rugby for over 21 years. I can advise on all aspects of the market including the buying and selling of residential property, land acquisition and dis View full profile
Mandy Bourchier  A.N.A.E.A. Mandy Bourchier A.N.A.E.A.
Branch Manager
20 reviews

About Mandy Over the last 20 years I have worked across all sectors of the industry, gaining invaluable knowledge of property marketing, customer service, negotiation and valuation. I have received awards for bot View full profile
Paul Gettings M.N.A.E.A. Paul Gettings M.N.A.E.A.
Assistant Branch Manager
23 reviews

About Paul Having been born and brought up in Rugby, I can claim to know town and area better than most. I have worked within the property industry for over 16 years now, so have built up an extensive knowledge View full profile
Debbie Adam-Watts Debbie Adam-Watts
Mortgage Advisor
0 reviews

About Debbie Having worked within the mortgage and financial services industry since 1996, I have helped a wealth of buyers and sellers with their mortgage needs. With the majority of major banks and building soci View full profile
Matthew Sweet  M.A.R.L.A Matthew Sweet M.A.R.L.A
Lettings Director
14 reviews

About Matthew I have worked within the sales and letting sectors for more than 10 years now and am an active member of The Association of Letting Agents. Whether it is finding the right tenant for your property, ma View full profile
Bal Singh Bal Singh
Principal
1 reviews

About Bal Property has been my passion, having been involved in both residential and commercial property for over two decades. I take immense pride in seeing the Brown & Cockerill team establish themselves View full profile
Andrew Bewick M.A.R.L.A. Andrew Bewick M.A.R.L.A.
Lettings Manager
8 reviews

About Andrew Attention to detail is key - whether that be in the terms and conditions of the tenancy agreement or in the condition and presentation of the property. I have worked within the industry for over 14 ye View full profile
Aaron Batten Aaron Batten
Sales Negotiator
35 reviews

About Aaron Prior to starting my career in estate agency, I worked extensively within the customer services sector. The training and experience that I gained have given me the knowledge and confidence to apply to View full profile
Caroline Oldham Caroline Oldham
Lettings Coordinator
1 reviews

About Caroline In between starting a family, I have worked within the Rugby estate agency industry for over 25 years. I think the best part about my job is meeting new people and nothing pleases me more than being a View full profile

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