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    Carl Watts M.N.A.E.A.
  • Staff picture
    Mandy
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    Paul
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    Matthew Sweet M.A.R.L.A
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    Bal
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    Andrew
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    Aaron
  • Staff picture
    Caroline
Since 1996, Brown & Cockerill Estate Agents have been building a reputation as one of the most highly regarded independent estate agents in Rugby, Warwickshire. We firmly believe in the traditional values of client care, and pride ourselves on offering an honest and professional service, delivered by friendly and experienced staff.

We promise to listen closely to your needs and requirements and have a genuine commitment to building lasting relationships. The breadth of our services combined wit
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Oct 26,2015
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Matthew Sweet M.A.R.L.A
By: 'steve'
Oct 26,2015
0 people found
this helpful
We had an agreement with the agency including a gardener, he came once in 12 months, then he said do it yourself or I put up your rent, had backlog on drains, your responsibility, pay to get it cleaned I was told, overall I found Matt ...
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What agent could do to change your mind?
Been more professional and listened
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By: Matthew
Oct 26, 2015
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Good afternoon Steve. The review received is extremely disappointing given our discussion on Saturday and your subsequent verbal apology further to our meeting. As mentioned, we strive to work for all parties involved within the transaction and as amicably as possible. I'm am very sorry that you have felt the need to use this platform to convey your opinion / thoughts but can assure you that any points we have spoken about will be dealt with accordingly, and as they have in the past. Kind reg ...
Areas covered
  • CV21
  • CV22
  • CV23
  • NN6

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Agent Fees

Our fee structure reflects the level of marketing and service you as a client require. We recognise and appreciate that not every seller or property sale is the same and can therefore prepare a bespoke marketing plan to suit your individual needs. Please call one of our expert valuers to discuss your requirements in more detail.
Last updated at 12:50 PM 06/09/2017 by Carl Watts

Complaints Procedure

We aim to provide a first class service to all of our customers, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

In the unlikely event that you feel dissatisfied with our service, our aim is to deal with your problem sympathetically, fairly and quickly. However, if you feel that your complaint has not been resolved to your satisfaction, then as members of The Property Ombudsman scheme, you have the right to have this reviewed by them.

Please note that the Property Ombudsman will not investigate your complaint before you have completed our complaints procedure, and received a letter from us giving our final response.

Complaints procedure:

1. Please raise your complaint with the property advisor that is handling your case who will try to resolve your complaint as quickly as possible.

2. If the property advisor cannot resolve the issue for you, then please submit your complaint in writing addressed to the Branch Manager.

3. We will respond to your complaint in writing within 3 working days and commence with a full investigation.

4. A full written outcome will be sent to you within 15 working days (in line with the Property Ombudsman guidelines).

5. If you are not satisfied with the full written outcome response from the Branch Manager, you can write to the Managing Director who will respond to you with a statement if the final findings of the matter within 15 days.

6. If you are still not satisfied with the outcome, you can raise your complaint with the Property Ombudsman http://www.tpos.co.uk/.
The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.

7. When you have raised a complaint with the Property Ombudsman they will write to us requesting our version of events. A case officer with then undertake a formal review of your complaint based on the evidence and documents from both sides.
Last updated at 12:50 PM 06/09/2017 by Carl Watts
Staff picture Carl Watts M.N.A.E.A.

Staff picture Mandy

Staff picture Paul

Staff picture Matthew Sweet M.A.R.L.A

Staff picture Bal

Staff picture Andrew

Staff picture Aaron

Staff picture Caroline


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