• Carl Watts  M.N.A.E.A.
    Carl Watts M.N.A.E.A.
  • Mandy Bourchier  A.N.A.E.A.
    Mandy Bourchier A.N.A.E.A.
  • Paul Gettings M.N.A.E.A.
    Paul Gettings M.N.A.E.A.
  • Debbie Adam-Watts
    Debbie Adam-Watts
  • Matthew Sweet  M.A.R.L.A
    Matthew Sweet M.A.R.L.A
  • Bal Singh
    Bal Singh
  • Andrew Bewick M.A.R.L.A.
    Andrew Bewick M.A.R.L.A.
  • Aaron Batten
    Aaron Batten
  • Caroline Oldham
    Caroline Oldham
  • claim your profile
    Caroline Halliday Oldham
Moving is a busy and exciting time but Brown & Cockerill Property Services are here to make things run as smoothly as possible whilst giving you all of the assistance you could possibly need.

The company has always used the latest computer and internet technology to expose our properties to the widest possible audience and in wanting to offer the best for our clients, we have rebranded, reinvested and moved into larger premises. Our core values however remain the same.

We feel that the company
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12 Regent Street
Rugby
Warwickshire
CV21 2QF
01788 551111

 
Properties for sale
Properties for rent
May 10,2017
Minithumbup
Caroline Oldham
By:
May 10,2017
0 people found
this helpful
Following our recent dealings with Caroline, we wanted to thank her for the professional and knowledgeable approach she provided towards our stressful move. She was always willing to help and was very patience with our huge lifestyle dilemma. Thank you so much and we will definately recommend your company to our friends and colleagues....
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Comment on agent fees
Good and fair
Was this helpful? Yes
May 05,2017
Minithumbup
Caroline Oldham
By:
May 05,2017
0 people found
this helpful
We recently viewed a property to let in Rugby via yourselves and being new to the area we found Caroline's knowledge and attention to our needs exceeded our expectation and experience from other agents. She was extremely professional at all times and we will highly recommend you. Thank you !...
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Apr 13,2017
Minithumbup
Paul Gettings M.N.A.E.A.
By:
Apr 13,2017
0 people found
this helpful
Paul helped us through the whole house buying phase without any problems. Always served good advice. Service at the highest level. To all buyers I wish the service we have had. Thank you....
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Was this helpful? Yes
Apr 04,2017
Minithumbup
Caroline Halliday Oldham
By:
Apr 04,2017
0 people found
this helpful
What a superb experience renting through this agency! I have never received such a positive, professional level of customer satisfaction making every step of the way so easy and enjpyable and I have been renting for 10 years! Nothing is too much trouble for Caroline and co, so so pleased to be renting with this agent. Very highly recommended....
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Comment on agent fees
Very good especially as the level of service is exceptional.
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By: Matthew Sweet M.A.R.L.A
Apr 04, 2017
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Thank you for your review Julie - I know Caroline will apprecaite the kind words and it's fantastic to hear that you have been pleased with the service provided. ...
Apr 02,2017
Minithumbup
Aaron Batten
Mandy Bourchier A.N.A.E.A.
By:
Apr 02,2017
0 people found
this helpful
From our first valuation to our completion, Brown and Cockerill have been very professional, reliable and friendly to deal with. They have always called with news and kept us up to date with proceedings. They got us the very best price for our property and I would definitely recommend them to anyone looking to sell....
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Comment on agent fees
Reasonable fees, competitive with other agents
Was this helpful? Yes
Apr 01,2017
Minithumbup
Aaron Batten
Mandy Bourchier A.N.A.E.A.
By:
Apr 01,2017
0 people found
this helpful
Well what can I say I think all involved would agree that this particular house sale has been very testing to say the least obviously I can not go into to much detail here but what I can say is that Aaron,s advice and professional guidance throughout the whole process has been both supportive and Calming. He supported us as sellers at every step of the way and went the extra mile to help us reach our goal of selling our property. We chose this company as we bought through them in the past....
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Comment on agent fees
Very fair
Was this helpful? Yes
Mar 22,2017
Minithumbup
Aaron Batten
Mandy Bourchier A.N.A.E.A.
By:
Mar 22,2017
1 people found
this helpful
I recently sold my home through Brown & Cockerill, this was quite a good choice. Mandy came on board and I had several viewings, Mr Aaron Batten took charge of my sale and was excellent throughout, I was informed of everything and treated with kindness and respect. I thank the whole team and would recommend them to all....
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Comment on agent fees
The fee was a little more than I believed it would be.
Was this helpful? Yes
Mar 14,2017
Minithumbup
Aaron Batten
By:
Mar 14,2017
0 people found
this helpful
From very first contact with Aaron at Brown & Cockerill to exchange of contracts, Aaron's professionalism and constant communication made the whole process hassle free and easy to deal with. I was in constant email communication with Aaron, who swiftly liaised with the vendors and returned my communications swiftly, answering all of my questions or queries fully. It was never a fuss to Aaron to organise extra viewings of our chosen property and when there, acted both courteously and professi...
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Comment on agent fees
Not applicable.
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Mar 10,2017
Minithumbup
Paul Gettings M.N.A.E.A.
By:
Mar 10,2017
0 people found
this helpful
Excellent service from Paul, would certainly recommend them. We would certainly use them again good feed back and follow ups after the sale. We had a hic-cup during the sale but we were kept well informed by Paul...
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Comment on agent fees
normal fees
Was this helpful? Yes
Jan 17,2017
Minithumbup
Aaron Batten
By:
Jan 17,2017
0 people found
this helpful
Aaron's knowledgeable and efficient approach was what made us return to Brown and Cockerill when looking to purchase a property in Rugby. Once again Aaron did not disappoint. We viewed several properties during which Aaron was patient and provided us with the time and space to consider all of our options whilst ensuring we were well-informed. Once we located the property for us, Aaron kept us up-to-date throughout the process and dealt with any arising issues with a professional and competent ma...
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Dec 15,2016
Minithumbup
Carl Watts M.N.A.E.A.
By:
Dec 15,2016
0 people found
this helpful
I have nothing but admiration for Carl and his team, I was treated with polite professionalism throughout the process and would not hesitate to recommend them to anyone...
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Comment on agent fees
We were the buyers but gather that the fees are competitive.
Was this helpful? Yes
Oct 11,2016
Minithumbup
Paul Gettings M.N.A.E.A.
By:
Oct 11,2016
0 people found
this helpful
Paul helped our purchase go smoothly and kept us up to date with how it was progressing. He always replied to queries in a timely manor....
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Comment on agent fees
NA
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Oct 04,2016
Minithumbup
Aaron Batten
By:
Oct 04,2016
0 people found
this helpful
We recently bought a property from Brown and Cockerill. Our experience from the outset has been exceptional. We found them to be professional and friendly and they were genuinely pleased for us when our purchase completed. Aaron, in particular, was incredibly professional from our first meeting, when showing us around the property, to the point of completion. Having viewed a number of properties at this point, Aaron really stood out from other agents that we had viewed with....
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Was this helpful? Yes
Sep 24,2016
Minithumbup
Bal Singh
Matthew Sweet M.A.R.L.A
By:
Sep 24,2016
0 people found
this helpful
I would just like to congratulate you and the team for your new award, it is well deserved, I have received the most professional service and support I could ever wish for!!! It was not easy for me to move to Spain with my daughter and leave everything behind!! I can not thank you and Bal enough for the help you have provided me with, I look forward to continually working with you both in the future Kindest regards Stuart Grant...
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Comment on agent fees
Very good
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By: Matthew Sweet
Sep 26, 2016
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Thank you for your kind words Stuart. It's a pleasure to know you've settled in well over the pond and that you're happy with the service provided - long may it continue! ...
Sep 19,2016
Minithumbup
Mandy Bourchier A.N.A.E.A.
Paul Gettings M.N.A.E.A.
By:
Sep 19,2016
0 people found
this helpful
The service from both Mandy and Paul has been excellent. Would thoroughly recommend. Our property sold within 24 hours of appearing on the internet!...
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Aug 11,2016
Minithumbup
Aaron Batten
Mandy Bourchier A.N.A.E.A.
By:
Aug 11,2016
0 people found
this helpful
I employed Brown & Cockerill in the sale of my home. Like most people, I was dubious in employing an agent for the first time and went with B&C after having 3 agents round. Essentially, they delivered exactly what they said they would - customer service, regular communication, honesty and importantly, a quick sale. Mandy was professional and knowledgeable when she came to value my house and took the time to listen to what my thoughts were. Aaron was tasked with the sales process thereaft...
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Comment on agent fees
Competitive. Willing to negotiate.
Was this helpful? Yes
Jul 14,2016
Minithumbup
Mandy Bourchier A.N.A.E.A.
Aaron Batten
By:
Jul 14,2016
0 people found
this helpful
Both Mandy and Aaron handled the advertising, viewings, and eventual sale extremely well in a friendly and professional manner, keeping us informed on progress every step of the way. This was particularly so during the run up to exchange of contracts....
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Jun 27,2016
Minithumbup
Aaron Batten
By:
Jun 27,2016
0 people found
this helpful
Aaron was a pleasure to deal with throughout the whole process of purchasing out first home. From the first viewing at the property and immediately arranging a second viewing just an hour later (just because we wanted to make sure that the property was 'the one' and not just the best one we had seen so far) There were a few hiccups along the way but in general the process went smoother than we anticipated. Aaron was always good at communicating with us, very enthusiastic throughout the whole pr...
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Comment on agent fees
N/A
Was this helpful? Yes
Jun 20,2016
Minithumbup
Aaron Batten
Paul Gettings M.N.A.E.A.
By:
Jun 20,2016
0 people found
this helpful
Great contact with clients. I am satisfied with all help I get from Aron and Paul both great in their job. Highly recommend them...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 17,2016
Minithumbup
Aaron Batten
By:
Jun 17,2016
0 people found
this helpful
Aaron was very professional in the way he conducted himself. We experienced some challenging situations leading up to, and during, the sale and Aaron was always there to take a phone call and to co-ordinate all parties...
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Comment on agent fees
I felt the fees were competitive for the great service
Was this helpful? Yes
Jun 13,2016
Minithumbup
Aaron Batten
By:
Jun 13,2016
0 people found
this helpful
Aaron was brilliant throughout the entire process. Kept me up to date with what was going on and when there was any hiccups. Would definitely recommend!...
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Comment on agent fees
Fees were reasonable, slightly lower that I was quoted elsewhere, so was very happy with that.
Was this helpful? Yes
Jun 10,2016
Minithumbup
Mandy Bourchier A.N.A.E.A.
Aaron Batten
By:
Jun 10,2016
0 people found
this helpful
Mandy and Aaron were, friendly, professional, quick to respond to queries and really informative. I would definitely recommend to other potential customers....
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Comment on agent fees
Fair prices
Was this helpful? Yes
Jun 07,2016
Minithumbup
Aaron Batten
By:
Jun 07,2016
0 people found
this helpful
Aaron went over and above to help us out when we were experiencing problems with our own estate agent and helped to make the process a lot less stressful. His colleagues were always friendly and helpful when I called with a query. Would definitely recommend Brown & Cockerill to anyone looking to sell or buy....
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May 21,2016
Minithumbup
Aaron Batten
By:
May 21,2016
0 people found
this helpful
Cannot fault Aaron. Worked around us, sometimes at the last minute. Very friendly and approachable, felt like he would go the extra mile to assist with the purchase. Was very knowledgeable about any question we asked, and very helpful with recommendations....
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May 12,2016
Minithumbup
Matthew Sweet M.A.R.L.A
Andrew Bewick M.A.R.L.A.
By:
May 12,2016
0 people found
this helpful
Matthew, Andrew and Caroline were extremely knowledgeable from the first meeting and guided us through the process of letting seamlessly. We were looking for a larger property and they contacted us as soon as the house came on to the market. Since moving in they have kept in contact and dealt with issues (albeit very few) promptly and in a timely manner. I would not hesitate in recommending the Lettings team and have done already to both friends and colleagues!...
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Comment on agent fees
Very reasonable and no tenancy renewal fees which is brilliant
Was this helpful? Yes
By: Matthew Sweet
May 12, 2016
View all comments (1)
Hi Emma. Thank you for your recent review, it is very much appreciated! From Matthew and all the team @ B&C Lettings ...
May 06,2016
Minithumbup
Mandy Bourchier A.N.A.E.A.
Aaron Batten
By:
May 06,2016
0 people found
this helpful
I would like thank both Mandy and Aaron for taking away the stress and what was a very sensitive and emotional time for me and the whole family with the sale of my mothers house. communication, professionalism-brilliant from start to completion....
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Comment on agent fees
I felt this was fair for the work they did.
Was this helpful? Yes
May 06,2016
Minithumbup
Aaron Batten
Mandy Bourchier A.N.A.E.A.
By:
May 06,2016
0 people found
this helpful
We have dealt with a load of estate agents before with buying & selling in the Rugby area. Initially Mandy visited us for the valuation and was by far the most friendly and knowledgeable. She gave us a quick and efficient service by getting us on the market. And she offered us a great rate as well. Then Aaron was professional in his approach in showing our house around & the first offer was made on the first day. Also Aaron was very helpful during the process and made sure everything wa...
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Comment on agent fees
Great competitive fee.
Was this helpful? Yes
Apr 08,2016
Minithumbup
By:
Apr 08,2016
0 people found
this helpful
An efficient service provided by a team of professionals who maintained contact with us throughout the sale,offering excellent advice and guidance.Highly recommended....
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Comment on agent fees
As quoted.
Was this helpful? Yes
Apr 08,2016
Minithumbup
Paul Gettings M.N.A.E.A.
Mandy Bourchier A.N.A.E.A.
By:
Apr 08,2016
0 people found
this helpful
Brown & Cockerill provided a first class service from start to finish. Mandy arrived at our property the next day of us phoning, on time & gave us a professional service in providing us a valuation for our house. The marketing geared towards selling the house was excellent, with 17 viewings & our house being sold in 11 days. Once the house was sold, Paul was always on the ball, updating us constantly.. His efficiency & speed was always first class & you always felt that yo...
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Comment on agent fees
Superb
Was this helpful? Yes
Apr 04,2016
Minithumbup
Aaron Batten
By:
Apr 04,2016
0 people found
this helpful
The service I recieved was excellent. I was kept up to date with regular phone calls or e-mails to let me know how things were going with my purchase. Nothing seemed like it was too much trouble for them even when I encountered some difficulties with some aspects of my purchase. They were always able to answer my questions or find out things for me and gave me helpful unbiased advice....
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Areas covered
  • CV21
  • CV22
  • CV23
  • NN6

NAEA ARLA TPOS DPS Relocation Agent Network Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
7 0 7 1 42 0 18 0 2 0

Job vacancies

Please see a list of jobs available

Agent Fees

Our fee structure reflects the level of marketing and service you as a client require. We recognise and appreciate that not every seller or property sale is the same and can therefore prepare a bespoke marketing plan to suit your individual needs. Please call one of our expert valuers to discuss your requirements in more detail.
Last updated at 9:24 AM 10/05/2016 by allAgents

Complaints Procedure

We aim to provide a first class service to all of our customers, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

In the unlikely event that you feel dissatisfied with our service, our aim is to deal with your problem sympathetically, fairly and quickly. However, if you feel that your complaint has not been resolved to your satisfaction, then as members of The Property Ombudsman scheme, you have the right to have this reviewed by them.

Please note that the Property Ombudsman will not investigate your complaint before you have completed our complaints procedure, and received a letter from us giving our final response.

Complaints procedure:

1. Please raise your complaint with the property advisor that is handling your case who will try to resolve your complaint as quickly as possible.

2. If the property advisor cannot resolve the issue for you, then please submit your complaint in writing addressed to the Branch Manager.

3. We will respond to your complaint in writing within 3 working days and commence with a full investigation.

4. A full written outcome will be sent to you within 15 working days (in line with the Property Ombudsman guidelines).

5. If you are not satisfied with the full written outcome response from the Branch Manager, you can write to the Managing Director who will respond to you with a statement if the final findings of the matter within 15 days.

6. If you are still not satisfied with the outcome, you can raise your complaint with the Property Ombudsman http://www.tpos.co.uk/.
The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.

7. When you have raised a complaint with the Property Ombudsman they will write to us requesting our version of events. A case officer with then undertake a formal review of your complaint based on the evidence and documents from both sides.
Last updated at 9:24 AM 10/05/2016 by allAgents
Carl Watts  M.N.A.E.A. Carl Watts M.N.A.E.A.
Managing Director/Partner
3 reviews

About Carl With my extensive knowledge of the local property housing market, I have been helping people buy and sell property in and around the Rugby area since 1996. Over that time I have built a reputation bas View full profile
Mandy Bourchier  A.N.A.E.A. Mandy Bourchier A.N.A.E.A.
Branch Manager
17 reviews

About Mandy I have been an estate agent since 1997 having worked both for corporate and independent estate agencies. During this time I received awards for both sales and customer service. I joined the team at Br View full profile
Paul Gettings M.N.A.E.A. Paul Gettings M.N.A.E.A.
Senior Valuer/Property Consultant
16 reviews

About Paul I have worked at Brown & Cockerill since 2001. Having grown up in Rugby means I have acquired extensive knowledge of the local Rugby property market which allows me to assist all clients with their bu View full profile
Debbie Adam-Watts Debbie Adam-Watts
Mortgage Advisor
0 reviews

About Debbie I have worked within the mortgage and financial services sectors since 1997 and have extensive knowledge of the market. With the majority of major banks and building societies offering such an extensi View full profile
Matthew Sweet  M.A.R.L.A Matthew Sweet M.A.R.L.A
Lettings Director
12 reviews

About Matthew I have worked within property services for over 10 years at corporate and independent firms within Rugby which, I feel, has given me the benefits of obtaining thorough local knowledge and in-depth exp View full profile
Bal Singh Bal Singh
Principal
1 reviews

About Bal Having lived in Rugby for the majority of my life and being involved in property for the last twenty years with which I hold a passion meant the move into estate agency was the natural progression. I View full profile
Andrew Bewick M.A.R.L.A. Andrew Bewick M.A.R.L.A.
Lettings Manager
8 reviews

About Andrew Since starting my property career in 2004, I have been offering Lettings advice to landlords and tenants all around the country. I am now able to apply these skills at Brown & Cockerill Lettings a View full profile
Aaron Batten Aaron Batten
Sales Negotiator
23 reviews

About Aaron I have worked in the customer services field for all or my working career and have been an active member of the Brown & Cockerill team since 2015. I have recently achieved an industry recognised q View full profile
Caroline Oldham Caroline Oldham
Lettings Coordinator
2 reviews

About Caroline I have worked within the property industry for over 25 years throughout Warwickshire; giving me invaluable and extensive knowledge of the Rugby property market. As a highly motivated person, I have an View full profile
Caroline Halliday Oldham - upload your photo Caroline Halliday Oldham
1 reviews

About Caroline No description set View full profile


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