• Staff picture
    Carl Watts M.N.A.E.A.
  • Staff picture
    Mandy
  • Staff picture
    Paul
  • Staff picture
    Matthew Sweet M.A.R.L.A
  • Staff picture
    Bal
  • Staff picture
    Andrew
  • Staff picture
    Aaron
  • Staff picture
    Caroline
Since 1996, Brown & Cockerill Estate Agents have been building a reputation as one of the most highly regarded independent estate agents in Rugby, Warwickshire. We firmly believe in the traditional values of client care, and pride ourselves on offering an honest and professional service, delivered by friendly and experienced staff.

We promise to listen closely to your needs and requirements and have a genuine commitment to building lasting relationships. The breadth of our services combined wit
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“ First Class Service... ”

Apr 13,2018
Minithumbup
Carl Watts M.N.A.E.A.
Paul
By: 'Poplar Grove'
Apr 13,2018
0 people found
this helpful
If you want a professional caring service where the customer is at the centre of everything they do, this is the one to pick. Wonderful support, excellent communication, always prepared to do what it takes to get the client through this unbelievably stressful event with ...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 29,2018
Minithumbup
Aaron
Mandy
By: 'Edith & Ken'
Mar 29,2018
0 people found
this helpful
We were very impressed and delighted with the professional service received from Brown & Cockerill Estate Agents. As first time sellers we were guided through the sale process by both Aaron and Mandy who handled the marketing and viewing of our property in a timely ...
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Comment on agent fees
The Agent fee was reasonable.
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“ Excellent service!... ”

Mar 19,2018
Minithumbup
Paul
By: 'Windsor'
Mar 19,2018
0 people found
this helpful
Paul provided us with a very professional and friendly service during the sale of our property. The process was long winded and had a number of issues but Paul was always available to help and try to iron out these problems. Would highly recommend Paul'...
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Was this helpful? Yes
Mar 12,2018
Minithumbup
Aaron
Aaron
By: 'Julian Doyle'
Mar 12,2018
0 people found
this helpful
Both my brother and I found Aaron a very competent and efficient agent to have working on our behalf with a calm and patient attitude to any queries or problems we had. We would like to thank him personally for all the hard work and ...
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Comment on agent fees
The agents fees were very competitive and acceptable.
Was this helpful? Yes
Mar 05,2018
Minithumbup
Aaron
By: 'luci'
Mar 05,2018
0 people found
this helpful
We've already moved out of the area, so I wanted an agent I could be confident with to help us with the sale. I chose Brown & Cockerill after a positive experience with their property management team for rentals. Aaron was brilliant from start ...
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Was this helpful? Yes
Feb 14,2018
Minithumbup
Paul
By: 'Doris and Brian'
Feb 14,2018
0 people found
this helpful
Paul was very helpful and gave an immediate response to our many requests. We were regularly updated with the progress of our sale and the progress with the lower chain. Well done...
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Comment on agent fees
We thought that the fees were below normal fees and acceptable.
Was this helpful? Yes
Jan 27,2018
Minithumbup
Aaron
By: 'ET'
Jan 27,2018
0 people found
this helpful
We were extremely happy with the service that we received from Aaron and the team at Brown and Cockerill during the sale of our house. Aaron was extremely good at keeping us up to date on the process and we found him to be very ...
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Was this helpful? Yes
Jan 24,2018
Minithumbup
Mandy
By: 'Robert.F'
Jan 24,2018
0 people found
this helpful
Very happy with the service I received from Mandy and Aaron. I am very pleased with their professionalism and how quickly things have come to a good end. Thank you again....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 18,2018
Minithumbup
Aaron
Mandy
By: 'Gary Payne'
Jan 18,2018
0 people found
this helpful
I would like to say a big thank you to both Mandy and Aaron for all of the help and guidance given during the entire selling process. I found them to be extremely professional and knowledgeable during the process and with a totally Γ’Β€Βœcan doҀ ...
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Comment on agent fees
I found that I received a level of service I would have expected to pay more for.
Was this helpful? Yes
By: Carl Watts (Managing Director)
Jan 18, 2018
View all comments (1)
Thank you for your kind comments and constructive feedback. It is always nice for the team to receive acknowledgement for their hard work. Much appreciated. ...
Jan 16,2018
Minithumbup
Paul
Aaron
By: 'Elaine'
Jan 16,2018
1 people found
this helpful
Very pleased with the service we received from Paul and Aaron as well as their colleagues Mandy and Carl. We always felt as if every member of staff was working to help us achieve a sale and are delighted with the end result....
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Comment on agent fees
Good
Was this helpful? Yes
By: Carl Watts (Managing Director)
Jan 16, 2018
View all comments (1)
Thank you for your feedback and kind comments Elaine. It was a pleasure to help with your move and am delighted to hear you have been happy with our service. Thank you once again. ...
Jan 15,2018
Minithumbup
Aaron
By: 'Megan'
Jan 15,2018
0 people found
this helpful
Aaron made the purchase of our new house a breeze after having a house purchase fall through with a different sale agent . He made it a stress free transaction and nothing was too much to ask excellent customer care ....
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Was this helpful? Yes
Jan 12,2018
Minithumbup
Aaron
By: 'Glen'
Jan 12,2018
0 people found
this helpful
The service we received from Aaron and the team throughout our sale & purchase was excellent. Purchasing a new build property, we were under pressure to exchange as quickly as possible, and they managed to get us there within 6 weeks of us selling our property. ...
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Comment on agent fees
Very competitive
Was this helpful? Yes
By: Carl Watts
Jan 12, 2018
View all comments (1)
Thank you for your positive feedback. I am delighted to hear that you have been pleased with our service and trust that you will both make your new house a home very soon and have many happy years there. Best wishes and kindest regards - Carl Watts (Managing Director) ...
Dec 04,2017
Minithumbdown
Aaron
Mandy
By: 'mamamoggy'
Dec 04,2017
0 people found
this helpful
Aaron was the member of staff who sold us the new house and Mandy came round and put our old house on the market. Aaron got us a good price for our old house too - when it sold. We had regular updates and throughout ...
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Was this helpful? Yes
Nov 21,2017
Minithumbup
Paul
Aaron
By: 'Sean Gosling'
Nov 21,2017
0 people found
this helpful
Excellent service from Paul and the team, under what turned out to be very challenging circumstances. Despite the hurdles during the sales process, Paul and Aaron managed to keep the sale on track, and the sale completed in the end. A big thanks to both ...
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Comment on agent fees
Fair
Was this helpful? Yes
Oct 28,2017
Minithumbup
By: 'Jill Phillipson'
Oct 28,2017
0 people found
this helpful
I found that all the agents were friendly, helpful and informative, and responded quickly to any enquiries I had. Special thanks to Aaron, Paul and Mandy who I had the most contact with....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 21,2017
Minithumbup
Aaron
By: 'Anna Geme'
Sep 21,2017
0 people found
this helpful
This was our first time we were doing the whole procedure, from the beginning Aaron has been very helpful very professional he explained what I've needed to do in every stage.I will be using his services again in the future....
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Was this helpful? Yes
Sep 21,2017
Minithumbup
Aaron
By: 'M Shah'
Sep 21,2017
0 people found
this helpful
Aaron was truly outstanding in keeping me informed at each stage of the proceedings and put me at ease throughout the process. I always received a quick response to all my queries. He is very courteous and has a very mature attitude in dealing with ...
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Was this helpful? Yes
Sep 11,2017
Minithumbup
Aaron
By: 'Paula'
Sep 11,2017
0 people found
this helpful
Aaron was friendly and helpful throughout the whole process. He has an honest and open approach and was very supportive....
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 11,2017
Minithumbup
Aaron
By: 'Paula'
Sep 11,2017
0 people found
this helpful
Aaron was friendly and helpful throughout the whole process. He has an honest and open approach and was very supportive....
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 06,2017
Minithumbup
Paul
By: 'Lewis Hetherington'
Sep 06,2017
1 people found
this helpful
Very professional service from Paul at Brown & Cockerill, easy to get hold of when needed assistance with the purchase of my property. Would recommend Brown & Cockerill without a doubt....
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Was this helpful? Yes
Sep 06,2017
Minithumbup
Mandy
Aaron
By: 'Wendy Woodings'
Sep 06,2017
0 people found
this helpful
I am extremely happy with the service provided by Mandy and Aaron during the sale process of my mother's property. From our first enquiry to instruction for sale, viewing arrangements, detailed feedback and completion the service was friendly, approachable, professional and efficient. At all times ...
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Comment on agent fees
Excellent. Clearly explained at initial enquiry and even though instruction was some months later the fees were as discussed.
Was this helpful? Yes
Sep 06,2017
Minithumbup
Paul
By: 'maxine gregory'
Sep 06,2017
1 people found
this helpful
Popular property with a lot of interest. fair and honest approach to the offers and subsequent acceptance of my offer. Pleasant and professional to deal with...
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Comment on agent fees
No fees incurred, I was the purchaser not the vendor
Was this helpful? Yes
Sep 05,2017
Minithumbup
Mandy
By: 'A & J'
Sep 05,2017
1 people found
this helpful
WE found Mandy Bourchier was an extremely helpful and honest and knowledgeable person in her advice to us as well as a personable lady. Although we did not sell through her in the end we wish we had contacted her first, We would not hesitate ...
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Comment on agent fees
Very reasonable and competative.
Was this helpful? Yes
Aug 08,2017
Minithumbup
Paul
By: 'Mr Atwal'
Aug 08,2017
1 people found
this helpful
The service provided by the whole team of staff member was very professional and efficent. I would highly recommend them to others looking to buy or sale a property....
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Was this helpful? Yes
Jul 26,2017
Minithumbup
Mandy
Carl Watts M.N.A.E.A.
By: 'Jenna'
Jul 26,2017
1 people found
this helpful
I have recently had fantastic service from Mandy and Carl in the sale of my property. I couldn't have asked for any more from an estate agent....
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Was this helpful? Yes
Jul 25,2017
Minithumbup
Aaron
By: 'Lee & Porcia'
Jul 25,2017
1 people found
this helpful
Aaron was friendly and helpful throughout the whole process, from viewing the property, to purchase completion. He answered every inquiry made on the purchase when asked quickly and professionally, he is a great credit to the Brown & Cockerill team....
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Comment on agent fees
N/A
Was this helpful? Yes
Jul 07,2017
Minithumbup
Aaron
By: 'Chris & Victoria'
Jul 07,2017
0 people found
this helpful
Aaron's open and transparent approach to the process enabled our purchase to get off to a flying start. His knowledge on property and his advice towards our survey results enabled us to tackle the purchase in the most efficient way possible. His constant communication and ...
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Comment on agent fees
N/A
Was this helpful? Yes
Jul 06,2017
Minithumbup
Paul
By: 'Sarah'
Jul 06,2017
1 people found
this helpful
Fantastic service! Paul kept us fully informed the whole way through our purchase, he was professional, with excellent communication skills, honest & reliable. He would get back to us the same day if we contacted him with a query. He enabled us to have a ...
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Comment on agent fees
NA
Was this helpful? Yes
Jun 16,2017
Minithumbup
Aaron
By: 'Rebecca'
Jun 16,2017
0 people found
this helpful
We used Brown & Cockerill to sell our house and were very pleased with the service from the valuation all the way through to exchange of contracts. Aaron was very professional throughout the whole process, communication was of a high standard and we were updated ...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 11,2017
Minithumbup
Aaron
Matthew Sweet M.A.R.L.A
By: 'Marcus M'
Jun 11,2017
0 people found
this helpful
I used Brown and Cockerill first as Letting Agents and then to sell my property. With regards to the Letting form the outset Matthew Sweet, Andrew Bewick and team were very professional and kept me updated on every step from finding suitable tenants to keeping ...
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Comment on agent fees
Very reasonable fees. They tell you exactly what your getting with no hidden extras.
Was this helpful? Yes
By: Matthew Sweet
Jun 13, 2017
View all comments (1)
Hi Marcus. Do apprecaite the kind and honest review which I'm sure potential clients will benefit from in the future. Kind regards, Matthew ...
Areas covered
  • CV21
  • CV22
  • CV23
  • NN6

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 0 7 1 63 1 28 0 3 0

Agent Fees

Our fee structure reflects the level of marketing and service you as a client require. We recognise and appreciate that not every seller or property sale is the same and can therefore prepare a bespoke marketing plan to suit your individual needs. Please call one of our expert valuers to discuss your requirements in more detail.
Last updated at 12:50 PM 06/09/2017 by Carl Watts

Complaints Procedure

We aim to provide a first class service to all of our customers, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

In the unlikely event that you feel dissatisfied with our service, our aim is to deal with your problem sympathetically, fairly and quickly. However, if you feel that your complaint has not been resolved to your satisfaction, then as members of The Property Ombudsman scheme, you have the right to have this reviewed by them.

Please note that the Property Ombudsman will not investigate your complaint before you have completed our complaints procedure, and received a letter from us giving our final response.

Complaints procedure:

1. Please raise your complaint with the property advisor that is handling your case who will try to resolve your complaint as quickly as possible.

2. If the property advisor cannot resolve the issue for you, then please submit your complaint in writing addressed to the Branch Manager.

3. We will respond to your complaint in writing within 3 working days and commence with a full investigation.

4. A full written outcome will be sent to you within 15 working days (in line with the Property Ombudsman guidelines).

5. If you are not satisfied with the full written outcome response from the Branch Manager, you can write to the Managing Director who will respond to you with a statement if the final findings of the matter within 15 days.

6. If you are still not satisfied with the outcome, you can raise your complaint with the Property Ombudsman http://www.tpos.co.uk/.
The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.

7. When you have raised a complaint with the Property Ombudsman they will write to us requesting our version of events. A case officer with then undertake a formal review of your complaint based on the evidence and documents from both sides.
Last updated at 12:50 PM 06/09/2017 by Carl Watts
Staff picture Carl Watts M.N.A.E.A.

Staff picture Mandy

Staff picture Paul

Staff picture Matthew Sweet M.A.R.L.A

Staff picture Bal

Staff picture Andrew

Staff picture Aaron

Staff picture Caroline


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