• Carl Watts  M.N.A.E.A.
    Carl Watts M.N.A.E.A.
  • Mandy Bourchier
    Mandy Bourchier
  • Paul  Gettings M.N.A.E.A.
    Paul Gettings M.N.A.E.A.
  • Debbie Adam-Watts
    Debbie Adam-Watts
  • Matthew Sweet M.A.R.L.A
    Matthew Sweet M.A.R.L.A
  • Bal Singh
    Bal Singh
  • Andrew Bewick M.A.R.L.A.
    Andrew Bewick M.A.R.L.A.
  • Aaron Batten
    Aaron Batten
  • upload your photo
    Caroline Oldham
Moving is a busy and exciting time but Brown & Cockerill Property Services are here to make things run as smoothly as possible whilst giving you all of the assistance you could possibly need.

The company has always used the latest computer and internet technology to expose our properties to the widest possible audience and in wanting to offer the best for our clients, we have rebranded, reinvested and moved into larger premises. Our core values however remain the same.

We feel that the company
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12 Regent Street
Rugby
Warwickshire
CV21 2QF
01788 551111

 


Properties for sale
Properties for rent
Jul 14,2014
Minithumbup
By:
Jul 14,2014
Featured Review
3 people found
this helpful
We had several estate agents value our house and Mandy gave me the most useful initial information and was by far the most friendly and knowledgeable, a very quick and efficient service getting us on the market at a great rate. From the moment we were on the market we have had continuous, consistent and useful feedback and communication at all times. With a lengthy and not the smoothest chain I take my hat off to Chris who has put up with my very persistent requests. I would honestly say he ha...
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Comment on agent fees
Very competitively priced fees and for the service we have received worth every penny :-)
Was this helpful? Yes
Feb 25,2015
Minithumbup
By:
Feb 25,2015
Featured Review
2 people found
this helpful
I rented with brown & Cockerill and was very satisfied with professional service they have to offer, I was especially pleased with Matthew sweet, this agent is who dealt with me and my tennancy. I was with brown & Cockerill for just over 12 months and couldn't have been happier with Matthew helping and me and my family throughout my time with them, the customer service at brown & Cockerill was simply fantastic, always very polite, very helpful, I would always recommend this estate ...
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Comment on agent fees
I did think the property could have been a little less on the rent for the property but was overall quite pleased and thought the amount of rent was about fair for the property and location. I was especially pleased with the deposit monies being returned with minimal amounts being deducted.
Was this helpful? Yes
Mar 03,2014
Minithumbup
By:
Mar 03,2014
Featured Review
4 people found
this helpful
This is the second time I have used brown and cockerill estate agents. I returned to them because I had such an excellent service the first time, many years ago. I have had dealings with other estate agents in rugby through various family members and I would like to say that brown and cockerill have the most sincere and totally honest staff members working for them, they always speak the truth even if it\'s not good news, totally trustworthy, honest, and sincere, Paul is very professional and ...
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Was this helpful? Yes
Feb 16,2016
Minithumbup
By:
Feb 16,2016
Featured Review
0 people found
this helpful
We rented through Brown and Cockerill for two years following our move from the South Coast. Throughout our two year tenancy i could not fault their service. I was mainly in contact with Matthew who answered queries promptly. Any repair requests we had were dealt with efficiently with contractors coming to the property on the whole the next day. Any inspection visits that were held were pretty quick and painless and plenty of notice was given. Matthew was particually helpful when we asked him if...
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Comment on agent fees
No renewal fees for the tenancy once it reaches its term. Initial agency fees are pretty standard from what we have experienced in the past.
Was this helpful? Yes
By: Matthew Sweet
Feb 17, 2016
View all comments (1)
Hi Dave. Thank you so much for taking the time to write such an honest and thoughtful review, it is very much apprecaited. And we too are disappointed that we did not have a property for you to move to as would have loved to be in a position to keep you with us! Kindest regards, Matthew....
Jul 20,2014
Minithumbup
By:
Jul 20,2014
Featured Review
4 people found
this helpful
From initial contact to exchange of contracts today (18/07/2014 ) Tracey was the consummate professional. Viewings were carried out willingly and detailed feedback was given within hours of the viewing, good or bad ! We were kept informed by regular emails concerning all aspects of the process. When it came to the offer Tracey then displayed her negotiating skills and bought another 2k to the table , achieving a selling price of only 1.5% short of the asking price ! Following the offer and...
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Was this helpful? Yes
Oct 11,2016
Minithumbup
By:
Oct 11,2016
0 people found
this helpful
Paul helped our purchase go smoothly and kept us up to date with how it was progressing. He always replied to queries in a timely manor....
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Comment on agent fees
NA
Was this helpful? Yes
Oct 04,2016
Minithumbup
By:
Oct 04,2016
0 people found
this helpful
We recently bought a property from Brown and Cockerill. Our experience from the outset has been exceptional. We found them to be professional and friendly and they were genuinely pleased for us when our purchase completed. Aaron, in particular, was incredibly professional from our first meeting, when showing us around the property, to the point of completion. Having viewed a number of properties at this point, Aaron really stood out from other agents that we had viewed with....
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Was this helpful? Yes
Sep 24,2016
Minithumbup
By:
Sep 24,2016
0 people found
this helpful
I would just like to congratulate you and the team for your new award, it is well deserved, I have received the most professional service and support I could ever wish for!!! It was not easy for me to move to Spain with my daughter and leave everything behind!! I can not thank you and Bal enough for the help you have provided me with, I look forward to continually working with you both in the future Kindest regards Stuart Grant...
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Comment on agent fees
Very good
Was this helpful? Yes
By: Matthew Sweet
Sep 26, 2016
View all comments (1)
Thank you for your kind words Stuart. It's a pleasure to know you've settled in well over the pond and that you're happy with the service provided - long may it continue!....
Sep 19,2016
Minithumbup
By:
Sep 19,2016
0 people found
this helpful
The service from both Mandy and Paul has been excellent. Would thoroughly recommend. Our property sold within 24 hours of appearing on the internet!...
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Aug 11,2016
Minithumbup
By:
Aug 11,2016
0 people found
this helpful
I employed Brown & Cockerill in the sale of my home. Like most people, I was dubious in employing an agent for the first time and went with B&C after having 3 agents round. Essentially, they delivered exactly what they said they would - customer service, regular communication, honesty and importantly, a quick sale. Mandy was professional and knowledgeable when she came to value my house and took the time to listen to what my thoughts were. Aaron was tasked with the sales process thereaft...
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Comment on agent fees
Competitive. Willing to negotiate.
Was this helpful? Yes
Jul 14,2016
Minithumbup
By:
Jul 14,2016
0 people found
this helpful
Both Mandy and Aaron handled the advertising, viewings, and eventual sale extremely well in a friendly and professional manner, keeping us informed on progress every step of the way. This was particularly so during the run up to exchange of contracts....
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Was this helpful? Yes
Jun 27,2016
Minithumbup
By:
Jun 27,2016
0 people found
this helpful
Aaron was a pleasure to deal with throughout the whole process of purchasing out first home. From the first viewing at the property and immediately arranging a second viewing just an hour later (just because we wanted to make sure that the property was 'the one' and not just the best one we had seen so far) There were a few hiccups along the way but in general the process went smoother than we anticipated. Aaron was always good at communicating with us, very enthusiastic throughout the whole pr...
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Comment on agent fees
N/A
Was this helpful? Yes
Jun 20,2016
Minithumbup
By:
Jun 20,2016
0 people found
this helpful
Great contact with clients. I am satisfied with all help I get from Aron and Paul both great in their job. Highly recommend them...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 17,2016
Minithumbup
By:
Jun 17,2016
0 people found
this helpful
Aaron was very professional in the way he conducted himself. We experienced some challenging situations leading up to, and during, the sale and Aaron was always there to take a phone call and to co-ordinate all parties...
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Comment on agent fees
I felt the fees were competitive for the great service
Was this helpful? Yes
Jun 13,2016
Minithumbup
By:
Jun 13,2016
0 people found
this helpful
Aaron was brilliant throughout the entire process. Kept me up to date with what was going on and when there was any hiccups. Would definitely recommend!...
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Comment on agent fees
Fees were reasonable, slightly lower that I was quoted elsewhere, so was very happy with that.
Was this helpful? Yes
Jun 10,2016
Minithumbup
By:
Jun 10,2016
0 people found
this helpful
Mandy and Aaron were, friendly, professional, quick to respond to queries and really informative. I would definitely recommend to other potential customers....
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Comment on agent fees
Fair prices
Was this helpful? Yes
Jun 07,2016
Minithumbup
By:
Jun 07,2016
0 people found
this helpful
Aaron went over and above to help us out when we were experiencing problems with our own estate agent and helped to make the process a lot less stressful. His colleagues were always friendly and helpful when I called with a query. Would definitely recommend Brown & Cockerill to anyone looking to sell or buy....
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Was this helpful? Yes
May 21,2016
Minithumbup
By:
May 21,2016
0 people found
this helpful
Cannot fault Aaron. Worked around us, sometimes at the last minute. Very friendly and approachable, felt like he would go the extra mile to assist with the purchase. Was very knowledgeable about any question we asked, and very helpful with recommendations....
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Was this helpful? Yes
May 12,2016
Minithumbup
By:
May 12,2016
0 people found
this helpful
Matthew, Andrew and Caroline were extremely knowledgeable from the first meeting and guided us through the process of letting seamlessly. We were looking for a larger property and they contacted us as soon as the house came on to the market. Since moving in they have kept in contact and dealt with issues (albeit very few) promptly and in a timely manner. I would not hesitate in recommending the Lettings team and have done already to both friends and colleagues!...
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Comment on agent fees
Very reasonable and no tenancy renewal fees which is brilliant
Was this helpful? Yes
By: Matthew Sweet
May 12, 2016
View all comments (1)
Hi Emma. Thank you for your recent review, it is very much appreciated! From Matthew and all the team @ B&C Lettings....
May 06,2016
Minithumbup
By:
May 06,2016
0 people found
this helpful
I would like thank both Mandy and Aaron for taking away the stress and what was a very sensitive and emotional time for me and the whole family with the sale of my mothers house. communication, professionalism-brilliant from start to completion....
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Comment on agent fees
I felt this was fair for the work they did.
Was this helpful? Yes
May 06,2016
Minithumbup
By:
May 06,2016
0 people found
this helpful
We have dealt with a load of estate agents before with buying & selling in the Rugby area. Initially Mandy visited us for the valuation and was by far the most friendly and knowledgeable. She gave us a quick and efficient service by getting us on the market. And she offered us a great rate as well. Then Aaron was professional in his approach in showing our house around & the first offer was made on the first day. Also Aaron was very helpful during the process and made sure everything wa...
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Comment on agent fees
Great competitive fee.
Was this helpful? Yes
Apr 08,2016
Minithumbup
By:
Apr 08,2016
0 people found
this helpful
An efficient service provided by a team of professionals who maintained contact with us throughout the sale,offering excellent advice and guidance.Highly recommended....
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Comment on agent fees
As quoted.
Was this helpful? Yes
Apr 08,2016
Minithumbup
By:
Apr 08,2016
0 people found
this helpful
Brown & Cockerill provided a first class service from start to finish. Mandy arrived at our property the next day of us phoning, on time & gave us a professional service in providing us a valuation for our house. The marketing geared towards selling the house was excellent, with 17 viewings & our house being sold in 11 days. Once the house was sold, Paul was always on the ball, updating us constantly.. His efficiency & speed was always first class & you always felt that yo...
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Comment on agent fees
Superb
Was this helpful? Yes
Apr 04,2016
Minithumbup
By:
Apr 04,2016
0 people found
this helpful
The service I recieved was excellent. I was kept up to date with regular phone calls or e-mails to let me know how things were going with my purchase. Nothing seemed like it was too much trouble for them even when I encountered some difficulties with some aspects of my purchase. They were always able to answer my questions or find out things for me and gave me helpful unbiased advice....
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Was this helpful? Yes
Apr 04,2016
Minithumbup
By:
Apr 04,2016
0 people found
this helpful
Brown and Cockerill managed the sale of my property very professionally. It initially 'sold' for above asking price. The sale fell through and they quickly remarketed, arranged viewing and resold it - for the same price. Communications were excellent throughout. Aaron regularly called me to keep me updated with progress. I would certainly use them again ....
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Comment on agent fees
Perfectly reasonable and as agreed.
Was this helpful? Yes
Apr 01,2016
Minithumbup
By:
Apr 01,2016
0 people found
this helpful
Many thanks to Aaron for his help and professionalism in the purchase of our house in Cawston. His care and diligence have made what can be a stressful process much more pleasurable. Thoroughly recommend whether buying or selling. Returned to Brown & Cockerill after 10 years when we bought a new property through them. Again, thoroughly professional and supportive throughout the process....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 31,2016
Minithumbup
By:
Mar 31,2016
0 people found
this helpful
What a fantastic service provided by Aaron at Brown And Cockerill. Mandy came out to value our house last year and looked after us from start to finnish. Aaron always put in 110% and made our sale a breeze! Hes deffinatly a top man and cannot thank him enough. Thank you Brown and Cockerill Allie and Tom...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 25,2016
Minithumbup
By:
Mar 25,2016
0 people found
this helpful
Great job..very supportive through stressful times,couldn't ask for a better service always available if any problems arise.Aeron was very polite and a pleasure to have as an agent.Mandy did a brilliant job helping also....
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Comment on agent fees
Good.
Was this helpful? Yes
Mar 02,2016
Minithumbup
By:
Mar 02,2016
1 people found
this helpful
Aaron is a credit to Brown & Cockerill. He was knowledgeable and enthusiastic and was even helpful after we informed him that we had made an offer on another property....
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Was this helpful? Yes
Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
this helpful
I have worked with Matthew and Andrew for a number of years now. They are professional and centred on providing the very best customer service to tenants and landlords. Strongly recommended. M. Sahota...
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Was this helpful? Yes
By: Andrew Bewick
Feb 29, 2016
View all comments (1)
Thank you for your kind review. It is a pleasure working with you, and long may it continue!....
Feb 28,2016
Minithumbup
By:
Feb 28,2016
0 people found
this helpful
We changed to this agency, after several bad years of experience from Newman's in Rugby. We have not regretted one moment. Their professionalism is outstanding: courteous, responsive, dependable, knowledgeable on legislation & proactive in advising clients of future changes....
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Comment on agent fees
Very competitive - definitely value for money
Was this helpful? Yes
By: Matthew Sweet
Feb 29, 2016
View all comments (1)
Thank you for your kind words, it is very much apprecaited. And we hope to continue providing this level of service for many years to come.....
Feb 10,2016
Minithumbup
By:
Feb 10,2016
0 people found
this helpful
Fantastic service from all the letting team, but especially Andrew and Matthew. Sourced a tenant so quickly it was amazing! Everything really straight forward, very professional and personable. Highly recommend....
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Comment on agent fees
Really good value for money, worth every penny (and probably more to be honest!)
Was this helpful? Yes
By: Matthew Sweet
Feb 10, 2016
View all comments (1)
Hi Ms M-M Thank you so much for your kind words, they're very much apprecaited and we're all so pleased that you are happy with the service provided.....
Feb 09,2016
Minithumbup
By:
Feb 09,2016
0 people found
this helpful
Very good service. Very Happy. No problems or issues ever. Great Service A+. Trusted to do the 'right thing'. Thanks...
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Was this helpful? Yes
By: Matthew Sweet
Feb 10, 2016
View all comments (1)
Thank you Mr Benning, extremely kind words. We're so pleased that you took the time to share you opinion and are happy with the service being provided.....
Oct 29,2015
Minithumbup
By:
Oct 29,2015
0 people found
this helpful
Great friendly service from start to completion date,was kept fully updated throughout,excellent value and service and would fully recommend to anyone thinking of selling their home....
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Comment on agent fees
Very competitive fees
Was this helpful? Yes
Oct 26,2015
Minithumbdown
By:
Oct 26,2015
0 people found
this helpful
We had an agreement with the agency including a gardener, he came once in 12 months, then he said do it yourself or I put up your rent, had backlog on drains, your responsibility, pay to get it cleaned I was told, overall I found Matt felt he was doing me a favour being there, fit a thousand pounds a month I expected service. Overall worst agency I have ever dealt with...
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What agent could do to change your mind?
Been more professional and listened
Was this helpful? Yes
By: Matthew
Oct 26, 2015
View all comments (1)
Good afternoon Steve. The review received is extremely disappointing given our discussion on Saturday and your subsequent verbal apology further to our meeting. As mentioned, we strive to work for all parties involved within the transaction and as amicably as possible. I'm am very sorry that you have felt the need to use this platform to convey your opinion / thoughts but can assure you that any points we have spoken about will be dealt with accordingly, and as they have in the past. Kind reg....
Areas covered
  • CV21
  • CV22
  • CV23
  • NN6

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Job vacancies

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Agent Fees

Our fee structure reflects the level of marketing and service you as a client require. We recognise and appreciate that not every seller or property sale is the same and can therefore prepare a bespoke marketing plan to suit your individual needs. Please call one of our expert valuers to discuss your requirements in more detail.
Last updated at 9:24 AM 10/05/2016 by allAgents

Complaints Procedure

We aim to provide a first class service to all of our customers, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

In the unlikely event that you feel dissatisfied with our service, our aim is to deal with your problem sympathetically, fairly and quickly. However, if you feel that your complaint has not been resolved to your satisfaction, then as members of The Property Ombudsman scheme, you have the right to have this reviewed by them.

Please note that the Property Ombudsman will not investigate your complaint before you have completed our complaints procedure, and received a letter from us giving our final response.

Complaints procedure:

1. Please raise your complaint with the property advisor that is handling your case who will try to resolve your complaint as quickly as possible.

2. If the property advisor cannot resolve the issue for you, then please submit your complaint in writing addressed to the Branch Manager.

3. We will respond to your complaint in writing within 3 working days and commence with a full investigation.

4. A full written outcome will be sent to you within 15 working days (in line with the Property Ombudsman guidelines).

5. If you are not satisfied with the full written outcome response from the Branch Manager, you can write to the Managing Director who will respond to you with a statement if the final findings of the matter within 15 days.

6. If you are still not satisfied with the outcome, you can raise your complaint with the Property Ombudsman http://www.tpos.co.uk/.
The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.

7. When you have raised a complaint with the Property Ombudsman they will write to us requesting our version of events. A case officer with then undertake a formal review of your complaint based on the evidence and documents from both sides.
Last updated at 9:24 AM 10/05/2016 by allAgents
Carl Watts  M.N.A.E.A. Carl Watts M.N.A.E.A.
Managing Director/Partner
2 reviews

About Carl With my extensive knowledge of the local property housing market, I have been helping people buy and sell property in and around the Rugby area since 1996. Over that time I have built a reputation bas View full profile
Mandy Bourchier Mandy Bourchier
Branch Manager
14 reviews

About Mandy I have been an estate agent since 1997 having worked both for corporate and independent estate agencies, during this time I received awards for both sales and customer service. I joined the team at Br View full profile
Paul  Gettings M.N.A.E.A. Paul Gettings M.N.A.E.A.
Senior Valuer/Property Consultant
14 reviews

About Paul I have worked at Brown & Cockerill since 2001. Born and bred in Rugby means I have acquired a lot of knowledge of the property market and am pleased to have passed on this knowledge to clients old and View full profile
Debbie Adam-Watts Debbie Adam-Watts
Mortgage Advisor
0 reviews

About Debbie I have worked within the mortgage and financial services sectors since 1997 and have extensive knowledge of the market. With the majority of major banks and building societies offering such an extensi View full profile
Matthew Sweet M.A.R.L.A Matthew Sweet M.A.R.L.A
Lettings Director
12 reviews

About Matthew I have worked within property services for over 10 years at corporate and independent firms within Rugby which, I feel, has given me the benefits of obtaining thorough local knowledge and in-depth exp View full profile
Bal Singh Bal Singh
Principal
1 reviews

About Bal Having lived in Rugby for the majority of my life and being involved in property for the last twenty years with which I hold a passion meant the move into estate agency was the natural progression. I View full profile
Andrew Bewick M.A.R.L.A. Andrew Bewick M.A.R.L.A.
Lettings Manager
8 reviews

About Andrew Since starting my property career in 2004, I have been offering Lettings advice to landlords and tenants all around the country. I am now able to apply these skills at Brown & Cockerill Lettings and c View full profile
Aaron Batten Aaron Batten
Sales Negotiator
18 reviews

About Aaron I am relatively new to the Brown & Cockerill team, having joined Brown & Cockerill in May 2015. Previously I have worked in the customer services sector and it is these skills that I am now applying t View full profile
Caroline Oldham - no image available Caroline Oldham
Lettings Coordinator
0 reviews

About Caroline I have worked within the property industry for over 25 years throughout Warwickshire; giving me invaluable and extensive knowledge of the Rugby property market. As a highly motivated person, I have an View full profile


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