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No description for branch.

61-63 Broughton Street
Edinburgh
City of Edinburgh
EH1 3RJ
0131 478 7222

 
www.broughtonproperty.co.uk Properties for sale
Properties for rent
Jun 16,2017
Minithumbup
Leanne Reid
By: 'Rich'
Jun 16,2017
0 people found
this helpful
Efficient, helpful and all done with a smile, even when it's just over the phone. Broughton have efficiently managed a number of properties for me for a number of years and Leanne has just orchestrated the sale of two flats with the minimum of friction....
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Was this helpful? Yes
Feb 11,2016
Minithumbup
Leanne Reid
By: 'Tirelessly delivers on promises with an unfailing'
Feb 11,2016
0 people found
this helpful
Leanne Reid is a revelation in an industry where far too many are only interested in making a quick killing rather than building a long term relationship. The headline is that she delivers on promises and does so with an unfailing smile. I wanted to buy an Edinburgh flat to rent and fixed an initial meeting with Leanne to explain my version of perfection. Over the next 18 months, she made suggestions and uncomplainingly accepted rejections, usually understanding the reasons. Finally, she got ...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 20,2014
Minithumbdown
By: 'Richard'
Nov 20,2014
0 people found
this helpful
I rented out my flat for 7 years with Broughton Property Management, and although things started out well, the level of service just got worse with time. They seem to have a high turnover of staff, had a very poor record in responding to emails and phone calls, and charge additional fees for absolutely everything. The office is very disorganised and never keep track about what's going on. I had to constantly chase for answers to questions, status updates on repairs, or to chance late payment...
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What agent could do to change your mind?
They are a lost cause
Attached Files
Comment on agent fees
You get charged a monthly fee (plus VAT) for managing the property - but whenever you ask them to do anything they charge additional fees on top. They will also try to get you to sign up to various insurance policies.
Was this helpful? Yes
By: Duncan
Nov 20, 2014
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Richard, in your email to us of yesterday's date you suggested we were charging for a repayment of the tenants deposit and demanded a refund. Had you read your statement correctly it was our monthly commission fee from rent for management, not taken until after the rent was released to you. Note also your email was answered the day after being received. Our fees are advised clearly in our terms and conditions and you contract to them freely. However it was disappointing to review our notes rele ...
Sep 16,2014
Minithumbup
By: 'Landlord'
Sep 16,2014
2 people found
this helpful
I used Broughton Property Management as an agent to lease my property for over 10 years. During this time I cultivated an excellent relationship with many of the staff and have found them helpful, hard-working and professional. They were prompt to contact me with any issues, would provide quotes etc in a timely manner and guided me through various processes such as removing tenants and completing deposit claims. I'll miss working with them and the agency I use in another city could certainly...
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Comment on agent fees
The fees were fair and I\'ve no issues with them.
Was this helpful? Yes
Sep 01,2014
Minithumbup
By: 'Andrea Lynch'
Sep 01,2014
2 people found
this helpful
Broughton Property have been successfully managing and maintaining our property for over a decade. We live abroad and they have smoothly transitioned the property through multiple tenancies in this period. The property also required major improvements namely supervising the installation of a brand new kitchen (including contractor selection and project management). We also had them manage a new boiler installation and oversee various decorative and maintenance projects. All (and I emphasize ...
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Comment on agent fees
All fees and charges through the years have been fair and indeed very reasonable considering some of the projects that they undertook on our behalf.
Was this helpful? Yes
Aug 15,2014
Minithumbup
By: 'Edinburgh landlord'
Aug 15,2014
1 people found
this helpful
As a landlord I have used Broughton Property for 10 years and found every staff member to be both efficient and courteous. New tenants were found promptly and any ongoing issues were dealt with swiftly and effectively. I can only assume that they are equally as efficient with tenants - satisfied tenants make for satisfied landlords....
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Was this helpful? Yes
Aug 08,2014
Minithumbup
Isobel Young
By: 'Douglas Currie'
Aug 08,2014
1 people found
this helpful
The people named above have been consistently friendly, helpful and efficient. They have provided us with good advice when asked, and have been prompt in dealing with any problems that arose....
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Was this helpful? Yes
By: Duncan
Aug 13, 2014
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Douglas thank you for your kind review and also taking the time to visit our office and personally thank us. ...
Jul 23,2014
Minithumbup
By: 'Lauren Johnson'
Jul 23,2014
2 people found
this helpful
I have had an overall wonderful experience with all of the staff at Broughton Property Management in Edinburgh, UK. Anytime I have ever needed anything they were always quick to respond and help me reach a solution. I was a full time student from the United States studying at the University of Edinburgh, I was unsure of any of the policies and regulation regarding renting in the UK, and all of the staff at the office were so helpful and making sure I was fully aware of all procedures. I coul...
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Was this helpful? Yes
Apr 29,2014
Minithumbup
By: 'Edwin'
Apr 29,2014
0 people found
this helpful
I am based in Australia and the team at Broughton have managed my portfolio of properties for over 15 years. I can always be sure that they look after my best interests and have really appreciated that they have kept me up to date with all the current legislation....
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Was this helpful? Yes
Apr 28,2014
Minithumbup
By: 'Lauren Blyth'
Apr 28,2014
2 people found
this helpful
I have recently moved into a property through BPM. This was a quick and easy process with no complications. I work banking hours and found that BPM were very accommodating and considered my needs in regards to arranging viewings and signing the tenancy. Since moving into the property they have been prompt in looking at a maintenance issue and cannot fault them. I would certainly continue my tenancy with BPM and recommend them as an agent....
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Was this helpful? Yes
Apr 23,2014
Minithumbdown
By: 'Mackay'
Apr 23,2014
3 people found
this helpful
Service appaulling, communication is appaulling, fees come out of the woodwork...be very careful before you engage these people to look after your property...
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By: Duncan
Mar 10, 2016
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As a landlord you persistently sought to have your tenant pay for maintenance that you were in law responsible for such as repairing installations etc. The final straw for your tenant was when his central heating was not repaired for over 12 months. He was frightened to go to the PRHP as he should in case you kicked him out. You were clear in your instruction that we were not to authorise repairs without your specific instruction. Our fees don't come out of the woodwork but are clearly written ...
Apr 22,2014
Minithumbdown
By: 'HL'
Apr 22,2014
6 people found
this helpful
I had the misfortune of coming across this agency having just moved to Edinburgh for the first time, and not being aware of their terrible reputation. At first they seemed polite enough even though *they made some sly remarks after cocking up the lease signing, suggesting it was my fault (which it wasn't), but they became gradually ruder turning up out of the blue for inspections and when it was time to leave they came three times without prior warning and didn't even apologise! Furthermore they...
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What agent could do to change your mind?
They need to close down the agency and do everyone a favour
Attached Files
Was this helpful? Yes
Feb 06,2014
Minithumbup
By: 'MeredithSmart'
Feb 06,2014
1 people found
this helpful
Throughout the tenancy my key contact person was Sally, who was absolutely fantastic. Her cheerful and friendly manner combined with answering all queries promptly made this agent a pleasure to work with. At the end of the tenancy, all checks & return of deposit were very speedy, and throughout the tenancy if there were any issues with the property these were handled very well. Overall, throroughly reccomment this agency and many thanks to Sally for her help!...
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Was this helpful? Yes
Jan 20,2014
Minithumbup
Leanne Reid
Irene McDonald Smith
By: 'Nicola Derosa'
Jan 20,2014
1 people found
this helpful
I found the agents very professional, they have always delivered their services on time and answered promptly to my emails....
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Was this helpful? Yes
Jan 14,2014
Minithumbdown
By: 'disgruntled'
Jan 14,2014
6 people found
this helpful
I cannot put into respectable language what my opinion is of this company. From the very beginning of my dealings with them they have been pedantic, rude, deliberately misleading and generally unhelpful. Aside from the ridiculously inflated (and illegal) charges (shelter scotland has a helpful website to help you sue for the return of these fees if anyone else has been hit) and the total lack of interest in any maintenance issues that are expected with most rental companies, almost every staff m...
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Was this helpful? Yes
By: disgruntled
Apr 29, 2014
View all comments (2)
Of course, it's www.reclaimyourfees.com ...
Jan 09,2014
Minithumbdown
By: 'pam'
Jan 09,2014
3 people found
this helpful
marketing websites and misrepresenting the property. There was a hefty fee involved in withdrawing from the contract and we actually feel this was money well spent. I would strongly advice any prospective landlords to steer well clear and save themselves both money and time by choosing a more reputable letting agent....
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Was this helpful? Yes
Nov 08,2013
Minithumbup
By: 'David Burton'
Nov 08,2013
1 people found
this helpful
We had never let a property before, but BPM were a recommendation to us by another satisfied landlord who spoke very highly of them. We were not disappointed and were helped through every stage of the process and in a remarkably short time obtained a highly suitable tenant....
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Was this helpful? Yes
Nov 04,2013
Minithumbdown
By: 'GMT'
Nov 04,2013
7 people found
this helpful
The guy who showed us round the property made unnecessary boarding on racist comments about the previous polish tenants. Also denied that there was any damp in the apartment when there was. Told us that there was a connection with virgin media when we later found out that virgin media didn\'t even operate in the area! On moving out we left the property in immaculate condition. BPM decided to charge us for not cleaning the outside of the windows. We didn\'t even have access to the back garden ...
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Was this helpful? Yes
By: Duncan
Oct 31, 2014
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We do not tolerate racism in any form and if there was offense caused and reported to us it would have been dealt with in a proper manner. It was your landlord and not our agency that claimed against your deposit. Since you mention cleaning of a tile, more correctly it was the tiles which are the back of the hob that were not cleaned by you, more than 20cm and not just a wipe. Also our advice list for cleaning at the check-out does clearly mention windows stating they must be cleaned inside and ...
Nov 02,2013
Minithumbup
By: 'Craig sinclair'
Nov 02,2013
1 people found
this helpful
Sally at broughton property was an excellent representative for the company, she sorted everything out in a very professional manner from getting the lease to vacating the property at the end of lease. Sally replied very quickly to any queries I had and dealt with them immediately. I would recommend Broughton Property management very highly. And would certainly use them again if I was leasing a property....
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Was this helpful? Yes
Oct 22,2013
Minithumbup
By: 'Lyndsay'
Oct 22,2013
1 people found
this helpful
I am presently looking to relocate to Edinburgh from Newcastle for a new job and have been looking for a property to rent. I am still working full time, and have been unable to take holiday to view flats mid week. This has caused me a lot of problems with agents in Edinburgh who do not set up viewings on weekends and have refused to facilitate me in any way. When I rang Broughton Property Management I was delighted to find that their team member was able to provide me with high quality inform...
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Was this helpful? Yes
By: .
Apr 14, 2014
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There are plenty of bad experiences already listed on the site that perhaps you should investigate instead of ignoring, mine has already been listed feel free to give some feedback. ...
Jul 30,2013
Minithumbdown
Jon Flowers
By: 'EMA'
Jul 30,2013
10 people found
this helpful
Broughton Property Management have no idea what customer service is. They do not care about their tenants and will go out of their way to hit you with hidden charges. Do not expect to get your deposit back, as they will leave you with none or a massive proportion taken out of it. Furthermore, they will make you pay Landlord\'s Insurance, something which tenants shouldn\'t have anything to do with. During our tenancy with Broughton; -They made us pay for Landlord\'s Insurance, something we s...
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What agent could do to change your mind?
Broughton are beyond help
Attached Files
Was this helpful? Yes
May 03,2013
Minithumbdown
By: 'Viki'
May 03,2013
9 people found
this helpful
Very lazy agency, I\'m renting place from them for 2 and half year. They wont repair stuff on time, many times they didn\'t inform landlord about stuff what have to be done. In lease agreement you can find few extra pages. 1 for insurance and 2nd for virgin media. I managed to get my self out from getting broadband via Broughton but I still had to sign for insurance or let the property go ( 120 pound per year) Control visits are made by person who take notes only about stuff what seams to be d...
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What agent could do to change your mind?
Get decent employees, stop trying to sell us extra products with are not needed. Change company who make control visits for them. Be more polite.
Attached Files
Was this helpful? Yes
By: Duncan McDonald
Jul 05, 2017
View all comments (1)
Your landlady undertook maintenance herself and paid you for many replacement items which she invited you to choose. It is a shame you do not mention your deposit was repaid in full in 14 days. ...
Apr 24,2013
Minithumbup
By: 'Robert'
Apr 24,2013
1 people found
this helpful
Alexander Has dealt with our property for a number of years. the property has always been full and producing a good yeild for us. We have kept up to date with any repairs needing done. We are very happy and will continue to use Bpm\'s services...
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Was this helpful? Yes
Apr 09,2013
Minithumbdown
By: 'geo'
Apr 09,2013
9 people found
this helpful
The person who came to value my property was 25 minutes late and was unbelievably patronising and rude. She just created an atmosphere, knew nothing about the area and i was glad when she left....
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Was this helpful? Yes
By: Alexander
Apr 24, 2013
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Dear Sir/Madame, Please could we have some more information about this. We don't have any lady's who do initial valuations, hence i think this must be another agency. If this is the case it would be good fro some more feed back Many thanks Broughton property Management ...
Mar 01,2013
Minithumbdown
By: 'LISA'
Mar 01,2013
8 people found
this helpful
Never ever use this letting agency!!. He very cleverly done us out of loads of money. He is not a nice man!. DO NOT DO BUSINESS WITH HIM!! OR THIS AGENCY!!!!!...
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What agent could do to change your mind?
HE COULD\'NT DO A THING TO MAKE ME CHANGE MY MIND
Attached Files
Was this helpful? Yes
Dec 20,2012
Minithumbdown
By: 'Disappointed landlord'
Dec 20,2012
8 people found
this helpful
My property has been with broughton for years. Initial the service was ok. Now it is disgraceful. They do not respond to email, when chased on numerous occasions you may get an obnoxious response. When I wanted to move the wanted to charge £700 plus vat. I have been held to random and will take legal action if necessary to more on...
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What agent could do to change your mind?
Been helpful and friendly rather than obnoxious and arrogant
Attached Files
Was this helpful? Yes
Jun 07,2012
Minithumbdown
By: 'Poor service throughout'
Jun 07,2012
10 people found
this helpful
Broughton were appalling and I would not recommend them to anyone. As other reviews have said no matter how nice the property don\'t go with Broughton! My wife and I rented through them for 3 years and our main complaint is around maintanence. The staff member responsible for that area consistently failed to do things when he said he would and we suffered long unneccesary delays in important repairs, for example to the shower, the central heating, the cooker, and the washing machine. However...
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Was this helpful? Yes
Dec 21,2011
Minithumbup
By: 'young proffesional'
Dec 21,2011
4 people found
this helpful
I have rented a flat from this agent for the last five years. I have no complaints about them. During my tenancy if anything was needing done was addressed quickly and i was always informed of the time scale. Ten days after i left i had a full deposit back. What more could you want ?...
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Was this helpful? Yes
Oct 04,2011
Minithumbup
By: 'thehappyhippy'
Oct 04,2011
9 people found
this helpful
Broughton's attitude to property management can be described in one word: lazy. I rented through them for four years. They refused to respond to emails. They would only deal by telephone. And they would never, ever deal with maintenance issues in a timely fashion. The worst thing about them was when it came to returning our deposit. Despite stating in their contract that they would endeavour to return a deposit within 14 days, they didn't conduct the exit inspection for 4 weeks! After...
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Was this helpful? Yes
Aug 16,2011
Minithumbdown
By: 'ixchel'
Aug 16,2011
7 people found
this helpful
Even though I have moved out of my property that I let through Broughton, I am continuing to have the most horrible experience that I have ever had with a letting agent in a history of over 10 years renting flats. For one, the property was extremely dirty when I moved in, and there was dog hair ingrained in the cracks of a pair of very dirty sofas. The garden was also in a state, with grass knee high. When we came to get our keys, they insisted that we show evidence of contents insurance, eve...
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What agent could do to change your mind?
In review. They are really terrible, and I will go out of my way to discourage people from renting with them.
Attached Files
Was this helpful? Yes
Areas covered
  • Edinburgh
  • Midlothian
  • Fife
  • West Lothian
  • East Lothian

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
10 5 7 7 0 0 0 0 1 1

Job vacancies

Please see a list of jobs available
Property Manager (Lettings)
Edinburgh -
This is a full time permanent position and candidates should have experience in lettings management which includes : Tenancy management from introduction to entry Property visits, generation and checking inventories and check-outs

Agent Fees

No fees set.
Last updated at 1:54 PM 06/09/2016 by Duncan McDonald

Complaints Procedure

Office procedure available on request.
Last updated at 1:54 PM 06/09/2016 by Duncan McDonald

Awards won by Broughton Property Management

Individual Branch Awards

Edinburgh, EH1 3RJ

Duncan MacDonald - no image available Duncan MacDonald
Property Manager
1 reviews

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Jon Flowers - upload your photo Jon Flowers
1 reviews

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Leanne Reid - no image available Leanne Reid
Business Development Manager
3 reviews

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Irene McDonald Smith - upload your photo Irene McDonald Smith
1 reviews

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Isobel Young - upload your photo Isobel Young
1 reviews

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