Brookings
4.8/5, 194 reviews
98% recommended
100% sales valuation accuracy
95% sales fee satisfaction
97% lettings valuation accuracy
96% lettings fee satisfaction



Property Features

No description for branch.

...left to get your reviews in for the
2022 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 95% £140,000 £517,000
Lettings 97% 96% £400 £1,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
98 2 64 1 14 0 9 0 6 0
Areas covered
  • RM8
  • Havering
  • RM9
  • Romford
  • RM10
  • Hornchurch
  • RM6
  • Dagenham
  • RM7
  • Upminster
  • RM11
  • Barking
  • RM12
  • Rainham
  • RM7
  • Gidea Park
  • Rm5
  • IG11
  • RM1
  • RM3
Address

12a Lyon Rd
Romford
Essex
RM1 2AT
0208 591 9088

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
ARLA DPS The Guild Relocation Agent Network
Latest Properties

No Properties

“I chose to use Brookings from the good reviews on ......”

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Jul 01,2021
Minithumbup
Emma
Ryan Williams
By: 'DY'
Jul 01,2021
0 people found
this helpful
I chose to use Brookings from the good reviews on the allAgents reviews site three years ago to let and manage my house. They found me an excellent tenant within days. I found their service friendly, personal and efficient throughout. When I decided to sell ...
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Comment on agent fees
Fair
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“Dagenham to Hornchurch with 5 star service...”

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Jan 29,2021
Minithumbup
Ryan Williams
Emma
By: 'McGovern'
Jan 29,2021
0 people found
this helpful
I used Brooking for my move in Dagenham to Hornchurch. From the second I met all the staff I knew we had made the right decision. I was advised from start to finish with the Sale of my home and the purchase of our new ...
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“I recently sold my home with Brookings and h......”

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Jan 29,2021
Minithumbup
By: 'Katie'
Jan 29,2021
0 people found
this helpful
I recently sold my home with Brookings and honestly could not fault the process, always informed and ended up moving within 6 weeks, couldn’t be happier!...
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“The whole team are professional...”

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Dec 29,2020
Minithumbup
Ryan Williams
Emma
By: 'Sharon Pheby'
Dec 29,2020
0 people found
this helpful
The whole team at Brookings were helpful and dealt with any questions we had quickly and professionally. Emma who was looking after us went over and above, even sorting queries out on her day off. Ryan who done our viewings was pleasant and helpful and ...
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“The whole team at Brookings were so professio......”

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Jul 16,2020
Minithumbup
By: 'Janet'
Jul 16,2020
0 people found
this helpful
The whole team at Brookings were so professional and quick to follow up on all the issues that arose on my property purchase. Right from the mortgage side to the property purchase side. I'm really grateful for all of their hard work and determination to ...
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“The entire process with Brookings was excelle......”

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Nov 09,2019
Minithumbup
Emma
By: 'Levent'
Nov 09,2019
0 people found
this helpful
The entire process with Brookings was excellent. I would highly recommend this company as they are very professional in what they do as estate agents. I would also like to take this opportunity to thank Emma Wallington and the team for the efforts in helping ...
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“Ryan and Megan's help were key...”

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Nov 04,2019
Minithumbup
Ryan Williams
By: 'Francisco'
Nov 04,2019
0 people found
this helpful
We were a concerned we'd struggle to move in at the beginning of the month, but with the assist of Ryan and Megan we were able to....
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“I was very pleased with the communication and......”

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Nov 04,2019
Minithumbup
Emma
By: 'Michael'
Nov 04,2019
0 people found
this helpful
I was very pleased with the communication and helpful advice given. I was kept updated on all developments and how the sale was progressing right up to the completion....
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“I just want to say a massive thank you to Emm......”

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Oct 03,2019
Minithumbup
Emma
By: 'Gautham'
Oct 03,2019
0 people found
this helpful
I just want to say a massive thank you to Emma and Robyn from Brookings -Dagenham branch for being so helpful and professional during my dealings with Brookings -Dagenham. I would highly recommend them to anyone looking to buy and rent their house....
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“Brookings team was extremely professional and......”

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Sep 03,2019
Minithumbup
Emma
By: 'Igor'
Sep 03,2019
0 people found
this helpful
Brookings team was extremely professional and very herlpful! Done a great job from start to finish. Will work with them again in the near future. Thanks for all your help!...
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“Perfect!...”

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Sep 03,2019
Minithumbup
Ryan Williams
By: 'Kezia'
Sep 03,2019
0 people found
this helpful
Everyone was very helpful throughout the whole moving process. Everything went smoothly and we was updated every step of the way! We couldn't ask for more...
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“A vey big thank you to Robyn. She helped us e......”

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Aug 31,2019
Minithumbup
By: 'Kim'
Aug 31,2019
0 people found
this helpful
A vey big thank you to Robyn. She helped us every step of the way with buying our property. A total professional. All calls always answered and any appointments she was always on time. Would recommend Robyn to our family and friends a great asset ...
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“Hi ive been with brookings for over 10 years ......”

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Aug 31,2019
Minithumbdown
Emma
By: 'Melita'
Aug 31,2019
0 people found
this helpful
Hi ive been with brookings for over 10 years i only like dealing with emma she is the best. Wouldn't no what yo so with out shes amazing ....
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“A really positive experience letting though B......”

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Aug 21,2019
Minithumbup
Ryan Williams
Emma
By: 'Jennifer'
Aug 21,2019
0 people found
this helpful
A really positive experience letting though Brookings. We’ve been using them for some years and when it came time to relet their advice was invaluable. Did some work on property as soon as it was vacant and had tenants two days after it was ...
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“Team is very supportive to both sides and ste......”

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Aug 18,2019
Minithumbup
Emma
By: 'Nabul'
Aug 18,2019
0 people found
this helpful
Team is very supportive to both sides and step in to help at every point of the journey. Thanks a lot to Emma and Robyn...
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“Very professional team with the customer alwa......”

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Aug 15,2019
Minithumbup
Emma
By: 'Terry'
Aug 15,2019
0 people found
this helpful
Very professional team with the customer always their top priority. Emma at the Dagenham branch was very patient with delays during the sale process but she always ensured I was kept updated on progress....
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“The whole Brooking team has done a wonderful ......”

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Aug 13,2019
Minithumbup
Emma
Amy
By: 'Taak'
Aug 13,2019
1 people found
this helpful
The whole Brooking team has done a wonderful service for me from last nine years for letting my property. Emma has given me good tenants and kept me up to dates about the rules and regulations. Emma and rest of her team has worked hard ...
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“I have been using Brookings since I started l......”

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Aug 12,2019
Minithumbup
Ryan Williams
By: 'Lisa'
Aug 12,2019
0 people found
this helpful
I have been using Brookings since I started letting my property and they have been professional and helpful all the time. They always respond to any queries efficiently which we really appreciate....
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By: Emma Wallington
Aug 12, 2019
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Dear Lisa Thank you kindly for your fantastic feedback! We hope to continue supplying a service that meets your standards and expectations, Kindest regards Emma ...

“Excellent service been using there service fo......”

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Aug 02,2019
Minithumbup
Emma
By: 'Perviz'
Aug 02,2019
0 people found
this helpful
Excellent service been using there service for over 13 years letting my property out.Very professional attuide excellent communication always keep me updated on changes which may effect me 10/10 from me ....
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By: Emma
Aug 02, 2019
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Thank you Perviz so much for your kind words, we really appreciate your business and will aim to continue to provide the best possible customer service to you both now and in the future. Kindest regards Emma ...

“Wholeheartedly recommend....”

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Aug 02,2019
Minithumbup
By: 'Mrs'
Aug 02,2019
0 people found
this helpful
I have been so very pleased at the service I have received over the past four years letting through Brookings. They have been honest, efficient and very helpful especially after I lost my husband suddenly and had to deal with financial matters myself. They were ...
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“Brookings make my house sale a painless process...”

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Jul 31,2019
Minithumbup
Emma
By: 'Wendy'
Jul 31,2019
1 people found
this helpful
My house was on the market for nearly a year and the two Estate Agents who I originally chose to go with were not getting buyers through the door. I went months without hearing anything. I took the house off the market thinking it would ...
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Was this helpful? Yes
By: Emma
Aug 02, 2019
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Thank you Wendy for your kind words and allowing the Brookings team to assist you in your new adventure. We wish you lots of happiness in the future and if you ever need us again do not hesitate to call! Kindest regards Emma ...

“Letting management...”

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Jun 20,2019
Minithumbup
By: 'Ashwin'
Jun 20,2019
0 people found
this helpful
I bought property recently for let , Ryan has provided excellent service to let my property very quickly with providing high level of customer satisfaction....
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Comment on agent fees
Fees are competitive
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“Professional...”

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Jun 05,2019
Minithumbup
Emma
By: 'Roger'
Jun 05,2019
0 people found
this helpful
Treated as a human from the outset with maintained professional approach throughout the process between the 2 agents assigned to me....
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Comment on agent fees
The fees were high, but they got the job done which is what was wanted
Was this helpful? Yes
By: Robyn Fox
Jun 05, 2019
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Thank you for giving us the opportunity to sell your dwelling we wish you the best. ...

“Great service as a buyer...”

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Apr 21,2019
Minithumbup
Emma
By: 'Ruksana'
Apr 21,2019
0 people found
this helpful
Thank you Emma and Robyn for being so responsive from start to finish and helping this very hormonal pregnant lady purchase her dream home. What impressed me most was the quick response time to all my queries whether via phone email or text . You kept ...
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Comment on agent fees
Am a buyer so can’t comment on fees
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“Excellent...”

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Apr 03,2019
Minithumbup
By: 'Karen'
Apr 03,2019
0 people found
this helpful
Robyn made the whole process of moving a pleasure for us After having a bad experiences with the on line agent we had been using she was the answer to our prayers she dealt with everything from start to finish We cannot thank her enough ...
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Comment on agent fees
Fair
Was this helpful? Yes
By: Robyn
Apr 03, 2019
View all comments (1)
Hi Karen, Thank you for your kind words and for choosing Brookings as your agent. It was a journey for you both but we got there in the end. Good luck with everything and please be sure to keep in touch. Thank you once again ...

“Highly qualified stuff...”

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Mar 07,2019
Minithumbup
Emma
By: 'Marius'
Mar 07,2019
0 people found
this helpful
I been a tenant for a 5 years. During that period of time I didn't come across with any problems. Brookings team a very friendly, helpful. Overall 10/10 Big thanks to Emma Wallington. For all the help and support....
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Comment on agent fees
Excellent
Was this helpful? Yes
By: Emma
Mar 07, 2019
View all comments (1)
Thank you so much Marius the same applies to you as a tenant. All of us staff here at Brookings are overjoyed that you have entered the property ladder and wish you and your family all the best of luck in your future endeavours! If you ever need us you know where we are! Emma and the team @ Brookings ...

“Responsive Agents...”

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Feb 22,2019
Minithumbup
Amy
By: 'Amazing'
Feb 22,2019
0 people found
this helpful
I have been with Brookings(Dagenham Heathway Branch) for 1 year and coming up to 6 months in March as a tenant. I can say that I have positive experience with them from signing of the Tenancy agreement up to now (End of Tenancy) due to landlord's ...
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Comment on agent fees
Very affordable Agent fee as compared to others. Highly recommended.
Was this helpful? Yes

“Mortgage...”

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Jan 20,2019
Minithumbup
Emma
By: 'N.Kaur'
Jan 20,2019
0 people found
this helpful
From the day we put our house on the market to sell we had great customer care from both Emma and Robyn and the team. Through out the sell they have always been available to meet our needs and satisfaction as well as giving us ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Emma
Jan 22, 2019
View all comments (1)
On behalf of the whole Brookings team we thank you for taking the time to provide us with feedback and for your kind words! I am pleased that you were happy with the services rendered and enjoyed your experience with myself and Robyn. If you need any help in the future do not hesitate to contact me. Wishing you both all the best of luck in your future endeavours. Emma @ Brookings ...

“Proactive and Supportive...”

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Jan 14,2019
Minithumbup
By: 'Katie'
Jan 14,2019
0 people found
this helpful
Brookings were very helpful and hard-working. They were great at liaising between the seller's solicitor and my solicitor....
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By: Emma
Jan 22, 2019
View all comments (1)
Thank you Katie for your feedback and I am pleased you were satisfied with the service provided to you on your recent purchase. On behalf of the entire team at Brookings we hope you are enjoying your new home and of course, if we can be of any assistance to you in the future please do not hesitate to contact us. Take care Emma @ Brookings ...

“Emma moving...”

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Jan 10,2019
Minithumbup
Emma
By: 'Mr'
Jan 10,2019
0 people found
this helpful
We would like to thank the staff at brooking estate agent for being highly professional. Nothing was to much trouble and Emma was always on hand to guide us through any questions we had and she helped us with any queries we could not answer. ...
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Comment on agent fees
Agent fee good
Was this helpful? Yes
Staff picture Ryan Williams
(21)
Staff picture Emma
(31)
Staff picture Amy
(9)

Tenant Fees

Before you move in
Holding fees
We will require a holding fee to be supplied (equivalent to one
week’s rental payment) to secure your application of tenancy
which will be offset from your first month’s rent upon satisfactory
reference conclusions. It is expected for a new tenancy to be
executed within 15 days of your first expressed interest unless it
is agreed in writing by both parties for this date to be extended.
If you fail to provide correct information at the referencing
application stage which would cause your referencing to be
rejected or decide that you no longer wish to move into the
property once satisfactory references have been provided,
you will not be entitled to a refund of your holding fee.
During your tenancy
Late payment of rent
You will be required to pay interest on the amount of any
outstanding rent at the rate of 3% above the Bank of England
annual base rate (charged on a daily basis).
Replacement of keys or security devices
1. Where keys/fobs have been broken or lost you can replace
them yourself at your cost. Alternatively, we can arrange this
for you. You will be required to pay the costs involved.
2. Where locks or other security devices have been damaged
and require replacement, we must arrange for this with our
contractor. You will be required to pay the costs involved.
3. Where keys/fobs are stolen, you must report the crime to
the police and depending on the situation either new keys/
fobs will be needed and/or locks will need to be changed.
We must arrange for this with our contractor. You will be
required to pay the costs involved.
The costs involved will be the contractor’s charges and
depending on circumstances our administration charge
equivalent to £15 per hour (inc VAT). You will be provided
with an invoice detailing the charges involved.
Variations to your tenancy agreement
Should you request any of the listed variations to your tenancy
agreement we will endeavor to meet your request; however, it is
at the discretion of the landlord and is subject to you paying the
required fee.
• The removal of an existing tenant with no replacement
• The replacement of an existing tenant
• The addition of a further tenant
• The change of the rental payment date
• A change to allow pets
The required fee will be £50 (inc VAT) in most cases, however,
in complex situations the fee may be higher. Any higher fee will
be reasonable for the work involved. We will advise of any such
increased fee prior to agreeing to any variation and will provide
you with an invoice outlining the work carried out.
Early termination of the tenancy
Should you request an early termination date for the tenancy
we will endeavor to meet your request; however, it is at the
discretion of the landlord and is subject to you paying the rent
up to the early termination date and all the bills up to that date,
plus paying for any financial losses the landlord incurs, which
will include;
• The costs involved in advertising for, referencing and
acquiring new tenants; plus
• The loss of rental income from the date of early termination
up to the end of the fixed term of the tenancy (or any break
clause date) or to the date any new tenancy begins.
Last updated at 16/02/2022, 2:53 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:53 PM 16/02/2022 by

Awards won by Brookings

Individual Branch Awards

Dagenham, RM10


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