67% sales valuation accuracy
75% sales fee satisfaction
Assessed as the leading Estate Agency in their area by the world's leading relocation company, Brockenhurst are proud to be longstanding members of the Home Sale Network. You are assured of an excellent and professional service throughout the buying and selling process and an unmatched marketing program with approximately 720 computer-linked ...
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Assessed as the leading Estate Agency in their area by the world's leading relocation company, Brockenhurst are proud to be longstanding members of the Home Sale Network. You are assured of an excellent and professional service throughout the buying and selling process and an unmatched marketing program with approximately 720 computer-linked Home Sale Network offices throughout the country.
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2024
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Latest Reviews
View all Reviews 40
27th Jun 2023
reviewed by 'Esther Garland'
15th Nov 2021
reviewed by 'Matthew'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 75% | £210,000 | £750,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 3 | 8 | 9 | 7 | 0 | 0 | 1 | 10 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Latest Properties
No Properties
Brockenhurst Estate Agents Branches (view all 5)
Nov 17,2023
Nov 17,2023
1
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this helpful
Awful experience, Oakley and Basingstoke branches. Absolutely would avoid using ever again if at all possible. Poor, inaccurate communication, arrogant, allowed damage from viewers but did not take responsibility, lack of accountability, lack of proactivity, right hand didn’t seem to know what left hand ...
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Jun 27,2023
Jun 27,2023
0
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The Brockenhurst team based in the Ludgershall office are fantastic. Nothing is too much trouble, they are all completely professional, knowledgeable and display excellent customer service. I have bought from them in the past and am currently selling with them now. Highly recommended...
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Jan 18,2023
Jan 18,2023
3
people found
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this helpful
Awful customer service, couldn’t care less attitude. Absolutely no haste whatsoever and clearly the team don’t talk to each other. “We will give you a phone call tomorrow” and tomorrow never comes. 2 hour round trip to view the house TWICE and we were ...
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May 24,2022
May 24,2022
0
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Finding a property after 33years has proven to be very difficult and at times stressful. We registered with all Estate agents in Andover.
Adam at Brockenhurst along with his colleagues have been exceptionally helpful and professional, guiding us through the housing minefield.
We have now ...
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Nov 15,2021
Nov 15,2021
0
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Do not believe the Google reviews.
They promised my viewing for today. 3 calls, 3 confirmations, with no email verify after continuous requests. Check listing today let agreed after being told 3 times. 3 times. That I would be the first person to view as tenants do not leave ...
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Sep 03,2021
Sep 03,2021
1
people found
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this helpful
Do you want an agent who will appreciate your time and businesses? Keep looking. Appointed and confirmed viewing never happened - no contact, no updates, no nothing. Spent 25 minutes knocking on the door and trying to contact them, then gave up. Heard they struggle to ...
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Mar 31,2021
Mar 31,2021
1
people found
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Don't bother trying to buy a property with this company. They don't bother to confirm appointments, you have to chase them. Then, after showing you a property, they don't bother following up. You ring them & their attitude stinks. No very reassuring if its the property ...
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Jan 20,2021
Jan 20,2021
1
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this helpful
Think twice before selling your property with this agent.
We drove an hour-and-forty minutes, during a weather warning, to attend a viewing. Upon arrival, the agent was nowhere to be seen. No communication given, and still as of now no update/comment/apology from them....
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Jan 02,2021
Jan 02,2021
0
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We rented through Brockenhurst and it was the worst experience ever. The property we rented was not fit for habitation and we had constant problems. Not just small problems, no hob for a month, no heating, a condemned boiler, no working shower - but we ...
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Dec 04,2020
Dec 04,2020
0
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I found the Agents very good and trustworthy. I would recommend their experience and advice.
We sold our property very quickly....
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Sep 11,2020
Sep 11,2020
2
people found
this helpful
this helpful
Be prepared for zero contact by your sales adviser, continually chase them for progress/updates, conduct viewings on their behalf at short notice and then when they don't manage to sell your property, be bullied by the manager David Griffiths and threatened with court action ...
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Mar 13,2020
Mar 13,2020
1
people found
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this helpful
mmmm double glazing anyone ! what a valuation sign here sign here sign here sign here mmmm please leave as id dont like you...
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Jan 16,2020
Jan 16,2020
3
people found
this helpful
this helpful
We asked for an offer to be submitted in a property we viewed earlier that day. The agent refused to submit the offer to the vendor which I believe is illegal and against regulations.
Absolute disgrace...
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Nov 14,2019
Nov 14,2019
1
people found
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After suffering a bad experience with another estate agent Brockenhurst were amazing from start to finish. Matt proactively contacted us as he was aware that our property was not selling. Knowing that we were still tied into a contract he spent the time to come ...
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Aug 08,2019
Aug 08,2019
0
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Brockenhurst: Special shout out to Emma Horne. Emma answered every question I had which was many. She made myself and my partner feel at ease. To be honest she some how made the experience of moving home enjoyable it’s been nothing but stress in ...
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May 04,2019
May 04,2019
5
people found
this helpful
this helpful
One star is far too much for this unprofessional sorry excuse of an organisation. Complete lack of customer-orientated service, coupled with unreasonable expectations.
Zero communication with me and each other, despite being asked multiple times to do so and confirm various check-out details. Lack of ...
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Comment on agent fees
Criminal.
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Mar 22,2019
Mar 22,2019
0
people found
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Huge thank you to Matthew Griffiths for doing what he said he would do, what other estate agents had tried to do but failed and that is to SELL our house!!...
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Mar 01,2019
Mar 01,2019
10
people found
this helpful
this helpful
Woeful experience in all our history of buying and selling. In summary: lack of communication, incredibly arrogant and astonishingly, seem to have forgotten who the client is. Their whole approach is to take on your property and within a week, start applying pressure to reduce ...
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Mar 06, 2019
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I had the exact same issue with the sale of my flat! I've complained to David Griffiths the owner and they have taken no responsibility and have just had a rude letter back from him! ...
Jan 22,2019
Jan 22,2019
4
people found
this helpful
this helpful
I would not recommend Brockenhurst at all and wish I researched all the feedback before accepting them to sell our property. Total disappointment from day one. We went with them based on a property they had and as soon as we signed they sold it ...
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Comment on agent fees
They provided a low fee however we have learnt our lesson based on the quality provided.
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Oct 10,2018
Oct 10,2018
1
people found
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Sarah pulled out all the stops for us kept in touch daily, very professional from start to finish. Would highly recommend...
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Comment on agent fees
Excellent fees
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Oct 08,2018
Oct 08,2018
8
people found
this helpful
this helpful
I would not recommend this agency at all. Key is their distinct lack of communication, pro-activity and any kind of professional service. No client confidentiality and in summary, an extremely unpleasant experience and unsatisfactory outcome. Staff in the Whitchurch branch merely babysit the office and ...
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Comment on agent fees
Low cost - but did nothing for their fees!
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Aug 06,2018
Aug 06,2018
4
people found
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Extremely unprofessional! I rented a house managed by Brockenhurst Andover in 2015. It was a 3 bed, 2 bath but the en-suite wasn't working properly and was unuseable. Brockenhurst Andover were extremely unco-operative and the manner in which they conducted themselves was extremely agressive and rude. Since there ...
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Comment on agent fees
BAD
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May 01, 2019
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One star is far too much for this unprofessional sorry excuse of an organisation. Complete lack of customer-orientated service, coupled with unreasonable expectations.
Zero communication with me and each other, despite being asked multiple times to do so and confirm various check-out details. Lack of proactivity. Very one sided unrealistic expectations despite bending over backwards to accommodate viewings. Asked 5 or 6 times the same questions in relation to energy suppliers. They don’t ta ...
Jul 22,2018
Jul 22,2018
0
people found
this helpful
this helpful
We recently sold our house through your Andover office. Even though the sale was a little slow, your staff in particular Clare, Holly and Karen, were very helpful and supportive throughout the whole process. they kept us up to date with viewings and always gave ...
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Comment on agent fees
Good
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Jun 04,2018
Jun 04,2018
6
people found
this helpful
this helpful
Terrible experience in all my history of buying and selling. Probably the worst estate agents I have ever dealt with in my time. Communication awful, arrogant, lied to us and denied it! Absolute bare minimum done to get your money! Avoid like the plague!...
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Comment on agent fees
Fees what can I say as I’ve said already they will do the absolute bare minimum!!
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Apr 27,2018
Apr 27,2018
0
people found
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this helpful
The team at Brockenhurst in Whitchurch have been fantastic and in particular Sarah who has helped with every stage of the moving process and also David. They are friendly, approachable and professional from the valuation through to completion of our sale. I wouldn't hesitate in ...
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Nov 22,2017
Nov 22,2017
0
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I am really pleased with choosing Brockenhurst estate agent.David the owner was great in valuing my property and the staff had my house sold in less than a week. Highly recommended the company....
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Nov 22, 2017
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Thank you for your kind words, Debbie. It's been a pleasure working for you. Good luck! ...
Sep 05,2017
Sep 05,2017
10
people found
this helpful
this helpful
As a tenant, avoid like a plague. Friends warned me about their bad experiences with them, but they are a horrendous company. No communication, lots of unresolved issues and very rude. I would rather go homeless...
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Aug 18,2017
Aug 18,2017
1
people found
this helpful
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I have dealt with Brockenhurst on 3 separate occasions and know David Griffiths the owner pretty well.
David is knowledgeable and informative about the local market and trustworthy.
David provided me with the valuation whilst Clare and Holly in the Andover branch provided the day to ...
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Comment on agent fees
Good competitive estate agency fee.
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Jun 27,2017
Jun 27,2017
7
people found
this helpful
this helpful
I cannot state how truly dreadful the service from Brockenhurst's lettings is. We had many issues with the property that was leased from them including flooding caused by dodgy plumbing, electrical issues, and broken heating. It took weeks of unanswered emails and phone calls plus ...
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Comment on agent fees
Extremely expensive when compared to others.
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May 19,2017
May 19,2017
0
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Amazing service from day to day of completion.
The commission was very competitive and the service we got was top rate.
Valuation of property was done by someone with lots of local knowledge and the property was valued accordingly.
David offered advice also based on ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
