Benham and Reeves Residential Lettings
4.1/5, 174 reviews
78% recommended
90% lettings valuation accuracy
79% lettings fee satisfaction

Property Features

Benham and Reeves Residential Lettings, an independent lettings agent operating in London since 1956 with a reputation built on more than five decades of specialism in corporate rentals and property management. With 10 London branches and 5 international offices in Dubai, Hong Kong, India, Malaysia and Singapore, we make doing business across geographical ... show more Benham and Reeves Residential Lettings, an independent lettings agent operating in London since 1956 with a reputation built on more than five decades of specialism in corporate rentals and property management. With 10 London branches and 5 international offices in Dubai, Hong Kong, India, Malaysia and Singapore, we make doing business across geographical borders a seamless experience for clients worldwide.

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Latest Reviews

 View all Reviews 174
8th Mar 2024
reviewed by 'Eddie'
“Avoid at all costs. Dreadful experience as tenant throughout 3 year period- slow to repair heating and in fact didn't repair. ......”
23rd Jun 2023
reviewed by 'Javier'
“Terrible experience. They put pressure on you to sign contracts on the spot. I have zero professionalism in emails, with ......”
14th Apr 2022
reviewed by 'Shoro'
“Didn't return my deposit. I'm still chasing Benham & Reeves. They've already acknowledged that I left the flat in good condition....”
31st Mar 2022
reviewed by 'Ms Feng'
“I'm very pleased by the services provided by Sara Garzelli. She ha been very professional and ethical.I would recommend ......”
26th Mar 2022
reviewed by 'Holly Doe'
“Thieves! At first we thought we had rented with the right agency, they were quick at taking your money and ......”
18th Oct 2021
reviewed by 'Daria'
“1.wanted to take a commission for renewing the lease.2. The pipe has been leaking since December 11th. No one has ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 90% 79% £300 £9,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
51 5 79 29 0 1 0 0 5 4
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:30
  • Saturday: 09:30 - 13:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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ARLA TPOS Lettings TPOS TDS SAGEagent
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Latest Properties

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Benham and Reeves Residential Lettings Branches (view all 16)
Beaufort Park, NW9
Canary Wharf, E14
City, EC4A
Ealing, W5
Ealing Estate Agents, W5
Hammersmith, W6
Hampstead, NW3
Hyde Park, W2

“My experience with benham and reeves has only been positive. ......”

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May 27,2013
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Sarah
By: 'jcrane'
May 27,2013
11 people found
this helpful
My experience with benham and reeves has only been positive. Sarah helped me to find a flat. She listened to what i was looking for to rent and offered exactly that.( she did not just show me a selection of things that did not match), ...
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“Debbie was extreamly friendly,helpful and most importantly patient during ......”

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May 27,2013
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By: 'JamesP'
May 27,2013
14 people found
this helpful
Debbie was extreamly friendly,helpful and most importantly patient during the viewing and decision stage. She brought a breath of fresh air to the experience making it fun yet purposful. I can not recommend her highly enough as a negotiator. Jenni knew the landlord better ...
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“They consistently have been able to rent my flat in ......”

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May 27,2013
Minithumbup
By: 'RMellor'
May 27,2013
15 people found
this helpful
They consistently have been able to rent my flat in Hampstead. No empty periods and a hassle free management service ( which provides great peace of mind when I am abroad)...
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“My wife and I have been clients of Benham & Reeves ......”

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May 27,2013
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By: 'tom'
May 27,2013
15 people found
this helpful
My wife and I have been clients of Benham & Reeves in Hampstead for over 35 years. During that time, we have always experienced excellent service ¢â‚¬â€œit is a testament to them how long your staff stay given that we have been dealing with Jenni for about ...
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“I am very pleased with the assistance I have received ......”

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May 27,2013
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By: 'Anna'
May 27,2013
16 people found
this helpful
I am very pleased with the assistance I have received from everyone at Benham's in Hampstead. They are at all times pleasant, professional and attentive to me as landlord but also to my tenants....
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“I had to leave this review as I find Ivan ......”

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May 24,2013
Minithumbup
By: 'Rolanduk'
May 24,2013
9 people found
this helpful
I had to leave this review as I find Ivan absolutely first class and his knowledge and professionalism is very apparent. It was actually Uran who handled the task of finding my new tenants and he was excellent. Very friendly and always responded promptly to ...
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“I have been using Benham & Reeves for over 5 years and ......”

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May 24,2013
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Sarah
By: 'Richard'
May 24,2013
12 people found
this helpful
I have been using Benham & Reeves for over 5 years and their service has always been brilliant from the very start. We initially met mark who came to view our flat and help us set a letting price and found our 1st tennant within a week. ...
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“I have been renting for the last 5 years and the ......”

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May 24,2013
Minithumbup
By: 'jenny'
May 24,2013
16 people found
this helpful
I have been renting for the last 5 years and the last 2 agents were awful - they were difficult to get hold of and then it took ages to get my deposit back at the end. Since finding my flat through Jenni at Benham and Reeves ...
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“We only have glowing compliments for Sarah Edwards. She is ......”

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May 24,2013
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Sarah
By: 'Markalis'
May 24,2013
12 people found
this helpful
We only have glowing compliments for Sarah Edwards. She is in our opinion, without reservation, the most proactive lettings agent I have ever dealt with. She always responds expeditiously to each of our queries and concerns with the utmost professionalism. That is especially reassuring when ...
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“I have been renting from Benhams for over 8 years, they ......”

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May 23,2013
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Sarah
By: 'Lisax'
May 23,2013
14 people found
this helpful
I have been renting from Benhams for over 8 years, they are excellent in every aspect, professional, friendly and know what they are doing. The management department run by Paul Giggal is a pleasure to work with - very quick which gives me peace of mind ...
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“Urgently requiring a property to rent I tried various vendors ......”

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May 23,2013
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By: 'Victor'
May 23,2013
22 people found
this helpful
Urgently requiring a property to rent I tried various vendors until Benham and Reeves were recommended to me. I found the staff courteous and eager to please; even taking various changes of my mind and requirements easily in their stride....
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“Friendly staff and excellent approach to find a rental home ......”

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May 23,2013
Minithumbup
By: 'S.'
May 23,2013
21 people found
this helpful
Friendly staff and excellent approach to find a rental home for me. Thanks to Nick. You did really good job for me. Thumbs up for you....
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“It was a pleasure dealing with Lisa-Jane from start to ......”

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May 22,2013
Minithumbup
By: 'Simon'
May 22,2013
14 people found
this helpful
It was a pleasure dealing with Lisa-Jane from start to finish. She was professional, pro-active and very helpful in getting our property let. We had been using another agency for several years however the void periods seemed to be getting longer and longer with very ...
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“This is the worst experience I have ever had with ......”

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May 22,2013
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By: 'Renter'
May 22,2013
1 people found
this helpful
This is the worst experience I have ever had with a property manager in the US, UK, and Hong Kong in over 15 years. They do not address critical maintenance issues. The hot water heater was broken in the building and my unit went for weeks ...
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By: Marc von Grundherr
May 22, 2013
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Dear Sir. I am Lettings Director at Benham & Reeves Lettings and am very disappointed to read your review. Our 60 year heritage has been built on exceeding expectations and maintaining good relationships with tenants and landlords alike which is why 67% of our business comes via personal recommendation. I would like to investigate your points personally to explore ways of improving our service. The issue relating to heating and the door fob are clearly building issues which are clearly out of ...

“The best property management company I have come across. Accurate ......”

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May 15,2013
Minithumbup
By: 'Tim'
May 15,2013
15 people found
this helpful
The best property management company I have come across. Accurate and fair statements. Good communication and very good advice. Ability to advise and complete Tax declaration. Properties are well managed and looked after. I think the arrangement works well for Tenants as well. Highly recommended....
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“All the staff at the Hampstead branch of B&R ......”

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May 13,2013
Minithumbup
By: 'R.'
May 13,2013
24 people found
this helpful
All the staff at the Hampstead branch of B&R have been extremely professional and helpful over the years that I have been a client of theirs. Nothing is too much trouble and they always go out of their way to go that extra mile ...
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“Excellent service, superb customer facing skills. She help us finding ......”

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May 12,2013
Minithumbup
By: 'Ireneusz'
May 12,2013
19 people found
this helpful
Excellent service, superb customer facing skills. She help us finding the right place for the best price and also get through all the paper work. Her approach was utterly professional....
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“Had our apartment tenancy fixed within a week of completion ......”

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May 08,2013
Minithumbup
By: 'Steph'
May 08,2013
17 people found
this helpful
Had our apartment tenancy fixed within a week of completion - takeover and finding a tenant went smoothly. Shall pass the word....
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“I think the service for B&R is excellent. They ......”

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May 07,2013
Minithumbup
By: 'WF'
May 07,2013
21 people found
this helpful
I think the service for B&R is excellent. They are very proactive and the follow up actions are very good.Highly recommended !...
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“Great communication - everything explained by Ivan and Uran. Very ......”

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May 02,2013
Minithumbup
By: 'James'
May 02,2013
21 people found
this helpful
Great communication - everything explained by Ivan and Uran. Very efficient paperwork. This is the 3rd time ive rented in London and this team made the whole process so simple. Highly recommended to anyone looking to rent from professionals....
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“We received a refreshingly delightful and professional service from all ......”

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May 01,2013
Minithumbup
By: 'Matty'
May 01,2013
19 people found
this helpful
We received a refreshingly delightful and professional service from all members of staff we had contact with. Rosie and Mark were particularly helpful making us feel our needs were genuinely cared for and we mattered. Thanks to you all. Matty and Jerry...
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“Worst agency I have ever encountered. Words can not describe ......”

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Feb 27,2013
Minithumbdown
By: 'Mark'
Feb 27,2013
2 people found
this helpful
Worst agency I have ever encountered. Words can not describe their disgusting phone manner, their lack of service - never returning calls, even doing basic paperwork is never followed through. Drawing up a contract is a complete mission with them and I would advise that ...
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By: Marc von Grundherr
Apr 26, 2013
View all comments (1)
Dear Mark I am Lettings Director at Benham & Reeves Lettings and am very disappointed to read your review. Our 60 year heritage has been built on exceeding expectations and maintaining good relationships with tenants and landlords alike which is why 67% of our business comes via personal recommendation. I would like to investigate your points personally to explore ways of improving our service and would be grateful if you could contact me by email at [email protected] Thank you Marc ...

“The worst estate agent I've ever been to so far ......”

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Nov 07,2012
Minithumbdown
By: 'James'
Nov 07,2012
3 people found
this helpful
The worst estate agent I've ever been to so far in London. Words cannot describe how appalling the service is, rude, dishonorable, deceiving, awful. Just awful...
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By: Marc von Grundherr
Apr 29, 2013
View all comments (1)
Dear James I am Lettings Director at Benham & Reeves Lettings and am very disappointed to read your review. Our 60 year heritage has been built on exceeding expectations and maintaining good relationships with tenants and landlords alike which is why 67% of our business comes via personal recommendation. I would like to investigate your points personally to explore ways of improving our service and would be grateful if you could contact me by email at [email protected] Thank you Marc von Grundh ...

“Absolutely delighted with their service and professionalism. They are ARLA ......”

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Jan 21,2012
Minithumbup
By: 'Mr'
Jan 21,2012
23 people found
this helpful
Absolutely delighted with their service and professionalism. They are ARLA approved agents so no surprise. They let and manage 10 flats of ours. Any issues are always dealt with prompty and professionally....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We welcome feedback via email to the Manager of the Agency Branch.
Last updated at 10:46 AM 26/05/2015 by Lisa-Jane Stratton

Awards won by Benham and Reeves Residential Lettings

Regional Awards won by Benham and Reeves Residential Lettings

Individual Branch Awards



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