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    elisa showdon
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    Manchetser UK
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    James
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    Lisa Howatson
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    Darren (surname unknown)
  • Patrick Brown
    Patrick Brown

1 Portland Street
Manchester
Greater Manchester
M1 3BE
0161 464 7181

 
Sep 05,2017
Minithumbdown
By: 'nothappywithbright'
Sep 05,2017
3 people found
this helpful
I used this agent to view an apartment two weeks ago and made an offer to purchase. This offer was accepted on friday towards end of day. On Monday morning, I chased for the Memo of Sale and was told they had got another offer in (after accepting mine) and were considering it as it was slightly higher! First rule of ethics, stop viewings once you accept the offer and agent should advise this not progress it actively in an unethical manner. Totally rubbish agents, would not recommend. At a minimu...
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By: Mr Daryanani
Sep 12, 2017
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and this same agent chooses to breach data confidentiality (DPA) laws by exposing the name of someone given just for viewing purposes! again - i stand by my view and would not use this agent ever again!!! Definitely DO NOT RECEOMMEND - AVOID like the plague! ...
Aug 18,2017
Minithumbup
Lisa Howatson
By: 'Debbie Collins'
Aug 18,2017
0 people found
this helpful
Hi We moved across to Lisa at Brights after being let down by another agent. Lisa has exceeded our expectations. She has been super efficient and has used her initiative and common sense to repair, prepare and let our property. I would totally recommend her to any landlords struggling with other agents....
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Comment on agent fees
Good
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May 10,2017
Minithumbup
By: 'Jonathan Green'
May 10,2017
0 people found
this helpful
We wanted to take the opportunity to thank Bright Estate Agents for all your help over the last 12 months. The property was maintained to a good standard, all the communication with them was polite & friendly and we we're really impressed with their service. We couldn't recommend these guys highly enough and it's not often you get great service from an estate agent....
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By: Darren Shaughnessy
Jun 26, 2017
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Jonathan, Many thanks for the nice comments. It's always nice to receive positive feedback. Darren ...
Mar 02,2017
Minithumbup
Lisa Howatson
Patrick Brown
By: 'Tenant, Manchester'
Mar 02,2017
0 people found
this helpful
Great service for a rental property. Thanks to Patrick, Lisa, Beth and team for a seamless process from start to finish....
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By: Darren Shaughnessy
Jun 26, 2017
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Many thanks for your feedback. It is very appreciated.# All the best from the team at Bright. ...
Jan 03,2017
Minithumbdown
Lisa Howatson
By: 'Laura Gallagher'
Jan 03,2017
2 people found
this helpful
I read these reviews, and thought all estate agents we're just as bad, but these guys are by far the worst. If you're a tenant AVOID! In 18 months the apartment we rented suffered 4 floods, and the apartment was left damaged for 6 months. Whilst we appreciate that it was down to building management to fix the issues, Bright was no help in chasing them to fix the apartment, the repairs were only done the week before the tenancy was to end. During these 6 months, it was only after arguing alot ...
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By: Darren Shaughnessy
Jun 26, 2017
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Laura, As you re fully aware this was a problem with the roof in a purpose built block that was managed by another company. As a resident it was strictly YOUR responsibility to deal with the block managers but we instead took on the task of liasing with them and pushing for resolution. The repairs did take a very long time but I would like to ask you what you think we could have done to make things move faster. The parties involved included the block managers, the NHBC, the buildings ins ...
Nov 15,2016
Minithumbup
Darren (surname unknown)
Patrick Brown
By: 'The girkz'
Nov 15,2016
1 people found
this helpful
Good old fashioned personal service with attsention to detail and care for the customer good local knowledge if the market and a quick sale says it all...
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Comment on agent fees
Commensurate with experience and result
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By: Darren Shaughnessy
Jun 26, 2017
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I am very pleased that we could help. We aim to please and very happy that we did. All the best from the team at Bright. ...
Nov 11,2016
Minithumbdown
By: 'Ana'
Nov 11,2016
5 people found
this helpful
Easily the worst and most incompetent agency I've dealt with, from the very beginning until the very end. It's more intellectually stimulating to talk to a wall, even though sometimes I think they pretend they're stupid deliberately to get away with the unprofessional behavior. Viewing stage was a mess and had to call/email twice. Less than one month after I've rented the property, I was 'conveniently' informed that the landlord intended to sell the place and therefore there would be regular vis...
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By: Ana
Jun 29, 2017
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Speechless. Thank you for leaving this 'professional' and might I add - highly offensive - reply, so other customers know how you deal with your customers, this is an accurate public representation of your agency. It just reinforces what has been stated already by me and many other clients. I think this reply is enough and it's worth to be shared so others don't make the same mistake of going with your agency. I wish I had googled the reputation of your agency before I even signed up with you. ...
Sep 20,2016
Minithumbup
By: 'Terry'
Sep 20,2016
1 people found
this helpful
Always very helpful and always keep their word! We would highly recommend Brights. We had a couple of small issues with the apartment my daughter was renting and Brights sorted them out quickly and to a high standard....
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Comment on agent fees
The fees were much the same as everyone else we spoke to and were explained to us clearly and transparently.
Was this helpful? Yes
By: Darren Shaughnessy
Jun 26, 2017
View all comments (1)
Many thanks for your kind comments. They are very appreciated. Best wishes from the team at Bright ...
Sep 09,2016
Minithumbup
Patrick Brown
By: 'Rema2309'
Sep 09,2016
0 people found
this helpful
From the word go Patrick has been a delight to deal with. Very quick to respond attentive and friendly yet professional ....
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Comment on agent fees
Good
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Sep 07,2016
Minithumbup
Patrick Brown
By: 'A Kealey'
Sep 07,2016
0 people found
this helpful
Renting a property for the first time was obviously a daunting task.It couldn't have ran more smoothly with Bright Estates and their representative Patrick Brown. Flawless, informative and efficient service from start to finish. The stress and organisation of the letting was dealt with on my behalf in a professional manner at a competitive rate. I would highly recommend both the company and in particular Mr Brown. His experience in this field foreseen possible obstacles with my particular prope...
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Comment on agent fees
Highly competitive
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Sep 06,2016
Minithumbup
By: 'heather'
Sep 06,2016
0 people found
this helpful
professional service from outset , adding value to property with initial improvement advice before placing on market. Excellent on line photos and video , fully supported viewing and feedback and assistance through negotiation process. Best agent I have ever dealt with for buying or selling....
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Comment on agent fees
excellent value for service received
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Aug 31,2016
Minithumbup
Patrick Brown
By: 'Mr Gillborn'
Aug 31,2016
0 people found
this helpful
Over a sustained 6 year period working with this letting agency I have always been communicated with proactively, with any issues with the property being resolved quickly....
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Comment on agent fees
They are broadly in line with the market and it is more about the service you get or value for money rather than what the fee's are as a crude measure.
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Apr 20,2016
Minithumbdown
Lisa Howatson
Darren (surname unknown)
By: 'Stu'
Apr 20,2016
7 people found
this helpful
My girlfriend and I met with Darren to view a property in Reddish while it was still inhabited by the tenants we would be replacing. Darren phoned us 15 minutes before the appointment to ensure we were going to be there, then turned up 10 minutes late. The place was a tip but we were assured by written agreement that it would be cleaned and maintenance work carried out prior to our arrival. Bright were pretty efficient on the admin pre move in, though my girlfriend did feel they asked too many...
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By: Darren Shaughnessy
Jun 26, 2017
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We always ask that tenants sign tenancies in our office. On this occasion I agreed to sign up at the property in between saturday viewings on a busy viewing day as a favour to these guys as they could not do mid week. Whilst I agree that there were sone minir issues this was blown out of all proportion and exaggerated. There is some level of fabrication in this complaint. For example my "religuous" beliefs". Whilst I respect all religions and believe that true faith is a good t ...
May 18,2015
Minithumbdown
Lisa Howatson
James
By: 'n24'
May 18,2015
17 people found
this helpful
I can very easily say that Bright Estate Agency are the most incompetent group of people I have ever dealt with in my entire life. There were more issues with this flat, the landlord and the letting agency than there has been in every other property I have lived in combined. To start with, we asked to push the move in date back by a week so that we weren't paying rent on 2 apartments (the one we were currently in, and this one being let by Bright Estate Agency). They said no as we had so much ...
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By: N24
Jun 29, 2017
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Found this review 3 years later and you can still remember the 'filthy stinking fridge' apparently- hope this has caused you endless nights sleep and that your company has suffered as a result. I don't need to justify my review above, and countless people have found this helpful. ...
Oct 30,2014
Minithumbdown
James
Lisa Howatson
By: 'Jennifer'
Oct 30,2014
12 people found
this helpful
We were tenants for approximately two years and unfortunately our experience of Bright was very poor. During our time there the washing machine, oven and balcony door were all broken. The balcony door was on a bedroom meaning there was no fire escape from the room, as it couldn't be opened. All repairs took a long time for Bright to carry out. We did a lot of chasing and after three months of the balcony door being broken I had to get the council involved. Bright told the council they had been ...
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What agent could do to change your mind?
Fixed things quickly and not been so difficult to deal with. I rented for 12 years in Manchester city centre and have never dealt with a letting agency as incompetent as them.
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By: Jennifer
Jun 29, 2017
View all comments (2)
Chapter 3 of the International Residential Code says you're wrong about the balcony. A bedroom has to have at least two points of exit and seeing as there was no window in the bedroom that's what the balcony door was. From our experience of letting with you I'm not surprised you don't know the law or your obligations. ...
Sep 08,2014
Minithumbdown
James
By: 'Mike'
Sep 08,2014
8 people found
this helpful
A pretty poor experience overall. I was a tenant with them for 14 months. We had massive mould issues for around 8 months of this. They were reluctant to sort and fobbed us off all the time. Upon exiting the property, they tried to charge us £180 for one mattress, because of one small stain. Had to put up with last minute viewings being arranged. When they did give us notice they didn't turn up and didn't let us know until the last minute. Unfortunately had to deal with James quite a lot. ...
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Jul 10,2014
Minithumbdown
By: 'Ade'
Jul 10,2014
13 people found
this helpful
I was a long-term tenant, and while you want the smaller companies to do well, I wasn't impressed. This one's had 2 core members during its various incarnations (Kings Residential Ltd; Astra, and Bright Estates) ยขรขโ€šยฌรขโ‚ฌล“ an estate agent, and a woman who covers the daily admin side of things. Over the years they've brought in some younger staff members who are often helpful, but once trained never stay long enough to settle giving high turnover. To give a few examples: - The hinges on ...
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Jul 15,2013
Minithumbdown
elisa showdon
Manchetser UK
By: 'Elisabeth'
Jul 15,2013
9 people found
this helpful
I didn\'t really have any major issues with the agency other than the property management company they use which has proven to be very unreliable and many things remained faulty/broken for the entire 3 years duration of our tenancy. When it came to moving out bright charge £25 for them to give a verbal reference to future agents which is awful as it seems 2 years of loyally paying rent and allowing people in for viewings isn\'t enough. Just to clarify the £25 is in addition to the or...
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elisa showdon - upload your photo elisa showdon
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6 reviews

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2 reviews

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Patrick Brown Patrick Brown
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5 reviews

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