BriaryHomes.co.uk is a friendly and professional Fixed Price Estate Agent based in Castleside, Consett, Co Durham. We offer a cost effective alternative to a traditional estate agency service.

Healeyfield House Front Street
Castleside,Consett
County Durham
DH8 9AR
0800 651 00 53

 
Website not available properties for sale (2)
Properties for rent
Areas covered
  • DH8
  • DH9
  • NE39
  • NE43
  • DH8 9

TPOS NLA


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Job vacancies

Please see a list of jobs available

Agent Fees

Sales Fees are fixed and start at £299 standard sales service and £499 for sales plus service

Tenant Finder Fees - £99 standard service fee or £199 for Tenant Finder Plus service.

See website for full details
Last updated at 10:33 AM 25/01/2016 by Peter Brewis

Complaints Procedure

BriaryHomes.co.uk

Complaints Procedure

BriaryHomes.co.uk
prides itself on the level of its customer service. However, occasionally
things do go wrong, and you may need to complain. Please see our complaints
procedure below.

Residential Estate Agency - Making a complaint

Information for Customers

BriaryHomes.co.uk
is a member of The Property Ombudsman (TPOS) and as such aims to provide the
highest standards of service to all our customers. To ensure that your
interests are safeguarded, we have a Complaints Process in place. The aim of
this process is to resolve any issues or concerns as quickly as possible,
although in the majority of cases we hope that matters such as these are
resolved at branch level.

Stage One - Branch Manager

All complaints
should, in the first instance, be directed to the Manager of the Branch you
have been dealing with. He or she will endeavour to resolve your complaint
immediately, and no later than five working days of the first notification.

Stage Two - Customer Relations Manager

If you
remain dissatisfied, you may address your concerns in writing to the Customer
Relations Manager within one month of the response from the Divisional Sales
Manager/Director. Your letter will be acknowledged within three working days of
receipt and you will be provided with a final view written response on behalf
of the Company within 15 working days of receipt of your letter.

Customer
Relations
BriaryHomes.co.uk
Healeyfield House

Front
Street

Castleside

Consett

Co Durham

DH8 9AR

Stage Three - The Property Ombudsman

After you
have received a response from the Customer Relations Manager, you may approach
the Ombudsman if you are not satisfied with the response given. Details of how
to do this are contained within the Customer Relations Managers final view
point letter, The Property Ombudsman Consumer Guide or online at http://www.tpos.co.uk
Please note that you must do so within
six months of the date of the final letter. The Property Ombudsman will not
consider your complaint until our internal complaints process has been
completed.

Residential Lettings - Making a Complaint

Information for Customers

BriaryHomes.co.uk
is a member of The Property Ombudsman Service (TPOS) and we aim to provide the
highest standards of service to all our Residential Lettings customers. In
order to ensure that your interests are safeguarded, we have put in place a
complaints procedure, which we will follow in dealing with your complaint. Our
aim is to handle any issues or concerns as quickly as possible, in order to
achieve this we will, wherever we can, try and resolve your complaint at branch
level.

Stage One - Branch Lettings Manager

All
complaints should, in the first instance, be directed to the Lettings Manager of
the branch you have been dealing with. Complaints made in writing will be
acknowledged within three working days. They will endeavour to resolve your
complaint immediately, and no later than five working days of the first
notification. We do recommend that where possible you outline your complaint in
writing, especially if it appears a complex issue.

Stage Two - Managing Director

Should
this still remain outstanding, or if you still remain dissatisfied with any
aspect of our handling of your complaint, then please write to the Managing
Director at the following address:

The
Managing Director
BriaryHomes.co.uk
Healeyfield House

Front
Street

Castleside

Consett

Co Durham

DH8 9AR

They will
acknowledge your complaint within three working days and will take this up on
your behalf. They will undertake a review of your complaint, including how it's
been handled to date, which may include further investigations into the background
of your concerns. Then within 15 days from receipt of your letter, he will set
out in writing to you, his findings and recommendations as a "final
view" on how he believes your complaint can be resolved.

Stage Three - The Property Ombudsman

After you
have received a response from the Managing Director and if you are not
satisfied with his proposed resolution, you may approach The Property Ombudsman
Service. Details of how to do this are contained within the Managing Director's
final view point letter, The Property Ombudsman consumer guide or online at www.tpos.co.uk

Please
note that you must do so within six months of the date of the final letter. The
Property Ombudsman will not consider your complaint until our internal
complaints procedure is exhausted.
Last updated at 10:33 AM 25/01/2016 by Peter Brewis

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