Brian Thomas Estate Agents

1.92/5 rating 24 reviews
  • 56% valuation accuracy
  • 25% recommend
  • 60% fee satisfaction
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    John
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    Brian
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    Chris Lane
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    jack
Brian Thomas have been established in Harringay for over 25 years as a successful local independent estate agency (You may have noticed our distinctive boards in the area), with a proven track record Read full description...Brian Thomas have been established in Harringay for over 25 years as a successful local independent estate agency (You may have noticed our distinctive boards in the area), with a proven track record of sales, offering a friendly, professional service which we feel is second to none with competitive commission rates.
 
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Properties for rent
Dec 01,2016
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John
By: 'Andrew'
Dec 01,2016
2 people found
this helpful
About the most untrustworthy person I have had the pleasure in meeting, would do better deals for cash as opposed to going through 'the bank', have used another agent where 'cash' was never mentioned....
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Comment on agent fees
A joke.
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Nov 17,2016
Minithumbdown
By: 'Justice For Tenants'
Nov 17,2016
3 people found
this helpful
I'm writing on behalf of Justice For Tenants, a Not-For-Profit Tenant's Rights Organisation. We are in the process of advising and helping tenants who are having trouble recovering their deposit from properties managed by Brian Thomas Limited. Please do not hesitate to get in touch with us if you're having similar issues. Our website is: https://justicefortenants.org/ You can contact us on 020 3476 6648 or by email at advice@justicefortenants.org...
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Dec 01,2015
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Chris Lane
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jack
By: 'G stephens'
Dec 01,2015
3 people found
this helpful
I moved into one of the properties for rent with Brian Thomas few months ago, so far so good.. my flat is lovely and so is the landlord (don't judge a book by its cover) When I initially came in the office a guy called Jack was very welcoming as so was Mr Lane, I was shown two properties with jack which I put a holding deposit for one of them straight away as I know how fast they go. I am so glad I did this because I am not looking to move anytime soon and I know how hard it is to find the ...
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Comment on agent fees
found the one off fees to be less than others
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Nov 17,2015
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Chris Lane
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John
By: 'seraphina'
Nov 17,2015
3 people found
this helpful
I am a previous tenant and found this agency to be one of the most helpful, I have been renting for 10 yrs now and in my experience i have come across some agencies that are shocking beyond belief! from the day I walked in off the street randomly into Brian Thomas they have been nothing but pleasant to me.. I came to them in a desperate situation from a previous property (different agents) and will never forget or thank them enough for the way the helped me find the right place to move to. Some...
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Aug 06,2015
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Chris Lane
By: 'Do not use'
Aug 06,2015
4 people found
this helpful
Absolutely shocking service. No more than an unprofessional, rude, bully. Given misinformation about the end of tenancy and in dispute about return of deposit. Had been good ttenants and looked after the property, only to be accused of not cleaning it. Reported maintenance issues on multiple occasions only to be ignored. Had to threaten calling environmental health to get a serious mould problem dealt with. As a tenant, do not use this firm under any circumstances. They are absolute cowboys....
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Jul 28,2015
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By: 'Sam King'
Jul 28,2015
3 people found
this helpful
Absolutely terrible! I don't even know where to begin with how awful this letting agency really is. They are rude, unhelpful and nefarious. From my experience they are simply money-grabbing crooks, being knowingly uncooperative and even deceitful. They have often pretended not to have any knowledge of issues you have tired on numerous occasions to contact them about, promising to get in touch, and then consistently failing to do so. They have often lied directly to us and ultimately cost us lo...
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Jul 22,2015
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Chris Lane
By: 'unhappy tennant'
Jul 22,2015
3 people found
this helpful
Do not rent from these crooks! They treated me very badly and did not return my deposit for many months. I had to obtain a statutory declaration to get it back. They were rude and unhelpful telling me I was a 'silly girl and I did not understand' when I told them I would report them and get my money back through the DPS. The flat had severe damp and they tried to blame me for this. They did a whole load of other unscrupulous stuff too much to list. I repeat DO NOT RENT FROM THEM UNLESS YOU LIKE ...
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Mar 27,2015
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By: 'boo'
Mar 27,2015
5 people found
this helpful
Very shady. We found this out when we moved out and wanted to get our deposit back from DPS. It turned out that someone from Brian Thomas had called DPS and pretended to be one of my housemates and released our deposit to themselves. We tried citizens advice and called the police, but they said our option was basically to take them to court but the chances were it would cost more than our deposits....
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Sep 29,2014
Minithumbdown
By: 'Aisha'
Sep 29,2014
3 people found
this helpful
This letting agent is really slack letting tenants know before they send gas checks people round with keys -a missed phone call from an unknown number, the gas inspector's number, minutes prior to visit apparently counts as notifying tenant....
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Jun 03,2014
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Brian
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John
By: 'Federica'
Jun 03,2014
2 people found
this helpful
Through Brian Thomas I was able to find the best en suite I have seen during my search, at the best price with the best landlord ever. Never judge a book from the cover; I can only say thank you to John, the agent I dealt with on the day that by chance I walked through their door. I am extremely happy with my new place, Brian Thomas is not managing the property but is thank to them that I have found this place and this excellent landlord. All other agents I dealt with prior to Brian Th...
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Apr 29,2014
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By: 'Simon'
Apr 29,2014
3 people found
this helpful
What a waste of time - they are so pleasant in front of the vendors. Once you start the negotiating process, communications is so poor. They don\'t even call you back customer service level minimal. Recommendation is to avoid them and use alternative agents in the area....
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What agent could do to change your mind?
Be more professional and deal with clients with a long term view rather than thinking short term.
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Jan 17,2014
Minithumbdown
By: 'Unpleasant and Unsavoury'
Jan 17,2014
5 people found
this helpful
What a disgusting, foul-mouthed and ignorant man. He is truly representative of this grubby little agency. I went in to discuss the condition of the property and was told to "F Off" by this unsavoury character. I now have to resort to legal action Yes, this agency has a lot of properties and, yes, they tend to be cheaper than others but, before you give these cowboys any money, please read the reviews on here....
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Jan 08,2014
Minithumbdown
By: 'andre'
Jan 08,2014
6 people found
this helpful
The worst agent ever. Always they promise to come and help with the problems i have but only promises. Avoid them otherwise you will suffer as i did....
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Jul 10,2013
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By: 'Lean'
Jul 10,2013
7 people found
this helpful
Before rent a house, and when you pay them rent, they are very friendly that is true. But when there is maintence problem in the propeety, they bever bothered it. they never cared about the living conditions! and just asking the money money all the time. and they never respected tenants because they shout at u VERY RUDE ! no respect! AWFUL services! please please avoid the agent for god sake! I agree with others: they are double faced and untrustworthy, i never recommend this agent....
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Sep 22,2012
Minithumbdown
By: 'Luka'
Sep 22,2012
12 people found
this helpful
After noticing a very interesting property on their website I booked a viewing for Saturday morning at 12 pm; I was the first person to view the flat therefore I was told by the estate agent called John that if I liked the property I had to put an holding deposit down to secure it. The flat was indeed very nice and I told John that I would take it. John was happy and he told me to withdraw £300 to secure it, so while he went back to the office to prepare the paper works I went to the cash ...
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What agent could do to change your mind?
The agent should have not discriminated me on the basis of me being a foreigner. I have never felt this way before and I do not want to feel it ever again. I will never even walk close to that agency again.
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Aug 28,2012
Minithumbdown
By: 'D.'
Aug 28,2012
10 people found
this helpful
Horrible! I can\'t recomment this estate agency. They lied to us several times, we had to pay more ( for the time we were not living at this house) even when they ensured us previously that we won\'t have to. Cockroaches, bedbugs everywhere, very dirty backyard and interior. I want to warn everyone who wants to use services of this agency - they don\'t care about you or the house at all, they just want your money!...
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What agent could do to change your mind?
He could be honest and proffesional. If the conditions were clear and honest, we would\'t have been that disappointed.
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May 23,2012
Minithumbdown
By: 'Tottenham97'
May 23,2012
11 people found
this helpful
As ex tenants we would recommend steering well clear of Brian Thomas estate Agent. They breeched the contract (lease) by entering our property without notice and left items behind/lights on/ things moved. When asked if they had been in our house the office did not know so we had to change the lock. They refused to acknowledge any wrong doing or repay us so we took the money from the rent. When we moved out the deposit Protection Scheme could not help us as Chris Lane (Owner) refused to rele...
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May 01,2012
Minithumbup
By: 'Helena'
May 01,2012
1 people found
this helpful
Fantastic service from Brian Thomas. We\'ve been renting our properties through this agent for a number of years and can\'t find any fault. Thank you!...
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Apr 23,2012
Minithumbdown
By: 'Sam'
Apr 23,2012
10 people found
this helpful
Before rent a house or buy, they are very friendly that is true. But when you decide to move off and when time come to pay the deposit back, they change. they are making lots of problem for dont pay the deposit back. my tenancy finished end of march and i have trouble for the deposit now. So they are double faced and untrustworthy, i never recommend this agent....
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Feb 15,2012
Minithumbdown
By: 'DJ'
Feb 15,2012
11 people found
this helpful
I don't think you can believe a word they say. Found them to be untrustworthy and would say they are best avoided....
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What agent could do to change your mind?
Terrbile customer service and completely untrustworthy. Verging on illegal practices.
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Sep 06,2011
Minithumbdown
By: 'Stella'
Sep 06,2011
11 people found
this helpful
I could not get my deposit back after more than 1 year even DPS couldn't, so I do not recommend this agent....
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Nov 17,2009
Minithumbup
By: 'Dan'
Nov 17,2009
1 people found
this helpful
Good response and better than the previous lot who managed the property. Did give a list of gripes to Brian Thomas and was given a list numbers for handymen and engineers to call myself which I thought kind of defeated the purpose of having a managing agent. Aside from that, friendly staff and a genuine interest in how things are....
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Jul 29,2009
Minithumbup
By: 'donald'
Jul 29,2009
1 people found
this helpful
Excellent quality advice. very professional in the old style not like the crown who know nothing and drive around in flash cars...
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Apr 17,2009
Minithumbdown
By: 'Ladder Dweller'
Apr 17,2009
10 people found
this helpful
Tried to bully me into buying a flat with structural damage. The lease said the lessee (me) was responsible for it, which they told me was the freeholder. I would have been left high and dry had I listened to them. ...
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Brian Thomas Estate Agents - Green Lanes, London, N4
Office 1
66 Grand Parade, London N4 1AF
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Brian Thomas Estate Agents - Chadwell Heath, Romford, RM2
Office 2
1124 High Road, Romford RM2 6EX
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