Brannen and Partners
2.4/5, 44 reviews
32% recommended
100% sales valuation accuracy
90% sales fee satisfaction



Property Features

Brannen and Partners are a local family run business which has been established at the Coast for over 20 years. The Brannen family has been synonymous with property on the Coast since the early 1900s - older generations of the family were prolific homebuilders in the area including on the Broadway, ... show more Brannen and Partners are a local family run business which has been established at the Coast for over 20 years. The Brannen family has been synonymous with property on the Coast since the early 1900s - older generations of the family were prolific homebuilders in the area including on the Broadway, Linskill Terrace and Hawkeys Lane. There is also a "Brannen Street" in North Shields, acting as a reminder of how the Brannen family has shaped the Coast brick by brick.

Today we sell & let rather than build houses from our Whitley Bay and Tynemouth offices. With good old fashioned hard work and customer service combined with the latest in technology, we provide our clients with a first class service which we believe is the best on offer at the Coast. We can even send out our latest properties to clients before we are back at the office!

...left to get your reviews in for the
2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 90% £52,000 £648,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 1 2 15 6 1 3 1 1 12
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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Brannen and Partners Branches (view all 2)

“I had the misfortune of dealing with these pe......”

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Dec 29,2023
Minithumbdown
Samantha
By: 'A. Mug'
Dec 29,2023
0 people found
this helpful
I had the misfortune of dealing with these people for several years. They are a so called block mansgemtntb company. They are very slow in responding to problems with building. They often don’t even reply to phone calls or e mails. Arrears appears for £2500 ...
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“O stars for this company Pay a service charg......”

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Dec 02,2023
Minithumbdown
Shaun
By: 'Ian'
Dec 02,2023
0 people found
this helpful
O stars for this company Pay a service charge which includes building insurance but now they want it all upfront as well as increasing the service charge due to inept planning. Work required always done late with no updates Over to you Shaun Brannen if ...
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“Do not use this shambles of a company. Staff ......”

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Sep 21,2023
Minithumbdown
By: 'Shaun'
Sep 21,2023
0 people found
this helpful
Do not use this shambles of a company. Staff are rude on the phone and they take weeks to help you with your problem...
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“I would have given no stars if given the opti......”

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Aug 17,2023
Minithumbdown
Barbara
By: 'Steph'
Aug 17,2023
0 people found
this helpful
I would have given no stars if given the option. Terrible letting agent. Slow to respond to all serious maintenance complaints. Failed to process the correct refund upon end of tenancy agreement. The lady we dealt with, Barbara, claimed that we were only owed one ...
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“Not good...”

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Oct 26,2022
Minithumbdown
By: 'Unhappy'
Oct 26,2022
1 people found
this helpful
They can rarely take phone calls, you always have to leave a message after the tone.. and the lack of communication between themselves is terrible. (I'm not sure whether the rental price I'm entering is accurate, but it is thereabouts; and the rent is always ...
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“I have been working with Liam Bradshaw regard......”

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Sep 07,2022
Minithumbup
Liam
By: 'Gail Mullen'
Sep 07,2022
0 people found
this helpful
I have been working with Liam Bradshaw regarding a rental property which I am moving into this week . Liam has been really professional and supportive especially when explaining the Goodlord process to me he also contacted me to wish me good luck in my own ...
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“Completely incompetent, rude staff, apart from Lucy was polite and ......”

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Sep 02,2022
Minithumbdown
By: 'Sarah'
Sep 02,2022
2 people found
this helpful
Completely incompetent, rude staff, apart from Lucy was polite and professional. Rarely answer the phone, phone lines often down, poor response to emails. No correspondence leading up to exchange and completion. Avoid at all costs...
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“Brannen act as the property managers for the ......”

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Sep 01,2022
Minithumbdown
By: 'Chris'
Sep 01,2022
4 people found
this helpful
Brannen act as the property managers for the freehold that controls my apartment. They have been in charge for 18 months and have allowed all maintenance issues to drag on indefinitely. There is serious water damage to the property that has not been maintained; a broken ...
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“Happy customer...”

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Aug 22,2022
Minithumbdown
By: 'Clare'
Aug 22,2022
0 people found
this helpful
I recently sold a property using Brannen and Partners and their part in the whole process was very good. The were very professional and sympathetic to our situation from the start and they kept in touch to helpfully encourage the process along. Would definitely use ...
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“Rental team are absolutely awful.Had issues......”

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Sep 18,2021
Minithumbdown
By: 'Frustrated tenant'
Sep 18,2021
2 people found
this helpful
Rental team are absolutely awful. Had issues with the property for multiple years now. Mould, broken fixtures, central heating system that doesn't work, multiple windows that leak during heavy rain. Never a response when asking about these issues. Instant response when it comes to anything ...
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“Shocking company, stay away!...”

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Sep 06,2021
Minithumbdown
By: 'Omar'
Sep 06,2021
1 people found
this helpful
Absolutely shocking service, I have had the misfortune of dealing with Brannens as they manage a building that I am currently renting a flat in. The staff are rude and take months to answer emails, when they do answer it is unhelpful and often doesn’...
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“The management team is horrible and extremely......”

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Aug 27,2021
Minithumbdown
By: 'Cheuk'
Aug 27,2021
0 people found
this helpful
The management team is horrible and extremely irresponsible. Even after multiple emails and phone calls repairs were still not being conducted. Very slow responding time. The efficiency is also disappointing. with inquiries often takes weeks for a response and most other time you wont even ...
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“I have just completed a sale and purchase wit......”

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Jul 30,2021
Minithumbup
By: 'Elizabeth Donohue'
Jul 30,2021
2 people found
this helpful
I have just completed a sale and purchase with Brannen and Partners and found them to be very professional courteous and friendly. They contacted the solicitors involved regularly to see how things were progressing and always telephoned to let me know. Ten out of ten ...
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“Utterly Inept Crooks...”

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Jul 22,2021
Minithumbdown
By: 'Chumble'
Jul 22,2021
2 people found
this helpful
Management company for our property. Inept doesn't do them justice. Despite numerous requests for meetings, the last AGM was held 6 years ago and service charges are put up each year without any consultation with residents. Nothing more than money grabbers. Avoid at all costs....
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“Don't know how to do their jobs and rude...”

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Apr 12,2021
Minithumbdown
By: 'Lolly'
Apr 12,2021
1 people found
this helpful
I have dealt with them twice and had bad experiences. Called up to view a property and they said it was a 3 week waiting list to view it and never got back to me. The second was when we viewed a property and put an ...
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“Disgusting, greedy and lacking empathy. Beware....”

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Dec 02,2020
Minithumbdown
By: 'Christopher'
Dec 02,2020
2 people found
this helpful
Our ongoing issue with this appalling company continues. Despite paying increased sums to clear service charge arrears, they are now threatening us with legal action. We recently paid £200 and they are now demanding a further £600 in 7 days. The arrears occured when work was done on ...
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“I have had the frustration of dealing with Br......”

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Apr 29,2020
Minithumbdown
By: 'Flat'
Apr 29,2020
7 people found
this helpful
I have had the frustration of dealing with Brannen & Partners as the "management company" for five years now as they manage the building I live in. During this time I have experienced repeatedly most of the issues the other one star reviewers have left. The ...
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“This company is atrocious. I can only say be......”

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Feb 03,2020
Minithumbdown
Marie
By: 'Matty'
Feb 03,2020
4 people found
this helpful
This company is atrocious. I can only say be prepared for a rough ride especially if you are in the Staithes Dunston Gateshead. I was taken to court for service charges both cases were lost by them. They are trying it on again. When will ...
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Was this helpful? Yes
By: Christopher Humble
Nov 22, 2020
View all comments (1)
They are doing exactly the same to us. Despite paying double our monthly fee to clear arrears, they now want the full amount up front up to July 2921 equating to almost £500. Disgusting company who put money over device all the time. ...

“I have been renting a property with this lett......”

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Dec 15,2019
Minithumbdown
By: 'Laura'
Dec 15,2019
4 people found
this helpful
I have been renting a property with this letting agency for around 6 months. Initially they did not take my first months rent despite me setting this up prior to moving in. When contacting the agency about this a very rude and disgusting woman advised me ...
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“Couldn’t leave a zero star review so I’d to p......”

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Nov 07,2019
Minithumbdown
By: 'Christopher'
Nov 07,2019
3 people found
this helpful
Couldn’t leave a zero star review so I’d to put one. Despite trouble in our block from residents below including violence, threats to residents, massive anti social behaviour and generally living in misery, Brannen have done nothing to help us. We as residents, ...
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“Excellent service from start to finish...”

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Sep 10,2019
Minithumbup
By: 'Heather'
Sep 10,2019
0 people found
this helpful
We recently sold our house with Brannen & partners and I could not praise their service enough from the valuation with lucie to the sale of the house the staff lucie polly Kendal & team went above and beyond to make this stressful time run smoothly I ...
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Comment on agent fees
I think the fees were very good
Was this helpful? Yes

“Brannan and partners are the managing agent for my property. ......”

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Feb 07,2018
Minithumbdown
Marie
By: 'Matty'
Feb 07,2018
7 people found
this helpful
Brannan and partners are the managing agent for my property. They have invoiced me my annual service charge but i don't know what i am paying for. I have asked them umpteen times to send me itemised breakdown of the annual charge, they keep avoiding ...
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Comment on agent fees
Definitely bad. They don't even break the charges down
Was this helpful? Yes

“Consistently awful. I'll never use them again. They were marketing ......”

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Mar 03,2017
Minithumbdown
Jonathan
By: 'Ex'
Mar 03,2017
8 people found
this helpful
Consistently awful. I'll never use them again. They were marketing my property but it wasn't getting any viewings so I asked 2 people to mystery shop them and ask for a viewing at a) my property specifically and b) a property with the description, location and ...
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Comment on agent fees
Average
Was this helpful? Yes
By: Jonathan Parker
Mar 17, 2017
View all comments (1)
Good Afternoon. Thank you for your comments. As we discussed previously, the property initially came onto the market in December which is traditionally a quiet time of year. However, we kept you fully up to date with viewings and feedback. Our company policy is that for lettings it is on a first come, first served basis, so when a potential tenant comes along we will credit check and reference them to ascertain their suitability. In this case they were not suitable due to their status (it is ...

“Terrible... Don't clean the properties before they rent them out ......”

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Feb 28,2017
Minithumbdown
By: 'Hate'
Feb 28,2017
3 people found
this helpful
Terrible... Don't clean the properties before they rent them out or anything.... Work that should of been done like checking to see if boiler works doesn't get checked if you want a tenancy with nothing but problems with no solutions go with brannens and partners...
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Comment on agent fees
Bad especially as theyve done nothing
Was this helpful? Yes
By: Jonathan Parker
Mar 17, 2017
View all comments (1)
Good Afternoon, please contact me on [email protected] - if you wish to discuss any of these issues further. We would of course expect the boiler to be working when you moved into a property. The gas safety certificate and boiler service (where applicable) are undertaken once a year. Unless reported otherwise by a tenant, we would assume that it is in working order - especially when a tenant has recently vacated. However, once a problem is flagged up to us we will attend to ...

“Jacqui kept us updated through the process and l found ......”

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Jan 14,2016
Minithumbup
Jacqui
By: 'Steven'
Jan 14,2016
1 people found
this helpful
Jacqui kept us updated through the process and l found her to be very professional with a thorough understanding of the requirements needed to let a property in the UK....
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Comment on agent fees
Good, unlike other agents that charge 60% of the first months rent. Brannen & Partners offer the best prices l have seen.
Was this helpful? Yes
By: Jonathan
Jan 14, 2016
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Thank you for the feedback. ...

“My partner and I have rented a property for the ......”

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Jan 13,2016
Minithumbdown
By: 'Becca'
Jan 13,2016
3 people found
this helpful
My partner and I have rented a property for the last two years. The staff at the Park View office are just awful to deal with and I use the word deal loosely. They do not seem to understand the words customer and loosely. On ...
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What agent could do to change your mind?
Fair, but not in cash.
Attached Filesnbsp;
Comment on agent fees
Fair, but not in cash.
Was this helpful? Yes
By: Jonathan
Jan 14, 2016
View all comments (1)
Dear Becca, please feel free to email me at [email protected] with any specifics you would like to report - I can then investigate further. We have separate accounts, administration and maintenance departments who all have different systems specialising in their particular field which is why the accounts dept would not be able to help you with a repairs query for example. However, they are more than happy to pass you on to the right person. We also have our automated ans ...

“My partner and I recently moved into a property which ......”

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Jan 03,2016
Minithumbdown
By: 'sofi'
Jan 03,2016
3 people found
this helpful
My partner and I recently moved into a property which we rented from Brannen and Partners. Despite telling Sam Winters I was 6 months pregnant and that there were repairs that needed to be made I was ignored. His mode of contact was to send one ...
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Comment on agent fees
agents fees were stated at the start.... but they haven't carried out their part of the contract
Was this helpful? Yes
By: Jonathan Parker
Jan 04, 2016
View all comments (1)
Dear Sofia As discussed earlier today, we are doing everything we can to resolve the issues. The vendor has already spent £2000 to remedy the water ingress and will continue to tackle the problem - so to say you have been ignored is rather unfair. I look forward to visiting the property as pre-arranged this week. ...

“The purchase of this property was a fairly lengthy process ......”

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Sep 02,2015
Minithumbup
Abigail
By: 'Mr'
Sep 02,2015
1 people found
this helpful
The purchase of this property was a fairly lengthy process as there were several issues to be resolved. Abigail and her colleagues were extremely helpful throughout the purchase, communicating effectively with us and the vendors. This helped everything to run smoothly. She was always approachable, ...
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“Myself and my partner moved into a property by advertised ......”

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Aug 26,2015
Minithumbdown
By: 'Unsatisfied'
Aug 26,2015
3 people found
this helpful
Myself and my partner moved into a property by advertised by themselves. Despite not having anything to do with the actual property and putting us directly in touch with the landlord they charged us nearly £300 in fees. I've no idea what these fees were for ...
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Was this helpful? Yes
By: Beccea
Jan 13, 2016
View all comments (2)
I completely agree with you, B&P do not understand the words customer service. Incredibly snotty. Horrible people who simply do not wish to do their jobs. Also terrible inaccuracy and it appears they do not share information with each other. ...

“Abi was courteous and understanding through numerous drawn out processes ......”

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Aug 05,2015
Minithumbup
Abigail
By: 'Jeff'
Aug 05,2015
1 people found
this helpful
Abi was courteous and understanding through numerous drawn out processes beyond her control. She was there when required and did not hassle otherwise....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 11:57 AM 20/04/2015 by sdfsdfsdf sdfsdfsdf

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