Brand Vaughan
3.3/5, 127 reviews
58% recommended
94% lettings valuation accuracy
64% lettings fee satisfaction



Property Features

Brand Vaughan, is a forward-thinking, independent agency who combine the latest technology in estate agency with years of traditional experience. show more Brand Vaughan, is a forward-thinking, independent agency who combine the latest technology in estate agency with years of traditional experience.

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2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 94% 64% £564 £3,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 5 16 36 29 2 16 1 2 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“Don’t use....”

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Feb 10,2024
Minithumbdown
Bradley
By: 'Beth'
Feb 10,2024
0 people found
this helpful
Im a student, and i wanted to warn everyone about this letting agency. They are secretive and unhelpful, as well as rude and condescending. When trying to make sure they didn’t sell our house for next year to someone else, I called the company ...
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“The lender changed the mind in last minute...”

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Jan 12,2024
Minithumbdown
By: 'May Win'
Jan 12,2024
0 people found
this helpful
I'm really let down! I'm sharing my story to help prevent others from having to deal with the same problem. In February, I'll be moving to Brighton for work. We started looking for a property in January because we live in London and getting a ...
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“Poor student letting experience....”

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Jan 07,2024
Minithumbdown
By: 'Jack'
Jan 07,2024
1 people found
this helpful
With regret, I am leaving Brand Vaughan a 1-star review to reflect my experience with them. This is not a reflection of all staff at the company, as I did indeed have some positive, professional experiences during my tenancy. It appears to me that from ...
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“Discrimination...”

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Oct 08,2023
Minithumbdown
By: 'Krzysztof'
Oct 08,2023
1 people found
this helpful
My name is Krzysztof Perek, and I am writing to you on behalf of my partner, Alexander Nadasky, and myself. We are both residents of Brighton, currently residing at 2 Abbey Road since February 2023. We are international students who moved from London to Brighton in search ...
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“Disgustingly mouldy and dirty accommodation...”

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Sep 22,2023
Minithumbdown
By: 'Shelly'
Sep 22,2023
0 people found
this helpful
My daughter's housemates gained keys to their uni house two weeks ago to find it covered in black mould, fire and carbon monoxide alarms not working, fire extingishers out of date, disgustingly dirty - no cleaning at all! Keys, locks, doors bell missing and broken ...
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“do not rent with brand vaughan...”

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Dec 31,2022
Minithumbdown
By: 'unhappy renter'
Dec 31,2022
1 people found
this helpful
our house has rotting floor boards and a reoccurring damp/ mould problem which the land lords are fighting tooth and nail not to fix. we've sent several emails with photographic proof and we've been told that we need to open the windows and run the ...
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“Be careful with this agency.......”

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Nov 10,2022
Minithumbdown
By: 'Yasmina'
Nov 10,2022
0 people found
this helpful
I have been with this agency for about 3 years, and as far as there are no problem with the property and you pay your rent, they only contact you for renewals and not much else. I reported a leak 2 years ago, after all this time ...
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“I’d say the service provided by Brand Vaughan......”

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Sep 24,2022
Minithumbdown
By: 'Tenant'
Sep 24,2022
0 people found
this helpful
I’d say the service provided by Brand Vaughan has been appalling, but in fact it has been non-existant. The property was not ready for the move-in date, falsely advertised, and despite our constant chasing, they have done almost nothing for an entire month, all ...
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“I have used other agents and consider myself ......”

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Sep 22,2022
Minithumbup
Beth
By: 'Ashley'
Sep 22,2022
0 people found
this helpful
I have used other agents and consider myself very lucky to have contacted Beth at Brand Vaughan, she was very knowledgeable, polite, easy to talk to and was and is extremely efficient. I look forward to a long relationship with her and Brand Vaughan....
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“They are an appalling lettings company...”

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Sep 15,2022
Minithumbdown
By: 'Fantastic'
Sep 15,2022
2 people found
this helpful
They are an appalling lettings company. They do not care about their tenants, they hold onto deposits, don’t listen to complaints. I have never dealt with such an awful firm...
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Was this helpful? Yes
By: Holly Herriott
Sep 19, 2022
View all comments (1)
Many thanks for your comments. I am sorry to hear that you have had a bad experience. If you would be happy to, could you give me more detail in an email and this will then be investigated internally and improvements made where necessary - please send any details to [email protected]. Thank you ...

“Slow Communication And Unreasonable Charges...”

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Sep 01,2022
Minithumbdown
By: 'Tudor'
Sep 01,2022
1 people found
this helpful
Terrible agent. Slow communication and short notices of visits (barely legal). If something was broken (such as the heating) it would take more than a week to get it solved. At the end of the tenancy unreasonable charges were made against us. We disputed the ...
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“Brand Vaughan's staff are friendly, helpful and efficient....”

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Jun 02,2022
Minithumbup
By: 'Merdler'
Jun 02,2022
0 people found
this helpful
Brand Vaughan's staff are friendly, helpful and efficient. They have managed property for us for some years now and they always go above and beyond to ensure that everything runs smoothly. I highly recommend them, both as letting and sales agents....
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“Very unprofessional...”

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May 13,2022
Minithumbdown
By: 'Sarah'
May 13,2022
1 people found
this helpful
I called up regarding a studio this afternoon, spoke to a man with an unprofessional and rude manner. He completely disregarded my questions and repeatedly said “what?” to everything I was saying. I was shocked at how unprofessional it was....
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“This agency is the worse I have had dealings ......”

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Apr 19,2022
Minithumbdown
By: 'peter'
Apr 19,2022
2 people found
this helpful
This agency is the worse I have had dealings with, I warn other. landlords to stay well clear (absolute shower)...
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“As a result of Ruby's service, leasing was ma......”

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Mar 09,2022
Minithumbup
Ruby
By: 'Sam'
Mar 09,2022
0 people found
this helpful
As a result of Ruby's service, leasing was made easy. She was enthusiastic, when presenting various different apartments, making a usually tedious process enjoyable. In addition, when it came to securing the property, Ruby helped after-hours to help finalise the deal which was greatly appreciated....
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“Chloe Stringer: 6/5 Stars!...”

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Feb 22,2022
Minithumbup
Chloe
By: 'Matt'
Feb 22,2022
0 people found
this helpful
Chloe Stringer has been the most helpful lettings agent I have ever come across since being at Uni! I had difficulties with my tenancy, and she personally made the extra effort to ensure everything ran smooth with my tenancy swap-over! Her communication, professionalism and care ...
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“Excellent Service...”

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Feb 15,2022
Minithumbup
By: 'Rose'
Feb 15,2022
0 people found
this helpful
They truly do care for individuals and contact is both easy and incredibly fast, the staff are ready to assist in any way possible and they will be sure to rectify any mishap. Thank you!...
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“I have brought a house with 4 other friends, ......”

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Feb 15,2022
Minithumbup
By: 'Sophie'
Feb 15,2022
0 people found
this helpful
I have brought a house with 4 other friends, a student home, and we're really happy with the location and price and also the help acquired also. Only negative thing we have to say is that we was told that wifi was included and turns out ...
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“''I've tried to call you a couple of times.' ......”

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Feb 04,2022
Minithumbdown
By: 'Lisa'
Feb 04,2022
3 people found
this helpful
''I've tried to call you a couple of times.' Is one of the standard opening lines when Brand Vaughn haven't returned a call or an email request. As a landlord, I paid Brand Vaughn to manage on of my properties. I was appalled at ...
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“Student rental...”

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Jan 27,2022
Minithumbup
Chloe
By: 'Jane Anning'
Jan 27,2022
0 people found
this helpful
Chloe has gone above and beyond to help me with exceptional attitude. Thank you. She has always got back to me with updates and alternative ideas to help me with my situation. I can't thank her enough....
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“Helpful!...”

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Jan 21,2022
Minithumbup
Greta
By: 'Madison'
Jan 21,2022
0 people found
this helpful
Very helpful and efficient throughout the whole process so far. During viewing of the place, Greta was quick to answer all my questions so great help when deciding where to rent....
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“Amazing...”

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Jan 21,2022
Minithumbup
Beth
By: 'Holly and Becca'
Jan 21,2022
0 people found
this helpful
Beth was so amazing! really helped us a lot with finding a house. We were struggling and she picked out four amazing houses in our price range. Was really interactive with us and seemed really eager to help us find THE house. Thank you so ...
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“Me and my friend came to look at a house to r......”

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Jan 21,2022
Minithumbup
Greta
By: 'Marta Pieta'
Jan 21,2022
0 people found
this helpful
Me and my friend came to look at a house to rent for next year of uni and Miss Greta has been extremely helpful, friendly and enthusiastic. She showed us around and showed the highest level of professionalism. I am glad she helped up with ...
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“Beth was amazing and the houses were brilliant...”

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Jan 19,2022
Minithumbup
Beth
By: 'Caitlyn'
Jan 19,2022
0 people found
this helpful
Beth was amazing with showing us exactly what we wanted and told us everything we wanted to know about the houses, and she let us look around as much as we wanted and film the houses for our other two housemates which was very much ...
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“Don’t care about the students...”

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Jan 18,2022
Minithumbdown
By: 'Jade'
Jan 18,2022
2 people found
this helpful
Awful customer service, didn’t care that they have been advertising a house that is unliveable, covered in black mould that the landlord refuses to fix, when asked brand Vaughn said it wasn’t their problem and when asked to stop advertising this home they ...
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“Had a house viewing with Beth and she was lov......”

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Jan 18,2022
Minithumbup
Beth
By: 'abbie'
Jan 18,2022
0 people found
this helpful
Had a house viewing with Beth and she was lovely, answered any questions we had and told us all we needed to know about the house....
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“Myself and my friends are first-time renters ......”

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Jan 13,2022
Minithumbup
By: 'Emily'
Jan 13,2022
0 people found
this helpful
Myself and my friends are first-time renters and we were really pleased with the help we received from brand Vaughan....
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“I had Beth help me out, she showed me round 5......”

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Dec 02,2021
Minithumbup
Beth
By: 'Jess Sale'
Dec 02,2021
0 people found
this helpful
I had Beth help me out, she showed me round 5 hours in an hour and a half. She was so helpful and informative with anything I wanted to know. So excited to move next year into one of the houses she showed me. Such a ...
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“Awful...”

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Oct 23,2021
Minithumbdown
By: 'Brighton1'
Oct 23,2021
5 people found
this helpful
Absolutely awful letting agents, didn’t give us our deposit back for months. Poor communication, rude customer service, made promises about repair which were never carried out during our tenancy. Don’t go with them, they’ll con you at the end!...
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“Needs to improve communication skills with cu......”

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Sep 25,2021
Minithumbdown
By: 'Amanda'
Sep 25,2021
3 people found
this helpful
Needs to improve communication skills with customers. The way this agent came across was quite abrupt and invasive. I will not use this agent again....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Brand Vaughan

Regional Awards won by Brand Vaughan

Individual Branch Awards

Brighton, BN1



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