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Braemore Sales & Lettings
4.8/5, 772 Reviews
94% Recommended
100% sales valuation accuracy
80% letting valuation accuracy
84% sales fee satisfaction
84% letting fee satisfaction
Braemore Sales & Lettings as the leading letting and sales agent in the Edinburgh property market offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell/buy through our estate agency arm to grow your investment from the ground. Our experi
enced team understand the rental market in your area and are on hand to provide expert advice and tips to help you achieve the very maximum from your property, as well as dedicated front line service to tenants across Edinburgh. The commitment from our letting and management divisions has led to over 20 years of happy clients and positive reviews. Our sales division is growing from strength to strength offering our clients fresh and innovated marketing solutions to achieve sales at the best possible prices. Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
Latest Reviews
Sophie Milton
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 84% | £65,125 | £1,000,000 |
| Lettings | 80% | 84% | £275 | £3,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 136 | 24 | 345 | 86 | 129 | 0 | 19 | 1 | 25 | 7 |
Address
Braemore Sales & Lettings
12 Queensferry Street, Edinburgh, City Of Edinburgh
EH2 4PG
0131 624 6667
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Braemore Sales & Lettings Branches (View All 2)
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5 Star Review
By : 'Kostas'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (As a Tenant)
Rent PCM : £735
Would you recommend ? : Yes
Postcode : EH76
28 Mar 2019
People found this helpful0
ihave just rented a house from Braemore and Helen was extremely helpful in organising the viewing of the property and taking a holding deposit and supplying me with all the information I required for this process. Her colleague Lynn then went above and beyond to ensure we received the keys on ... Read Full Review
By : Mark Hastie
26 Apr 2019Thanks for your review - great to hear your thoughts on our service! Kind regards, Mark Hastie, Lettings...
Availability and ...
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4 Star Review
By : 'Gabriele'
Branch : Queensferry Street, 12 Queensferry Street
Services : Letting (As a Tenant)
Rent PCM : £840
Would you recommend ? : Yes
Postcode : EH6
26 Mar 2019
People found this helpful1
I'm happy to write this review, because I found I really nice person in braemore, called Danielle Wallace, always available for us when we ask something but mostly Danielle is always kind and I think she is really realiable and ... Read Full Review
By : Mark Hastie
26 Apr 2019Thank you for taking the time to leave a review for us. Kind regards, Mark Hastie, Lettings...
Gillian was extremeley ...
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5 Star Review
By : 'Craig'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : EH11
26 Mar 2019
People found this helpful0
Gillian went the extra mile for me and we are very grateful for her help, I can highly reccomend Gillians work ethic and honestey . Thank you Gillian ... Read Full Review
By : Mark Hastie
26 Apr 2019Thank you for taking the time to leave a review for us - much appreciated! Kind regards, Mark Hastie, Lettings...
An amazing, hassle free ...
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5 Star Review
By : 'Ed'
Branch : Queensferry Street, 12 Queensferry Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : EH4
25 Mar 2019
People found this helpful0
I can't rate Braemore highly enough. The whole team have made the whole process of selling a tenanted flat at a long distance, a truly worry free process. I was kept informed all the way, they linked me up with excellent solicitors for the conveyancing, they guided me through the process ... Read Full Review
Comments on Agent Fees
For the work and the result I got I didn\'t begrudge the fee at all.
First Class ...
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5 Star Review
By : 'Gill'
Branch : Queensferry Street, 12 Queensferry Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : EH7
25 Mar 2019
People found this helpful4
From start to finish of the sales experience Donna and Tzana have been efficient, professional and most of all, supportive. My daughter and I can't thank them enough. With the owner living on the other side of the world (my daughter) myself the UK point of contact, we anticipated difficulties. ... Read Full Review
Great support and ...
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5 Star Review
By : 'Andrew'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (As a Tenant)
Rent PCM : £1695
Would you recommend ? : Yes
Postcode : EH1
22 Mar 2019
People found this helpful0
Sonny and Mark have both helped steer our original search for a property to now signing for the property in a quick timeframe and with very clear support and guidance from the ... Read Full Review
By : Mark Hastie
22 Mar 2019Dear Andrew, n nMany thanks for your very positive review, this means the world to us and it was most kind of you to take the time to post online. n nWe hope you love your new home, and...
excellent ...
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4 Star Review
By : 'AllyJone'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : EH10
21 Mar 2019
People found this helpful0
Excellent service. Sonny and Mark were very supportive in my search for a flat. I never felt any difficulty after I contacted ... Read Full Review
Comments on Agent Fees
good
By : Mark Hastie
21 Mar 2019Hi there, and thank you so much for your very positive review of our services, most kind! If there was anything at all which would make you feel like upgrading it to a 5-star review, rather than 4,...
Recommend ...
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5 Star Review
By : 'Jonathan'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH15
20 Mar 2019
People found this helpful1
The staff at Braemore, Erin in particular, was extremely helpful and responsive. Erin streamlined the process and made moving into the flat easy and straightforward from start to ... Read Full Review
By : Mark Hastie
26 Apr 2019Thanks for your review - great to hear your thoughts on our service! Kind regards, Mark Hastie, Lettings...
Easily Approachable, good ...
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5 Star Review
By : 'Magzina'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH11
20 Mar 2019
People found this helpful0
Lynne was approachable and open to all the process. Available all time with instant replies to all the emails and calls. To add I have had other agency and people to assist but never came across good assistance that Lynne ... Read Full Review
By : Mark Hastie
26 Apr 2019Thank you for taking the time to leave a review for us - much appreciated! Kind regards, Mark Hastie, Lettings...
excellent ...
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5 Star Review
By : 'Arlette'
Branch : Queensferry Street, 12 Queensferry Street
Services : Sales (As a Vendor)
Sold price : £205000
Would you recommend ? : Yes
Postcode : EH11
19 Mar 2019
People found this helpful2
Many thanks to Marion Goffin who has been excellent with regards to her advice and help in completing the forms, I have much appreciated all her assistance and would highly recommend your company due to this experience with ... Read Full Review
Comments on Agent Fees
I am more than happy with the fees, they have been well earnt.
Good service from this well ...
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4 Star Review
By : 'Pete'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (As a Tenant)
Rent PCM : £625
Would you recommend ? : Yes
Postcode : EH10
14 Mar 2019
People found this helpful0
I have had no major issues while renting from Braemore lettings. I have found them friendly and quick to react to maintenance issues. Communication has been ... Read Full Review
Comments on Agent Fees
I’m pretty sure that agents cannot charge fees in Scotland. Don’t think I paid any when I began my tenancy. I did have to pay £24 for a reference however.
By : Mark Hastie
14 Mar 2019Dear Pete, Thank you so much for taking the time to leave us a review. The £24 is indeed our referencing fee, we can't charge anything to create, extend or change an existing tenancy, but we...
Outstanding ...
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5 Star Review
By : 'N'
Branch : Queensferry Street, 12 Queensferry Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : EH6
13 Mar 2019
People found this helpful1
Olivia is an outstanding property manager and I recommend her highly, without hesitation. Her communication is second to none, she is intelligent, proactive and pragmatic. The service she provides is absolutely above and beyond what I expect and it is very reassuring to know she is doing the ... Read Full Review
Comments on Agent Fees
competitive
By : Mark Hastie
14 Mar 2019Thank you so much for your very kind review of our colleague Olivia, it's great to hear she's been providing excellent service. Many thanks for taking the time to post here about this. Kind...
Sonny was great ...
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5 Star Review
By : 'Elena'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH9
12 Mar 2019
People found this helpful0
Sonny Davis helped us with our new tenancy agreement, replying to all questions we had in a professional and kind ... Read Full Review
By : Mark Hastie
12 Mar 2019Dear Elena, Thank you so much for your very kind positive review of my colleague Sonny, both here and on the Google review page. Most kind of you to take the time to post about good...
Very easy and fast ...
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5 Star Review
By : 'TK'
Branch : Queensferry Street, 12 Queensferry Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : EH6
12 Mar 2019
People found this helpful1
I had three other agencies quote for the sale of my 2 bed flat and I felt very comfortable selecting Braemore. This was my first time selling a property and Tzana, their sales agent, was very patient in explaining the process throughout. She carried out every viewing with as little disruption as ... Read Full Review
Friendly and ...
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5 Star Review
By : 'Christie'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH3
8 Mar 2019
People found this helpful0
Erin was really helpful and approachable! made the process so easy and all documents were sent and processed quickly. i highly recommend Erin as an agent. Thankyou! ... Read Full Review
Comments on Agent Fees
Good
By : Mark Hastie
11 Mar 2019Dear Christie, Thank you so much for your very kind review. I'll pass this onto our Team here. Kind regards, Mark Hastie Lettings...
Great ...
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5 Star Review
By : 'Hannah'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (As a Tenant)
Rent PCM : £795
Would you recommend ? : Yes
Postcode : EH8
8 Mar 2019
People found this helpful0
Big thanks to Lynne and the Braemore team for getting us set up with a lease. We had no issues and Lynne was available to answer all our ... Read Full Review
By : Mark Hastie
11 Mar 2019Dear Hannah, Thank you so much for your kind review! I'll be sure to pass this onto our Team and my colleague Lynne Moore here. Kind regards, Mark Hastie Lettings...
Rent ...
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5 Star Review
By : 'Stacy'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH10
8 Mar 2019
People found this helpful0
I received an email from Susan informing me that my rent was being increased. I contacted her to explain my current financial situation and ask her to liaise with my landlord to see if the increase could be reviewed. Susan was attentive and showed an understanding of my situation - she contacted my ... Read Full Review
By : Mark Hastie
11 Mar 2019Dear Stacy, Thank you so much for your kind review of my colleague Susan Ryles. It's most appreciated, and I'll ensure your comments are made known to our Team. Kind regards, Mark...
Recommendation ...
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5 Star Review
By : 'RW'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (Property Management)
Rent PCM : £740
Would you recommend ? : Yes
Postcode : EH10
7 Mar 2019
People found this helpful0
I have used Braemore Lettings to manage my one bedroom property since 2010. I have worked with a few members of the team, but would especially like to acknowledge Michael Morton who has been my main point of contact. Michael has always been extremely responsive, helpful and follows up as promised. ... Read Full Review
Comments on Agent Fees
Standard for market. More importantly is the rent they are able to secure.
By : Mark Hastie
11 Mar 2019Thank you so much for your very kind review of my colleague Michael. Kind regards, Mark Hastie Lettings...
Michael has been ...
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5 Star Review
By : 'HappyTenant'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH10
7 Mar 2019
People found this helpful0
I have been renting with Braemore for 3 years now but this year in particular has made my review a five star because my property manager Michael Morton has been extremely quick at dealing with any concerns we have had about the property and every single issue has been dealt with satisfactorily and ... Read Full Review
Comments on Agent Fees
N/A
By : Mark Hastie
11 Mar 2019Thank you so much for your very positive review of my colleague Michael Morton. He is certainly an asset to our Team and it's great to hear he's providing excellent service to his clients. Kind...
Very ...
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5 Star Review
By : 'Sam'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH6
6 Mar 2019
People found this helpful0
Lynne helped with a tenancy swap every step of the way. It was a complicated process, but she was responsive and diligent in making it as easy and understandable as possible. Many ... Read Full Review
By : Mark Hastie
11 Mar 2019Dear Sam, Thank you so much for your kind review of my colleague Lynne. I will ensure this is passed onto the Team here. Kind regards, Mark Hastie Lettings...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible. If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to: Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- info@braemore.co.uk, alternatively you can: Fill in a complaints form Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter). What will happen next? We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it. We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email. If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff. We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons. You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: - 4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made. In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years. Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact The Property Ombudsman Ltd at:- Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 3/27/2018, 4:15:19 AM by allAgents
