The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.8/5, 772 Reviews
94% Recommended
100% sales valuation accuracy
80% letting valuation accuracy
84% sales fee satisfaction
84% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 84% | £65,125 | £1,000,000 |
| Lettings | 80% | 84% | £275 | £3,000 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 136 | 24 | 345 | 86 | 129 | 0 | 19 | 1 | 25 | 7 |
Braemore Sales & Lettings
12 Queensferry Street, Edinburgh, City Of Edinburgh
EH2 4PG
0131 624 6667






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By : 'Dave'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Sales (As a Vendor)
Sold price : £140000
Would you recommend ? : Yes
Postcode : EH4
Graham's calm style made the selling of our property very straightforward. He was able to provide us with good advice by listening to what we wanted from the sale and giving his ... Read Full Review
the fees were very reasonable
the fees were very reasonable
By : Braemore
1 Feb 2016Hi Dave, Thanks very much for your kind review! We will be sure to pass on your kind words to Graham. Thanks again, The Braemore...
By : 'Felicity'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (As a Owner)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : EH8
Click-Let have managed my property in Edinburgh for over ten years and I have always been satisfied with them. They are very professional and efficient and they keep me updated regularly with all matters regarding my property. I can highly recommend ... Read Full Review
Good
Good
By : 'Mark'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (As a Owner)
Rent PCM : £825
Would you recommend ? : Yes
Postcode : EH11
Kate has been excellent from start to finish. This was not a straightforward situation with much work required to get the property to the required standard and not helped by me being Offshore. Kate has been very responsive and managed expectations very well. Kate delivered in line with what she ... Read Full Review
Fair
Fair
By : Braemore
28 Jan 2016Dear Mark, thank you so much for taking the time to write a review about your experience with us. We are delighted you chose Braemore and more than happy to hear your positive feedback. Thanks...
By : 'Kim'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : EH6
Donald Dallas at Braemore was helpful and knowledgeable throughout the whole buying process, as a first time buyer Donald was always available to help me understand and keep me updated at every step making me feel completely at ... Read Full Review
By : Braemore
5 Jan 2016Hi Kim, thank you for taking the time to leave a review for us - lovely to hear your feedback and we were delighted to help. The Braemore...
By : 'Scott'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Sales (As a Vendor)
Sold price : £95000
Would you recommend ? : Yes
Postcode : EH7
Graham dealt with the sale of my property during an uncertain time in the market. Throughout this process I found him to be courteous, efficient and willing to go the extra mile. Graham kept me fully informed during the time the property was on the market and he was always easily contactable by ... Read Full Review
By : Braemore
5 Jan 2016Hi Scott, thanks for your review and happy to hear all went well with the sale. Thanks again, The Braemore...
By : 'Ady'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH12
It's the first time I let a property in the UK, and I was very pleased. The quality of the property is outstanding, scheduling the viewings was easy. Gavin got in touch with the landlord super fast to help us with all our inquiries. Once we decided to take the property, Donna helped us with all the ... Read Full Review
By : Braemore
22 Dec 2015Hi Ady, Thanks for taking the time to write up a review. Great to hear of your experience! The Braemore...
By : 'Jonathan'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (As a Tenant)
Rent PCM : £575
Would you recommend ? : Yes
Postcode : EH10
I have recently become a tenant of Braemore (Morningside) and was impressed with their efficiency and professionalism when processing my application. Kayleigh Harper, in particular, has been outstanding. She is a very good ambassador for the company - welcoming and true to her word. She facilitated ... Read Full Review
By : Braemore
17 Dec 2015Hi Jonathan, Thank you very much for taking the time to write up a review for us - its much appreciated. Glad to hear all went well with your move in and hope you enjoy the property! All the best,...
By : 'Conor'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (As a Tenant)
Rent PCM : £720
Would you recommend ? : Yes
Postcode : EH10
Claire was very helpful throughout the lease agreement. Very professional, very friendly and really helpful. Would highly recommend her to any incoming tenant. Michael was very helpful as property manager. There was an outstanding issue in the flat with mice which was ignored prior to his ... Read Full Review
By : Braemore
16 Dec 2015Hi Conor, thanks for your review! The Braemore...
By : 'UnhappyTenant'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £1000
Would you recommend ? : No
Postcode : EH4
Extremely unprofessional! Seems like she gambled on the chance of having 2 male occupants in the flat, only to realise 2 days before move in that the landlord wanted a family/couple to occupy the flat, therefore unprofessionally cancelling our agreement 2 days before move in. Myself and my ... Read Full Review
By : Braemore
14 Dec 2015Really sorry to hear this. I'm aware of the property in question and Im aware that it was the owners decision to back out of this deal, not Braemore's. We would have been more than happy to move...
By : 'Dafne'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (As a Tenant)
Rent PCM : £600
Would you recommend ? : No
Postcode : EH7
Agency is the most poor unprofessional agency we ever experienced and we already rented properties through out quite a lot of them. This Braemore agency trying to create very serious and professional impression but customer service is very poor. Tenants for them not people quite often seems. At ... Read Full Review
Could be nice and helpful, not ignorant.
By : Braemore
14 Dec 2015Hi Dafne, Im really sorry to read your review and to hear that you feel this way. Some times we have a lot of leases being signed at the same time so we have to ask tenants to come in at a certain...

By : 'Tenant'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH3
Lovely person with prompt replies. Loved the way she handled my complains and made sure they were attended to promptly. Would like every employee of Braemore to take a note of her and be as responsive and prompt as she ... Read Full Review
By : Braemore
14 Dec 2015Thank you for your kind review! The Braemore...
By : 'QZ'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH4
Thanks for Susan's good service. It's really helpful. She took the time to explain things to me as a ... Read Full Review
By : Braemore
14 Dec 2015Thanks so much to writing up a review for us! Great to hear of your experience with us! The Braemore...
By : 'HC'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (As a Tenant)
Rent PCM : £550
Would you recommend ? : Yes
Postcode : EH5
Stephanie was very helpul when I had handed in my notice to buy a house then the sale of the house fell through. she talked to my landlord and happily I am still renting the same property ... Read Full Review
By : Braemore
10 Dec 2015Hi there! Thanks for taking the time to leave a review for us - great that we were able to help and we hope you are enjoying the property! Thanks again, The Braemore...


By : 'Conor'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH3
We've been renting with Braemore for close to a year now and i would recommend them to others looking to rent in Edinburgh. The applications process is straightforward and made stress free through the professionalism and helpfulness of the staff we've worked with (mostly Lynn Hay throughout the ... Read Full Review
By : Braemore
10 Dec 2015Hi Conor, thank you so much for taking the time to review us, especially that of Lynn and Lisa. WE will be sure to pass your praise on to them. Thanks again, The Braemore...

By : 'Kumaran'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (As a Tenant)
Rent PCM : £825
Would you recommend ? : Yes
Postcode : EH11
Laura has handled my request in a professional manner and responded quickly. Very much happy with the service provided by ... Read Full Review
By : Braemore
10 Dec 2015Thanks for your review Kumaran - great to hear from you and of your experience of our service. The Braemore...

By : 'Maggie'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (As a Tenant)
Rent PCM : £625
Would you recommend ? : Yes
Postcode : EH3
Great service. Very professional, friendly and efficient. Would certainly recommend and would definitely use again. I have no complaints, Braemore made everything so smooth and easy for someone who had never done this before! ... Read Full Review
By : Braemore
8 Dec 2015Hi Maggie, Thanks for your kind review and we were more than happy to have been able to assist. Thanks again, The Braemore...
By : 'Stay'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : EH3
I rented through your agency, with the branch on 92 Morningside Road. 3 days after I moved in on 29th September, I have submitted to you an updated inventory list and a list of repairs for the maintenance team, The list of repairs includes the following (the full list ... Read Full Review
By : Braemore
8 Dec 2015Dear Zhenyu, Thanks for getting in touch about the outstanding maintenance issues within the property. As Im sure you are aware, we do not hold the maintenance contract for this property so we are...


By : 'A'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (As a Tenant)
Rent PCM : £800
Would you recommend ? : Yes
Postcode : EH6
Alison has been outstanding in every way throughout my rental, from the first phone call to her ( this was originally when the flat was rented through another company) to contacting her now (through Braemore). Any issue has been dealt with promptly and with complete satisfaction. I recently made an ... Read Full Review
By : Braemore
27 Nov 2015Thank you for your review. Delighted to hear our team were able to help! The Braemore...
By : 'Martin'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (As a Tenant)
Rent PCM : £495
Would you recommend ? : Yes
Postcode : EH11
Apologies about my delay in completing this. I would like to start by saying Stephanie was professional, promt and willing to go that extra mile in relation to my query. The small things mean alot to clients / customers. The manner in which the email was written really put me at ease and my ... Read Full Review
By : Braemore
20 Nov 2015Hi Martin, thank you for taking the time to write a review for us, specifically that of Stephanie's customer service! Delighted to hear from you, thanks again. The Braemore...
By : 'Carol'
Branch : Morningside Edinburgh, 92 Morningside Road
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : No
Postcode : EH4
Braemore were the agents for the property I rented. It was furnished. It included a great deal of the landlords' clutter, rusting pans in the kitchen, crumpled bedding, an exhausted old cooker with, it transpired, a smelly oven. It had two hoovers, both of which were old, and neither of which, it ... Read Full Review
By : Braemore
19 Nov 2015Hi Carol, I'm really sorry to hear this. You should know that any deposit deductions are agreed by an independent 3rd party (the tenancy deposit scheme). If the deposit scheme feel that the agency...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible. If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to: Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- info@braemore.co.uk, alternatively you can: Fill in a complaints form Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter). What will happen next? We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it. We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email. If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff. We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons. You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: - 4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made. In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years. Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact The Property Ombudsman Ltd at:- Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 3/27/2018, 4:15:19 AM by allAgents