• Staff picture
    Scott Webster
  • Staff picture
    Donald
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    Tzana
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    Mark
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    Gavin
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    Pauline
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    Gary
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    Lynn
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    Callum
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    Susan
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    Laura
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    Rachel
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    Emma
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    Claire
  • Staff picture
    Susan
  • Staff picture
    Claire
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    Michael
  • Staff picture
    Caroline
  • Staff picture
    Stephanie
  • Staff picture
    Mark
  • Staff picture
    Rachel
  • Staff picture
    Katie
  • Staff picture
    Alison
  • Staff picture
    Lisa
  • Staff picture
    Andras
Braemore Sales & Lettings as the leading letting and sales agent in the Edinburgh property market offer our clients a fully managed service whether you are a one property landlord, larger portfoli Read full description...Braemore Sales & Lettings as the leading letting and sales agent in the Edinburgh property market offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell/buy through our estate agency arm to grow your investment from the ground. Our experienced team understand the rental market in your area and are on hand to provide expert advice and tips to help you achieve the very maximum from your property, as well as dedicated front line service to tenants across Edinburgh. The commitment from our letting and management divisions has led to over 20 years of happy clients and positive reviews. Our sales division is growing from strength to strength offering our clients fresh and innovated marketing solutions to achieve sales at the best possible prices. Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
Braemore Sales & Lettings

www.braemore.co.uk

Properties for Sale
Properties to Rent

“ Sale of property... ”

Jun 07,2018
Minithumbup
Tzana
Mark
By: 'Jill'
Jun 07,2018
0 people found
this helpful
I highly recommend the Braemore Sales Team and in particular Tzana Webster who guided me through the process of selling my property. Tzana provided an excellent informative and friendly service. Any enquiry was promptly responded to (at times out of office hours, which was not ...
read full review
Comment on agent fees
The Agents fees were reasonable considering the good quality of marketing materials and a decent proportion of viewers whose interest in the property was indicated by their feedback .
Was this helpful? Yes

“ House Selling... ”

Jun 01,2018
Minithumbup
Donald
Scott Webster
By: 'Glynis'
Jun 01,2018
0 people found
this helpful
Having been recommended Donald I have to pass this on. First class service from a first class team. Kept up to date with everything and every request was attended to promptly....
read full review
Comment on agent fees
Seemed okay compared to fees when I last sold a house nearly 30 years ago!
Was this helpful? Yes

“ Highly Appreciated... ”

May 29,2018
Minithumbup
Susan
Lynn
By: 'Damian'
May 29,2018
0 people found
this helpful
Highly Appreciated Susan and Lynn and all the team at Breamore Morningside Edinburgh branch have done an outstanding job for us during our time leasing a property through them which we called home for 2 Β½ years. I have always felt that they have handled all situations ...
read full review
Was this helpful? Yes

“ No Place Like Home!... ”

May 28,2018
Minithumbup
Mark
Tzana
By: 'ATuruk'
May 28,2018
0 people found
this helpful
Words truly can't describe how grateful and happy I am to have worked with Mark, Paul, Sonny and Tzara to find and secure the perfect flat!! Everyone was very friendly, quick to answer my questions and very helpful in my search for my next ...
read full review
Was this helpful? Yes

“ Sixteen years of fantastic service... ”

May 28,2018
Minithumbup
Scott Webster
By: 'your Name or an alias or a nick name'
May 28,2018
0 people found
this helpful
I engaged Braemore as a letting agent in 2002; they managed my flat fantastically right up until I sold it in 2018. They also handled the sale quickly and professionally, achieving a sales price well in excess of what I'd hoped for....
read full review
Was this helpful? Yes

“ Tait Property... ”

May 24,2018
Minithumbup
Tzana
Callum
By: 'Gavin R Tait'
May 24,2018
0 people found
this helpful
Both Tzana and Callum steered us through a fraught buying process through solicitor and mortgsge problems will great sympathy. After purchase the renting process has been seamless and efficient and within days we had excellent tenants. Great service and nice folk....
read full review
Comment on agent fees
Fair
Was this helpful? Yes

“ Flat Sale... ”

May 23,2018
Minithumbup
Tzana
By: 'Sean,'
May 23,2018
0 people found
this helpful
My wife and I have recently completed the sale of our flat in Morningside. Braemore's Tzana Webster provided excellent support to us from pre-sale to completion. She agreed a clear sales strategy with us and provided a comprehensive overview of the current market. As ...
read full review
Comment on agent fees
Good value in the local market.
Was this helpful? Yes

“ House Sale... ”

May 23,2018
Minithumbup
Scott Webster
Tzana
By: 'Teresa Dunlop'
May 23,2018
0 people found
this helpful
Highly professional and efficient service provided by all the staff . My main points of contact were with Scott and Tzana who kept me updated throughout the whole process of the sale. I have no hesitation in recommending Braemore as a selling agent...
read full review
Comment on agent fees
Had no issue with the fees
Was this helpful? Yes

“ Excellent service... ”

May 17,2018
Minithumbup
Donald
By: 'James'
May 17,2018
0 people found
this helpful
Donald provided an outstanding level of service during the sale of my property. He was always responsive and provided great guidance through the process, making it efficient and pain-free as a seller....
read full review
Comment on agent fees
Fees were in line with the top end of the market.
Was this helpful? Yes

“ Excellent Customer Service... ”

May 11,2018
Minithumbup
Donald
Scott Webster
By: 'Debbie S'
May 11,2018
0 people found
this helpful
I recently sold my property. From seeing Scott Webster to getting my property on the market it was a quick and easy process. I was kept informed at all stages. Donald was my negotiator and was regularly in contact with updates. He managed to negotiate ...
read full review
Comment on agent fees
Fees were reasonable and what I was expecting to be charged.
Was this helpful? Yes

“ Prompt and friendly... ”

May 10,2018
Minithumbup
By: 'R Waring'
May 10,2018
0 people found
this helpful
Susan Ryles at Braemore has always been very helpful, replying promptly to emails and requests. Her manner is friendly and professional....
read full review
Was this helpful? Yes

“ Sale of our property... ”

Apr 26,2018
Minithumbup
Mark
Tzana
By: 'Lorraine Daw'
Apr 26,2018
0 people found
this helpful
From the moment we walked into the branch at Morningside to when our property was sold, we received nothing less than the most professional and helpful approach to selling our property. Mark and Tzana always replied to emails within a few hours. We couldn't ...
read full review
Comment on agent fees
Our lawyer offered us better fees but we were able to negotiate the same fee with Braemore and we are so pleased we decided to use Braemore to sell our property.
Was this helpful? Yes
By: Rachel Van Der Velde
May 01, 2018
View all comments (1)
Dear Lorraine, thank you for taking the time to leave a review. Great to hear such positive feedback about the service you have received, we will pass your thanks onto Mark and Tzana as well. Kind regards - Braemore Team ...

“ Totally Professional Team... ”

Apr 25,2018
Minithumbup
Tzana
Donald
By: 'Commercial Street'
Apr 25,2018
0 people found
this helpful
The renting of my property was handled in the most professional manner and great credit to all members of Braemore whom I dealt with over the rental period. I was kept up to date with all aspects of the tenants, given detailed reports on a ...
read full review
Comment on agent fees
Good.
Was this helpful? Yes
By: Rachel Van Der Velde
May 01, 2018
View all comments (1)
Thank you taking the time to review your experience with Braemore. We will pass your thanks over to the team and especially to Tzana, Donald and Scott. Kind regards The Braemore Team ...

“ Hopeless management... ”

Apr 17,2018
Minithumbdown
By: 'Trollydolly'
Apr 17,2018
0 people found
this helpful
Braemore were a disgrace and landlords don't be tempted by 8.5% management fees! If it sounds too good to be true . . .! Their maintenance team are incompetent and charge a fortune and if you want larger jobs done then good luck! Nobody will check that it ...
read full review
Comment on agent fees
Expensive for an inadequate service
Was this helpful? Yes
By: Rachel Van Der Velde
Apr 23, 2018
View all comments (1)
Thank you for taking the time to leave us your feedback about your experience. It is very disappointing to hear. If you could email us directly at rachel.macdonnell@braemore.co.uk with the details, we would very much like to look further into the situation for you. Kind Regards The Braemore Team ...

“ Excellent company... ”

Apr 11,2018
Minithumbup
Tzana
Mark
By: 'Excellent service'
Apr 11,2018
0 people found
this helpful
Tzana was an enormous help to us and was always on hand to resolve queries, Mark was also a great help to us, we would highly recommend this company we are first time buyers and the company made our purchase as simple as possible....
read full review
Was this helpful? Yes

“ Sold!... ”

Apr 10,2018
Minithumbup
Tzana
By: 'Andrew'
Apr 10,2018
0 people found
this helpful
Fantastic friendly and professional service. Tzana and the team, struck me as passionate and dedicated. They made the process of selling as easy as possible for me. Tzana always went the extra mile, and we're very clear and concise with any communications. I thoroughly ...
read full review
Comment on agent fees
Agent fees were good value.
Was this helpful? Yes

“ Excellent professional and very friendly service.... ”

Apr 06,2018
Minithumbup
Scott Webster
Tzana
By: 'Jennie C'
Apr 06,2018
0 people found
this helpful
Wonderful attentive professional and friendly service. Nothing was ever too much trouble for Scot and Tzana who always went the extra mile. They seemed to be on duty and available 24/7. Great communicators and great ideas to maximise the potential of property for sale....
read full review
Comment on agent fees
Agents fees were very very reasonable. Upfront fee with no hidden extras. This fee was only payable when property had been sold.
Was this helpful? Yes

“ I started dealing with Tzana when I wanted to sell three properties as going concerns. Within a month all properties were sold for great prices.... ”

Apr 04,2018
Minithumbup
Tzana
Donald
By: 'Margaret Somerville'
Apr 04,2018
0 people found
this helpful
From start to finish I encountered nothing but professionalism and more importantly for me friendliness. Tzana felt like and old friend from day one and her assessment of values were spot on . I can't believe how unstressful selling three flats has been ! A big ...
read full review
Comment on agent fees
As I was selling properties , I was delighted that the fees were fixed and much less than going through a solicitor for everything .
Was this helpful? Yes

“ Leith flat sale... ”

Apr 04,2018
Minithumbup
Tzana
Donald
By: 'Helen D.'
Apr 04,2018
0 people found
this helpful
Braemore made the process of selling my flat a pleasure from start to finish, and I couldn't be happier with the result! The pre-sale valuation was positive, honest and accurate, and Tzana provided invaluable insight and advice on preparing my property for the market. ...
read full review
Comment on agent fees
I really appreciated the transparency of the fixed fees and the clear pricing structure, as this provided added peace of mind when it came to budgeting for my next property.
Was this helpful? Yes

“ Exceptional Customer Service... ”

Apr 03,2018
Minithumbup
Marion
By: 'Richard Fish'
Apr 03,2018
0 people found
this helpful
Marion, is a delight to work with. I completely feel in safe hands through and through. At ease to just pick up the phone and speak to her with any queries I have. Even when she isn't able to answer my questions, she will ...
read full review
Was this helpful? Yes
By: Rachel Van Der Velde
Apr 10, 2018
View all comments (1)
Thanks so much Richard for your response, this is very much appreciated, and we are here if you need us in future! We'll pass on your kind words to Marion. Kind regards, Braemore Team ...

“ Extremely Helpful!... ”

Apr 03,2018
Minithumbup
Marion
By: 'Mark'
Apr 03,2018
0 people found
this helpful
I viewed a few properties that were being sold by Braemore and was helped by Marion in their Sales team. Marion was extremely helpful and was always very quick to reply to emails and calls. I never once had to chase up Marion to answer ...
read full review
Was this helpful? Yes
By: Rachel Van Der Velde
Apr 10, 2018
View all comments (1)
Thank you so much for your kind feedback, Mark, we will pass your kind words over to Marion. Kind regards, Braemore Team ...

“ off-market property purchase... ”

Apr 03,2018
Minithumbdown
Tzana
By: 'Sebastian Kozlowski'
Apr 03,2018
0 people found
this helpful
We had kind and professional assistance while renting and buying the property from Braemore. We would recommend the company for future tenants and landlords....
read full review
Was this helpful? Yes

“ Professional... ”

Mar 30,2018
Minithumbup
Scott Webster
By: 'Hooray Henry'
Mar 30,2018
0 people found
this helpful
Scott & his team executed the sale of my cute little flat in a most professional manner (after a bit of a sticky start)....
read full review
Comment on agent fees
Most reasonable
Was this helpful? Yes
By: Rachel Van Der Velde
Apr 10, 2018
View all comments (1)
Thank you for taking the time to leave a review. Great to hear such positive feedback about the service you have received. Kind regards - Braemore Team .. ...

“ Prompt Response... ”

Mar 29,2018
Minithumbup
Susan
By: 'EB'
Mar 29,2018
0 people found
this helpful
Susan promptly came back with a positive outcome on a query I had. Greatly appreciated her consideration and speed of service...
read full review
Was this helpful? Yes
By: Rachel Van Der Velde
Apr 10, 2018
View all comments (1)
Thank you for taking the time to leave a review for Braemore. We are delighted to hear about your experience, we will pass on your thanks to Susan. Kind Regards, The Braemore Team ...
Mar 29,2018
Minithumbup
Donald
By: 'Beverly'
Mar 29,2018
0 people found
this helpful
Donald help us through our first experience of selling property with patience and guidance, all from a distance! His support was invaluable and secured us an excellent price in a very short timescale....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Rachel Van Der Velde
Apr 10, 2018
View all comments (1)
Thank you for your review Beverly, and we will certainly pass this on to Donald it's great to hear this. Kind regards, Braemore Team ...

“ Helpful and quick in getting things sorted... ”

Mar 25,2018
Minithumbup
Susan
By: 'Oona'
Mar 25,2018
0 people found
this helpful
Susan has been very helpful in getting in contact with my landlord who agreed to renew my tenancy for another 6 months. She has been responding promptly to my emails....
read full review
Was this helpful? Yes
By: Rachel Van Der Velde
Apr 10, 2018
View all comments (1)
Dear Oonal, Thank you for taking the time to review your experience with Braemore. We're delighted that Susan has been able to assist you with your tenancy. Kind Regards, The Braemore Team. ...

“ Kind Service... ”

Mar 21,2018
Minithumbup
Stewart
By: 'Oisin'
Mar 21,2018
0 people found
this helpful
I thought, given Stewart's kind service and good management of the transition to Braemore from our previous agency Clicklet, that it might be nice to drop a review here to say he's handled things more than well and kept everything ticking over smoothly. ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Rachel Van Der Velde
Apr 13, 2018
View all comments (1)
Thank you for taking the time to review your experience you have received from Braemore, we will pass your kind comments on to Stewart. Kind regards The Braemore Team ...

“ Great Customer Service... ”

Mar 19,2018
Minithumbup
Susan
By: 'LB'
Mar 19,2018
0 people found
this helpful
Thank you for providing professional and efficient customer service, and successfully dealing with our request. Polite and easy to contact. Thanks...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Rachel Van Der Velde
Mar 20, 2018
View all comments (1)
Thank you so much for your comments, and Susan will be happy to see these too, we'll pass this on. Kind regards, The Braemore Team ...

“ Very helpful... ”

Mar 19,2018
Minithumbup
Marion
By: 'Laura K'
Mar 19,2018
0 people found
this helpful
I've found the service provided by Marion and Braemore really helpful in my search for a property. Marion has always been very helpful and quick to respond to any enquires I've had....
read full review
Was this helpful? Yes
By: Rachel Van Der Velde
Mar 20, 2018
View all comments (1)
Dear Laura, thank you for taking the time to leave a review. Great to hear such positive feedback about the service you have received, we will pass your thanks onto Marion as well. Kind regards - Braemore Team ... ...

“ Very professional!... ”

Mar 16,2018
Minithumbup
Susan
Andras
By: 'Karthik'
Mar 16,2018
0 people found
this helpful
I am renting a flat from past 3 years from Braemore. I have had very pleasant experience with them whenever I needed their support and assistance. Susan Ryles helped me negotiate the contract and rental increase every year. Andras has been a great property manager and ...
read full review
Was this helpful? Yes
By: Rachel Van Der Velde
Mar 20, 2018
View all comments (1)
Dear Karthik, Thank you for your time to review your experience with Braemore. It's great to hear the positive feedback for the service you have received from Susan & Andras as we aim to provide all our landlords and tenants. Kind Regards, The Braemore Team ...

ARLA TPOS SAL TDS








Review statistics

From Landlords From Tenants From Vendors From Buyers Other
96 17 245 65 67 0 12 1 16 4

Agent Fees

Braemore Sales offer all of our clients a comprehensive and fully-managed estate agency service that is second to none.

Our Estate Agency Service includes advertising with the UK’s largest Property Web Portals in order to give your property’s advertising maximum market exposure, as well as our inclusive accompanied Viewing Agent service. Our Viewing Agent Service includes coverage of all viewings for all of our clients 7-days a week at no additional charge - throughout the daytime, into the evenings and at the weekends.

Braemore Sales are delighted to offer a free, no-obligation pre-sale valuation and marketing consultation appointment at your property to assess the property's size, condition and layout and let you have our thoughts on the likely Home Report value and expected sale price in the current market. We would also assess your individual sale requirements, offer recommendations on presentation and upgrading if required and follow up our visit to provide you with a detailed written pre-sale valuation report, marketing proposal and a comprehensive and transparent fee quotation outlining all of the costs involved if you used Braemore Sales as your Estate Agent.

Contact Braemore Sales today for more information: 0131 624 6667 | sales@braemore.co.uk
Last updated at 10:45 AM 27/03/2018 by allAgents

Complaints Procedure

Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.



If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:



Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- info@braemore.co.uk, alternatively you can:



Fill in a complaints form


Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).



What will happen next?



We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.

We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.

If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.



You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -



4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot



Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.



In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.



Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.

You can contact The Property Ombudsman Ltd at:-

Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk



Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:45 AM 27/03/2018 by allAgents

Morningside Edinburgh
92 Morningside Road, Edinburgh EH10 4BY
(508)
Queensferry Street
12 Queensferry Street, Edinburgh EH2 4PG
(11)


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