Braemore Sales & Lettings
4.4/5, 711 reviews
86% recommended
100% sales valuation accuracy
99% sales fee satisfaction
79% lettings valuation accuracy
79% lettings fee satisfaction
Braemore Sales & Lettings as the leading letting and sales agent in the Edinburgh property market offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell/buy through our estate agency arm to grow your investment from the ground. Our ... show more Braemore Sales & Lettings as the leading letting and sales agent in the Edinburgh property market offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell/buy through our estate agency arm to grow your investment from the ground. Our experienced team understand the rental market in your area and are on hand to provide expert advice and tips to help you achieve the very maximum from your property, as well as dedicated front line service to tenants across Edinburgh. The commitment from our letting and management divisions has led to over 20 years of happy clients and positive reviews. Our sales division is growing from strength to strength offering our clients fresh and innovated marketing solutions to achieve sales at the best possible prices. Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
Braemore

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 99% £65,125 £1,000,000
Lettings 79% 79% £275 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
130 17 324 76 117 0 19 1 23 5
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA TPOS Sales TPOS Lettings TPOS SAL TDS
Latest Properties

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“Outstanding service...”

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Nov 18,2019
Minithumbup
Donna Reape
Tzana Webster
By: 'Micheline H Brannan'
Nov 18,2019
0 people found
this helpful
Tzana and now Donna are amazing negotiators. They got the property on the market in a week and sold in less than two. It was beautifully presented. Despite some delicate situations regarding the property, they handled everything with great tact and gave me total peace ...
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“Braemore deserves 5 / 5 !!! We selected Braem......”

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Nov 15,2019
Minithumbup
Lisa
By: 'Vikrant Saini'
Nov 15,2019
0 people found
this helpful
Braemore deserves 5 / 5 !!! We selected Braemore for second time while changing home and it was all quick, hassle free , First come first basis criteria, much professional and supportive experience journey. Right from viewings, we felt confident in house move due to support from Braemore. Paper work ...
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“Home Sale...”

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Nov 03,2019
Minithumbup
Tzana Webster
By: 'Jan Coskun'
Nov 03,2019
0 people found
this helpful
Tzana and the team were amazing where professional and highly effective. Led by Tzana the team provided excellent service and ensure my interests where at the forefront of all decision and most importantly swiftly secured me the right price . I would use Braemore again and ...
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“I feel that Braemore always give an excellent......”

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Nov 01,2019
Minithumbup
By: 'John Crombie ( Martin)'
Nov 01,2019
0 people found
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I feel that Braemore always give an excellent service! Thanks to Emma Breach I have used Braemore for 20 years and always found them to be excellent ....
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“Nice people, excellent service, no problems.,......”

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Oct 31,2019
Minithumbup
Tzana Webster
Donna Reape
By: 'David Hull'
Oct 31,2019
0 people found
this helpful
Nice people, excellent service, no problems., highly recommended, they sold our flat very quickly to a reliable buyer and communicated well throughout the process....
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“Emma Breach goes the extra mile. She is easil......”

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Oct 30,2019
Minithumbup
Emma Breach
By: 'Charles White'
Oct 30,2019
0 people found
this helpful
Emma Breach goes the extra mile. She is easily the best property manager we have had for the several Properies we have with Braemore and their predecessors and that is not said lightly having had more than 20 years experience of our various properties being handled ...
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“Emma Breach has provided an excellent and res......”

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Oct 30,2019
Minithumbup
By: 'Robin Little'
Oct 30,2019
0 people found
this helpful
Emma Breach has provided an excellent and responsive property management service, keeping me as landlord fully in the picture about maintenance needs and progress with work....
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“Braemore were very professional and enthusias......”

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Oct 30,2019
Minithumbup
Scott Webster
By: 'Sara Seaton'
Oct 30,2019
0 people found
this helpful
Braemore were very professional and enthusiastic from the start. They explained everything and were motivated to achieve a sale as quickly as possible. My property sold in 1 week which I was very happy with. I would definitely recommend them and use their service again myself....
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“All very good, no complaints they were compet......”

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Oct 28,2019
Minithumbup
By: 'Mark Coletta'
Oct 28,2019
0 people found
this helpful
All very good, no complaints they were competent and efficient and answered all of my initial questions by email promptly....
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“Excellent customer service from Susan Ryles. ......”

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Oct 28,2019
Minithumbup
Susan
Caroline
By: 'Liz'
Oct 28,2019
0 people found
this helpful
Excellent customer service from Susan Ryles. Replied to my emails and actioned my concerns immediately. Five stars all the way. 👏😁...
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“Braemore were brilliant. Tzana Webster and he......”

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Oct 24,2019
Minithumbup
Tzana Webster
Marion Goffin
By: 'Nicola van Rijsbergen'
Oct 24,2019
0 people found
this helpful
Braemore were brilliant. Tzana Webster and her team were very professional, and fun to work with. They produced really beautiful publicity material - the photography was excellent, and the 3D walk through really looked great. My flat sold very quickly, and well above the valuation. ...
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“Thank you Susan for all your help with our re......”

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Oct 23,2019
Minithumbup
Susan
By: 'Simon Frame'
Oct 23,2019
0 people found
this helpful
Thank you Susan for all your help with our rent review. Your support was both informative and timely. Kind regards, Simon....
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“Great1 I did not have to lift a finger they d......”

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Oct 16,2019
Minithumbup
By: 'rosemary mcparland'
Oct 16,2019
0 people found
this helpful
Great1 I did not have to lift a finger they did everything. Got good prices very quickly. They are very pleasant....
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“Terrible and Condescending staff ......”

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Oct 14,2019
Minithumbdown
By: 'Anjj'
Oct 14,2019
0 people found
this helpful
Terrible and Condescending staff * your deposit. **very rude, condescending and lackadaisical in her duties which I noticed rubs off on subordinates. Would not recommend this lettings agency to anyone....
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“Avoid at all costs - they will try to steal your deposit...”

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Oct 02,2019
Minithumbdown
Kjartan
By: 'Adam O'
Oct 02,2019
1 people found
this helpful
Avoid at all costs - a bunch of crooks who tried to claim almost 50% of my deposit. The flat was given back in good condition and the agents, namely Kjartan attempted to put forward ridiculous claims for false costs. I had to wait until the ...
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Was this helpful? Yes
By: Anjj
Oct 14, 2019
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They’ve just tried to do the same thing to me but I will have the last laugh. They are absolute crooks, their staff are also very rude and condescending. ...

“Very happy with the kindness and professional......”

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Oct 02,2019
Minithumbup
By: 'Oscar'
Oct 02,2019
0 people found
this helpful
Very happy with the kindness and professionalism of Lynne.He cares at all times and is very attentive.I congratulate the company for having valid employees....
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Was this helpful? Yes
By: Mark Hastie
Oct 10, 2019
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Dear Oscar, Thank you so much for your very kind review, my colleague Lynne will be over the moon to hear this. Kind regards, Mark Hastie Lettings Director. ...

“The whole team at Braemore are very helpful. ......”

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Oct 02,2019
Minithumbup
Helen
By: 'V Thorne'
Oct 02,2019
0 people found
this helpful
The whole team at Braemore are very helpful. Helen in particular was fantastic, I was unsure of a couple of things and she was right on it and helped me out enormously. My move was super easy as I had Gill Robertson giving me all ...
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By: Mark Hastie
Oct 10, 2019
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Thank you so much for your kind comments! Kind regards, Mark Hastie, Lettings Director. ...

“We were very satisfied with the professional ......”

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Sep 30,2019
Minithumbup
Tzana Webster
Marion Goffin
By: 'Diana Hume'
Sep 30,2019
0 people found
this helpful
We were very satisfied with the professional service we received in selling our property. There were no issues and the property was sold in nine days....
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“well organised and conscientious...”

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Sep 29,2019
Minithumbup
By: 'Mohammad'
Sep 29,2019
0 people found
this helpful
Highly organised and planned. This was my first experience to rent a house in Edinburgh as an overseas student. I tried some other agencies and they offered my too late viewing appointments but Braemore arranged two viewings immediately for two upcoming days and we moved ...
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By: Mark Hastie
Oct 10, 2019
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Thank you for your feedback. We are delighted to hear of your experience with us! Kind regards, Mark Hastie, Lettings Director. ...

“Braemore managed the sale of our Edinburgh ap......”

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Sep 27,2019
Minithumbup
By: 'Joanna Melling'
Sep 27,2019
0 people found
this helpful
Braemore managed the sale of our Edinburgh apartment seamlessly from serving notice to the tenant through to managing the removal of the contents and the eventual sale. The marketing of the property was excellent and they kept us informed through every step of the process ...
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“Keep up the good work,...”

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Sep 25,2019
Minithumbup
Tzana Webster
Marion Goffin
By: 'Marion Stewart'
Sep 25,2019
0 people found
this helpful
When I first met Tzana and the team at Braemore I was put at ease by their friendly approach as I came with my questions about selling my flat. The team took me through the process and before I knew it my flat was on ...
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“Very highly recommended...”

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Sep 25,2019
Minithumbup
Susan
By: 'Amer Masri'
Sep 25,2019
0 people found
this helpful
Dealing with this agency and specifically Susan is great. They have always been working hard to keep both the landlord and the client happy. Highly recommended....
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By: Mark Hastie
Oct 10, 2019
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Thank you for taking the time to leave a review for us - much appreciated! Kind regards, Mark Hastie, Lettings Director. ...

“Tenancy Changeover...”

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Sep 24,2019
Minithumbup
By: 'Lydia Housley'
Sep 24,2019
0 people found
this helpful
Tenancy Changeover Danielle dealt with my request very efficiently. After enquiring about leaving the property I was presented with a list of requirements for a changeover which were not present in my contract and that I had not seen before but after reasserting my desire ...
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By: Mark Hastie
Oct 11, 2019
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Thanks for your kind review – delighted to hear of your experience with us. Kind regards, Mark Hastie, Lettings Director. ...

“Alex was the property manager dealing with th......”

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Sep 23,2019
Minithumbup
By: 'Edward Boyle'
Sep 23,2019
0 people found
this helpful
Alex was the property manager dealing with the flat I was renting from Braemore and she was very good with supporting me with all the details required for moving out of the property and communication via post, email and text was great....
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By: Mark Hastie
Oct 11, 2019
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Thanks for your review - great to hear your thoughts on our service! Kind regards, Mark Hastie, Lettings Director. ...

“I've always been delighted with Braemore, and......”

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Sep 23,2019
Minithumbup
Susan
Susan
By: 'Joanna'
Sep 23,2019
0 people found
this helpful
I've always been delighted with Braemore, and have used the company for many years. I would thoroughly recommend it to others...
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By: Mark Hastie
Oct 11, 2019
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Thanks for your kind review – delighted to hear of your experience with us. Kind regards, Mark Hastie, Lettings Director. ...

“When Braemore took over from my previous agen......”

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Sep 19,2019
Minithumbup
Susan
By: 'Karin Anna johns'
Sep 19,2019
0 people found
this helpful
When Braemore took over from my previous agent, Clicklet, initially I was not very happy, but I am pleased to say that my fears have not been founded and I would be happy to recommend this agency to anyone. They have dealt with my flats ...
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By: Mark Hastie
Oct 11, 2019
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Thank you for taking the time to leave a review for us - much appreciated! Kind regards, Mark Hastie, Lettings Director. ...

“Excellent service from Braemore. Called to vi......”

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Sep 19,2019
Minithumbup
Pauline
By: 'Karen Todd'
Sep 19,2019
0 people found
this helpful
Excellent service from Braemore. Called to view a property which unfortunately had just been let. Paul Davis immediately recommended another and set up a viewing next day. Property was excellent. Also went beyond duty to arrange a second viewing and helped my son with admin ...
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By: Mark Hastie
Oct 11, 2019
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Thank you for your feedback. We are delighted to hear of your experience with us! Kind regards, Mark Hastie, Lettings Director. ...

“Professional, above-and-beyond service....”

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Sep 18,2019
Minithumbup
Callum
Alison
By: 'Aluinn'
Sep 18,2019
0 people found
this helpful
The level of support and service was much more than I expected and all sorts of issues around refurbishment, repairs, utilities, decor were solved - some before I even knew they were problems. I cannot recommend Braemore and their letting team (particularly Alison McInnes) too ...
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By: Mark Hastie
Oct 11, 2019
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Thanks for your review - great to hear your thoughts on our service! Kind regards, Mark Hastie, Lettings Director. ...

“Apartment was turned over in disgusting condi......”

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Sep 17,2019
Minithumbdown
By: 'Thomas Browning-O'Shea'
Sep 17,2019
0 people found
this helpful
Apartment was turned over in disgusting condition, constant smell of mold pervaded the property, complaints were ignored, flat was in such a poor state that a broken door trapped me in the place for an entire day....
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“I made an enquiry about changes to our rent a......”

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Sep 14,2019
Minithumbup
Susan
By: 'Matt'
Sep 14,2019
0 people found
this helpful
I made an enquiry about changes to our rent and Susan responded in a timely and helpful manner. Braemore is the best agency I have rented a property from in Edinburgh....
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By: Mark Hastie
Oct 11, 2019
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Thank you for your feedback. We are delighted to hear of your experience with us! Kind regards, Mark Hastie, Lettings Director. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.



If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:



Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- info@braemore.co.uk, alternatively you can:



Fill in a complaints form


Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).



What will happen next?



We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.

We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.

If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.



You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -



4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot



Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.



In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.



Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.

You can contact The Property Ombudsman Ltd at:-

Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk



Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:45 AM 27/03/2018 by allAgents

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