• Scott Webster
    Scott Webster
  • Donald Dallas
    Donald Dallas
  • Tzana Webster
    Tzana Webster
  • Mark Lawrie
    Mark Lawrie
  • Gavin Grant
    Gavin Grant
  • Pauline Davies
    Pauline Davies
  • Gary Ward
    Gary Ward
  • Lynn Hay
    Lynn Hay
  • Callum MacGregor
    Callum MacGregor
  • Susan Conway
    Susan Conway
  • Laura Gamble
    Laura Gamble
  • Rachel MacDonell
    Rachel MacDonell
  • Emma Weddell
    Emma Weddell
  • Claire Cairns
    Claire Cairns
  • Susan Ryles
    Susan Ryles
  • Claire Morcom
    Claire Morcom
  • Michael Morton
    Michael Morton
  • Caroline Inglis
    Caroline Inglis
  • Stephanie Brown
    Stephanie Brown
  • Mark Hastie
    Mark Hastie
  • Rachel Van Der Velde
    Rachel Van Der Velde
  • Katie McCartney
    Katie McCartney
  • Alison McInnes
    Alison McInnes
  • Lisa Cockerell
    Lisa Cockerell
  • Andras Bodor
    Andras Bodor
Braemore Sales & Lettings as the leading letting and sales agent in the Edinburgh property market offer our clients a fully managed service whether you are a one property landlord, larger portfoli Read full description...Braemore Sales & Lettings as the leading letting and sales agent in the Edinburgh property market offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell/buy through our estate agency arm to grow your investment from the ground. Our experienced team understand the rental market in your area and are on hand to provide expert advice and tips to help you achieve the very maximum from your property, as well as dedicated front line service to tenants across Edinburgh. The commitment from our letting and management divisions has led to over 20 years of happy clients and positive reviews. Our sales division is growing from strength to strength offering our clients fresh and innovated marketing solutions to achieve sales at the best possible prices. Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
Braemore Sales & Lettings

www.braemore.co.uk

Properties for Sale
Properties to Rent

“ Hopeless management... ”

Apr 17,2018
Minithumbdown
By: 'Trollydolly'
Apr 17,2018
0 people found
this helpful
Braemore were a disgrace and landlords don't be tempted by 8.5% management fees! If it sounds too good to be true . . .! Their maintenance team are incompetent and charge a fortune and if you want larger jobs done then good luck! Nobody will check that it ...
read full review
Comment on agent fees
Expensive for an inadequate service
Was this helpful? Yes

“ Excellent company... ”

Apr 11,2018
Minithumbup
Tzana Webster
Mark Lawrie
By: 'Excellent service'
Apr 11,2018
0 people found
this helpful
Tzana was an enormous help to us and was always on hand to resolve queries, Mark was also a great help to us, we would highly recommend this company we are first time buyers and the company made our purchase as simple as possible....
read full review
Was this helpful? Yes

“ Sold!... ”

Apr 10,2018
Minithumbup
Tzana Webster
By: 'Andrew'
Apr 10,2018
0 people found
this helpful
Fantastic friendly and professional service. Tzana and the team, struck me as passionate and dedicated. They made the process of selling as easy as possible for me. Tzana always went the extra mile, and we're very clear and concise with any communications. I thoroughly ...
read full review
Comment on agent fees
Agent fees were good value.
Was this helpful? Yes

“ Excellent professional and very friendly service.... ”

Apr 06,2018
Minithumbup
Scott Webster
Tzana Webster
By: 'Jennie C'
Apr 06,2018
0 people found
this helpful
Wonderful attentive professional and friendly service. Nothing was ever too much trouble for Scot and Tzana who always went the extra mile. They seemed to be on duty and available 24/7. Great communicators and great ideas to maximise the potential of property for sale....
read full review
Comment on agent fees
Agents fees were very very reasonable. Upfront fee with no hidden extras. This fee was only payable when property had been sold.
Was this helpful? Yes

“ I started dealing with Tzana when I wanted to sell three properties as going concerns. Within a month all properties were sold for great prices.... ”

Apr 04,2018
Minithumbup
Tzana Webster
Donald Dallas
By: 'Margaret Somerville'
Apr 04,2018
0 people found
this helpful
From start to finish I encountered nothing but professionalism and more importantly for me friendliness. Tzana felt like and old friend from day one and her assessment of values were spot on . I can't believe how unstressful selling three flats has been ! A big ...
read full review
Comment on agent fees
As I was selling properties , I was delighted that the fees were fixed and much less than going through a solicitor for everything .
Was this helpful? Yes

“ Leith flat sale... ”

Apr 04,2018
Minithumbup
Tzana Webster
Donald Dallas
By: 'Helen D.'
Apr 04,2018
0 people found
this helpful
Braemore made the process of selling my flat a pleasure from start to finish, and I couldn't be happier with the result! The pre-sale valuation was positive, honest and accurate, and Tzana provided invaluable insight and advice on preparing my property for the market. ...
read full review
Comment on agent fees
I really appreciated the transparency of the fixed fees and the clear pricing structure, as this provided added peace of mind when it came to budgeting for my next property.
Was this helpful? Yes

“ Exceptional Customer Service... ”

Apr 03,2018
Minithumbup
Marion Goffin
By: 'Richard Fish'
Apr 03,2018
0 people found
this helpful
Marion, is a delight to work with. I completely feel in safe hands through and through. At ease to just pick up the phone and speak to her with any queries I have. Even when she isn't able to answer my questions, she will ...
read full review
Was this helpful? Yes
By: Rachel Van Der Velde
Apr 10, 2018
View all comments (1)
Thanks so much Richard for your response, this is very much appreciated, and we are here if you need us in future! We'll pass on your kind words to Marion. Kind regards, Braemore Team ...

“ Extremely Helpful!... ”

Apr 03,2018
Minithumbup
Marion Goffin
By: 'Mark'
Apr 03,2018
0 people found
this helpful
I viewed a few properties that were being sold by Braemore and was helped by Marion in their Sales team. Marion was extremely helpful and was always very quick to reply to emails and calls. I never once had to chase up Marion to answer ...
read full review
Was this helpful? Yes
By: Rachel Van Der Velde
Apr 10, 2018
View all comments (1)
Thank you so much for your kind feedback, Mark, we will pass your kind words over to Marion. Kind regards, Braemore Team ...

“ off-market property purchase... ”

Apr 03,2018
Minithumbdown
Tzana Webster
By: 'Sebastian Kozlowski'
Apr 03,2018
0 people found
this helpful
We had kind and professional assistance while renting and buying the property from Braemore. We would recommend the company for future tenants and landlords....
read full review
Was this helpful? Yes

“ Professional... ”

Mar 30,2018
Minithumbup
By: 'Hooray Henry'
Mar 30,2018
0 people found
this helpful
Scott & his team executed the sale of my cute little flat in a most professional manner (after a bit of a sticky start)....
read full review
Comment on agent fees
Most reasonable
Was this helpful? Yes
By: Rachel Van Der Velde
Apr 10, 2018
View all comments (1)
Thank you for taking the time to leave a review. Great to hear such positive feedback about the service you have received. Kind regards - Braemore Team .. ...

“ Prompt Response... ”

Mar 29,2018
Minithumbup
Susan Ryles
By: 'EB'
Mar 29,2018
0 people found
this helpful
Susan promptly came back with a positive outcome on a query I had. Greatly appreciated her consideration and speed of service...
read full review
Was this helpful? Yes
By: Rachel Van Der Velde
Apr 10, 2018
View all comments (1)
Thank you for taking the time to leave a review for Braemore. We are delighted to hear about your experience, we will pass on your thanks to Susan. Kind Regards, The Braemore Team ...
Mar 29,2018
Minithumbup
Donald Dallas
By: 'Beverly'
Mar 29,2018
0 people found
this helpful
Donald help us through our first experience of selling property with patience and guidance, all from a distance! His support was invaluable and secured us an excellent price in a very short timescale....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Rachel Van Der Velde
Apr 10, 2018
View all comments (1)
Thank you for your review Beverly, and we will certainly pass this on to Donald it's great to hear this. Kind regards, Braemore Team ...

“ Helpful and quick in getting things sorted... ”

Mar 25,2018
Minithumbup
Susan Ryles
By: 'Oona'
Mar 25,2018
0 people found
this helpful
Susan has been very helpful in getting in contact with my landlord who agreed to renew my tenancy for another 6 months. She has been responding promptly to my emails....
read full review
Was this helpful? Yes
By: Rachel Van Der Velde
Apr 10, 2018
View all comments (1)
Dear Oonal, Thank you for taking the time to review your experience with Braemore. We're delighted that Susan has been able to assist you with your tenancy. Kind Regards, The Braemore Team. ...

“ Kind Service... ”

Mar 21,2018
Minithumbup
Stewart Paterson
By: 'Oisin'
Mar 21,2018
0 people found
this helpful
I thought, given Stewart's kind service and good management of the transition to Braemore from our previous agency Clicklet, that it might be nice to drop a review here to say he's handled things more than well and kept everything ticking over smoothly. ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Rachel Van Der Velde
Apr 13, 2018
View all comments (1)
Thank you for taking the time to review your experience you have received from Braemore, we will pass your kind comments on to Stewart. Kind regards The Braemore Team ...

“ Great Customer Service... ”

Mar 19,2018
Minithumbup
Susan Ryles
By: 'LB'
Mar 19,2018
0 people found
this helpful
Thank you for providing professional and efficient customer service, and successfully dealing with our request. Polite and easy to contact. Thanks...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Rachel Van Der Velde
Mar 20, 2018
View all comments (1)
Thank you so much for your comments, and Susan will be happy to see these too, we'll pass this on. Kind regards, The Braemore Team ...

“ Very helpful... ”

Mar 19,2018
Minithumbup
Marion Goffin
By: 'Laura K'
Mar 19,2018
0 people found
this helpful
I've found the service provided by Marion and Braemore really helpful in my search for a property. Marion has always been very helpful and quick to respond to any enquires I've had....
read full review
Was this helpful? Yes
By: Rachel Van Der Velde
Mar 20, 2018
View all comments (1)
Dear Laura, thank you for taking the time to leave a review. Great to hear such positive feedback about the service you have received, we will pass your thanks onto Marion as well. Kind regards - Braemore Team ... ...

“ Very professional!... ”

Mar 16,2018
Minithumbup
Susan Ryles
Andras Bodor
By: 'Karthik'
Mar 16,2018
0 people found
this helpful
I am renting a flat from past 3 years from Braemore. I have had very pleasant experience with them whenever I needed their support and assistance. Susan Ryles helped me negotiate the contract and rental increase every year. Andras has been a great property manager and ...
read full review
Was this helpful? Yes
By: Rachel Van Der Velde
Mar 20, 2018
View all comments (1)
Dear Karthik, Thank you for your time to review your experience with Braemore. It's great to hear the positive feedback for the service you have received from Susan & Andras as we aim to provide all our landlords and tenants. Kind Regards, The Braemore Team ...

“ Efficient... ”

Mar 16,2018
Minithumbup
Tzana Webster
Mark Lawrie
By: 'John McC'
Mar 16,2018
0 people found
this helpful
I used Braemore services to sell my flat and was very pleasantly surprised by the level of service they provided. Tzana and Mark at the Morningside office were thoroughly professional, kept me informed and gave good advice throughout the process. I have no hesitation in ...
read full review
Comment on agent fees
Competitive
Was this helpful? Yes
By: Rachel
Mar 20, 2018
View all comments (1)
Dear John, Thank you for your time to review your experience selling your property through Braemore. We're very happy Tzana & Mark were able to help you pro-actively through the process. Kind Regards, The Braemore Team ... ...
Mar 09,2018
Minithumbup
Susan Ryles
By: 'Guy Mustard'
Mar 09,2018
0 people found
this helpful
Excellent and very prompt service in extending tenancy agreement. Helpful manner and generally very good and pleasant to deal with....
read full review
Was this helpful? Yes
By: Rachel Van Der Velde
Mar 20, 2018
View all comments (1)
Dear Guy, Thank you for your time to review your experience with Braemore and of the full service that you got from Susan. Kind Regards, The Braemore Team ... ...
Mar 08,2018
Minithumbup
Susan Ryles
By: 'Mark de Boer'
Mar 08,2018
0 people found
this helpful
Very helpful, knowledgeable and professional. Had the best balanced interests of the landlord and tenants in mind. I enjoyed dealing with her....
read full review
Was this helpful? Yes
By: Rachel Van Der Velde
Mar 20, 2018
View all comments (1)
Dear mark, thank you for taking the time to leave a review for Braemore. We are delighted to hear about your experience, we will pass on your thanks to Susan. Kind Regards, The Braemore Team ... ...
Mar 07,2018
Minithumbup
Lisa Cockerell
By: 'MatteoZ'
Mar 07,2018
0 people found
this helpful
I have been a tenant for a year and a half. Lisa has been helpful, kind, and proactive. A pleasure to deal with. I would choose her agency again should I move back in town....
read full review
Was this helpful? Yes
By: Rachel Van Der Velde
Mar 20, 2018
View all comments (1)
Thank you for your review of your experience with Braemore. Your feedback is really appreciated and helps us continually monitor and improve our service to all our clients, we will pass your kind comments on to Lisa. Kind Regards, The Braemore Team ...
Mar 06,2018
Minithumbup
Tzana Webster
Mark Lawrie
By: 'Jimbo'
Mar 06,2018
0 people found
this helpful
The experience of selling a house through Braemore was very professional. The staff were pleasant, prompt and achieved a good level of interest in the property....
read full review
Comment on agent fees
Acceptable
Was this helpful? Yes
By: Rachel Van Der Velde
Mar 20, 2018
View all comments (1)
Thank you so much for your feedback, we wish you all the very best for the future, and we look forward to helping you again if we can! We will pass your kind words over to Tzana & Mark. Kind regards, Braemore. . ...
Mar 06,2018
Minithumbup
By: 'David Edgar'
Mar 06,2018
0 people found
this helpful
I would have no hesitation in recommending all staff at this branch.Throughout the ten years of my property let,I have always received a prompt and efficient service....
read full review
Comment on agent fees
Fees reasonable for the excellent service provided.
Was this helpful? Yes
By: Rachel Van Der Velde
Mar 06, 2018
View all comments (1)
Thank you so much for your feedback David, it's great to hear you have received such great customer service. We wish you all the very best for the future. Kind regards, Braemore Team ...
Mar 05,2018
Minithumbup
Susan Ryles
By: 'Charles Rogers'
Mar 05,2018
1 people found
this helpful
Susan has been very helpful and pragmatic in assisting with my tenancy arrangements. I would certainly recommend her to others....
read full review
Was this helpful? Yes
By: Rachel Van Der Velde
Mar 06, 2018
View all comments (1)
Thank you for taking the time to leave a review for Braemore. We are delighted to hear about your experience, we will pass on your thanks to Susan. Kind Regards, The Braemore Team ...
Mar 05,2018
Minithumbup
Donald Dallas
Scott Webster
By: 'Jen G'
Mar 05,2018
0 people found
this helpful
I cannot recommend Donald highly enough. He made the entire process from deciding to put my property on the market through to the sale and handing over the keys completely painless. He is proactive and always pleasant to deal with. He provided sound advice throughout ...
read full review
Comment on agent fees
Fees seem entirely reasonable for service provided.
Was this helpful? Yes
By: Rachel Van Der Velde
Mar 06, 2018
View all comments (1)
Dear Jen, thank you so much for your feedback, we wish you all the very best for the future. We will pass your kind words over to Donald & Scott. Kind regards, Braemore Team ...
Mar 05,2018
Minithumbdown
By: 'Anne Robertson'
Mar 05,2018
0 people found
this helpful
Agents forgot to impliment annual rent review Agents did not issue notice to quit correctly meaning tenant stayed an extra month making clearance for sale difficult Agents did not keep me updated on situation re property...
read full review
Comment on agent fees
As agreed
Was this helpful? Yes
By: Rachel Van Der Velde
Mar 06, 2018
View all comments (1)
Dear Anne, firstly thank you for your feedback, it's only through comments such as yours, whilst difficult to hear, we can ever improve. I'm very sorry if this is the service you had and therefore the impression we've left you with but I assure you this is NOT the service we aim to provide all our clients with. If would like to discuss this further you can contact me via email rachel.vandervelde@braemore.co.uk. Many thanks, Rachel ...
Feb 28,2018
Minithumbup
Marion Goffin
Donald Dallas
By: 'Hannah Weir'
Feb 28,2018
0 people found
this helpful
Thank you to Marion and Donald in the sales team at Braemore for their efficient service and advice in helping us purchase our property. We have been very pleased with the service and good level of communication received. Thank you for helping us achieve our ...
read full review
Was this helpful? Yes
By: Rachel Van Der Velde
Mar 06, 2018
View all comments (1)
ear Hannah, thank you for taking the time to leave a review for Braemore. We are delighted to hear about your experience. All the best with your new property. Kind Regards, The Braemore Team ...
Feb 28,2018
Minithumbup
edinburgh
Stewart Paterson
By: 'Jamruth'
Feb 28,2018
0 people found
this helpful
I am renting a flat in Edinburgh from Braemore Agency from last one Year. Excellent service and special thanks to my property manager Stewart Paterson. Whenever there is an issue quick response to my calls, emails and taken immediate action to fix the issues so ...
read full review
Was this helpful? Yes
By: Rachel Van Der Velde
Mar 06, 2018
View all comments (1)
Thank you for taking the time to leave a review for Braemore. We are delighted to hear about your experience, we will pass on your thanks to your Property Manager Stewart. Kind Regards, The Braemore Team ...
Feb 28,2018
Minithumbup
Stewart Paterson
By: 'Mariusz'
Feb 28,2018
0 people found
this helpful
Stewart Paterson was very friend, kept lines of communication open when I experienced problems with my plumbing. While the problem took longer to solve than expected in the end it was solved without my involvement....
read full review
Was this helpful? Yes
By: Rachel Van Der Velde
Mar 06, 2018
View all comments (1)
Thank you for taking the time to leave a review for Braemore, we will pass on your thanks to your Property Manager Stewart. Kind Regards, The Braemore Team ...
Feb 27,2018
Minithumbup
Erin Hickey
By: 'Marc Zwetsloot'
Feb 27,2018
0 people found
this helpful
Erin has been absolutely incredible to deal with during a difficult time. Easily the best interaction and help I have ever received from letting agent/professional company. She understood my situation, treated it with compassion and a personal touch, and did an absolutely fantastic job ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Rachel Van Der Velde
Mar 06, 2018
View all comments (1)
Dear Marc, thank you for taking the time to leave a review. Great to hear such positive feedback about the service you have received, we will pass your thanks onto Erin as well. Kind regards - Braemore Team ...

ARLA TPOS SAL TDS








Review statistics

From Landlords From Tenants From Vendors From Buyers Other
94 17 242 65 59 0 12 1 16 4

Agent Fees

Braemore Sales offer all of our clients a comprehensive and fully-managed estate agency service that is second to none.

Our Estate Agency Service includes advertising with the UK’s largest Property Web Portals in order to give your property’s advertising maximum market exposure, as well as our inclusive accompanied Viewing Agent service. Our Viewing Agent Service includes coverage of all viewings for all of our clients 7-days a week at no additional charge - throughout the daytime, into the evenings and at the weekends.

Braemore Sales are delighted to offer a free, no-obligation pre-sale valuation and marketing consultation appointment at your property to assess the property's size, condition and layout and let you have our thoughts on the likely Home Report value and expected sale price in the current market. We would also assess your individual sale requirements, offer recommendations on presentation and upgrading if required and follow up our visit to provide you with a detailed written pre-sale valuation report, marketing proposal and a comprehensive and transparent fee quotation outlining all of the costs involved if you used Braemore Sales as your Estate Agent.

Contact Braemore Sales today for more information: 0131 624 6667 | sales@braemore.co.uk
Last updated at 10:45 AM 27/03/2018 by allAgents

Complaints Procedure

Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.



If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:



Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- info@braemore.co.uk, alternatively you can:



Fill in a complaints form


Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).



What will happen next?



We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.

We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.

If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.



You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -



4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot



Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.



In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.



Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.

You can contact The Property Ombudsman Ltd at:-

Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk



Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:45 AM 27/03/2018 by allAgents

Morningside Edinburgh
92 Morningside Road, Edinburgh EH10 4BY
(499)
Queensferry Street
12 Queensferry Street, Edinburgh EH2 4PG
(7)


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