• Gavin Grant
    Gavin Grant
  • Pauline Davies
    Pauline Davies
  • Gary Ward
    Gary Ward
  • Lynn Hay
    Lynn Hay
  • Callum MacGregor
    Callum MacGregor
  • Susan Conway
    Susan Conway
  • Donald Dallas
    Donald Dallas
  • Laura Gamble
    Laura Gamble
  • Rachel MacDonell
    Rachel MacDonell
  • Emma Weddell
    Emma Weddell
  • Claire Cairns
    Claire Cairns
  • Susan Ryles
    Susan Ryles
  • Claire Morcom
    Claire Morcom
  • Michael Morton
    Michael Morton
  • Caroline Inglis
    Caroline Inglis
  • Stephanie Brown
    Stephanie Brown
  • Mark Hastie
    Mark Hastie
  • Rachel Van Der Velde
    Rachel Van Der Velde
  • Katie McCartney
    Katie McCartney
  • Alison McInnes
    Alison McInnes
  • Lewis Baker
    Lewis Baker
  • Lisa Cockerell
    Lisa Cockerell
  • Andras Bodor
    Andras Bodor
  • Fergus Walker
    Fergus Walker
  • Barry Kirk
    Barry Kirk
Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground up. Our experienced team understand the rental market in your area and are on hand to provide expert advice and tips to help you achieve the very maximum from your property, as well as dedi Read full description...

92 Morningside Road
Edinburgh
City of Edinburgh
EH10 4BY
01316246666

 
www.braemore.co.uk Properties for sale
Properties for rent
Nov 15,2017
Minithumbup
Pauline Davies
By: 'Mrs A'
Nov 15,2017
0 people found
this helpful
I have dealt with Pauline on numerous occasions in respect of our most recent let. I was very pleased with her pro-active response and support with any issue that arose. I would highly recommend this Property Manager....
read full review
Was this helpful? Yes
Nov 13,2017
Minithumbup
Kjartan Behm
By: 'Murray McDonald'
Nov 13,2017
0 people found
this helpful
Had great dealings with Braemore and Kjartan, he was very professional , courteous and efficient, in dealing with our lease, any problems and check out. Top marks all round....
read full review
Comment on agent fees
Correct and reasonable for property size.
Was this helpful? Yes
By: Kathie Nicolson
Nov 14, 2017
View all comments (1)
To Murray, Thank you for your time to review your experience with Braemore. It's great to hear the positive feedback for the service you have received from Kjartan as we aim to provide all our landlords and tenants. Kind Regards, The Braemore Team ...
Nov 09,2017
Minithumbup
Katie McCartney
By: 'Juan Carlos'
Nov 09,2017
0 people found
this helpful
Had an excellent tenant experience with Braemore. From the beginning till the end, my property manager (Katie McCartney) was absolutely professional. Got lots of help from her arranging inspections at a convenient time, quick replies to my queries, or information I needed. I couldn't be present at my final inspection, but I was at ease as I was sure Her high standards would make things not complicated at all....
read full review
Was this helpful? Yes
By: Kathie Nicolson
Nov 14, 2017
View all comments (1)
To Juan Carlos, Thank you for taking the time to review your experience as a tenant with Braemore. It's great to hear such good feedback of the service that you have received from Katie for the duration of your stay with us and in managing your exit. We hope you are settling in to your new home well. Kind Regards, The Braemore Team ...
Nov 09,2017
Minithumbdown
By: 'Disappointed'
Nov 09,2017
0 people found
this helpful
Very disappointed after nearly 3 years to have such a difficult end to a happy tenancy. Unfortunately in recent weeks they have been less than straightforward, lost keys to our flat and sadly made erroneous claims about when they had sent engineers to fix a boiler. We had no heating and hot water from 30th October to 8th November and they claimed it was fixed in 3 working days. Genuinely disappointed that they weren't able to be honest, apologise and learn from their mistakes....
read full review
Comment on agent fees
No comments
Was this helpful? Yes
By: Kathie Nicolson
Nov 14, 2017
View all comments (1)
Thank you for your time to give us your feedback about your experience. It is disappointing to hear that you had a bad experience with ending your tenancy. We strive to make all aspects of the tenancy as smooth as possible. If you could email me directly at kathie.nicolson@braemore.co.uk with the details I would very much like to look into the situation for you. Kind Regards, Kathie Nicolson ...
Nov 08,2017
Minithumbup
Susan Ryles
By: 'Allen'
Nov 08,2017
0 people found
this helpful
Susan was prompt in replying to my queries and I did not have to return call or mail for reminder to get my clarification and all the info needed were provided at the first instance itself....
read full review
Was this helpful? Yes
By: Kathie Nicolson
Nov 14, 2017
View all comments (1)
To Allen, Thank you for your time to review your experience with Braemore and of the prompt and full service that you got from Susan. Kind Regards, The Braemore Team ...
Nov 07,2017
Minithumbup
Emma Weddell
Stefanie Robinson
By: 'Liz Hershaw'
Nov 07,2017
0 people found
this helpful
I would like to congratulate the Braemore lettings on the way they helped me throughout the termination of my 92 year old aunts tenancy. They showed great professionalism and caring which made it much easier to deal with. I would also like to thank Emma. Unfortunately I don't know her surname but she was also excellent....
read full review
Was this helpful? Yes
By: Kathie Nicolson
Nov 14, 2017
View all comments (1)
To Liz, Thank you for your time to review Braemore. We are very glad that Emma and Stefanie were able to help make the process of ending the tenancy a smooth one for you and your aunt. Kind Regards, The Braemore Team ...
Nov 02,2017
Minithumbup
Katie McCartney
By: 'Billy'
Nov 02,2017
0 people found
this helpful
Katie has been very helpful. Her prompt response and her attention to detail is superb. I don't have to worry as Katie is on top of everything....
read full review
Was this helpful? Yes
By: Kathie Nicolson
Nov 02, 2017
View all comments (1)
To Billy, Thanks for your review. It's great to hear your feedback of the pro-active service you have received from your Property Manage Katie. KInd Regards, The Braemore Team ...
Oct 26,2017
Minithumbup
Susan Ryles
By: 'Monica Cartlidge'
Oct 26,2017
0 people found
this helpful
Susan kept us informed to the best of her ability when negotiating a prospective rent increase. Although the landlord was slow to respond to emails, Susan was on top of the situation and chased up when necessary. Thank you, Susan...
read full review
Was this helpful? Yes
By: Kathie Nicolson
Oct 30, 2017
View all comments (1)
To Monica, Thank you for your review of your experience with Braemore and its great to hear that Susan was able to progress things for you and keep you updated. Kind Regards, The Braemore Team ...
Oct 25,2017
Minithumbup
Katie McCartney
By: 'NR'
Oct 25,2017
0 people found
this helpful
Katie was an excellent property manager - always friendly and attentive. On the one occasion where I noticed a problem in the apartment which I had rented, she made arrangements for it to be promptly and definitively resolved. Katie was friendly and professional, and helped to make made the process of moving in / out very easy. I would be happy to recommend Braemore Lettings to others....
read full review
Was this helpful? Yes
By: Kathie Nicolson
Oct 30, 2017
View all comments (1)
To NR, thank you for your time to review your experience with Braemore. We're delighted to hear that Katie has served you so well as a Property Manager and you have received the pro-active and responsive service we strive to provide for all our clients. Kind Regards, The Braemore Team ...
Oct 19,2017
Minithumbup
Scott Webster
By: 'Scott & Sherri Munro'
Oct 19,2017
0 people found
this helpful
Our experience of working with Scott Webster and the Braemore team was excellent - Scott was professional, friendly, and very responsive to all of our inquiries. He walked us through the process of selling our property, kept us up to date on the progress regularly, and used his extensive knowledge of the market to represent us extremely well....
read full review
Comment on agent fees
Fees were well earned and fair.
Was this helpful? Yes
Oct 04,2017
Minithumbup
Kjartan Behm
By: 'Nataliya'
Oct 04,2017
0 people found
this helpful
I've been supported by Kjartan ever since I rented my flat two years ago, when it was let through Click Let. The agency merged with Braemore some time later, and I was concerned that the brilliant service I enjoyed would suffer from this move; yet I could not be more wrong. In course of my tenancy all of my queries have been answered and problems solved with speed, professionalism and to my full satisfaction - all repairs, checks and replacements of appliances. I'm also quite pleased ...
read full review
Was this helpful? Yes
By: Kathie Nicolson
Oct 12, 2017
View all comments (1)
To Nataliya, Thank you for your review of your experience with Braemore. We are glad that you received a seamless transition to being a Braemore tenant and continued to receive the high standard of customer service that we aim to provide to all our clients. Kind Regards, The Braemore Team ...
Oct 03,2017
Minithumbup
Katie McCartney
By: 'Lanes'
Oct 03,2017
0 people found
this helpful
Overall, I haven't been too pleased with the letting agency, but I found Katie to be exceptionally helpful. She has listened to many concerns I have had and will usually get back to me quickly, especially if I send a second email asking for an update...
read full review
Was this helpful? Yes
Sep 19,2017
Minithumbup
Susan Ryles
By: 'M Nawaz'
Sep 19,2017
1 people found
this helpful
Susan Ryles has been prompt and helpful in all communications, specially between myself and my landlord. Her friendliness and professionalism is highly regarded. Excellent service. Thank you very much!...
read full review
Was this helpful? Yes
By: Kathie Nicolson
Sep 21, 2017
View all comments (1)
To Mr Nawaz, Thank you for taking the time to write this review of your experience as a Tenant with Braemore. This really helps us monitor the service we offer all our clients. We're delighted the service you received from Susan was so high as we strive to do for all our clients. Kind Regards, The Braemore Team ...
Sep 15,2017
Minithumbup
Susan Ryles
By: 'Raphael'
Sep 15,2017
1 people found
this helpful
Had a recent correspondence from Susan and she was amazing with her prompt response when I made further enquiry as per the correspondence. The quality of her service ensured I had the peace of mind I craved. Brilliant service!...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
By: Kathie Nicolson
Sep 18, 2017
View all comments (1)
To Raphael, Thank you for this review of your experience with Braemore. We're very glad Susan was able to get you back to you promptly with a response to your queries and give you peace of mind. Kind Regards, The Braemore Team ...
Sep 13,2017
Minithumbup
Donna Reape
By: 'Antrea'
Sep 13,2017
0 people found
this helpful
Donna helped me find an apartment in Edinburgh and answered all my questions. She responded to all my emails within the day and made the process of moving to Scotland easy for people like me, that are not from the UK. In the meeting to sign the tenancy agreement, Donna was very nice and polite and answered all my questions....
read full review
Was this helpful? Yes
By: Kathie Nicolson
Sep 18, 2017
View all comments (1)
To Antrea, Thank you for your time in reviewing your experience with Braemore. We are very glad to hear that your move over to Scotland has been made easier with Donna's help. We hope you enjoy your time here. Best wishes, The Braemore Team ...
Sep 11,2017
Minithumbup
Donna Reape
By: 'Eleanor'
Sep 11,2017
0 people found
this helpful
Recently moved flat in Edinburgh, Donna was very helpful and efficient in making this a stress free process, thank you!...
read full review
Was this helpful? Yes
By: Kathie Nicolson
Sep 18, 2017
View all comments (1)
To Eleanor, We're very glad you had a stress free move recently with Donna's help. We hope you are settling in well to your new home. Thank for taking the time to review your experience with Braemore. Kind Regards, The Braemore Team ...
Sep 08,2017
Minithumbup
Lynn Hay
By: 'Helen'
Sep 08,2017
0 people found
this helpful
Very helpful and prompt with any replies to queries we had. Ensured we had information we needed, and she was available if any further information was required....
read full review
Was this helpful? Yes
By: Kathie Nicolson
Sep 11, 2017
View all comments (1)
To Helen, Thank you for time to review your experience with Braemore. We're glad to hear that Lynn helped you through the process and was able to answer your queries. Kind Regards, The Braemore Team ...
Sep 05,2017
Minithumbup
Donald Dallas
By: 'MikeN'
Sep 05,2017
0 people found
this helpful
Very helpful nothing was too much trouble all matters expertly handled and concluded satisfactorily. Always responded to emails and phone calls promptly....
read full review
Comment on agent fees
Acceptable! it's the VAT 20% that one has to pay that puts the cost up.
Was this helpful? Yes
Aug 29,2017
Minithumbup
Donna Reape
By: 'Olivia Lee'
Aug 29,2017
0 people found
this helpful
Donna has assisted us with our flat move throughout the entire process, and made it a very smooth transition. Especially for us, moving to the Edinburgh market from the United States, there is a learning curve of how the process works, and Donna has been able to answer our questions, and answer them in a timely manner. She responds to emails quickly and thoroughly. We have enjoyed working with Donna in our move to Scotland!...
read full review
Was this helpful? Yes
By: Kathie Nicolson
Aug 29, 2017
View all comments (1)
To Olivia, Firstly welcome to Scotland! We hope you enjoy your time staying over here. Thanks for taking the time to leave this review when you must have many other things to organise at the moment. We're very glad to hear that Donna was able to help make the move over as smooth as possible and advise you on the processes. Best wishes, The Braemore Team ...
Aug 29,2017
Minithumbup
Lynn Hay
By: 'david'
Aug 29,2017
0 people found
this helpful
Lynn is very helpful, informative and professional. She helped relieve some of the stresses of finding a new home to live in by giving us all the details we needed. This led us to be able to move in smoothly and quickly....
read full review
Was this helpful? Yes
Aug 23,2017
Minithumbup
Katie McCartney
Deborah Macleod
By: 'Adam'
Aug 23,2017
0 people found
this helpful
Very professional and friendly letting company. The viewing and lease signing was handled flawlessly by Deborah. She was very patient and helped us with everything that came up. The property manager, Katie has been equally as friendly, helpful and professional throughout our stay here. Huge thank you to both of them and the team. Would happily recommend this agency....
read full review
Was this helpful? Yes
By: Kathie Nicolson
Aug 28, 2017
View all comments (1)
To Adam, Thank you for your time to review your experience as a tenant with Braemore. We'll make sure your comments are passed on to Deborah and Katie. Kind Regards, The Braemore Team ...
Aug 23,2017
Minithumbup
Donna Reape
By: 'Emilie'
Aug 23,2017
0 people found
this helpful
Just moved into our new flat - and have been in contact with Donna from the beginning (payment and reference details, etc.) and she's been fantastic with rapid responses for queries and great patience. The pick-up of the keys and signing the lease was easy and smooth and Donna had all of the answers for our questions! Thank you for all of your support in the process of moving in and now with our living arrangements!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Kathie Nicolson
Aug 28, 2017
View all comments (1)
To Emilie, Thanks for your review of your experience with Braemore following your recent move in. We're glad to hear it all went smoothly with Donna's help. Kind Regards, The Braemore Team ...
Aug 21,2017
Minithumbup
Donna Reape
By: 'Calum'
Aug 21,2017
1 people found
this helpful
Only just moved in yesterday from Greenock and thought it might be hard moving such a difference. But it was very easy to get in touch with Donna and she was very helpful through the whole process. Thanks a lot!...
read full review
Was this helpful? Yes
By: Kathie
Aug 21, 2017
View all comments (1)
Hi Calum, thanks for your time to review your experience with Braemore. We're glad to hear your move across from Greenock has been a smooth one with Donna's assistance. Kind Regards, The Braemore Team ...
Aug 18,2017
Minithumbup
Scott Webster
By: 'LowerGranton Road'
Aug 18,2017
0 people found
this helpful
Great service from Scott at Braemore. Flexible to accommodate our times with regards to viewings and visits and always onhand to provide advice throughout the process....
read full review
Comment on agent fees
Fee's fair for service provided.
Was this helpful? Yes
By: Kathie Nicolson
Aug 21, 2017
View all comments (1)
Thank you for taking the time to review Braemore following your recent property sale. We are very happy to have helped you achieve your sale. ...
Aug 16,2017
Minithumbup
Scott Webster
By: 'Irene T'
Aug 16,2017
0 people found
this helpful
Scott was fantastic from start to finish, he made us feel as confident as was possible throughout a stressful process, down to accurately predicting what we achieved for our property. We're very appreciative of his work and humour and wouldn't hesitate recommending both him and Braemore....
read full review
Comment on agent fees
Seemed fair
Was this helpful? Yes
Aug 16,2017
Minithumbup
Scott Webster
By: 'Moyra and Jim'
Aug 16,2017
0 people found
this helpful
We cannot thank Scott highly enough for all the help and support he has given us from the first meeting to discuss the sale of our house until we finally sold. We have had a very difficult time and it has been a long drawn out affair but Scott has been there at the end of the phone to give any help he could - and it has been endless. It has been an absolute pleasure meeting him and working with him on our sale and hope that he has a long and happy association with Braemore as he is a credit to h...
read full review
Comment on agent fees
We were very happy with our fees.
Was this helpful? Yes
Aug 15,2017
Minithumbup
Donna Reape
By: 'Steve'
Aug 15,2017
1 people found
this helpful
Donna has been very helpful from the start of the application process and got back to us almost immediately with any queries we had....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Kathie Nicolson
Aug 15, 2017
View all comments (1)
To Steve, Thank you for taking the time to write a review of your experience with Braemore. We are glad to hear that you found the application process smooth with Donna's help. Kind Regards, The Braemore Team ...
Aug 15,2017
Minithumbup
Scott Webster
Donald Dallas
By: 'Karen Adamson'
Aug 15,2017
1 people found
this helpful
Scott and Donald did a great job, offering full support to get the property shown and sold. They offered sound commercial advice on going to a closing date and Scott was an excellent sounding board for a situation that arose during the legals. The team also were able to organise the clearing of the property and did everything they could to make the process easy and unstressful....
read full review
Comment on agent fees
An excellent level of service at a good price
Was this helpful? Yes
By: Kathie Nicolson
Aug 17, 2017
View all comments (1)
To Karen, Thank you for your time to review your experience selling your property through Braemore. We're very happy Donald & Scott were able to help you pro-actively through the process. Kind Regards, The Braemore Team ...
Aug 08,2017
Minithumbup
Donna Reape
By: 'Sas'
Aug 08,2017
1 people found
this helpful
I'm, really happy with my moving, as Donna helped as a lot though all the proses that we have to do in Oder to get the property. I had really amazing time meeting Donna, also customer service approach was excellent. Just gnna thanks Donna and team for making it so beautiful experience....
read full review
Comment on agent fees
It's excellent
Was this helpful? Yes
By: Kathie Nicolson
Aug 14, 2017
View all comments (1)
Thank you for taking the time to leave a review of your experience with Braemore. We are glad Donna was able to help you through the moving in process so it was as smooth as possible for you. Kind Regards, The Braemore Team. ...
Aug 07,2017
Minithumbup
Lynn Hay
By: 'Adam'
Aug 07,2017
1 people found
this helpful
Lynn was extremely helpful, ensuring the application process and move in process proceeded smoothly and efficiently. She was very friendly, and answered any query I had promptly. It was helpful to have the documents forwarded to me in advance so I could read them before our meeting....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Kathie Nicolson
Aug 14, 2017
View all comments (1)
To Adam, Thank you for taking the time to leave a review of your experience with Braemore. We are delighted to hear that Lynns' help during the application and move in process made it a smooth process for you. Kind Regards, The Braemore Team ...
Areas covered
  • EH11
  • EH10
  • EH12
  • EH9
  • Morningside
  • EH8
  • Old Town
  • EH7
  • New Town
  • EH6
  • EH5
  • EH4
  • EH3
  • EH2
  • EH1

NAEA ARLA TPOS SAL My deposits scheme LPS


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Last updated at 2:09 PM 31/10/2017 by allAgents

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.
We will then respond in line with the time frames set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

To complete a Complaints Form visit http://www.braemore.co.uk/complaint-form

What will happen next?
รขย€ยข We will send you an email acknowledging receipt of your complaint within three working days of receiving it.
รขย€ยข We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
รขย€ยข If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
รขย€ยข We will email you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333 306

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 2:09 PM 31/10/2017 by allAgents
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