Braemore Sales & Lettings
4.4/5, 726 reviews
86% recommended
100% sales valuation accuracy
99% sales fee satisfaction
79% lettings valuation accuracy
79% lettings fee satisfaction
Braemore Sales & Lettings as the leading letting and sales agent in the Edinburgh property market offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell/buy through our estate agency arm to grow your investment from the ground. Our ... show more Braemore Sales & Lettings as the leading letting and sales agent in the Edinburgh property market offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell/buy through our estate agency arm to grow your investment from the ground. Our experienced team understand the rental market in your area and are on hand to provide expert advice and tips to help you achieve the very maximum from your property, as well as dedicated front line service to tenants across Edinburgh. The commitment from our letting and management divisions has led to over 20 years of happy clients and positive reviews. Our sales division is growing from strength to strength offering our clients fresh and innovated marketing solutions to achieve sales at the best possible prices. Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
Braemore

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 99% £65,125 £1,000,000
Lettings 79% 79% £275 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
131 17 335 76 118 0 19 1 24 5
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA TPOS Sales TPOS Lettings TPOS SAL TDS
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“Perfect letting agency...”

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Jan 19,2020
Minithumbup
Helen
By: 'Roslyn'
Jan 19,2020
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Professional, timely and efficient all while being pleasant and lovely. Highly recommend Lynne Moore, Helen McEwan and the Braemore Morningside letting team in finding your next family home....
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“Professional and Efficient...”

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Jan 17,2020
Minithumbup
By: 'Yann Stuart'
Jan 17,2020
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Lynne Moore was very professional and efficient and responded very quickly to all emails. The whole letting process happened quickly and easily. I would definitely recommend Braemore Sales and Lettings....
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“Wow service,polite and efficient staff. Wonde......”

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Jan 15,2020
Minithumbup
Lynn
Mark
By: 'Isaac Ogbotor'
Jan 15,2020
0 people found
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Wow service,polite and efficient staff. Wonder and excellent timing. Right from the viewing through the tenancy process has being flawless because of the assistance provided by these staff. My family and I are sincerely grateful!!!...
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“Just moved in...”

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Jan 14,2020
Minithumbup
By: 'caitlin critchley'
Jan 14,2020
0 people found
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We just got the keys for our new flat in Leith. We have been very happy with the process so far. We have been dealing with Lynne who has been very helpful and professional, would recommend highly! Thanks :)...
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“Gill was so helpful and friendly and quick to......”

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Jan 09,2020
Minithumbup
By: 'Catherine Doust'
Jan 09,2020
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Gill was so helpful and friendly and quick to respond, she made it easy to sort everything out for my new property. Thanks Gill!...
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“So far, Braemore is the most efficient agency I have ever seen......”

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Dec 20,2019
Minithumbup
By: 'Yuting Lu'
Dec 20,2019
0 people found
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So far, Braemore is the most efficient agency I have ever encountered...I submitted a property view request on day 0, got a reply on day 1, visited the property on day 2 and day 3 I got the flat secured for me! Isn't that amazing! Let alone this ...
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“Good Sales & Lettings agent!...”

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Dec 18,2019
Minithumbup
Susan
By: 'AS'AD BIN ZAKARIA'
Dec 18,2019
0 people found
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Braemore (Especially Susan Conway) has been exceptional in handling all the matters involved in renting the apartment. I would recommend Braemore to anybody as their services are top notch!...
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“Had a good experience with Braemore, dealt wi......”

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Dec 17,2019
Minithumbup
Alison
By: 'Mr T'
Dec 17,2019
0 people found
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Had a good experience with Braemore, dealt with problems punctually and overall good service, our property manager Alison was very helpful....
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“I have just sold my Edinburgh flat through Br......”

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Dec 10,2019
Minithumbup
Donna Reape
By: 'eric simpson'
Dec 10,2019
0 people found
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I have just sold my Edinburgh flat through Braemore Sales. The team is very proactive and professional. They provided excellent service throughout from the first contact to the final sale - I give them 5 stars and can highly recommend them!!...
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“Excellent service in property management...”

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Dec 02,2019
Minithumbup
By: 'Jean Bowles'
Dec 02,2019
0 people found
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We have just retired from being landlords of our Edinburgh flat, which we have let for around 10 years, initially with another company. During the approximately 7 years that it has been managed for us by Braemore, we have had truly excellent service from our property manager, ...
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Was this helpful? Yes
By: Mark Hastie
Dec 04, 2019
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Dear Jean, thank you so much for your very kind review of Alison and Braemore's services. It was a pleasure for us to work with you and we wish you all the very best for the future. Please do remember where we are should you need us in future. Kind regards, Mark Hastie, Lettings Director. ...

“Great Viewing...”

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Nov 29,2019
Minithumbup
By: 'Simon Wanstall'
Nov 29,2019
0 people found
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Paul was very accommodating at our viewing, ensuring that we saw everything we needed to. He also gave sound advice about the property application process....
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“Lynne Moore was extremely helpful and very pr......”

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Nov 21,2019
Minithumbup
By: 'Angeliki Gkini'
Nov 21,2019
0 people found
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Lynne Moore was extremely helpful and very prompt in her responses. We had great communication and informed me precisely about the required documentation. She answered any questions I had and found solutions to any problems occurring. Her patience helped me relieve my stress about finding ...
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“Lynn Moore was a great New Tenancy Advisor, a......”

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Nov 19,2019
Minithumbup
By: 'avril crossley'
Nov 19,2019
0 people found
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Lynn Moore was a great New Tenancy Advisor, and very patient with my continual needs, looking forward to a great tenancy, much appreciated....
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“Susan helped me secure a fair increase of the......”

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Nov 19,2019
Minithumbup
Susan
By: 'Alan Emerson'
Nov 19,2019
0 people found
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Susan helped me secure a fair increase of the rent for my property in Edinburgh. We had a short discussion and all my points were taken on board and explained to the tenant....
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“Outstanding service...”

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Nov 18,2019
Minithumbup
Donna Reape
By: 'Micheline H Brannan'
Nov 18,2019
0 people found
this helpful
Tzana and now Donna are amazing negotiators. They got the property on the market in a week and sold in less than two. It was beautifully presented. Despite some delicate situations regarding the property, they handled everything with great tact and gave me total peace ...
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“Braemore deserves 5 / 5 !!! We selected Braem......”

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Nov 15,2019
Minithumbup
Lisa
By: 'Vikrant Saini'
Nov 15,2019
0 people found
this helpful
Braemore deserves 5 / 5 !!! We selected Braemore for second time while changing home and it was all quick, hassle free , First come first basis criteria, much professional and supportive experience journey. Right from viewings, we felt confident in house move due to support from Braemore. Paper work ...
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“Home Sale...”

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Nov 03,2019
Minithumbup
By: 'Jan Coskun'
Nov 03,2019
0 people found
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Tzana and the team were amazing where professional and highly effective. Led by Tzana the team provided excellent service and ensure my interests where at the forefront of all decision and most importantly swiftly secured me the right price . I would use Braemore again and ...
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“I feel that Braemore always give an excellent......”

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Nov 01,2019
Minithumbup
By: 'John Crombie ( Martin)'
Nov 01,2019
0 people found
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I feel that Braemore always give an excellent service! Thanks to Emma Breach I have used Braemore for 20 years and always found them to be excellent ....
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“Nice people, excellent service, no problems.,......”

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Oct 31,2019
Minithumbup
Donna Reape
By: 'David Hull'
Oct 31,2019
0 people found
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Nice people, excellent service, no problems., highly recommended, they sold our flat very quickly to a reliable buyer and communicated well throughout the process....
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“Emma Breach goes the extra mile. She is easil......”

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Oct 30,2019
Minithumbup
Emma Breach
By: 'Charles White'
Oct 30,2019
0 people found
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Emma Breach goes the extra mile. She is easily the best property manager we have had for the several Properies we have with Braemore and their predecessors and that is not said lightly having had more than 20 years experience of our various properties being handled ...
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“Emma Breach has provided an excellent and res......”

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Oct 30,2019
Minithumbup
By: 'Robin Little'
Oct 30,2019
0 people found
this helpful
Emma Breach has provided an excellent and responsive property management service, keeping me as landlord fully in the picture about maintenance needs and progress with work....
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“Braemore were very professional and enthusias......”

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Oct 30,2019
Minithumbup
By: 'Sara Seaton'
Oct 30,2019
0 people found
this helpful
Braemore were very professional and enthusiastic from the start. They explained everything and were motivated to achieve a sale as quickly as possible. My property sold in 1 week which I was very happy with. I would definitely recommend them and use their service again myself....
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“All very good, no complaints they were compet......”

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Oct 28,2019
Minithumbup
By: 'Mark Coletta'
Oct 28,2019
0 people found
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All very good, no complaints they were competent and efficient and answered all of my initial questions by email promptly....
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“Excellent customer service from Susan Ryles. ......”

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Oct 28,2019
Minithumbup
Susan
Caroline
By: 'Liz'
Oct 28,2019
0 people found
this helpful
Excellent customer service from Susan Ryles. Replied to my emails and actioned my concerns immediately. Five stars all the way. 👏😁...
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“Braemore were brilliant. Tzana Webster and he......”

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Oct 24,2019
Minithumbup
Marion Goffin
By: 'Nicola van Rijsbergen'
Oct 24,2019
0 people found
this helpful
Braemore were brilliant. Tzana Webster and her team were very professional, and fun to work with. They produced really beautiful publicity material - the photography was excellent, and the 3D walk through really looked great. My flat sold very quickly, and well above the valuation. ...
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“Thank you Susan for all your help with our re......”

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Oct 23,2019
Minithumbup
Susan
By: 'Simon Frame'
Oct 23,2019
0 people found
this helpful
Thank you Susan for all your help with our rent review. Your support was both informative and timely. Kind regards, Simon....
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“Great1 I did not have to lift a finger they d......”

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Oct 16,2019
Minithumbup
By: 'rosemary mcparland'
Oct 16,2019
0 people found
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Great1 I did not have to lift a finger they did everything. Got good prices very quickly. They are very pleasant....
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“Terrible and Condescending staff ......”

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Oct 14,2019
Minithumbdown
By: 'Anjj'
Oct 14,2019
0 people found
this helpful
Terrible and Condescending staff * your deposit. **very rude, condescending and lackadaisical in her duties which I noticed rubs off on subordinates. Would not recommend this lettings agency to anyone....
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“Avoid at all costs - they will try to steal your deposit...”

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Oct 02,2019
Minithumbdown
Kjartan
By: 'Adam O'
Oct 02,2019
1 people found
this helpful
Avoid at all costs - a bunch of crooks who tried to claim almost 50% of my deposit. The flat was given back in good condition and the agents, namely Kjartan attempted to put forward ridiculous claims for false costs. I had to wait until the ...
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Was this helpful? Yes
By: Anjj
Oct 14, 2019
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They’ve just tried to do the same thing to me but I will have the last laugh. They are absolute crooks, their staff are also very rude and condescending. ...

“Very happy with the kindness and professional......”

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Oct 02,2019
Minithumbup
By: 'Oscar'
Oct 02,2019
0 people found
this helpful
Very happy with the kindness and professionalism of Lynne.He cares at all times and is very attentive.I congratulate the company for having valid employees....
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Was this helpful? Yes
By: Mark Hastie
Oct 10, 2019
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Dear Oscar, Thank you so much for your very kind review, my colleague Lynne will be over the moon to hear this. Kind regards, Mark Hastie Lettings Director. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.



If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:



Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- info@braemore.co.uk, alternatively you can:



Fill in a complaints form


Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).



What will happen next?



We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.

We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.

If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.



You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -



4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot



Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.



In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.



Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.

You can contact The Property Ombudsman Ltd at:-

Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk



Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:45 AM 27/03/2018 by allAgents

Awards won by Braemore Sales & Lettings

Individual Branch Awards

Edinburgh, EH10

Edinburgh, EH2


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