Braemore Sales & Lettings
4.4/5, 747 reviews
86% recommended
100% sales valuation accuracy
99% sales fee satisfaction
80% lettings valuation accuracy
79% lettings fee satisfaction
Braemore Sales & Lettings as the leading letting and sales agent in the Edinburgh property market offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell/buy through our estate agency arm to grow your investment from the ground. Our ... show more Braemore Sales & Lettings as the leading letting and sales agent in the Edinburgh property market offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell/buy through our estate agency arm to grow your investment from the ground. Our experienced team understand the rental market in your area and are on hand to provide expert advice and tips to help you achieve the very maximum from your property, as well as dedicated front line service to tenants across Edinburgh. The commitment from our letting and management divisions has led to over 20 years of happy clients and positive reviews. Our sales division is growing from strength to strength offering our clients fresh and innovated marketing solutions to achieve sales at the best possible prices. Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
Braemore

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 99% £65,125 £1,000,000
Lettings 80% 79% £275 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
133 19 342 79 123 0 19 1 24 7
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA TPOS Sales TPOS Lettings TPOS SAL TDS
Latest Properties

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“Flippant customer service!...”

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Sep 19,2020
Minithumbdown
By: 'why bother'
Sep 19,2020
0 people found
this helpful
Flippant customer service! T* answered the call I made to enquire about applying for a flat I had viewed. She was rude and abrupt after I asked (politely) why no one was picking up the phone (Its very hard to get through to anyone and ...
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“Would definitely use again!...”

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Sep 10,2020
Minithumbup
Donna Reape
By: 'Fiona Beech'
Sep 10,2020
0 people found
this helpful
I have bought and more recently sold my flat in Edinburgh through Braemore. I wouldn’t hesitate to recommend them. I dealt with both Donna and Alex and I found them friendly, professional and approachable and, (if it is possible when buying and selling) they ...
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“I recently moved for the first time in nearly......”

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Jul 23,2020
Minithumbup
Donna Reape
By: 'Robert Stone'
Jul 23,2020
1 people found
this helpful
I recently moved for the first time in nearly 40 years and used an estate agent for the first time. Braemore were excellent throughout the process, personal and professional, and handled the unfortunate effect of Covid (where we lost an accepted offer of £301000) very well indeed. ...
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“Five stars for excellent service from Donna a......”

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Jul 13,2020
Minithumbup
Donna Reape
Alex
By: 'Fiona Norris'
Jul 13,2020
1 people found
this helpful
Five stars for excellent service from Donna and Alex when selling our flat in Edinburgh recently - superb brochure and marketing meant we quickly received an offer although lockdown then intervened - we kept in touch throughout the period of working from home although inevitably ...
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“Fergus was an incompetent and rude property m......”

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Jun 13,2020
Minithumbdown
Fergus
By: 'Luke'
Jun 13,2020
0 people found
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* incompetent and rude property manager who we paid to make our lives worse. Here is just a flavour of our experience: - When moving in, we had an array of problems with the flat. We focused our attention on requesting that the broken table was ...
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“Braemore have let our property for many years......”

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May 29,2020
Minithumbup
By: 'Neil McDonald'
May 29,2020
3 people found
this helpful
Braemore have let our property for many years efficiently and covered just what we needed at a competitive rate. When it was time to sell they marketed the property excellently and managed the process in a timely manor....
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“Bad Lettings agency and ** did not help at all...”

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May 25,2020
Minithumbdown
By: 'Lucy Thomson'
May 25,2020
2 people found
this helpful
Also had an appalling experience with this particular agency and property manager. Disgusted with the way he handled a significant problem at the beginning of the tenancy. Rude, passive aggressive tone for no reason at all; he won't take responsibility or help out - always ...
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“I am very happy with the service I received. ......”

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May 22,2020
Minithumbup
By: 'Maria Lopez'
May 22,2020
2 people found
this helpful
I am very happy with the service I received. I live abroad and was worried about how the sale process would progress however I was kept informed and up to date in a timely manner of all developments. A big thank you to Donna and ...
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“Extraordinary service from Donna Reape at Braemore Sales....”

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May 10,2020
Minithumbup
Donna Reape
By: 'Rosemary Rogers'
May 10,2020
5 people found
this helpful
I have just completed the sale of my flat with Braemore Sales, after a long and arduous few months due to the recent 'combustible materials' issues following the Grenfell Tower fire Legislation. Braemore's Donna Reape's service was exemplary and she 'held my hand' through many ...
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“Braemore provides a quality service...”

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Apr 30,2020
Minithumbdown
Gary
Kjartan
By: 'Neil Mason'
Apr 30,2020
0 people found
this helpful
I have been letting my own home with Braemore for the past 12 years and in that time there have been no issues of concern - only 3 marketings and great tenants have been quickly found. The remarkable thing is that with Braemore Lettings - through their ...
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“I'm glad I don't have a property through them......”

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Apr 30,2020
Minithumbdown
By: 'Simon MacVarish'
Apr 30,2020
0 people found
this helpful
I'm glad I don't have a property through them. Myself and my family tried to rent the property in Willowbrae at the beginning of March. (5 stars to the agent who viewed the property with me) We went through the application process and got refused based ...
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“Fergus was useless and rude. The worst proper......”

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Apr 06,2020
Minithumbdown
Fergus
By: 'James'
Apr 06,2020
3 people found
this helpful
Fergus was useless and rude. The worst property manager in my 7 years of renting. Do not go with Braemore if at all possible....
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“They may call themselves that but they couldn......”

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Mar 30,2020
Minithumbdown
By: 'Ben'
Mar 30,2020
0 people found
this helpful
They may call themselves that but they couldn't let my flat for love nor money. Finally got rid of them and the new agent had a choice of two suitable tenants for me within one week. That was two and a half years ago and ...
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“Susan has been very supportive when negotiati......”

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Mar 23,2020
Minithumbup
Susan
By: 'Andriani Chrysanthou'
Mar 23,2020
0 people found
this helpful
Susan has been very supportive when negotiating my rent increase. She got back to me quickly and we achieved the desired outcome....
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“Excellent property manager...”

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Mar 18,2020
Minithumbup
Emma Breach
By: 'Lynne McIntosh'
Mar 18,2020
0 people found
this helpful
Always has a prompt reply with solution . Nothing a problem . Easy to work with , a huge pleasure to have as my property manager.....
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“Always willing to assist , queries answered a......”

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Mar 17,2020
Minithumbup
Susan
Pauline
By: 'Mary Caudrey'
Mar 17,2020
0 people found
this helpful
Always willing to assist , queries answered as soon as possible nothing is to much trouble If I email it is answered asap and my query is soon sorted Thank you both...
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“I have been renting the flat for a few years.......”

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Mar 11,2020
Minithumbup
Pauline
Susan
By: 'Iwona'
Mar 11,2020
0 people found
this helpful
I have been renting the flat for a few years. Always get help and support if needed. The flat manager very friendly and polite, good communication and they fix problems in a flat very quickly. Highly recommended....
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“Exceptional!...”

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Mar 04,2020
Minithumbup
Alison
By: 'Enda Quigley'
Mar 04,2020
0 people found
this helpful
My experience with Braemore was fantastic, I couldn't recommend their agency highly enough! Wonderful friendly & helpful staff, especially my property manager Alison McInnes, she was amazing. If there was such as thing as a 10 star rating here, they would get it!...
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“Lynne was extremely helpful and pleasant. Ver......”

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Feb 29,2020
Minithumbup
By: 'Chara Kappa'
Feb 29,2020
0 people found
this helpful
Lynne was extremely helpful and pleasant. Very clear and attentive sorted out everything for us with no waiting and no fuss...
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“Laura Gamble Review...”

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Feb 26,2020
Minithumbup
Laura
By: 'Alex Hinchcliffe'
Feb 26,2020
0 people found
this helpful
Laura always got back to emails quickly and was informative, helpful and organised in helping me get my name on the tenancy. Thanks Laura....
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“Gill's service was awesome. She communicated ......”

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Jan 29,2020
Minithumbup
By: 'Axolile'
Jan 29,2020
0 people found
this helpful
Gill's service was awesome. She communicated effectively through email and was quick to respond to phone calls regarding any concerns. Gill was able to answer all questions and even asked fellow colleagues when questions were outside of her responsibility, making her an incredible problem-solver which ...
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“Perfect letting agency...”

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Jan 19,2020
Minithumbup
Helen
By: 'Roslyn'
Jan 19,2020
0 people found
this helpful
Professional, timely and efficient all while being pleasant and lovely. Highly recommend Lynne Moore, Helen McEwan and the Braemore Morningside letting team in finding your next family home....
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“Professional and Efficient...”

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Jan 17,2020
Minithumbup
By: 'Yann Stuart'
Jan 17,2020
0 people found
this helpful
Lynne Moore was very professional and efficient and responded very quickly to all emails. The whole letting process happened quickly and easily. I would definitely recommend Braemore Sales and Lettings....
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“Wow service,polite and efficient staff. Wonde......”

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Jan 15,2020
Minithumbup
Lynn
Mark
By: 'Isaac Ogbotor'
Jan 15,2020
0 people found
this helpful
Wow service,polite and efficient staff. Wonder and excellent timing. Right from the viewing through the tenancy process has being flawless because of the assistance provided by these staff. My family and I are sincerely grateful!!!...
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“Just moved in...”

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Jan 14,2020
Minithumbup
By: 'caitlin critchley'
Jan 14,2020
0 people found
this helpful
We just got the keys for our new flat in Leith. We have been very happy with the process so far. We have been dealing with Lynne who has been very helpful and professional, would recommend highly! Thanks :)...
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“Gill was so helpful and friendly and quick to......”

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Jan 09,2020
Minithumbup
By: 'Catherine Doust'
Jan 09,2020
0 people found
this helpful
Gill was so helpful and friendly and quick to respond, she made it easy to sort everything out for my new property. Thanks Gill!...
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“So far, Braemore is the most efficient agency I have ever seen......”

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Dec 20,2019
Minithumbup
By: 'Yuting Lu'
Dec 20,2019
0 people found
this helpful
So far, Braemore is the most efficient agency I have ever encountered...I submitted a property view request on day 0, got a reply on day 1, visited the property on day 2 and day 3 I got the flat secured for me! Isn't that amazing! Let alone this ...
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“Good Sales & Lettings agent!...”

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Dec 18,2019
Minithumbup
Susan
By: 'AS'AD BIN ZAKARIA'
Dec 18,2019
0 people found
this helpful
Braemore (Especially Susan Conway) has been exceptional in handling all the matters involved in renting the apartment. I would recommend Braemore to anybody as their services are top notch!...
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“Had a good experience with Braemore, dealt wi......”

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Dec 17,2019
Minithumbup
Alison
By: 'Mr T'
Dec 17,2019
0 people found
this helpful
Had a good experience with Braemore, dealt with problems punctually and overall good service, our property manager Alison was very helpful....
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“I have just sold my Edinburgh flat through Br......”

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Dec 10,2019
Minithumbup
Donna Reape
By: 'eric simpson'
Dec 10,2019
0 people found
this helpful
I have just sold my Edinburgh flat through Braemore Sales. The team is very proactive and professional. They provided excellent service throughout from the first contact to the final sale - I give them 5 stars and can highly recommend them!!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.



If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:



Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- info@braemore.co.uk, alternatively you can:



Fill in a complaints form


Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).



What will happen next?



We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.

We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.

If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.



You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -



4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot



Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.



In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.



Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.

You can contact The Property Ombudsman Ltd at:-

Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk



Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:45 AM 27/03/2018 by allAgents

Awards won by Braemore Sales & Lettings

Individual Branch Awards

Edinburgh, EH10

Edinburgh, EH2


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