Braemore Sales & Lettings
4.4/5, 675 reviews
86% recommended
100% sales valuation accuracy
99% sales fee satisfaction
78% lettings valuation accuracy
78% lettings fee satisfaction
Braemore Sales & Lettings as the leading letting and sales agent in the Edinburgh property market offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell/buy through our estate agency arm to grow your investment from the ground. Our ... show more Braemore Sales & Lettings as the leading letting and sales agent in the Edinburgh property market offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell/buy through our estate agency arm to grow your investment from the ground. Our experienced team understand the rental market in your area and are on hand to provide expert advice and tips to help you achieve the very maximum from your property, as well as dedicated front line service to tenants across Edinburgh. The commitment from our letting and management divisions has led to over 20 years of happy clients and positive reviews. Our sales division is growing from strength to strength offering our clients fresh and innovated marketing solutions to achieve sales at the best possible prices. Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
Braemore

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 99% £65,125 £1,000,000
Lettings 78% 78% £275 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
124 17 310 72 106 0 19 1 21 5
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA TPOS Sales TPOS Lettings TPOS SAL TDS
Latest Properties

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“Professional and Friendly...”

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Aug 15,2019
Minithumbup
By: 'Kirsten'
Aug 15,2019
0 people found
this helpful
Sonny arrived early and was friendly and professional in showing us round the property. He was patient and gave me plenty of time to look around and to ask my questions. He was able to answer all of my questions and made sure I had ...
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“Susan provided excellent customer service dur......”

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Aug 01,2019
Minithumbup
By: 'Shaun'
Aug 01,2019
0 people found
this helpful
Susan provided excellent customer service during a recent change of tenancy. In order to ensure a new move in date was able to proceed my new agents required a reference from Braemore to be forwarded to them asap. Thanks to Susan's swift actions the reference ...
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By: Mark Hastie
Aug 08, 2019
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Thank you for your feedback Shaun. We are delighted to hear of your experience with us! Kind regards, Mark Hastie, Lettings Director ...

“Friendly, professional service...”

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Jul 31,2019
Minithumbup
Tzana Webster
By: 'Emma Maclean'
Jul 31,2019
0 people found
this helpful
Tzana from Braemore showed us a flat and was incredible. She had all the information we were looking for and was able to let us know lots of other things we hadn't even thought to ask!...
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“Very caring and helpful sales service...”

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Jul 31,2019
Minithumbup
Tzana Webster
By: 'B Crawford'
Jul 31,2019
0 people found
this helpful
We were very grateful to Tzana for the care she took in making the process as stress free as possible. I think we achieved a much better sale price with her help than we would have managed on our own. I would happily recommend Tzana's ...
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“I recently sold my flat in Edinburgh with Bra......”

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Jul 30,2019
Minithumbup
Tzana Webster
By: 'irene schuele'
Jul 30,2019
0 people found
this helpful
I recently sold my flat in Edinburgh with Braemore while living overseas. Tzana came recommended by a friend and was fantastic. She was proactive and ran the sale efficiently with good advice at every stage. When there was a delay due to the buyers’ finances ...
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“Myself and my boyfriend had a great experienc......”

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Jul 29,2019
Minithumbup
By: 'Chloe O’Brien'
Jul 29,2019
0 people found
this helpful
Myself and my boyfriend had a great experience with Braemore. Especially through Lynne Moore. We moved into our app yesterday, it was a quick and smooth process. Lynne answered all of our questions- both big and small! Totally recommended....
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By: Mark Hastie
Aug 08, 2019
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Thanks so much Chloe for your review, I'll ensure this is passed onto the Team! Kind regards, Mark Hastie, Lettings Director. ...

“Happy Tenant!!...”

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Jul 28,2019
Minithumbup
By: 'Vinodh Raghavan'
Jul 28,2019
0 people found
this helpful
I have been renting out property with Braemore for the last 18 months. Our property manager Emma Haddow has been very helpful in adressing all the issues. I found Dainelle and Susan in admin team really supportive to get my referene checks completed on time...
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By: Mark Hastie
Aug 08, 2019
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Thank you Vinodh for taking the time to leave a review for us - much appreciated! Kind regards, Mark Hastie, Lettings Director. ...

“Fast at resolving issues...”

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Jul 27,2019
Minithumbup
By: 'Laura'
Jul 27,2019
0 people found
this helpful
Alexandra has been very helpful in any issues I’ve had. She’s always replied to my emails in good time and makes sure any problems I’ve had have been resolved!...
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By: Mark Hastie
Aug 08, 2019
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Thanks for your kind review Laura – delighted to hear of your experience with us. Kind regards, Mark Hastie, Lettings Director. ...

“Braemore have been really prompt, efficient a......”

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Jul 25,2019
Minithumbup
Tiffany
By: 'Amber Burke'
Jul 25,2019
0 people found
this helpful
Braemore have been really prompt, efficient and pleasant to deal with, and we have had no issues during the application process at all. Would highly recommend their services!...
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By: Mark Hastie
Aug 08, 2019
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Thanks for your review Amber - great to hear your thoughts on our service! Kind regards, Mark Hastie, Lettings Director. ...

“Very helpful and speedy when I asked for ref......”

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Jul 24,2019
Minithumbup
Susan
By: 'Cara Rosie-Grice'
Jul 24,2019
0 people found
this helpful
Very helpful and speedy when I asked for reference for a new landlord. She explained the process clearly and was able to understand and deal with my questions easily....
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By: Mark Hastie
Aug 08, 2019
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Thank you for your feedback Cara. We are delighted to hear of your experience with us! Kind regards, Mark Hastie, Lettings Director. ...

“I rented a property from Braemore over the co......”

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Jul 23,2019
Minithumbup
Alison
By: 'Sam Hague'
Jul 23,2019
0 people found
this helpful
I rented a property from Braemore over the course of one year. All problems with the property were dealt with promptly and any issues with the services were handled professionally. I'd also like to thank Alison for making the process very easy. She's quick to ...
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By: Mark Hastie
Jul 23, 2019
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Thanks so much for your very kind feedback Sam, I'll ensure this is passed onto the Team here. All the best. Kind regards, Mark Hastie, Lettings Director. ...

“Friendly & professional...”

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Jul 22,2019
Minithumbup
Tzana Webster
Donna Reape
By: 'Paul Greenhalgh'
Jul 22,2019
1 people found
this helpful
Friendly & professional, Braemore helped me through each stage of the sales process allowing me to negotiate the various hurdles with ease. Tzana kept me up to date with progress throughout, she has excellent local knowledge and uses it to great effect!...
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Was this helpful? Yes
By: Scott Webster
Jul 22, 2019
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Thank you for your feedback Paul. We are delighted to hear of your experience with us and appreciate the opportunity to assist. Kind regards, ...

“Patient and Professional...”

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Jul 22,2019
Minithumbup
Tzana Webster
By: 'Christopher'
Jul 22,2019
1 people found
this helpful
Given the unique situation of the property in my case, Braemore was both patient and professional in making it happen. Highly recommend Braemore, Tzana was very helpful throughout the entire process and was professional in all interactions....
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“Gillian Brian, Legal Compliance Administrator......”

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Jul 17,2019
Minithumbup
By: 'Maggie Neill'
Jul 17,2019
0 people found
this helpful
Gillian Brian, Legal Compliance Administrator has restored my faith in the customer service at Braemore. Unfortunately my experience is one of unfulfilled promises, the left hand not knowing what the right is doing and poor communication. However in a recent query I had re EICR ...
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By: Mark Hastie
Jul 19, 2019
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Thank you so much for your very kind review, and I'll be sure to pass this onto Gillian, who will be very happy to see this. Kind regards, Mark Hastie, Lettings Director. ...

“Brilliant from start to finish, best agent in......”

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Jul 12,2019
Minithumbup
Scott Webster
By: 'Alex Hancock'
Jul 12,2019
1 people found
this helpful
Brilliant from start to finish, best agent in Edinburgh! Achieved price well above asking and in a very short time....
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By: Scott Webster
Jul 22, 2019
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Thank you for your feedback Alex. We are delighted to hear of your experience with us and appreciate the opportunity to assist. Kind regards, ...

“I am a tenant and Braemore has always been go......”

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Jul 11,2019
Minithumbup
Laura
By: 'Vittoria'
Jul 11,2019
0 people found
this helpful
I am a tenant and Braemore has always been good. Laura Gamble was very professional and efficient and when dealing with tenants, landlord, and tenancy changeover. Many thanks, Vittoria...
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By: Mark Hastie
Jul 19, 2019
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Dear Vittoria, I'll be sure to pass this onto Laura, she'll be very pleased to read this. It's much appreciated you've taken the time to review us. Kind regards, Mark Hastie, Lettings Director. ...

“Peace of mind...”

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Jul 08,2019
Minithumbup
Susan
By: 'John Lau'
Jul 08,2019
0 people found
this helpful
Very proactive in managing my rental properties. Quick response if there is any issue and questions from me. Professional service that I believe I can really count on!...
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By: Mark Hastie
Jul 09, 2019
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Thanks so much for your very kind review John, my colleague Susan will be over the moon! Kind regards, Mark Hastie, Lettings Director ...

“Would recommend!...”

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Jul 01,2019
Minithumbup
By: 'Jamie Buchan'
Jul 01,2019
0 people found
this helpful
Braemore managed my property over the last 2 years and I have 0 complaints. Previously I have used multiple other letting agents and none compare at all!...
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By: Mark Hastie
Jul 05, 2019
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Thank you so much for your very kind review Jamie, this is great feedback for us! Good to hear. Kind regards, Mark Hastie, Lettings Director. ...

“An excellent managing agent covering every as......”

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Jul 01,2019
Minithumbup
Jayme Jamieson
Tzana Webster
By: 'John Golby'
Jul 01,2019
0 people found
this helpful
An excellent managing agent covering every aspect of renting be it finding the right person to helping to get the flat ready in time. Two of the Ladies I've dealt with, Tzana & Jayme have been absolutely fantastic in their very professional behaviour and actually kept ...
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Was this helpful? Yes
By: Scott Webster
Jul 22, 2019
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Thank you for your feedback John. We are delighted to hear of your experience with us and appreciate the opportunity to assist. Kind regards, ...

“Great support over the years and on sale of property...”

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Jun 28,2019
Minithumbup
By: 'Gordon Craig'
Jun 28,2019
0 people found
this helpful
Our experience covers the full range of services from Braemore's start-up many years ago as our letting agency through to the sale of our property in Morningside. Over all those years, despite living abroad, we were able to let the property easily and deal with ...
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Was this helpful? Yes
By: Scott Webster
Jul 22, 2019
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Thank you for your feedback Gordon. We are delighted to hear of your experience with us and appreciate the opportunity to assist. Kind regards, ...

“Fabulous service!...”

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Jun 27,2019
Minithumbup
Tzana Webster
Donna Reape
By: 'Caroline Herbert'
Jun 27,2019
0 people found
this helpful
When I decided to sell my flat I approached Braemore and 2 other agents. I quickly decided to appoint Tzana at Braemore to handle the sale as she was so incredibly helpful, gave great advice, and answered all my queries very clearly. When the tenant moved ...
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Was this helpful? Yes
By: Scott Webster
Jul 22, 2019
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Thank you for your feedback Caroline. We are delighted to hear of your experience with us and appreciate the opportunity to assist. Kind regards, ...

“Storage heater...”

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Jun 27,2019
Minithumbup
By: 'Davies'
Jun 27,2019
0 people found
this helpful
I just moved into a property, and reported issues with my electric storage heater. This was promptly attended to by my property manager, Alisa Freeman-Baines. She did a great job. Thanks....
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By: Mark Hastie
Jul 05, 2019
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Thank you so much for your very kind review, it's always great to hear when we get things right, and I hope you're very happy in your new home. Kind regards, Mark Hastie, Lettings Director. ...

“Olivia Morrad our property manager was extrem......”

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Jun 26,2019
Minithumbup
By: 'Caitlin Smyth'
Jun 26,2019
0 people found
this helpful
Olivia Morrad our property manager was extremely kind and helpful throughout the year and especially when it came to us moving out. Could not have asked for better service, she did far more than should be asked of her and it made us feel very ...
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Was this helpful? Yes
By: Mark Hastie
Jul 05, 2019
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Thank you so much for your very kind review Caitlin, it's super to hear Olivia provided you excellent service and I will pass this onto her. Kind regards, Mark Hastie, Lettings Director. ...

“I dealt with Braemore as a first time buyer a......”

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Jun 24,2019
Minithumbup
Tzana Webster
By: 'Tamlyn Watermeyer'
Jun 24,2019
0 people found
this helpful
I dealt with Braemore as a first time buyer and found their services exceptionally professional and friendly. I found them even more helpful than my solicitors especially when it came to explaining the process and expectations of moving in as a first time buyer. Tzana ...
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“Always extremely helpful...”

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Jun 13,2019
Minithumbup
By: 'sophie'
Jun 13,2019
0 people found
this helpful
Alexandra was really helpful and always very polite, with fast correspondence. She helped sort out several aspects of the end of our tenancy quickly and without hassle - I would recommend Alexandra to prospective tenants....
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By: Mark Hastie
Jul 05, 2019
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Thank you so much for your very kind review Sophie and I'll pass your comments onto Alexandra too, this is great feedback for us! Kind regards, Mark Hastie, Lettings Director. ...

“Super service!...”

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Jun 11,2019
Minithumbup
Susan
By: 'Ciara'
Jun 11,2019
0 people found
this helpful
Susan has been extremely professional in her correspondence with me, thoroughly understanding my needs whilst meeting those of her client too. Thank you Susan!...
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By: Mark Hastie
Jul 05, 2019
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Thank you so much for your very kind review Ciara, I will certainly ensure Susan sees your comments too. Kind regards, Mark Hastie, Lettings Director. ...

“Brilliant Service...”

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Jun 09,2019
Minithumbup
Kjartan
By: 'JakeL'
Jun 09,2019
0 people found
this helpful
From the start to the end of my tenancy, I found Kjartan and the rest of the team at Braemore very helpful. The team were helpful when I had issues and were quick to organise tradespersons to resolve problems. Unfortunately, my tenancy did not last ...
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Comment on agent fees
I felt the fees charged by this agent were fair
Was this helpful? Yes
By: Mark Hastie
Jul 05, 2019
View all comments (1)
Thank you Jake so much for your very kind review, this is great feedback for us, and I will pass your comments onto Kjartan too. I wish you all the best in your new home. Kind regards, Mark Hastie, Lettings Director. ...

“Dedicated!...”

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Jun 03,2019
Minithumbup
Tzana Webster
By: 'Victoria'
Jun 03,2019
0 people found
this helpful
Tzana took amazing care of us flat-hunting throughout a very stressful time! From first email to follow-up after finally moving, she made sure to keep us in the know and clearly communicate updates. Thanks for taking care of us :)...
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“Beyond the call of duty...”

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May 30,2019
Minithumbup
Andras
By: 'GW'
May 30,2019
0 people found
this helpful
Andras has been looking after a house for me for a few years, and I've found him to be really excellent and diligent. To give an example.....the sofa in the house gave up after a few years, and Andras not only helped oversee its ...
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Comment on agent fees
I think the fees are fair.
Was this helpful? Yes
By: Mark Hastie
Jul 05, 2019
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Thank you so much for your very kind review, this is great feedback for Andras, and it's fantastic to hear. Kind regards, Mark Hastie, Lettings Director. ...

“Kjartan Behm...”

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May 25,2019
Minithumbup
Kjartan
By: 'Sarah C'
May 25,2019
0 people found
this helpful
During our 4 year tenancy through Braemore, Kjartan has provided a first point of contact on many occassions and has always been thoroughly professional, helpful and informative....
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By: Mark Hastie
May 28, 2019
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Thank you so much for your very kind review Sarah! Kind regards, Mark Hastie Lettings Director ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.



If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:



Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- info@braemore.co.uk, alternatively you can:



Fill in a complaints form


Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).



What will happen next?



We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.

We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.

If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.



You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -



4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot



Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.



In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.



Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.

You can contact The Property Ombudsman Ltd at:-

Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk



Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:45 AM 27/03/2018 by allAgents

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