Braemore Sales & Lettings
4.4/5, 766 reviews
85% recommended
100% sales valuation accuracy
99% sales fee satisfaction
80% lettings valuation accuracy
79% lettings fee satisfaction



Property Features

Braemore Sales & Lettings as the leading letting and sales agent in the Edinburgh property market offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell/buy through our estate agency arm to grow your investment from the ground. Our ... show more Braemore Sales & Lettings as the leading letting and sales agent in the Edinburgh property market offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell/buy through our estate agency arm to grow your investment from the ground. Our experienced team understand the rental market in your area and are on hand to provide expert advice and tips to help you achieve the very maximum from your property, as well as dedicated front line service to tenants across Edinburgh. The commitment from our letting and management divisions has led to over 20 years of happy clients and positive reviews. Our sales division is growing from strength to strength offering our clients fresh and innovated marketing solutions to achieve sales at the best possible prices. Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.

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2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 99% £65,125 £1,000,000
Lettings 80% 79% £275 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
136 22 345 82 129 0 19 1 25 7
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA TPOS Sales TPOS Lettings TPOS SAL TDS
Latest Properties

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“Excellent service from Alex McKinlay and Donn......”

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May 27,2021
Minithumbup
Donna Reape
By: 'name withheld'
May 27,2021
1 people found
this helpful
Excellent service from Alex McKinlay and Donna Reape though they were dealing with owners who live abroad and were unable to visit Scotland due to the pandemic conditions. Both were easy to talk to and very efficient and always provided sound advice. This was in ...
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“Anybody there?I've come to Braemore by acc......”

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May 11,2021
Minithumbdown
Pauline
By: 'Julia'
May 11,2021
2 people found
this helpful
Anybody there? I've come to Braemore by accident as my original agency was bought up by Braemore. And that's when the trouble started.... Information is only sporadically passed on. It's impossible to get hold of someone via phone. Emails are not answered, even when there ...
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By: Birgitta Nilsson
May 18, 2021
View all comments (2)
We have the exact same experience with Braemore. Its absolutely disgraceful and a NON existing customer service . I really don't understand it. We now stopped paying the rent , just to try to get some reaction from them , but even that does not seem to help . I have never experienced anything like it... ...

“I agree with all the shocking reviews. I was ......”

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May 08,2021
Minithumbdown
By: 'Pp'
May 08,2021
0 people found
this helpful
I agree with all the shocking reviews. I was treated the same. I was with Alba fir years then back in 2019 the service was terrible. When tenants left they were charging for cleaning and repairs which were not being carried out. Check in reports were ...
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“Sale of ex-rental property...”

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May 03,2021
Minithumbup
By: 'Ex-Landlord'
May 03,2021
2 people found
this helpful
As a landlord, I used Braemore as my letting agent for several years. I then used them for sales when it came to selling the property. All in all, Braemore provided a good service which met my needs, although I was not blown away by ...
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“I dealt with Donna Reape and was very pleased......”

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Apr 30,2021
Minithumbdown
Donna Reape
By: 'Dylan Johns'
Apr 30,2021
4 people found
this helpful
I dealt with Donna Reape and was very pleased at the active role she took in the sale of my flat. I would highly recommend Braemore and already have actually ?...
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“Share my thoughts. This is tough. As the mini......”

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Apr 07,2021
Minithumbdown
By: 'SEAN SAVAGE'
Apr 07,2021
0 people found
this helpful
Share my thoughts. This is tough. As the minimum rating is a 'single Star. I've lived in the same Leith Property EH66LB since 2006. Been the sole occupier, since 2015. Paid the monthly rentals, year after year, with no hitches on my part. Today I get ...
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“Awesome Service...”

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Apr 06,2021
Minithumbup
Donna Reape
By: 'Keith'
Apr 06,2021
4 people found
this helpful
I have been with Braemore for an age and they have handled letting my property with zero fuss, despite that fact I live way down inthe South West of England! All matters have been dealt with swiftly and at a very reasonable cost. When I ...
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“A flat that I used to let out in Edinburgh th......”

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Mar 30,2021
Minithumbup
Donna Reape
By: 'Judith'
Mar 30,2021
5 people found
this helpful
A flat that I used to let out in Edinburgh through Braemore has just been sold by Braemore. I live a considerable distance from Edinburgh and was very grateful that they arranged everything that needed to be arranged and kept me well informed. I dealt ...
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By: Judith
Mar 30, 2021
View all comments (1)
Looking at the review, I think that it was the Morningside branch that dealt with me. Sorry if I made an error ...

“Having sold my flat recently through Braemore......”

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Mar 23,2021
Minithumbup
Donna Reape
By: 'Manoj'
Mar 23,2021
4 people found
this helpful
Having sold my flat recently through Braemore i would like to say that the service and guidance I received was second to none. The teams involved were efficient and clear. I would recommend them always. In particular dealing with Donna!...
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“Property Management...”

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Mar 01,2021
Minithumbup
By: 'Alan'
Mar 01,2021
0 people found
this helpful
As an overseas Landlord (at the other end of the world) it is great to have confidence that your agent is taking care of your property and tenant. I have found Michael to both responsive and considerate in reaching the high level of management I ...
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Comment on agent fees
Reasonable for service being provided
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“My partner and I are currently securing a lea......”

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Feb 27,2021
Minithumbup
By: 'Paul'
Feb 27,2021
0 people found
this helpful
My partner and I are currently securing a lease with Braemore and have thus far found the whole process to be simple and friendly. I enquired about the property and within 24 hours, had two possible viewing dates. I met Paul Davis on site and was ...
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“Selling With Braemore...”

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Jan 22,2021
Minithumbup
Donna Reape
By: 'Mick & Eileen'
Jan 22,2021
5 people found
this helpful
We recently just sold our flat with Braemore. We would like to take this opportunity to thank everyone involved with the sale of our property. They dealt with everything we needed, from the valuation, photographs, placing of sign boards, viewings etc. They also put us ...
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“Mice...”

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Dec 24,2020
Minithumbdown
Andras
By: 'Libby'
Dec 24,2020
0 people found
this helpful
We have a mouse infestation, and were told that because of the time of year, no pest control would be available until January. * told me that there is no such thing as emergency pest control, which I'm not sure is true. He also refuted that ...
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“Positive Experience...”

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Dec 20,2020
Minithumbup
Donna Reape
By: 'HAZEL'
Dec 20,2020
4 people found
this helpful
Three ladies I would wish to thank for their service; Rachel Van Der Velde - for helping and being there when I was renting the property out Donna Reape - for helping me set up the sale of the property and Alex McKinlay for seeing ...
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“Shockingly unprofessional and shameless service...”

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Nov 04,2020
Minithumbdown
By: 'Ivana'
Nov 04,2020
1 people found
this helpful
Little adjustment of my original review left a year ago let's say...Now that tenancy experience is over I must share it with anyone interested to rent out with this agency. Even though this story may not come as a surprise to some of you ...
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“Flippant customer service!...”

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Sep 19,2020
Minithumbdown
By: 'why'
Sep 19,2020
0 people found
this helpful
Flippant customer service! T* answered the call I made to enquire about applying for a flat I had viewed. She was rude and abrupt after I asked (politely) why no one was picking up the phone (Its very hard to get through to anyone and ...
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“Would definitely use again!...”

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Sep 10,2020
Minithumbup
Donna Reape
By: 'Fiona'
Sep 10,2020
2 people found
this helpful
I have bought and more recently sold my flat in Edinburgh through Braemore. I wouldn’t hesitate to recommend them. I dealt with both Donna and Alex and I found them friendly, professional and approachable and, (if it is possible when buying and selling) they ...
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“I recently moved for the first time in nearly......”

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Jul 23,2020
Minithumbup
Donna Reape
By: 'Robert'
Jul 23,2020
3 people found
this helpful
I recently moved for the first time in nearly 40 years and used an estate agent for the first time. Braemore were excellent throughout the process, personal and professional, and handled the unfortunate effect of Covid (where we lost an accepted offer of £301000) very well indeed. ...
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“Five stars for excellent service from Donna a......”

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Jul 13,2020
Minithumbup
Donna Reape
Alex
By: 'Fiona'
Jul 13,2020
3 people found
this helpful
Five stars for excellent service from Donna and Alex when selling our flat in Edinburgh recently - superb brochure and marketing meant we quickly received an offer although lockdown then intervened - we kept in touch throughout the period of working from home although inevitably ...
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“Fergus was an incompetent and rude property m......”

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Jun 13,2020
Minithumbdown
Fergus
By: 'Luke'
Jun 13,2020
0 people found
this helpful
* incompetent and rude property manager who we paid to make our lives worse. Here is just a flavour of our experience: - When moving in, we had an array of problems with the flat. We focused our attention on requesting that the broken table was ...
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“Braemore have let our property for many years......”

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May 29,2020
Minithumbup
By: 'Neil'
May 29,2020
3 people found
this helpful
Braemore have let our property for many years efficiently and covered just what we needed at a competitive rate. When it was time to sell they marketed the property excellently and managed the process in a timely manor....
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“Bad Lettings agency and ** did not help at all...”

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May 25,2020
Minithumbdown
By: 'Lucy'
May 25,2020
2 people found
this helpful
Also had an appalling experience with this particular agency and property manager. Disgusted with the way he handled a significant problem at the beginning of the tenancy. Rude, passive aggressive tone for no reason at all; he won't take responsibility or help out - always ...
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“I am very happy with the service I received. ......”

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May 22,2020
Minithumbup
By: 'Maria'
May 22,2020
2 people found
this helpful
I am very happy with the service I received. I live abroad and was worried about how the sale process would progress however I was kept informed and up to date in a timely manner of all developments. A big thank you to Donna and ...
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“Extraordinary service from Donna Reape at Braemore Sales....”

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May 10,2020
Minithumbup
Donna Reape
By: 'Rosemary'
May 10,2020
7 people found
this helpful
I have just completed the sale of my flat with Braemore Sales, after a long and arduous few months due to the recent 'combustible materials' issues following the Grenfell Tower fire Legislation. Braemore's Donna Reape's service was exemplary and she 'held my hand' through many ...
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“Braemore provides a quality service...”

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Apr 30,2020
Minithumbdown
Gary
Kjartan
By: 'Neil'
Apr 30,2020
0 people found
this helpful
I have been letting my own home with Braemore for the past 12 years and in that time there have been no issues of concern - only 3 marketings and great tenants have been quickly found. The remarkable thing is that with Braemore Lettings - through their ...
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“I'm glad I don't have a property through them......”

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Apr 30,2020
Minithumbdown
By: 'Simon'
Apr 30,2020
0 people found
this helpful
I'm glad I don't have a property through them. Myself and my family tried to rent the property in Willowbrae at the beginning of March. (5 stars to the agent who viewed the property with me) We went through the application process and got refused based ...
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“Fergus was useless and rude. The worst proper......”

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Apr 06,2020
Minithumbdown
Fergus
By: 'James'
Apr 06,2020
4 people found
this helpful
Fergus was useless and rude. The worst property manager in my 7 years of renting. Do not go with Braemore if at all possible....
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“They may call themselves that but they couldn......”

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Mar 30,2020
Minithumbdown
By: 'Ben'
Mar 30,2020
0 people found
this helpful
They may call themselves that but they couldn't let my flat for love nor money. Finally got rid of them and the new agent had a choice of two suitable tenants for me within one week. That was two and a half years ago and ...
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“Susan has been very supportive when negotiati......”

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Mar 23,2020
Minithumbup
Susan
By: 'Andriani'
Mar 23,2020
0 people found
this helpful
Susan has been very supportive when negotiating my rent increase. She got back to me quickly and we achieved the desired outcome....
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“Excellent property manager...”

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Mar 18,2020
Minithumbup
Emma Breach
By: 'Lynne'
Mar 18,2020
0 people found
this helpful
Always has a prompt reply with solution . Nothing a problem . Easy to work with , a huge pleasure to have as my property manager.....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.



If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:



Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- info@braemore.co.uk, alternatively you can:



Fill in a complaints form


Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).



What will happen next?



We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.

We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.

If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.



You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -



4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot



Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.



In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.



Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.

You can contact The Property Ombudsman Ltd at:-

Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk



Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:45 AM 27/03/2018 by allAgents

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Braemore Sales & Lettings