Boydens
1.9/5, 35 reviews
20% recommended
100% sales valuation accuracy
100% sales fee satisfaction

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Latest Reviews

 View all Reviews 35
24th May 2022
reviewed by 'DrBo'
“As a renter, found Boydens in Colchester an absolute pleasure to work with! Understanding, professional, prompt and transparent. Highly recommend!...”
29th Mar 2022
reviewed by 'Michaela'
“Such a refreshing change.Excellent service. Telephone always answered by a human. Complete honesty from Angela and her team.No ......”
13th Nov 2021
reviewed by 'Lucy HJ'
“I needed a valuation so contacted Boydens and arranged a meeting on site. An Agent came out the same day ......”
19th May 2021
reviewed by 'linn'
“Good on the whole but didn't tell me pets weren't allowed so had to have my dog put down. Now ......”
26th Nov 2020
reviewed by 'Janet'
“Angela was always prompt for meetings, listened to our requests and she or other staff kept us up to date ......”
2nd Nov 2020
reviewed by 'Sarah'
“Appalling service. Very keen and professional sounding until you have signed up to their full management letting service of your ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £160,000 £1,050,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 7 1 14 2 0 0 1 2 6
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:30 - 16:30
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Boydens Branches (view all 6)
Braintree, CM7
Clacton on Sea, CO15
Colchester, CO3
Frinton on Sea, CO13
Kelvedon, CO5
Sudbury, CO10

“Transparent, reliable and friendly...”

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May 24,2022
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By: 'DrBo'
May 24,2022
0 people found
this helpful
As a renter, found Boydens in Colchester an absolute pleasure to work with! Understanding, professional, prompt and transparent. Highly recommend!...
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“Such a refreshing change. Excellent service.......”

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Mar 29,2022
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Angela
By: 'Michaela'
Mar 29,2022
0 people found
this helpful
Such a refreshing change. Excellent service. Telephone always answered by a human. Complete honesty from Angela and her team. No pushy sales, no over exaggerating viewing numbers, or saying they have offers when they haven't. Excellent communication regarding the properties we viewed. Just hope we ...
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By: Paul Howe
Mar 29, 2022
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Thank you so much for your fantastic review of our hard working Sudbury team - they will be delighted that you were so pleased we could help and we will pass on your comments to them. ...

“Very friendly and efficient service...”

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Nov 13,2021
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Barry
By: 'Lucy HJ'
Nov 13,2021
0 people found
this helpful
I needed a valuation so contacted Boydens and arranged a meeting on site. An Agent came out the same day and was very helpful, friendly and efficient and I received the valuation in writing within 24 hours....
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“Good on the whole but didn't tell me pets wer......”

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May 19,2021
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Amy
By: 'linn'
May 19,2021
0 people found
this helpful
Good on the whole but didn't tell me pets weren't allowed so had to have my dog put down. Now as the company in charge of my maintenance they won't return my calls...
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“Angela was always prompt for meetings, listen......”

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Nov 26,2020
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Angela
By: 'Janet'
Nov 26,2020
0 people found
this helpful
Angela was always prompt for meetings, listened to our requests and she or other staff kept us up to date with viewings. When the tenants took over the apartment the money due to us was despatched immediately. Would be happy to use Boydens again....
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“Avoid at all costs....”

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Nov 02,2020
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By: 'Sarah'
Nov 02,2020
2 people found
this helpful
Appalling service. Very keen and professional sounding until you have signed up to their full management letting service of your property then downhill from there on for over 3 years. High fees and almost non existent management. When there was a problem with one tenant they ...
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“One of the worst agents in ColchesterAfter m......”

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Jul 08,2020
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By: 'Rawdon'
Jul 08,2020
6 people found
this helpful
One of the worst agents in Colchester After my first review in January 2020. I progressed my complaint through the Ombudsman. Who found in my favour and fined Boydens....
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“Poor Service from Boydens...”

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Jan 15,2020
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Paul
By: 'Rawdon'
Jan 15,2020
3 people found
this helpful
After more than 30 years, with Boydens I feel that I can speak with some justification. To all future landlords, be aware that Boydens charges are very high. For new customers taking full management the rate is 13% plus vat. Be aware that the reports by the ...
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“I am most impressed with the Customer Service......”

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Dec 11,2019
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Laura
By: 'June'
Dec 11,2019
0 people found
this helpful
I am most impressed with the Customer Service that Laura Pattinson has provided me with regard to my property. She has worked really hard to get new tenants before Christmas and give me 'peace of mind' over the holiday period. Thanx Laura - much appreciated......
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“Boydens 5 *...”

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Sep 05,2019
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Jules
By: 'Deborah'
Sep 05,2019
0 people found
this helpful
I would like to take this opportunity to let you know about the positive experience I have had, selling my house through the Braintree Branch. I first met with Jules Cain at the end of last year when I was renovating my rental property in ...
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“Poor Service...”

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Oct 22,2018
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By: 'Try'
Oct 22,2018
2 people found
this helpful
Poor Service I had to request updates on viewings. Once let, I had to request all documents. Took over 4 weeks to send out the inventory. Not at all liked the service they promised when they came and quoted on....
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“Sale...”

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Aug 22,2018
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Darren
By: 'Julie'
Aug 22,2018
1 people found
this helpful
We chose Boydens because of their positive and optimistic approach and their genuine interest in our property. They dealt with the whole process in a reliable and professional manner. No hesitation in recommending them....
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Comment on agent fees
Reasonable
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“Extremely disappointing service...”

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Aug 21,2018
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By: 'Customer'
Aug 21,2018
6 people found
this helpful
It doesn't seem the agency care whether you call and leave a voice mail or email to to view property or even confirm you want the property to let. Terrible experience. Their automated email will find some good match for you and when want to ...
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Comment on agent fees
N/A
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“Extremely unscrupulous agent. Avoid at all costs. It is difficult ......”

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Dec 10,2017
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By: 'John'
Dec 10,2017
6 people found
this helpful
Extremely unscrupulous agent. Avoid at all costs. It is difficult to avoid certain letting agents as if you like a property then you have to go with who manages it, but it is worth choosing am alternative if it means avoid this company. As other ...
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Comment on agent fees
Extremely bad, misleading and potential illegal
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“I rented a house for two years and they did ......”

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Nov 05,2017
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By: 'James'
Nov 05,2017
4 people found
this helpful
I rented a house for two years and they did nothing to help maintain the house. They only complained when the effects of not maintaining a house could be seen in their inspections. They did not close the utilities when I left and they did ...
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Comment on agent fees
They are very high for no reason.
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“Terrible communication, no apparent ownership of issues, have spoken with 4 ......”

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Sep 09,2017
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By: 'Alan'
Sep 09,2017
5 people found
this helpful
Terrible communication, no apparent ownership of issues, have spoken with 4 different people trying to get feedback on an offer made for a property. Latest response was "we are very busy today", I really would like to pass that comment on to the vendor who is ...
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Comment on agent fees
n/a I am a buyer not a seller
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“Absolutely awful. I could go into massive detail but I ......”

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Mar 14,2017
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Carole
By: 'ratboy'
Mar 14,2017
6 people found
this helpful
Absolutely awful. I could go into massive detail but I don't have the time to waste on a company like Boydens. Rats in the house.....complain to Boydens.................get chucked out. Pest controller report is attached as proof. NEVER HAVE ANY DEALINGS WITH BOYDENS. OR ...
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“Awful service from the get go. Walked into the office, ......”

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Nov 12,2016
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By: 'Sumgai'
Nov 12,2016
9 people found
this helpful
Awful service from the get go. Walked into the office, was asked if I'm looking for lettings or sales and as soon as I said lettings, the mood dropped from politeness to 'seriously could not care less.' Ben dealt with us for a property ...
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Comment on agent fees
Charging an admin fee and then not actually doing any admin = Bad.
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“The 1 star review below this is actually from my partner, ......”

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Sep 04,2016
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By: 'Sam'
Sep 04,2016
6 people found
this helpful
The 1 star review below this is actually from my partner, so I won't duplicate everything he says. What I will do is tell you to avoid using Boydens to rent your new home! It is not worth the hassle. The flat itself was in relatively ...
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Comment on agent fees
They were about average, so I didn't mind at the time. But for the service we got, totally too much.
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“I see a lot of 1 Star reviews for Boydens and ......”

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Sep 02,2016
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By: 'James'
Sep 02,2016
4 people found
this helpful
I see a lot of 1 Star reviews for Boydens and I can't say I'm surprised. Boydens were great when my partner and I were looking for a property in Braintree. Very diligent in making sure we had options and were always quick to respond to ...
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Comment on agent fees
Probably not worth the money we paid.
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“Me and my partner were with Boydens for 2 years and ......”

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Jul 05,2016
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By: 'Philip'
Jul 05,2016
5 people found
this helpful
Me and my partner were with Boydens for 2 years and put up with living in damp for 1 1/2 yrs there. they are terrible at organisation and getting people to come get things sorted. waited months to get thermostat moved and the did do it but 2 week ...
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Comment on agent fees
Its terrible the fees are ok if you are getting a good property but where we was i wouldnt even let an animal sleep in let alone a human being.
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By: Paul Buck
Jul 05, 2016
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Good afternoon Philip, thank you for your comments. I will refer you again to the contents of our conversation in that we do not own the properties and the landlord is responsible for maintenance of the property. It was also the landlord who retained the amount noted from your deposit not Boydens. If you are as unhappy as you suggest may I respectfully invite you to submit a formal complaint so that the matter can be addressed with you personally, you have our details. ...

“Lettings dept has for years been inept in what is ......”

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Feb 16,2016
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By: 'stunnedsilence'
Feb 16,2016
7 people found
this helpful
Lettings dept has for years been inept in what is actually a really simple process. So often they don't return calls, which is annoying but not even the start of it. For some time now I have been getting the verious tenents to call me ...
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What agent could do to change your mind?
Not worth the hassle but in the scheme of things they're about mid level.
Attached Filesnbsp;
Comment on agent fees
Not worth the hassle but in the scheme of things they're about mid level.
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“Tenancy got off to a very bad start with this ......”

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Feb 09,2016
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By: 'Will'
Feb 09,2016
5 people found
this helpful
Tenancy got off to a very bad start with this agent. The house we moved into was left in a horrible state by the previous tenant to the point a 'professional cleaning team' were to be sent to sort out the mess. As it transpired ...
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What agent could do to change your mind?
reasonable fees
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Comment on agent fees
reasonable fees
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“Just moved into my flat with my boyfriend (first time ......”

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Feb 05,2016
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By: 'JM'
Feb 05,2016
3 people found
this helpful
Just moved into my flat with my boyfriend (first time living together) No how water for 5 days and now the off peak switch will not heat our water.. apparently there is no problem?! Windows are not fitted properly and a huge draft comes in, mouldy ...
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Comment on agent fees
Awful for the service we have received.
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“This agent needs to learn who her client (the vendor) ......”

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Aug 29,2015
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By: 'JM'
Aug 29,2015
3 people found
this helpful
This agent needs to learn who her client (the vendor) is and not support the buyer, to the point of making us feel like we were being unreasonable when her precious protege wasn't performing with the purchase. We had serious doubts over the weeks and ...
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“Me and my partner have received inconsistent and lackluster service ......”

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Jun 10,2015
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By: 'James'
Jun 10,2015
4 people found
this helpful
Me and my partner have received inconsistent and lackluster service from Boydens. They appeared professional and laid back up until the time we had signed up and paid our fees. The flat was visibly nice on the surface but after we moved in the issues ...
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“my son had rented a ground floor. On collecting the ......”

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Jun 02,2015
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By: 'keith'
Jun 02,2015
3 people found
this helpful
my son had rented a ground floor. On collecting the keys he was told by the agents that they had a problem with the letterbox and he should try it. He told them he could not access it and it has taken over 3 weeks to ...
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“Thank you boydens for making the past year of our ......”

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Dec 08,2014
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By: 'L'
Dec 08,2014
3 people found
this helpful
Thank you boydens for making the past year of our lives an absolute misery. We have been treated like we are sub-human. Months and months of viewing because our landlord decided she didn't want to be an landlord any more. Being asked to sit in ...
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By: Boydens
Jan 12, 2015
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I am sorry to hear that you have been disappointed with the service that you have received from Boyden's, we try our best to offer a great service, however we apologise that you feel that our service has been unprofessional. If you would either like to pass your telephone number on or call us on 01787 883 700 then we would be more than happy to get this issue resolved. Thank you ...

“I am so happy that I use Boyden's in Sudbury ......”

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Sep 11,2014
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By: 'CarlD1972'
Sep 11,2014
1 people found
this helpful
I am so happy that I use Boyden's in Sudbury to let my properties. I will be honest and say that out of the three they manage for me two of them have had no problems over the years but sadly I did have a ...
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“Absolutely useless! Newly moved into the Colchester area for work ......”

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Apr 28,2014
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By: 'Richard'
Apr 28,2014
5 people found
this helpful
Absolutely useless! Newly moved into the Colchester area for work and spent a day looking at prospective flats to rent prior to moving. Found the flat on offer by Boydens and enquired about the parking arrangements at the property. The representative who showed me the ...
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What agent could do to change your mind?
Being vaguely organized would help.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaint Handling Procedure (CHP): A written statement is available at all offices but below is a copy:

As a regulated RICS (Royal Institution of Chartered Surveyors) firm, we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.

Please provide details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:

Miss Cheryl Cox M.A.R.L.A., Office Manager, Boydens, Aston House, 57-59 Crouch Street, Colchester, Essex, CO3 3EY T: 01206 771210 E: [email protected]

We will consider your complaint as quickly as possible, and will acknowledge receipt of your written complaint within 3 working days. We will send a formal written outcome of the complaint investigation within 15 working days of receipt of the complaint.
Last updated at 12:47 PM 06/02/2018 by Louise Pemble

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