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Boydens

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Dec 10,2017
Minithumbdown
By: 'John'
Dec 10,2017
2 people found
this helpful
Extremely unscrupulous agent. Avoid at all costs. It is difficult to avoid certain letting agents as if you like a property then you have to go with who manages it, but it is worth choosing am alternative if it means avoid this company. As other ...
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Comment on agent fees
Extremely bad, misleading and potential illegal
Was this helpful? Yes
Nov 05,2017
Minithumbdown
By: 'James'
Nov 05,2017
1 people found
this helpful
I rented a house for two years and they did nothing to help maintain the house. They only complained when the effects of not maintaining a house could be seen in their inspections. They did not close the utilities when I left and they did ...
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Comment on agent fees
They are very high for no reason.
Was this helpful? Yes
Sep 09,2017
Minithumbdown
By: 'Alan'
Sep 09,2017
2 people found
this helpful
Terrible communication, no apparent ownership of issues, have spoken with 4 different people trying to get feedback on an offer made for a property. Latest response was "we are very busy today", I really would like to pass that comment on to the vendor ...
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Comment on agent fees
n/a I am a buyer not a seller
Was this helpful? Yes
Mar 14,2017
Minithumbdown
By: 'ratboy'
Mar 14,2017
3 people found
this helpful
Absolutely awful. I could go into massive detail but I don't have the time to waste on a company like Boydens. Rats in the house.....complain to Boydens.................get chucked out. Pest controller report is attached as proof. NEVER HAVE ANY DEALINGS WITH BOYDENS. OR ...
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Attachments

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Nov 12,2016
Minithumbdown
By: 'Sumgai'
Nov 12,2016
6 people found
this helpful
Awful service from the get go. Walked into the office, was asked if I'm looking for lettings or sales and as soon as I said lettings, the mood dropped from politeness to 'seriously could not care less.' Ben dealt with us for a property ...
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Comment on agent fees
Charging an admin fee and then not actually doing any admin = Bad.
Was this helpful? Yes
Sep 04,2016
Minithumbdown
By: 'Sam'
Sep 04,2016
2 people found
this helpful
The 1 star review below this is actually from my partner, so I won't duplicate everything he says. What I will do is tell you to avoid using Boydens to rent your new home! It is not worth the hassle. The flat itself was in relatively ...
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Comment on agent fees
They were about average, so I didn't mind at the time. But for the service we got, totally too much.
Was this helpful? Yes
Sep 02,2016
Minithumbdown
By: 'James'
Sep 02,2016
1 people found
this helpful
I see a lot of 1 Star reviews for Boydens and I can't say I'm surprised. Boydens were great when my partner and I were looking for a property in Braintree. Very diligent in making sure we had options and were always quick to respond to ...
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Comment on agent fees
Probably not worth the money we paid.
Was this helpful? Yes
Jul 05,2016
Minithumbdown
By: 'Philip'
Jul 05,2016
3 people found
this helpful
Me and my partner were with Boydens for 2 years and put up with living in damp for 1 1/2 yrs there. they are terrible at organisation and getting people to come get things sorted. waited months to get thermostat moved and the did do it but 2 week ...
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Comment on agent fees
Its terrible the fees are ok if you are getting a good property but where we was i wouldnt even let an animal sleep in let alone a human being.
Was this helpful? Yes
By: Paul Buck
Jul 05, 2016
View all comments (1)
Good afternoon Philip, thank you for your comments. I will refer you again to the contents of our conversation in that we do not own the properties and the landlord is responsible for maintenance of the property. It was also the landlord who retained the amount noted from your deposit not Boydens. If you are as unhappy as you suggest may I respectfully invite you to submit a formal complaint so that the matter can be addressed with you personally, you have our details. ...
Feb 16,2016
Minithumbdown
By: 'stunnedsilence'
Feb 16,2016
4 people found
this helpful
Lettings dept has for years been inept in what is actually a really simple process. So often they don't return calls, which is annoying but not even the start of it. For some time now I have been getting the verious tenents to call me ...
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What agent could do to change your mind?
Not worth the hassle but in the scheme of things they're about mid level.
Attached Files
Comment on agent fees
Not worth the hassle but in the scheme of things they're about mid level.
Was this helpful? Yes
Feb 09,2016
Minithumbdown
By: 'Will never use again'
Feb 09,2016
3 people found
this helpful
Tenancy got off to a very bad start with this agent. The house we moved into was left in a horrible state by the previous tenant to the point a 'professional cleaning team' were to be sent to sort out the mess. As it transpired ...
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What agent could do to change your mind?
reasonable fees
Attached Files
Comment on agent fees
reasonable fees
Was this helpful? Yes
Feb 05,2016
Minithumbdown
By: 'JM'
Feb 05,2016
1 people found
this helpful
Just moved into my flat with my boyfriend (first time living together) No how water for 5 days and now the off peak switch will not heat our water.. apparently there is no problem?! Windows are not fitted properly and a huge draft comes in, mouldy ...
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Comment on agent fees
Awful for the service we have received.
Was this helpful? Yes
Aug 29,2015
Minithumbdown
By: 'JM'
Aug 29,2015
2 people found
this helpful
This agent needs to learn who her client (the vendor) is and not support the buyer, to the point of making us feel like we were being unreasonable when her precious protege wasn't performing with the purchase. We had serious doubts over the weeks and ...
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Was this helpful? Yes
Jun 10,2015
Minithumbdown
By: 'James'
Jun 10,2015
2 people found
this helpful
Me and my partner have received inconsistent and lackluster service from Boydens. They appeared professional and laid back up until the time we had signed up and paid our fees. The flat was visibly nice on the surface but after we moved in the issues ...
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Was this helpful? Yes
Jun 02,2015
Minithumbdown
By: 'keith Butler'
Jun 02,2015
1 people found
this helpful
my son had rented a ground floor. On collecting the keys he was told by the agents that they had a problem with the letterbox and he should try it. He told them he could not access it and it has taken over 3 weeks to ...
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Was this helpful? Yes
Dec 08,2014
Minithumbdown
By: 'L Smith'
Dec 08,2014
1 people found
this helpful
Thank you boydens for making the past year of our lives an absolute misery. We have been treated like we are sub-human. Months and months of viewing because our landlord decided she didn't want to be an landlord any more. Being asked to sit in ...
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Was this helpful? Yes
By: Boydens
Jan 12, 2015
View all comments (1)
I am sorry to hear that you have been disappointed with the service that you have received from Boyden's, we try our best to offer a great service, however we apologise that you feel that our service has been unprofessional. If you would either like to pass your telephone number on or call us on 01787 883 700 then we would be more than happy to get this issue resolved. Thank you ...
Sep 11,2014
Minithumbup
By: 'CarlD1972'
Sep 11,2014
0 people found
this helpful
I am so happy that I use Boyden's in Sudbury to let my properties. I will be honest and say that out of the three they manage for me two of them have had no problems over the years but sadly I did have a ...
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Apr 28,2014
Minithumbdown
By: 'Richard'
Apr 28,2014
1 people found
this helpful
Absolutely useless! Newly moved into the Colchester area for work and spent a day looking at prospective flats to rent prior to moving. Found the flat on offer by Boydens and enquired about the parking arrangements at the property. The representative who showed me the ...
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What agent could do to change your mind?
Being vaguely organized would help.
Attached Files
Was this helpful? Yes
Jan 10,2014
Minithumbdown
By: 'A'
Jan 10,2014
2 people found
this helpful
Absolute rip off! They never knew how much money we were supposed to pay, even on the day we moved in I had to correct their calculations. Never kept to appointments or acted when we contacted them with problems with the house. Always looked for ...
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What agent could do to change your mind?
not taken all of my money!!
Attached Files
Was this helpful? Yes
Dec 27,2013
Minithumbdown
By: 'Danny M'
Dec 27,2013
1 people found
this helpful
As a landlord I would expect a reasonable amount of help for the large fee I am charged. My experience with Boydens is contrary. Every month for two years I have had to ring over and over to find out what is happening with my ...
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What agent could do to change your mind?
Actually actively do something
Attached Files
Was this helpful? Yes
May 06,2013
Minithumbdown
By: 'P'
May 06,2013
3 people found
this helpful
Boydens Block Property Management review ยขรขโ€šยฌร‚ยข I sent a simple request informing Boydens I wished to make a complaint with one sentence outlining the issue so it could be directed to the correct person. Without giving full details of the complaint I was told by Boydens ...
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Was this helpful? Yes
Jun 07,2012
Minithumbdown
By: 'Proper Vexed'
Jun 07,2012
3 people found
this helpful
Regarding the amount of money it costs to let a property via a letting agent, which is considerable I might add, it seems reasonable to expect at least some basic level of service with professional advice and guidance. After all, they are the experts, apparently, ...
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Was this helpful? Yes
Apr 28,2010
Minithumbdown
By: 'TINKERBOO'
Apr 28,2010
2 people found
this helpful
I telephoned the office to be greeted to a very rude woman on the end of the line very abrupt and did not like the way she spoke to me....
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Was this helpful? Yes

NAEA ARLA RICS ARMA TDS The Guild


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 3 0 13 0 0 0 0 1 5

Agent Fees

Sales Terms individually discussed. Tenancy administration fee of ยฃ180.00 (which includes VAT) for the first applicant and then ยฃ160.00 (which includes VAT) for any additional applicant thereafter. Subject to referencing criteria a guarantor may be required. Should a guarantor be required a further fee of ยฃ85.00 (which includes VAT) per Guarantor application will apply. A further charge of ยฃ50.00 (which includes VAT) is charged per property for the preparation of the inventory and schedule of condition. All fees are to be taken before completion of the reference.

Sale fees: Terms to be individually discussed upon Market Appraisal.
Last updated at 12:47 PM 06/02/2018 by Louise Pemble

Complaints Procedure

Complaint Handling Procedure (CHP): A written statement is available at all offices but below is a copy:

As a regulated RICS (Royal Institution of Chartered Surveyors) firm, we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.

Please provide details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:

Miss Cheryl Cox M.A.R.L.A., Office Manager, Boydens, Aston House, 57-59 Crouch Street, Colchester, Essex, CO3 3EY T: 01206 771210 E: cheryl.cox@boydens.co.uk

We will consider your complaint as quickly as possible, and will acknowledge receipt of your written complaint within 3 working days. We will send a formal written outcome of the complaint investigation within 15 working days of receipt of the complaint.
Last updated at 12:47 PM 06/02/2018 by Louise Pemble

Awards won by Boydens

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Braintree
34 George Yard Shopping Centre, Braintree CM7 1RB
(6)
Clacton on Sea
76 Station Rd, Clacton on Sea CO15 1SP
(0)
Colchester
Aston House, 57-59 Crouch Street, Colchester CO3 3EY
(11)
show all branches (6)
Frinton on Sea
73 Connaught Avenue, Frinton-on-Sea CO13 9PP
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Kelvedon
121 High Street, Kelvedon CO5 9AA
(2)
Sudbury
64 North Street, Sudbury CO10 1RE
(2)


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