100% sales valuation accuracy
100% sales fee satisfaction
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2024
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Latest Reviews
View all Reviews 35
29th Mar 2022
reviewed by 'Michaela'
13th Nov 2021
reviewed by 'Lucy HJ'
19th May 2021
reviewed by 'linn'
26th Nov 2020
reviewed by 'Janet'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £160,000 | £1,050,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 7 | 1 | 14 | 2 | 0 | 0 | 1 | 2 | 6 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
Latest Properties
No Properties
Jan 10,2014
Jan 10,2014
4
people found
this helpful
this helpful
Absolute rip off! They never knew how much money we were supposed to pay, even on the day we moved in I had to correct their calculations. Never kept to appointments or acted when we contacted them with problems with the house. Always looked for ...
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What agent could do to change your mind?
not taken all of my money!!Attached Filesnbsp;
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Dec 27,2013
Dec 27,2013
3
people found
this helpful
this helpful
As a landlord I would expect a reasonable amount of help for the large fee I am charged. My experience with Boydens is contrary. Every month for two years I have had to ring over and over to find out what is happening with my ...
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What agent could do to change your mind?
Actually actively do somethingAttached Filesnbsp;
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May 06,2013
May 06,2013
4
people found
this helpful
this helpful
Boydens Block Property Management review
¢â‚¬Â¢ I sent a simple request informing Boydens I wished to make a complaint with one sentence outlining the issue so it could be directed to the correct person. Without giving full details of the complaint I was told by Boydens ...
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Jun 07,2012
Jun 07,2012
4
people found
this helpful
this helpful
Regarding the amount of money it costs to let a property via a letting agent, which is considerable I might add, it seems reasonable to expect at least some basic level of service with professional advice and guidance. After all, they are the experts, apparently, ...
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Apr 28,2010
Apr 28,2010
3
people found
this helpful
this helpful
I telephoned the office to be greeted to a very rude woman on the end of the line very abrupt and did not like the way she spoke to me....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaint Handling Procedure (CHP): A written statement is available at all offices but below is a copy:
As a regulated RICS (Royal Institution of Chartered Surveyors) firm, we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.
Please provide details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:
Miss Cheryl Cox M.A.R.L.A., Office Manager, Boydens, Aston House, 57-59 Crouch Street, Colchester, Essex, CO3 3EY T: 01206 771210 E: [email protected]
We will consider your complaint as quickly as possible, and will acknowledge receipt of your written complaint within 3 working days. We will send a formal written outcome of the complaint investigation within 15 working days of receipt of the complaint.
Last updated at 12:47 PM 06/02/2018 by Louise Pemble
As a regulated RICS (Royal Institution of Chartered Surveyors) firm, we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.
Please provide details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:
Miss Cheryl Cox M.A.R.L.A., Office Manager, Boydens, Aston House, 57-59 Crouch Street, Colchester, Essex, CO3 3EY T: 01206 771210 E: [email protected]
We will consider your complaint as quickly as possible, and will acknowledge receipt of your written complaint within 3 working days. We will send a formal written outcome of the complaint investigation within 15 working days of receipt of the complaint.
