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Bower & Bower

25 Cowick Street
Exeter
Devon
EX4 1AL
01392 346 571

Website not available

Properties for Sale (30)
Properties to Rent

“ Appalling... ”

May 19,2018
Minithumbdown
By: 'Rachel'
May 19,2018
0 people found
this helpful
For nearly 2.5yrs we have been trying to get back money owed to us for outstanding rent paid by the tenant but not forwarded on to us by Bower and Bower despite the ombudsman ruling in our favour some months back....
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Comment on agent fees
Appalling as no checks were done on the property
Was this helpful? Yes

“ Landlords Do Not Use this Company... ”

Apr 10,2018
Minithumbdown
By: 'CJM'
Apr 10,2018
3 people found
this helpful
Bower and Bower are an Estate and Letting Agent in Exeter*. Although the staff in the office are pleasant and helpful I WOULD NOT RECOMMEND USING THEM AS A LETTING AGENT. We used them as a letting agent for our property. Our last tenant had ...
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Comment on agent fees
OK
Was this helpful? Yes
By: Migrant Bird
May 11, 2018
View all comments (1)
You won't get the deposit back. My tenants left in January 2018 and we have had to go through the Tenancy Deposit Scheme arbitration to get money from the guarantee scheme, even though we are not in dispute with our former tenants. The TDS says that Bower and Bower have ceased business. Also, all the logos for Property Ombudsman, naea, Propertymark, are invalid as Bower and Bower is not registered with them. Trading Standards wont act, the police wont act unless called in by Trading Standards. ...
Mar 14,2018
Minithumbdown
By: 'Ian Connaughton'
Mar 14,2018
0 people found
this helpful
Bower & Bower should not be business they take tenants money and do not pay the landlords plus keep tenants deposits,which is totally illegal! They owe me £3500 plus and they basically give estate agents a bad name.If you want to find out more ...
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Comment on agent fees
Just bad,all bad
Was this helpful? Yes
Jan 21,2018
Minithumbup
By: 'Kate and Gem'
Jan 21,2018
0 people found
this helpful
We were using an online agent to sell our flat in London and Bower and Bower were the agent we were buying with in Exeter. If it hadn't been for their hard work and persistence I don't think we would ever have moved, ...
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Was this helpful? Yes
Dec 20,2017
Minithumbup
By: 'Andy H'
Dec 20,2017
0 people found
this helpful
Very helpful at all times; felt valued, guided and important as a customer throughout the process.. Sonam was my main contact and she always made time to answer questions and provide reassurance on proceedings....
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Comment on agent fees
Fees were fair, particularly considering the amount of work that was done on my behalf
Was this helpful? Yes
Dec 19,2017
Minithumbup
By: 'Stella'
Dec 19,2017
0 people found
this helpful
Thank you for all the hard work you did to sell my property at the very best price. Even up to the last day you always helped....
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Comment on agent fees
Service is very good always available with advise
Was this helpful? Yes
Dec 18,2017
Minithumbdown
By: 'Debbie Jones'
Dec 18,2017
0 people found
this helpful
Whole experience was very odd and stressful. The offer stage was a complete shambles and I was told it was Bower and Bowers policy to keep marketing properties until surveys had been carried out. Found the vendors to be hostile and realised between us that ...
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Was this helpful? Yes
Dec 14,2017
Minithumbup
By: 'Bill'
Dec 14,2017
1 people found
this helpful
Brilliant service from the initial home visit to the escorted viewings and the sale of property, good communication at all times....
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Comment on agent fees
competitive price at the time.
Was this helpful? Yes
Nov 04,2017
Minithumbdown
By: 'John'
Nov 04,2017
0 people found
this helpful
I as a landlord am owed a considerable amount of money by Bower and Bower. I have phoned and called into their office many times asking for my money but to no effect. I am now forced to resort to legal means to recover the ...
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Comment on agent fees
The agent charges the landlord half the first month's rent which is fine if you can recover the other half!
Was this helpful? Yes
Aug 07,2017
Minithumbdown
By: 'Migrant Bird'
Aug 07,2017
6 people found
this helpful
In tune with other landlords who have commented, Bower and Bower should not be in business as Letting Agents. They promise a professional service and fall down on every point, particularly in remitting rents received and providing the landlord with monthly statements, copy invoices for ...
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Comment on agent fees
Average
Was this helpful? Yes
Jul 04,2017
Minithumbup
By: 'Ben W'
Jul 04,2017
0 people found
this helpful
Me and my partner thought it would take months to find a house we liked in the right area. Sonam helped us to find the right house and negotiate at the right price. The property needed alot of work doing to it, she was very ...
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Was this helpful? Yes
Jul 04,2017
Minithumbup
By: 'ChrisH'
Jul 04,2017
0 people found
this helpful
The service I received from Bower and Bower was excellent, they listened to my needs and were flexible around what I wanted making the moving process simple and hassle free....
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Comment on agent fees
n/a
Was this helpful? Yes
Jul 03,2017
Minithumbup
By: 'Jack'
Jul 03,2017
0 people found
this helpful
Fantastic service. Jade in particular was always very helpful. Happy to reply to emails and calls straight away and always keen to be useful....
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Comment on agent fees
NA
Was this helpful? Yes
Jun 16,2017
Minithumbdown
By: 'Glenn & Joan'
Jun 16,2017
14 people found
this helpful
We used Bower & Bower to manage a rental property for us in Exeter for about 15 years. While Mr. & Mrs. Bower senior were looking after things, we had few problems and everything was fine. However things changed in the year Mr. Bower retired and ...
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Comment on agent fees
Average
Was this helpful? Yes
Apr 21,2017
Minithumbdown
By: 'Disgruntled Landlord'
Apr 21,2017
0 people found
this helpful
See my review of 'Bower&Bower' from Nov 2016,well to keep you upto date, (to all landlords that have been 'stung' by this company) ,they paid me a token amount of £500 but still owe me £3500 plus and by all accounts they have no intention ...
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Comment on agent fees
Bad
Was this helpful? Yes
Mar 06,2017
Minithumbdown
By: 'Olivia'
Mar 06,2017
22 people found
this helpful
Bower and bower have been managing the letting of my late mother's home for the past 6 months . I use the term managing losely as they are not a professional company and now owe us 3 months rent ,which despite being promised for several weeks , still has ...
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Was this helpful? Yes
Jan 24,2017
Minithumbup
By: 'Scott'
Jan 24,2017
0 people found
this helpful
Having seen a property that interested my wife, I visited the office and was met with a very happy and professional team. I was instantly attracted to the company for reasons of presentation and the teams desire to understand my requirements rather than just throw ...
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Was this helpful? Yes
Jan 24,2017
Minithumbup
By: 'JG'
Jan 24,2017
0 people found
this helpful
I have recently purchased a property through this Agent. I originally contacted Sonam who was very polite and courteous and had great knowledge of the local areas. Jade accompanied me on two separate viewing and then handled a difficult negotiation process really well. She liaised ...
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Was this helpful? Yes
Jan 23,2017
Minithumbup
By: 'SJD'
Jan 23,2017
1 people found
this helpful
I sold my property at the end of 2016 with Bower and Bower and would highly recommed them. Of the 5 estate agents that came to value my property it was Steve who knew the potential value of my property and the benefits of it's location and ...
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Was this helpful? Yes
Jan 06,2017
Minithumbdown
By: 'angry girl'
Jan 06,2017
8 people found
this helpful
Awful people, when my partner and I went to view a flat first they don't turn up wasting our time 2nd time late to meet us, Winston bower was much to eager for us to make a decision there and then promised us we would ...
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Was this helpful? Yes
By: Jade Speake
Jan 06, 2017
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Hi, I am sorry that you feel you have received poor service from Bower and Bower. I would like to inform you that Winston Bower has now retired and we have taken over the business with new staff and new policies. If you have any Customer Service queries, please don't hesitate to give us a call directly on 01392 346 571. Thanks. Jade Speake ...
Jan 04,2017
Minithumbdown
By: 'Anon'
Jan 04,2017
6 people found
this helpful
They have been incompetent for years, *They are absolutely awful people, they don't bother with anything unless they make money, don't ever let through/from them!...
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Comment on agent fees
Average.
Was this helpful? Yes
By: Jade Speake
Jan 06, 2017
View all comments (1)
I am sorry that you feel you have received poor service from Bower and Bower consistently over the years. I would like to inform you that Bower and Bower have now been taken over with new staff and new policies. Please don't hesitate to contact us directly with any Customer Service issues you may have. Thanks. Jade Speake ...
Jan 03,2017
Minithumbup
By: 'Miss L Chidgey'
Jan 03,2017
2 people found
this helpful
Sonam was very good to deal with during my property search, she was quick to get in touch when something came to the market. When the right one came up she was very helpful to secure it for me also achieving the price the vendor ...
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Comment on agent fees
Sonam was very good to deal with during my property search, she was quick to get in touch when something came to the market. When the right one came up she was very helpful to secure it for me also achieving the price the vendor was happy to accept.She was very helpful during the buying process. If I were to sell/purchase again I would be very happy to have Sonam as my agent.
Was this helpful? Yes
Dec 29,2016
Minithumbup
By: 'Ben J'
Dec 29,2016
0 people found
this helpful
I recently purchased a property B&B had on their books. From viewing to completion, I couldn't be happier with the service they provided. Any queries were dealt with quickly and efficiently. Buying property always seems unnecessarily complex and stressful but this time, it ...
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Comment on agent fees
N/a
Was this helpful? Yes
By: Migrant Bird
May 11, 2018
View all comments (1)
You were lucky not to be renting through them. Bower and Bower owe so many tenants and landlords money. ...
Dec 24,2016
Minithumbup
By: 'A.L'
Dec 24,2016
0 people found
this helpful
I've taken the time to write this review as I have recently finished a smooth and efficient transaction with the team at Bower and Bower. They have recently been taken over with a new team employed, and I can honestly say that I wouldn't hesitate ...
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Comment on agent fees
Reasonable for the market
Was this helpful? Yes
Nov 20,2016
Minithumbdown
By: 'I.P.C'
Nov 20,2016
2 people found
this helpful
Why are Bower&Bower still in business ,they have been taking rent of my tenants but not paying the money to me , this has been going on for at least 4/5 months and totally against the law in fact it is fraud plus I haven'...
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Comment on agent fees
There are no agent fees they just take all the money
Was this helpful? Yes
By: Ian Connaughton
Jun 28, 2017
View all comments (2)
This is an update on my comments posted last November.To date they have made a token payment of £500 and have they no intention of paying back the £3500 that is still owed.As you can see by the reply from Merle Coldwell if I contact her we can come to a 'resolution' but then words are cheap.I have contacted her on numerous occasions and all I have been given is false promises,she doesn't take me calls does not respond to my emails so ignore the comments she made in response to my comments ...
Oct 30,2016
Minithumbdown
By: 'beekeeper'
Oct 30,2016
4 people found
this helpful
Liars cheats and * is the best I can say about these two, they have owed me money for two years and admit by phone that they owe me yet will not pay or put it in writing, I am in contact with the property ombudsman ...
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Comment on agent fees
over charges and gives nothing in return
Was this helpful? Yes
By: Merle Coldwell
Nov 24, 2016
View all comments (1)
Dear Sir/Madam As you may know Bower and Bower have gone through a significant period of change in ownership, management and structure and we are committed to resolving any issues inherited from the previous administration if at all possible. If you would like to contact me directly to see if we can come to a resolution that is agreeable to you please contact me on 01392 346571. ...
Apr 24,2015
Minithumbdown
By: 'ExeterLandlord'
Apr 24,2015
8 people found
this helpful
Bower & Bower tried to manage a property of mine in Exeter for about 18 months before I switched to another provider. I had to threaten legal action just to get the boss, Winston Bower, to reply to emails. At the time of writing this email, ...
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What agent could do to change your mind?
Respond to emails, deal honestly with clients, keep promises, treat other people like you would wish to be treated yourself.
Attached Files
Comment on agent fees
He promised to reduce the monthly fees as a result of the problems he had caused us. Then, he turned his back on these promises and charged the full amount. Another promise broken.
Was this helpful? Yes
Apr 30,2014
Minithumbdown
By: 'mk'
Apr 30,2014
8 people found
this helpful
Cowboys! Stay away! They are cheap but they don't care about anyone but themselves. They have walked into me and my girlfriends place many times unannounced. I know a lot of people that have had dealings with them (6). Before we moved in they promised a ...
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What agent could do to change your mind?
Everything.
Attached Files
Was this helpful? Yes
Apr 06,2014
Minithumbdown
By: 'Helen'
Apr 06,2014
8 people found
this helpful
I rented from Bower and Bower for 4 years. I will never use them again. Shortly after Christmas 2013 my ceiling developed a leak. My landlord\'s response to this was to try to put the rent up. When I left, after giving due notice, on 12 March 2014 ...
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What agent could do to change your mind?
Inspected the property with me when I left, contacted me about procedures for handing over the keys. Oh, and paid back my money, preferably with some extra for the overdraft charges that I am incurring.
Attached Files
Attachments

Was this helpful? Yes
Dec 13,2007
Minithumbdown
By: 'yenery'
Dec 13,2007
0 people found
this helpful
Was this helpful? Yes
Areas covered
  • EX1
  • EX11
  • EX2
  • EX12
  • EX3
  • EX13
  • EX4
  • EX5
  • EX6
  • EX7
  • EX8
  • EX9
  • EX10



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 11 0 4 5 0 7 1 1 1

Agent Fees

No fees set.
Last updated at 2:27 PM 30/10/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 2:27 PM 30/10/2017 by allAgents

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