Bourne Estate Agents
4.5/5, 187 reviews
87% recommended
100% lettings valuation accuracy
83% lettings fee satisfaction
The directors, managers and staff at Bourne have a wealth of experience within the property industry, dating back to the 1980’s. Having worked through both challenging & buoyant places, we have an excellent understanding of the property industry and more importantly, what it takes to succeed in today's ever-changing market.Bourne ... show more The directors, managers and staff at Bourne have a wealth of experience within the property industry, dating back to the 1980’s. Having worked through both challenging & buoyant places, we have an excellent understanding of the property industry and more importantly, what it takes to succeed in today's ever-changing market.

Bourne is run by local people, the vast majority of our team live in the immediate area, with children in local schools, we know our market, understand our clients and we’re passionate about this area and its community as you are.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 83% £550 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
26 0 31 11 72 6 33 2 0 6
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“They treat tenants poorly. I am very very di......”

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Aug 01,2019
Minithumbdown
By: 'Folake Ekundayo'
Aug 01,2019
0 people found
this helpful
They treat tenants poorly. I am very very disappointed in their conduct and attitude. They refuse to resolve problems with plumbing, white goods for weeks on end. They refuse to acknowledge complaints, The WC cistern in my flat has been leaking for weeks, and they ...
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By: Sarah Blake
Aug 13, 2019
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Hi Folake, thank you for your review. Our customer service is extremely important to us and we take it very seriously so I appreciate your time in getting this resolved. Following our telephone conversations I am pleased that we have concluded your complaint and look forward to receiving your change of review in due course. Kind regards Sarah Blake, Lettings Manager ...

“Avoid...”

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May 30,2019
Minithumbdown
By: 'Leslie'
May 30,2019
1 people found
this helpful
They have very good reviews from property owners and awful reviews from tenants and I know exactly why. Owners are their customers, people looking for a house to rent are just an inconvenience. They have teenagers with no experience whatsoever to show you houses they ...
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Comment on agent fees
Almost £800 fees.
Was this helpful? Yes
By: David Taylor
May 30, 2019
View all comments (1)
Hi Leslie, thank you for your review. I must admit I am disappointed to see your views do not reflect the large amount of our customers, landlords and tenants alike. I would like to discuss this with you in greater detail to see if I can resolve these issues. If you could call me on 01483 458 338. ...

“Outstanding service...”

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Feb 28,2019
Minithumbup
By: 'Alison'
Feb 28,2019
0 people found
this helpful
I have moved seven times and would absolutely say that these are the most 'user friendly' agents I have ever used. The help and advice I received from Ross made sense of some difficult times and Jamie, their sales co-ordinator was excellent at getting busy ...
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Comment on agent fees
Fees were disclosed at the start and were agreed.
Was this helpful? Yes

“It helped us a lot...”

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Jan 22,2019
Minithumbup
By: 'Agata B.'
Jan 22,2019
0 people found
this helpful
Bourne Estate Agents really helped my brother. He needed some place to stay so Jenna tried her best and really did a good job of it. They honestly have the best quality standard. It was all well layed out and it made him feel as ...
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“Very knowledgable...”

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Jan 22,2019
Minithumbup
By: 'Claire B'
Jan 22,2019
1 people found
this helpful
We have recently sold 3 houses in Farnham for various family members. Bourne were recommended to us by another Estate Agent in Guildford. We were told that Bourne had excellent knowledge of the Farnham market and in fact Adrian's valuations were spot on each time ( unlike ...
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Comment on agent fees
Best we were offered.
Was this helpful? Yes

“Bad communication will avoid in future...”

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Nov 13,2018
Minithumbdown
By: 'Rob'
Nov 13,2018
3 people found
this helpful
Really bad communication. I phoned several times and each time they said they would phone me back about this property. All I wanted was to book a viewing but later found out the property had been sold. I discovered this not by they staff or ...
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Comment on agent fees
Didn't get that far
Was this helpful? Yes
By: Andrew Miller
Dec 04, 2018
View all comments (1)
Thank you for taking the time to write a review about us, I do apologise for the time it has taken to respond but we don't use this website so have only just noticed it. I am sorry to hear that you felt let down by not being able to view the property in question, we were fortunate to achieve the guide price pre the property going onto the various web portals which meant there were sadly multiple buyers who missed out. We did suggest to the vendor to continue with viewings to see if we could exce ...

“Worst & racist property manager for rent...”

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Nov 02,2018
Minithumbdown
By: 'Ilan'
Nov 02,2018
4 people found
this helpful
We live in a 2bed room flat for 18 months in Woking and we are tenant.the family who lives below my flats are racist and they vandalised my car and I have reported to your property manager Dianne she never listen to us and she ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Dominic Bruneau
Dec 06, 2018
View all comments (2)
I would urge you to contact me as the MD of Bourne as a matter of urgency. My contact number is 01372 468636, we take all complaints seriously especially of this nature. I can assure you that NONE of my staff are racist and would suggest that your refer this matter to the police immediately. We are unable to intervene in neighbour disputes or legal matters and when evidence is provided we will always offer support and advice and direct to the authorities to assist. I am keen to know what you wou ...

“SHOULDA GONE TO BOURNE IN THE FIRST PLACE...”

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Sep 19,2018
Minithumbup
By: 'Older & Wiser'
Sep 19,2018
2 people found
this helpful
We have just sold our property almost 12 months to the day from when we first put it on the market. We used the services of six different agents (including their so-called London connections). Bourne Estate agents was the last agency to be brought on board. ...
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Comment on agent fees
No fees paid to this agent
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“As part of my job, I sell and buy at ......”

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Aug 25,2018
Minithumbdown
By: 'Hosein'
Aug 25,2018
13 people found
this helpful
As part of my job, I sell and buy at least one property a year so I am not a novice and I can confidently spot amateurish performance when I see it. I one hundred percent agree with the comments that Paul left on 15th ...
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Comment on agent fees
They charge the standard rates.
Was this helpful? Yes
By: Dominic Bruneau
Jun 26, 2018
View all comments (1)
Thank you for taking the time to write to me, as promised I am looking in to all the points that you have raised despite being on annual leave as I am getting married this weekend. We care passionately about our business, clients and reputation. We are normal people earning a living and working hard. Whilst you may wish to agree with Paul's comments they are two years ago and as company over 2500 completions have been completed. If we get things wrong once it is once to often and as I said I wil ...

“Central Guildford Sale...”

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Jun 29,2018
Minithumbup
By: 'James T'
Jun 29,2018
0 people found
this helpful
Having now sold 5 houses through Bourne in the last 18 months I can highly recommend James, Ross and the other members of the team. They provide a professional and competitive service with honest advice....
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Comment on agent fees
Competitive fee structure
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“House Sale...”

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Jun 27,2018
Minithumbup
By: 'Alexander'
Jun 27,2018
0 people found
this helpful
Bourne Estate Agents in Petersfield are a highly motivated, well organised and very efficient. Terry Lance brings a wealth of experience with excellent communication skills delivered in a calm measured way which lends to the customer having trust in him. Although Hayley works out of ...
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Comment on agent fees
A fair price
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“AVOID at all costs!...”

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Jun 19,2018
Minithumbdown
By: 'Nick'
Jun 19,2018
2 people found
this helpful
I was looking for a rental with Bourne and was lied to from the start - even about basic details about the property. I put an offer down and paid my £500 holding deposit on somewhere I later found was let agreed (..again lied to the ...
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Comment on agent fees
"If the boiler ignition does not start upon you leaving - its your responsibility as a tenant" ...You best make sure you have a good boiler because that is a joke.
Was this helpful? Yes
By: David Taylor
Jun 20, 2018
View all comments (1)
Thank you for your comments above and I am sorry to hear that our service fell short of your expectations. If you could contact me on 01483 458 338 I would like to discuss this in greater detail with you. ...

“Excellent Service...”

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May 18,2018
Minithumbup
By: 'SimonO'
May 18,2018
0 people found
this helpful
Bournes have been amazing from the beginning. Responsive, professional , always there to provide you with options as well as marketing the house in an extremely professional manner. professional photographer did an amazing job, Terry on the selling worked tirelessly, and then Hayley progressed the sale ...
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Comment on agent fees
Great service , earnt their money!
Was this helpful? Yes

“Sale of our cottage...”

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May 10,2018
Minithumbup
By: 'Amanda'
May 10,2018
0 people found
this helpful
Bourne agents have been amazing in helping us to sell our cottage. Would recommend highly if you want a hassle free sale....
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Comment on agent fees
Very reasonable
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“Excellent...”

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Apr 20,2018
Minithumbup
By: 'Susan'
Apr 20,2018
1 people found
this helpful
I received excellent service from the team in Guildford and in particular James. The team are proactive and professional and I was kept up to date throughout the sale process. Would highly recommend....
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“I not reccomend this agency. They take very long time ......”

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Dec 29,2017
Minithumbdown
By: 'Andrea'
Dec 29,2017
2 people found
this helpful
I not reccomend this agency. They take very long time to resolve the problems and try to keep a lot of money from deposit when you leave the flat. I received my money back after 65 days. !!!!Initially they asked me about 600 pound for things not ...
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Comment on agent fees
Bad
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“We would highly recommend Caitlin at Bourne Estate Agents in ......”

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Dec 11,2017
Minithumbup
By: 'Andrew'
Dec 11,2017
0 people found
this helpful
We would highly recommend Caitlin at Bourne Estate Agents in Petersfield. My family and I were moving from London to Petersfield and she was always polite, professional and helpful when it came to viewing properties and was able to understand our families needs and what ...
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“We purchased a house through Bourne Estate Agents in November 2017. ......”

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Dec 08,2017
Minithumbdown
By: 'Sharon M'
Dec 08,2017
1 people found
this helpful
We purchased a house through Bourne Estate Agents in November 2017. Rob was great to work with, happy to answer our endless questions and did his best to make sure everything ran smoothly - highly recommend! Sharon Martin...
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“Bourne, and in particular James, were superb throughout a challenging ......”

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Nov 27,2017
Minithumbup
By: 'Wayne Fowler'
Nov 27,2017
1 people found
this helpful
Bourne, and in particular James, were superb throughout a challenging sale. After 2 failed attempts with previous agents Bourne acted proactively, professionally and kept is informed at every stage, often exceeding my expectations. Thank you to the Bourne team....
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Comment on agent fees
The fees are more than reasonable considering the personal approach they employ.
Was this helpful? Yes

“I used Bourne (ex-Keats) for rental management between 2014-7 and ......”

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Nov 07,2017
Minithumbup
By: 'tacchan14'
Nov 07,2017
0 people found
this helpful
I used Bourne (ex-Keats) for rental management between 2014-7 and subsequently for sale in 2017. During 2014-7, the rental management team reported on issues and provided timely maintenance on the rented property. In addition, they provided an excellent shield of protection against an unreasonable residental association ...
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Comment on agent fees
Roughly 2% of the achieved sale price inclusive of VAT on a sole agent basis. Sounds average.
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“As the old saying goes, you only know how good ......”

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Oct 26,2017
Minithumbup
By: 'Phil'
Oct 26,2017
4 people found
this helpful
As the old saying goes, you only know how good something is when things go wrong. We rented a shared student house for our daughter through Bourne but found a few issues with her room. A huge thank you to Victor Addison at the Guildford ...
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Comment on agent fees
Much better than another one we were going to use who tried to charge £300 each for 10 residents for a tenancy agreement!
Was this helpful? Yes

“AVOID! AVOID! AVOID!, rude, arrogant and condescending. They lied to ......”

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Oct 18,2017
Minithumbdown
By: 'Oliver'
Oct 18,2017
2 people found
this helpful
AVOID! AVOID! AVOID!, rude, arrogant and condescending. They lied to us throughout, said there was no chain, only to find out a few weeks before completion that there was. They arrogantly tried to claim that a chain would make a difference. They pressured us and ...
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Comment on agent fees
Overpriced
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“I have been actively investing in the Guildford property market ......”

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Sep 29,2017
Minithumbup
By: 'Giles'
Sep 29,2017
3 people found
this helpful
I have been actively investing in the Guildford property market since 2012 and I have used numerous estate agents. I have been most impressed with Bourne because they achieve very good results and I have a high level of confidence that they will perform. In particular ...
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Comment on agent fees
Very reasonable and good value.
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“Great personalised service. David & Anne did a great job and ......”

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Sep 29,2017
Minithumbup
By: 'Justin Addison-Smith'
Sep 29,2017
2 people found
this helpful
Great personalised service. David & Anne did a great job and kept me up to date on my purchase throughout the whole process. Suzy, who showed me around the properties was excellent also....
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Comment on agent fees
I didn't pay any fees as it was a purchase.
Was this helpful? Yes

“I have just sold my property in Guildford and cant ......”

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Sep 28,2017
Minithumbup
By: 'Tom Patterson'
Sep 28,2017
3 people found
this helpful
I have just sold my property in Guildford and cant recommend Bourne too highly. They were extremely competent and pleasant to deal with. The whole selling process took under 9 weeks which was very much down to Bourne's efficiency and knowledge of the Guildford area....
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Comment on agent fees
1.25% plus VAT which was fine.
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“An expensive and very unfriendly letting agents. Would never, ever ......”

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Sep 04,2017
Minithumbdown
By: 'UnhappyFarnham'
Sep 04,2017
3 people found
this helpful
An expensive and very unfriendly letting agents. Would never, ever rent property from them again, and have warned all friends and family against doing so....
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Comment on agent fees
Highly expensive. £96 for a contract renewal. £25 to replace a light bulb
Was this helpful? Yes

“Bourne were the agents for our vendor and despite a ......”

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Jun 30,2017
Minithumbup
By: 'Debbie'
Jun 30,2017
0 people found
this helpful
Bourne were the agents for our vendor and despite a very stressful sale (mostly our fault due to circumstances beyond our control), they were patient, kind and very professional. Rob was informative and speedy getting back to us on any queries. Millie was unbelievable at ...
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“Bourne Estate Agents provided an excellent service from launch to ......”

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Feb 28,2017
Minithumbup
By: 'Lynne'
Feb 28,2017
0 people found
this helpful
Bourne Estate Agents provided an excellent service from launch to completion. My property sold quickly and despite falling through, they managed to get another buyer within days. Communication was great and Millie was brilliant at keeping me up to date with progress. Thank you....
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Comment on agent fees
Good
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“Adam was friendly, professional, knowledgeable and very fast to move ......”

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Feb 06,2017
Minithumbup
By: 'woodycat'
Feb 06,2017
1 people found
this helpful
Adam was friendly, professional, knowledgeable and very fast to move on our offer. High emotional intelligence meant he read us quickly and was able to respond to what we needed to know. Worked quickly late Friday evening to contact seller and get back to us. ...
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“Adam was friendly, professional, knowledgeable and very fast to move ......”

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Feb 06,2017
Minithumbup
By: 'woodycat'
Feb 06,2017
0 people found
this helpful
Adam was friendly, professional, knowledgeable and very fast to move on our offer. High emotional intelligence meant he read us quickly and was able to respond to what we needed to know. Worked quickly late Friday evening to contact seller and get back to us. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Bourne Estate Agents

Individual Branch Awards

Guildford, GU1

Alton, GU34

Farnham, GU9


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