Bourne Estate Agents
4.5/5, 202 reviews
87% recommended
100% lettings valuation accuracy
83% lettings fee satisfaction
The directors, managers and staff at Bourne have a wealth of experience within the property industry, dating back to the 1980’s. Having worked through both challenging & buoyant places, we have an excellent understanding of the property industry and more importantly, what it takes to succeed in today's ever-changing market.Bourne ... show more The directors, managers and staff at Bourne have a wealth of experience within the property industry, dating back to the 1980’s. Having worked through both challenging & buoyant places, we have an excellent understanding of the property industry and more importantly, what it takes to succeed in today's ever-changing market.

Bourne is run by local people, the vast majority of our team live in the immediate area, with children in local schools, we know our market, understand our clients and we’re passionate about this area and its community as you are.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 83% £550 £1,850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
27 0 35 12 77 7 36 2 0 6
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“I used Bourne's to purchase my first property......”

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Apr 08,2021
Minithumbup
By: 'Rosi'
Apr 08,2021
0 people found
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I used Bourne's to purchase my first property and was delighted at the communication and process - Ross in particular was brilliant, communicative and level-headed through a mildly stressful and lengthy purchase in the middle of a pandemic. Excellent estate agents, highly recommended....
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“Absolutely brilliant service from Jayne at Bo......”

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Feb 26,2021
Minithumbup
By: 'Tim'
Feb 26,2021
0 people found
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Absolutely brilliant service from Jayne at Bourne in Alton. Would whole-heartedly recommend to anyone looking for a rental property to be looked after by the very best service....
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“Emily was very professional and extremely eff......”

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Feb 22,2021
Minithumbup
By: 'Benjamin davies'
Feb 22,2021
0 people found
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Emily was very professional and extremely efficient and made the whole process of letting a property through bourne estate agents a stress free and simple process!! Would highly recommend them....
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“I have been so impressed with Bourne Estate A......”

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Feb 19,2021
Minithumbup
By: 'Charlie'
Feb 19,2021
0 people found
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I have been so impressed with Bourne Estate Agents in Farnham. Adrian Cannon who is helping me with the a purchase of a property has been so incredibly helpful, quick, trustworthy and proactive. I would definitely recommend to any sellers or purchasers....
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“When Adrian first showed us round the propert......”

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Jan 20,2021
Minithumbup
By: 'Laura Hartley-Smith'
Jan 20,2021
0 people found
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When Adrian first showed us round the property, he was knowledgeable, personable and understood what we were looking for. He was quick with responses and very easy to deal with. Once our offer was accepted and Rebecca took over, she was also a pleasure to ...
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“Terrible company! So unprofessional!...”

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Dec 17,2020
Minithumbdown
By: 'Luke R'
Dec 17,2020
0 people found
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Terrible company! So unprofessional, rude on the phone and unhelpful to say the least! There is a reason you do not see many Bourne boards around Surrey! Avoid at all costs!...
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“Chase Jacobs...”

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Dec 16,2020
Minithumbup
By: 'Teagan'
Dec 16,2020
0 people found
this helpful
Chase Jacobs has been our estate agent from the start and I can honestly say he has been brilliant! He is helpful, answers all your questions and is always contactable. I have been so impressed with his service that I have extended his details to ...
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“Incredible member of staff! Fantastic service!...”

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Dec 04,2020
Minithumbup
By: 'Laura'
Dec 04,2020
0 people found
this helpful
Chase Jacobs, assistant Lettings manager has been absolutely incredible throughout the entire process of finding us a property to rent. I have never experienced this level of professionalism before, it was outstanding and so appreciated. His work ethic is exceptional and he couldn't have been ...
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By: Laura M
Dec 15, 2020
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Awful experience! Bourne do not care about you or your needs, their service is shocking and unprofessional and even when you attempt to escalate any issues they only treat you with disregard and a huge lack of empathy. Disgusting company ! Do not recommend at all! Will never use again! ...

“We have just had an absolutely horrendous exp......”

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Aug 03,2020
Minithumbdown
By: 'ivana_tasker@hotmail.com'
Aug 03,2020
0 people found
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We have just had an absolutely horrendous experience with Bourne Estate Agent in Alton. We were selling and buying through them which turned out to be the worst mistake we have ever made. It all seemed to be going well at first. We sold our ...
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By: Jeb Homes
Aug 05, 2020
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I am the seller and builder of this property and I think it is very unfair to be blaming the agent given it was them who were urging me to stick with yourselves as a buyer. Unfortunately your demands for changes to the property and the need for your buyer to have completed by the end of July were just not going to be possible, hence why I withdrew from the sale to yourselves. I understand that this is frustrating but to blame the agent is really not fair when they have only acted upon my instruc ...

“We bought a house a number of years ago throu......”

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Mar 02,2020
Minithumbup
By: 'Katie'
Mar 02,2020
1 people found
this helpful
We bought a house a number of years ago through Bourne and they were excellent in some challenging circumstances. As a result, when we recently decided to sell a rental property, we contacted them for help. It only took 6 weeks from the day we engaged ...
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“We were so impressed with Bourne in a difficu......”

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Nov 08,2019
Minithumbup
By: 'Naomi'
Nov 08,2019
0 people found
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We were so impressed with Bourne in a difficult situation of terrible solicitors and a buyer who pulled out at the last minute. Bourne were communicative, honest and incredibly helpful. Their after sales team were outstanding easily contactable, polite and friendly even when I was ...
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By: Ross Attwood
Nov 11, 2019
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Thank you for your kind words Naomi; the team are very grateful as it is always such a boost to get recognition especially in what was such a frustrating time for you and only glad we got you moved so quickly after the initial buyer withdrew, regards Ross & the team ...

“Wanna get stuff done? Go to Bourne...”

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Oct 14,2019
Minithumbup
By: 'matt'
Oct 14,2019
0 people found
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Wanna get stuff done? Go to Bourne and work with Ross Attwood, Jim Norman and the team. Expert, efficient and responsive. In a tough market they have cool heads and get it done....
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“Simply can't recommend more highly!...”

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Sep 19,2019
Minithumbup
By: 'katie'
Sep 19,2019
0 people found
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Simply can't recommend more highly! A huge and heartfelt thank you to the AMAZING #TeamBourne and their Farnham office. Humungous thank you to Adrian Cannon, Adam Pinfield, Rob Skuse, Lauren Girdleston and Louise Ayshford for their commitment, dedication, advice, support and help through what was ...
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“Bourne found a buyer within a reasonable time......”

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Sep 11,2019
Minithumbup
By: 'Dennis'
Sep 11,2019
0 people found
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Bourne found a buyer within a reasonable time span and I was content with the price achieved. The sale was complicated by a chain of 7, and I was particularly satisfied by the way Bourne appoint specific people to 'chase' and follow through the chain process ...
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“Bourne Estate Agents are awesome...”

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Sep 06,2019
Minithumbup
By: 'David'
Sep 06,2019
0 people found
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Bourne Estate Agents were fantastic while dealing with our rental. Their regular updates and clear communication was so appreciated and they went way out of their way to expedite our rental in record time. Working with them long-distance was made easy and I would recommend ...
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“They treat tenants poorly. I am very very di......”

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Aug 01,2019
Minithumbdown
By: 'Folake'
Aug 01,2019
1 people found
this helpful
They treat tenants poorly. I am very very disappointed in their conduct and attitude. They refuse to resolve problems with plumbing, white goods for weeks on end. They refuse to acknowledge complaints, The WC cistern in my flat has been leaking for weeks, and they ...
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By: Sarah Blake
Aug 13, 2019
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Hi Folake, thank you for your review. Our customer service is extremely important to us and we take it very seriously so I appreciate your time in getting this resolved. Following our telephone conversations I am pleased that we have concluded your complaint and look forward to receiving your change of review in due course. Kind regards Sarah Blake, Lettings Manager ...

“Avoid...”

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May 30,2019
Minithumbdown
By: 'Leslie'
May 30,2019
2 people found
this helpful
They have very good reviews from property owners and awful reviews from tenants and I know exactly why. Owners are their customers, people looking for a house to rent are just an inconvenience. They have teenagers with no experience whatsoever to show you houses they ...
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Comment on agent fees
Almost £800 fees.
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By: David Taylor
May 30, 2019
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Hi Leslie, thank you for your review. I must admit I am disappointed to see your views do not reflect the large amount of our customers, landlords and tenants alike. I would like to discuss this with you in greater detail to see if I can resolve these issues. If you could call me on 01483 458 338. ...

“Outstanding service...”

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Feb 28,2019
Minithumbup
By: 'Alison'
Feb 28,2019
0 people found
this helpful
I have moved seven times and would absolutely say that these are the most 'user friendly' agents I have ever used. The help and advice I received from Ross made sense of some difficult times and Jamie, their sales co-ordinator was excellent at getting busy ...
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Comment on agent fees
Fees were disclosed at the start and were agreed.
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“It helped us a lot...”

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Jan 22,2019
Minithumbup
By: 'Agata'
Jan 22,2019
0 people found
this helpful
Bourne Estate Agents really helped my brother. He needed some place to stay so Jenna tried her best and really did a good job of it. They honestly have the best quality standard. It was all well layed out and it made him feel as ...
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“Very knowledgable...”

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Jan 22,2019
Minithumbup
By: 'Claire'
Jan 22,2019
1 people found
this helpful
We have recently sold 3 houses in Farnham for various family members. Bourne were recommended to us by another Estate Agent in Guildford. We were told that Bourne had excellent knowledge of the Farnham market and in fact Adrian's valuations were spot on each time ( unlike ...
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Comment on agent fees
Best we were offered.
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“Bad communication will avoid in future...”

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Nov 13,2018
Minithumbdown
By: 'Rob'
Nov 13,2018
3 people found
this helpful
Really bad communication. I phoned several times and each time they said they would phone me back about this property. All I wanted was to book a viewing but later found out the property had been sold. I discovered this not by they staff or ...
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Comment on agent fees
Didn't get that far
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By: Andrew Miller
Dec 04, 2018
View all comments (1)
Thank you for taking the time to write a review about us, I do apologise for the time it has taken to respond but we don't use this website so have only just noticed it. I am sorry to hear that you felt let down by not being able to view the property in question, we were fortunate to achieve the guide price pre the property going onto the various web portals which meant there were sadly multiple buyers who missed out. We did suggest to the vendor to continue with viewings to see if we could exce ...

“Worst & racist property manager for rent...”

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Nov 02,2018
Minithumbdown
By: 'Ilan'
Nov 02,2018
4 people found
this helpful
We live in a 2bed room flat for 18 months in Woking and we are tenant.the family who lives below my flats are racist and they vandalised my car and I have reported to your property manager Dianne she never listen to us and she ...
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Comment on agent fees
Bad
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By: Dominic Bruneau
Dec 06, 2018
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I would urge you to contact me as the MD of Bourne as a matter of urgency. My contact number is 01372 468636, we take all complaints seriously especially of this nature. I can assure you that NONE of my staff are racist and would suggest that your refer this matter to the police immediately. We are unable to intervene in neighbour disputes or legal matters and when evidence is provided we will always offer support and advice and direct to the authorities to assist. I am keen to know what you wou ...

“SHOULDA GONE TO BOURNE IN THE FIRST PLACE...”

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Sep 19,2018
Minithumbup
By: 'Older'
Sep 19,2018
2 people found
this helpful
We have just sold our property almost 12 months to the day from when we first put it on the market. We used the services of six different agents (including their so-called London connections). Bourne Estate agents was the last agency to be brought on board. ...
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Comment on agent fees
No fees paid to this agent
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“As part of my job, I sell and buy at ......”

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Aug 25,2018
Minithumbdown
By: 'Hosein'
Aug 25,2018
14 people found
this helpful
As part of my job, I sell and buy at least one property a year so I am not a novice and I can confidently spot amateurish performance when I see it. I one hundred percent agree with the comments that Paul left on 15th ...
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Comment on agent fees
They charge the standard rates.
Was this helpful? Yes
By: Dominic Bruneau
Jun 26, 2018
View all comments (1)
Thank you for taking the time to write to me, as promised I am looking in to all the points that you have raised despite being on annual leave as I am getting married this weekend. We care passionately about our business, clients and reputation. We are normal people earning a living and working hard. Whilst you may wish to agree with Paul's comments they are two years ago and as company over 2500 completions have been completed. If we get things wrong once it is once to often and as I said I wil ...

“Central Guildford Sale...”

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Jun 29,2018
Minithumbup
By: 'James'
Jun 29,2018
0 people found
this helpful
Having now sold 5 houses through Bourne in the last 18 months I can highly recommend James, Ross and the other members of the team. They provide a professional and competitive service with honest advice....
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Comment on agent fees
Competitive fee structure
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“House Sale...”

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Jun 27,2018
Minithumbup
By: 'Alexander'
Jun 27,2018
0 people found
this helpful
Bourne Estate Agents in Petersfield are a highly motivated, well organised and very efficient. Terry Lance brings a wealth of experience with excellent communication skills delivered in a calm measured way which lends to the customer having trust in him. Although Hayley works out of ...
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Comment on agent fees
A fair price
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“AVOID at all costs!...”

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Jun 19,2018
Minithumbdown
By: 'Nick'
Jun 19,2018
2 people found
this helpful
I was looking for a rental with Bourne and was lied to from the start - even about basic details about the property. I put an offer down and paid my £500 holding deposit on somewhere I later found was let agreed (..again lied to the ...
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Comment on agent fees
"If the boiler ignition does not start upon you leaving - its your responsibility as a tenant" ...You best make sure you have a good boiler because that is a joke.
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By: David Taylor
Jun 20, 2018
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Thank you for your comments above and I am sorry to hear that our service fell short of your expectations. If you could contact me on 01483 458 338 I would like to discuss this in greater detail with you. ...

“Excellent Service...”

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May 18,2018
Minithumbup
By: 'SimonO'
May 18,2018
0 people found
this helpful
Bournes have been amazing from the beginning. Responsive, professional , always there to provide you with options as well as marketing the house in an extremely professional manner. professional photographer did an amazing job, Terry on the selling worked tirelessly, and then Hayley progressed the sale ...
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Comment on agent fees
Great service , earnt their money!
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“Sale of our cottage...”

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May 10,2018
Minithumbup
By: 'Amanda'
May 10,2018
0 people found
this helpful
Bourne agents have been amazing in helping us to sell our cottage. Would recommend highly if you want a hassle free sale....
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Comment on agent fees
Very reasonable
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“Excellent...”

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Apr 20,2018
Minithumbup
By: 'Susan'
Apr 20,2018
1 people found
this helpful
I received excellent service from the team in Guildford and in particular James. The team are proactive and professional and I was kept up to date throughout the sale process. Would highly recommend....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Bourne Estate Agents

Individual Branch Awards

Guildford, GU1


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