• Jon Pepper
    Jon Pepper
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    Gemma Miller
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    Adrian Cannon
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    Andrew Miller
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    Josh Holt
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    Clive Drummond
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    Jenny Stark
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    Adam Pinfield
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    Dominic
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    David Lowther
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    James Wilde
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    Damian Hartigan
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    Esther Lambell
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    Ross Attwood
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    Millie Yeomans
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    Denise
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    Robert Skuse
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The directors, managers and staff at Bourne have a wealth of experience within the property industry, dating back to the 1980’s. Having worked through both challenging & buoyant places, we Read full description...The directors, managers and staff at Bourne have a wealth of experience within the property industry, dating back to the 1980’s. Having worked through both challenging & buoyant places, we have an excellent understanding of the property industry and more importantly, what it takes to succeed in today's ever-changing market.

Bourne is run by local people, the vast majority of our team live in the immediate area, with children in local schools, we know our market, understand our clients and we’re passionate about this area and its community as you are.
 
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Properties for rent
Dec 11,2017
Minithumbup
Caitlin Bone
By: 'Andrew'
Dec 11,2017
0 people found
this helpful
We would highly recommend Caitlin at Bourne Estate Agents in Petersfield. My family and I were moving from London to Petersfield and she was always polite, professional and helpful when it came to viewing properties and was able to understand our families needs and what we were looking for in a home....
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Dec 08,2017
Minithumbdown
Robert Skuse
By: 'Sharon M'
Dec 08,2017
1 people found
this helpful
We purchased a house through Bourne Estate Agents in November 2017. Rob was great to work with, happy to answer our endless questions and did his best to make sure everything ran smoothly - highly recommend! Sharon Martin...
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Nov 27,2017
Minithumbup
By: 'Wayne Fowler'
Nov 27,2017
1 people found
this helpful
Bourne, and in particular James, were superb throughout a challenging sale. After 2 failed attempts with previous agents Bourne acted proactively, professionally and kept is informed at every stage, often exceeding my expectations. Thank you to the Bourne team....
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Comment on agent fees
The fees are more than reasonable considering the personal approach they employ.
Was this helpful? Yes
Nov 07,2017
Minithumbup
Terry Lance
Steven Grantham
By: 'tacchan14'
Nov 07,2017
0 people found
this helpful
I used Bourne (ex-Keats) for rental management between 2014-7 and subsequently for sale in 2017. During 2014-7, the rental management team reported on issues and provided timely maintenance on the rented property. In addition, they provided an excellent shield of protection against an unreasonable residental association manager who kept haunting landlords and tenants like begrudged ghosts. After the tenants have moved out in March 2017, Steven started organizing the refurbishment, providin...
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Comment on agent fees
Roughly 2% of the achieved sale price inclusive of VAT on a sole agent basis. Sounds average.
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Oct 26,2017
Minithumbup
By: 'Phil'
Oct 26,2017
4 people found
this helpful
As the old saying goes, you only know how good something is when things go wrong. We rented a shared student house for our daughter through Bourne but found a few issues with her room. A huge thank you to Victor Addison at the Guildford branch who took the time and trouble to sort all the issues out. They also managed a very quick turn around of a week to get us in the property!...
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Comment on agent fees
Much better than another one we were going to use who tried to charge £300 each for 10 residents for a tenancy agreement!
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Oct 18,2017
Minithumbdown
By: 'Oliver'
Oct 18,2017
1 people found
this helpful
AVOID! AVOID! AVOID!, rude, arrogant and condescending. They lied to us throughout, said there was no chain, only to find out a few weeks before completion that there was. They arrogantly tried to claim that a chain would make a difference. They pressured us and our solicitors to complete on a particular date, only to find out that the sellers had no idea about the completion date. They put all on the blame on us because we were first time buyers- so an easy target. this left us homeless for wee...
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Comment on agent fees
Overpriced
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Sep 29,2017
Minithumbup
By: 'Giles'
Sep 29,2017
3 people found
this helpful
I have been actively investing in the Guildford property market since 2012 and I have used numerous estate agents. I have been most impressed with Bourne because they achieve very good results and I have a high level of confidence that they will perform. In particular I have found that Ross has a very good perception of the market dynamics and I have valued his frank advice. I wholeheartedly recommend Bourne - they really know what they are doing and they really care about doing it well....
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Comment on agent fees
Very reasonable and good value.
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Sep 29,2017
Minithumbup
Anne Marie Ridge
By: 'Justin Addison-Smith'
Sep 29,2017
2 people found
this helpful
Great personalised service. David & Anne did a great job and kept me up to date on my purchase throughout the whole process. Suzy, who showed me around the properties was excellent also....
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Comment on agent fees
I didn't pay any fees as it was a purchase.
Was this helpful? Yes
Sep 28,2017
Minithumbup
By: 'Tom Patterson'
Sep 28,2017
3 people found
this helpful
I have just sold my property in Guildford and cant recommend Bourne too highly. They were extremely competent and pleasant to deal with. The whole selling process took under 9 weeks which was very much down to Bourne's efficiency and knowledge of the Guildford area....
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Comment on agent fees
1.25% plus VAT which was fine.
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Sep 04,2017
Minithumbdown
Denise Skews
By: 'UnhappyFarnham'
Sep 04,2017
1 people found
this helpful
An expensive and very unfriendly letting agents. Would never, ever rent property from them again, and have warned all friends and family against doing so....
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Comment on agent fees
Highly expensive. £96 for a contract renewal. £25 to replace a light bulb
Was this helpful? Yes
Jun 30,2017
Minithumbup
Robert Skuse
Millie Yeomans
By: 'Debbie'
Jun 30,2017
0 people found
this helpful
Bourne were the agents for our vendor and despite a very stressful sale (mostly our fault due to circumstances beyond our control), they were patient, kind and very professional. Rob was informative and speedy getting back to us on any queries. Millie was unbelievable at getting the whole chain to exchange despite many hiccups along the way. She provided detailed updates - so useful at times of great stress! Our own agent in London selling our property said "there is a very switched on lady...
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Feb 28,2017
Minithumbup
Millie Yeomans
By: 'Lynne'
Feb 28,2017
0 people found
this helpful
Bourne Estate Agents provided an excellent service from launch to completion. My property sold quickly and despite falling through, they managed to get another buyer within days. Communication was great and Millie was brilliant at keeping me up to date with progress. Thank you....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 06,2017
Minithumbup
Adam Pinfield
Millie Yeomans
By: 'woodycat'
Feb 06,2017
1 people found
this helpful
Adam was friendly, professional, knowledgeable and very fast to move on our offer. High emotional intelligence meant he read us quickly and was able to respond to what we needed to know. Worked quickly late Friday evening to contact seller and get back to us. Answered calls and emails quickly....
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Feb 06,2017
Minithumbup
Adam Pinfield
Millie Yeomans
By: 'woodycat'
Feb 06,2017
0 people found
this helpful
Adam was friendly, professional, knowledgeable and very fast to move on our offer. High emotional intelligence meant he read us quickly and was able to respond to what we needed to know. Worked quickly late Friday evening to contact seller and get back to us. Answered calls and emails quickly....
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Sep 26,2016
Minithumbup
Steven Grantham
Lucy Street
By: 'Dr Zaid Hirmiz'
Sep 26,2016
2 people found
this helpful
I had an excellent service from Bourne Estate agents in Particular from Steven. His assistance was exceptional, he is friendly, polite and very knowledgeable and helpful. He was not only very helpful in finding me an excellent property but also introduced me to Core mortgages which managed to get me the best deal in the market in a very timely fashion. He also recommended a surveyor for me who did and excellent job. Lucy was excellent too, very friendly and approachable and always answered m...
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Comment on agent fees
Excellent
Was this helpful? Yes
Aug 15,2016
Minithumbdown
By: 'Paul'
Aug 15,2016
5 people found
this helpful
We recently sold our property through Bourne Estate Agents in Guildford and sadly the process from start to finish was incredibly negative. Our dealings with Ross were borderline confrontational and his attitude towards us AS CUSTOMERS was appalling. Throughout the entire process, my wife and I did not feel like 'the customer' and we received far greater service AND attitude from our sellers agents. From lack of communication following viewings to poorly managed buyers - the process was amateuri...
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By: Ross
Aug 15, 2016
View all comments (1)
Dear Paul, I am devastated that you did not feel you got the service from us that you deserved - in my 30 years of estate agency I have never before received such comments but despite this; once is still too many in my view. I therefore wish to apologise if your interpretation of our service did not match your expectations as I am a great believer in dealing with all my customers as I would like to be dealt with myself. I would like to point out though that we did generate over 30 viewings and ...
Jul 04,2016
Minithumbup
Robert Skuse
By: 'Clive'
Jul 04,2016
0 people found
this helpful
Robert and the team put my property on the market which sold within two days, unfortunately due to circumstances beyond their control the sale fell through. I was delighted when only a few days after re-marketing my property they once again sold it, we have now exchanged contracts and completion is set for 8th July. Not only did they achieve the highest price quoted between three agents they also made the entire sales process painless. My thanks to Robert and the team for your assistance....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 06,2016
Minithumbup
Jack Bailey
By: 'Ryan'
Jun 06,2016
0 people found
this helpful
Today I completed my move into a property in Alton, I have to say the communication between myself and the agents the whole time was fast and answered all questions along the way, and the property is lovely too. Definitely would recommend them too...
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May 24,2016
Minithumbup
Robert Skuse
Robert Skuse
By: 'Colin and Zoe'
May 24,2016
0 people found
this helpful
In Farnham, we have a lot of estate agents to choose from. Due to Bourne marketing most of the type of houses we were interested in, we bought and sold through Bourne. They were priced competitively and even though there was one or two wrinkle in the process, Rob was top notch at getting us back on track and into our new house....
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Comment on agent fees
good
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May 23,2016
Minithumbdown
By: 'FrustratedOfAlton'
May 23,2016
3 people found
this helpful
This Review is of the Property Management Department within Bournes Lettings Agent in Alton, Hants. They have repeatedly neglected to respond to reports by us the Tenants of problems with the property, maintenance issues are not dealt with, items not fit for purpose reports ignored. We have several outstanding reports existing for several months that we have not received any emails, phone calls or any form of contact from them about. I even contacted the Landlord directly to seek his help and...
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By: K Lamb
May 25, 2016
View all comments (1)
Thank you for your comment on our All Agents review page, it's disappointing to hear that you haven't received the care and attention you would expected from our services, for which we apologise profusely. I am sure there are many reasons as to why, however, Bourne take all reviews constructively and professionally and will always endeavour to better ourselves based on experiences from customers and clients. We would appreciate the opportunity to rectify this and I would appreciate the time ...
May 10,2016
Minithumbup
Gemma Miller
By: 'P Moss'
May 10,2016
0 people found
this helpful
We recently bought a property that was marketed through Bourne. We had a very difficult time with the chain below us and Gemma was fantastic in being really pro active, keeping on top of the process the whole way and most of all being very reassuring. Something that was sincerely lacking in the agents we were using to sell our property. I wish we had used Bourne and will certainly use them in the future. Above all, I want honesty, transparency and efficiency from an agent and I think Bourne stri...
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Comment on agent fees
I can't comment as we were purchasing.
Was this helpful? Yes
Apr 22,2016
Minithumbup
David Williams
By: 'Helpful Agents'
Apr 22,2016
0 people found
this helpful
Throughout the process, from assessing the property to introducing prospective buyers, and in particular following up and giving feedback during the sale period, David has been courteous and helpful, giving positive advice....
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Comment on agent fees
Fees were reasonable considering the time spent on the sales process.
Was this helpful? Yes
Feb 29,2016
Minithumbup
Jon Bailey
By: 'Hannah'
Feb 29,2016
0 people found
this helpful
Jon was amazing with helping us get into a property quickly with the added bonus of sorting a property which allowed our dog. The process was so easy and everything was sorted quickly. Jon was always available for additional viewing for us and was always on the end of the phone or email answering any questions we had. We are now all moved into our new home and are very happy with the service we received from the agents!...
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Comment on agent fees
Average
Was this helpful? Yes
Jan 13,2016
Minithumbup
Robert Skuse
Millie Yeomans
By: 'Jackie Wood'
Jan 13,2016
0 people found
this helpful
Professional and conscientious estate agents.. from valuation all the way through to completion.. They worked tirelessly to get the right buyer for me and didn't lose momentum throughout the whole process I was extremely happy with the service and would highly recommend to anyone buying or selling a property.. Thank you for all your hard work guys and especially Millie! ð‚Ÿ‚Ëœ‚Å ...
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Dec 17,2015
Minithumbup
Jon Bailey
Kieran Lamb
By: 'Hannah'
Dec 17,2015
0 people found
this helpful
Had a great experience with Bourne estate agents, Alton. The viewing was great and we fell in love with the property instantly. There was no hard selling and felt I could freely walk around the house. Knew the area very well. Moved in within a week of viewing. Was a quick service and was happy to deal with any questions. Will be using them again if needed!...
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Comment on agent fees
Matched a competitor and preferred bournes friendly viewing
Was this helpful? Yes
Nov 25,2015
Minithumbup
Jon Bailey
Kieran Lamb
By: 'Julie'
Nov 25,2015
0 people found
this helpful
Bourne's have been very helpful is showing us 2 flats, answering all our questions. they always responded promptly and the paper work was all dealt with by email, which was quick and efficient....
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Was this helpful? Yes
Nov 19,2015
Minithumbup
Gemma Miller
Andrew Miller
By: 'KMRH'
Nov 19,2015
3 people found
this helpful
I've just read the post left by "KM" and felt I had to have my say. Let me state from the outset, I'm a real customer of Bourne in Alton. They handled the sale of my father's property in March 2015 and subsequent move to Alton I rarely review anything online, but the comment by "KM" couldn't be further from the experience we had with Bourne, so I wanted to lend some perspective. They handled the sale of an unusual, but not straightforward period property and subsequent purch...
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Comment on agent fees
Very reasonable fees. Most accurate valuation. Achieved ‚£75,000 more than another local agent's valuation!
Was this helpful? Yes
Nov 18,2015
Minithumbup
Andrew Miller
Gemma Miller
By: 'Christophe Gavin'
Nov 18,2015
2 people found
this helpful
I originally placed my property on the market with another agent in the town and they were unsuccessful in selling my property. Bourne were excellent at ensuring that the right potential buyer viewed my property and they were fully aware of the details of the property before arranging a viewing. Their communication from instruction through to completion of the sale has been exceptional and would highly recommend anyone considering selling their property to instruct Bourne Estate Agents. They a...
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Was this helpful? Yes
Nov 18,2015
Minithumbup
Jenna Yates
By: 'Mel Whytehead'
Nov 18,2015
2 people found
this helpful
Wow, Jenna not only goes the "extra mile" but the whole marathon !! Having been let down by another agent at the very last moment due to their negligence, we found ourselves with three days to find a new home . Having seen a house on line with Bourne we arranged to see it on the Wednesday afternoon and moved in on the Saturday morning ! The service was efficient, professional, stress less and more importantly everything that was agreed was carried out , unlike the other agent,. J...
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Nov 17,2015
Minithumbup
Adrian Cannon
By: 'David Cheeseman'
Nov 17,2015
1 people found
this helpful
Having had a bad experience with another agent,I switched to Bournes. What a revelation. The whole team are dynamic,positive and a pleasure to deal with. From the very first instance I got the feeling that my business was very important to them.Their brochures are first class. I felt that they were really on the ball and kept me constantly updated with developments. My house had been on the market for months and yet they sold it in the first week of their involvement. They are very professional...
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Was this helpful? Yes

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Alton
72a High Street, Alton GU34 1ET
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29 Downing Street, Farnham GU9 7PD
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5a Trinity Gate, Epsom Road, Guildford GU1 3JT
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