Bourne Estate Agents

4.52/5 rating 185 reviews
  • 83% valuation accuracy
  • 88% recommend
  • 88% fee satisfaction
The directors, managers and staff at Bourne have a wealth of experience within the property industry, dating back to the 1980’s. Having worked through both challenging & buoyant places, we have Read full description...The directors, managers and staff at Bourne have a wealth of experience within the property industry, dating back to the 1980’s. Having worked through both challenging & buoyant places, we have an excellent understanding of the property industry and more importantly, what it takes to succeed in today's ever-changing market.

Bourne is run by local people, the vast majority of our team live in the immediate area, with children in local schools, we know our market, understand our clients and we’re passionate about this area and its community as you are.
Bourne Estate Agents



Properties for Sale
Properties to Rent

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“Outstanding service...”

Feb 28,2019
Minithumbup
By: 'Alison'
Feb 28,2019
0 people found
this helpful
I have moved seven times and would absolutely say that these are the most 'user friendly' agents I have ever used. The help and advice I received from Ross made sense of some difficult times and Jamie, their sales co-ordinator was excellent at getting busy ...
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Comment on agent fees
Fees were disclosed at the start and were agreed.
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“It helped us a lot...”

Jan 22,2019
Minithumbup
By: 'Agata B.'
Jan 22,2019
0 people found
this helpful
Bourne Estate Agents really helped my brother. He needed some place to stay so Jenna tried her best and really did a good job of it. They honestly have the best quality standard. It was all well layed out and it made him feel as ...
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“Very knowledgable...”

Jan 22,2019
Minithumbup
By: 'Claire B'
Jan 22,2019
1 people found
this helpful
We have recently sold 3 houses in Farnham for various family members. Bourne were recommended to us by another Estate Agent in Guildford. We were told that Bourne had excellent knowledge of the Farnham market and in fact Adrian's valuations were spot on each time ( unlike ...
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Comment on agent fees
Best we were offered.
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“Bad communication will avoid in future...”

Nov 13,2018
Minithumbdown
By: 'Rob'
Nov 13,2018
3 people found
this helpful
Really bad communication. I phoned several times and each time they said they would phone me back about this property. All I wanted was to book a viewing but later found out the property had been sold. I discovered this not by they staff or ...
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Comment on agent fees
Didn't get that far
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By: Andrew Miller
Dec 04, 2018
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Thank you for taking the time to write a review about us, I do apologise for the time it has taken to respond but we don't use this website so have only just noticed it. I am sorry to hear that you felt let down by not being able to view the property in question, we were fortunate to achieve the guide price pre the property going onto the various web portals which meant there were sadly multiple buyers who missed out. We did suggest to the vendor to continue with viewings to see if we could exce ...

“Worst & racist property manager for rent...”

Nov 02,2018
Minithumbdown
By: 'Ilan'
Nov 02,2018
4 people found
this helpful
We live in a 2bed room flat for 18 months in Woking and we are tenant.the family who lives below my flats are racist and they vandalised my car and I have reported to your property manager Dianne she never listen to us and she ...
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Comment on agent fees
Bad
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By: Dominic Bruneau
Dec 06, 2018
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I would urge you to contact me as the MD of Bourne as a matter of urgency. My contact number is 01372 468636, we take all complaints seriously especially of this nature. I can assure you that NONE of my staff are racist and would suggest that your refer this matter to the police immediately. We are unable to intervene in neighbour disputes or legal matters and when evidence is provided we will always offer support and advice and direct to the authorities to assist. I am keen to know what you wou ...

“SHOULDA GONE TO BOURNE IN THE FIRST PLACE...”

Sep 19,2018
Minithumbup
By: 'Older & Wiser'
Sep 19,2018
2 people found
this helpful
We have just sold our property almost 12 months to the day from when we first put it on the market. We used the services of six different agents (including their so-called London connections). Bourne Estate agents was the last agency to be brought on board. ...
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Comment on agent fees
No fees paid to this agent
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“As part of my job, I sell and buy at ......”

Aug 25,2018
Minithumbdown
By: 'Hosein'
Aug 25,2018
12 people found
this helpful
As part of my job, I sell and buy at least one property a year so I am not a novice and I can confidently spot amateurish performance when I see it. I one hundred percent agree with the comments that Paul left on 15th ...
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Comment on agent fees
They charge the standard rates.
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By: Dominic Bruneau
Jun 26, 2018
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Thank you for taking the time to write to me, as promised I am looking in to all the points that you have raised despite being on annual leave as I am getting married this weekend. We care passionately about our business, clients and reputation. We are normal people earning a living and working hard. Whilst you may wish to agree with Paul's comments they are two years ago and as company over 2500 completions have been completed. If we get things wrong once it is once to often and as I said I wil ...

“Central Guildford Sale...”

Jun 29,2018
Minithumbup
By: 'James T'
Jun 29,2018
0 people found
this helpful
Having now sold 5 houses through Bourne in the last 18 months I can highly recommend James, Ross and the other members of the team. They provide a professional and competitive service with honest advice....
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Comment on agent fees
Competitive fee structure
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“House Sale...”

Jun 27,2018
Minithumbup
By: 'Alexander'
Jun 27,2018
0 people found
this helpful
Bourne Estate Agents in Petersfield are a highly motivated, well organised and very efficient. Terry Lance brings a wealth of experience with excellent communication skills delivered in a calm measured way which lends to the customer having trust in him. Although Hayley works out of ...
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Comment on agent fees
A fair price
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“AVOID at all costs!...”

Jun 19,2018
Minithumbdown
By: 'Nick'
Jun 19,2018
2 people found
this helpful
I was looking for a rental with Bourne and was lied to from the start - even about basic details about the property. I put an offer down and paid my £500 holding deposit on somewhere I later found was let agreed (..again lied to the ...
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Comment on agent fees
"If the boiler ignition does not start upon you leaving - its your responsibility as a tenant" ...You best make sure you have a good boiler because that is a joke.
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By: David Taylor
Jun 20, 2018
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Thank you for your comments above and I am sorry to hear that our service fell short of your expectations. If you could contact me on 01483 458 338 I would like to discuss this in greater detail with you. ...

“Excellent Service...”

May 18,2018
Minithumbup
By: 'SimonO'
May 18,2018
0 people found
this helpful
Bournes have been amazing from the beginning. Responsive, professional , always there to provide you with options as well as marketing the house in an extremely professional manner. professional photographer did an amazing job, Terry on the selling worked tirelessly, and then Hayley progressed the sale ...
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Comment on agent fees
Great service , earnt their money!
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“Sale of our cottage...”

May 10,2018
Minithumbup
By: 'Amanda'
May 10,2018
0 people found
this helpful
Bourne agents have been amazing in helping us to sell our cottage. Would recommend highly if you want a hassle free sale....
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Comment on agent fees
Very reasonable
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“Excellent...”

Apr 20,2018
Minithumbup
By: 'Susan'
Apr 20,2018
1 people found
this helpful
I received excellent service from the team in Guildford and in particular James. The team are proactive and professional and I was kept up to date throughout the sale process. Would highly recommend....
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“I not reccomend this agency. They take very long time ......”

Dec 29,2017
Minithumbdown
By: 'Andrea'
Dec 29,2017
2 people found
this helpful
I not reccomend this agency. They take very long time to resolve the problems and try to keep a lot of money from deposit when you leave the flat. I received my money back after 65 days. !!!!Initially they asked me about 600 pound for things not ...
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Comment on agent fees
Bad
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“We would highly recommend Caitlin at Bourne Estate Agents in ......”

Dec 11,2017
Minithumbup
By: 'Andrew'
Dec 11,2017
0 people found
this helpful
We would highly recommend Caitlin at Bourne Estate Agents in Petersfield. My family and I were moving from London to Petersfield and she was always polite, professional and helpful when it came to viewing properties and was able to understand our families needs and what ...
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“We purchased a house through Bourne Estate Agents in November 2017. ......”

Dec 08,2017
Minithumbdown
By: 'Sharon M'
Dec 08,2017
1 people found
this helpful
We purchased a house through Bourne Estate Agents in November 2017. Rob was great to work with, happy to answer our endless questions and did his best to make sure everything ran smoothly - highly recommend! Sharon Martin...
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“Bourne, and in particular James, were superb throughout a challenging ......”

Nov 27,2017
Minithumbup
By: 'Wayne Fowler'
Nov 27,2017
1 people found
this helpful
Bourne, and in particular James, were superb throughout a challenging sale. After 2 failed attempts with previous agents Bourne acted proactively, professionally and kept is informed at every stage, often exceeding my expectations. Thank you to the Bourne team....
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Comment on agent fees
The fees are more than reasonable considering the personal approach they employ.
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“I used Bourne (ex-Keats) for rental management between 2014-7 and ......”

Nov 07,2017
Minithumbup
By: 'tacchan14'
Nov 07,2017
0 people found
this helpful
I used Bourne (ex-Keats) for rental management between 2014-7 and subsequently for sale in 2017. During 2014-7, the rental management team reported on issues and provided timely maintenance on the rented property. In addition, they provided an excellent shield of protection against an unreasonable residental association ...
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Comment on agent fees
Roughly 2% of the achieved sale price inclusive of VAT on a sole agent basis. Sounds average.
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“As the old saying goes, you only know how good ......”

Oct 26,2017
Minithumbup
By: 'Phil'
Oct 26,2017
4 people found
this helpful
As the old saying goes, you only know how good something is when things go wrong. We rented a shared student house for our daughter through Bourne but found a few issues with her room. A huge thank you to Victor Addison at the Guildford ...
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Comment on agent fees
Much better than another one we were going to use who tried to charge £300 each for 10 residents for a tenancy agreement!
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“AVOID! AVOID! AVOID!, rude, arrogant and condescending. They lied to ......”

Oct 18,2017
Minithumbdown
By: 'Oliver'
Oct 18,2017
2 people found
this helpful
AVOID! AVOID! AVOID!, rude, arrogant and condescending. They lied to us throughout, said there was no chain, only to find out a few weeks before completion that there was. They arrogantly tried to claim that a chain would make a difference. They pressured us and ...
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Comment on agent fees
Overpriced
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“I have been actively investing in the Guildford property market ......”

Sep 29,2017
Minithumbup
By: 'Giles'
Sep 29,2017
3 people found
this helpful
I have been actively investing in the Guildford property market since 2012 and I have used numerous estate agents. I have been most impressed with Bourne because they achieve very good results and I have a high level of confidence that they will perform. In particular ...
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Comment on agent fees
Very reasonable and good value.
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“Great personalised service. David & Anne did a great job and ......”

Sep 29,2017
Minithumbup
By: 'Justin Addison-Smith'
Sep 29,2017
2 people found
this helpful
Great personalised service. David & Anne did a great job and kept me up to date on my purchase throughout the whole process. Suzy, who showed me around the properties was excellent also....
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Comment on agent fees
I didn't pay any fees as it was a purchase.
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“I have just sold my property in Guildford and cant ......”

Sep 28,2017
Minithumbup
By: 'Tom Patterson'
Sep 28,2017
3 people found
this helpful
I have just sold my property in Guildford and cant recommend Bourne too highly. They were extremely competent and pleasant to deal with. The whole selling process took under 9 weeks which was very much down to Bourne's efficiency and knowledge of the Guildford area....
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Comment on agent fees
1.25% plus VAT which was fine.
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“An expensive and very unfriendly letting agents. Would never, ever ......”

Sep 04,2017
Minithumbdown
By: 'UnhappyFarnham'
Sep 04,2017
3 people found
this helpful
An expensive and very unfriendly letting agents. Would never, ever rent property from them again, and have warned all friends and family against doing so....
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Comment on agent fees
Highly expensive. £96 for a contract renewal. £25 to replace a light bulb
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“Bourne were the agents for our vendor and despite a ......”

Jun 30,2017
Minithumbup
By: 'Debbie'
Jun 30,2017
0 people found
this helpful
Bourne were the agents for our vendor and despite a very stressful sale (mostly our fault due to circumstances beyond our control), they were patient, kind and very professional. Rob was informative and speedy getting back to us on any queries. Millie was unbelievable at ...
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“Bourne Estate Agents provided an excellent service from launch to ......”

Feb 28,2017
Minithumbup
By: 'Lynne'
Feb 28,2017
0 people found
this helpful
Bourne Estate Agents provided an excellent service from launch to completion. My property sold quickly and despite falling through, they managed to get another buyer within days. Communication was great and Millie was brilliant at keeping me up to date with progress. Thank you....
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Comment on agent fees
Good
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“Adam was friendly, professional, knowledgeable and very fast to move ......”

Feb 06,2017
Minithumbup
By: 'woodycat'
Feb 06,2017
1 people found
this helpful
Adam was friendly, professional, knowledgeable and very fast to move on our offer. High emotional intelligence meant he read us quickly and was able to respond to what we needed to know. Worked quickly late Friday evening to contact seller and get back to us. ...
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“Adam was friendly, professional, knowledgeable and very fast to move ......”

Feb 06,2017
Minithumbup
By: 'woodycat'
Feb 06,2017
0 people found
this helpful
Adam was friendly, professional, knowledgeable and very fast to move on our offer. High emotional intelligence meant he read us quickly and was able to respond to what we needed to know. Worked quickly late Friday evening to contact seller and get back to us. ...
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“I had an excellent service from Bourne Estate agents in ......”

Sep 26,2016
Minithumbup
By: 'Dr Zaid Hirmiz'
Sep 26,2016
2 people found
this helpful
I had an excellent service from Bourne Estate agents in Particular from Steven. His assistance was exceptional, he is friendly, polite and very knowledgeable and helpful. He was not only very helpful in finding me an excellent property but also introduced me to Core mortgages ...
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Comment on agent fees
Excellent
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“We recently sold our property through Bourne Estate Agents in ......”

Aug 15,2016
Minithumbdown
By: 'Paul'
Aug 15,2016
9 people found
this helpful
We recently sold our property through Bourne Estate Agents in Guildford and sadly the process from start to finish was incredibly negative. Our dealings with Ross were borderline confrontational and his attitude towards us AS CUSTOMERS was appalling. Throughout the entire process, my wife and ...
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By: Ross
Aug 15, 2016
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Dear Paul, I am devastated that you did not feel you got the service from us that you deserved - in my 30 years of estate agency I have never before received such comments but despite this; once is still too many in my view. I therefore wish to apologise if your interpretation of our service did not match your expectations as I am a great believer in dealing with all my customers as I would like to be dealt with myself. I would like to point out though that we did generate over 30 viewings and ...

NAEA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
26 0 31 9 72 6 33 2 0 6

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Estate agents

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View All 5 Branches


Bourne Estate Agents - Alton, GU34
Alton
72a High Street, Alton GU34 1ET
(67)
Bourne Estate Agents - Farnham, GU9
Farnham
29 Downing Street, Farnham GU9 7PD
(72)
Bourne Estate Agents - Guildford, GU1
Guildford
5a Trinity Gate, Epsom Road, Guildford GU1 3JT
(35)
show all branches (5)
Bourne Estate Agents - Petersfield, GU32
Petersfield
2 Swan Street, Petersfield GU32 3AD
(7)
Bourne Estate Agents - Woking, GU21
Woking
36 Commercial Way, Woking GU21 6EN
(2)


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