View all comments (1) Awful experience! Bourne do not care about you or your needs, their service is shocking and unprofessional and even when you attempt to escalate any issues they only treat you with disregard and a huge lack of empathy. Disgusting company ! Do not recommend at all! Will never use again! ...

View all comments (1) I am the seller and builder of this property and I think it is very unfair to be blaming the agent given it was them who were urging me to stick with yourselves as a buyer. Unfortunately your demands for changes to the property and the need for your buyer to have completed by the end of July were just not going to be possible, hence why I withdrew from the sale to yourselves. I understand that this is frustrating but to blame the agent is really not fair when they have only acted upon my instruc ...

View all comments (1) Thank you for your kind words Naomi; the team are very grateful as it is always such a boost to get recognition especially in what was such a frustrating time for you and only glad we got you moved so quickly after the initial buyer withdrew, regards Ross & the team ...

View all comments (2) Hi Folake, thank you for your review. Our customer service is extremely important to us and we take it very seriously so I appreciate your time in getting this resolved. Following our telephone conversations I am pleased that we have concluded your complaint and look forward to receiving your change of review in due course. Kind regards Sarah Blake, Lettings Manager ...

View all comments (1) Hi Leslie, thank you for your review. I must admit I am disappointed to see your views do not reflect the large amount of our customers, landlords and tenants alike. I would like to discuss this with you in greater detail to see if I can resolve these issues. If you could call me on 01483 458 338. ...

View all comments (1) Thank you for taking the time to write a review about us, I do apologise for the time it has taken to respond but we don't use this website so have only just noticed it. I am sorry to hear that you felt let down by not being able to view the property in question, we were fortunate to achieve the guide price pre the property going onto the various web portals which meant there were sadly multiple buyers who missed out. We did suggest to the vendor to continue with viewings to see if we could exce ...

View all comments (2) I would urge you to contact me as the MD of Bourne as a matter of urgency. My contact number is 01372 468636, we take all complaints seriously especially of this nature. I can assure you that NONE of my staff are racist and would suggest that your refer this matter to the police immediately. We are unable to intervene in neighbour disputes or legal matters and when evidence is provided we will always offer support and advice and direct to the authorities to assist. I am keen to know what you wou ...

View all comments (1) Thank you for taking the time to write to me, as promised I am looking in to all the points that you have raised despite being on annual leave as I am getting married this weekend. We care passionately about our business, clients and reputation. We are normal people earning a living and working hard. Whilst you may wish to agree with Paul's comments they are two years ago and as company over 2500 completions have been completed. If we get things wrong once it is once to often and as I said I wil ...

View all comments (1) Thank you for your comments above and I am sorry to hear that our service fell short of your expectations. If you could contact me on 01483 458 338 I would like to discuss this in greater detail with you. ...