Black Katz
4.3/5, 539 reviews
86% recommended
93% lettings valuation accuracy
90% lettings fee satisfaction
We are London's largest lettings-only agent. Our success is due to the simple fact that we treat every landlord and tenant as a person, not a number, each with their own individual needs. show more We are London's largest lettings-only agent. Our success is due to the simple fact that we treat every landlord and tenant as a person, not a number, each with their own individual needs.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 93% 90% £310 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
75 3 350 65 0 1 0 0 37 8
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NALS TPOS Lettings TPOS SAGEagent
Images & Videos

“Thank you Silvia!...”

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Jun 18,2020
Minithumbup
Silvia
By: 'Sean Arkless'
Jun 18,2020
0 people found
this helpful
Working with Silvia has been a pleasure from the start - she found us plenty of properties that suited our budget and requirements and took us to view them all. Communication was absolutely fantastic and we felt looked after throughout the whole process. I highly ...
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By: Andrew Black
Jun 24, 2020
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Sean, Many thanks for your great review. Silvia is a great member of the team so really pleased you were happy with the service you received. Thanks again. Regards, Andrew Black Director ...

“My first contact was with Silvia and she was ......”

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Jun 11,2020
Minithumbup
Silvia
Erika
By: 'Stella Cristina Barbosa Granata'
Jun 11,2020
0 people found
this helpful
My first contact was with Silvia and she was very professional. Our negotiation was very easy and fast. I’ll really recommend for everyone the Black Katz service. Thank you!...
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By: Andrew Black
Jun 18, 2020
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Stella Cristina Barbosa Granata, Many thanks for your review. Silvia and Erika will be very pleased. Much appreciated. Regards, Andrew Black Director ...

“Really great communication....”

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Feb 10,2020
Minithumbup
Erika
Aidan
By: 'Scott Gerard Garson'
Feb 10,2020
0 people found
this helpful
Really great communication. Made the whole process very easy! Would recommend Black Katz to everyone. Erika and Aidan were really easy to work with and extremely effective and efficient....
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By: Andrew Black
Feb 18, 2020
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Many thanks for your positive review, it is much appreciated. Erika and Aiden will be really pleased you were happy with the service. Thanks again. Regards, Andrew Black Director ...

“Lovely People and Very Helpful. They helped m......”

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Jan 23,2020
Minithumbup
Erika
Silvia
By: 'Rufino Da Silva'
Jan 23,2020
1 people found
this helpful
Lovely People and Very Helpful. They helped me till my last Process and have been very patient and kind. Thank you Silvia...
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By: Andrew Black
Jan 23, 2020
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Rufino, Many thanks for your review. Really pleased you were happy with the service. Silvia is a great member of the team. Thanks again. Regards, Andrew Black Director ...

“I loved everything on how they approached my ......”

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Jan 20,2020
Minithumbup
Silvia
Erika
By: 'Lucas'
Jan 20,2020
0 people found
this helpful
I loved everything on how they approached my situation and made it work with a beautiful brand new build for me and my girlfriend in a perfect location that reached all my targets, i have to especially thank SILVIA with her great patience and care ...
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By: Andrew Black
Jan 20, 2020
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Lucas, Thanks so much for your review. Silvia and Erika are both great members of the team, so pleased you were happy with the service. Thanks again. Regards, Andrew Black Director ...

“Found us the perfect flat. Actually listened ......”

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Dec 28,2019
Minithumbup
Nabil
Erika
By: 'Oliver Liu'
Dec 28,2019
0 people found
this helpful
Found us the perfect flat. Actually listened to our needs and specifications and sent appropriate options. Did not hound us with flats that were completely wrong for us. Called us the moment they had an apartment that matched our needs exactly and we were able ...
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By: Andrew Black
Dec 30, 2019
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Oliver, Many thanks for your review, really pleased you were happy with the experience from our West Hampstead Team. Thanks again. Regards, Andrew Black Director ...

“Really friendly, flexible and approachable agents....”

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Nov 27,2019
Minithumbup
Silvia
By: 'EB'
Nov 27,2019
0 people found
this helpful
I am astonished how great this company is. The service exceeded my expectations and I felt supported and assisted through the whole process. Really friendly, flexible and approachable agents and I will definitely use them again....
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By: Andrew Black
Nov 27, 2019
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Many thanks for your great review, it is really appreciated. Regards, Andrew Black Director ...

“*NEVER RECOMMEND THIS AGENCY TO ANYONE*...”

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Nov 26,2019
Minithumbdown
Erika
Silvia
By: 'Subodha Subasinghe'
Nov 26,2019
0 people found
this helpful
I was shown a 2bed property and agreed to rent it paying 3months upfront and 5weeks deposit. They collected all my information (passport copies, bank statements etc) including my husbands and 2guarantors I provided. Shortly after we signed contracts and they obviously took my money, ...
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By: Andrew Black
Nov 29, 2019
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Subodha, We have now fully investigated matters. This was in respect to the new development of Oxgate Farm. To clarify the only monies taken was one weeks Holding Deposit and nothing else and this has been refunded. We were not made aware until just prior to the move-in date that there was an issue regarding Building Certification and the Local Authority. We were made aware of this on the 18th October and immediately made you are aware of the issue. Michal, the Manager, has been in regular t ...

“My partner and I were very impressed with Bla......”

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Nov 26,2019
Minithumbup
By: 'Dan'
Nov 26,2019
1 people found
this helpful
My partner and I were very impressed with Black Katz, West Hampstead Team. We got the attention that we needed throughout the whole process and they did a great job on accommodating our needs. Unlike other agents, we felt they valued us as customers and ...
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By: Andrew Black
Nov 27, 2019
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Dan, Really pleased you were happy with your experience with Black Katz West Hampstead. Many thanks for the review. Regards, Andrew Black Director ...

“Horrible experience. The guys from the crouch......”

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Nov 19,2019
Minithumbdown
By: 'Fuen Meseguer'
Nov 19,2019
0 people found
this helpful
Horrible experience. The guys from the crouch end office are nice and helpful. However wait until you got to move out. Its been 37 days since we moved and we haven't yet received our deposit. No photos of damages te deductions- not answering to emails after ...
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By: Andrew Black
Nov 27, 2019
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Fuen, I am sorry for any delay with the return of your deposit which you have now received. We have now looked at our internal systems and have made a change with the aim that deposits can be returned even quicker. Regards, Andrew Black Director ...

“Smooth experience searching for a property to rent...”

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Oct 15,2019
Minithumbup
By: 'Matteo De Poli'
Oct 15,2019
0 people found
this helpful
Really nice experience in finding the proper apartment to rent. Clear process and with them I didn't feel at all the usual hassle and stress searching for apartments in a big city such as London. Really happy to have found Sandro, who was really professional ...
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By: Andrew Black
Oct 18, 2019
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Matteo, Many thanks for your review, really pleased you had a good experienced. Sandro is a great member of the team. Thanks again. Regards, Andrew Black Director ...

“Black Katz N8 Lettings Review...”

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Oct 01,2019
Minithumbup
By: 'Bobby Rose'
Oct 01,2019
0 people found
this helpful
Me and my partner recently moved into a flat which is let by black Katz. Everything went very smoothly and all agents were very helpful. Johnny gave us the viewing which really well and he was very clear and concise with any questions we had. ...
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By: Andrew Black
Oct 07, 2019
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Bobby, Many thanks for your review. Really pleased you were happy with the service Johnny provided. Thanks again. Regards, Andrew Black Director ...

“Great service - thank you...”

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Sep 30,2019
Minithumbup
By: 'Ellie'
Sep 30,2019
1 people found
this helpful
Leigh was really helpful when I needed to move flat at short notice. Professional, friendly and got me the flat I wanted! Thank you. Would recommend....
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By: Andrew Black
Oct 07, 2019
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Ellie, really pleased you were happy with the service from Leigh. Thanks for the great review, much appreciated. Regards, Andrew Black Director ...

“We came to Black Katz by accident, just passi......”

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Sep 27,2019
Minithumbup
By: 'Christine'
Sep 27,2019
0 people found
this helpful
We came to Black Katz by accident, just passing by as we were looking for shared accommodation for my son (student from abroad). We were welcomed by Amy and she was amazing. The day after she drove us around and we saw 3 properties. She took ...
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By: Andrew Black
Oct 07, 2019
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Christine, many thanks for your review. Really pleased you were happy with the service provided by Amy. Thanks again. Regards Andrew Black Director ...

“Excellent service, we were always kept in the......”

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Sep 06,2019
Minithumbup
By: 'Ashish Kapur'
Sep 06,2019
0 people found
this helpful
Excellent service, we were always kept in the loop as to what was going on. In particular Sandro and Michelle were extremely helpful, with Sandro helping us getting the offer through ASAP and Michelle handling all our pre-tenancy enquiries!...
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By: Andrew Black
Sep 12, 2019
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Ashish, many thanks for your great review. Really pleased you were happy with service you received from Sandro and Michelle, both great members of the team. Will let them know you were happy. Many thanks again. Regards, Andrew Black Director ...

“Very happy with this letting agent, both prof......”

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Aug 31,2019
Minithumbup
By: 'Dan Avenell'
Aug 31,2019
1 people found
this helpful
Very happy with this letting agent, both professional and friendly. Paul is always a pleasure to deal with. Much better than some other letting agents I've had in the past....
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By: Andrew Black
Sep 05, 2019
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Dan, many thanks for your positive review. Really pleased you are happy with the service. Thanks again. Regards, Andrew Black Director ...

“Crouch End branch...”

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Aug 20,2019
Minithumbup
By: 'S Jakab'
Aug 20,2019
0 people found
this helpful
Crouch End branch is excellent specially our first point of contact Paul! We have been with them for 2 years now and had no issues at all....
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By: Andrew Black
Aug 21, 2019
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Many thanks for your great review, it is much appreciated. Thanks again. Regards, Andrew Black Director ...

“Made the whole process fast and easy...”

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Aug 14,2019
Minithumbup
By: 'Jessamyn Madden-Aberdein'
Aug 14,2019
1 people found
this helpful
After our offer being held and then declined by a private landlord, we ended up having a very short amount of time in which to find a flat: Vincent was incredibly helpful, understood exactly what we were looking for and arranged several viewings in a ...
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By: Andrew Black
Aug 17, 2019
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Jessamyn, Many thanks for your positive review. Really pleased you had a great experience with Vincent and Michelle. Thanks again for your review, much appreciated. Regards, Andrew Black Director ...

“Excellent agents!...”

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Jul 29,2019
Minithumbup
Aidan
Erika
By: 'Sarah Batten'
Jul 29,2019
0 people found
this helpful
From first contact to viewing to paperwork to getting the keys, Black Katz were extremely helpful and efficient. Aidan was very friendly and knowledgeable, and we were able to view the flat very quickly after making contact. Once we had an offer accepted Erika was ...
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By: Andrew Black
Aug 02, 2019
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Sarah, Many thanks for your positive review, much appreciated. Really pleased you were happy with the service received from Aiden and Erika, they will be really pleased that you were happy. Regards, Andrew Black Director ...

“Tim was super helpful showing us the property......”

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Jul 14,2019
Minithumbup
By: 'Grace Flower'
Jul 14,2019
0 people found
this helpful
Tim was super helpful showing us the property out of hours. Gave us lots of information and pleasant, easy to contact estate agent. Michelle guided us through all the admin and was very prompt and pleasant with emails. She gave us a lot of trust ...
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By: Andrew Black
Jul 15, 2019
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Grace, Many thanks for your review, it is much appreciated. Tim and Michelle work really hard at providing the best possible service so it's great to get this feedback. Thanks again. Regards, Andrew Black Director ...

“Efficient and friendly...”

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Jun 11,2019
Minithumbup
By: 'Shedeh'
Jun 11,2019
0 people found
this helpful
Very efficient estate agency who promptly find you properties to your exact specification! The team were fantastic. Paul found what we needed and very promptly arranged a viewing for us and made sure we secured a very competitive property....
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By: Andrew Black
Jun 12, 2019
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Shedeh, Many thanks for your comments. Paul is a great member of the team. So pleased you were happy with the service. Regards, Andrew Black Director ...

“Excellent support and cooperation...”

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May 17,2019
Minithumbup
By: 'Malgorzata'
May 17,2019
0 people found
this helpful
I had a pleasure to work with Pawel while looking for a flat for me and my son. He took detailed information of my needs and I can say that two flats which were presented to me were tailored to them. I was able to ...
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By: Andrew Black
May 19, 2019
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Malgorzata, Many thanks for your review, it is much appreciated. Pawel is a great member of the team, really pleased you got a good service. Regards, Andrew Black Director ...

“Professional, honest and supportive...”

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Apr 28,2019
Minithumbup
By: 'Fatima Olivares'
Apr 28,2019
0 people found
this helpful
I am so grateful to the Black Katz team at Crouch End. Without a doubt, they have some of the most beautiful and best looked after properties in North London and they were extremely supportive in helping me find my beautiful studio. Over the past 4 ...
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By: Andrew Black
May 01, 2019
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Fatima, We really appreciate your comments. We work very hard at providing the very best service so it is great to hear you have been happy with the service. Thanks again. Regards, Andrew Black Director ...

“Lack of transparency, fairness and competence...”

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Apr 17,2019
Minithumbdown
By: 'Simone'
Apr 17,2019
0 people found
this helpful
The practice was handled in the less professional manner everseen in London. The agent did not even know the legislation (what documents may be provided for a right to rent check), was never available nor reachable the days prior to entering the house, and ultimately ...
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Comment on agent fees
Fair
Was this helpful? Yes
By: Andrew Black
May 13, 2019
View all comments (2)
Simone, We have not heard back from you. We have looked further into the matter and are sorry you are not happy but feel generally your comments are not reasonable or justified. 1. You did not transfer the monies on time so we were unable to release the keys. This is despite us advising you to do the transfer as soon as possible when the first welcome email was sent. Instead you choose to do the transfer 1-2 days before the move-in. 2. In terms of furnishings the current tenant made very c ...

“The only agent I use!...”

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Apr 12,2019
Minithumbup
By: 'Sam'
Apr 12,2019
0 people found
this helpful
I came across BlackKatz years ago when I was desperately searching for a place to stay after a bad experience with one of London's bigger agents. The staff at the London Bridge branch were lovely then, as they were this time around. Tim took the ...
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Comment on agent fees
Lower than some of the bigger names, gets you more in terms of service.
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By: Andrew Black
Apr 19, 2019
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Sam, Many thanks for your comments, much appreciated. Really pleased you are happy with the service you received. Regards, Andrew Black Director ...

“Customer Service...”

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Apr 09,2019
Minithumbup
Silvia
Erika
By: 'Fabi'
Apr 09,2019
0 people found
this helpful
I would like to thank Black Katz for all their support and guidance, especially Silvia. The customer service was outstanding,...
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By: Andrew Black
Apr 11, 2019
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Fabi, Really appreciate your positive comments. Will let Silvia and Erika know. Thanks again. Regards, Andrew Black Director ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:15 PM 25/07/2016 by allAgents

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